Vodafone India Complaints & Reviews

please my vodafone bill receaved from my mail

Vodafone — UNFAIR AMOUNT

Hi Team,

There is a vodafone number [protected] which has been surrendered and utstanding of 1600 at the esnd was paid completely.Still i am getting calls to pay the bill.is this the service that i get, You vda store at Rajiv Chowk says that they have lost the form .
I am not liable for any bill and there is no usage .Please check and get me rid of all this urgently


This is unfair.Please provide me the help on the same to retain the trust on vodafone

Regards

I have filled in termination form in rajiv chowk, .On asking about the request number they denied. .

Also there was no single response

Regards

Where did you try to call me, i ahve not received any call as yet.Please note that you can share your number to discuss or write me an email.
Please call me, incase i am not able to pick, pl drop me sms and i will call you back.Please help me with the same


thanks a lot

Dear Sir/Madam,
I had put ab 2G internet pack on my number and after which i got confirmation from the vodafone that your pack is activated and the balance available. After which within an hour they have deducted an amount of Rs.65 from my account. For the same when i contacted customer care their 1st reply was it was cause i have done some chargeble download from the internet which is untrue ans when i argued on that they told its cause i have downloaded within 4 hours f activating the internet pack.
Vodafone people need to answer where they have mentioned anywhere that the pack gets 4 hours to get activate. If its there it should inform the customer immidiatly after customer put this pack. If they dont then they are wrong on their side and they must refund customer all the money they deducted on this false ground.

I am consumer of Essar after that Hutch and now Vodafone since 2001. But after coming vodafone instead of Hutch I am totally confused that what is the solution of this no.. Because I had given this no to all of my nears and dears all over world they use to call me on this no. I think that TRAI have to take decision early that "WE CAN CHANGE SERVICE PROVIDER RATHER THAN THE NO" The services of Vodafone is pathetic. Whenever I make a call to customer care than its takes around 1 to 2 hrs. to connect. After that it will be your good luck that you will not be dissconnected automatically. When I contacted to the senior officials of the customer care regarding this they replied that there are a lot of consumers in que. I don't know that It is my/consumer's problem that they have a lot of consumers in the que. If I don't have time 2 hrs than it means I can't talk to customer care regarding my problem. If they can't give the satisfactory services to their consumers they have to close their shop. There are a lot of service providers in this industry who are giving the best services. I will suggest that TRAI have to give a clear ultimate to these companies that if they will not satisfy to their customers, they have to close their shops. I think the Vodafone only wants to make the money from India and not more than that. Vodafone is making mistake to compare us before freedom time.

Dear sir,
i want to a new connection for prepaid and life time validity...plz send me scheme..

I have 299 vodafone post paid plan, but I am totally confused how you people charge the amount with me, I am not sending more sms after that you charge me more then that, and same condition I am facing when I will be on roaming, plz satisfy me, through phone or mail, other wise, I have to stopped Vodafone services, and move out to chose any other company

I want to know the address and contact no of vodafone delhi headquarters office please tell me today

Whenever i try to connect to customer care from last 10 days i m getting a message that there is a system updation in progress try after some time.
Tell me any number on which i can contact.

I would like to bring to your attention the problem I am e facing because of ridiculous service of Vodafone. My Number [protected](prepaid) and I got message on 16 & 17 & 20 & 21/02/08 from Vodafone “100% Talk time!! Recharge karein Rs777 ya Rs300 ke recharge se aur paayein 100% talktime, Limited Period offer”. …. Sender Vodafone. I recharge my number with Rs 300 on 20/02/08 which transaction id DL[protected]. But My number was recharged with Rs. 267 and when I called up customer care number 111 on 20/02/08 and talked with female Customer care, She told me that the balance money would be transferred to my number within 24 hrs . unfortunately I did not get balance talktime on my number and when I dialed again toll free number 111 on 21/02/08 and spoke with care executive sharad who disconnected the call when I asked him to transfer his call to his team leader and again spoke with ashwani (under team leader Amit Bhandari team). They told that my number [protected] is not eligible for this kind of scheme.

Now could you explain why I am getting this messages and why you are making fool to customer by sending wrong message. As I have recharged with Rs 300 as I have got message which I have not deleted so far,
This is a humble request to you to transfer my talktime balance on my number and stop to send me wrong message in which my number is not eligible.

I am vodaphone customer. I purchased new color mobile(1555). According to law I should get 6 month of incoming. But the phone showing 3 months of incoming. I purchased pnone in 23rd Feb.I want to know Is this no is registered by Dvendra Singh. And Is this number([protected]) was activated before 23rd of Feb. Plz tell me.

my vadofone phone. no. [protected]
news massage deactivate . my mobile number pls deactivate news massage.
pls
sunil kumar

i m chandra mohan from iit delhi, research scolar.
what u people are doing there? u r doing customer care or simply doing fraud? i phoned thru customer care more than 10 times, but till my problem didnt solve, i[censored]r activities and service is not linear, u cant satisfy ur customers, ur customer care officers also simply balance and try to cheat others. then hw the customer will manage with ur vodafon simcards? i need proper answer from u, otherwise i will take further step regarding ur irregularities, and misbehavior.
also most of our student communities of iit delhi are refusing ur customer care, we people are talking day by day about ur irresponsibilities. also the day that they will change from ur simcards to other simcard is not so distance, they are trying to change their simcards and we are talking to our other friends to change the vodafone simcards.

this is my problem,
today(05/03/1980, wednesday, at 3.00pm) i recharged rs.222 with the voucher of rs.75(for reduced rate of std and local at rs.1). my problem is till i didnt get the activation of 75 rs voucher. when i talked with ur customer (don't)care officers, they told it will come after 15 mins, after 4 hourrs, again u hav to wait for 3 hours, and finally they told u hav to wait one more day. this is the high tech growth o[censored]r essential customer services, ur higher authorities and senior oficers hav to congratulate ur respected(!!!!!!!!!?????) customer care officers. u can give better prefrerence for ur customer care officer's improvement that those who hav irresponsibilities, misbehaviour, it will use for ur company growth also(??????????)

dear sir,
i am facing a very crucial problem regarding my gmail account-mukesh.[protected]@gmail.com. , my password is correct but it is not accepted by your side. so please give the solution immediately
my alternate email is- mukesh.[protected]@yahoo.com
regards,
mukesh kumar

I have vodafone prepaid connection, I bought another prepaid connection from vodafone to my mother so that we can get connected through family and friends. The call is getting cut automatically after I give the confirmation. This is very bad and still i am spending more amount. For this I could have bought some other connection and have enjoyed the same family and friends option. More worry I am not sure what needs to be done for this. Anybody aware of how to resolve this issue.

A Person is Disturbing Us, His Phone Number is [protected]
Can Anyone Provide me the Name and Adderss of the Person who is Having This Number.

Plz Send His Name and Address to Me.

Just fifteen minute ago i foned to nepal to with family. I was very gareful for time consumption. I talked just two minutes and not one second more but my prepaid money was cut for three minutes. I surprised that why Vodafone has made such type of luting police. vodafone is looting cunsumers day by day by doing such type of activities. I have another experience with Vodafone. Last month I bought a world calling card. I recharge it as mentioned in the card but never could talk with friends who are living abord. What happened with this card, you know when I dailed any international number the ring tone had gone but reply was without voice (no voice no talk). I searched local vodafone customer care centre and went there but that fellow whowas say working there did nothing. I became very frusted and return back. These are the some examples of pre-plained luting police of Vodafone. The question you may do "Why you are using Vodafone? The answer is I have paid money for one year validity. If I through the sim of Vodafone I will loss that money also.

my vodaphone prepaid mob no [protected]
i am trying to connect customer services to know how to stop news and joke messages. but not getting any support from customer services no [protected].
please give me correct no, so that i can speak to concern person and can stop news and joke messages which cost me very high.
or, if the reader can help me please stop these kind of messages with immediate effect.

I would like to bring to your attention the problem I am e facing because of ridiculous service of Vodafone. My Number is [protected] and my plan is Rs998 according to this plan ur executive told me if I take this plan we give 1000 min free on one number I agree this and submit all documents wat u required and number suggest [protected] if I m calling on this number I will free 1000 min but ur last bill 571 the charges will include on my bill after that I called up customer care number 111 on 28/03/08 and talked with female Customer care, She told me that the balance money would be transferred to my number within 24 hrs . unfortunately I did not get balance on my number and when I dialed again toll free number 111 on 30/03/08 and spoke with care executive sharad who disconnected the call when I asked him to transfer his call to his team leader and again spoke with ashwani (under team leader Amit Bhandari team). They told ur complaint number is[protected] and ur last amount paid by u will be adjust in ur next bill.

This is a humble request to you plz take a action and resolve my problem I m very thankfull to u

yes i can say that fodafone is the worse service provider, infact they cheat the customer a lots!when you call up the customer care service it take more than 3hrs to connect and on top as soon as they received the complain they will put you on hold and disconnect the line, cces are very rude, here why iam saying that vodafone is cheating, whenever i make enquiery regarding how much they charge international sms, they said that rs-5/-per sms but most of the time they take rs-7-8 per sms!now iam just waiting for my validity period to be finished to use another service :-)

Hi There,

Firstly i was using IDEA Sim Card, and recently i have connected to your vodaphone..

The main problems is that i cant received any call during my office hours, coz i am in a basement, there is no networking or i cant have any networking..could you please retified my problems..or is it ur services becoming weak or poor..
Plis could you maintain your good service like before..
Even my ofis clique, have the same problems like mine..

Above all i cannot reach you or cant communicate with your customer service..OR, did you guys stop responding complain call from your clients..

An immediate response from your side will be highly appreciated


with Redg

Raymond
[protected]

We have postpaid connection. [protected]. i am using this numberfrom past so long. But last month vodafone changed my plan from 333 to 280 monthly rent. i come to know after my bill recieved. In my 333 plan i had 150 calls free of cost but in my new plan nothing is free and other charges also.
I want to sattle and made complaint to sattle the things but bill amount is not yet sattled and no amount reversed. and my phone is also disconnected so give me solution and activate my phone.

