Vodafone India Complaints & Reviews

hi!
i am tej singh negi and i am working in hcl technologies bpo services(british telecom).
i wanted a corporate connection and for that i contacted a person in hcl who is selling corporate connection of hcl, he said that it wud take 7 days to covert the prepaid no. to corporate hcl connection. then i contacted vodafone customer care and the selling department of vodafone provided me a normal connection on the name of hcl corporate connection whch i never wanted.

i gave a request to the vodafone customer care for converting my prepaid vodafone number to a corporate connection of hcl. unfortunately it was converted to normal talk 249 bumber plan.
my request is to convert my postpaid number to corporate hcl(249 plan).i have already provided all the document to vodafone of my company
we dont have any relational manager in the company. my employee id is 40206549
my phone no. - [protected].
please do the needful work asap.
if possibe arrange a callback for me before 12pm in the morning.

thanks

Happy to help. But at what cost?

That’s all I ask.

I come to India once a year and my clear choice of telecom network is Vodafone-aka-Hutch-aka-Orange. I never had a cell phone when it was MaxTouch, how I wish I had one then.

However, here I am, an NRI to get wedded on the 30th of Nov to a pretty Mumbai-based girl, whom I cannot have a chat with when I’m shopping in a mall. Running around managing hundred things required for a wedding, but all I get to hear my lovely’s voice is post dinner when I reach home.

I bought an expensive phone en route Mumbai from Dubai but all I can do is stare at it all day to see the message wipe one day ‘SIM CARD REGISTRATION FAILED’.

A CSA tells me I may not be able to help, CSA no. 2 tells me its 'cos I didn't pay the bill from Jan-Apr...well hullo...i just got this no. you crack pot (turns out it belonged to some Anjum earlier who applied chuna to the company and fled. So technically, its not a new connection. The SIM comes with an assurance that I may get calls from her boyfriends later too)

BUT the biggest question lies Why? Why? Why? Where did the dog suddenly disappear? Oops, I didn’t know that the dog doesn’t help Andromeda…Holy crap. Now what? CSA no. 3 helped me realise the nightmare. He should get a raise. I'll pray for him.

Happy to help doesn’t really turn into a help but a nightmare of 48 hours. Had someone just told me that it would take 3 hours if I walk into a Vodafone Shop instead of 48 hours via ‘Customer CARE’, I would have opted for the obvious.

I’m sure you may not be able to turn out an ad in the paper tomorrow for this, but save the inconvenience for someone else in the future.

Thanks.

Yours dedicatedly,

The-Call-me-call-me-i-wanna-hear-my-phone-ring-kinda-guy

I am using Vodafone connection for the past 5 years, and it is completely annoying to see their promo message display when 'Cell Info Display' feature is on. The objective is to identify the tower we use but the same is disturbed by their promo messages. Is there a way to get rid of the same, as the concerned company is doing it intentionally.

Hi,
I am Ashok Kumar M P, my postpaid vodafone mobile no is [protected], i am just looking for the call details of last 3 months, will u be able to please email me the list ...

Dear Sir/Madam,
I want to complaint against Vodaphone to deactivate my Validity that my validity has been upto Feburary.They have deactive my validity again and again by customer care.Please take an action against the Vodaphone customer care and they are sending messages again and again.Thanks
With Regards,
Puneet Pal Singh Bhogal
Mobile-[protected]

+91 [protected] - KOLKATA

I WANT TO KNOW NAME, ADDRESS & OTHER DETAILS OF THIS ABOVE SPECIFIED NO.

PLZ. HELP ME OUT HOW 2 FIND THE DETAILS OF THIS NO.

THANKING YOU

[protected]@yahoo.co.in

sir i want the details of this card holder number. the number is [protected]. plz do fast

+91-[protected]
I want a details and address of the above vodafone number. please mail me fast.
thank you.

