Dear & Most Respected Sir,
Sir, I have Vodafone Pre-Paid ( [protected] ) No. since long . I am getting unwanted SMSes for Vodafone Businesses & some Obnoxious Messages 24 hours .It's service is poor . Unwanted Money being cut so many times by giving me SMS for subsribing so & so Service without my knowledge & all of a sudden, I receive this kind of Message so many Times that Rs. 30/- is deducted for Caller Tune Service & so & so service, which I haven't Heard about it . This kind of Business SMSes I never look at, I immediately delete them .This MASS looting can NEVER be tolerated & our Group of VODAFONE & other services are going to lodge CRIMINAL Complaints after taking Proper Advice from known Gujarat High Court Advocates .This happened so MANY times !!! In India, is there any Procecution Law is there OR not, to lodge CRIMINAL Complaints by Me & so many of my VODAFONE User Group Members directly in Guj. High Court ? So many SMSes ( Average 15-45 Minutes ) are received by VODAFONE . I want Detailed Bill of my No. Sometimes, so many Wrong Nos. are received by the same No., I complained so many times, but nothing concrete happened . In India, everything is possible . There is no Meaning of complaining so many times . It looks BAD for my Part also . We are paying Hard Earned Money, we are not cheaters . In Past, So many times, by downloading links given in SMSes from VODAFONE, my Phone got Hanged, in spite of lots of Memory . This kind of things happened innumerous Times & I paid so many bucks from my Pocket to get it repaired . Sometimes, viruses are in download links are there . WHAT TO DO ? I am damn tired . To whom MUST I complaint so that at least my all Problems are resolved permanently & VODAFONE culprits people are CRIMINALLY dealt with . So many times, if I phone to my Friends/relatives, only a few Ringtones ( 4-6)can be Heard & the Message " Out of Reach ". Eventhough my Friend is sitting besides me . So many times these things happened ...
HARESH SHRIMALI
GUJARAT
SURENDRANAGAR-363001
INDIA
Cell # [protected]
Aug 14, 2020
Complaint marked as Resolved
POSTPAID MOBILE — refund the amount debited after cancellation
To the nodal officer, KarnatakaHi,
I have raised many complaints and iam really really fed up with the service airtel provides. Iam right now in US and i have called airtel atleast 20 times to get my refund amount which they deducted from my acount even after the cancellation of the account. Each time i call from US, it is atleast for about 45 minutes and still no use. This is the worst service i have ever seen in my life. I have also sent atleast 50 emails to 121 address and i get no response to them except the automated reply.
I have raised a request to cancel my connection on june 29th. Airtel guys could not understand the simple english i spoke and took the request for not delivering the bills to my address. I never thought they are so poor in understanding english. Later when i got the first month bill, i had asked them why i got htis bill. Airtel has the standard reply and said that they will revert it back. They didnt do that and i got the next month bill too and i had got bills like this for three months. Then after continously calling them and shouting at them, finally they told they will credit back my amount of 895 rs and they didnt do that. They asked me to send hard copy of my letter and i sent them 4 times and have the tracking number and details that they recieved all the four times. They again said that they need address proof for the address that i asked them to deliver the cheque. My question is cant they tell that the time they ask me the address. I have sent them four times and they never told me the address proof is required, after about a month, that too when i call, they say me this. Iam landing up paying even the latepayment for amex people because these airtel guys didnt even cancel the standing instructions. Now airtel needs to pay the 895 plus the late payment fees of about 200 which i paied to amex. Pls take some serious action on this. The email i got sayign that the amount will be credited is october 17th. Still no progress on that