Vodafone India Complaints & Reviews

i want 2 view my call details which were deleted from my mobile for past 7days

Hi
I have purchased a Premium Number-[protected] for Rs. 2100/- of Hutch now Vodafone But now the company is not activating the number on the terms and conditions printed on the Pack Plese help me in activating my number as soon as possible I have written complaints so many times and also spoken to senior peoples from the company Mr. Victor([protected]) Mr.Avneet([protected]) but there commitments were just like a joke
pls take a necessary action against the company

Regards
Manoj
[protected]

I have tried calling customer service heaps of time as i get unsolicited marketing calls from vodafone. crappy calls, when u answer you hear a recorded message. Its not just one call but atleast 2-3 calls and 5-6 SMS every day. Call connects, i chose the options and after that i am put into queue and in a minute the call is disconnected. Its a pity that International service provider like Vodafone has such a miserable customer service.

Sir,
I was being provided with the add on connection as per my usage of old connection and credibility on that number with the company.Initially i was cheated by the DSA of the company ad i complained in the company for this but till date no action has been taken against that DSA.Again it was wrong comitment made by DSA for the credit limit on this new connection due to which i got annoyed and complained in the customer service.I told them that till the time my limit wud be exceeded i won't be using this connection.It took time to take action on this complaint and i got the limit exceeded but after this i was not in delhi and didn't used this connection for few days.Now when i returned to delhi and tried to use the conection it says services are cancelled on this number and i have to give in written to any vodafone store for getting it started.
Please let me know that is it correct that if i had been provided with the add on connection i shudn't be informed all this before disconnecting my services.If this is happeneing with priorty customers ten one can imajine wat wud be happeneing with rest all.

Hope u wud take in consider and solve this matter as early as posssible.

Regards
Rajat sethi
[protected]
[protected](new addon connection which is not used)

My number is [protected] and this is to inform you that i am receiving calls from my own number !!!!

Today i received a call from an unknown number: [protected] . On answering it i heard songs playing in the background and then two persons talking - just like a line getting mixed with yours except that it ONLY happens on landlines. After hanging up i keep receiving short missed calls from that number .
After sending a SMS to that number asking "Whos this?", i am receiving the same missed calls NOT ONLY FROM that number but EVEN MY OWN NUMBER!!!!!
I am afraid this could be a case of phone cloning and maybe investigating into this matter can help .........
I called up Vodafone Customer Care at 111 and the guy told me that this is impossible and a new kind of complaint that he has never HEARD OF BEFORE SO HE CAN"T help by EVEN WRITING a mere complaint !!!!
Kindly tell me what to do also.
Nishant Sharma

i was using a vodafone no. [protected] in the last year i.e. 2007.
all of sudden they disconnected i can say suspended that no. after that i had one new connection o[censored]sing since same day the previous number suspension.

Now i am receiving calls from hutch that i am using that no. and the bill is this much.

i went to vodafone store on 13th Jan'08 at Ansal plaza for the same problem.
i registered my complaint for the same no. and i disconected my new hutch no.also.

after a month now i received a call on 04th Feb'08 . it shows that there was no message forwarded by the vodafone customer care representative and i am suffering due to their negligence.

dear sir/madam

how are you? i know it sounds strange that i'm customer vodafone Egypt but i'm really so angry from a very bad service, can you believe that i make new service called free 600 this service contain a free number i took this service from about five days 28 jan 2008 till now 1 feb 2008 i didn't receive any help each time i call customer service they says wait another 24 hours..till when i'm gonna wait??? thank you for your time and wish that u really help
sincerely
mohamed elsayed
[protected]
Egypt

Iam in roaming coverage with Vodafone prepaid sim and iam getting these marketting calls from Vodafone like try these schemes and these benifits and other unwanted calls ...
For this iam losing currency balance as the incoming call charges will be 2Rs and iam getting around 5 to 6 calls in a day.....
so iam spending around 200 to 300 Rs in a month for these unwanted calls...
So please help me out !!!!!

