Vodafone India Complaints & Reviews

Dear Sir


i am having Vodafone Prepaid Number but now i want to convert this prepaid number to post paid number but they are not doing this.

i also tried to call them but they are not even ready to listen this and also contacted at the several Vodafone Stores and they are also not behaving in proper way.

please help me.

look forward to hear from you soon.


best Regards

Ashish Anand

Pleaes Send My puk no. as on my e-mail id - [protected]@rediffmail.com.
yours thankfuly

sir,
my mobile no.[protected]
i activted my call waiting service before 3 months
it automatically de activated
there after it is not activated in my mibile
i say this in many times in custumer care from mobile
they give in valied response
in any mobile phone my call waiting service is nit active
please clear this problem on my sim

Hi myself is Vishnubhai Brahmbhatt,
I had submitted my check to vadafone for payment,but due to date issue ,check get back(rejected) so we paid cash instead of check.

Now i want my check back(Rejected one) from vodafone ,i had go to customer center at Sardar Stadium center,Ahmedabad,India twice and i approach Ms. Dhanya and Ms. Rupal twice and still had not received my check yet.
Please help us...

My Mobile No:[protected]

Thanks,
Mrunal Brahmbhatt.

Hi,

This is Mahendra Kumar Shukla from HCL Technologies Ltd.-Noida, has been taken corporate connection on 17th Dec,07 number is ([protected]) from your sales agent (DSC Noida) Mr. A.K. Varma his mobile number is ([protected]). I have paid 250 Rs. Cash for this connection. I asked Mr. Varma for providing me the 250 Rs. receipts. He didn’t provide me any received of this amount. Any how he couldn’t provide me any receipt. After that he assured me your number will be started from 18-dec-07. Why are you asking for the receipt, I have paid your amount online?
As per his assurance, my number had been working successfully during 18-dec-07 to 31-dec-07, finally I was satisfied but my service holed on 01-jan-07 due to cheque bounce. I conformed this from Vodaphone customer care. They replied, your services have been hold due to cheque bounce,. I was shocked and worried as I have distributed my number to my friends and my family. Finally I decided to call Mr A.K. Verma. I called to Mr Varma for discussing this issue. He replied, I have paid your amount through cheque. Again I shocked because I did not give any cheque to Mr. Varma. I only gave the cash amount of 250 Rs to Mr. Varma. According to Mr. A.K. Varma (sales agent) he put the cheque of another person in Vodaphone office which was favoring my number ([protected]) due to not accepting the cash payment from the Vodaphone office. The cheque was issued from ING Vasiya Bank cheque no is (265856). Mr Varma gave me too many contacts (Mr. Ateek Kaushik -[protected], Mr. Ranjeet -[protected] and Miss. Usha – [protected]) for discussing this issue. I talk to everybody but finally got no update. Everybody was trying to make me fool.
Now this time, I was very frustrated and bothered. Such persons like Mr A.K Verma - [protected], Mr. Ateek Kaushik -[protected], Mr. Ranjeet -[protected] and Miss. Usha – [protected] are misguiding your customers I have no personal hatred towards these guys but being a reputed company these guys are not sending good message to your customers.
Requesting you to please resolve my problem as my family is also suffering this issue. Please take a stern action against these guys (above mentioned) who are creating a bed image of a reputed company (Vodaphone)

Many Thanks.

Yours Cordial,

Mahendra Kumar Shukla
HCL Technologies Ltd.
mahendra.[protected]@yahoo.com
[protected], [protected]

am postpaid customer of Vodafone having mobile number +91 [protected]. I have taken this connection by my residing address 11-Vishnulok Colony-Lucknow.
On 1st I have made a complain regarding opening of ISD Facility at my cell phone after that they instruct me to visit Vodafone Store and deposit the security amount and your ISD will be activated within 10 min to max 24 Hours.
I have deposited the amount at Vodaphone -East end Mall, Vibhuti Khand Gomti Nagar -Lucknow Store on 2nd Jan 2008 at 1:00 pm vide receipt number 1508926 and Service Request Number 1532417. They have promised that your ISD will be activated witnin next 1 hour and max it will take 24 hours. In spite of Several reminder at their customer care nothing has been done till now.
In spite of Several Calls done at [protected] every time they suggest that its under process and will be activated very soon. You switch off your mobile and switch on, okay sms act isd 111 etc etc

Yesterday when I call Nodal Officer of Vadaphone Lucknow at [protected] she also not responded. She said do the complain at [protected] we cant help you. I have called her two or three times regarding the same and each and evrytime she said okay sms me ur number will try to do something.
After 10 Min's i received a call from another lady from [protected] saying that please don't call at nodal office number again and visit vadaphone store for activation and she is also looking into the matter.