Dear sir,
I would like to bring to your attention the problem I am e facing because of ridiculous service of Vodafone. My Number is [protected] and i converted PRE-PAID TO POST-PAID for the plan is Rs250 according to this plan ur executive come to my office on 16.04.2008 at 1.30 pm and i given all document (DL, COMPANY ADDRESS WITH Details) for the activation of vodaphone post-paid. till date not activated my cell and now from 20.04.2008 at night 10.30 pm my all incomming and out going call is also disconnected

This is a humble request to you plz take a action and resolve my problem I m very thankfull to u

Vodafone — Sold a scheme that didnt exist...

Hi,

I was a Vodafone prepaid user, I was approached by vodafone officers on phone and forced to change from Pre-Paid to Post-Paid. I was lured by the offer specified below.
I agreed to change only because I was given 600min of free talk to any no. and 30ps per sms.

But on activation, I was surprised to see that the talk plan says some other plan and on checking the details on the myvodafone site, it says "system error"

On calling, I was horrified to know that the plan that was sold to me didnt exist, and I was suggested some other plan which didnt make any sense in me moving to Post Paid.

Now Vodafone says they can't revert my no. back to prepaid, nor can they activate the offer that they sold to me.

Please help.

Offer i was given under the corporate plan...
Rs 249 monthly + Rs 99 for free sms's
First 600 min to any no. is free.
First 200 sms is free after which its 30ps per sms
For Rs99 I get Rs 300 worth sms, which is 1000 sms free.
This I was told was some corp249 plan.


Thanks & Regards,
Sandesh.

Dear Sir,
I would like to bring to your attention the problem I am e facing because of ridiculous service of Vodafone. My Number is [protected] and i converted PRE-PAID TO POST-PAID for the plan is Rs250.
Presently i have requested for the Rs 444 plan. for this i have went to Ansal plaza vodafone store on 07/05/08 and i have requested to Mr. Neeraj Sharma for Rs. 444 plan. My registration No. is [protected]. Mr. Neeraj Sharma told me to activate this plan from 12/05/08 midnight. But this plan is not actvated till now. I m getting high charges from my old plan. If this time Rs. 444 plan is not activated i will live the vodafone connection without paying my Bill. This is my humble request to you plz take a action and resolve my problem.

i bought the sagem handset with scheme of 2 year validity Rs 1699. my incomming call for this nomber( [protected]) is not working from last 15 days. i m not aware about your custmer care centre near uttam nagar. kindly resolve the problem

My vodafone number is [protected], bought it first time in my life VODAFONE SIM where I am more than satisfied from AIRTEL connection. I paid my dues before time being as corporate account. This is giving me message from 1st of may about " please pay your due" why should I pay before time if my due date is 21st May, Still after all this drama, I Paid my dues on 12th MAY. I have the payment receipt for the same. After all these episode, Last night they have disconnect my INCOMIN & OUTGOING.

Now I would like you to please disconnect my connection and pay me about my inconvenince caused by you. It is hampering my Sales as I am doing JOB in MNC and they are result oriented.

If you are not going to take the corrective action then I am going to CONSUMER COURT.

yOU HAVE LOST ONE CUSTOMER FOR LIFE TIME.


MY ALTERNATE AIRTEL NUMBER IS # [protected]. IT IS 8YRS. OLD NUMBER, iF YOU LIKE, YOU CAN CHECK MY CREDEBILITY FROM AIRTEL.

MY MESSAGE IS VERY LOUD AND CLEAR TO YOU. tHANKS TO AIRTEL WHERE I HAVE NOT DISCONNECT MY NUMBER IT IS STILL WORKING AND NOW I AM SHIFTING MY BUSINESS TO AIRTEL.

WORTHLESS SERVICE.

THANKS,
MANISH ARORA
#[protected]

My vodafone number is [protected], bought it first time in my life VODAFONE SIM where I am more than satisfied from AIRTEL connection. I paid my dues before time being as corporate account. This is giving me message from 1st of may about " please pay your due" why should I pay before time if my due date is 21st May, Still after all this drama, I Paid my dues on 12th MAY. I have the payment receipt for the same. After all these episode, Last night they have disconnect my INCOMIN & OUTGOING.

Now I would like you to please disconnect my connection and pay me about my inconvenince caused by you. It is hampering my Sales as I am doing JOB in MNC and they are result oriented.

If you are not going to take the corrective action then I am going to CONSUMER COURT.

yOU HAVE LOST ONE CUSTOMER FOR LIFE TIME.


MY ALTERNATE AIRTEL NUMBER IS # [protected]. IT IS 8YRS. OLD NUMBER, iF YOU LIKE, YOU CAN CHECK MY CREDEBILITY FROM AIRTEL.

MY MESSAGE IS VERY LOUD AND CLEAR TO YOU. tHANKS TO AIRTEL WHERE I HAVE NOT DISCONNECT MY NUMBER IT IS STILL WORKING AND NOW I AM SHIFTING MY BUSINESS TO AIRTEL.

WORTHLESS SERVICE.

THANKS,
MANISH ARORA
#[protected]

Vodafone — Happy to help you- Be my Pug

I bought post paid connection in Delhi last month & to activate roaming from out of delhi, I called help line-[protected] & after so many attempt I was able to speak to their executive, who has given me complaine number [protected] on 16th may, till date there is no response.I E-mail to their customer care & all I got is automatic generated mail & then no response.Tried to call thier nodel officer at [protected] & all the time its in switch off mode.Then I called [protected], no response. Called their mumbai office[protected] & requested them to give me their delhi office number & they have give[protected] on contacting them, they say we only look UP(W) & they dont know delhi office number, even mumbai office dont have the delhi office number.Its worthless service by them. And its reminds me of the advertisement in all TV channels all the time & now I understood who is they symbolise " PUG" its the customer.

Hi,

I am a postpaid vodafone customer of 444 plan for more than one year. I lost my SIM card and get a new SIM card of the same no.([protected]) from Noida (Atta market, sector 18) office on May 14. They told that my SIM card will get activated in 2-4 hours. They charged Rs. 99 for new SIM card. Today is May 22 and my SIM card is not activated. Every time I call to vodafone customer care, they say your request is in process and your SIM card will get activated in 2 hours. I don't know when this 2 hours will be completed.

At last I decided to dump the SIM card and got a new connection from other service provider. However I don't want to change my contact no.

vodafone in coler tone

Vodafone is making fool to people. Let take this example -

Vodafone has made all STD calls @ Rs. 1.30 per minute without any tariff but the user have to send an sms STD to 56565 otherwise they will charge Rs. 2.65
And they are advertising for LOCAL and STD both @ Rs. 1 (with Rs. 31 per month rental) what the [censored] is this. without tariff the call rates are Local @ Rs. 1 and STD @ Rs. 1.30 per minute. They are not advertising this.

Well I am using Tata Postpaid connection from the Last 3 years and pleased to say that the service is very good.

Dear sir,
I am Parvej Ahmad working in Aptara tech book, New delhi as an software engg. .
I have taken two cooperate connections of vodafone.My last bill due date was 21th of may and i have given the cheque which was cleared on 22th may.But my privious balance is not cleared yet.I have called so may times in customer care but they didnot response propely.
Now they barred my outgoing.so i am not able to contact of my client which is affected in my work here.
Yesterday i called in customer care name sudhir and he told me that he will inform me within 2 hours but after 15 hours they didnot give any response yet.
Please do take some action as soon as possible


Name:-Parvej Ahmad
Office Addres:-Aptara Tech Books International Pvt. Ltd.
A-28, MCIE, Mathura Road, New Delhi-44
Phone Number [protected], [protected]

Dear sir,
I am Parvej Ahmad working in Aptara tech book, New delhi as an software engg. .
I have taken two cooperate connections of vodafone.My last bill due date was 21th of may and i have given the cheque which was cleared on 22th may.But my privious balance is not cleared yet.I have called so may times in customer care but they didnot response propely.
Now they barred my outgoing.so i am not able to contact of my client which is affected in my work here.
Yesterday i called in customer care name sudhir and he told me that he will inform me within 2 hours but after 15 hours they didnot give any response yet.
Please do take some action as soon as possible


Name:-Parvej Ahmad
Office Addres:-Aptara Tech Books International Pvt. Ltd.
A-28, MCIE, Mathura Road, New Delhi-44
Phone Number [protected], [protected]

Dear Sir,

I have coorporate connection of Mobile No ([protected]), my mobile has lost...

I take onther sim from my company...

i want know, whether is there any procedure to recover the phone nos which were on my SIM card

sir/madam
i m retailer in area rajveer colony near mayur vihar phase 3.
the consumer living near this area have phase network plroblem when any one dial vodafone number then no network coverage show.please check it out.
My shop address is B-2/266 rajvir colony gharoli extension delhi 96.
Shop name AXIS IT SOLUTION
do something regarding this problem

im a VODAFONE post paid user last one week im geating miss call for a no [protected] when im calling no one tack my phone

my no.[protected] since yesterday at 7 pm my phone was not working i am at roaming i go to vodaphone stor but nothing doing there pl do the needful

Dear sir,
This is to inform you that i took a prepaid connection from a retail shop in new delhi on 22nd of june but still it has not been activated.i have asked the retail shop owner, he said it will be activated by 23rd..
I have a humble request to please check as i am facing some problems.
kindly do the needful at the earliest.

with regards
ANGAZ BARUAH
[protected]

Hutch connection — Account Information

I am unable to get my account information after dialing *133#
My phone No is [protected], prepaid connection

My mobile no.[protected] outgoing services stoped why ?
reply send immediatly

really its very true vodafone provides ridiculous serices ... few days back i applied for postpaid connestion i paid amount through check date was 10th july today is 7th i just chk my account what i saw amount has been deducted frm my account it means they are not reliable...their sales exicutives are not trained even they dont have complete knowledge about their product whatever they are selling. some of the time they are talking in a sach manner like customer's are their servent...now i started thinking like is vodafone hire literate ppl in their organization. or hire illiterate ppl who dont know how to talk to anyone..they are really ******..