I have purchased Vodafone Mobile -225 from Laxmi Nagar Delhi on 12.1.2008 for Rs. 1599/- and submitted all the relevant documents for activation of the mobile no. [protected]. It was activated on the very next day. But very shocking to know that it was deactivated after one day. When contacted the customer care, I was informed that due to non submission of documents, the number is deactivated. Once again I deposited the required documents and got it verified at VODAFONE's Nirman Vihar Delhi outlet on 25.1.2008.
I am very sorry to state here that after repeated requests and daily confirmation from customer care, I am being told that due to non submission of documents the number is not activated. I don't understand how many times I will have to submit the documents. Actually what they want. The mobile number is stil dead.
In view of above, I would request the "Vodafone" to cancel my above Mobile Number. I will be happy if the company is capable to refund my money which I incurred to purchased the above instrument alongwith connection i.e. Rs. 1599/- or I should throw away the Mobile Set alongwith SIM Card.

Hi

This is to bring to your notice the poor support or response that i have got from VODAFONE .
i am really fedup and disappointed with the services provided by them and to my utter dissappointment even the CUSTOMER SERVICE HEAD AND COUNTRY HEAD ARE NOT responding to my quieries raised to thie level and there is absolutely NO RESPONSE .

I have decided now to approach your channel with hope that you will help me get my dispute sorted and will take action against VODAFONE for the MENTAL HARRASSMENT that I have gone through because of them .

To describe the entire incident I am quoting the two emails that I have sent to VODAFONE CUSTOMER SERVICE HEAD AND COUNTRY HEAD but I ws not given a resolutin till date

"Dear Mr.Sawhney,

This is reference to my few conversation with VODAFONE customer care, I would wish to bring to your notice that every time I have called up VODAPHONE its been a PATHETIC experience always and I always end up asking for a Supervisor by the need of the call but unfortunately I always have been debarred from talking to the supervisor saying that no supervisors are available in the evening.....

Now to bring to your notice the recent conversation with VODAFONE.

I lost my cell on[protected] at around

2.39 I had spoken with Mr. Deepak Kumar Gupta Reference number[protected]asking for the services to be disconnected but till late night around 12.45 there was no disconnect message displayed and I was told that there is no command for that sent till 12.45 am

Then I had spoken with

Mohd.Ali--3.30pm--ref#[protected]who asked to call after half an hour to check the disconnected services message played.

Roshanara---7.15--ref#[protected]who was really irritating while talking and was more interested in telling me what I should be doing then listening to what I want to say ...when I asked her if I can get the number switched over to Airtel she says that service is not available and that I need to check with Pre- paid services or else I can buy a new pre paid number. For sure I know that I can buy a new number if its really urgent but that's not the way to talk to a customer...and when I asked for a supervisor I was told that no supervisor is available at this point and can arrange for a call back in next 1-1/2 hrs which never happened ....

Yogesh--12.25---ref#[protected]was really not interested in listening to me.....This was the guy who actually told me that there was no command sent for the disconnection of services message to be played when I dial my cell number and that he id sending that command now...at the same time while I was quiet irritated with the calls that I have been through the entire day he was not at all sensitive and I could hear him laughing while I was talking to him and make him understand the urgency of getting the services disconnected ..it was only after my threat of going to consumer court and once I asked for your and Mr. Rahul khanna's email id that he told me that there was no such command placed and that he is taking the request now ..but again there was no answer to the fact that why was this not done SINCE afternoon when I called first ...and when I asked him to connect the call to the supervisor he told me that there is no supervisor in the evening on the floor ,on the contrary I was informed by another executive MR Ravinder that Mr. Saurabh Mittal who is a supervisor was there on the floor till 1 am ...also he hung up on me saying " as I am not getting any positive response from your side I have to hung up" The only request I had was to speak with supervisor to understand why there was no activity done on my account that was supposed to be .....This is really insensitive to the customer

Abhishek--12.30am---Ref#[protected]he put me on hold till eternity and never returned as I had asked for a supervisor {he was talking in Hindi so might be at the Hindi speaking helpdesk}

Ravinder--12.45--ref#[protected]he is the last guy I had spoken with ....he put me on hold without taking my permission in spite of my asking him not to put me on hold and check the information like your email id he still put me on hold and this happened twice on the call he was quiet adamant while talking and not a good listener at all

Apart form this I was told that I will get a call from the disconnection department as I don't want to continue with the services and for sure am not interested in paying the full month fee charge {my billing starts from 15 of every month}

on 18/12/2007 in the afternoon I got a call from some guy who was talking in very bad English couldn't speak even one sentence correct and told me that my dec15 statement outstanding is 1600approx and when I questioned him why do I have to pay for the full month as I have asked for the services to be disconnected on 16 he said I need to go to Hutch shop for the same and give an application and hung up on me.

