Vodafone India Complaints & Reviews

Threatening is the Vodafone way – But we want conversion from Postpaid to Prepaid

(Harassment by Vodafone in converting post-paid to pre-paid connection)

Threatening is vodafone’s usual way if you approach them with a complaint or request. They will not hear what bad experience you have gone through with them. They will just look at the last bill according to them, and will retort that they are going to send eminent people to your house to get the bills collected whatsoever, and boast that you won’t be able to resist them as they are lot more mightier than you can even imagine!

We Indians need to prove them wrong.

As far as I know, vodafone is the only mobile service provider in India who doesn’t allow conversion from post-paid to pre-paid. Once you are in their trap of post paid, you either have to keep paying the rent Or just discontinue the service to escape their monkey fist, threatening and litigations.

Mine is a very old Vodafone postpaid number and I don’t want to loose that number as it is circulated to so many key people. But when the Vodafone call center guys called me up and threatened to send their eminent people to get the bills collected, I wanted to switch from post paid to pr-paid. That way, they will have their damn money and I don’t have to speak to their henchmen again. While the talks were on, they again threatened me and taken steps for initiating legal proceedings against me. General Manager – Legal ( Yunus H Ahamed) yunus.[protected]@vodafone.com & Senior Manager – Legal (Lokesh Mahalingappa ) lokesh.[protected]@vodafone.com have sent me legal notice after Lokesh Mahalingappa told that it is possible to get my same old number in pre-paid through a convoluted process. I walked into the Vodafone office at Indiranagar and they bluntly said it is absolutely not possible to have my same old number in pre-paid whatsoever. Multiple times I have expressed written willingness to talk to them rather than mails, and asked them their phone number, but they never bothered speak to me. Now they are going back on their promise and harassing me.

We need to expose this rotten and unethical tactics of Vodafone, for plundering money from the larger population in India. I will fight this out in all the legal forums in every possible way. It is a public need to have the facility to convert post paid to pre-paid especially in this bad economic conditions, and people still need to stay connected, when there is maximum number of job losses, to help them move on in their modest life.

We need to make sure that Vodafone don’t fool our people in India anymore. At a minimum rent of Rs.200/- per month, even if one make only one call, people in India are intelligent enough to multiply the amount with the number o[censored]nfortunate postpaid customers to calculate the amount Vodafone guys are looting so freely.

All other mobile service providers in our county have the facility to switch from post-paid to pre-paid and that too very easily within minutes. How can Vodafone – an alien - insist that a poor man in India should continue paying rent when he doesn’t have a job, or simply because he doesn’t want the facilities as it is too costly for the pocket/ affecting peace of mind due to the threats? An incoming number is the most needed one for a person who has lost job. Let them take the money from those who actually need the postpaid facility.

I have approached the consumer forum as the first step. Complaint Id: 11759.

On a simple Google search, I could see many people are affected by this monkey fist of Vodafone. Some examples are below:

Vodafone Postpaid Connection Complaints - Harassed with the services
http://www.consumercomplaints.in//complaints/vodafone-postpaid-connection-c78230...⇄


Vodafone Complaints - Harrasment caused by Vodafone in connection to conversion of post-paid to pre-paid connection
http://www.consumercomplaints.in//complaints/vodafone-c35338.html


vodafone post paid Complaints - vodafone customer service (Threatening)
http://www.consumercomplaints.in/complaints/vodafone-post-paid-c24520.html


Threatening is the Vodafone way – Postpaid issues:
http://www.mouthshut.com/review/Choosing_a_Mobile_Service[protected].html

Vodafone Postpaid Connection Complaints - Harassment and threatening call by Vodafone
http://www.consumercomplaints.in/complaints/vodafone-postpaid-connection-c23565....⇄


Please contact me [protected]@hotmail.com if you want to join hands, or you want me to join hands with you if you already have started a fight with these scrupulous people. Also send me as much links as possible on the Vodafone harassment in converting postpaid to pre-paid. I am going to host a dedicated site for Vodafone harassments. Also please suggest a name for the web site.