I received a call from Vodafone consultency saying i have been selected for 230 rupies post paid connection scheme. I had taken my pre-paid connection on my friend name and later submitted my documents for post-paid migration to an executive (I have receipt). But the executive is from consultency. Now the consultency is not giving response and not even picking up my phones. I have paid Rs. 299. Even Vodafone customer care is also not able to help me. How could i get either my connection or my money back. These are really non-sense calls. Please help. Can i place any strong compliant against the consultency? The consultency is from Dombivali, Mumbai. I have theri phone number i.e. [protected].

I am gettig missed calls from voda phone prepaid no [protected]
It belongs to P.Ramanjanaya Reddy s/o pedda reddy,
door no 2-2-86A, vega madugu, konokana mittla, prakasam dist.
I got this address from the Police station. please call the person and avoid the things. He is speaking valgurly.

My No is [protected]
I am from chittoor (ap) 517001

On 19th november morning i found my balance to be RS -104 (negetive 104). When i called the cutomer care (111 from vodafone mobile) they said i had downloaded a game from indiagames which cost me rs.99 . My balance the previous day was rs.2 and after that virtual download of the game it came to -104rs. I assured them i did not download any such game, but they replied that their systems dont lie indirectly stating i m a fool to complain. I requested them to register a complain, so incase there is a mistake from their part it may get cleared. But they refused to take any such complains because their system indicated that i had downloaded a game (and telling me their systems are flawless). Then they agreed to transfer my call to their senior representative, but after transfering the phone just rang for a long time but no reply from the senior. This whole conversation was repeated almost 10 times as i had to call again hoping this time i would get connected to their senior (and i had to repeat all details again because everytime a new representative picked the call ) but again no one picked. I have realised its no use calling them, and they dont agree its their mistake.
Why should i pay for what i havent used?

BHIKU HANUMANT DALVI
4th Floor, Hemkirti Building (Allana Chambers),
6- Bomanji Petit Road, Opp. Parsee General Hospital,
B’Candy, Mumbai – 400 036.
Mobile No.:[protected], Mail ID: [protected]@yahoo.com

By Hand Delivery
Date- 19/11/2008
At 12:00 noon
To,
The Manager
Vodaphone Administration
Vodaphone Essar Limited,
Peninsula Corporate Park,
Ganpatrao Kadam Marg,
Lower Parel – 400 013.

Dear Sir/Madam,

Subject: Complaint against Ms. Vinisha & Vazda for cheating me on giving
the mobile connection & collecting my personal information.

Please refer to the complaint document attached that I have registered against Ms. Vinisha (Mobile no [protected]) and Vazda (Mobile no [protected]) about cheating me on providing the mobile connection & collecting my personal information along with Rs.300/- (Rupees Three hundred only ). I have attached the documents that I have received from the cheaters.

I strongly suspect that the above mentioned culprits must have & must be cheating other people. By doing such activities, they are spoiling the Vodaphone brand value. And future, it may be a serious issue for you and for the people who have been cheated.

Therefore, I sincerely request you to take necessary action against the abovementioned culprits. I am ready to help you in all the possible ways to resolve this matter.
Thank you,
Yours truly,

-- s. d. --
Dilip (Bhiku) H. Dalvi


CC to,

1) GLOBAL DIRECT – C D House, Ground Floor, Unit no 1 & 2,
Mathuradas Mill Counpound, N M Joshi Marg, Lower Parel(w), Mumbai – 13

