Vodafone India Complaints & Reviews

I had a mobile nbr [protected] with vodafone for last 3 years.I had bought a blackberry handset from them & used BB services for over a year.Later on i got BB services deactivated as my new employer gave me company owned BB handset.After some time i checked with vodafone about how to connect to ineternet using my vodafone mobile connection.Their andher (east) store staff told me to get BB servicsd activated on my handset for accessing internet through my mobile.I got it done & later on when i could not connect to internet using my PC & mobile I called up their call centre.They told me that i will not require BB services for this but i will require mobile connect(some internet usage option of vodafone) which i did but even after that i was nto able to connect to internet so i got this too deactivated.To my surprise vodafone started billing me for BB services.When i raised this with them they told me that their systems show i have used BB services.I still paid Rs.400 assuming that may be when i was trying to connect i may have incurred these charges.but they kept on chargin me for BB services month on month.Afters ending multiple mails & esclataions they agreed that there's some mistake at tehir end & tehy would reverse these charges.I also told them that in past too i have faced similar problem with them & even after assurance of reversal their collections executives harrass by visiting home address & calling.They told me it won't happen but still i got calls from their office for payment.i complained again & they told me it won't happen again but 3rd time i again got call from they

they don't have any control on their process, people & are extremeny customer unfriendly.I am sharing this so that people stay away from vodafone .they claim we care for you but all they care about is harassing people.

i have copied contents of my mail exchange with Vodafone for reference

________________________________________
From: Corporate Assist [mailto:Corporate.[protected]@Vodafone.com]
Sent: Sunday, November 02, 2008 3:27 PM
To: Bhatia, Charanjeet Singh :BB India
Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia











Dear Mr. Bhatia,

Thank you for your email dated 04/10/08, regarding amount due for Vodafone mobile number [protected].

We confirm that we have disconnected your Vodafone Mobile number [protected], effective 27/10/08.

We would like to inform you that there is an amount due of Rs.571.86 and Rs.492.95 for the bill dated 04/09/08 and 04/10/08 respectively.

The credit of Rs.1066.60 with the applicable service tax will feature in your next bill dated 04/11/08, on page 2 or 3 under
“Misc credits /charges “column.

Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Rajesh Bhagwania
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : corporate.[protected]@vodafone.com
Website : www.vodafone.in

Wish you and your family a very happy Diwali.








-----Original Message-----
From: Bhatia, Charanjeet Singh :BB India Sent: Friday, October 31, 2008 10:16 AM
To: Vodafonecare Mum
Cc: [protected]@yahoo.com
Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia

Hi,

Inspite of your assutance again I have got collection call from 66514100 regarding some payment of 1400 on above mentioned nbr.pls get these calls stopped once for all.

I sincerely hope one of the bigger telecom players drives you out of business.you guys don't deserve to be in service industry.I am going to put this entire episode all over the internet & would play my part in your company's demise

----This Message is sent from BlackBerry Device ----

----- Original Message -----
From: Vodafonecare Mum <Vodafonecare.[protected]@Vodafone.com>
To: Bhatia, Charanjeet Singh :BB India
Sent: Mon Oct 27 17:36:02 2008
Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia










Dear Mr. Bhatia,

Thank you for your email dated 23/10/08, regarding Vodafone mobile number [protected].



Further to our conversation, we confirm that your request for disconnection has been processed.



We would also like to inform you that your next bill will be generated on 04/11/08, with a payment due date of 22/11/08.



In case you need further assistance, please do call or email us. We’ll be happy to help you.



Happy to help,



Madhavi Kubal
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in









From: Bhatia, Charanjeet Singh :BB India
Sent: Thursday, October 23, 2008 3:26 PM

To: Vodafonecare Mum

Cc: [protected]@yahoo.com

Subject: Re: Mobile nbr [protected]-Charanjeet Singh Bhatia



So called vodafone care,



I have been getting calls since yesterday for making payments, whereas my account is supposed to have credit balance.today I got call from [protected] regarding making payment.pls inform your concerned team members so that they stop harassing me.



