Vodafone India Complaints & Reviews

Unable to reach a Customer Care exicutive to Remove my CRBT (Welcome tune) from my connection.

sir
vodofone sales man contacted through my cell and told free gift will be given after taking post paid connection of vodofone but they have not even turned down after giving post paid connection even after giving complaint many times(complaint no[protected]

I have contacted personelly to vodofone stores (jalahalli cross,bangalore) they told I have to get this gift from the agency where I have taken connection and they cannot do any thing.
agency address they given after entering phone no in computer is E4E bussiness solutions india pvt ltd
no 109, koramangala industrial layout, 4 th cross, 5th block ,koramangala ,bangalore-95.
Iam frustrated with this kind of cheating.pl help me
my phone no is [protected]

Res sir,

i am using following prepaid prouduct of vodafone-:

1. [protected] - six month validity
2. [protected] - one year validity
3. [protected] - six year validity
4. [protected] - six year validity


but ia am facing FNF (friends & family) number to register.

the customer care told me to register in the midnight due to server busy. i wasted lots of midnight? no use. I tried 222,140 etc. no use.

so please help me to register as FOLLOWS-:

1. FOR [protected] THE FNF NUMBER WILL BE
[protected],[protected],[protected]

2.FOR [protected] THE FNF NUMBER WILL BE
[protected],[protected],[protected]

3.FOR [protected] THE FNF NUMBER WILL BE
[protected],[protected],[protected]

4.FOR [protected] THE FNF NUMBER WILL BE
[protected],[protected],[protected]


THANKS

WITH LOVE
MARIAPPAN.
[protected]@yahoo.com

Unsolicited messages from[protected] RediffBol. The message is about my girl friend saying that some bad impression on her.

Plese let me know the how to find that person name and his address.

Regards,
Jayakumar Narayanan

To,
The Maneging Directer,
Vodafone Company,

My Name is Mr.Parimal Chhotubhai Desai, My Cell.no is [protected] prepaid. I am your regular customer of sinces 5 to 10 years.

First of all I Was Complain about dedected in amount in my account of cell.no = [protected] of wrong collurturne activating services automatically.I have not send them any message. I have all records in my log and when I tried to talk to Custamer care.So Please you will be credited in my account of wrong collurturne activating services.As Early As Possible.

Your cusemer care staff has been not supported us.

First of all I have Complain Customer Care Staff of Mr.Hiren Mistry. Was talk with me a problem of wrong collurtune of PUK NO.info in my cell dail number, dt = 24/12/2007, time 10.30p.m . But I was not dail of PUK.NO.info. & I dont no about PUK NO.info & I dont no mining of PUK NO.info. So How can deducted money in my account.Mr.Hiren Mistry is told me this type of call to your company PUKNO.info was not intimation in vodafone company.But he was told me credited of wrong collurturne in my account of cell.no - [protected]. Mr Hiren Mistry was solve this problem & send sms in my cellphone number- [protected].

This problem was not solve from Mr.Hiren Mistry So I Was Another Call to your Custemer Care to Mr.Brijesh Dave . He Was Told Me above problem. But there was not solve my problem & I told him there I wanted to talk with your superier for compalining above problem. But he was not given me contcted to his superier & held cell phone 5 to 10 minites waiting of my call & thenr cut it my call.this type of behaviar was vodafone custemer care staff.

Then I Was Talk to Another Custemer care staff of Mr.Irfan Marfatiya ( He was lie to tell his name because I was waiting for known his name after 5 minites ). Was not solve my problem of wrong collurture deducted in my account of cell.no - [protected]. Then I was told him for complaining of misbahavier to your superier & I told him to conected your superier .But he was also waiting 5 to 10 minites of hold my call & then he was cut it my call. And I told him that When your Address of Vodafone was service. But he was not given me address of service in Vodafone Company.

