Vodafone India Complaints & Reviews

To,

The Telecom Regulatory Authority Of India
Mahanagar Doorsanchar Bhawan,
(Next to Zakir Hussain College),
Jawaharlal Nehru Marg,
(Old Minto Road),
New Delhi: 110 002

Subject: Complaint against Vodafone Hutchison Delhi

Respected Sir/Madam,

I (Mrs. Amul Sharma, mobile number[protected] am a corporate customer of Hutch. I have not been receiving bills for the last 1 year and 3 months. I have contacted Hutch many times but with no success. What I feel is that their (Hutch) department has been mislead by the courier agency. However, there is no one who can help me. Customer Service Advisors are not even bothered to apologies me or offer me compensation for all the inconvenience provided. I've the right to view the usage for which I'm payment but no one is bothered to provide me bills.

When I spoke to the customer service (111) and the courier department, the information provided was contradicting. I had to ask N Number of times to at least appreciate my patience with this regards. Every time I contact Hutch a complaint is forwarded. I do not know where but the thing are forwarded. How can a Network Service Provider hold my information for such a long without my permission?

I need help if some one in authority is reading it is welcome or I am now considering help myself on my on!! I have to search for your address, as it was not provided to me by the customer service even when I requested for it on 6 April 2007 but was not given. If you have proper complaint procedure, let me know.

Vodafone keep on calling you to make the payment and then set IVR on your phone but will never think of resolving customer's issues.

Such a ridiculous customer service. All are hopeless.

Mrs. Amul Sharma

I have my vodafone connection [protected] since june 2007.
on the 18th of december 2007 my connection was made out of service without any notice or information .
i told all that to customer care but i was shocked to be informed that the same connection was issued in the favour of any other person.
It's really shocking that after I completed all the neccessary formalities, Why I was cheated ? During the six months of my connection my identity and adresses was confirmed more than ten times but I was not informed. Now due to your mistake I am suffering much.
Why should not I make it as a case in consumer court against vodafone.
I hope that my connection will be re activated soon as the defaulter for all that mistake is your authority.
if I don,t get any satisfactroy response against my complaint, I will lead the whole case to the consumer court.
Plese mention the authority against whome we can claim for such type of mischievious act.

Thanks

Mayur Dhwaj Joshi
Sajjangarh, Banswara (RAjasthan)
Another Contact no.[protected]

Dear Sir/Madam

I want the process to disconnect my vodafone connection because, we just shifted to other state.

So, please consider my problem as early as possible

My self Arun Sharma, i had brought up two connection ([protected] & [protected]) from Hutch Now called Vodafone Mobile services, under a corporate plan for HT Media Limited Delhi. the Plans speaks as Monthly rental as Rs 298/- where in the following services are free, 200 CUG Minutes, 500 Local Minutes withing the same network, 200 SMS free & a special promo waiver of Rs 49 in monthly bills. all Local call cahrged @Rs 0.50/- & std calls @ Rs 1/-.

ever since the phone is in use the 500 Local Minutes withing the same network has never been considered in the monthly billing. for this i was interacting with their branch office at CP as well as through e mails with cc to corporate care. but no attention has been made to my complaints. Earlier i was more of time travelling across the country therefor more of the followup was done on e mails. but now for the last 3-4 months i am very particular for the same but even then i am not getting any attention to the excessive payments made earlier, The relation ship Manager Ms Cathrine & Mr Nitin sharma are already in this loop.
Over and above now my services are interrupted for outgoing calls, thereby making me harrase to make the payments, that too when my credit limit had not reached.
May i have your attention & immediate action to the said grievieances.

My Vodafone No. [protected]
Name - Somnath Gupta
Billing Address- S-35/B-489 GOLA KUAN TEHKAND
OKHLA PHASE - I
NEW DELHI - 110020

ID PROOF - DRIVING LICENSE ALREADY SUBMIT

Sir,
In hotline calls are not going i have requested to cancel my itemised biling but it has not been deactivated and i have been charged please i request you to deactivate soon.And i dont know why every time it goes to roaming and again it charges to me.My phone no is [protected].
Thanking you,
Soni Shah.

