Vodafone India Complaints & Reviews

I'm receiving abusive calls from [protected].

Dear Madam/Sir,

I was using Vodafone's post paid connection (mob-[protected]) for more than last 2 years. 3 months back I went o Dubai for company work and stayed there for 3 days. I had used my mobile with my Lap top and used GPRS of vodafone. Now when I returned to India, I had been charged 44, 383 Rs without any intimation to me. Now Vodafone is saying that he had not that data and that was why he had not informed me. I said him very clearly that if Vodafone has no data then it is not fault of Customer. Just think sir, What happen if I had stayed there for another 4-5 days, I think I would have been charged more than 5 Lac Rupees. When I was called in meeting at Vodafone head office, all the person who were in meeting had cleared accepted this 5 Lac matter. I don't know how many people are cheated with this system if vodafone gets data late from his foreign business partner. Now Vodafone is saying me to pay this huge bills by installment. Why should I pay this huge bill in installment??? I haven't taken any loan. Please take some strict action and teach lesson to this multinational company. I have clearly said to Vodafone to send a legal notice and I will answer for this matter in court. I have faith in Indian laws and confidence as I am TRUE.

This is Abhinav Monga from kanpur & no. is [protected] on 24/dec/08 i have called their customer care & i have just asked them how to de-activate my caller tune but i think they were drunk & they started abusing me & they hung up on me & that next day i.e 25/dec/08 on chritmas day they suspended my no. & when i have called back again they said that i have requested them to suspend my no. i mean this is rediculas i have used IDEA, AIRTEL, BSNL etc but they havent given me this type of complaint.I AM HILIGHTING THIS
"IF ANY SENIOUR PERSON OF VODAPHONE CAN CALL ME UP SO PLZZ DO CALL ME OTHER WISE I HAVE TO GO TO CUNSUMER COURT"

THANK YOU

Sir, I am activated the DND service. But now I am deactivate the DND service. Many times Iam sms from my mobile number. I am write STOP DND and send to 1909. But my service not deactivate. Sir what can I do? Please solve my problem. My cell NO. is +91-[protected]. My Name is Sanmoy Dey, from Hooghly, West Bengal.

sir,
iam using vodafone simcard from past 6 months(MOBILE NO;[protected]), but till now i got so many Interupted services from vodafone customer care.There is no proper response from the company side.my complaint no is[protected] /,[protected] /,[protected] /,[protected] they didt take any action from this complaints.i cannt make call from my mobile to customer care no also.please verify my complait no's. so you will get my complaint details.i hope you will do my needful.
thanking you
yours faithfully
K.ANANDANKUMAR

Hi,
I have been using a Vodafone number for last 2.5 yrs. From the beginning I have been getting unwanted calls on this number. It seems that the number has been reused by Vodafone and previously it was allotted to some advocate (some Tapan Tanay Haldar). Strange part is, that person seems to be giving away this particular number as his present contact number! So, I get many unwanted calls (including few 'threat calls'!) and SMS. Don't know what that person's business is (or was), but it is irritating to get SMS from multiple banks (HSBC, SBI and ICICI) with reminders for credit card and loan account payments of amount up to 8 lakhs. I have contacted those banks several times asking why I am getting those SMS when I don't have any pending amount due. They did not disclose any details of those accounts, saying that it is against their 'privacy policy', but said that those were not on my name. I am getting those reminders because somebody is referring this mobile number as their personal number.

My question is, what are the options I have to stop this kind of harassments because Vodafone has given me a number that was being used by somebody else, and somebody is still using this number for getting credit card or new loan accounts? Banks told that they could not do anything on this and suggested me to ignore these SMS. But, when we see many news of somebody getting into trouble because some bank issued credit card or loan account to a person, but using some other's personal details, this is really worrying me. These banks also do not seem to validate phone numbers before approving credit card of loan account! Can you please suggest a solution for this?

Thanks!

hello,
which one services activate in my number.

I HAVE ENTERED THE WRONG PINCODE SO NOW ITS ASKING FOR THE PUK CODE .KINDLY SEND ME THE NUMBER MY NO [protected]

Hello,

To

Whom ever it may concern

Here by im facing few problems with the vodafone prepaid services.

From past 5yrs im customer of vodafone evry 1 at my home uses it.
bt since from 6months im irritated with the prepaid services
1.UNEVEN TIMES CALLS & MESSAGES FROM THE PREPAID SERVICES WHICH IS DISTUBING A LOT DURING OFFICE HOURS

2.CUTTING OUT THE BALANCE WITHOUT INTIMATING WHICH IS AMAJOR PROBLEM(if calls customercare they give answer that i requested for a song so dey have cutted the balance which is very false)

PLEASE LOOK IN TO MY ISSUE AND DO NEEDFUL

THANK YOU.

Hi Sir,

There is one ECS service, which is being used for paying my mobile bill from ICICI account. Three months back, i appealed to vodafone for deactivation of ECS service but my even after three months and my consecutive visits of Vodafone store, my ECS service has not been cancelled.
I am requesting you to take some actions in context of same.