Then I was Talk toAanother vodafone custemer care staff of Mr.Ramesh Mehta Was talk to me. H e Was not solve my problem. of wrong collurture deducted in my account of cell.no - [protected]. But he was conected to his superier after 5 minites to Mr.Zamir Kadari.( Ahmedabad ).Mr.Zamir Kadari was many apologize for wrong collurture & misbehavier & mentlyheresment with me. He Was also given me full co-opration of wrong collerturneamount deducted in my account & he was told me that withen a one or two day`s credited wrong collerturne amount. He Was also given me a Complain .no[protected]. He Was also given me Email.no of your company.

I Was Complaining about your Customer Care Staff of Mr. Brijesh Dave & Mr.Irfan Marfatiya of misbehavier & mentalyheresment with me about 30 to 40 minites. This complain was time of 10.30 p.m to 11.30 p.m of my valuable time for one hour. So I am a Business man So Please solve this problem & to told me about action of your customer care staff & reply me as early as possible to my Email no - [protected]@yahoo.com.

If you are not solve my Problems then after i m disconnect my Vodaphone number and others my contact also...

So I just want to say to vodafone either return my deducted amount or I have to go to consumer court.

Thanking You,

Your`s Faithfully,

From,
Mr.Parimal Desai,
Surat.
Cell.Phone.No = [protected].
PH.NO = ( O ) =[protected]
PH.NO = ( R ) =[protected]

ON 16 DEC. 2008, I GOT AN SMS FROM THE COMPANY---
"Rs. 25 FREE...
TALKTIME KI BAARISH ! VODAFONE RC126 PAR 23% EXTRA TALKTIME SIRF AAPKE LIYE.RC126 KE RECHARGE PAR Rs.134.14 TALKTIME(EXTRA Rs.25 IN 24 HRS)LIMITED PERIOD OFFER!"
ON THE SAME DAY, I RECARGED MY MOBILE WITH RC126.....AROUND 109 Rs WERE ADDED IN MY MOB....N I WAITED FOR 24 HRS. TO GET 25Rs. BONUS ACCORDING TO THE MSG....BUT DID NT GET...I CALLED UP CUSTOMER CARE ...N THEY AKED ME TO WAIT FOR 48 HRS..... AND, IT WAS OF NO AVAIL..
ON 18-12-07, I REGISTERED A COMPLAINT(NO.[protected].ON 19-12-07, I GOT AN SMS FROM VODAFONE THAT "WE HAVE RECHECKED YOUR ACCOUNT AND HAVE FOUND NO ERRORS AS PER OUR RECORDS FOR YOUR VODAFONE MOBILE NUMBER-[protected]."
IT REVEALS THE WORKING DISABILITY OF THE COMPANY.

dear sir,
you have been activated caller tune to my mobile([protected]) without my permission and deducting 30rs/month.
also changed callertune & charged Rs15.So i request you to deactivate my callertune immediately and refund my deducted amount.also i do not want to receive any computerised unnecessary calls that you are doing everyday.
Thanking you,
Jayaprakash

To,

The Telecom Regulatory Authority Of India
Mahanagar Doorsanchar Bhawan,
(Next to Zakir Hussain College),
Jawaharlal Nehru Marg,
(Old Minto Road),
New Delhi: 110 002

Subject: Complaint against Vodafone Hutchison Delhi

Respected Sir/Madam,

I (Mrs. Amul Sharma, mobile number[protected] am a corporate customer of Hutch. I have not been receiving bills for the last 1 year and 3 months. I have contacted Hutch many times but with no success. What I feel is that their (Hutch) department has been mislead by the courier agency. However, there is no one who can help me. Customer Service Advisors are not even bothered to apologies me or offer me compensation for all the inconvenience provided. I've the right to view the usage for which I'm payment but no one is bothered to provide me bills.

When I spoke to the customer service (111) and the courier department, the information provided was contradicting. I had to ask N Number of times to at least appreciate my patience with this regards. Every time I contact Hutch a complaint is forwarded. I do not know where but the thing are forwarded. How can a Network Service Provider hold my information for such a long without my permission?