I had made calls to 111 (on October 29 2007) regarding a problem.Still my problem has not been resolved. The executives and the CEO in the 111 desk did not respond properly to my queries due to their improper information I lost my account balance of about Rs 10.15 and a recharge pack worth Rs 19. Since they did not replied properly I enquired with the retailer to whom I recharged with. She asked me to speak to 347. I made the call on 3 15 PM 0n 30, 31 October 2007 (both days same time) the executive’s name was Nithiya. Though she forwarded my complaint she was trying to convince me as much as she can. She did not believe about the calls I made to 111. I clearly explained the mistakes they made while speaking to me for the each attachments of this letter. I am expecting a proper response from you to rectify my problem. The repay of the amount I lost is not alone the problem. Since they wasted my time, my account balance and my money by giving improper information I expect a pay back of more than a repay of my money back.


A NOTE ABOUT MY PROBLEM

I had recharged for Rs 19 on October 29 about 8PM for surfing the internet via my PC. I called 111 to gain technical assistance. P.Shiva kumar (a trainee) had attended my call. He asked me to SMS ->WWW to 52586 and SMS ->VL to 52586. To receive settings for mobile internet so that I can surf the internet by connecting my mobile to my PC and surf the internet. I did as he said. I received an SMS from GPRSsettings saying that I will receive the Vodafone live settings soon. I waited about one hour and I got an SMS from GPRSsettings saying that the Vodafone live settings have been sent to me. But I not received the settings so I called again to 111. Then I told my problem to them .An executive named Yuvaraj attended my Call he gave me the following technical details for connecting to the internet.
ACCESS POINT: portalnmms
IP ADDRESS: 10.10.1.100
PROXY NUMBER: 0000
DNS ADDRESS: 0.0.0.0
It was about 11:30 PM I got this information and proceeded to connect to the internet. After one hour after switching off and on the mobile for several hours by using the information given finally it was connected by using the information given by him. It showed that the system has been connected at 115.2 kbps the network status showed a steady increase in the amount of data sent but the incoming data was very low. So I cannot able to open any page in the internet. Since it was late night then I slept. The next day morning I tried few times and then I suspected there may be some problem in My PC. So I took my mobile with data cable to my brother’s home and tried there and with in few minutes the mobile connected with the internet @115.2kbps but the same problem persists. So I again called 111 for technical assistance at that time they told me to SMS -> WWW to 56789. I did as they said. I lost account balance of about Rs10.15 but still I did not receive the settings. I received an SMS from GPRSsettings saying that I will receive the settings soon. I waited about one hour and I received an SMS from GPRSsettings saying that the settings have been sent to me. But still I did not receive the settings. Then I again called to 111.An Customer Care executive attended the call and instructed me to send SMS -> <ANY WEB ADDRESS> to 52586. She disconnected my line without hearing my problem of loss in account balance. I did as they said. I received an SMS from GPRSsettings asking me to type VL send to 52586.Since my number has been barred from calling 111 so I reached the nearest Vodafone retailer and said my problem they asker me to speak to 347 (they did not permitted me to record that call since they had that dealership SIM in an wrong ID proof (Durai Saami nadar malihzi , othakkal mandapam Coimbatore[protected]. I spoke to them and found that all the information given to me till that time was wrong (except SMS -> WWW to 56789).Which should have been charged Rs 3 per SMS. They told me that I used a wrong settings to access the internet so I cannot able to view any pages. Since I argued that I did every thing as per the instructions given by their executives. They asked me to speak to their chief. I said my complaint to him then he asked me to wait then the line was disconnected without any proper response. Then I called 111 using the procedure explained in “111_barred_111_No TL.amr”. I spoke with Gokul ( as mentioned in Attachments file _”with gokul.amr”). I did as he said. I received a message saying that it was an invalid service code. Then about 3:15PM I reached the retailer where I recharged with Rs 19(it is not the place nearest to my home). They asked me to call and speak to 347.I am executive named Nithya attended the call I asked her to connect to their CEO she said she cannot do that instead she can help me. I placed my query to her then at last after about 20 min she agreed that she forwarded my complaint and then they will refund my balance and my 19Rs pack with in 24 hours she also said that their technical team will call back to me with in 24 hours. I waited patiently but nothing happened. Then the next day I again called to 347 in the same shop same time the same executive attended the call. She told to wait for 3 more days. And she scolded the retailer for allowing me to speak to the 347 via their special dealership SIM. The next day morning I called 111 (via method explained in Attachments file _ “111_barred_111_No TL.amr”) then I got the technical info about the settings mentioned below).
IP ADDRESS: automatic
PRIMARY SERVER NUMBER: 0000
IP ADDRESS: 0 10.010.001.100
PORT: 9201
Then I asked to connect the line to their TL since he did not respond properly and disconnected the line I again called 111 via same method and also found an improper response from them (explained in Attachments file _” 111_barred_111_No TL.amr “). Then about 1 week later I got a call from Vodafone (from [protected]). He said that he is an employee of Vodafone then gave me little information mentioned below.
To set home page as “www” then give no parameters for other settings.
He also said that he forwarded my complaint to their higher officials and my money will be refunded soon. To clear more doubts on GPRS he asked me to call 111 and ask to connect to him.but I did not get my account balance back.