I have two numbers with Vodafone, and i have requested them in August 2008 to change my billing cycle to 18th of every month as i have some finalcial issue. However noone in Vodafone are helping me to sort my problem

Dear Sir,

I am consumer of Vodaphone and my mobile no is [protected],
I recharged 199/- on 24th Dce-08 for life validity, Transactions ID: AP[protected].
The shop keeper recharged successfully,

But already vodaphone company offering 99/- at same offer life validity,

I asked customer care reg. this

Why your people charging same tarrif/product with two prices? Pl. return my 100/- with talk time. But HAPPY TO HELP customer people said-

Its your mistake, shop keeper given wrong guidance, pl. ask him, I think he made you a fool, we are not responsible for that. We don’t send back money/talk time.

pl. give me justice,

B.RAMESH,
RTC COLONY,
GUNTUR
AP
[protected].

I had a Vodafone connection Relationship No.1.7168344, Vodafone No.[protected] whereby the Monthly rental was Rs.50.
A request for activation was made on 111 (Vodafone Helpline No) for activating Zero Rental GPRS Service but GPRS service with monthly rental of Rs.49 was activated by their executive whereby a complaint was made to 111 stating the above case but no action was taken by them and even a complain no was not given by the helpline executive, As a result of this the payment for the same was not made.
On recovery call made by Vodafone executive a request for settlement was made after removing the GPRS rental but no action was taken from their side as a result of which bill payment was not made.
In the second bill and other consecutive bill a late payment fees along with GPRS rental was charged.
Action required, We are ready to pay the basic rental of Rs.50 and any other call usage charges but not the GPRS rental and late payment charges as the action was not taken from their side.

When I was roaming in Lonaval, called up customer care "111" and advised to do refill mobile to mobile .Accordingly I approached a retailer in Lonaval market and opted for Rs.332/- refil .I got massage as "under process pay to retailer.Confirmation no.RM[protected]".After sometime I waited and seeing massage on retailers mobile paid to retailer in cash.While returning back to Mumbai I got massage that process has failed.On reaching Mumbai I contacted customer care but couldnot get satisfactory reply and reason for failur of refil.I even contacted supervisor Mr. Azad but refused to comment.I was asked to contact retailer in Lonavala .I requested for the information of retailer as I didnt have, but no coperation.Why did Voddophone instructed me to make payment to retialer?.Why did they failed my refil and informed me late knowing that I am on Roaming?When they instructed me to make payment implies that my application is approved and it is matter of time required for processing on their system for addition of balance in my account. For Rs. 332/- i can not go back to Lonaval considering time and money involved.Its misguiding on part of Vodofone Co., Malfunction or cheating .I should get either refund or addition of eauivalent amount in my A/C.Reply --Jayesh

Kindly deactivate my post paid service because mobile stolen as well as the post paid sim
my num-[protected]
please contact me for further clarification on this num-[protected]

My friend visited the Vodafone gallery at SV Road, Opposite Irla Fire Brigade, Andheri West on the 26th of December 2008 sometime during the evening with the intention of buying an iphone. December 27 2008 was my birthday and she intended to gift the phone to me on my birthday. After a very nice and convincing conversation with the staff at the gallery, she purchased the phone. The sales staff there convinced her that if there are any concerns regarding any defects in the phone, it will immediately be replaced. The iPhone being an Apple product and the store being a Vodafone gallery, she took the word of the sales staff there and did not bother to check the phone before buying it.

Fast forward to 12:00 am, while all my close friends and I are engaged in the celebrations of my Birthday, she gifted the phone to me. After a lot of praises for the beautiful packaging we opened the box and took the phone out. I inserted my Sim Card but the phone would not start (I am a Vodafone user, my card is from the Hutch days.) It would take me to an emergency calls only screen and show an icon of a lock at the top. Not just that, my display would go on and off like an old fluorescent light tube that needs to be replaced. I thought the phone must be low on battery so I put it for charging. In the meanwhile, my friend called Vodafone support to check why I am unable to use the phone. We spent a frustrating half an hour on two calls with two very incompetent customer service representatives (the first one probably hung up on us, the second was totally lost). On our third call, the representative asked us to visit the Vodafone store. I didn't give it much thought, however I could see that the friend who gifted me the phone is visibly upset. We cheered her up and continued with our celebrations.

