Vodafone India Complaints & Reviews

Dear Sir,

We are having our manufacturing Units at Ankleshwar in Gujarat. We are customer of Vodafone and we have more than 150 CUG connections for our EPABX and for our employees. Despite of our repeated complaints complaints calls for Vodafone Land line No : [protected] at our Unit-2 and another Landline No : [protected] at our Unit-1.

we regret to inform you that, we are facing this problem since long and most of the time it is out of order. Unfortunately the Vodafone representative are unable to solve this problem permanently. If you go in to the depth of this problem, the representative are taking so much time in attending the problem. Even after attending the problem it is reputedly occurring, as a result we could not use the services efficiently.

Even we found lot of difficulties in approaching the technician/ engineer.

I was shocked while interaction with their mr. VijeyandraSinh when he abruptly denied to listen my problem and responded without hesitation that "if you would like to discontinue you can discontinue. We are not here to listen your complaints. FCT is not our product and for that we cant do anything. It is Visiontech product and Vodafone is not responsible for the call services."

We have installed this FCT from Vodafone and being a Vodafone customer we can not approach to Visiontech or any other agencies.

Even he has replied that “I will respond with the same reason even if you want in writing”

So far we are facing this problem permanently, if you investigate the matter you will be convinced that how they are lingering the problem since long.

As an outcome of the above problem we are unable to utilise the services and therefore our work gets hampered and it affect our business indirectly.

May I request to interven in this matter to give justice in this matter.


Regards,



Dhiren Bhatt. - Sr. Manager- HR
Cadila Pharmaceuticals Ltd,
Plot No 294, GIDC Estate,
Ankleshwar
Gujarat.
Phone : [protected]

Respected sir,
I have vodafone prepaid connection NO. [protected] since 2007
butnow there is a big prob. for me that my sms facility is create a lot of problem for me
the sms of my phone is not sending from yesterday.
it's a very big prob. for me

i request yot to plz sought out this problem as soon as possible.

Thanking You,
Tiya

Dear Sir,

On[protected], my one of Vodafone No. [protected] and on[protected] another Vodafone No. [protected] caller's tune got avtivated without my consent, knowledge and information by the Vodafone Chennai Company. And for which a sum of Rs. 30 + 30 was scrapped off from my prepaid balance a/c. as tune charges.

Neither i keep interest in caller's tune activation nor i placed any request for it. The Vodafone is cheating customers by using their electronics controlling systems. Because our hard earned money is under their control as pre-paid balance account.

On what basis and under what grounds of power the Vodafone has activated the caller's tune against the wish and will of Customer and stole the money as " CHARGES".

I really APPRECIATE the Vodafone company that it has chossen a very good way of stealing customer's hard earned money.

I want my money Rs. 30 + 30 back to my credit which was stolen by Vodafone.

What the Vodafone has done is totally againt the CONSUMER'S PROTECTION ACT.
For which i went to the Chennai main office of Vodafone on[protected] to handover a complaint. They read the matter but refused to accept it. So i posted the complaint through Rgd. post on[protected].

Thanking you

I used vadofone no. [protected], Vadofone call for the caller tunes, these no. are +91 [protected], +91 [protected] & +91 [protected], ( Compupers numbers) And today morning I got a SMS from 56789 number, that your callertune subscription are activated, but I don't accept the any callertunes, As well as Now I check the balance from *141#, vadofone deducts Rs. 40/- for the same. as well as still these callertune no. call me for the same reason, even after deduction of Rs. 40/- from my account.

I have lost my mobile please deactivate the number [protected]

The STD Call Charge for Vodafone Prepaid Service is Rs. 1.30 per minue. This was the charge i was paying till now. Suddenly, they have started charging Rs. 1.50 per minute. I have niether changed the plan nor anything else. Also, the vodafone- India website does not display the toll-free customer care call centre no.
There are regular auto-calls from them. The regular calls are disturbing and call-drop rate is very high. It is unarguably the worst service provider.