I have facing the problems last four month giving sevrals complaints through vodafone customer care but nobody can solve these problemstill today.

i have paid a amount of rupees 250/- for a pre to post connection but still after 15 days there is no response varun gupta-[protected]

vodafone deduct rs.30 sepretly on 31/07/8, 1/08/08 and 5/08/08 total rs.90/- by opening my vodafone voice chat and chat service without my permission and never applyed for these sevices, if i didn't get my full refund i will go to consumer forum court .
5/8/08

Hi

I had a vodafone connection in Delhi, few months back i moved to Mumbai and started paying the bills for that no. ([protected]) in Mumbai at Peninsula Tower, Lower Parel office through debit card then i realised that i am being billed for that amount which i have already paid in Mumbai.
Idont understand if they have such disconnect between Mumbai Delhi in terms of payment and their software they should't have accepted the payment.
When i tried finding it from their customer care no one is there to help from Mumbai and i did not go to Delhi ever since.

Please suggest what one should do.

yesterday some msg has come fom airtel recharge offer

the msg"rs222 recharge or get rs333 airtel to free std free call one month"please full detail in recharge offer othervise please tell me your std offer my mobile no [protected]

Charging pattern of Service tax in Vodafone bills differs in diferent circles, How can they cheat customers and noone can rectify also...

Dear Sir,
i have already closed my vodafone connection, but the bill is still getting deducted from my bank account via ECS facility provided by Vodafone, although the account is offically closed by me.
Please help...

Dear Sir,
i have already closed my vodafone connection ( mobile no was [protected] : 444 plan post-paid connection ), but the bill is still getting deducted from my bank account via ECS facility provided by Vodafone, although the account was offically closed by me with all the dues paid at the time of closing the connection.
Please suggest what should i do to get the amount refunded

Please help...

Vodafone/Hutch Lifetime connection — No Hutch Care officer is attending my Call

I have a lifetime connection with Hutch/Vodafone. Presently I am staying at Delhi and I am using Hutch/Vodafore connection last three year. Recently I have to move Kolkata permanently. I would like to transfer my connection to kolkata. How to do it, to know that I had tried many time to talk with hutch care officier at [protected] . After putting a lots of impute I have to listen 30 minute extended music . Their is no so call hutch care official .

I purchased a new Vodafone prepaid connection on 6th November 2008 from a Vodafone store located at Shahpur Jat, New Delhi. I used the Vodafone network for 8 days, then got a SMSs mentioning that my incoming and outgoing will be suspended due to non receipt of my document. I already submitted my document at the time of purchasing the SIM card but I did not receive any verification call from the Vodafone network and thus my connection has been terminated. I contacted the Vodafone store a numerous times and they kept assuring me that my vodafone no. will work again in a few period of time. Still my phone is not working and this is a complete harassment.

I have been using a hutch/vodafone connection for the past 4 years.
Things were smooth till it was hutch, i have faced many problems after vodafone came into the picture.
I have a post paid connection.
Recently my mom (also a vodafone user for the past 4 years) had her outgoing facility blocked coz her unbilled usage had exceeded the credit limit, we asked them how much is it and we were shocked to know the amount...it is 18000 rs.!!!
That too for just 14 days (2 nov - 16 nov).!!
So we thought there must be some mistake and gave an application to deactivate the number since we cant get any details till the month gets over (2 dec).
I got curious and checked MY unbilled usage for the same period today and got the shock of my life...they are sayin that its rs 29000.!!!
I asked them to check there records, our bills have ALWAYS been in the range of 2-3k so this is just not possible.!
Got the same reply again that they cannot do anything till i get my bill on 3rd dec.
We are gonna change over to some other service provider FOR SURE but we want to know who is responsible for this and if vodafone wants we take take this to the court.

i want vodafone to vodafone free local calls plans. plz tell me now

my no. [protected]

TO WHOMSOEVER IS THE CONCERNED PERSON FOR MAKING TARIFF DECISIONS FOR VODAFONE DELHI CUSTOMERS

I AM A ESSAR/HUTCH/VODAFONE USER FROM THE LAST FOUR YEARS. THE MINIMUM TARIFF FOR A VODAFONE NUMBER TO ANOTHER VODAFONE NUMBER IS AT THE MOMENT 50 PAISE.

YOU HAVE RECENTLY UPDATED YOUR TARIFFS.YOU WERE EARLIER GIVING 1000 MINUTES FOR 149RS BUT SUDDENLY YOU HAVE STARTED GIVING ONLY 333 FREE VODAFONE TO VODAFONE LOCAL MINUTES FOR 149RS.

IT CAME AS A VERY RUDE SHOCK TO ME.I GET THE CARD RECHARGED ATLEAST TWICE IN A MONTH.ME BEING A DEDICATED CUSTOMER THIS IS THE TREATMENT THAT I GET.THERE MIGHT BE MANY LIKE ME.

BUT I STRONGLY FEEL YOU HERE JUST TO MAKE PROFIT AND TRYING TO CHEAT CONSUMERS LIKE US BY RAISING TARIFFS BY A HUGE MARGIN.

THE COST TO U IS NOT THAT MUCH THAT YOU ARE START TROUBLING CUSTOMERS LIKE US.

I HAVE CALLED UP HUTCH CARE AND VISITED A VODAFONE STORE TOO TO COMPLAIN ABOUT THE SAME.

IT IS HIGH TIME THAT YOU STOP CHEATING US OR ELSE YOU ARE BOUND TO LOSE MARKET SHARE


VODAFONE SENIOR OFFICIALS ARE REQUESTED TO T AKE UP THE ISSUE AND KINDLY KINDLY DO SOMETHING TO KEEP CUSTOMERS LIKE US HAPPY.PLEASE INTRODUCE NEW SCHEMES WHERE ATLEAST VODAFONE TO VODAFONE MINUTES ARE CHEAP. (I D BE DELGIHTED IF THE EARLIER VERSION IS BROUGHT BACK..)

i'm having a recharge card, while scratching the voucher i lost my 4 nos. can you help me out, how do i get the lost nos. of my scratch card.

This is to bring to notice of all of you regarding vodafone delhi, i am having vodafone postpaid post paid connection, an excecutive of vodafone delhi office of applicom department named MR. VARUN GOLA, took out my file, took xerox of my documents, scanned it and send it to third party outside without any authorization.

Guys we must think about our information security, our personal i.d can be misused in any way for anything, with this kind of happenings, vodafone will be loosing many corporate customers like my company and me myself. so you guys should think twice before going in for vodafone connection that people like Mr. Varun Gola do exist in applicom department of Vodafone Essar Mobile Services Limited, C 48, Okhla Industrial Area, Phase II, New Delhi 110 020

Vodafone — For New Connection

Sir/Ma'am,
I would like to draw your attention that after the company convert from "Hutch" to "Vodafone", I think company is no more today!!! His service is not only ‘worst’ but also ‘painful’ in the world. Because, as an example : I am trying to take an add-on connection for my wife, but in vain…….it has taken already more than 15 days...but do not get connection and activation……which is really ridiculous and horrible….., while my payment is up-to-date (because I am paying my Vodafone Bill from my salary deduction process)……..so, why I do not get the add on connection…….., I don’t know…..hope, the Director & General Manager, New Delhi/Mumbai, India of this company will look into the matter seriously and even, their so-called esteemed Vodafone Company’s “excellent service”????????????????????????Happy to help you!!!
Regards
Shib Shankar
+91-[protected]

Today i make a call in customer care service regarding the thanku card ur exe Mr rajesh passwan pick up the phone and using abusing language and not providing the info regarding r query i want to launge a complaint regarding the bad services which is provided by ur executive Mr rajesh passwan and ur exe told me that he put my phone no [protected] as in the fraud list call timing is 11:28:24 am[protected]
I request u to take the action against the employee

In real what is vodafone read plz-
for incoming caller tune without pressing any button caller tune activated this is a every day game of vodafone-bcoz i m working with vodafone that is why i m mentioning his thing.
now a days bill is going good just 20% dispute is remainig now other wise previously it was totally fraud in the bill but now it is fine.
now a days the big problem is bill not rec. 70% customer not reci. bill on time and vodaofne charging late paym.
this is absoluteley real
i rec. most of the calls ki cust, rec his bill on this date rec. his wife, but when cust call c.care and told sir my wife 5 years back got expired what r u doing n what sms vodaofne sending ur wife rec. ur bill on this date.
at that time there is no answer we have just oplogise these such type of big mistakes vodaofone are doing every day.
now the new funda of vodaofne is this ki when ever cust called up customer care we have to taggle it sir plz buy a new number, if cust is too hyper from his billing dispute we have to tell sir will u buy a new connection that time cust . will be more hyper he tells u r not doing work properly with this connection n u r telling for new connection -these such type of words we r listening every day.
now vodaofne is40%fraud going and 60% is correct going as per my rating.
bi

vodaphone chor co. hai bill bharene ke baad bhi no. deactivet kiya plan kuch bataya or diya kuch or
my cell no [protected]

my number is [protected]...
i activate 10paisesms scheme...but i got the reply from the same that ur number is not eligble for this scheme...can i now why it is not activate

Today I called Hutchcare and the experience is worst. When I asked what was the name of the Hutch Care person, whom I am speaking to, he says that his name is 'what'. I thought that he was asking me 'what?' and I asked him again a few times. He repeated the same thing again and again. Then only I realized that he was making fun of me. I asked him whether he was making fubn of me. He laughed 'big'. Then only I realized that he was deliberately doing this. I called again and with great difficulties, I could speak t ohis supervisor. He never seemed to realize the impact and his answers were very vague. I intend changing my entire office service provider now.

This is not the first time that I am facing the horrible service issues with Hutch Care.

Dear Sir/ Madam,
My Name is Tanveer Ahmad, Mobile number is - [protected]. ( Post paid
Connection ) I am the user of Vodafone services since last 1year.

My problems is When I had this post paid number -[protected], from
Streem Voice Vodafone ministore, P- road, Kanpur- u.p
Then I also got the 1 prepaid lifetime incoming card free of charge
with our postpaid connection. Prepaid number is :- [protected]

At that time no body inform about that I must recharge the prepaid life
time incoming card after six month at streem voice vodafone mini store, P road kanpur,
Neither give any information at the time of purchasing the post paid
connection. I telling that I probley using my lifetime pre paid card .
Mostly I using my post paid card.