Regards,
Dinesh Garg
[protected]

Hello Sir/Madam,

I have a vodafone post paid connection # [protected] and was keen on activating voicemail services regarding the same i had called on 111 and spoken to a supervisor named Rajendra Shukla and to my disappointment he was very rude and arrogant while answering the querries. Eventually he did not resolve my issue and on asking for a manager he refused stating that he cannot transfer the call and did not give me a valid reason. I had to visit a vodafone store for a simple querry which could have been resolved over the hotline number but the issue is still not resolved.Kindly request you to take proper action in the above mentioned incident, for any querries please get back to me via email i.e amol.[protected]@orange-ftgroup.com.

i am requesting to that person who making bill
pls sent my full bill detail on my e mail id that is
[protected]@hotmail.com

i am using vodafone network. so many times i atten wrong calls, and customer care also giving more disturbance calls please stop it properly

Am a vodafone TN user.my sim is having family n frnds facility to 3no.s @ rate of 30ps.yesterday(24th dec) i got a msg frm vodafone statin they r changing the plan to 20ps rate and @ rent of 10rs/month/number!i'v already have 3no.s added.inorder to continue using this service i wud hav to sent FNF to 111, with in 26th dec, after that its told the facility wont be available!pls help!this is exploitation!pls.

Once I got a call probably from firm mentioned above. They told me about some postpaid plan 150-P which has monthly rental of 150 and providing STD as well as Local calls. I found it beneficial for me so I said to send some-one to take required documents to change connection from pre-paid to post-paid. The next day a guy came and take required docs and give me a post-paid sim and take Rs.250 as security/caution money. The next day a call came to confirm me about the connection and at that time he said there in noting like plan 150-P.
So i refused to activate the post-paid sim and asked him to send back ma caution money.
And till now they haven't returned ma money.
currently I have the receipt of caution money and their sim card.
The address of the company is
A-21/8, 3rd Floor, Naraina Industrial Area,
Phase-II, New Delhi-110028
PH: [protected], [protected], [protected]
Please look into the matter

im teja using mobile no [protected] not having proper coverage in my area please solve it soon

I am fed up with their caller tune unwanted calls which will disturbs in between any important meetings and iritates us sometimes. I am using the vodafone prepaid connection and my no is [protected] and I was very busy in with my customer meeting at the same time i have received their prerecorded caller tune call and even after my disconnecting the call they have automatically installed the caller tune on my cell and deducted the caller tune charges from my prepaid account which is totally ridiculous.

I want my deducted balance to be credited back asap as this is totally unacceptable.

I am just another frustrated customer and I just wish Vodafone packed its bags and went back wherever on earth they came from. I just got off the phone with a totally dumb and incompetent call centre executive.

I have recently bought a Nokia E71 because of the nature of my job which is digital. I activated Vodafone Live on my phone on Nov 29 I think and was able to access / browse the web. I got my bill too with the new charges for subscription for GPRS and am sure all the downloading charges are coming in my next bill because I didn't yet cross the free limit in the first month. Since two days I am unable to access the web - it keeps giving me DNS error. Not understanding what it meant I called up the call centre on[protected] and was on the call for 35 mins...which is huge in the middle of your busy schedule. Now the saga goes...

Austin Pillai picks up the phone and goes through your entire verification even though we always go through the security on IVR ourselves. What is the issue? Well they say: Sorry about that, we have technical problems...last 5 years all servuce providers say that...dont they???

Austin Pillai, not Powers...goes on in his scripted language - We are sorry to inform you Ms. XXX, we apologise Ms. XXX, Thank you for your patience Ms. XXX, Sorry to put you on hold Ms. XXX and so on and on and on...Then he tells me that I cannot access all www. sites on my phone I need to subscribe to something else called Vodafone Mobile connect. When I stressed that the issue is only since 2 days and I was able to browse till Sunday afternoon, he fell silent. Then asked me again what handset I had and which website I was trying to browse. He then put me on hold, came back to the line, apologised once again for putting me on hold and said Ms. XXX can I request you to do type wap.in to access any website. When I asked him how different this was and why I should do this, he had no answer. After another hold, he said you can access only a few www sites as against what he had said a few mins ago. I asked him to put me onto someone who knew stuff, but he didn't let me speak, continued talking at his full pace and said you do this first - Can you guys believe this? I want to officially lodge this complaint as I am unable to access web even though I am paying for this subscription, their last advice did not work.

I requested to speak to the supervisor who is someone called Abhiskek Joshi but he too being inept i guess never turned up on the phone. My call was for 35 mins and this email has taken me another twenty mins. I am not sure what can be done but please help me out, I need this to be flagged off to highest level. They cannot fleece money out of people; Vodafone has call drops, cheap call centre executives and bad service. Pathetic, Unacceptable and Ridiculous!!! I would like to switch to Airtel once I get more information but Vodafone needs to answer and resolve this issue, I am unable to do my job now!!!

Hi
I m nikita Dige. I lost my nokia mobile with VOdafone prepaid sim no. [protected]. Kindly block my sim.

Good Afternoon,

I am writting this mail hoping that there will be some action taken. I trust Consumer Forum and please dont disappoint me.

I have a Vodafone number. I have been making payments towards my account regularly without being late.

I am a housewife. Recently, I purchase Gulf Calling cards to reduce my Hutch Bill as my Husband is working in Gulf. Finacially its a bit difficult for us, as I am not working.

I have been calling Vodafone for the past 4 days as the amount from my GCC card is be deducted without me even talking to my husband. This happened with me thrice and and I did inform the Vodafone people. They kept on promising that it will be taken care and will get back to me. I spoke to many supervisors they also promised the same thing to me. I did not get any call till date.

On that there customer service is really bad. They dont know how to speak to a lady customer. The agent literally yelled at me for no fault of mine and he hung up on me when asked for a supervisor.

Vodafone are liars, cheaters and they tortured me mentally. I want some action to be taken against these people immediately.

Its my humble request, please take some action. Vodafone, customer service is the worst one. I have been a customer with Vodafone for 8 years. Now, enough is enough.

Please take some action.

regards
Jincy