This is the last straw & I am not going to use above mentioned nbr henceforth.pls disconnect the nbr .I want to use so many words but am constrained as I am using my companies email I'd.he you would understand all those words & stop this nightmare for me ------Original Message------

From: Vodafonecare Mum

To: Bhatia, Charanjeet Singh :BB India

Cc: Charan yahoo

Sent: Oct 17, 2008 2:42 PM

Subject: Mobile nbr [protected]-Charanjeet Singh Bhatia















Dear Mr. Bhatia,



Thank you for your email dated 17/10/08, regarding Vodafone mobile number [protected].







Further to our conversation, we confirm that your Vodafone number will continue to remain active on our network.







We also wish to inform you that the tariff plan on the above Vodafone number will be changed to GK75 within 24 hours.







We further confirm that we have reversed the [protected]@499 promo rental of Rs.499 for bill dated 04/06/08 and an amount of Rs.567.60 towards Blackberry charges from 04/06/08 to 03/10/08.







Credit adjustment along with the applicable service tax will feature in your next bill dated 04/11/08.







We regret the inconvenience caused to you.







In case you need further assistance, please do call or email us. We’ll be happy to help you.







Happy to help,







Madhavi Kubal

Vodafone Care

Contact numbers

Vodafone Care : 111 or +91-[protected]

(Toll free from Vodafone mobile phones within the home network)

Fax number : +[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in



















From: Bhatia, Charanjeet Singh :BB India
Sent: Friday, October 17, 2008 9:55:49 AM

To: Vodafonecare Mum; suravna.[protected]@vodafone.com; SUNDEEP KATHURIA (DEL);

Laxmi B; Rajesh S

Subject: RE: Mobile nbr [protected]-Charanjeet Singh Bhatia..

Importance: High

Auto forwarded by a Rule







Dear Mr.Rajesh Shetty,







I was called by one of your company representatives wherein she told me that yur company is reversing all the disputed charges & also changing my plan to a Rs.75 monthly payment plan.I was told that I would get a mail with all the details & confirmation but sadly even after 3days of the call I haven’t got any mail. This has reinforced my belief that your company does not believe in resolving customer grievances







I would urge you to please discontinue my connect as I no longer want to continue with your company.please refund my excess money (deposit/excess charges paid by me).















Pay Type







Payment Security Deposit





User Id

















Billed Outstanding (Rs)

















Unbilled Outstanding (Rs)

















Total Outstanding (Rs) <javascript:viewMyBill('/pls/portal/PORTAL.HUTCH_NWSS_FRPOP.view_bill_EB...⇄

















Payable now (Rs)



























Regards

Charanjeet

i have changed my pre paid number to post paid..i wanted to know full details of scheme currently activated on my number.I want information of my previous balance that i had in pre paid number...i ws supposed to get it credited to my posta paid account...

I had a vodafone number for 4years under family plan..when i decided to move out of the plan, Vodafone had strictly instructed the other users to clear their outstanding(which they never did) inorder to change them to individual plan...after couple of months I kept recieving huge outstanding on my number. When contacted Vodafone they claim that there was previous outstanding in the family plan.

I inquired with the Appelate authority and Nodal officer for the same. They claimed it was their mistake as outstanding was not recovered from other user and the transfer into individual account was done with the managers approval.

When informed that this liability is not on me as it was their mistake. they disconnected my number and refused to pass reversals.

Their store manager- Churchgate (OPHER), Area Manger-Churchgate (Aarti) are so pathetic and so unapprochable they do not keep a follow up...they do not call you back. no updation on the case.

On the website if you are not satisfied with the nodal officers desk you can apply to the Appelate officers desk. But the true fact is they are operated by the same executives. There is no higher level.

Vodafone has a sick and disgusting service.

The service desk should be thrown out or changed...If the managers in Vodafone are crap i can imagine the executive level.

Hazel

Note: Forwarded message attached

-- Original Message --

From: "MOHAN" <[protected]@rediffmail.com>
To: vodafonecare.[protected]@vodafone.com
Subject: Urgent


Signature.
MOHAN SINGAL




4th November 2008

From,
Mr. Mohan S Singal.
2 - B, Grease House,
Ground Floor,
Zakaria Bunder Road,
Sewree – 400 015.
Mumbai.


To,
Billing Department
VODAFONE
Mumbai.



Subject : Disconnect the mobile service for Mobile No. [protected]


Dear Sir / Madam,

In the last month of 4th October 2008, I have complained about your network services not available at our office to your customer care service.