At 8:30 after i was free from Office reached at vadaphone store at Gomti Nagar no support has been given to me there also. Now they says it might take 78 hours or more. We cant help you while taking the security deposit everyone has assured that will be activated within very soon.
When I have told them do the needful otherwise i will complain to TRAI and Consumer Forum Vodaphone store representative says that "Jo Aaye Kar Lijiye-Kuch Nahi hota Hai aur Ab Aap Aapki ISD bhi jaroor khul Jayegi-Ab Aap TRAI se hi ISD Khulwa Lijiyega"
Go and do whatever you want to do and also request to open ISD with TRAI only).

I have call several times from 6 pm to 9 pm at [protected] and[protected] but no body pick up the phone. At 8:48 pm i have send an sms at both the numbers "If my ISD is not activated within next hour we wil complain to TRAI and will file a case in consumer forum also. No support received from ur waves store as well as you"
At 10:00 pm I received a call from Miss Rekha regarding the same that they will try to activate it before 10:00 am today but nothing has been done till now.

Kindly take strict action so that in future they should not these type of thing and behaviour to other persons.
Mobile Number +91 [protected]
Owner Name : Azeem uddin Khan


Waiting for your reply eagerly

Saud Anwar
C/o Azeem Khan

DEAR SIR,

WE ARE AUTHORISED DEALER OF TVS MOTOR COMPANY IN MALAPURAM , KERALA. WE HAVE 9 CONNECTION IN VODAFONE . IN OUR ONE NUMBER-"[protected]" WITH OUT OUR PERMISSION THE SCHEME VF2VF 10 PS SCHEME ACTIVATED , AND WE COMPLIANT VARIOUS TIME IN CUSTOMER CARE FOR CANCELATION OF THE SAME. BUT NOT RESPOSE FROM THE END , AND VODAFONE COMPANY RAISED A BILL ie 22.11.2007 THERE IS DEBITED A RS. 49/ AND WE TOLD THEM TO WAIVE THIS AMOUNT ( THROUGH VODAFONE STORE PERINTALMANNA BY WRITTEN" ) BUT THIS MATTER NOT FORWARDED TO VODAFONE CUSTOMER CARE AND WE TOLD THE CUSTOMER CARE FOR WAIVER ( 15.12.2007) BUT NO REPLY FROM AUTHORITIES. AND AGAIN RAISED A BILL 22.12.2007 AND DEBITED RS . 49/ . SO WE REQUEST TO TO TAKE THIS MATTER VERY SERIOUSLY AND GIVE THE WAIVER TO US FOR SETTLEMENT THE BILL.


REGARDS

PRASAD
CLASSIC MOTORS
ANGADIPURAM
PERINATLMANNA
KERALA

I am a postpaid user in Mumbai. When I had been out of town, I could not find any Vodafone network there despite it being a fairly big town in Orissa (Bhadrak). All other major operators had their network there. However, when I tried connecting to one of the other networks, I kept getting a "No access" error. Customer care told me that they do not have a "tie-up" with other carriers in that area. Before leaving Mumbai, I had called up customer care to ensure that roaming services are available in Orissa and at no time did the rep hint on this "no tie-up" stuff.

More recently, a friend went abroad and got International Roaming activated (after paying a security deposit of Rs. 3000). However, on landing in Thailand, he found that he was in the same "no-access" situation. Repeated calls to customer care haven't solved anything. What is more irritating is that mails to corporate.[protected]@vodafone.com aren't answered. No one would expect such high-handedness from a respected company.

Now I wish Vodafone had never taken over Hutch. It has actually degraded the once wonderful service.