This is not all

there are many more previous bad experiences, when I started my services with Vodafone I asked for the 399/-special plan to be activated on my number ,however at there own whims your executives got some wearied plan activated where I was billed for some approx 1.90pm per local call l...on receiving the statement when I disputed I was asked to go to Hutch shop where I was told that things have been rectified and the credit will reflect in my next statement ,however nothing was changed except the plan in the next statement and when I went to hutch shop again, to my surprise they had no record of the previous conversation which was really humiliating and I finally GAVEUP ..

for now for sure I am not going to pay any outstanding on my account as I feel that I have already paid a lot to Vodafone in the above instance which is not yet returned back to me and now I wish you to adjust it on that credit and not to bill me for any full month fee for the month starting dec15---

Also there was a standing instruction on my cell phone and two other cell phones for my brother {cell3 [protected]}and sister in law {cell#[protected]}on an American Express Credit card in the Name of Ms. MINI DIXIT and in spite of her asking to get the standing instructions cancelled and to switch it to a new card and a new SI form to be sent to her billing address there was no action done on the same and you kept on charging her previous card only for the hutch bill payment finally to stop the charges go through she had got her card blocked as stolen

But not this time I really need an answer for the delay that happened and need a compensation for the mental harassment that I have gone through because of your insensitive customer service representatives...

I need proper action to be taken against all these employees, as what all I have mentioned in this mail is still not enough to describe what all your reps do on calls.

and

"Dear Mr Sawhney,

This is in referance to the email i sent on 20/12/2007 with the subject line :-POOR CUSTOMER SERVICE
I must CONGRATULATE your reps for the GUTS that they have ..that even after escalating a case to your level there is still no proper feedback and NO RESOLUTION to my query ....I really am not able to understand either you are just another supervisor on the floor and i have been miscommunicated that you arethe country head and MR Rahul Khanna CSD head ..or your reps have the guts to take a case escalated to your level this lightly .....

I did recvd a few calls from someone..and then finally i got a call from MR. Saurabh Mittal ..where i was not able to talk to him ... i called him back he says right now i am not near my system so i will call u back in 15 min. ,which ofcourse didnt happend for next 48 hrs ,when i called him back the amswer that i get i "Soory Mam' I just forgot to call you back ...i still said fine i continued my converstaion.As i work in late afternoon shifts so that was the time when i was heading towards my office and when i reached my office while talking to him I asked him to call me back the next day between 11am-2.30pm but that next day has not happened till date.Ans while i was talking to him I asked him to send me THREE STANDING INSTURCTION FORMS as well so that I can get the bills paid thru the new credit card and I was confiremed YES .but I have recvd just one form in the mail today .

MR.Sawhney trust me there is serious step that needs to be taken to ensure that your customers are not moving to the competition and the attitude your REPS HOLD IS GET LOST I DONT CARE ..its comes accross the EXACT way...

It was not just Mr Saruabh in the meanwhile i called up the help line again and had a BAD experience again

I spoke with MR bhupinder referance #[protected] and asked for three standing instuction forms to be sent as well as to chekc if there was a previous request for the same ..as i go a call from vodafone for my bill not paid ..he did confirmed taht there was a request in oct and three was were sent thru courier which i havent recvd till date, when i asked him to confirm the delivery status for the same i was asked to call bak after 48 hrs to check on the same ..i dont understand why do i have to followuop for everything that YOUR PEOPLE GOOFUP ..he also confrimed this to me with the smae ref# that i will nbe recvng 3 SI forms which has not yet happened and i did asked him to call me back instead with the courier delivery details and i was yold that he cant followup on this is another department is involved ..

DO YOU ACTUALLY WANT ME TO KNOCK THE DOORS OF CONSUMER COURT i can do that dont take is lightly as i have all these mails with me with this deatiled message i am sending and I CAN SUE VODAFONE for MENTAL HARRASSEMENT and POOR CUSTOMER SERVICE FOR SURE .....

I want just two things to happen

1---3 STANDING INSTURCTION FORMS TO BE SENT
and

2----Settle my bill that was overcharged to me when i got the services activated

This probably is the last mail that i am sending .If i may ask for your intervention in the entire case and help a customer to get his simple query resolved ..."

And till date i have not recvd any revert from .

And today again I got an SMS from VODAFONE that they have again tried billing my crdt card which has got declined I am not able to understand what can make these people understand that they have to cancel the Standidng Insturction from Amex.

I really need your assistance in getting this sorted out .

PLEASE HELP ....

