Vodafone India Complaints & Reviews

EXCESS LOCAL CALL CHARGES DURING ROAMING

I, Ms. Sabina Dante user of mobile no [protected] (Mumbai) had made calls to Goa during the month of February 2009. My brother had made calls from Goa to Mumbai and to the relatives in Goa on this the Vodafone charged Re.1/- for all incoming calls from Goa and Rs.1.50 for Local (calls made from my mobile in Goa), this is absolutely wrong charges, as per Roaming Tariff, all Local calls should be charged Re.1/- but they charged me Rs.1.50/-.

Secondly there is no bills received and when we called the customer service they refused to have any discussion on this matter as well as on the matter of GSM.

Thirdly when we tried to call the customer service for complaining about the billing part, one of the executive of Vodafone said that the time consumed for complaining to customer service is charged to us in our bill.

This is really bad feedback for us for using the VODAFONE.

Would appreciate if you could kindly do the needful in this matter and revert.

SABINA - Mobile No.[protected]

Dear Sir,

Kindly I requset you before three times I have regestered the Mobile number for DND Services. But do not take any action .Custome Care said after 45 day You could not recived the any Company call for advertisment but maney time I have recived the Company message and call .

Please solve my problom . I am your old customer .

Hello sir
i am jp pawar, i have vodafone connection with one year incomming plan No is [protected]. when i purchased this connection at that time the vodafone shopkeepar told me that if you recharge this No by 100 rupees recharge coupon you will get 50 miniuts free vodafone to vodafone for six month but only first time when i recharge my no with 100 rupess coupon i recieved 50 miniuts free vodafone to vodafone. i have recharge my no with 100 rupees coupon on 15/04/08 till now i have not recieve 50 miniuts free vodafone to vodafone .
therefor i request you pls solve my problem

thanks

regards
jp pawar

18/04/08

I spoke with Vodafone executive few days back in regards to ISD calla wherein he recommended me to activate USA-CANADA pac Rs.99. He didn't inform me its only for fixed lines. He misinformed that it included mobile calls also. I asked for refund. Vodafone refused for that. My no. ends in 8183

hi

I am Jagdish Badgujar. My no is [protected]. I activated one fnf no that no is [protected] in the month of June 2008.
After activating the fnf no I call to customer care and asked him that

When I sms bill to 111 I will get some unbilled amount that amount is calculated by flat rate 50paise/min OR fnf no is calculated by 10paise/min & remaining are by 50paise/min????????


Your executive replied me that it is calculated by flat rate 50paise/min.
And in your final bill if will get calculated by 50paise/min.

My Last month my mobile usage is 6120min.
Till the one day before my billing cycle when I send the sms bill to 111 I am getting unbilled amount is approximately around 1600 to 1650 rupees.
But when the bill has come that bill shows me that your bill is Rs.2146.51.
But as per your executive the unbilled amount should show around 3000 Rupees.
If it is calculated by flat rate 50paise/min. but it was not shown at once also.

After bill get generated I visit to Dombivali’s Vodafone store and meet
Mr.Harshad Shinde. He is one of the executive.
I asked my query to him he told me that
When you send the sms bill to 111 you are getting some unbilled amount which is calculated by 50paise/min for local calls & 10 paisa/min for fnf number.
It is not calculated by flat rate 50paisa/min.
I requested to logged the complaint against that executive who miss guides me.
He also log the complaint & he has given me the complaint no.[protected]. & he told me that you will get the call with in 48 hours.
I was not received the call after 48 hours then I called to customer care and ask for my complaint’s status he told me that there is no complaints is logged by this no. & also there is no complaints logged on that day also.

Then I once again visited to the same Vodafone store & meet Mr. Rohan Kalasakar and asked for the complaint status
He told me that yes there is a complaint is logged by them but there is no problem found in it. That’s why you are not getting a call from our side
But when I told him that when I check the complaint status from customer care they are telling me that there is no complaint is logged.
And He also told me that your unbilled amount is calculated by the flat rate 50paisa/min & in your final bill it is calculated by 10paisa/min for fnf no and 50paisa/min for local no.


In your same Vodafone store I am getting two different opinions so who is telling right & who is not????
& what do I do????????????

I am expecting that at least you are going to help me to come out from this……….
still i have received any call from customercare
i have done the folloup two times but they are saying that we will get back to you with in 24 hours
still there 24 hours is not end
now they started the announcement that please pay your outsanding as the earilist to voice dissconnection o[censored]r no.
i requested the customer care to dissconnect that announcement you slove my query i will pay the bill that lady told me it will get deactivated with in 2 hours
after 2 hours it is not get activated then once again i called to my customer care now they telling me that it is not get deactivated unless & untill you pay the bill
then now you suggest me what to do?????
i recorded all the conversation i have that proof also.
i am really fed up with vodafone customer care...


Regards,
Jagdish B. Badgujar
[protected]

Hi,
My Name is is Ashwini Maurya My Mob. No. [protected].
My Complaint is you say that you are happy to help but your customer care excutive says that he is not happy. The Customer excutive name is Umes in Postpaid Branch.

Hi
I am Bipan Kumar M.No. [protected].I had submitted the documents and charges(Rs.250) for conversion of my prepaid connection to postpaid on 28 September 2008.But till today my connection is not activated.When i had a telecon with customer care then they said that you have to resubmit the documents on vodafone store by itself, I have no time for this kind of process. Before 28 Sep. i had so many call from customer care everyday but now nobody telling me about the status of the connection. I am so frustrated at this time. Vodafone gives the false promises. Vodafone happy to help you, Now this word became very irritating for me.