Dear Sirs,
we would like to inform you that vodafone Essar is not paying our renumerations for the work/job already completed.
we have provided office space in Kanpur city to vodafone essar ltd. The person involved in this deal was Arun Kumar (Up east commercial head) and he assured to make our payments as soon as the work will be completed.
We regret to inform u that the deal was closed in July 2007 and till now we have not received any payment from the company. Arun kumar always assures for clearing my dues.
Now Arun Kumar has promoted to Mumbai as commercial head for the company for India([protected])and now he is not even picking my phone
The officer joined in place of arun kumar at Lucknow office - Saurabh Sharma (up east commercial head) ask us for the written proof for the job awarded for doing this work.
We like u to ask saurabh sharma ([protected]) that if a person at such a high position( commercial head -India ) has commited us for making the payments in his mail, than there is no proof required.
For ur convinience our brokerage bill & mail of arun kumar is enclosed at the foot of this letter.We can provide u the complete correspondence between us & company. we would like u to inform arun kumar to clear our payments else we will have the last option to move to consumer courts for justice.
We will anticipate ur early action in the above matter at the earliest.
Regards,
vinay kumar dixit([protected])
Subject: RE: brokerage payment
Date: Mon, 12 Feb 2007 19:20:33 +0530
From: Arun.[protected]@hutch.in Add to Address Book

To: [protected]@yahoo.co.in

You will surely get some payments for whatever lil work you have done as the deal was closed directly between me & Amit.
We do not want any charities or obligations.
But pls mind the language o[censored]r mail as same is unacceptable and I wud not revrt to any further similar mails of yours.

Thks.. Arun

________________________________________

Dear Sir,

My Name is Dinesh Singh, I am serving in Indian Armed Forces and presently deployed in Northern Sector of India in Counter Insurgency and Counter Terrorism Area of J & K and my family is residing in Delhi Cantt. Though, we the army men don’t have enough time for all this, but I am writing you, when I and my family suffered a lots of harassment by one of your employee named My Chandresh, working in Vodafone Shop, Connaught place, New Delhi. I would like to write from the beginning to understand my problem.

I was continuously using your Pre Paid Mobile connection (Hutch now Vodafone) No [protected] for the last 6 to 7 years. In Aug 2007, my wife lost her mobile alongwith the above SIM. She lodged an FIR in Police Station, Sadar Bazar, Delhi Cantt and obtained a copy of the same. Thereafter, on 26 Oct 2007, I came one week leave, which we army men hardly get, and went to Vodafone Shop at Connaught Place (CP), New Delhi to apply for another Vodafone SIM and to retain same No i.e. [protected]. There, Mr Chandresh, one of employee of Vodafone in CP Vodafone shop attended me. Mr Chandresh ask me to submit a copy of FIR, ID Card, residence proof and two passport size copy with Rs 250/-. I surprise, because Vodafone customer care told me that to apply for new SIM, just handover these above documents and Rs 100/- to obtain the same No. When I told Mr Chandresh above this he told me to retain above pre-paid No, I have to take Post Paid connection first which can be converted to pre paid after one or two months (if not satisfy with Post Paid). By the way I agree and handedover the following documents to Mr Chandresh :-
(a) Photocopy of FIR for loss of Mob having Vodafone SIM having No [protected].
(b) Photocopy of Driving Licence.
(c) Photocopy of PAN Card.
A sum of Rs 250/- in Cash.
Two Passport size photographs.

I handedover all these things on 26 Oct 07 and Mr Chandresh handover me a SIM in an envelop and said that the SIM will be activated within 24 hours. When I said that you have not gave me any receipt of the above documents and money. He gave me a blank form of Vodafone connection form just write Post Paid plan of Rs 175/- and Signed beneath. I surprised but take it because I have to do go back on the same day by night train. I repeatedly tell him that be ensure it work within given timeframe because I am going back to my duty station in J&K and it would not be possible for my wife to come here leaving my small children at home alone. He assure me and I left.