2) Gamdevi Police Station, Gamdevi, Mumbai -400 007




BHIKU HANUMANT DALVI
4th Floor, Hemkirti Building (Allana Chambers),
6- Bomanji Petit Road, Opp. Parsee General Hospital,
B’Candy, Mumbai – 400 036.
Mobile No.:[protected], Mail ID: [protected]@yahoo.com
By Hand Delivery
Date- 19/11/2008
To Shri. Sharad ji Naik Sr. Inspector - Gamdevi Police station, Gamdevi, Mumbai.
Subject: Complaint against Ms. Vinisha & Vazda for cheating me on giving the mobile connection & collecting my personal information.
Dear Sir,
Further to the conversation that I had yesterday, dated[protected] with you about the cheating complaint against Ms. Vinisha (Mobile no. [protected]) & Vazda (Mobile no. [protected]), I just want to brief the incident to you.
The above mentioned culprits had offered me a nice Vodafone mobile service plan & collected my personal information. While giving my personal information, I tried to verify Vinisha’s identity card. She showed her identity card as well. Looking at her identity card, I provided my personal information to them along with Rs.300/-(Rupees three hundred only).
They promised me that they would come back to me with the Vodafone mobile connection. But they never turned up. This incident happened on[protected] at around 4PM. But the next day (on 08/11/2008) when I tried to contact them about the Vodafone plan they disconnected my calls. Several times I tried to call them as of today, but they always avoid me.
I am afraid that they may misuse my personal information and may harm me in any way. I strongly suspect that they should be cheating others in the same manner. I sincerely request you to please take necessary action against them. I will assist you in all the possible ways to catch hold of them.
Many Thanks, Yours truly,
--S.d.--
Dilip (Bhiku) H. Dalvi

Vodafone may be one of the largest GSM service provider and still growing in India, but to me Vodafone is one of those companies:

- Whose representatives lie to customers, without realizing what wrath they could bring upon their subscribers who they are cheating to get their petty sales targets achieved. ( recently I received a promotional call from Vodafone executive about converting my prepaid number to postpaid because that way my call rates would be dropped and I'll save some money. That sounded very sensible, as who'd be opposed to saving money, I said yes ( Little did i know about the mess which i was about to get into, Oh God!). Like a professional company they sent their agent to collect my documents for the conversion. I confirmed and reconfirmed with the agent( and Mr. Manik, at Mohali Office ) at least 10 times. Now some issues arose, as I am not from Chandigarh, I don't have a address proof of Chandigarh, so i provided my NCR's residence proof. I politely told them if the address proof is such a big issue, i'm happy with my prepaid and there is no need to convert it to postpaid connection, as this number is being used in my business and can't afford it not to work even for a single day. But they assured and reassured that there will be no problem. That was Nov 4 and till November 18 I realized that my number is still prepaid after paying them a cash of Rs 500/- and supplying all those documents which they asked for. I called them to inquire and Mr. Manik told me that my verification is negative so this cannot be converted in postpaid from prepaid. Trust me, i should have felt bad instead I felt relieved that I will not have to talk to these people and all this three weeks drama will be over. But no its Vodafone... Your Rs 500/- can't be refunded as your verification is negative so they got the right to keep your money. Trust me I was not only annoyed, I was frustrated and very disturbed. Rs. 500 is not that big amount of money that I was dying without it, but the attitude of the person on the phone made me fight for my 500 Rs. I had some energy left, I requested him if he could let me speak to the manager. He told me point blank that they don't have managers or supervisors but only seniors. Finally when I got to speak to somebody else ( Mr. Harish from the same office), Mr. Harish with all his empathies or rather sympathies informed me that this is true, they can't refund me my 500 rupees. At this stage I need to visit a Vodafone store in sec 35, chandigarh and put forward my request and then probably, if I am lucky, I'll get my money after 30 - 40 days. That was the end of the call, I could not take it further. I desperately wanted to go Vodafone store to discuss this but could not and then decided to pay them a visit in the morning tomorrow.

But sadly, story is not finished. In the evening at approximately 9.40 pm, while I was talking to one of my business associate, network was lost abruptly. After trying several times in vain to connect to the network, i thought maybe finally they have converted my prepaid into postpaid that's why prepaid doesn't have any signals, so I inserted the new postpaid sim into the phone so that I'll be able to complete my unfinished conversation with the associate, but guess what even the postaid doesn't have any signals. Can't even call customer service officers or their seniors to tell my agony.

