Vodafone India Complaints & Reviews

i have vodafone talkcorp connection and my outgoing messages are blocked since last month 20th. i personally visited vodafone customer care but in vain. they don't respond properly. they are giving false promises. then i had called vodafone customer care around 5 times then also they give only promises. nothing is working out. please help me out. i always payed my bill promptly. you make sure that the service is restored and i also get 200 free sms for 2 months which is also included in the plan. my phone number is [protected].

Whenever I call my friend who is using Vodafone and opted for a hello tune, I will get a message as, "press * to get the caller tune. Rs. 15 per song and Rs. 30 per month". I think Vodafone being such a gaint in telecom should not use such cheap methods for markting its service. Who knows the caller's position or status?This is the only reason Vodafone has not been established with big corporates, but used by "" who have no work to do than opting for hello tunes or sending some unwanted stupid messages. Why Airtel is not offering such stupid services, because their customers are mainly corporates and they better know how to behave with corporates. I hope Vodafone understands the seriousness and try to grow. "Its time to change your services M/s. Vodafone or you are doomed in the Indian market as long as your target customers are ...

I am Vineeth from Bangalore. On 8th nov 10.26am I made a call to a mobile number. The call lasted for about 58 sec. But I was charged Rs 1.20(3 mins) as where I should have been charged 40ps only... When I called the customer center at 10:38am I spoke to one named "Irfan". Not only he couldn’t help me out he used abusive language. When I asked him to transfer the call to any senior he dint do that rather used foul language. Not even prepared to take my compliant he cut the call. Again I called the customer care a lady answer the call. Even she was not prepared to transfer the call to any senior. Later she called a liar and cut the call.

Is this way you handle you customer's problem. While making call to customer center it says your call will be recorded. But I don’t think it is recorded nor any action is taken on people who just sit there and do nothing.

It is a black mark on Vodafone that being a global company. They can’t satisfy their customer. It would be great if you can teach your call center people how to talk to a customer. And let them know that customers are not on their mercy, but the other way...

Thanks for the hopeless and sour service offer by the company and its people...

Hi, I have been using vodafone prepaid service in Kolkata from last 18 months. Recently, from 2 or 3 months, I am observing that the company is billing the prepaid customers falsily and earning in crores. Let me explain the situation. When, I complete a call in 58 seconds, I should be charged only 1 unit pulse rate.My unit charge is 1 rupee. So, it should be charged 1 rupee for the last call. But, I am getting the call summary from vodafone as "Your last call charges for the number 'xxxxxxxxxxxxx' for 60 seconds is Rs.2." This is happening to me for every call. i.e... for every call, u r being charged for 2 extra seconds. Due to this, I used to loose around some 10 or 15 rupees a month. This does not matters to me. But this matters when u count all the customers' accounts which yields crores of rupees for vodafone per month. This should not happen. I have already complained several times to customer care. But, no response. they used to say that I had talked for 1 minute where I talked for 58 seconds. So, I request you to take necessary action against the company.

Hi,

My number is [protected].
I took a new Vodafone corporate post paid connection in August. The reason why I opted for a post paid connection is because my usage is high and I make a lot of STD calls and with a pre paid number dont want to keep recharging it every now and then. Since the time I have taken my credit limit has been Rs1000. After a week of taking the connection my outgoing was barred because I had exceeded my credit limit. I made the payment even without looking at the bill. Called up customer service to ask for a credit limit increase and I got a simple answer that either I need to set up standing instructions or need to make a deposit of Rs[protected], which is ridiculous. I have used corporate post paid connections in other states also and they increase the credit limit upon your request. Also, it being a corporate connection you do not have to make a security deposit.
Since August I have been making a payment every week because every week by monday my outgoing gets barred and and I am left with no other option but to make a payment. I have sent several complaint mails to the vodafone's complaint email address and all I get from there is an auto generated reply.
I have repeatedly copied the mails to their manager Vivek Venkateswar at VIVEK.[protected]@vodafone.com and he does not seem to care.
In the last 4years I have not seen such pathetic customer service. I have spoken to their representatives repeatedly and even they agree with my concern but they say that its company's policy that they increase the credit limit only after the 1st 4 months o[censored]sage. My monthly usage goes upto Rs 4000 + and I am left with no other option but to make a payment every week of Rs1000+ whichis very inconvenient.
Before this I was using an Airtel post paid connection and they happily increased my credit limit within 1 month after looking at my usage and that I made my payment on time the very 1st month. In just one month they increased the credit limit from Rs1500 to Rs3500, which was very nice and they were co-operative too. The only reason why I had to switch to Vodafone was because in my house I do not get good Airtel network and now I cant change this number because a lot of people have this number to contact me.
I am facing a lot of inconvenience due to this for the last 3 month. I hope this lengthy mail makes a diference and is of some help to me.

