Vodafone India Complaints & Reviews

Hi,
I have a prepaid Hutch/Vodafone connection purchased in Bangalore.
I am currently in Bellary (Karnataka) and am trying to reach Hutch/Vodafone Customer service with the following numbers
111
[protected]
[protected]

For all the numbers I get "You have dialed an invalid number. Please check the number you have dialed"

Not sure if there is some problem with my head or Vodafone is closing customer service to cut costs (or closing down.

I just wanted to know how we can deactivate "All STD calls at Re 1" bonus card without it being a recurring charge of 31 a month.

Raja

Hello I am sadanand [protected] this moble user is smsing my mom in very sexiest language so please give me the name and address

Dear Sir/Madam,

I am holding Vodafone Master Number i.e. [protected] and Add-on Number i.e. [protected], i visited to vodafone store, Preet Vihar, Delhi - 92 to change the plan of my master number but the executive "SANA HASAN" refuse to change the plan and offer me one more add-on card, and she told the both will remain add-on, but after activation of new number my last add-on number was removed from add-on.

And the services on new number which were offered by her also not activated after visiting around 15-20 times at store they started some of the services and they are charging for it. The services which are provided in free are not applicable on billing, even after two bills are generated and 3 times request had been registered for the same.

Still no action is taken by them for wrong billing.

Suresh Arora

want urgent details of name and address of [protected]

Hello Vodafone,

I dont have the complaint number with me as Mr Lakshman refused to provide me with any.

This is regarding my recent mistake which I committed by subscribing to Vodafone. My Vodafone number is +91 9986... .
The Problem started after I subscribed to Vodafone services, I got an SMS from Vodafone that some old balance of old Hutch number is still pending. Even after showing my previous bill to the Vodafone store at BTM I was asked to pay the amount.
I paid the amount on that day itself, but still my connection was barred.
Then I went to same store again and showed them the receipt of the payment.
My number was released. I requested the people there at the store that since I am going out of station for 15 Days my incoming nor Outgoing call should not be barred.
Today I realized that my incoming calls are barred, but the outgoing is working.
I called up Customer care on +91 ... spoke with Lashman. He asked me to do SIM update, which I did before calling Customer care, but he insisted me that I should do it. After making him understand SIM Update is complete, He was so arrogant while speaking and he put me on hold for 19.35 Minutes and later disconnected the call.
I want to know why my Incoming calls are being barred.
I clearly informed Lakshman that I will not be paying for this Outgoing call to Customer care as it is a problem from Vodafone, instead I will be claiming them for the loss I suffered due to lack of incoming call facility.
I am marking the Email to all your custmer care centres all over India including Nodal Officer
Vodafone should stop claiming HAPPY TO HELP Slogan
Instead it is Pathetic to Help.


Regards,
Fahad Amin Khan
+[protected]

Dear Sir/madam,
I am resident of jalandhar town and I am getting disturbed from a particular vodafone number - [protected] They are using slangs like RANDI, ###, etc. but does it happen in a nation like India ??? I am ashamed of my countrymen. India will never progress in good terms. anyways please note down this number and if I get further calls from here I'll visit police station.

Hi,

I called up the vodafone customer care on behalf of my mother (Mob no:[protected]) to clarify why the line was disconnected. The answer that I got varies from agent to agent. Suraj from customer care picked up the call and his reply was I need to provide a local reference signature and contact number which I completely understand however he says the contact number has to be a bsnl number. when asked If I could speak to any supervisor on the floor he puts the line on hold for quite sometime and then disconnects it. When I called for the second time it was phonit who picked up the call and his reply was that the documents haven't reached .When I transferred the call to one of the member of the local vodafone store he apologises and says I am sorry I will check and let you know. When asked for his supervisor he pits the call on hold for close to 5 minutes and then his supervisor comes and disconnects the call.

Guys working there are not sure about what to say they go on telling whatever comes into their mind and when cross questioned says sorry for n number of times.

My mother has again submitted the documents however my only question is that is this the kind of quality service that we should expect from vodafone customer care.