Now My free life time card has been closed and issue to another person
another city . I don't know why ????

If there is any terms & condition for prepaid card so They mush be
inform by my post paid connection & Sms . I also talk to Streem voice
vodafone ministore Mr. Abhikant today they are telling that they can not
don't any thing.
I would like if I am the customer of vodafone so it should be helping
me at your ministore and give me the services.

in this regards kindly solve my problems . Other wise I will have to
consider to surrender my Postpaid connection also with your services.

Thanks & Regards
Tanveer Ahmad
6/10, New eid gah colony
Kanpur, u.P
[protected]

I have been Cheated by offering a Thankyou Card. I was told that it would be beneficial for me, but my original plan was changed, my call rates were drastically increased. I was offered lower STD call rates which I have never Used. Repeated attempts to contact Customercre have failed to change the Scheme.

ANKITA KOHLI

dear sir, mam
i bhupinder singh and my vodafone post paid no is [protected], i have complaint regarding your service, i met with mr saurabh at karol bagh vodafone store, he don't know how talk with customer he talked like a boss, i have complaint to mr atul abt this, he told me we can't do any thing i want to ask they r permanent employee, i warn him i will complaint against u he replied me with lots of confidence plz do whatever u want nothing will happen, lots of stupid customer daily comes here, plz tell me this is way to talk, u should consider all this and i m wating 4 your response...

regards
bupinder singh

Figaro – Vodafone Spike

Essar Vodafone Customer Care service levels have come down even after the transition from Hutch. I would say bad to “A little more bad”. The service provides have been putting in their best effort by telling "Happy to Help You" rather than making their customers feel “How good they are to help.

The standard verbiage remains “We will get back to you within 72 hrs”. If they do get back you are Oye Lucky. If no you may need a lot of patience – Reason Interaction Notes on CRM are either not complete or appropriate in many cases. If you make it a point to remind them to enter the appropriate notes, you may find a way to your problem soon.

Recently I called Vodafone customer service in Delhi to reconfirm if my Voice Mail Service has been deactivated or not which was requested and confirmed by Mumbai customer care. I was surprised to find it was still active.

When I requested them to deactivate the same in Delhi, Delhi customer Care told me of their limited access to my account as I was in roaming, they will not be in a position to assist me and I will have to call Mumbai Customer Care, which is a charged call if you are in roaming. However I ensured that the executive puts in all relevant points in his interaction notes to avoid time and money.

I did wonder how a service provider can speak different language and also have a different system that may not synchronise with Mumbai CRM. But many things are possible especially when one is going through recession.

I had no choice but to call Mumbai Customer Care as directed over a charged call.

I was patient enough to hold the line for 25 minutes till the he Supervisor comes on line, promptly apologising for the delay. To avoid any further charges on the call, I asked the executive to check the last interaction notes and he happily said yes I have put in a complaint regarding GPRS. Though surprised, I felt it was wise to put in a request once again and tell him to ensure that the service order is goes through immediately and my voice mail services is deactivated immediately.

The job profile of Vodafone Brand Ambassador (the cute little Pug – Spike) has changed from Network Services to Customer Car. So has the Position been assigned to Spike from his father Figaro who used to look after their network services. There could be a possibility if the Work Profile of the Vodafone Dog changes to Quality or collection due to recession soon.

I am sure all the Nodal Officers and Appellate Authorities, Supervisors. Team Leaders and Floor managers, need to brush up their training once again as in many a times information given by them could be more misleading than the executives.

A customer however has limited choice but to wait till MNP (Mobile Number Portability) is implemented if he wants to retain his same identity of No. and wants the flexibility to go to another service provider.

Figaro – Vodafone Spike

Essar Vodafone Customer Care service levels have come down even after the transition from Hutch. I would say bad to “A little more bad”. The service provides have been putting in their best effort by telling "Happy to Help You" rather than making their customers feel “How good they are to help.

The standard verbiage remains “We will get back to you within 72 hrs”. If they do get back you are Oye Lucky. If no you may need a lot of patience – Reason Interaction Notes on CRM are either not complete or appropriate in many cases. If you make it a point to remind them to enter the appropriate notes, you may find a way to your problem soon.

Recently I called Vodafone customer service in Delhi to reconfirm if my Voice Mail Service has been deactivated or not which was requested and confirmed by Mumbai customer care. I was surprised to find it was still active.

When I requested them to deactivate the same in Delhi, Delhi customer Care told me of their limited access to my account as I was in roaming, they will not be in a position to assist me and I will have to call Mumbai Customer Care, which is a charged call if you are in roaming. However I ensured that the executive puts in all relevant points in his interaction notes to avoid time and money.

I did wonder how a service provider can speak different language and also have a different system that may not synchronise with Mumbai CRM. But many things are possible especially when one is going through recession.

I had no choice but to call Mumbai Customer Care as directed over a charged call.

I was patient enough to hold the line for 25 minutes till the he Supervisor comes on line, promptly apologising for the delay. To avoid any further charges on the call, I asked the executive to check the last interaction notes and he happily said yes I have put in a complaint regarding GPRS. Though surprised, I felt it was wise to put in a request once again and tell him to ensure that the service order is goes through immediately and my voice mail services is deactivated immediately.

The job profile of Vodafone Brand Ambassador (the cute little Pug – Spike) has changed from Network Services to Customer Car. So has the Position been assigned to Spike from his father Figaro who used to look after their network services. There could be a possibility if the Work Profile of the Vodafone Dog changes to Quality or collection due to recession soon.

I am sure all the Nodal Officers and Appellate Authorities, Supervisors. Team Leaders and Floor managers, need to brush up their training once again as in many a times information given by them could be more misleading than the executives.

A customer however has limited choice but to wait till MNP (Mobile Number Portability) is implemented if he wants to retain his same identity of No. and wants the flexibility to go to another service provider.

Dear Sir,
I would like to bring to your kind attention the problem I am facing because of extra charge taken while downloading of free games which were of approximate 1000kb. I am a Pre- Paid customer of vodafone and had activated GPRS service on my Mobile.My Mob No is [protected]. I have made contact and had complaint about the same to customer care but not get any satisfactory replies. At present balance in my aaccount is in nagetive.Pl do needful either by adjusting the authorise charges or tell me in detail the charges of your services given to me by post at the address given below.

HAV AK SHARMA
RTI CELL
ROOM No G-6
GATE No 4
SENA BHAWAN, NEW DELHI

Dear Vodafone Zonal Manager,
I am using Vodafone Since 2005.But today i am listing call from Vodafone that my Vodafone Validity Expire Today, But I have rechanrge Rs.99-/- in May 2008. for Life Time.I don't know why is my number validity expire today.I am using every month minumum 2000-/- STD.Call.I am continue recharching amount.I know a lots of competition in market.I will not pay Rs.99-/- again for Validity, if You are helping please my number validity extend.I hope you don't loose your valuable customer.I am waiting Your Good Response.Please secure my number for continue.Today is my number terminated, Kindly retain my number, I had talk early morning Dheema, He had given very bad response.He dosen't have knowledge how can i talk with customer, and shortout problem.
Warm Regards
Ashraf Rahmani
.Manager
[protected]
[protected]Direct)
[protected]Board)

Dear Manager,
I am using Vodafone Since 2005.But today i am listing call from Vodafone that my Vodafone Validity Expire Today, But I have rechanrge Rs.99-/- in May 2008. for Life Time.I don't know why is my number validity expire today.I am using every month minumum 2000-/- STD.Call.I am continue recharching amount.I know a lots of competition in market.I will not pay Rs.99-/- again for Validity, if You are helping please my number validity extend.I hope you don't loose your valuable customer.I am waiting Your Good Response.Please secure my number for continue.Today is my numnebre terminated, Kindly retain My Number.I have talk nearly 8:30 with customer care executive Dhima.He has not more knowledge, How to handle customer
Warm Regards
Ashraf Rahmani
.Manager
[protected]
[protected]Direct)
[protected]Board)

plz help sir

Hi, I hv lost my mobil...but i want to be continue my previous sim no. [protected].

Respected Sir
I had converted my prepaid connection to postpaid connection. The executive told me that my all the facilities of prepaid will be converted to postpaid sim. But it did not convert. Now I have taken a new prepaid sim. And now it is out of capacity for me to use postpaid sim. Plz tell me how will be block my post-paid sim ???


Thanking u
Sandeep Kumar

I took a vodaphone post paid connection from a mini store, new friends colony. I was told that initially the number will work as prepaid but after verification within 72 hrs the same will be convert into postpaid connection. I has 222 scheme. But it is going to be a week and verification has also been done on call and visiting my residence. The person also called and told me that everything is ok and your number is active now as post paid. But when I insert my sim into the handset, it shows unregistered sim. I am also unable to reach to the mini store or customer care executive. I am in trouble as I have no number for communication.
I am worried about this vodaphone hail service what they care about thier customer. Can anybody will let me know any mobile or landline number through which I can contact vodaphone regarding my problem. I have already paid security amount and other charges while purchaging the connection so can not also go for another service provider.

Vodafone — new connection problem

Dear Sir.

my self Rohit Joshi i used your two conection ( [protected], [protected]) .your coustmer exective ( sima ) caling me for new conection and i agred for the same. your executive gaurav met me and take Rs-550/- and documents and gave me new no-[protected] but today this no is dis countinue becuse they said only two conection u can opreate on the your name. but no body told me this before taking me 3rd conection ( not ur mohali exective and nor ur gaurav jal executive ) now pls help me what can i do...??????

Thanks

Rohit Joshi
h.no-107 fm
model house
jalandhar city
[protected]

Vodafone — activat 10 ps schme

I am sel va kumar . My vodafone number is [protected]. My question is how to activate the 10 ps Schme for two vodafone numbers and give the details of terms and conditions . pl. reply

I, Pramod Panchal my mobile No. is [protected]. That last day I was reccharging my mobile. due to rain my recharge cupon wept and at the time of scarching the last two number already spoiled. I was trying again and again to recharge my mobile. In the mein time the massage had received that RECHARGE IS NOT ALLOWED .

Hence your good self to solve my problem and allowed to recharge the said mobile.