Till today they were not responding to my complaint and I am not using this service at my work place so I want to disconnect this service from today.

Please do the needful and oblige.


Regards,



MOHAN SINGAL




Signature.
MOHAN SINGAL

Sub: Lost / Stolen Sim card /Mobile phone
Ph.No. [protected]
Relationship No. 1.10169143

Dear Sir,
My mobile phone with following details was lost yesterday 16th Nov., 08 at 9.00AM and the same was reported at customer care No. 16th Nov'08 morning to disconnect the above sim card. You had promised to issue a new sim card with in 24 hours and same has not been recd. Kindly send it on urgent basis at my fillowing address :-
M.C.Mehta
Harbans Bhawan-1, 3rd floor
DDA Commercial Complex, Nangal Raya
New Delhi-110046
RelationshipNo. 1.10169143
Mob: [protected]

Thanks
M.C.Mehta

Hi,

I am using a Vodafone prepaid no. for the last one year. My no. is [protected]. I have been using services of Hutch since last 5 years.

10 days back I have taken a bonus card of Rs 75 which claims to reduce my STD rate and local rate by 50%. But when I have tried to activate it, i was getting a message that recharge is not possible. After calling the customer care, I got a message that there is an issue in the server which is not reading...and was told to try after some time...I continuedly tried for the next two days but was not succeeded in activating it. Then, I ignored the case.

Today, on 14th nov'08, again I recharged a talktime of 333, and taken another bonus card of Rs 75. Again, I am facing the same problem. I am trying to activate the bonus card but failed to do so. It is reflecting again the same message" recharge is not possible".

Since, morning I am trying to connect to the customer care...but I am unable to do so...it is not allowing me to speak to a customer care executive...I am so much pissed off right now, that i don't know what to do...

The serial no. of the card is[protected]...

My question is, if the bonus card scheme is not available then why it has been floated in the market...Unnecessarily, I am losing my money because of that...

I can understand, if it has happened to me once which already i have ignored, but if same kind of problem is repeated again and again then i feel that I have been cheated.

Please take a serious action, as ultimately it will affect your esteemed brand name which it has earned over ages.Please look into the matter and acknowledge it.


Regards,
Parikshit
[protected]

all calls details and all massages details out going and incoming

THe company has launch their caller tune promo advertisement campaign on all caller tune user without taking their personal permission. I am one of their caller tune subscriber. When my friends/relatives call me, instead of hearing my subscribed caller tune, they first hear companies promo advertisement. I find this things absolutely unethical practice and illegal way o[censored]sing customers phone for their business purpose. I have complaint the matter to higher authorities but their system (which i find ridiculous) takes 2 months time to reach them. Please advise me how do I proceed further to get justise.

Dear Sir, (MY MOBILE NO. IS [protected] )
I am your old customer. Previously, I was your postpaid customer and few year back I change my plan postpaid to prepaid Life Time. I always used the top-up with Rs.110/- but this time this facility was not suitable to me as per my requirement because I always use to make STD calls. On 28th of October I asked to Local Retailer for top-up with another plan but by mistake he recharge with Rs. 220/-, which have only Rs.50/-
talk value. I was not in a position to say anything to local retailer because he is local resident of our colony. Sir, on the same day of DEEPWALI I lost Rs.170/-. Then immediately I talk with your customer care to top-up with another plan so I can get my lost amount but I don't find any positive reply from them. After that I visited your Local Office, which is situated in Crystal Mall, Near Moti Mahal Cine, Jaipur but again I find negative reply from them to help me to recover my Rs.170/- I told them all the things and long relationship with vodafone but eventhen I depressed with their reply.
Anyway, now my humble request to you please do something positive in my favour so that I can get my Rs.170/- .
I think it will be good to make good relation with your customer
I also work in a corporate sector and I know that this is not impossible .

Thanking you and awaiting positive reply from your end,

Yours faithfully,
N.S. RAWAT,
B-225, VIDYADHAR NAGAR,
JAIPUR

My name is Bibin

i used vodafone mobile number some months before, My number is [protected] that is a postpaid connection..once time i paid my bill at there outlet, that transaction they are not recorded.so decided to avoid this connection
So i called there customercare and cut my connection and i paid balance amounts that is happend at last june .
but they are sending again bills
this is a customer cheating...
what can i do ?