I need help if some one in authority is reading it is welcome or I am now considering help myself on my on!! I have to search for your address, as it was not provided to me by the customer service even when I requested for it on 6 April 2007 but was not given. If you have proper complaint procedure, let me know.

Vodafone keep on calling you to make the payment and then set IVR on your phone but will never think of resolving customer's issues.

Such a ridiculous customer service. All are hopeless.

Mrs. Amul Sharma

I have my vodafone connection [protected] since june 2007.
on the 18th of december 2007 my connection was made out of service without any notice or information .
i told all that to customer care but i was shocked to be informed that the same connection was issued in the favour of any other person.
It's really shocking that after I completed all the neccessary formalities, Why I was cheated ? During the six months of my connection my identity and adresses was confirmed more than ten times but I was not informed. Now due to your mistake I am suffering much.
Why should not I make it as a case in consumer court against vodafone.
I hope that my connection will be re activated soon as the defaulter for all that mistake is your authority.
if I don,t get any satisfactroy response against my complaint, I will lead the whole case to the consumer court.
Plese mention the authority against whome we can claim for such type of mischievious act.

Thanks

Mayur Dhwaj Joshi
Sajjangarh, Banswara (RAjasthan)
Another Contact no.[protected]

Dear Sir/Madam

I want the process to disconnect my vodafone connection because, we just shifted to other state.

So, please consider my problem as early as possible

My self Arun Sharma, i had brought up two connection ([protected] & [protected]) from Hutch Now called Vodafone Mobile services, under a corporate plan for HT Media Limited Delhi. the Plans speaks as Monthly rental as Rs 298/- where in the following services are free, 200 CUG Minutes, 500 Local Minutes withing the same network, 200 SMS free & a special promo waiver of Rs 49 in monthly bills. all Local call cahrged @Rs 0.50/- & std calls @ Rs 1/-.

ever since the phone is in use the 500 Local Minutes withing the same network has never been considered in the monthly billing. for this i was interacting with their branch office at CP as well as through e mails with cc to corporate care. but no attention has been made to my complaints. Earlier i was more of time travelling across the country therefor more of the followup was done on e mails. but now for the last 3-4 months i am very particular for the same but even then i am not getting any attention to the excessive payments made earlier, The relation ship Manager Ms Cathrine & Mr Nitin sharma are already in this loop.
Over and above now my services are interrupted for outgoing calls, thereby making me harrase to make the payments, that too when my credit limit had not reached.
May i have your attention & immediate action to the said grievieances.

My Vodafone No. [protected]
Name - Somnath Gupta
Billing Address- S-35/B-489 GOLA KUAN TEHKAND
OKHLA PHASE - I
NEW DELHI - 110020

ID PROOF - DRIVING LICENSE ALREADY SUBMIT

Sir,
In hotline calls are not going i have requested to cancel my itemised biling but it has not been deactivated and i have been charged please i request you to deactivate soon.And i dont know why every time it goes to roaming and again it charges to me.My phone no is [protected].
Thanking you,
Soni Shah.

I had made calls to 111 (on October 29 2007) regarding a problem.Still my problem has not been resolved. The executives and the CEO in the 111 desk did not respond properly to my queries due to their improper information I lost my account balance of about Rs 10.15 and a recharge pack worth Rs 19. Since they did not replied properly I enquired with the retailer to whom I recharged with. She asked me to speak to 347. I made the call on 3 15 PM 0n 30, 31 October 2007 (both days same time) the executive’s name was Nithiya. Though she forwarded my complaint she was trying to convince me as much as she can. She did not believe about the calls I made to 111. I clearly explained the mistakes they made while speaking to me for the each attachments of this letter. I am expecting a proper response from you to rectify my problem. The repay of the amount I lost is not alone the problem. Since they wasted my time, my account balance and my money by giving improper information I expect a pay back of more than a repay of my money back.