Respected Sir,


mera Sim card 6 month phale gum ho chuka tha lekin ab me apna no. lagata hu to no. aligar milta hai me janana chata hu ki mera no. con chla rha hai

mera no tha :-[protected] yadi apko pata chal jata hai to mera new no. hai [protected] hai

Vodafone — NEW CONNECTION

DEAR SIR,
I HAVE BOUGHT A CONNECTION IN THE NAME OF SURYA KHANNA TEL.NO, [protected] FROM VIT CAMPUS IN VELLORE.ALL THE FORMALITIES WERE FULLFILLED INCLUDING THE VERIFICATION AND THE PHOTOS.BUT NOW AMESSAGE IS BEING FORWARDED ON THE PHONE REGARDING THE OUTGOING CALLS BEING BARRED AND THE CONCERNED PERSON IS NOT TO BE FOUND.WE HAVE TAKEN A PREPAID CONNECTION 505Rs WITH A LIFETIME VALIDITY.KINDLY LOOK INTO THE MATTER AS WE ARE IN DELHI AND MY SON WITH THIS CONNECTION IS IN VELLORE.


THANKING YOU,

RAMAN KHANNA [protected]

I had taken a new connection of vodefone in Delhi on 27.07.209 from Vikas puri and I gave the dealer my driving license and employer's letterhead declaring my address at vikaspuri. the new number i.e. [protected] was activated on the same day. but due to non submission of my documents by the dealer to Vodafone my caller ID was deactivated on 02.08.2009, outgoing facility was barred on 03.08.2009 and finally my incomming is barred on today i.e. on 06.08.2009. on sunday date 03.08.2009, I had again given a copy of my PAN Card and Photograph to the dealer. but till now the solution to my problem is still awaited. Now I want to lodge a complaint againt the dealer, the details of the dealer is appended below :

NAME OF THE DEALER: AMIT GULATI
PHONE NUMBER : [protected], [protected]
SHOP NAME : JHANKAR MUSIC PALACE
ADDRESS : DG-III - 297, VIKAS PURI, OPP. PARMARTH APPARTMENT, NEW DELHI-18

Kindly cancell the dealership of the above deler so that in future he can not be a part in arrising troubles to your valued customer and activate the services to my above mobile no.[protected]. I am still your customer having mobile no.[protected] since last 04 years . your customer are your base and without customr any company can not survive.

REGARDS

SUBHASH DUBEY
MOBILE NO. [protected], [protected]
ADDRESS - DG-III - 50, VIKAS PURI, NEW DELHI-18

dear sir,
I would like to bring to your attention the problem I am facing because of ridiculous service of Vodafone. My Number is [protected] and yr regular customer from last 3 years. I have not activated any value added service( love struck alret) this service is activated since 10 July 09 . When i came to know that service is activated and my 30 rupees deducted from my a/c i contacted your customer care centre to deactivate the service mentioned above immedietely to avoid any further deduction. They assured me that we will positively deactivate this service.i satisfied, but by next month i.e 12th aug 2009 a received a sms that 30 Rs. has been deducted from yr account for yr monthly love struck alert.i shocked to recieve this and immediately i called ccs to deactivate and my 30 rs should be refunded.till my service is active and if my complaint will be not considered seriously i will definitely report to consumer forum.so please deactivate the service mentioned above and rs 30 may kind be refunded.This is my humble request to you plz take a action and resolve my problem.

Airtel — Before validity number withdrawn by the company

Dear sir,
I am using a number [protected] before many years in Varanasi.I am working now in North East Zone before one year, where pripaid roaming is not avilable so I am using this number as each after six months.I am use this number at last time in Nov-2008, after this in May-2009 I know that my sim card may be last so I was complete all legal formality about to issue to new sim of my number, but your outlet was unable to issue to sim because he have no sim in stack.I am try may time in may 2009. In July 2009 I was send my father to your outlet then your staff define that this number may withdrawn by company.This number was issued as a life time pripaid with valid on Dec - 2024.How is it possible to withdrawn my number before validity by company.Kindly take the necessary action about my problem & informe me how to found my number as early. Please do the needfull.

Regard's
Vijay Kumar Srivastav
[protected], [protected]

Prepaid — Number may be withdrawn by the company before validity.

Dear Sir,
I was send a complain to you about my number [protected], which is with drawn by airtel before validity . But you have not responce. Please take the necessary action about my problem other wise I have take the legal action about you and you are fully responsible about that.

Regard's
Vijay Kumar Srivastav
[protected], [protected], [protected]
Varanasi

Dear Sir
Mobile No. [protected] has been shifted from prepaid to postpaid as my phone is totaly dead since 05.09.09 to till date cause my phone not activate due to some network problem
please activate my no immediately

Yeh kaminey vodafone walon ne duniya ko chutiya bana rakha hai,
saale kehte kuch aur hai aur karte kuch aur.

Scheme-II — Check cleared and Withdrawn

Dear Paazee Customers
My cheque dated 25th Sep which i have send it for clearance on 26th got cleared on 29th Sep in the morning and then all money bounce back in the afternoon stating account has been FROZEN. Therefore i do not know what is going to happen next!., i hope bank will send the re-bounced cheque to me and then i need to contact only paazee??????!!!!!! or what? Since i am in Bangalore i do not get update any information what is going on in Tirupur?

[protected] plzz help me by giving me the name and address of the owner of this phone number... thnx

WILL U PLZ PROVIDE THIS PHONE NO

"[protected]"

ADDRESS IN DETAILS...AND USER NAME...THAT I CAN GREATLY THANKFUL TO U...

dear sir,
i am a vodafone customer. my phone no is [protected].i want to receive my call details of current month.

i am totally frustrated with this vodafone connection.when i insert sim in phone it shows sim card is rejected.i called at customer care but he was so irresponsible toward it.

Vodafone — other areas retailer selling in my area

1distributer is saling his simcard in my area my name is shaikh imtyaz from surat my shop name is dream mobile shop my demo no is [protected] i complain against him lost of time but after few hour he start saling sim again and he said that he is mobile retailer so can u please tell me he can sale or not in my area ?

mera naam aashu he, maine 26-jan-2010 ko 50Rs ki flaxi ka top up karaya tha, vo top up abhi tak nahi aaya, jabaki shop se vo succses full ho chuka ha, please tell me.

Hi!

Please get me informed about the phone no [protected]. it is a vodaphone no and from delhi. Please inform me at the earliest.

Thanks & Regards
Sharmila Sen

My no is [protected]
5 months back, i had cancelled by number wherein i was being given a call from Retention Team that Free Roaming Service will be activated on my card wherein i will be charged local rates whislt on roaming in Maharashtra, , , , due to which i again activated my number, however it was not activated and i had to pay extra bill for false commitment from Vodafone
i have visited Vodafone Helpdesk Center @ HyperCity Malad wherein still my issue is not resolved
At times i get a credit and Roaming Free gets activated but again in next month i am charged for the same, ,
This is pathetic service, , i have spoken to Shahid, Arif and to Manager - Arvind, , , more than 10 times but my issue still not resolved, , ,
Customer service sucks, , , even i called up 196 but same conclusion, , , that visit Help Desk Center, , ,
Now you only tell me where to go
Is there anyone who can help me on this, , , , Mukta Darara

Date: 23 Sept 2010

My number is [protected].
there is some unwanted service activated on my mobile which keeps on deducting 3 rs every day unnecessary.
I called three times..

1st time a women gave me wrong code to MSG on 144, which do not worked.
2nd time a man gave me another wrong code to message on 144 which also not worked.
3rd time, i asked the person to deactivate the service himself. He said it will be deactivated in 24 hrs. I received a message also saying that the service will be deactivated. This is third day from then and the service is still not deactivated and, still 3rs are getting deducted from my balance every day.

Now when i am trying to call to customer care using number 111, it is again and again directing me to unwanted options and even after selecting 119, its is returning to main menu and not directing to any customer care executive to talk to. I tried yesterday evening and today morning also.

This is clearly a trick to keep on deducting money from the balance.

Please act on this ASAP

Vodafone — close account 9873845809‏

I am highly troubled by your team. I thought i am a good consumer for you on behalf of my heavy bills and regular payments which you can also of course check and see.
But in my last days in India, I had visited your contact points twice, once in gurgaon and once in kurukshetra to pay off my pending bills and close down the number or convert it to some prepaid account, but your team there never supported me. They only asked me for a resident proof that I never had but you can see the loyalty of the consumer by his usage and payment history but sad to say, none was given any weightage even on my own visit to your stores.
Now i have left India and probably for an indefinite period of time that can range from 1-5 years span.
What I would still like to do is that:
1. send me my pending bills online so that I can check them and make a payment.
2. payment would be made without any late fee charges or interest or fines.
3. letter of confirmation that the account is finally settled and no dues are pending henceforth with this account.
4. and that this number would be converted to a pre paid connection in my name which I would be able to use whenever i return to Delhi.

I donot want to end up this long relationship with vodafone with a bad note and seek your support to clear the matter off.

Regards,
Akshat Gupta
[protected]

I am highly troubled by your team. I thought i am a good consumer for you on behalf of my heavy bills and regular payments which you can also of course check and see.
But in my last days in India, I had visited your contact points twice, once in gurgaon and once in kurukshetra to pay off my pending bills and close down the number or convert it to some prepaid account, but your team there never supported me. They only asked me for a resident proof that I never had but you can see the loyalty of the consumer by his usage and payment history but sad to say, none was given any weightage even on my own visit to your stores.
Now i have left India and probably for an indefinite period of time that can range from 1-5 years span.
What I would still like to do is that:
1. send me my pending bills online so that I can check them and make a payment.
2. payment would be made without any late fee charges or interest or fines.
3. letter of confirmation that the account is finally settled and no dues are pending henceforth with this account.
4. and that this number would be converted to a pre paid connection in my name which I would be able to use whenever i return to Delhi.

I donot want to end up this long relationship with vodafone with a bad note and seek your support to clear the matter off.