i am ready to send you my proof but pleast tell me how can i send to you

Hi,

my name is Athipathi Prakash, I own one Vodafone post paid connection; I have gone to the BTM First stage Vodafone Shop. And registered my compliant that I stats in BTM FIRST STAGE & my net work is not good and I am not getting the calls properly.

My office is located in JPnagar.even for the past one weak I did not receive any single call when I am in JPnagar. But once I get out of JPnagar I will get all the missed call messages. Per day I am receiving 30 – 26 missed calls. I have registered the compliant for 4 times.3 times by using 111 and once I directly went to Vodafone shop in BTM 2nd stage and registered the compliant, but just few mints back I called to 111 and asked wat is the compliant that is registered in my account he replies me there is no complaints registered in ur number sir u please say me now I will reg a new compliant for u.

This is the way how they respond to the customers. I really felt bad because of this. And due to this I have missed many of my customers and for the one week I can’t able to generate revenue for my company. Vodafone post paid connection really has a very bad customer service. They have honey in the speech while selling the connections .and sends the TNT in Bills.

Hi,

My name is praveen kumar , i own two vodafone post paid connection , one of my vodafone numbers had a huge bill (not how much i usually talk for), hence i suspected wrong billing, So i requested the customer care to send me an itemized bill or the same, Which obviously they never did, and in turn i did not pay the bill amount , now after almost three months i get a call from an unknown number , and i am told that the bill was sent ? i dont know to which address, and i am asked to make the payment.

I informed the customer care representative about the situation. At the end he "THREATENED" me of coming to my residence and collecting the bill.

This is a totally unprofessional behavior to a customer who has held a vodafone phone now for 3 years.

i purchase my vodafone cell on 1 dec.2007. on the date 3rd they have deduct my 50 rs balance in my account.i have want to complant but the vodafone care are not solve my problam and not writte my complant. but on date 11 dec they again deduct my balance automaticlly.than i have written a complant they said me :its ur caller tune change due.but i m not any msg to company in behalf of change my caller tune.
so please take a action.

Dear sir/madam,
On 16/12/2007(Sunday), I have a problem in getting your signal.
There has been no signal in my mobile from morning 11.00 hrs until now. I had switched off my mobile and removed the Sim card from it and then I inserted back into it. But even after restarting my mobile continuously after repeating this, I am unable to get signal. Due to lack of signal I am unable even to contact the customer care officials. Kindly register my complaint and do the needful.

Mobile No.:[protected]

Thanking you.

I am one of the oldest customers when BPL cellular was incorporated in kerala one of the few first customer.