But the same thing happen which I was afraiding of. The SIM did not activated even after laps of four weeks. Whenever I need to talk to my wife I have to call on my neighbour’s cell time and again. One day my neighbour’s wife said something bad to my wife regarding use of their cell, she feel very shameful and took another SIM of IDEA and started using it. Its really very shameful for me and for Vodafone.

But this was not the end, suddenly I was given a task of Delhi from my office. I came here in Delhi and after completing my official work, I went to Vodafone Shop on 08 Dec 07 in CP, New Delhi. Mr Chandresh was not there, I tell my story to another employee, she checked from computer and tell me that they did not receive any documents. When I show them that piece of paper which Mr Chandresh gave me, they said that he might have not deposited my documents and suggested me to wait for Mr Chandresh because they said that anybody else cannot solve my problem since they are not aware of my documents. After waiting from 1200 hours to 1430 hours in Vodafone Shop, CP, Mr Chandresh arrived. I tell him everything, he first check from computer and then said to submit all the documents once gain. But I said that since, my wife started using another No and informed everybody of the same, now I didn’t required your SIM anymore. Hence, I handover that piece of paper and SIM to him and since he has not produced my documents even after one months, I ask him to return Rs 250/- which I gave him initially. But he first try to make me agree to take another SIM, then in the last said that he don’t have the money to return and requested to give all the documents once again. Since, he left no other option for me, I once again gave him following documents on 08 Dec 07 :-

(a) Photocopy of Driving Licence.
(b) Photocopy of PAN Card.
(c) Two Passport size photographs.

This time he filled a form and signed there and gave me duplicate copy of that form alongwith two SIM. He said first insert one sim which after activation within 4 fours automatically damaged after four days, then insert other sim. And this time he assure me of timely action and I take his mob No too. I gave that document and SIMs to my wife and went to my duty station i.e. J&K. Initially SIM activated, but in every half and hour a SMS recd that outgoing calls restricted and submit documents immediately to retain the Number. Means to say “same thing happen again”. I called Mr Chandresh over his mob and ask for all these. He first attended my phone and tell me to call next day, when I call next day he checked from system and tell me to come to Vodafone Shop once again and to submit all the documents once again. My GOD. I am serving here for the national security at the border and this man is trying me to serve for him time and again. WHAT A VODAFONE. Is this the so called VODAFONE. I think the Hutch services must be better then Vodafone. Because I was using Hutch since last 6 to 7 years and never faces such problem. I initially thought that Vodafone must be better then Hutch, but I was wrong. There must be some mis-management in the administrative staff. Because employee, like Mr Chandresh can only pass their time in a condition where the administration department is sleeping.

By the way, I have nothing to do with your management. I just want to know, what the senior level management can do for me and Mr Chandresh. Now, I am not going to give you documents or photograph. I just want to know the action taken against Mr Chandresh, who on telephone, when I said that I am going to complain against you said “Do whatever you want to do, you can not do anything against me”. And if, in any case the Senior management can not take any action, please return my money or I will have to knock the doors of Consumer Court. Decision is yours.

Waiting of your response. Whether quick or Like Mr Chandresh ?

Dinesh Singh
No - [protected] (If working)
Alternate Mob No - [protected]
[protected]
Residence Address - Qtr No 8/2,
Basantra Lines, Delhi Cantt

Unable to reach a Customer Care exicutive to Remove my CRBT (Welcome tune) from my connection.

sir
vodofone sales man contacted through my cell and told free gift will be given after taking post paid connection of vodofone but they have not even turned down after giving post paid connection even after giving complaint many times(complaint no[protected]

I have contacted personelly to vodofone stores (jalahalli cross,bangalore) they told I have to get this gift from the agency where I have taken connection and they cannot do any thing.
agency address they given after entering phone no in computer is E4E bussiness solutions india pvt ltd
no 109, koramangala industrial layout, 4 th cross, 5th block ,koramangala ,bangalore-95.
Iam frustrated with this kind of cheating.pl help me
my phone no is [protected]

Res sir,

i am using following prepaid prouduct of vodafone-:

1. [protected] - six month validity
2. [protected] - one year validity
3. [protected] - six year validity
4. [protected] - six year validity


but ia am facing FNF (friends & family) number to register.