On December 27 2008, in the afternoon sometime, we visited the Vodafone store. The representative there told us that he needs to activate the phone so that I can use it. He did just that and came back to us with the phone. The sight of those pretty icons on the phone dissipated our displeasure about the fact that the sales representative, at the time of the sale did not inform the buyer that the phone needs to be activated at the store. He handed the phone over to me and I could see that thing happen again. The phone would switch off on its own and come up again. He told us, this is happening because the battery is low, it wasn't. I had charged the phone for close to 4 hours that day. Another friend of mine uses the iPhone and he… should I say, 'informed' your sales representative that the phone does not behave like this when the battery is low. The Vodafone iPhone 'Expert' told us that they will have to update the software to the latest version in order to make it work and that it would take him another 20 minutes to do that. We did not have that much time since our plan of celebrations did not include spending an hour at the Vodafone gallery. We informed him that we will come on the following day. He assured us that if they are unable to fix the phone on Sunday, they will give me an immediate replacement. I repeated the mistake my friend had made and took his word at face value.

Fast forward to Sunday December 28 2008 evening, we went to the Vodafone gallery where the iPhone 'Expert' took the phone with him and said he will fix the problem for me. I waited there for about 30 minutes before he came back with my phone and a form. He asked me for the bill which I presented to him immediately. I asked him if he is processing the replacement to which he said that he is. I had a look at the form he was filling; the form was titled 'Repair request form' or something in those lines. This is when the warning bells started ringing. When I asked him if I will get the replacement immediately, he started giving me ambiguous answers before conceding that I will have to come back on Monday December 29, 2008. I asked to speak with his manager. Two gentlemen stepped out from a cabin to talk to me. They started giving me a whole load of bollocks about policies, procedures etcetera. When I asked them to give me a new phone immediately, they said that they do not have it. That surprised me. When I asked them if they are trying to tell me that if today I come in with intent to buy an iPhone; would they not have it? They said they have more phones but they cannot give any of those to me and that if I come on Monday I will get the phone. I asked why they can not just give me a phone from their inventory; they said that the phone that will come on the following day for me would be a 'swap' phone. When I asked him what is the difference between a 'swap' phone and a phone from their inventory, he told me that there is none. But still he would not give me a phone from their inventory. Upon further probing, he informed me that the phone that I would get would not be a box packed phone. This is where I lost it. I asked him what is the assurance that the p[hone that he gives me would be a new phone? He did not have an answer. I asked him if they will be able to give it to me in writing that the phone is a brand new phone, they said no. I again asked them if they will be able to give me a fresh piece from the inventory, they refused. I asked them for a refund, another no. The gentleman there Mr. Sunil Naidu said that he will update the software now and give me my phone but it will take about one and a half hour and that he would not leave before the update completes. He asked me to come once again on Monday to take the phone back. I was mighty pissed and frustrated by now and said okay. While stepping out of the store we spotted a sign which said 'Happy to Help', I could not help but gently laugh at the irony.

December 29 2008 when I called Mr Naidu in the morning to ask if I can pick up my phone, he informed me that I cannot. He said the phone is not working and he is still trying to fix it.

I think now I know why the residents of Mumbai prefer to buy phones from stores like Alfa etcetera and not Vodafone gallery. This has been a terrible experience for me and all the other people involved. My family has been using Vodafone services since the Max Touch days and this is how you choose to reward your consumers for brand loyalty. I am at a point where I don't know if I even want any phone, repaired, swapped or brand new from Vodafone anymore as I am seriously considering just taking the money back from you, switching to Airtel and buying an iphone from them. I intend to inform all my friends and family about this screw up and totally dissuade them from buying anything from a Vodafone gallery. Moreover, I intend to blog about this and register a complaint at the consumer forum.

I am sure you guys feel lucky that you are not in a western country where my friend who bought the phone would have been suing you for causing embarrassment to her at a party where many other guests were present and the emotional discomfort that you have caused to all o[censored]s.