i am a customar of vodafone my no is [protected] which is using for the past 1 year i complante vodafone agants my mobile bill and miss gide for new net plan and date 5.11 2008 morning time when i call to cair canter then i tack to madam preey time nearabout 10.00 clock i camplante to her but she not give me time . i want plz give me right bill i am not pay wrong bill plz give me right bill copy and with detal copy on my email id i want to talk had of the vodafone caresanter plz see my back record if i am not paid right bill then tall me i am wrong ok but on time u both r wrong so give me discont

Yesterday i rang up 111 ( customer care)... it was regarding re activation of my vodafone connection the guy instructed me to pay it through credit card for immediate reactivation & I paid through Visa Bill Pay, I asked him Particularly shall i pay it through Visa bill Pay ..he said surely U can sir with in 1hr max u phone will get re activated...! I waited for more than 3hrs & then i rang up again & demanded for reactivation but the kind of response i got was horrible...! i said like i am going to throw the sim card..he said surely sir u can...ur not the only customer to us we have million customers like you...! vodafone will not b under loss i[censored] do so...& then i replied like boss ur not doing any favour to us we are doing a favour by Taking this freeking connection..! he repeated the same to me & he stressed like vodafone is doing a fovour to u by providing a connection...! As if we wont find any other connection this simply Indicates the Height of Foolishness...!
If we the consumers are not opting in for Vodafone..then vodafone is Nowhere..!
But their moto is Happy to help when u experience it ...puuuffff..its not ..just an Fake statement...
it has been almost 1 day now still its not reactivated...! I dont find a freeking sloution for this..! by Chance any Vodafone people Came across this article Kindly Contact me.. My Full Name is Kailash P ...! Defenately I am Going to Consumer court For higher Investigation on this Case. Untill & unless I get a proper explanation for issue ..I am going to Publish to this Article alll over the Internet. By that the People will b aware of the exact case.

i have a vodafone connection number [protected], , on saturday 1st nov 08 i purchase a recharge coupn named BC 50 for local calls at 50 paise, , but coupn didnt work . error that this voucher cannot b charge this time, i made a complaint at vodafone centre they said it ll work in 4 hours, but it didnt thn i make a call again on sunday morning, they again said it ll work in 4 hours, , thn i make a call on monday and take a complaint no, , , they said v r working on it, and ll reply you in 1 day... but till date i didnt got any call or anything, , , from vodafone, , now what i do, , should i throw tht card in dustbin or should shift to another service provider like AIRTEL OR IDEA, , its really discusting to have that type of BAD SERVICE thru a co. like VODAFONE, , its better to have HUTCH than vodafone

sumesh
[protected]

I have entered the wrong pincode so now its asking for the puk code. Kindly send me the number my no.[protected]

To vodafone senior managment,

need to know that due to EMR electromagnetic filed generated due to tower in our buiding do this are harmful for humans.I have a elderly mom who is not keeping well nowdays and 6 mth old child.I don't want anyone facing any issue.

also, before siging any contract can i know that all building members are consulted.pls call me for any further discussion as it is a serious issue..[protected]

regards,

Vodahpone charges money to know, who called when the phone is not swithed on. But in most of the cases phone is on but because of poor network coverage calls can not be copleted and consumer has to pay extra money for deficent service.

2 Many call drops at my residence and other places and I have to pay full charges even for the droped calls. Many a times ISD calls are not comleted but company charges for one minutes. This is fleecing the consumes by providing poor service. No body entertain such comlaint at Vodaphone.

respected sir, I want full call list details of my phone number [protected] from last two weeks...

dear sir
i have been not received my mobile bill from last two months because my address has been changed .so, please kindly send my mobile postpaid bill([protected])through my mail:id for everymonth (i was working before in vijayawada unit in HINDUSTAN COCA COLA beverages pvt.ltd, at present i transfer in same company to hyderabad .so kindly issuse my mobile bill through my mail:id

Dear Sir
My cell no is [protected]. The balance amount available in my cell as on 31.10.08 at 6.00 AM was Rs. 100 which became Rs. 3 by evening of 31.10.08 without making even a single call. How it happened ??????
Similarly I have paid Rs. 49 to convert msgs charges @ 2ps/msg but it has not been activated and company is continue to charge @Rs.1 per message.

Hi,

I've a vodafone prepaid number [protected] (Punjab) and a Vodafone retailer. My phone balance was Rs.29.

On 31st October evening, i received a call from vodafone customer care informing me about the benefits of MISSED CALL ALERTS.

Straightaway, i DENIED to use the service as I'm using this number for Recharge purpose only and it is not being used for calling etc.

The executive thanked me and put the phone. Even, I got busy with my regular schedule.