Give me a solution...
Now i using idea my number is [protected]
iam really satisfied there service...

Hi,

I am having a vodafone postpaid connection . I have requested to enable VMC 499 plan on my mobile and its been activated. The usage of 500MB is given free with the plan. For the entire month, my usage amount is 347930 (in KBs)=343 MB. But I have been charged Rs.3479.30 for this usage charges. Ideally I should not be charged for this usage as it does not exceed free usage limit(i.e. 500 MB).

I have contacted customer care regarding the same, what I have been replied is, I have been charged for Vodafone Live not for Vodafone Mobile Connect. Now I dont know these technical terms. They have charged Rs. 3479/- for Vodafone Live and 499 for VMC as well.
I have logged a complain with consumer forum, but I am not sure whether Vodafone will compensate this amount or not.

i have vodafone talkcorp connection and my outgoing messages are blocked since last month 20th. i personally visited vodafone customer care but in vain. they don't respond properly. they are giving false promises. then i had called vodafone customer care around 5 times then also they give only promises. nothing is working out. please help me out. i always payed my bill promptly. you make sure that the service is restored and i also get 200 free sms for 2 months which is also included in the plan. my phone number is [protected].

Whenever I call my friend who is using Vodafone and opted for a hello tune, I will get a message as, "press * to get the caller tune. Rs. 15 per song and Rs. 30 per month". I think Vodafone being such a gaint in telecom should not use such cheap methods for markting its service. Who knows the caller's position or status?This is the only reason Vodafone has not been established with big corporates, but used by "" who have no work to do than opting for hello tunes or sending some unwanted stupid messages. Why Airtel is not offering such stupid services, because their customers are mainly corporates and they better know how to behave with corporates. I hope Vodafone understands the seriousness and try to grow. "Its time to change your services M/s. Vodafone or you are doomed in the Indian market as long as your target customers are ...

I am Vineeth from Bangalore. On 8th nov 10.26am I made a call to a mobile number. The call lasted for about 58 sec. But I was charged Rs 1.20(3 mins) as where I should have been charged 40ps only... When I called the customer center at 10:38am I spoke to one named "Irfan". Not only he couldn’t help me out he used abusive language. When I asked him to transfer the call to any senior he dint do that rather used foul language. Not even prepared to take my compliant he cut the call. Again I called the customer care a lady answer the call. Even she was not prepared to transfer the call to any senior. Later she called a liar and cut the call.

Is this way you handle you customer's problem. While making call to customer center it says your call will be recorded. But I don’t think it is recorded nor any action is taken on people who just sit there and do nothing.

It is a black mark on Vodafone that being a global company. They can’t satisfy their customer. It would be great if you can teach your call center people how to talk to a customer. And let them know that customers are not on their mercy, but the other way...

Thanks for the hopeless and sour service offer by the company and its people...

Hi, I have been using vodafone prepaid service in Kolkata from last 18 months. Recently, from 2 or 3 months, I am observing that the company is billing the prepaid customers falsily and earning in crores. Let me explain the situation. When, I complete a call in 58 seconds, I should be charged only 1 unit pulse rate.My unit charge is 1 rupee. So, it should be charged 1 rupee for the last call. But, I am getting the call summary from vodafone as "Your last call charges for the number 'xxxxxxxxxxxxx' for 60 seconds is Rs.2." This is happening to me for every call. i.e... for every call, u r being charged for 2 extra seconds. Due to this, I used to loose around some 10 or 15 rupees a month. This does not matters to me. But this matters when u count all the customers' accounts which yields crores of rupees for vodafone per month. This should not happen. I have already complained several times to customer care. But, no response. they used to say that I had talked for 1 minute where I talked for 58 seconds. So, I request you to take necessary action against the company.