Regards,
Akshat Gupta
[protected]

Vodafone — not activating the plan after did recharge

hi good afternoon sir.
my name is khursheed a matte from belgaum.
i got ditched by cellular sarvice provider vodafone karnataka.
i recharged on 08/11/2010 of rupees 699.
but till now i am not able to get benifit of that plan
i spoked with customer care executives many times and got the complaint no also.
but till now no use.
plz i hope you'll help me for this.
my vodafone no. is[protected]

Vodafone — Scam on collecting 50 paisa

I have been having Internet connection issues on my Vodafone mobile for last two days. This morning I called 198 since that is what the website says to call for complaints. Doing that the customer service rep tells me to call 111. Calling 111 they charge you 50 paisa and when you ask them why they are charging 50 paisa they tell you to call 198.
It is not about 50 paisa but it is more of Vodafone practices that seems like a big scam.
Is there anyone else that feel like this is happening. Please voice your opinion.

sir mai sachin kaushik apko[protected] ko RTI suchna adhikkaar adhiniyam2005 k tahat aapse kuchh suchna prapt krne k liye prathna patra post kia tha (vodafone c-48 Okhla Industrial Area Phase-II New Delhi-110020). Jiska aaj tak mujhe koi jawab nhi mila h. Mai apko punah un questions ko repeat kr ra hu. Aaj se lagbhag 6 months pehle maine apke voda mini store Krishna Nagar se apna mobile no [protected] ko post paid karaya tha. Aaj se karib 3 months pehle mera phone chori ho gya tha jis karan maine yr no band kra dia tha lekin 1month no band rehnek baad meri bina kisi request k is no ko krishna nagar vodafone store ne dobara activate kr dia. Jab mere paas bill aaya to vo bill maine vodafone store yamuna vihar lejakar Pradeep Kumar se check kraya to unhone bataya ki apka no ek no pehle krishna nagar se activate kr dia gya. Mai apse kuchh questions ka answer chahta hu.
Q-1: Mere bina request k no activate q kia gya? Agr us no ka misuse ho jata to uska jimmedar kon hota??
Q-2: Jab mere no par na incoming call h or na hi outgoing call h to m bill pay q karu??
Q-3: Kya apko Govt. ne aadesh dia h kya ki agar kisi ka no chori ho jata h to aap use 1month bandrakhne k baad bina kisi request k dobara activate kar de??Agr aisa h to uski photocopy muje mail kare.
Q-4:Mai apne mob no [protected] ko prepaid karana chahta hu iski liye aap muje bataye ki mai kya karu?


Email Id: [protected]@gmail.com
Mob no- [protected]

Agar aap muje koi santosh janak jawaab nhi dete to mai aap par kaanuni karyavahi krunga









Your Customer
Sachin Kaushik

Vodafone India — 6 months call details

Sir, I want my 6months call details.please send to my email id:mallik.[protected]@gmail.com.

Vodafone India — Very poor range in my three village

Very poor range in my three villages plese a tower is provided in my area we are all sacrifice for the range please sir accept my reqest

Vodafone — hi sir(this no worang person used)

Kindly block my sim, because i have got bad response on this no so pls closed this no and update in our record. phone is [protected] Thanks/regards pooja

That is the thing every one is fasing.Please try to avod those type o[censored]seless things.

there is no code or means by which you can find out validity of your bonus card except customer care which is always busy or suffers 4m poor connectivity . I by mistake got my mobile charged with another bonus card (rs. 69) when my previous card( same rs.69 card) was NOT expired . i just want to know now what will happen
because customer care is always busy or they cant hear my voice they say that validity will remain that of previous card.....CAN ANYONE PLEASE HELP ME??????

I was recharged my [protected] at rupees 100/- + Bonus card rupees 37/-for UP,Bihar,Jharkhand & Gujraton 18 Dec 07, but all call charged @ of rupees 2.65 per minute. Your all add and publicity was false. At present your cusumer care take no response.My complaints Nos are[protected] dt 27 Dec[protected] dt 31 Dec[protected]Jan08. Please intimate present position of the complaint. It will be solved or not.

I was recharged my [protected] at rupees 100/- + Bonus card rupees 37/-for UP,Bihar,Jharkhand & Gujrat on 18 Dec 07, but all call charged @ of rupees 2.65 per minute. as per vodafone all add and publicity , all STD calls will be provide at Rs 1/- but after recharged all are charged at 2.65 per minute. everythings was false. At present your cusumer care take no response.My complaints Nos are[protected] dt 27 Dec[protected] dt 31 Dec[protected]Jan08. Please intimate present position of the complaint. It will be solved or not.

sir,
i request u that in my area a big network problem.so plz help usssssssssssssssssssssss

Sir,
I'm not satisfied with vodafone's service.My number is [protected].Vodafoone activated caller tune without my permission. when i complained in vodafone care they told me that this service was activated by me but i hadn't any call from vodafone for caller tune. vodafone service also cut my 30 rs.
Thus, I'm not satisfied with vodafone service and answred by exucative members of vodafone care,
This was my first bad experience of vodafone service.
It will be solve or not.
reply as soon as possible.
Hoping good respons.

vodafone,relince — activating services without permission

I AM CUSTOMER OF VODAFONE FROM PAST 2 YEARS.BUT NOW I AM VERY UPSET WITH SERVICE OF VODAFONE.I DON'T UNDERSTAND WHY THEY ACTIVATE THEIR LOWER CALL CHARGES SCHEME ON MY NO.[protected].I HAD A TALK WITH THEIR REPRESENTATIVES MANY TIME AND DEACTIVATED THE SEVICE.FOR THIS SERVICE THEY HAD CHARGE ME Rs.12 TWO TIMES WITHOUT MY PERMISSION AND NEVER REFUNDED.I HAD A TALK WITH THEIR SUPERVISOR MISS SEEMA WHEN I TOLD HER THE COMPLETE ISSUE SHE PUT MY ON HOLD AND NEVER COME BACK AGAIN.BECAUSE OF THIS INCONVINIENCE I AM NOT ABLE TO RECHARGE MY PH.BECAUSE WHENEVER I RECHARGE I CANT MY USE MY PH ON TIME.I AM VERY UPSET WITH THIS AND WANT A SERIOUS ACTION TO BE TAKEN AGAINST THIS.THAT WILL BE VERY MUCH APPRETIATED.

dear sir,
i am using vodafone service from past, but now they blocked my outgoing call. when i called customer care they are saying ur document not verified and you have to go in vodafone store again. but where i am living there is no vodafone store. when i dicussed this problem with them, they said they cant help me. already i have submitted my all govenment attested true copies which they needed. at the time of submission also they cheked my originals. i am living at washim - 444505 (maharastra). pls help me.

thanking you.

regards

anil ambhore

Vodafone — abt service

dear sir,
i am using vodafone pepaid service from past and my mob no is [protected]. but now they blocked my outgoing call. when i called customer care they are saying ur document not verified and you have to go in vodafone store again. but where i am living there is no vodafone store. when i dicussed this problem with them, they said they cant help me. already i have submitted my all govenment attested true copies which they needed. at the time of submission also they cheked my originals. i am living at washim - 444505 (maharastra). pls help me.

thanking you.

regards

anil ambhore

Caller Tunes Activated without request

Dear Sir,

with regsrds i want to say that i am not satisfied with Vodafone connection which i have, which i am using No [protected].
Following are my complaints
1>Changed of caller tune without any information or permission. Then deducted the charge for caller tune
activation. When the caller tune activated immediately I deactivate the service by "CAN CT" to 144 and
also the got the deactivation confirmation from Vodafone. But my balance not been updated. It is a
fully cheating service.

2>Unlimitted useless calls from VODAFONE for select caller tunes
3>Unlimitted useless messages from VODFONE like VK-offer/free tone/movie/ganabolo etc.

Looking good responses in future. So now tell me the solution. We have huge corporate connection of
Vodafone.

We think we should quit VODAFONE now.

Thanking you
Pradip Dey

Dear Sir,

I am regular customer of Vodafone and have many of numbers with me. But This is the complaint for Mobile No.-[protected] which is now disconnected. In this number, this was earlier purchased from Sant Nagar East of Kailash, but from last long time from Feb-May, My brother was out of station and not used this, so I requested to close this number to Mini Store (Sant Nagar) many of time but nobody Listen and denied to close this number. This results I pay bill without using number and In Month May, I used some talktime and request to close connection permanently and wasted half day for this operation.
Service in this store is very poor by all executives, they didnot listen to customers.

During close of connection, extra charges are also taken without giving any details, so I again visit the Store as on Aug.19, 2009. I requested again for settlement and waste my 2 hours in store. Nobody Give details of settlement and also denied for duplicate copy of previous bill as hard copy and Soft copy. They insult me in front of many of persons.

So Now you are requested to solve the issue and give details for settlement on my alternate number [protected] and above mentioned mail. Also request you to visit this store and see the working of your staff member (NITIN, ABHINAV and other Colleques). Also requested to solve the problem for [protected], there is problem with other networks other than Vodafone.

Plz send any of docs on below mentioned address ;
H.No.-127, Ground Floor, Block-i, Pocket-3, Sec.-16, Rohini, New Delhi.

Vodafone — Caller tune getting activated continuously without request

We have a vodafone mobile prepaid connection in hyderabad that is being used by my parents. In this connection, caller tunes are getting activated without any o[censored]s requesting for them. I already deactivated the last caller tune which we didn't request for. Again, the vodafone brand caller tune got activated without any request from our end! Sometimes, the activated caller tunes are not good also. We are unnecessarily paying money because of these and in addition to that we sometimes feel bad when our callers tell us the caller tunes they hear while calling us. This is totally bad on Vodafone's part and the company should refrain from doing such things.

Vodafone India — Callertune activated without request

Vodafone India is sending autodialler calls to customers like a normal call and if anyone picks up the call unknowingly the caller tune is activated and the very next day Rs. 30 is deducted as monthly rental. No money will be refunded even after contacting the customer service. Vodafone is robbing the customers. I think we all should appreciate our present very liberal government for allowing such foreign stealing companies to florish in India. I think it is best in the interest of everyone to quit Vodafone India immediately.

My father shri D.A.Pimplapure is also a similar victim. His age is 76 and he is using mobile just to be in touch with the family and never wants to get activated any callertunes in his mobile. But the company always activates caller tunes in his phone against his wishes. At present, a very absurd caller tune has been activated on his phone which is very hurting and it doesn't suit his age. Kindly do some thing to correct this Vodafone. I discarded using vodafone for so many different problems which were never attended properly.