A NOTE ABOUT MY PROBLEM

I had recharged for Rs 19 on October 29 about 8PM for surfing the internet via my PC. I called 111 to gain technical assistance. P.Shiva kumar (a trainee) had attended my call. He asked me to SMS ->WWW to 52586 and SMS ->VL to 52586. To receive settings for mobile internet so that I can surf the internet by connecting my mobile to my PC and surf the internet. I did as he said. I received an SMS from GPRSsettings saying that I will receive the Vodafone live settings soon. I waited about one hour and I got an SMS from GPRSsettings saying that the Vodafone live settings have been sent to me. But I not received the settings so I called again to 111. Then I told my problem to them .An executive named Yuvaraj attended my Call he gave me the following technical details for connecting to the internet.
ACCESS POINT: portalnmms
IP ADDRESS: 10.10.1.100
PROXY NUMBER: 0000
DNS ADDRESS: 0.0.0.0
It was about 11:30 PM I got this information and proceeded to connect to the internet. After one hour after switching off and on the mobile for several hours by using the information given finally it was connected by using the information given by him. It showed that the system has been connected at 115.2 kbps the network status showed a steady increase in the amount of data sent but the incoming data was very low. So I cannot able to open any page in the internet. Since it was late night then I slept. The next day morning I tried few times and then I suspected there may be some problem in My PC. So I took my mobile with data cable to my brother’s home and tried there and with in few minutes the mobile connected with the internet @115.2kbps but the same problem persists. So I again called 111 for technical assistance at that time they told me to SMS -> WWW to 56789. I did as they said. I lost account balance of about Rs10.15 but still I did not receive the settings. I received an SMS from GPRSsettings saying that I will receive the settings soon. I waited about one hour and I received an SMS from GPRSsettings saying that the settings have been sent to me. But still I did not receive the settings. Then I again called to 111.An Customer Care executive attended the call and instructed me to send SMS -> <ANY WEB ADDRESS> to 52586. She disconnected my line without hearing my problem of loss in account balance. I did as they said. I received an SMS from GPRSsettings asking me to type VL send to 52586.Since my number has been barred from calling 111 so I reached the nearest Vodafone retailer and said my problem they asker me to speak to 347 (they did not permitted me to record that call since they had that dealership SIM in an wrong ID proof (Durai Saami nadar malihzi , othakkal mandapam Coimbatore[protected]. I spoke to them and found that all the information given to me till that time was wrong (except SMS -> WWW to 56789).Which should have been charged Rs 3 per SMS. They told me that I used a wrong settings to access the internet so I cannot able to view any pages. Since I argued that I did every thing as per the instructions given by their executives. They asked me to speak to their chief. I said my complaint to him then he asked me to wait then the line was disconnected without any proper response. Then I called 111 using the procedure explained in “111_barred_111_No TL.amr”. I spoke with Gokul ( as mentioned in Attachments file _”with gokul.amr”). I did as he said. I received a message saying that it was an invalid service code. Then about 3:15PM I reached the retailer where I recharged with Rs 19(it is not the place nearest to my home). They asked me to call and speak to 347.I am executive named Nithya attended the call I asked her to connect to their CEO she said she cannot do that instead she can help me. I placed my query to her then at last after about 20 min she agreed that she forwarded my complaint and then they will refund my balance and my 19Rs pack with in 24 hours she also said that their technical team will call back to me with in 24 hours. I waited patiently but nothing happened. Then the next day I again called to 347 in the same shop same time the same executive attended the call. She told to wait for 3 more days. And she scolded the retailer for allowing me to speak to the 347 via their special dealership SIM. The next day morning I called 111 (via method explained in Attachments file _ “111_barred_111_No TL.amr”) then I got the technical info about the settings mentioned below).
IP ADDRESS: automatic
PRIMARY SERVER NUMBER: 0000
IP ADDRESS: 0 10.010.001.100
PORT: 9201
Then I asked to connect the line to their TL since he did not respond properly and disconnected the line I again called 111 via same method and also found an improper response from them (explained in Attachments file _” 111_barred_111_No TL.amr “). Then about 1 week later I got a call from Vodafone (from [protected]). He said that he is an employee of Vodafone then gave me little information mentioned below.
To set home page as “www” then give no parameters for other settings.
He also said that he forwarded my complaint to their higher officials and my money will be refunded soon. To clear more doubts on GPRS he asked me to call 111 and ask to connect to him.but I did not get my account balance back.