I have been making numerous complaints regarding my billing for the last couple of months. Each time there will be extra charged amount then when I make numerous calls to customer care service they will waive the extra charged amount. It starts from the month of JULY till this billing month. Every month I have to scrutinize the billing statement then make calls to customer care. This has been my worst experience from a reputed cellular company. This month too i have even been over charged.
All these months i had calls to Customer Care Service send emails to nodal officer no response each time they will waive the over charged amount. I have even been charged Rs 100/ late fee for the month of November but I paid the amount before due date on 19 th November

Today 14/12/2007 i had a bitter experience regarding Mr. Girish of appellate authority he talked very rudely as he was in no way listening my grievances. Authorities should have the decency to listen to the grievances of a customer because “customers make company"

This is cheating the customer of his money.
Regards
sivaprasad
[protected]

I purchased a 6 years validity SIM from Vodafone, Karur. After my talk time is over , I send Rs 200 for TOP UP my talk time. By mistake vodafone franchise ( where I purchased )people had done Re charged for Rs 200. Now my validity time has changed. When I checked with Vodafone shop, They say that it canot be changed to my original validity time.

In this what is the mistake I did. Even by mistake they recharged, why a 6 year validity should change.

I considered as ' Encash the customers ignorant'

I want Vodafone mangement to change my valiodity to 6 years

I have a very bad experiance with Vodafone. they are useless and having no respect for customers time and money.

Last five months I have not ben served my bill statement. every month their girls calls on mobile threatening to stop the services unless the amount they state are paid. I kept on paying to avoid disconnection.

Still today I ahave not got bill statement. Unless I have bill statement my company doesn't pay me my bill. thus i have not been paid my mobile bill by my company because vodafone didnot give me bill statement and receipt of the bills.

I expect at least today they will give me the bill and receipts. My mobile no is [protected]

R.R.Gaikawad.

I am Sanjay Nehru from Lucknow. This is my third instance of getting problem after the taking over of Hutch from Vodaphone.
In the month of November 11th of 12th I had got my phone recharged with a top of Rs.200/- for which I got an maount of Rs.99/- On making a call on 13th at [protected] I spoke to Mr.Ravindr Kumar at 8.00 PM who replied me that nothing is in his control and the problem would be rectified from the Vodaphone office at Shahnajaf Road. On my visit to vodaphone office I was replied that I had downloaded a pack of HUNGAMA thorugh GPRS for which Rs.100/- were deducted. I asked them that how it was down loaded when my GPRS is not working and when the required balance was not in my account. They replied me by saying that we would forward your complaint for this. Again I requested them to let me meet some higher official, but the young lady replied I am the person who is heading this branch.

Again on 15th December I had made a call on vodaphone no. at 11.37 for 26 sec. and the balance after the call was Rs. 12.39 but suddenly after few minutes I received a repeat service reply that my balance after last call is Rs.6.43.
Now GOD knows that where and how an amount of Rs.5.96 has gone?
Who is going to pay for all this mischief ? Should I surrender the number and switchover to another service provider?

I bought a new vodafone prepaid connection for rs.295 with the schemes that i would be getting 3 months validty, 1500 local sms free, 300 min vodafone to vodafone free, n 25rs talktime n 5 family n friends no. On which i can make calls at half rate... N the expiry date of the connection was 28 june 2008 that means i could have got that connection activated by that date...
But when i got my connection activated from vodafone store at nirman vihar on 10 dec i was shocked to see that i only got 2rs as talktime instead of 25rs n only 1 day validity instead of 3 months & there were no other schemes which i mentioned above.
N when i contacted the customer care i was told that the schemes have been withdrawn & now u will not get any of these schemes.
I want to ask that is it right on the part of the company to not give the schemes for which the customer has bought the connection???
N how can they say that only the connections activated before 3 dec have got these schemes!!!

This is really unfair because for a customer like me that connection is of no use now & my hard earned money has been wasted just because of this ridiculous plicy of the company!!

Plz do something for consumers like me!!!