I was suppose to have dinner, but all hunger was gone, didn't have the energy to out a make call from a PCO to that associate of mine. What if my parents will try to call me at this time? What my brother, in Mumbai or fiancé, in Delhi think if they'll get God knows what message, while calling me, which i 'm sure that they'll call me. Tomorrow I'll be explaining to everyone that Vodafone sucks, will switch to Airtel and then probably everything will be fine.

But then does Vodafone know that their paying customers are being treated this way? Are they interested only in numbers and nothing else? Are, we as customers, important only till we don't take their subscription? I have been a Hutch customer throughout my mobile usage era and actually there was a time when I was proud of being a Hutch subscriber... but now I guess will never be able to gather enough courage to use Vodafone again.

- Whose representatives couldn't care less even if the customer is upset or frustrated because of their inhuman, unprofessional behaviour. ( while connecting me to his senior Mr. Manik, a customer service officer with Vodafone's Mohali office, informs his senior ( Mr. Harish, at the same office) that "yaar is customer ne pareshaan kar diya hai, dekh le jara " ( This customer has been a pain in the A**, just take care of him). He didn't even had a little common sense or rather decency to mute the phone before talking like this that too on when he very well knew that conversation could be overheard over the phone.

- Whose representatives if could not resolve a issue would bombard your cell with some 2000+ odd promotional messages even if "Do Not Disturb" service is activated on your mobile number. ( I still have those 2000 + messages in my cell phone because I could not gather enough strength to devote few hours of my time to delete the messages which were forced in my cellphone. )

Here is my complaint to vodafone but nobody responding

I have logged complaint on 27th Oct or 28th (through my friend) to vodafone to block my as I was lost my mobile but vodafone people refused to block my sim. I have paid the whole bill on 5th Nov till 5th Nov and applied for cancellation. I got a reply mail from executive chaaya saying that your sim has been processed for cancellation and you will not recieving any further rental as the service is restricted on your sim card. I have that mail with me. I can prove you if you need it. I have screen shot of the bill I have paid that time my outstanding amount was 190 only and I left Rs. 300 deposit with vodafone. you can check my outstanding amount on 5th nov 08. and billed amount I have paid 1383/- bill and 190/- outstanding amount

But why are you sending bills again ( that must be fraud bill )

Can you answer my below questions please

1. Why you have not blocked my sim, when my friend logged a complaint, he given full address and reference numbers everything (as I could not call customer care) ?

2. Why would I be responsible for the rental charges and bill after I lost my mobile phone ? at least you could have blocked outgoing calls, you people want only money ?

3. Later I have written mail to block sim and disconnect the service, have paid the whole bill, why you have not disconnected the service and putting on unneccessary rentals to me ?

4. I am working in night shifts I cannot come to vodafone store. while taking new connection representative do come to house but why they dont come while disconnection ? then why you are saying happy to help ? I will not be leaving this thing

I have received call from vodafone executive named Aditi from No [protected], [protected] and was informed about 199 corporate plan for which, I have submitted the required doucments and cash of RS. 600/- and was told that it will be activated in 24 hrs.Still it has been not activated, kindly do the needful.

Hi,

I would like to draw your attention towards my connection which is barred by Vodafone, even though I have payed my bills and cleared my dues via credit card. When asked to the customer care, they told me that sir why you payed via credit card, better come to our center and get the charges reversed from your credit card.

Although, I am in a big trouble these days without my cell not working as my parents are planning me to get married and I am unable to receive their calls from outstation. On the other side customer care (Vodafone Always ready to help) has ate my head so hard and gave me a mental depression which causes stress in me.

Thank You...

Please do something in this matter as soon as possible.

