Vodafone — Useless customer care,nodal and appeal team.

 
11 Reviews
India
 omprakash ahuja
I am Om prakash Ahuja one of the customer of "Vodafone" having a mobile number-[protected] and [protected] is continously suffering from the worse services just because of Useless "Customer care and Nodal serices". only from last 8 or 10 months just a short tenure.
My purpose of writing is only to tell other people of vodafone how much Useless company managment you are having in delhi, no one is sincere here in working.
I have marked email to Nodal,Appeal and also to care but no revert from Any one and prblms are remain same>
MY remain or unsolved prblm are :
my prblm are as follows:
1) I am not aware of the charges of sending Email, Reciveing attachments,doing Fax and about making distribution list,abt notification alerts
abt the significance of Buisness hours,wt effect i found when i change my buissness hours and days,how can i revert email through voice ivr, how can i send voice mail and in which manner Mobile Terminator will recieve
2) Currently i am facing a prblm that i am not recieving notification alerts, also there is some technical prblm whn i dialed 131 and move for changing buisness hours through cell
3)My major and main prblm is Your Customer care, i have given you a lots of feedback in regard of customer care services,specially in respect of your some responsible person like Amita, Premlata parihar,sanjoy Team,Rm. vishal gautam, Parul Bakshi,Sonika gaussain and suresh bhati but wt i found no change same things and useless serivce are on way,
For i a valid concern i have to make a N number of call in customer care serivce and wt u people do with the call
1) Your front executive dont know abt the concern, they people dont have a complete knowlege regading product service as in regard of lack of knowlodge they people start arguing with me and waste my time
2) Most of the time they people dropped my call and even forget to pur intraction in account as a result i have to reveal the whole story to some one else
3) When call is transfer to some senior person like Anu shree,Gargi,Sanjay khan,Saurav mittal,Niti,Shubham and lots of person are present there, instead of answering me in reagad of my query they people alway revert :Sir give us next 24 hrs i will give u a call back and after 24 hrs there is no such person is available so again wastage of time and energy,and as a result i have to made a lots of call
4) Your concern team is dont have a such a good knowlege and even your All the vodafone store which i have visited in Past found to be uselees and dumb in regard of knowledge,The people dont have infro regardng the serivces and even your concer team persone bhawna made a call in past and without being loooking inot the matter wt prblm customer is facing and wasted my time and told to me for your concern i need a time i will give you a call by the next afternoon, i dont know whn afternoon of vodafone is going to be over

5) Right now tell me wt should i do in the hour of emergency,customer care is not available to me and nodal and appeal authority are also seem to be useless, wt i observe the company process is just doing a wastage of time and money.
I am not aware of the services which is running on my number [protected], and even in past i made a visit on the Hutch shope situated at sout ex. there i have a words with Mr Augustin and he told me that in the month of october or after six month you will get M2M pack free for the next six month,but there is no such records as per your customer and even the request is fwd to concern team.
You people are providing lots of frustration to customer and no one is looking in to the matter and every time you people barred my customer and whn ever i asked your company for appology no person come out and do appology.
Wt exp i am having in front of me that vodafone and hutch the multinational companies are working in india for only profit and even the indian employe are also doing the same,just becz either they dont have self respect in front of the company or wants to be shameless and to help company for exploitation.
YOur frustrated customer
Om prakash ahuja
m-[protected]
Complaint comments  10 Comments     Updated: Share0Tweet0

Comments

Vodafone Delhi Customer Query

Submit all your query and Complaints at

http://www.orkut.com/Community.aspx?cmm=40690178
i had avtivated "caller tune" in my mobile but i am not get a quality in that. song is breaking a word. and not evnen loud.
my phone number is [protected]
activated song code 12545
my mobile phone is missing, my mobile phone is not find so you please lock my sim card urgently. my mobile number is [protected]. my handset number is 3110 then you please lock it very fastly
vodafone is a frod, and his customer care is very bad, and cheap, his punjab customer care officers is behave his customer as a god, in next time soon vidafone will be gone, from his bad customer care service
from [protected]
mobile no [protected] sim no[protected]
I have taken New connection in Month of Dec.08 in Mohali Pb., afterv one week Rs. 99 rupees dedected no reason after asking to customer care they told some charges without my permission, after coveincing them they had forward the requiest (N0. [protected]) 2nd Jan.09 but till then
no action has been taken . Plz see other wise i will forward the comlaint to TRAI &Consumer court.

Thanks
Vipan Kr.
[protected]
I have taken New connection in Month of Dec.08, afterv one week Rs. 99 rupees dedected no reason after asking to customer care they told some charges without my permission, after coveincing them they had forward the requiest (N0. [protected]) 2nd Jan.09 but till then
no action has been taken . and Please stop the nonscence calls, disturbing untimingly &hating the Vodaphone Sevices.
Plz see other wise i will forward the comlaint to TRAI &Consumer court.

Thanks
Vipan Kr.
[protected]
The customer care is terrible. I have sent emails and had no responses.

I have an outstanding issue with them currently and if not resolved in the next 24 hours I am changing service provider to another mobile number supplier.

I have been 4 years with Vodaphone and I can't understand a simple request such as " Please send a copy invoice" which is urgently required for expenses pruposes could take 2 months, 6 calls, 25 emails and I am now considering emailing their Vice President Ms Frenny Bawa - Is there anyone at Vodaphone that can actually help us??
i am akshay singh i have vodafone prepaid number [protected] chandigarh which is having signal problem in that but from 10th of march 2009 my caller identity is not working i have called customer care and they are telling me to submit my documents but i have submitted it before 1 year and my physical verification is made and verification report was ok now please tell me am i a fool to submit documents again and again when my verification was made ok before year they are getting promblem after a year of verification please help me out i cant go again and again for submitting my documents and this is my buisness no. and i am helpless without caller identity...
without any reason my massaging has been stoped by vodafone. I cant send any msg to my friend from last 5 days. customer care is not responsible. it is mistake of customer care. now what should I do

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    21%
    Complaints
    21348
    Pending
    391
    Resolved
    4265
    phone
    +91 22 7171 5000 (HQ)
    location
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Vodafone - Useless customer care,nodal and appeal team.