Mr. Naidu has informed me that there is nothing he can do for me apart from giving me a swap phone. He tells me it is not in his power to do anything else in this regard. Upon asking him to direct me to the person who can help me he did not give me any lead. He did not give me his superior's number when I asked for it. He would not give me any email addresses of people who can take the decision either since he is not 'authorized' to do it.

In all the iPhone promotional communication, Vodafone does not communicate that the cost of the phone is around INR 30, 000 + stressful hours at the Vodafone gallery and on the phone with majestically incompetent Vodafone customer service representatives. Then why am I paying this price? This is not what we had bargained for.

Then we were called by Mr. Sunil Naidu on Monday who informed that the phone is fine now and we can pick it up. I took the phone back from the vodafone gallery on Monday evening and it seemed to be working fine.However, later I noticed that it is acting weird. I would pull it out of my pocket and it would have a screen that said slide to power off the phone. I did not even press the power switch and still it showed me that. Then, I was typing a text when that screen came up again. I didnt give it much thought then and ignored it. Then on wednesday night it happened again a couple of times. After that stopped, I saw that the riunger volume is decreasing on its own accord. I could see the bars go down without even touching the volume button. When I tried to increase it, it would increase as long as I held the button and then decrease again when I released it. After a while, it started doing the opposite. I showed the same to my friends who I was celebrating the new years eve with and they suggested that I get the phone replaced. Honestly, I didnt want to go through the ordeal of going and banging my head on the wall called vodafone gallery again so I thought Ill wait for a day and see if it happens again. Today I got late for work, thanks for my great iPhone. I had set an alarm on it, but the ringer volume magically decreased in the night and I didnt hear the alarm ring. I am terribly distressed at this point and I do not know what to do. They are refusing to give me a box packed phone as a replacement. They say they will give me a 'swap phone.' I do not know what a swap phone is, but from my experience working for Dell, I know that replaced electronics are usually refurbished items which are 'as good as new' but not new. So they would not give me a box packed phone and they would not give me a written guarantee that the swap phone they are giving me is a new phone either. Now I am turning to you for help. I believe that since we have paid for a brand new box packed phone, it is my right to receive a bix packed phone and not some swap phone.

THOUGH MANY TIMES I SEND CORRECT KEY WORDS ie:"CAN BONUS 39", REPEATED MESSAGES SUCH AS "YOU HAVE ENTERED WRONG KEYWORD" COME.SO I CANNOT DEACTIVATE THE BONUS CARD OFFER.NO FAVOURABLE SUPPORT IS GETTING FROM CUSTOMER CARE CENTRE WHEN CONTACTED.WHAT SHALL I DO?THE OTHER DAY I RECEIVED A MESSAGE SAYING THAT AS PER YOUR REQUEST CALLER TUNE IS ACTIVATED AND Rs30 IS GOING TO BE DEDUCTED.BUT ACTUALLY I NEVER MADE SUCH REQUEST.MOREOVER THE CALLER TUNE WAS SOMETHING ABUSING.SO I REGRET ABOUT VODAFONE.SO I DECIDED TO ABANDON THE VODAFONE CONNECTION.

Dear All

I purchased a Handset from Vodafone assuming and expecting the brand service. My phone goes out of network and it will never show connected. If you are fortunate enough, you will get connected on restarting the phone else again switch off and switch on the phone till you get connection.

After visiting Vodafone Gallery for almost 8 times I got Hand set replaced, but issue still continue from the day one of replacement.

Even the Vodafone Gallery don't keep replacement piece, they expect you to leave the phone for 10 working days for Repairs / Replacement without any standby phone provided. If you want such service from any other phone sellers like Nokia or Sony they may take maximum of two days.

MY SINCERE SUGGESTION NOT TO TRY OUT VODAFONE MAGIC BOX, KEEPING IN MIND 2 YEARS REPLACEMENT WARRANTY. YOU WILL NOT EVEN GET SERVICE FOR MANUFACTURING DEFECTS.