the customer care told me to register in the midnight due to server busy. i wasted lots of midnight? no use. I tried 222,140 etc. no use.

so please help me to register as FOLLOWS-:

1. FOR [protected] THE FNF NUMBER WILL BE
[protected],[protected],[protected]

2.FOR [protected] THE FNF NUMBER WILL BE
[protected],[protected],[protected]

3.FOR [protected] THE FNF NUMBER WILL BE
[protected],[protected],[protected]

4.FOR [protected] THE FNF NUMBER WILL BE
[protected],[protected],[protected]


THANKS

WITH LOVE
MARIAPPAN.
[protected]@yahoo.com

Unsolicited messages from[protected] RediffBol. The message is about my girl friend saying that some bad impression on her.

Plese let me know the how to find that person name and his address.

Regards,
Jayakumar Narayanan

To,
The Maneging Directer,
Vodafone Company,

My Name is Mr.Parimal Chhotubhai Desai, My Cell.no is [protected] prepaid. I am your regular customer of sinces 5 to 10 years.

First of all I Was Complain about dedected in amount in my account of cell.no = [protected] of wrong collurturne activating services automatically.I have not send them any message. I have all records in my log and when I tried to talk to Custamer care.So Please you will be credited in my account of wrong collurturne activating services.As Early As Possible.

Your cusemer care staff has been not supported us.

First of all I have Complain Customer Care Staff of Mr.Hiren Mistry. Was talk with me a problem of wrong collurtune of PUK NO.info in my cell dail number, dt = 24/12/2007, time 10.30p.m . But I was not dail of PUK.NO.info. & I dont no about PUK NO.info & I dont no mining of PUK NO.info. So How can deducted money in my account.Mr.Hiren Mistry is told me this type of call to your company PUKNO.info was not intimation in vodafone company.But he was told me credited of wrong collurturne in my account of cell.no - [protected]. Mr Hiren Mistry was solve this problem & send sms in my cellphone number- [protected].

This problem was not solve from Mr.Hiren Mistry So I Was Another Call to your Custemer Care to Mr.Brijesh Dave . He Was Told Me above problem. But there was not solve my problem & I told him there I wanted to talk with your superier for compalining above problem. But he was not given me contcted to his superier & held cell phone 5 to 10 minites waiting of my call & thenr cut it my call.this type of behaviar was vodafone custemer care staff.

Then I Was Talk to Another Custemer care staff of Mr.Irfan Marfatiya ( He was lie to tell his name because I was waiting for known his name after 5 minites ). Was not solve my problem of wrong collurture deducted in my account of cell.no - [protected]. Then I was told him for complaining of misbahavier to your superier & I told him to conected your superier .But he was also waiting 5 to 10 minites of hold my call & then he was cut it my call. And I told him that When your Address of Vodafone was service. But he was not given me address of service in Vodafone Company.

Then I was Talk toAanother vodafone custemer care staff of Mr.Ramesh Mehta Was talk to me. H e Was not solve my problem. of wrong collurture deducted in my account of cell.no - [protected]. But he was conected to his superier after 5 minites to Mr.Zamir Kadari.( Ahmedabad ).Mr.Zamir Kadari was many apologize for wrong collurture & misbehavier & mentlyheresment with me. He Was also given me full co-opration of wrong collerturneamount deducted in my account & he was told me that withen a one or two day`s credited wrong collerturne amount. He Was also given me a Complain .no[protected]. He Was also given me Email.no of your company.

I Was Complaining about your Customer Care Staff of Mr. Brijesh Dave & Mr.Irfan Marfatiya of misbehavier & mentalyheresment with me about 30 to 40 minites. This complain was time of 10.30 p.m to 11.30 p.m of my valuable time for one hour. So I am a Business man So Please solve this problem & to told me about action of your customer care staff & reply me as early as possible to my Email no - [protected]@yahoo.com.

If you are not solve my Problems then after i m disconnect my Vodaphone number and others my contact also...

So I just want to say to vodafone either return my deducted amount or I have to go to consumer court.