My worst experience began with Vodafone when I firstly activated my mobile connect services on 4 June 2008 on my existing number. After making a request to activate it I realized its too costly as compared to the free wi fi connectivity on my iphone, so, I wanted to deactivate it. Vodafone follows a procedure to activate or deactivate the services by messages. I sent a message to deactivate it but never got a confirmation. Then I called customer care to deactivate. They said it has been deactivated. My bad experiences with Vodafone underlines:
1. So I called to confirm it and got a respond that due to some technical problem you haven’t deactivated it before but we will do it now manually and not by an sms. Then I never checked it whether it was deactivated or not.
2. I was on the scheme to get the bill on my mails, which mind it, they never send me.
3. Then When on 28 November, I call customer care centre to ask for my bills to be send for the last 4 months, what I see there is Mobile connect charges on me every month. (I have activated for 199 plan, and on the rocks they were charging me 499 every month.) Firstly they never send you a bill on your mails and then they over charge you on the services you have already deactivated. But now when I have asked the bills and have the records of the Last 6 months in which I was charged unnecessarily the amount every month, you are not cooperating with me.
Besides being an old customer of Vodafone, I am a member of Consumer court under the act Consumer Protection 1986.

I think you would be concerned and take the immediate actions for it.

Reference number: [protected], [protected], [protected],[protected], [protected], [protected], [protected],[protected].

Moreover when I talked to the senior executive at 111, name Sandeep, he told me that my problem will be solved. And for that matter I said I will wait to pay the bill of November so that I can get the refund.

Current Status; they say I won’t get any reversals.

Please I would like to say the concerned authority that they should take some serious steps.

I have postpaid connection with Vodafone with number [protected]. Last Nov07 to July08, i continupusly received faulty bills. After that when i went for converting my post paid service to prepaid service they offered me a very lucrative offer of 2000 sms free of rent for first three month and then after rent of Rs 25 . But after first three months, i have received a bill of 2500 as they have charged for sms. Now they are flatly refusing and not correcting my bill. Need help . Thanks

i am using vodafone services on my mobile since past 6 years. they have levied illegal charges on me for my november bill by changing my talk plan without even my consent. it is a clear cut case of fraud and cheating as they are even denying to give me a copy of revised bill. according to my original talk plan Corp299 i was paying a amount of 0.50paise for any local calls. they changed my plan to GK199 plus without my consent where they have charged me 1.69rupees for local calls. Inspite of repeated complaints and talks no action has been taken even after a month has passed by. to the add to grievance they have also disconnected my phone thus hampering my image. I m a doctor and the major people suffering because of this are me and my patients. i would sincerly request the consumer forum to look into the matter and lodge a serious complaint. for the evidence i have all my previous bills as well as the copy of all complaints i ve made to the company.

Dear sir,
can you give me detais o[censored]ser & mobile number of this "[protected]" please send me the details of this mobile
number on my e-mail address. reply as early as possible...

A brief background on the incident(s): Ph no [protected]

1. An executive called up on 27th Dec 2008 saying bill has not been paid. The executive offered to send an executive to my address to have the money picked up. The executive was to come at 10:00 am on 28th Dec 2008 but failed to turn up. He finally gave a call at 12:30 pm saying that he would come at 04:00 pm. The executive failed to turn up again.

2. On 29th Dec 2008, I finally called him up and he came and collected the money. Shortly afterwards, I received a call asking for the bill payment. The executive asked for the receipt no which was promptly conveyed. The outgoing call facility was promptly debarred.

3. At 09:30 pm I called up the customer care and spoke to an executive named Manjunath regarding reactivation of the same. He said that after an executive collects money, it takes 24 hours for the same to be updated. I asked him that why am I being penalised for a fault of the executive who failed to turn up to collect the payment. He started talking of different modes of payments. I requested him if I could speak to anyone senior enough so that this could be escalated. He put me on hold twice (about 2-3 minutes each time) saying that all of them were busy. The problem anyways would still not be solved. I even asked him if they could call me whenever they are free to which I received a blatant refusal. He offered to give me an email id and said that I would receive a response in 24-48 hrs.

My questions are :-
a. If the executive who was to collect the money was at fault, why am I being penalised for this? Because of this, I wasn't able to make a call which has actually had a severe impact on my financial standing, the extent of which is unimaginable, well at least for me it is.
b. Why did Manjunath not transfer the call to anyone senior? Was it that there was no one present, or if they were present, they weren't confident enough to answer my queries?
c. What are the quality checks and control measures in place?
d. Who is the customer - me or Vodafone?

I'm receiving abusive calls from [protected].