Thanks
Chirag Shah

Dear Sir,

We are having our manufacturing Units at Ankleshwar in Gujarat. We are customer of Vodafone and we have more than 150 CUG connections for our EPABX and for our employees. Despite of our repeated complaints complaints calls for Vodafone Land line No : [protected] at our Unit-2 and another Landline No : [protected] at our Unit-1.

we regret to inform you that, we are facing this problem since long and most of the time it is out of order. Unfortunately the Vodafone representative are unable to solve this problem permanently. If you go in to the depth of this problem, the representative are taking so much time in attending the problem. Even after attending the problem it is reputedly occurring, as a result we could not use the services efficiently.

Even we found lot of difficulties in approaching the technician/ engineer.

I was shocked while interaction with their mr. VijeyandraSinh when he abruptly denied to listen my problem and responded without hesitation that "if you would like to discontinue you can discontinue. We are not here to listen your complaints. FCT is not our product and for that we cant do anything. It is Visiontech product and Vodafone is not responsible for the call services."

We have installed this FCT from Vodafone and being a Vodafone customer we can not approach to Visiontech or any other agencies.

Even he has replied that “I will respond with the same reason even if you want in writing”

So far we are facing this problem permanently, if you investigate the matter you will be convinced that how they are lingering the problem since long.

As an outcome of the above problem we are unable to utilise the services and therefore our work gets hampered and it affect our business indirectly.

May I request to interven in this matter to give justice in this matter.


Regards,



Dhiren Bhatt. - Sr. Manager- HR
Cadila Pharmaceuticals Ltd,
Plot No 294, GIDC Estate,
Ankleshwar
Gujarat.
Phone : [protected]

Respected sir,
I have vodafone prepaid connection NO. [protected] since 2007
butnow there is a big prob. for me that my sms facility is create a lot of problem for me
the sms of my phone is not sending from yesterday.
it's a very big prob. for me

i request yot to plz sought out this problem as soon as possible.

Thanking You,
Tiya

Dear Sir,

On[protected], my one of Vodafone No. [protected] and on[protected] another Vodafone No. [protected] caller's tune got avtivated without my consent, knowledge and information by the Vodafone Chennai Company. And for which a sum of Rs. 30 + 30 was scrapped off from my prepaid balance a/c. as tune charges.

Neither i keep interest in caller's tune activation nor i placed any request for it. The Vodafone is cheating customers by using their electronics controlling systems. Because our hard earned money is under their control as pre-paid balance account.

On what basis and under what grounds of power the Vodafone has activated the caller's tune against the wish and will of Customer and stole the money as " CHARGES".

I really APPRECIATE the Vodafone company that it has chossen a very good way of stealing customer's hard earned money.

I want my money Rs. 30 + 30 back to my credit which was stolen by Vodafone.

What the Vodafone has done is totally againt the CONSUMER'S PROTECTION ACT.
For which i went to the Chennai main office of Vodafone on[protected] to handover a complaint. They read the matter but refused to accept it. So i posted the complaint through Rgd. post on[protected].

Thanking you

I used vadofone no. [protected], Vadofone call for the caller tunes, these no. are +91 [protected], +91 [protected] & +91 [protected], ( Compupers numbers) And today morning I got a SMS from 56789 number, that your callertune subscription are activated, but I don't accept the any callertunes, As well as Now I check the balance from *141#, vadofone deducts Rs. 40/- for the same. as well as still these callertune no. call me for the same reason, even after deduction of Rs. 40/- from my account.

I have lost my mobile please deactivate the number [protected]

The STD Call Charge for Vodafone Prepaid Service is Rs. 1.30 per minue. This was the charge i was paying till now. Suddenly, they have started charging Rs. 1.50 per minute. I have niether changed the plan nor anything else. Also, the vodafone- India website does not display the toll-free customer care call centre no.
There are regular auto-calls from them. The regular calls are disturbing and call-drop rate is very high. It is unarguably the worst service provider.