Dear Sir,

I got the message form Vodafone on dated[protected] time - 10:30:19, size of message -1.0 Kb, Message center number - [protected].

Message : Dear Customer, black berry strom handset winner for Aug, 09 is Mr. Lokesh B. continues to pay yr vodafone bill before due date and you too may win black barry storm handset or a i10 car.

I already visited your vodafone center but they told me they will contact me. know still I am waiting from your response kindly let me know the status.

Regards,
Lokesh Bagri
[protected]

Vodafone — about bad service of caller tune

hello vodofone ,

the bad service about callertune in vodofone because in airtel we can get all songs from the world (old r new)it is but in vodofone only limited songs no (old songs, no new songs) it is very bad about vodofone servoice.
so make all the the old songs & new songs in vodofone caller tune (this is for your kind infermation make all
the MGR song in vodofone it will be very use full to the cuttomer u will all so get good name in the customer
so change like AIRTEL & WORK LIKE AIRTEL (MAKE CALLERTUNE SERVICE LIKE AIRTEL MAKE ALL SONGS IN THE CALLER TUNE DO IT IMIDITLY

Dear Sir,
with regsrds i want to say that i am not satisfied with Vodafone connection which i have, which i am using No [protected]
Following are my complaints
1/With out my permission activated chat service, and reduct 30 rupees.
2/Any time i make a call asking address proof, iam alread two times sumit douments.What should i do .
Looking good responses in future.

Hi Lokesh,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Pre due date contest gift has been clarified. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

please free callertune in my mobile

I am disagree with your answer

how to get vodafone monthly bill

I have dropped my cheque in a Vodafone drop box kept in our office at Building No 9A, Tower A, 7th Floor, DLF Cyber City, Phase III, Gurgaon-122002 on 18th April 2008 valued Rs 751.02 (vide cheque no 440153 dt 17th April 2008 of Axis Bank Ltd ).My Vodafone number is [protected] but every time a call is comming from Vodafone care that the same amount is due for payment.

i need a bill enquiry because i want to coninue a line and how much i have to pay a bill to continue a connection

Give me a hello Tone
Like-
Halla boll and Om Shanti Om list of song

I have brought VODAFONE line on[protected] and i make a call to coustomercare to clarify my doubt they use abusing word on me when i am saying my name.I[censored] have any doubt u can verify from ur record what did they have spoken.it is my second call which i make to coustomercare. PLEASE VERIFY AND TAKE ACTION ON HIM. THANKYOU

My complaints are:

1) Without my permission Call conference service has been activated on my number, for which I am paying a rental of Rs.49.00 from last 8 months. Even after requesting for deactivating this service (rahul talked to me, in this regard), the charges are again there on my bill this month.
2) The charges of Rs.250(in jan feb), and some more in months of march are imposed on my number on the account

sir,
actually i want a caller tume of song "DIL NE TUMKO CHUN LIYA HAI"
plz m diying 2 get dis caller tune...

thnk you.

Hi
Iam a Post paid customer of vodafone ([protected]) A.P. My a/c was acctivated in the month of ?July 07. That day on words i have not received any type of statements to my residence or my office. I given alot of complaits also.
The complaint no's
[protected] 20/01/08
[protected] 31/12/07
[protected] 13/02/08
[protected] 09/02/08
[protected] 08/01/08
[protected] 03/01/08
[protected] 18/10/07
[protected] 05/11/07
[protected] 24/11/07
but no use.
And i have one adjestment of 50/- bill inthe months of augest but not yet
If i call customer care mo use.

I have cheated by Country vocations, and they have charged me 20, 000 rupees and they gave nothing but disappointment...please let me how should i proceed to get this money...Since more than 1 year I behind this pupil

regards,
Srini

I paid 300rs to your Expertease Solution customer Manegment unit of vodafone to convert my prepaid connection to post paid. I have submitted all doc. 1 month back still this time I havent received any response from your side.
Kindly clearify...

My cell phone number is [protected]. I had a problem regarding my messaging pack which was not activated even after 2 days of my re- charging for Rs.31. So, i went to the hutch customer care office in R.T.nagar, Bangalore and i spoke to one mr. natesh joyappa on the 30th of November .He told me that my problem would be solved in a couple of days and i even received a message from vodafone saying that my complaint would be addressed by the 4th of December.But even after waiting for an entire week nothing happened.
I, in that week visited the customer care center 4 times and every time i went there, mr. natesh would tell me that he would set it right by 8p.m. On one such day, he didn't even have the courtesy to speak. All he did was give me a thumbs up sign!
And i again went today but fortunately spoke to some one else and he reversed my transaction within 5 minutes. If, all it took was 5 minutes I really do not understand what took mr.natesh 12 days. I really hope you teach your personnel some basic etiquette, and hire people who are really committed to their work, someone unlike mr. natesh. I do not know if he has a language problem or if he is just indifferent to the customer's needs.
I really hope that you take this matter seriously before you lose a lot of customers due to your dismal customer care. I for one , am definitely switching over to another service provider as soon as possible. I'm sure it will be worth all the inconvenience that i have to go through.

Thank you

i am gaurav kukreja using vodafone prepaid services ([protected]) from last three months ,i am facing a very big problem from this number which i hope is very uncommon in nature.

without touching my phone, that connection (number-[protected]) makes miss call to unknown no very frequently may be more then 5-10 calls on different no on daily basis....which is unknown to me always...and most of them call me back n asking for the reason .....its craets conflicts most of the times...i made complaints many times and ask for the complaint no but customer care always says no for that....

i am not able to block his no because i have giving this no to so many persons/places.

So to whom it may concern i requested that please do something in it ASAP & please take some action or else i will file a case for some kind of reimbursement either by wealth or action over this company.

Hi,

I am using Hutch for past 1.5yrs and i am quite satisfied with the service.

Initially there were several plans, but now-a-days their are no such offers going on.

For eg. 1 yr There was a plan where only 3 favorite numbers of hutch was able to call at 10paise/min.

But now the same scheme is 25paise/min.

Please let me know if the Vodafone can renew the same scheme once again.

Because i have a girlfriend and i call her daily and we speak for atleast an hour.

So it is would be better the previous plan of 10paise/min can be activated.

No doubt if the 10paise plan in only for one single number.

Would appreciate your reply at [protected]@yahoo.com

Thanks & Regards,
Vicky

Regarding of new my post paid connections...I spoke to lot of peoples everyday. Example today i spoke to Cutomer care staffs Mr.Antony, Mr GeeRaj,Mr Shylash, Mr Viswanath and more peoples. They said today evening it will be activated. Already i have send one complaint through the same the Indian consumer complaints website before two days...but till it is same positions....Really I feel very bad....Kindly do one thing... First you can disconnect my mobile service....thats better.....Pl disconnect my connection and send a written statement to my mail id...And my address also....


Thankyou....

Vodaphone customer care is really very lousy. They have bunch of in experienced people out there and they also are not responsiv. My experience has been bad, trust me... dont want to spend too much time and energy here to even narrate this.

As regards their plans they are attractive only form the outside.

I recharge with 200 rupees .i have already got 2 more month validity.why its not considered as top up .Why you are not providinng any list to customer.and if we have validity its mean we are recharging only for top up.
Regards
manmeet k

plzz tell the puk no.
my no. is
[protected]

Dear Mr.Asim Ghosh,

I am extremely sorry to write you & forced to do so as I did not found any other solution.

Sir, I am using the Vodafone Connection as a Corporate Connection for the last 13 months( Mobile Number-[protected])

My entire account details will give you the clear picture of a true customer but never got any value from your end.

I would like to draw your kind Attention with some following Points which will state how Vodafone is doing Business & why people loosing their trust in Vodafone ..

1. So many times so many complaints has been raised by your so called valued Customer but, nobody even bothered to respond at least once.
May be all the complaints has been deleted at your end as could not attended till date due to excessive work load of Vodafone employees. A few Complaint number like,[protected]/ 16.12.07; [protected]/ 09.01.2008 ; [protected] / 09.01.08 is still remembered by me.

2. At least 7 ~ 8 times my connection has been deactivated by Vodafone without any prior Information , although Cheque has been deposited prior to due date in Authorized Vodafone Outlet.

3. Executives like Maninder Berdi,Sahil do not even know what does Customer means.

4. It has become a regular practice at Vodafone either to keep on hold the Customer at least for 10~20 minutes or simple to disconnect the line whenever not able to give any satisfactory answer to the Customer.

5. Before going to Foreign for Official work it was intimated to Vodafone & requested to keep alive the network ,but never felt to do so although it is a Corporate Connection & maintaining a good track & was disconnected in next 4 days only.

Sir, I do not have any answer of this outrageous attitude of Vodafone

I can provide & submit all the details & can prove that inspite of dropping a local cheque in Vodafone Authorized Outlet before due date my Connection has been discontinued at least 3~4 times,which caused a massive monetary loss for me.

I shall wait till 11 am of 11.01.2008 for a satisfactory answer to get all my Monterey looses before I take any further decision

I shall be very thankful if you can provide Help & Support .

To:
Manager Customer Service
Vodafone Essar South Limited, Constantia Office Complex, 11, Dr. U N
Brahmachari Street, Kolkotta - 700 017

Sub: Double payment for “Life Time- Hutch prepaid connection”
Hutch connection: [protected], Sim No. 6030076

Dear Sir/Madam,

This is Dr. Tarun Kumar Gangopadhyay, a Senior Scientist in a Central
Government Research Institute.

On 04-01-08, I have purchased a mobile set (L6i Motorola) from M/S S.H.
Mumtazuddin Times (P) Ltd, 13, BBD Bag (East), Kolkata-700001 for my wife.
The name of the customer is recorded on the receipt (tax-invoice No.:53140)
with the name of my wife (Ms. Susmita Gangopadhyay). We have also purchased
one Hutch prepaid connection for Life-Time facility with a Simcard (sim No.
6030076) by Rs. 375.00/= (tax-invoice No.:53143) from your distributor M/S
S.H. Mumtazuddin Times (P) Ltd. After selling the same, the showroom people
said that to activate the sim-card we can go to any Vodafone centre and no
need to pay further.