Hi,

My mobile no is - [protected] & Name is Sachin Pawar.

I had given a complaint for my vodafoen no disconnection on 11th Oct 08 at your Dombivali Branch. I had word with Mr. Sagar & Imran over there & given a written application for the same. They had convencing me to avoid the disconnection & renew the same no. But i dont want this no as my organisation is offer me one Airtel no for our official uses. So i had requested your executives to pls. disconnect my this no as i am not able to pay both of bill (i.e. Airtel & Vodafone). They have taken my request & told me that your no will be disconnect after 7-8 working days & told that your advance i.e. 700/- will coriored to your billing address. The ref no for the same is[protected]. On yesterday i had spoken to your customer care executive for confirmation of disconnection of my vodafone no. But as per him he is telling you had given the request for reconnection of normal plan & they activated the same on my no. where as i didnt given any information about the same at your any vodafone shop or customer care.

You can check my outstanding, there is no more outstanding pending for my no. I had already paid all the payments. Now i dont want to pay any further outstandings as i already done the same. So i would like to request you pls. get my advance & disconnect my no ASAP.

Sir


i m mohsin my vodafone number [protected] having sim regstration failed and sim was deactive i want to re active my number its secret number please



do need full

Thanks

md mohsin

Dear Sir Madam .

I have still not received any positive reply from your side. It has been more than 3 months and I feel pity that a organization like yours are not a position to find out whether midasinfomedia Pvt Ltd is existing or not. I shall furnish you the details as your executive do not have the address of midas infomedia Pvt Ltd also when they booked the corporate account strange. I had asked her when I received a call last week anyways the details area s follows:

1. The domain name has been taken over by a consulting company based out of newzeland phone no +[protected].
2. Midas Infomedia is not operational if it is please send me the details . Second speak to Mr Mohammed Hanif who were the majority stake holder [protected] you would get the exact staus of the company.
3. Since 2 weeks were assured to me you people have not been able to solve my problem please refund me the payment mades to you with interest
4. PLEASE GO THROUGH ALL MY MAILS BEFORE MAKING A CALL.
5. Being honest is a pain that is why for the last 4-5 years paying this bill religiously as I had changed the billing address to my resident.
6. I have received you letter dated 29th Januray 2010 requesting to pay the bill. Please check the facts before sending the letters or bills.
7. I will hence forth not reveive any of your letters or bills on my residential address if my problem is not solved in next 3 days .
8. I will pay the outstanding bill only when my problem is solved and an apology letter from you senior management.

I have sent so many mails to them will send you the copy
Thanks & regards

Hi, , , , , , ,

Sir i want my postpaid connection bill details i.e. [protected] over my email id: [protected]@gmail.com
Thanks,
ankita

complaint will remain as complaints, no other changes will be there...

Sir,

I want my post paid Call Charges detais in my email account [protected]@yahoo.co.in. My Mob. No. is [protected] every month.

Pradip

According to 888 (the vodafone delight), if I recharge with the amount of Rs 245, then I should get talktime of Rs 245.I also took from your customer care executive, and they also said that I will get full talktime on recharging with Rs 245 on 13th feb 2009.So after recharging with Rs 245, I got only Rs 108.05 instead of Rs 245 promised by your vodafone customer care and vodafone delight.Still now I havenot got the remaining BALANCE.I talked to the customer care but they said that they can not do any thing for it and they were not able to satisfy me.
So do take action against it as soon as possible.

i wanna puk of mo [protected] sim no isH389911300200319942911

My 30rupeesdeductud.but i ignore plz cheq and send details to my e-mail.

Vodafone — 888 facility

i dialled 888 on my vodafone mobile. It said that you can get E - Top Up "STV 69" for Rs. 55 and it will be deducted from your talkvalue, to opt for this offer press 2. I just cancelled the call. After 2-3 days, there was a deduction of Rs. 55 from my talkvalue. Again on the next day, a deduction was made of Rs. 55. What is this? This is very ridiculous, until we opt for an offer, how do vodafone impose that offer on us?

This is very ironic.
I personally feel that the services of vodafone has been deteriorating after Hutch.

To,
The General Manager
Vodafone Customer Care
Mumbai,

Dear Sir,

I trying to contact Vodafone customer care but not getting response.

Since Yesterday 5.50pm i am trying to contact with customer care but not getting connected as I refilled Rs.222(Full Talk Time Value) & received the same immediately.
Then second time I refilled Bonus Card Rs.52 Transaction Reference No.MCIT[protected], Dtd:-05/03/2010, time:- 17:46:27 online transaction shown success from VODAFONE (Visa Card Payment)

But for this transaction i don't deceived any message confirmation on my Mobile No and since that time I communicating your several executive Mr.Amit, Shukla, Abid for rectification and also followed their instruction as they promised me to activate my Rs.52 Bonus Card within 3 Hrs. But now it's 18 Hrs. are over but no any update, even customer care center is not connecting through my mobile phone (only IVR machine working).
No any executive are available on line and why they are giving wrong commitment and assurance for Service request updating... Now i have deactivated my earlier Rs.11 plan for STD... But New Rs.52 Plan is not activated...I become Handicapped (High Charges per call & no any support from customer care.

As per my experience Very Pathetic and poor customer support from VODAFONE side.

This is requested to you Please help me out to resolve my problem on high priority to save my trust.

With Best Regards,

Dr. Parmar Singh
(Head-IPTV channel Operation)
IOL Netcom Ltd., Mumbai

Mobile :- [protected]
email :- [protected]@gmail.com