Dear Madam/Sir,

I was using Vodafone's post paid connection (mob-[protected]) for more than last 2 years. 3 months back I went o Dubai for company work and stayed there for 3 days. I had used my mobile with my Lap top and used GPRS of vodafone. Now when I returned to India, I had been charged 44, 383 Rs without any intimation to me. Now Vodafone is saying that he had not that data and that was why he had not informed me. I said him very clearly that if Vodafone has no data then it is not fault of Customer. Just think sir, What happen if I had stayed there for another 4-5 days, I think I would have been charged more than 5 Lac Rupees. When I was called in meeting at Vodafone head office, all the person who were in meeting had cleared accepted this 5 Lac matter. I don't know how many people are cheated with this system if vodafone gets data late from his foreign business partner. Now Vodafone is saying me to pay this huge bills by installment. Why should I pay this huge bill in installment??? I haven't taken any loan. Please take some strict action and teach lesson to this multinational company. I have clearly said to Vodafone to send a legal notice and I will answer for this matter in court. I have faith in Indian laws and confidence as I am TRUE.

This is Abhinav Monga from kanpur & no. is [protected] on 24/dec/08 i have called their customer care & i have just asked them how to de-activate my caller tune but i think they were drunk & they started abusing me & they hung up on me & that next day i.e 25/dec/08 on chritmas day they suspended my no. & when i have called back again they said that i have requested them to suspend my no. i mean this is rediculas i have used IDEA, AIRTEL, BSNL etc but they havent given me this type of complaint.I AM HILIGHTING THIS
"IF ANY SENIOUR PERSON OF VODAPHONE CAN CALL ME UP SO PLZZ DO CALL ME OTHER WISE I HAVE TO GO TO CUNSUMER COURT"

THANK YOU

Sir, I am activated the DND service. But now I am deactivate the DND service. Many times Iam sms from my mobile number. I am write STOP DND and send to 1909. But my service not deactivate. Sir what can I do? Please solve my problem. My cell NO. is +91-[protected]. My Name is Sanmoy Dey, from Hooghly, West Bengal.

sir,
iam using vodafone simcard from past 6 months(MOBILE NO;[protected]), but till now i got so many Interupted services from vodafone customer care.There is no proper response from the company side.my complaint no is[protected] /,[protected] /,[protected] /,[protected] they didt take any action from this complaints.i cannt make call from my mobile to customer care no also.please verify my complait no's. so you will get my complaint details.i hope you will do my needful.
thanking you
yours faithfully
K.ANANDANKUMAR

Hi,
I have been using a Vodafone number for last 2.5 yrs. From the beginning I have been getting unwanted calls on this number. It seems that the number has been reused by Vodafone and previously it was allotted to some advocate (some Tapan Tanay Haldar). Strange part is, that person seems to be giving away this particular number as his present contact number! So, I get many unwanted calls (including few 'threat calls'!) and SMS. Don't know what that person's business is (or was), but it is irritating to get SMS from multiple banks (HSBC, SBI and ICICI) with reminders for credit card and loan account payments of amount up to 8 lakhs. I have contacted those banks several times asking why I am getting those SMS when I don't have any pending amount due. They did not disclose any details of those accounts, saying that it is against their 'privacy policy', but said that those were not on my name. I am getting those reminders because somebody is referring this mobile number as their personal number.

My question is, what are the options I have to stop this kind of harassments because Vodafone has given me a number that was being used by somebody else, and somebody is still using this number for getting credit card or new loan accounts? Banks told that they could not do anything on this and suggested me to ignore these SMS. But, when we see many news of somebody getting into trouble because some bank issued credit card or loan account to a person, but using some other's personal details, this is really worrying me. These banks also do not seem to validate phone numbers before approving credit card of loan account! Can you please suggest a solution for this?

Thanks!

hello,
which one services activate in my number.

I HAVE ENTERED THE WRONG PINCODE SO NOW ITS ASKING FOR THE PUK CODE .KINDLY SEND ME THE NUMBER MY NO [protected]

Hello,

To

Whom ever it may concern

Here by im facing few problems with the vodafone prepaid services.

From past 5yrs im customer of vodafone evry 1 at my home uses it.
bt since from 6months im irritated with the prepaid services
1.UNEVEN TIMES CALLS & MESSAGES FROM THE PREPAID SERVICES WHICH IS DISTUBING A LOT DURING OFFICE HOURS

2.CUTTING OUT THE BALANCE WITHOUT INTIMATING WHICH IS AMAJOR PROBLEM(if calls customercare they give answer that i requested for a song so dey have cutted the balance which is very false)

PLEASE LOOK IN TO MY ISSUE AND DO NEEDFUL

THANK YOU.