I know your calls are recorded for quality purpose please can you listen to those calls which were made around 6:30 pm to 8 pm on thursday(11/12/2008).
I expect that vodafone being a reputed company would definitely look into this or else we will have listen to whatever these kind of guys from customer care would tell. who are not sure about what they are telling. I have completely lost any kind of trust on the custome care now. its really painful for me to think that vodafone works this way.
Please can someone look into this.
Regards,
Sankhya Ghosh

I've been recieving unecessary calls from vodafone and its really disturbing me. There is also no costumer care operator to talk to about our problems. only a recorded voice is available. Please look into the matter. And I also don't want any caller tune offer in my number([protected]) because I'm not interested in all those stuff. I would be thankful i[censored] take care of this matter.

Dear Sir / Madam,

I have taken new vodafone connection [protected] for my mom for mainly ISD purpose from chembur vodafone store on 6th december 2008. The vodafone executive Miss Ashwini Ghag has provided all the prompt service required & also confirmed me that the ISD service will get activated immediately. But till today the ISD service not got activated. I am calling 5 times a day to vodafone customer care on 111 from last 4 days for the same. The customer care executive keeps the call n hold for more than 5 mins everytime but no [censored]ion given till today.
I am facing lot of problems due to same my health is getting affected.
All the required verification is done by the company.
ISD is still not got activated the customer executives are saying it will take more than 20 days after a payment of first bill. How come Ashwini Ghag has communicated that he ISD will get activated immediately???
Need solutions urgently.
Nilesh Nimkar
[protected]

I was a user of the Karnatake Vodafone number [protected]. I relocated and wrote to Vodafone for disconnecting my number. I paid the bill less by 300 rupees because i paid this same refundable amount while taking the new connection.
I mailed the customer relations manager giving him all the required details and also asking him to adjust the refundable 300 rupees against my outstanding amount and let me know if any amount is due which i shall pay duly before throwing away the sim.
All was settled and I received a confirmation on the same from Vodafone following which i threw the sim away.
Recently, I have been receiving mails again from Vodafone karnataka customer care officer who says an amount of Rs. 1276 is due on my no. and he also served me some legal notice via my mail.
I would take this as a mental harrassment. Due to miss-coordination among his system and officers why should i suffer his threats.
Everytime there is some goo[censored]p with these vodafone people because of which we suffer. This is not happening the first. My last two connections also had some technical prblem.
Pls let me know what should i do?

hello sir
i am niranjanaben m.bharti .my prepaid vodaphone cell no.is [protected].i need my cell numbers details of last july to november 2008.like incoming calls as well as outgoing calls n received n send sms detail.plz send me these all details as soon as possible.
yours customers
n.m.bharti

This is a very urgent requirement for details of a vodafone number.The Number Details is [protected].A person from this number is giving a msg and miss calls to my sister mobile number and harrashing her.When I called in that number the person or owner of that particular mobile is saying abusive words.I need immediately the details of the particular person who is owning the above number to take necessary steps against that particular person.

On 3rd Dec, 08 I was approached by 2 executives from Global Direct, Jayanagar, Bangalore offering a Vodafone Postpaid connection. The executives name was Bhanu Priya - Tel: [protected] and [protected]. The payment was made by cheque raised towards Global Direct for an amount of Rs. 399 of whicg Rs.99 was non refundable. The executive mentioned that after due verification the Sim would get activated by 8th Dec but it seems her words were of a trained cheat. I did get calls from a person named Stella mentioning that she was from the Verification dept. and the verification would be completed on 6th Dec and also gave me a list of tel numbers to choose from as my new cell number. However no one did come to my residential nor office address for the same. All relevant documents were submitted as proof of my place of address and identity.

Details on the company:
GLOBAL DIRECT
#346, 3rd Floor, Manadi Court, 27th Cross, 3rd Block, Off. Sony World/The Royal Comforts, Jayanagar, Bangalore - 560011
Mobile: [protected], [protected]
Fax:41570461

Calls to the mobile pruved futile as the numbers were disconneted ones. the customer copy number given to me was GD.BT 2130 and the Cheque number raised was 569177 (HSBC Bank.MG Rd, Bangalore).