Today (1st Nov) morning when i attempt to make a call from my vodafone number, i heard that i din't have proper balance to make the call. Immediately, i checked the balance and it is Rs. -2.17 (negative). Immediately, i call the vodafone customer care [protected], where i found that the MISSED CALL ALERT service is activated on my phone (ON MY REQUEST) and that Rs.30 has been deducted in regard to that.

I asked them for any verfication of this alert and they said that the service has been activated on your verbal consent with their executive.

What should I do? Can i get the recorded call details for that period.
This is very cheap way of Customer Service and i request all of you up there, if you have gone through the same, please reunite and take action.

Regards
Deepak

Respected sir/madam,
i took a new vodafone sim card and submitted all my proofs which is compulsory as per the rules to the vodafone office in gorakhpur by hand.After receiving the proof they started my sim card but after 1 month they discontinued the service stating the reason that i have not submitted the required proofs.I have the number to all my colleagues but now that number is not working, i am facing a lot of problem.i complined several times but there was no response from the vodafone office, bank road, gorakhpur.


Sandeep Sharma

Gorakhpur, uttar pardesh

Plz find out the address of this no [protected]. It is a dear friend who has changed the no tht i dont know of. Plz find tell me the address so tht i can visit the person in Bangalore

This is regarding the complain I registered several times in last 15 days and now when i am totally exasperated and infuriated with vodafone’s customer care and walk-in centers, I have decided to write this mail to you.

I am a Vodafone customer for last 4-5 years, using postpaid connection ( [protected]) residing in Bhandup(west). For last six months I am using Vodafone GPRS service so as to connect my PC thru data cable . It was working well and was not giving too frequent problems.

For last 15 days, I am facing very unusual problem i.e. whenever I connect the PC thru data cable to use GPRS, it reflects Connection done-460kbps . But still I am unable to browse any site. Rarely I can afford to open any site now a days as this problem is persisting still .Worst part is that although it shows connected, I can’t browse anything. So I am being charged for not using anything.

I have spoken to around 40 customer care executives (a list of few names is attached) in last 15 days.

Designation Name
CRE Amit
CRE Vasant
CRE Bijay
CRE Rupesh
Team Leader Shri
Billing dept Satveer
Gprs Shahid
Post pd Deepak
Post pd Farhad
Post pd-Supervisor Subhash
Gprs Nisar
Post pd kashap
Post pd-Supervisor Deepak
Gprs Mayur
Post pd-Supervisor Vikas


I have visited to Vodafone Mulund-walkin centre also. You must be aware that customer is required to call from an alternate number incase he wants to consult GPRS team thru cust care centre (111). Knowing this fact I also did the same, and used my other prepaid connection ([protected]) as an alternate number to call up GPRS dept.

First of all its tough to get GPRS dept staff on line, even if they are online calls getting intentionally disconnected sometimes by postpaid and sometimes by Gprs executives . Being a bit crazy customer I never gave up and tried your customer care as many times a maddened and enraged man can do from an alternate number of mine.

But all in vain, and to add to my frustration cust care has barged my IVR outgoing call on my prepaid number.
So I am hanged and was interlocked within your system. Because I was having GPRS issues, I am bound to call from a alternate number and unfortunately my alternate number calls on IVR are barged by customer care.

Thanks a lot…when IVR calls started getting thru after 7 days of vigorous follow-up., but GPRS issue remained the same. In a rage of anger I landed to vodafone’s walkin( Mulund).they upgraded my Sim from Orange to Vodafone, but its was not an end to my problems.
GPRS still show’s same connectivity problems as it was showing earlier.

I would request you to send some technically versed executive of Vodafone to chk my GPRS issues as the things are going thru the roof and problem still persisting. It can be a network or some other cell site issue but I need a proper resolution to avoid my trip to your LowerParel office or a consumer court office.

Dear Sir,

I have recharged sms card of rs. 35 on 27th Oct. 2008 but till now this is not activate on my account. When I an sending some messages to my colleagues then Rs. 2 is deducting what is this even messsae is free by this card.

Many times i have called to ur cutomer care but they are not given any satisfactory clarification. They have called please do message and ur charge will not deduct but i have send message and rs. 2 deduct even Local message is Rs. 1:20 paise.


Sir please help me and sort out this problem,

Regards,

Pooja Vats
[protected]

Sir,

I had received an SMS of Diwali Offer for recharge of Rs. 225/-
on 23/10/08 which stated the benefit of Rs. 350/- which included Rs. 200/- of talktime and 100 local SMS free for 30 days.
On 24th Oct 2008 I called at your toll free service and confirmed about the offer.

On 25th oct 2008 I refilled my cell with Rs. 225/-

On 27th I made round about 30- 40 SMS for which I was charged, when I called up ur free toll service I was informed that 27th & 28th were national holidays and on national holidays the scheme of free SMS was not available. This information was not given in your scheme as well as not informed when i called up on 24th.

So I request you to refund my SMS charges as per your record under the given scheme of Rs. 225/-