Hi,

My number is [protected].
I took a new Vodafone corporate post paid connection in August. The reason why I opted for a post paid connection is because my usage is high and I make a lot of STD calls and with a pre paid number dont want to keep recharging it every now and then. Since the time I have taken my credit limit has been Rs1000. After a week of taking the connection my outgoing was barred because I had exceeded my credit limit. I made the payment even without looking at the bill. Called up customer service to ask for a credit limit increase and I got a simple answer that either I need to set up standing instructions or need to make a deposit of Rs[protected], which is ridiculous. I have used corporate post paid connections in other states also and they increase the credit limit upon your request. Also, it being a corporate connection you do not have to make a security deposit.
Since August I have been making a payment every week because every week by monday my outgoing gets barred and and I am left with no other option but to make a payment. I have sent several complaint mails to the vodafone's complaint email address and all I get from there is an auto generated reply.
I have repeatedly copied the mails to their manager Vivek Venkateswar at VIVEK.[protected]@vodafone.com and he does not seem to care.
In the last 4years I have not seen such pathetic customer service. I have spoken to their representatives repeatedly and even they agree with my concern but they say that its company's policy that they increase the credit limit only after the 1st 4 months o[censored]sage. My monthly usage goes upto Rs 4000 + and I am left with no other option but to make a payment every week of Rs1000+ whichis very inconvenient.
Before this I was using an Airtel post paid connection and they happily increased my credit limit within 1 month after looking at my usage and that I made my payment on time the very 1st month. In just one month they increased the credit limit from Rs1500 to Rs3500, which was very nice and they were co-operative too. The only reason why I had to switch to Vodafone was because in my house I do not get good Airtel network and now I cant change this number because a lot of people have this number to contact me.
I am facing a lot of inconvenience due to this for the last 3 month. I hope this lengthy mail makes a diference and is of some help to me.

i am a customar of vodafone my no is [protected] which is using for the past 1 year i complante vodafone agants my mobile bill and miss gide for new net plan and date 5.11 2008 morning time when i call to cair canter then i tack to madam preey time nearabout 10.00 clock i camplante to her but she not give me time . i want plz give me right bill i am not pay wrong bill plz give me right bill copy and with detal copy on my email id i want to talk had of the vodafone caresanter plz see my back record if i am not paid right bill then tall me i am wrong ok but on time u both r wrong so give me discont

Yesterday i rang up 111 ( customer care)... it was regarding re activation of my vodafone connection the guy instructed me to pay it through credit card for immediate reactivation & I paid through Visa Bill Pay, I asked him Particularly shall i pay it through Visa bill Pay ..he said surely U can sir with in 1hr max u phone will get re activated...! I waited for more than 3hrs & then i rang up again & demanded for reactivation but the kind of response i got was horrible...! i said like i am going to throw the sim card..he said surely sir u can...ur not the only customer to us we have million customers like you...! vodafone will not b under loss i[censored] do so...& then i replied like boss ur not doing any favour to us we are doing a favour by Taking this freeking connection..! he repeated the same to me & he stressed like vodafone is doing a fovour to u by providing a connection...! As if we wont find any other connection this simply Indicates the Height of Foolishness...!
If we the consumers are not opting in for Vodafone..then vodafone is Nowhere..!
But their moto is Happy to help when u experience it ...puuuffff..its not ..just an Fake statement...
it has been almost 1 day now still its not reactivated...! I dont find a freeking sloution for this..! by Chance any Vodafone people Came across this article Kindly Contact me.. My Full Name is Kailash P ...! Defenately I am Going to Consumer court For higher Investigation on this Case. Untill & unless I get a proper explanation for issue ..I am going to Publish to this Article alll over the Internet. By that the People will b aware of the exact case.

i have a vodafone connection number [protected], , on saturday 1st nov 08 i purchase a recharge coupn named BC 50 for local calls at 50 paise, , but coupn didnt work . error that this voucher cannot b charge this time, i made a complaint at vodafone centre they said it ll work in 4 hours, but it didnt thn i make a call again on sunday morning, they again said it ll work in 4 hours, , thn i make a call on monday and take a complaint no, , , they said v r working on it, and ll reply you in 1 day... but till date i didnt got any call or anything, , , from vodafone, , now what i do, , should i throw tht card in dustbin or should shift to another service provider like AIRTEL OR IDEA, , its really discusting to have that type of BAD SERVICE thru a co. like VODAFONE, , its better to have HUTCH than vodafone

sumesh
[protected]

I have entered the wrong pincode so now its asking for the puk code. Kindly send me the number my no.[protected]