My worst experience began with Vodafone when I firstly activated my mobile connect services on 4 June 2008 on my existing number. After making a request to activate it I realized its too costly as compared to the free wi fi connectivity on my iphone, so, I wanted to deactivate it. Vodafone follows a procedure to activate or deactivate the services by messages. I sent a message to deactivate it but never got a confirmation. Then I called customer care to deactivate. They said it has been deactivated. My bad experiences with Vodafone underlines:
1. So I called to confirm it and got a respond that due to some technical problem you haven’t deactivated it before but we will do it now manually and not by an sms. Then I never checked it whether it was deactivated or not.
2. I was on the scheme to get the bill on my mails, which mind it, they never send me.
3. Then When on 28 November, I call customer care centre to ask for my bills to be send for the last 4 months, what I see there is Mobile connect charges on me every month. (I have activated for 199 plan, and on the rocks they were charging me 499 every month.) Firstly they never send you a bill on your mails and then they over charge you on the services you have already deactivated. But now when I have asked the bills and have the records of the Last 6 months in which I was charged unnecessarily the amount every month, you are not cooperating with me.
Besides being an old customer of Vodafone, I am a member of Consumer court under the act Consumer Protection 1986.

I think you would be concerned and take the immediate actions for it.

Reference number: [protected], [protected], [protected],[protected], [protected], [protected], [protected],[protected].

Moreover when I talked to the senior executive at 111, name Sandeep, he told me that my problem will be solved. And for that matter I said I will wait to pay the bill of November so that I can get the refund.

Current Status; they say I won’t get any reversals.

Please I would like to say the concerned authority that they should take some serious steps.

I have postpaid connection with Vodafone with number [protected]. Last Nov07 to July08, i continupusly received faulty bills. After that when i went for converting my post paid service to prepaid service they offered me a very lucrative offer of 2000 sms free of rent for first three month and then after rent of Rs 25 . But after first three months, i have received a bill of 2500 as they have charged for sms. Now they are flatly refusing and not correcting my bill. Need help . Thanks

i am using vodafone services on my mobile since past 6 years. they have levied illegal charges on me for my november bill by changing my talk plan without even my consent. it is a clear cut case of fraud and cheating as they are even denying to give me a copy of revised bill. according to my original talk plan Corp299 i was paying a amount of 0.50paise for any local calls. they changed my plan to GK199 plus without my consent where they have charged me 1.69rupees for local calls. Inspite of repeated complaints and talks no action has been taken even after a month has passed by. to the add to grievance they have also disconnected my phone thus hampering my image. I m a doctor and the major people suffering because of this are me and my patients. i would sincerly request the consumer forum to look into the matter and lodge a serious complaint. for the evidence i have all my previous bills as well as the copy of all complaints i ve made to the company.

Dear sir,
can you give me detais o[censored]ser & mobile number of this "[protected]" please send me the details of this mobile
number on my e-mail address. reply as early as possible...

A brief background on the incident(s): Ph no [protected]

1. An executive called up on 27th Dec 2008 saying bill has not been paid. The executive offered to send an executive to my address to have the money picked up. The executive was to come at 10:00 am on 28th Dec 2008 but failed to turn up. He finally gave a call at 12:30 pm saying that he would come at 04:00 pm. The executive failed to turn up again.

2. On 29th Dec 2008, I finally called him up and he came and collected the money. Shortly afterwards, I received a call asking for the bill payment. The executive asked for the receipt no which was promptly conveyed. The outgoing call facility was promptly debarred.

3. At 09:30 pm I called up the customer care and spoke to an executive named Manjunath regarding reactivation of the same. He said that after an executive collects money, it takes 24 hours for the same to be updated. I asked him that why am I being penalised for a fault of the executive who failed to turn up to collect the payment. He started talking of different modes of payments. I requested him if I could speak to anyone senior enough so that this could be escalated. He put me on hold twice (about 2-3 minutes each time) saying that all of them were busy. The problem anyways would still not be solved. I even asked him if they could call me whenever they are free to which I received a blatant refusal. He offered to give me an email id and said that I would receive a response in 24-48 hrs.

My questions are :-
a. If the executive who was to collect the money was at fault, why am I being penalised for this? Because of this, I wasn't able to make a call which has actually had a severe impact on my financial standing, the extent of which is unimaginable, well at least for me it is.
b. Why did Manjunath not transfer the call to anyone senior? Was it that there was no one present, or if they were present, they weren't confident enough to answer my queries?
c. What are the quality checks and control measures in place?
d. Who is the customer - me or Vodafone?