It seems a similar complaint was given months ago regarding such a company in this forum-140 days ago.

Please as a word of caution for anyone and everyone - Please be aware of this company as a fake.

As I have applied for the service of free sms skim i.e., sms34 buut not got the service for the same.
AS per skim in 34 Rs. 300 msgs is free but while messaging it shows that 1.re. for 1 message.

Hi,

This is Kulin Shah. I am based out of Mumbai. My previous employer had a corporate account with Vodafone (Mumbai circle) and the bills were paid by the company. After I left previous employer and shifted to a new work place, I got the number shifted from Corporate account to an Individual corporate postpaid no. After paying the first, bill post shifting of plans, my no was disconnected on 2nd September. I inquired as to why my no was disconnected they had received the request over the phone. I asked them to share the same and they refused to do the same. I asked them how they could disconnect the no without receiving anything in writing without it having my signature on the same. As an e.g. I quoted that whether he would disconnect our Chief minister's no if I called on his behalf. He confirms that he would do the same.

In order to understand the disconnection procedure I was confirmed by another customer support executive that they need a witten confirmation of the same and only then can they diconnect and even after receiving the letter they would make a call to the user to understand the reason for disconnection. On visiting the Vodafone showroom the executive said that they were not sure as to why my no was disconnected and confirmed that they had not received any written letter from me and also they had not made any confirmation calls.

After 3 months in the end of November Vodafone collection team calls up and says my no is disconnected for non payment of bill. They bill amount is approx Rs. 3200 (incl of taxes). They have charged me Rs.1999 for GPRS pack, which I have not requested for, they have charged me for voice mail, which I again have not requested for and have also charged me for detailed billing feature which I was told was free of cost because I was a corporate customer. The team says I can arbitarily deduct Rs.1000 and pay the rest and they will oblige me by reactivating the connection i had never asked to disconnect. On asking to give me a explanation of this deduction and putting the same on a letter / email they refused to do so and said they would ask the legal to get in touch with me.

I pray to you and help me resolve this case and get me justice

Yours Sincerely,
Kulin Shah

Lost my patience related to my callertune activated without my knowledge and debiting my money from account,
False confirmation from callcenter that I activated callertune and they have a proof...
I dont know tamil and not from tamilnadu how come I will activate my callertune .
complaint escalated to NODAl officer Sunitha (sunitha.[protected]@vodafone.com) and Appellate Officer Thompson(thompson.[protected]@vodafone.com)...nothing is working ..The answer from this people is they will deactivate the caller tune but will not refund my money back iam fighting for the way treat customers...
And a Caption Happy to help...

I just want to say that my Number is [protected], i want to remove the caller tune from my phone. Please do this favour, keep my phone on ringing tone, just remove the caller tune. My Number is [protected].
Thank you

I am Ashok Kumar D R. Last five months back I have taken vodafone postpaid connection with ECS option i.e., 7th of every month. I have received the sms on my mobile that ECS presented on 04/12/2008 instead of 07/12/2008, which incurred me Rs.225/- t/w cheque return charged debited by the bank.

More surprisingly, so far I have not received the bill or any message and well in advance presented the ECS to the bank.

I have referred 7 people, who has already been taken new connection and bonus of Rs.700 (Rs.100/- per new connection) it will adj. to my bill amount. But, this is also not implemented.

Now, my referred 7 people also decided to withdraw your vodafone facility of the false assurances and wrong presentation ECS. Atleast, now please wake up and attend the customer service.

Hi,
The Company Gives the itemised bill showing that it have the Call Information.
My Mobile was Stolen and was Continuously used. The Service Provider couldnot Provide the Last Call Details on Customer Care. If that was Available the Phone could have been Traced and would have got the Stolen Phone back.
Company has Call Details but Doesnot Share and thus don' t Help in Searching of Lost Mobile Phone.