My Cell : [protected]

recently i migrated from a prepaid to a postpaid vodafone number so that i could have an internet connection on my blackberry 7105t.They said my card would get activated in 2 hours, but it got activated in about 12 hours and my request for an internet connection had not been processed.i got in touch with their customer care and made sure it was installed in my phone wirelessly.they sad for 500 rs i would get 500 mb free, but later myphone charges blew out of proportion and became 3000 rs for hardly any use of the internet.when i got in touch with vodafone they told me that my free internet was 500 kb and not 500 mb as i had been told earlier.i have a gprs data counter in my phone which shows about 80 mb usage.BUt vodafone reports it as 300 mb usage and have since disconnected my phone because i have exceeded their so called credit limit for a new user.I am very dissappointed with vodafone for resorting to cheap business strategies like other local mobile providers in bangalore.Shame on vodafone, their service is extremely dissapointing

I had a mobile nbr [protected] with vodafone for last 3 years.I had bought a blackberry handset from them & used BB services for over a year.Later on i got BB services deactivated as my new employer gave me company owned BB handset.After some time i checked with vodafone about how to connect to ineternet using my vodafone mobile connection.Their andher (east) store staff told me to get BB servicsd activated on my handset for accessing internet through my mobile.I got it done & later on when i could not connect to internet using my PC & mobile I called up their call centre.They told me that i will not require BB services for this but i will require mobile connect(some internet usage option of vodafone) which i did but even after that i was nto able to connect to internet so i got this too deactivated.To my surprise vodafone started billing me for BB services.When i raised this with them they told me that their systems show i have used BB services.I still paid Rs.400 assuming that may be when i was trying to connect i may have incurred these charges.but they kept on chargin me for BB services month on month.Afters ending multiple mails & esclataions they agreed that there's some mistake at tehir end & tehy would reverse these charges.I also told them that in past too i have faced similar problem with them & even after assurance of reversal their collections executives harrass by visiting home address & calling.They told me it won't happen but still i got calls from their office for payment.i complained again & they told me it won't happen again but 3rd time i again got call from they

they don't have any control on their process, people & are extremeny customer unfriendly.I am sharing this so that people stay away from vodafone .they claim we care for you but all they care about is harassing people.

i have copied contents of my mail exchange with Vodafone for reference

________________________________________
From: Corporate Assist [mailto:Corporate.[protected]@Vodafone.com]
Sent: Sunday, November 02, 2008 3:27 PM
To: Bhatia, Charanjeet Singh :BB India
Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia











Dear Mr. Bhatia,

Thank you for your email dated 04/10/08, regarding amount due for Vodafone mobile number [protected].

We confirm that we have disconnected your Vodafone Mobile number [protected], effective 27/10/08.

We would like to inform you that there is an amount due of Rs.571.86 and Rs.492.95 for the bill dated 04/09/08 and 04/10/08 respectively.

The credit of Rs.1066.60 with the applicable service tax will feature in your next bill dated 04/11/08, on page 2 or 3 under
“Misc credits /charges “column.

Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Rajesh Bhagwania
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

Wish you and your family a very happy Diwali.








-----Original Message-----
From: Bhatia, Charanjeet Singh :BB India Sent: Friday, October 31, 2008 10:16 AM
To: Vodafonecare Mum
Cc: [protected]@yahoo.com
Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia

Hi,

Inspite of your assutance again I have got collection call from 66514100 regarding some payment of 1400 on above mentioned nbr.pls get these calls stopped once for all.

I sincerely hope one of the bigger telecom players drives you out of business.you guys don't deserve to be in service industry.I am going to put this entire episode all over the internet & would play my part in your company's demise

----This Message is sent from BlackBerry Device ----

----- Original Message -----
From: Vodafonecare Mum <Vodafonecare.[protected]@Vodafone.com>
To: Bhatia, Charanjeet Singh :BB India
Sent: Mon Oct 27 17:36:02 2008
Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia










Dear Mr. Bhatia,

Thank you for your email dated 23/10/08, regarding Vodafone mobile number [protected].



Further to our conversation, we confirm that your request for disconnection has been processed.



We would also like to inform you that your next bill will be generated on 04/11/08, with a payment due date of 22/11/08.



In case you need further assistance, please do call or email us. We’ll be happy to help you.