Thanking You,

Your`s Faithfully,

From,
Mr.Parimal Desai,
Surat.
Cell.Phone.No = [protected].
PH.NO = ( O ) =[protected]
PH.NO = ( R ) =[protected]

ON 16 DEC. 2008, I GOT AN SMS FROM THE COMPANY---
"Rs. 25 FREE...
TALKTIME KI BAARISH ! VODAFONE RC126 PAR 23% EXTRA TALKTIME SIRF AAPKE LIYE.RC126 KE RECHARGE PAR Rs.134.14 TALKTIME(EXTRA Rs.25 IN 24 HRS)LIMITED PERIOD OFFER!"
ON THE SAME DAY, I RECARGED MY MOBILE WITH RC126.....AROUND 109 Rs WERE ADDED IN MY MOB....N I WAITED FOR 24 HRS. TO GET 25Rs. BONUS ACCORDING TO THE MSG....BUT DID NT GET...I CALLED UP CUSTOMER CARE ...N THEY AKED ME TO WAIT FOR 48 HRS..... AND, IT WAS OF NO AVAIL..
ON 18-12-07, I REGISTERED A COMPLAINT(NO.[protected].ON 19-12-07, I GOT AN SMS FROM VODAFONE THAT "WE HAVE RECHECKED YOUR ACCOUNT AND HAVE FOUND NO ERRORS AS PER OUR RECORDS FOR YOUR VODAFONE MOBILE NUMBER-[protected]."
IT REVEALS THE WORKING DISABILITY OF THE COMPANY.

dear sir,
you have been activated caller tune to my mobile([protected]) without my permission and deducting 30rs/month.
also changed callertune & charged Rs15.So i request you to deactivate my callertune immediately and refund my deducted amount.also i do not want to receive any computerised unnecessary calls that you are doing everyday.
Thanking you,
Jayaprakash

To,

The Telecom Regulatory Authority Of India
Mahanagar Doorsanchar Bhawan,
(Next to Zakir Hussain College),
Jawaharlal Nehru Marg,
(Old Minto Road),
New Delhi: 110 002

Subject: Complaint against Vodafone Hutchison Delhi

Respected Sir/Madam,

I (Mrs. Amul Sharma, mobile number[protected] am a corporate customer of Hutch. I have not been receiving bills for the last 1 year and 3 months. I have contacted Hutch many times but with no success. What I feel is that their (Hutch) department has been mislead by the courier agency. However, there is no one who can help me. Customer Service Advisors are not even bothered to apologies me or offer me compensation for all the inconvenience provided. I've the right to view the usage for which I'm payment but no one is bothered to provide me bills.

When I spoke to the customer service (111) and the courier department, the information provided was contradicting. I had to ask N Number of times to at least appreciate my patience with this regards. Every time I contact Hutch a complaint is forwarded. I do not know where but the thing are forwarded. How can a Network Service Provider hold my information for such a long without my permission?

I need help if some one in authority is reading it is welcome or I am now considering help myself on my on!! I have to search for your address, as it was not provided to me by the customer service even when I requested for it on 6 April 2007 but was not given. If you have proper complaint procedure, let me know.

Vodafone keep on calling you to make the payment and then set IVR on your phone but will never think of resolving customer's issues.

Such a ridiculous customer service. All are hopeless.

Mrs. Amul Sharma

I have my vodafone connection [protected] since june 2007.
on the 18th of december 2007 my connection was made out of service without any notice or information .
i told all that to customer care but i was shocked to be informed that the same connection was issued in the favour of any other person.
It's really shocking that after I completed all the neccessary formalities, Why I was cheated ? During the six months of my connection my identity and adresses was confirmed more than ten times but I was not informed. Now due to your mistake I am suffering much.
Why should not I make it as a case in consumer court against vodafone.
I hope that my connection will be re activated soon as the defaulter for all that mistake is your authority.
if I don,t get any satisfactroy response against my complaint, I will lead the whole case to the consumer court.
Plese mention the authority against whome we can claim for such type of mischievious act.

Thanks

Mayur Dhwaj Joshi
Sajjangarh, Banswara (RAjasthan)
Another Contact no.[protected]

Dear Sir/Madam

I want the process to disconnect my vodafone connection because, we just shifted to other state.

So, please consider my problem as early as possible