i am ready to send you my proof but pleast tell me how can i send to you

Hi,

my name is Athipathi Prakash, I own one Vodafone post paid connection; I have gone to the BTM First stage Vodafone Shop. And registered my compliant that I stats in BTM FIRST STAGE & my net work is not good and I am not getting the calls properly.

My office is located in JPnagar.even for the past one weak I did not receive any single call when I am in JPnagar. But once I get out of JPnagar I will get all the missed call messages. Per day I am receiving 30 – 26 missed calls. I have registered the compliant for 4 times.3 times by using 111 and once I directly went to Vodafone shop in BTM 2nd stage and registered the compliant, but just few mints back I called to 111 and asked wat is the compliant that is registered in my account he replies me there is no complaints registered in ur number sir u please say me now I will reg a new compliant for u.

This is the way how they respond to the customers. I really felt bad because of this. And due to this I have missed many of my customers and for the one week I can’t able to generate revenue for my company. Vodafone post paid connection really has a very bad customer service. They have honey in the speech while selling the connections .and sends the TNT in Bills.

Hi,

My name is praveen kumar , i own two vodafone post paid connection , one of my vodafone numbers had a huge bill (not how much i usually talk for), hence i suspected wrong billing, So i requested the customer care to send me an itemized bill or the same, Which obviously they never did, and in turn i did not pay the bill amount , now after almost three months i get a call from an unknown number , and i am told that the bill was sent ? i dont know to which address, and i am asked to make the payment.

I informed the customer care representative about the situation. At the end he "THREATENED" me of coming to my residence and collecting the bill.

This is a totally unprofessional behavior to a customer who has held a vodafone phone now for 3 years.

i purchase my vodafone cell on 1 dec.2007. on the date 3rd they have deduct my 50 rs balance in my account.i have want to complant but the vodafone care are not solve my problam and not writte my complant. but on date 11 dec they again deduct my balance automaticlly.than i have written a complant they said me :its ur caller tune change due.but i m not any msg to company in behalf of change my caller tune.
so please take a action.

Dear sir/madam,
On 16/12/2007(Sunday), I have a problem in getting your signal.
There has been no signal in my mobile from morning 11.00 hrs until now. I had switched off my mobile and removed the Sim card from it and then I inserted back into it. But even after restarting my mobile continuously after repeating this, I am unable to get signal. Due to lack of signal I am unable even to contact the customer care officials. Kindly register my complaint and do the needful.

Mobile No.:[protected]

Thanking you.

I am one of the oldest customers when BPL cellular was incorporated in kerala one of the few first customer.

I have been making numerous complaints regarding my billing for the last couple of months. Each time there will be extra charged amount then when I make numerous calls to customer care service they will waive the extra charged amount. It starts from the month of JULY till this billing month. Every month I have to scrutinize the billing statement then make calls to customer care. This has been my worst experience from a reputed cellular company. This month too i have even been over charged.
All these months i had calls to Customer Care Service send emails to nodal officer no response each time they will waive the over charged amount. I have even been charged Rs 100/ late fee for the month of November but I paid the amount before due date on 19 th November

Today 14/12/2007 i had a bitter experience regarding Mr. Girish of appellate authority he talked very rudely as he was in no way listening my grievances. Authorities should have the decency to listen to the grievances of a customer because “customers make company"

This is cheating the customer of his money.
Regards
sivaprasad
[protected]