THANKS & REGADS
MINI GHOSE
CTC_---[protected]/[protected]

Email---dixit.[protected]@gmail.com

[protected] Please tell me this number details.

i am going to file the case throw CONSUMER COURT.
I am collecting consumer court details very soon sure i will file case..My ambition is voda phone will get punishment.
My father is collecting all details,he knows very well avout filing case.

Worst service of Vodafone.

Due to there mistake (wrong CUG plan update in there record) My cell phone bill raised to more than 3500/- within 20 days .

I am customer of Vodafone with mobile no. [protected], on 27.1.08 they have activated a caller tune on my mobile without my consent and knowledge moreover they have even deducted charges applicable thereafter,
I called them after 2 minutes of activating this service they are refusing to even register my complaint, and refund my amount Further they have now estopped from attending my calls which I am making to their customer care.

Dear Sir

My self purchased 2 SIm card from vodafone (old name Hutch) on post paid basis.I was receiving the bills on time.But i discontinued both the lines and paid all out stanting thru credit card in the month of october. i have the credit card statement in that they debited me INR 2344.00. After that I informed to custmer care service of Vodafone with proper currespondance. But Till today,every month they are sending me the bills for those lines which i was discontinued from Month of November. After getting so many call from Vodafone Agencies till today they are not updating their system. Now i received one letter from Advocate for legal action against non receipt of payment.
for the month of Nov-07 to Jan-08.

Please advice me the suggestion to avoiding any legal formalities.

Regards
Kedar

I am staying in Delhi and using a Vodafone postpaid connection. I reached Jammu on 24 Jan 08 and my phone stopped working. After more than 15 calls to Vodafone customer care and emails no one was willing/able to define the problem. Every one gave different versions of problem and solutions which were not practical. Some interesting versions/solutions are as below:

a) One of the executive old me that may be my SIM is defective and it needs to be changed. When i asked how to do that, i was told that Vodafone will/can send the SIM to my billing address, then i can come to Delhi to collect the SIM and go back to Jammu and try if it works.
b) Another one told me that my National Roaming is not activated. When i asked him that i have reached Jammu how can i do that, he told me that i can ask some one in Delhi to deposit the money and then SMS some code from my phone to 111. I asked him that even if i ask some to deposit the money how can i SMS if my phone is not working. He had no answers. He told me to wait and Voda fone will call back and tell what to do. But i received no call.
c) After this almost more than 5 executives and 3 supervisers told me that there is no problem with my national roaming but there seems to be some other problem and they will call me back with definition of problem and solution but i received no calls.
d) All the executives gave me different time periods by which my problem will be found/solved and this time period ranged from 2 hrs. to 72 hrs. When i tried to explain them that since i am on roaming that means i am out of my region and i will not be there for life so i need your help urgently, again i got the same promise that they will call me again with in 10 mins. but there was no call.
Ultimately i gave up and didnot make any attempt to contact Vodafone on 26th and 27th Jan.
e) Then i received first call from Vodafone only on 28 Jan 08 and the person on other side told me that he was from some Networking department and the problem is that my National Roaming is not activated. I told him that the customer care executives have repeatedly told me that my National Roaming is activated he replied that this is not his domain and he cannot help me.

I am really disappointed by the response i got from Vodafone. There was no effort to solve my problem. When i bought the SIM no body told me that there is something called as National Roaming. And nobody will deny that the sales force never provides full information when they are selling the new connection. Their only concern is to complete the sale and increase their numers.

dear sir i am using vodafone serv for the past 1 year
recently they are advertising that
all local colls will be charged rs1/
you can clearly see a man standing near public phone
it means that all call charges are rs1/ per phone
but while asking on help line they say that this offer is not valid to life time costumers this is not correct i hearby request you to kind look into it and give your comment in this regard

thanking you
yoursfaithfully
shyam
[protected]

Its been more than one month from sending the VL to the number.But no setting for Vodafone live came to my no.Whenever a talk to CSE they keep on saying i will send it in a few minutes.
Even the service registration no. for my query has out dated by month.

Hi
My mobile number is [protected].I have called so many times for the issue of bill.There has been extra amount added.I want details.But whenever I call them.Analyst says that the systems are on technical updation .And when I say them I want to talk to supervisor they say they will give me a call back.But I never get a call back I have called up the help desk for past 4 days .But the same resolution.If we have to ask about some plans they give every detail ar when we ask how to make payments.they have every resolution but when we ask about details there systems are on technical updates