Happy to help,



Madhavi Kubal
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in









From: Bhatia, Charanjeet Singh :BB India
Sent: Thursday, October 23, 2008 3:26 PM

To: Vodafonecare Mum

Cc: [protected]@yahoo.com

Subject: Re: Mobile nbr [protected]-Charanjeet Singh Bhatia



So called vodafone care,



I have been getting calls since yesterday for making payments, whereas my account is supposed to have credit balance.today I got call from [protected] regarding making payment.pls inform your concerned team members so that they stop harassing me.



This is the last straw & I am not going to use above mentioned nbr henceforth.pls disconnect the nbr .I want to use so many words but am constrained as I am using my companies email I'd.he you would understand all those words & stop this nightmare for me ------Original Message------

From: Vodafonecare Mum

To: Bhatia, Charanjeet Singh :BB India

Cc: Charan yahoo

Sent: Oct 17, 2008 2:42 PM

Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia















Dear Mr. Bhatia,



Thank you for your email dated 17/10/08, regarding Vodafone mobile number [protected].







Further to our conversation, we confirm that your Vodafone number will continue to remain active on our network.







We also wish to inform you that the tariff plan on the above Vodafone number will be changed to GK75 within 24 hours.







We further confirm that we have reversed the [protected]@499 promo rental of Rs.499 for bill dated 04/06/08 and an amount of Rs.567.60 towards Blackberry charges from 04/06/08 to 03/10/08.







Credit adjustment along with the applicable service tax will feature in your next bill dated 04/11/08.







We regret the inconvenience caused to you.







In case you need further assistance, please do call or email us. We’ll be happy to help you.







Happy to help,







Madhavi Kubal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in



















From: Bhatia, Charanjeet Singh :BB India
Sent: Friday, October 17, 2008 9:55:49 AM

To: Vodafonecare Mum; suravna.[protected]@vodafone.com; SUNDEEP KATHURIA (DEL);

Laxmi B; Rajesh S

Subject: RE: Mobile nbr [protected]-Charanjeet Singh Bhatia..

Importance: High

Auto forwarded by a Rule







Dear Mr.Rajesh Shetty,







I was called by one of your company representatives wherein she told me that yur company is reversing all the disputed charges & also changing my plan to a Rs.75 monthly payment plan.I was told that I would get a mail with all the details & confirmation but sadly even after 3days of the call I haven’t got any mail. This has reinforced my belief that your company does not believe in resolving customer grievances







I would urge you to please discontinue my connect as I no longer want to continue with your company.please refund my excess money (deposit/excess charges paid by me).















Pay Type







Payment Security Deposit





User Id

















Billed Outstanding (Rs)

















Unbilled Outstanding (Rs)

















Total Outstanding (Rs) <javascript:viewMyBill('/pls/portal/PORTAL.HUTCH_NWSS_FRPOP.view_bill_EB...⇄

















Payable now (Rs)



























Regards

Charanjeet

i have changed my pre paid number to post paid..i wanted to know full details of scheme currently activated on my number.I want information of my previous balance that i had in pre paid number...i ws supposed to get it credited to my posta paid account...

I had a vodafone number for 4years under family plan..when i decided to move out of the plan, Vodafone had strictly instructed the other users to clear their outstanding(which they never did) inorder to change them to individual plan...after couple of months I kept recieving huge outstanding on my number. When contacted Vodafone they claim that there was previous outstanding in the family plan.

I inquired with the Appelate authority and Nodal officer for the same. They claimed it was their mistake as outstanding was not recovered from other user and the transfer into individual account was done with the managers approval.

When informed that this liability is not on me as it was their mistake. they disconnected my number and refused to pass reversals.

Their store manager- Churchgate (OPHER), Area Manger-Churchgate (Aarti) are so pathetic and so unapprochable they do not keep a follow up...they do not call you back. no updation on the case.

On the website if you are not satisfied with the nodal officers desk you can apply to the Appelate officers desk. But the true fact is they are operated by the same executives. There is no higher level.

Vodafone has a sick and disgusting service.

The service desk should be thrown out or changed...If the managers in Vodafone are crap i can imagine the executive level.

Hazel