Phone number of M/S S.H. Mumtazuddin Times (P) Ltd. is :[protected], Mobile:
[protected].

On 08-01-08, When I activated the simcard in a different showroom (M/S Anand
Telecom, 4B, Rani Bhawani Road, (Opp.Southern Market), Kolkata-700 026),
they also charged me Rs. 297/- for activation and Life-Time connection. So,
I had to pay again. Phone number of M/S Anand Telecom is[protected], Mobile:
[protected]. They also informed me that there is no package available with
Rs. 375/- for getting Life-Time connection and I may get refund from M/S
S.H. Mumtazuddin Times (P) Ltd. for such mistake.

On[protected], I went to talk M/S S.H. Mumtazuddin Times (P) Ltd., for such
double charges and asked for refund. They behave roughly, also blamed on M/S
Anand Telecom for taking double payment and shouted me to go to second shop
for refund of such double payment.

Finally on[protected], I went to Vodafone store SPM (Vodafone ESSAR East
Ltd.) near Rashbehari crossing and submitted a written complain for the
above fact and waiting for your valuable response.

Now as a bonafide customer my queries are as follows:
(1). Is there any package of Hutch Prepaid Connection Life-time with Rs.
375/- as they are selling? As and when I checked the mobile set in Vodafone
store SPM near Rashbehari crossing, it is observed that life-time facility
is not available with the package Rs. 375/- sold by M/S S.H. Mumtazuddin
Times (P) Ltd. So, I want to get the clear picture about this product and
selling package.

(2). Why I have to pay twice? This is almost unacceptable as a legitimate
customer is bouncing in two different shops and salesmen of the distributor
are giving all wrong information (without giving satisfactory explanation).
Moreover, when we are going to the showroom of your provider they are just
giving blame on each other. We the customers are facing such trouble.

(3). Please send me the official confirmation about the Hutch life time
connection in my mobile set.

Therefore my humble request to take necessary action for the above mentioned
fact, to avoid such inconvenience to the customer. Kindly arrange re-payment
of Rs. 375/- or include as talk time in my mobile account Hutch- [protected].
Please acknowledge the receipt of this letter. I am waiting for your

valuable reply.
Your sincerely,

Dr. Tarun Kumar Gangopadhyay,
28/A, Sahanagar Road,
PO: Kalighat, Kolkata (Calcutta)-700026, INDIA
Phone: BSNL line:[protected], BSNL Mobile: [protected]
Emails: [protected]@hotmail.com, [protected]@cgcri.res.in, [protected]@yahoo.com

[protected] not to be disturbe by caller tune & send me SMS callertune deactivate in all times

I wont suggest vodafone to anyone because:

Sub: Vodafone cheats customers:
[protected]
Recently I bought one Vodafone six-years connectivity prepaid card for my son (we have BSNL, Tata-Indicom mobile lines with an Airtel landline added to this). Since, he is only 12 years old I could not take the card in his name and as such I took it on my name. First my son recharged the SIM with Rs.50/-. After a couple of test calls and downloading of a ringbone it reduced drastically to Rs.2.84 paise. Everybody know that Vodafone lines get number o[censored]nwanted SMS automatically. Since he do not know the dangerous nature of these and since he do not know how to get rid of them we just deleted them. One day, while he was using the phone somehow a Vodafone alert service got activated and his balance of Rs.2.84 awfully reduced to -28.16.

We checked with the dealer he said that some service might have got activated. Then we checked with the Vodafone customer care and as per their direction we again recharged for Rs.50/- which act deducted Rs.-28.16 from our talk value and we were left with Rs.14.35. (So we paid Rs.30/- for an unwanted service.) Then we used that Vodafone alert which was somehow chosen by him and got a reply saying that the alert service was deactivated. Then we sent one SMS to stop vodofone junk mails by using a term ACT DND (suggested by customer care people) to the specified number. We got a message from Vodafone saying that their SMS will be stopped. But after a day or two we started to receive junk SMS from them.

Today morning we had only Rs.9.37. This afternoon again our account reduced to Rs.-20.63. Probably Vodafone company swallowed another 30 rupees for its favorite service. So, just in a week they swindled Rs.60.00 from a customer diligently. I spoke to the customer care twice. Both the female staff repeated their jargon “the customer is wrong”. Fed up with their attitude I finally broke the SIM-card into two and thrown it away. Thus I spent Rs.350/- for learning a soar full lesson from Vodafone.

Vodafone’s advertisements are extremely good; their customer care people are very kind (only male staff); their advertisements are catching but their attitude is detestable.

An unfortunate customer,
P.Karthigayan

I am using Vodafone for last 3 Years. Yesterday I got 3 sms from Vodafone saying my caller tune has been activated and Rs 30 was deducted from my account for which I haven’t requested them for. When I called the customer care no proper response or answer

discontinue the vodafone bollwood alerts

April 25, 2008

Dear Sir,

I am ex postpaid customer vin odafone services. My plan New Talk Plan 150 in one year rental from 13/3/2007 to 13/3/2008, (Payment Rs.1010/-). I Disconnection my line on February 4, 2008. (Which i already mail on dated 4/2/2008) to VODAFONECARE.[protected]@Vodafone.com. You are reply also, that it would be disconnect from 48 hrs.

Mobile No: [protected]
Relationship No: 1.20477394.
Billing Address : P.O. + Vill – Jetia (Nutanpara), Via – Hazinagar, Near Halisahar Station, P.S. – Bizpore, Dist – 24 Parganas (North), Pin – 743135, West Bengal.

Till date the line is open and already a bill sent my address. And continue harassing my land phone no and theat to me for payment the bill. I am a senior citizens and retired person. Kindly explain why i paid the sending amount ?

Please, Kind request to you kindly see the matter and stopped my line as soon as possible. I would be highly greatful.

Thanking you.

Yours faithfully -
saroj Kumar Sikdar
*************
Attach The Sending Letter

Date: 04/02/2008

To
The Customer Care
VODAFONE Telecom East Limited
Constantia Office Complex
11, Dr. U. N. Brahmachari Street
Kolkata – 700017, India

Sub : Application for Permanent Disconnection of my Vodafone Number : [protected].

Dear Sir,

I beg to state that I am a customer of Vodaphone Services. My name is Saroj Kumar Sikdar & I inform you that I have postpaid connection in New Talk plan -150 in one year rental from 13/03/2007 of (Rs.1010/-) up to 13/03/2008. Now I request to you, I am unable to maintain monthly charge as I am retired person, age 62 yrs.

So, I request to you please stop my connection from 13/02/2008.

Mobile number: [protected]
Customer A/c No: 1.20477394.
Billing Address : P.O. + Vill – Jetia (Nutanpara),
Via – Hazinagar, (Near Halisahar Station)
P.S. – Bizpore, Dist – 24 Parganas (North),
Pin – 743135, West Bengal.

Please, disconnect the above mobile number -[protected] permanently (Any Incoming, Outgoing, SMS should be totally stopped) from the Month of February 13th, 2008. My payment of bill is up to date and I don’t have any outstanding bill amount for payment. My payment was made through cash.

If the line is open from the Month of February 14th, 2007, I would not be held responsible for paying any further bill. Kindly do the needful.

Thanking you.

Yours Faithfully

Saroj Kumar Sikdar
Mobile No : [protected]
Relationship No : 1.20477394
e-mail : [protected]@yahoo.com
manas_sikdar @ rediffmail.com

mysincard rejected

my sim has been locked...so i m not able 2 make a call..if i touch it, it is asking for PUK num...so send my puk num 2 this mail id with the earliest possible state..my num is[protected], this is my karnataka num...

my mobile no [protected]
very irresponsible attitude, very poor service
I hve no trust in vodafone
KABHI VODAFONE USE NA KARO
sabhi ko yahi salah dunga

sir,
i am using three connections of vodaphone network & u give superb service no dought but the only problem is in my handset 202x sagem{hutch} & i didnt know about the service stations so plese do me a favour & give me the nearest location of service station{vodaphone} from karol bagh new delhi as soon as possible alternate mobile no [protected] pls contact & give me nearest locationu ca send me email
thankyou
i will trust you

u can contact me at [protected]

Since five years I am having using Hutch connections, but now I have regret in saying that service is not properly provided to me. Because I asked the requestor of call, cancelled my tone ringing song, but all went deaf ears.

Simply they are charging 30.00 per month.

Please cancell this.

hi.
this is vineeta laskar a vodafone customer . i have receiving a call from a vodafone number which is unknown to me. and that person continuously called me from last 2 days and i want to stop that thing . this is a request plz kindly help me and stop this all crap thing i hope u can take action soon against dis number.

the number of that person is -[protected]

vodafone telecommunication always deducted account balance before taking any service.
for example : i activate MCI service on 27th may.but this service had not been available upto 12th june.they could return account balance for that interval but they ignore it along requesting...

I have buy one of yuor hand set having FM radio. I am not able use other sim card in this set.This is a cheating to your customers.will you please send the SOS code to my emmil id.All other magic boxes are able to use other SIM

Sir,
I am having connection with vodafone with above name and my mobile number is [protected] in ahmedabad.
The company automatically started caller tune service by fraud and blaming it on me that our computer called you and you said yes to it. They are telling lie and doing fraud with customer. They are the Mafias of telecom, should be hanged in public.

Dear Sir/ Madam,

This is regarding a sms which I had received a few days back urging me to go for a refill of Rs.200.00 to keep my mobile connection validated. I find this equivalent caveat emporium as I have gone for lifetime validity. What is the purpose of paying for lifetime validity and then being told later to refill for Rs.200.00 every 6 months to keep my lifetime offer? Then what is the lifetime offer that we are getting and paying for?

As I use my office mobile I have not much use for the Hutch number but yet I wanted to keep my existing number and hence I had gone for the lifetime scheme. If I had known that this is what was in store, I would never have gone for the lifetime validity scheme and would have opted for some other connection.

Regards,

Sukanya Ghosh
[protected]

Dear sir,
I am the pre-paid customer of the Vodafone. I am trying to know the incoming/outgoing call details on my number. But I am unable to know how to know these details. Can you please explain how these details can be known.

Eashwar

To
The Regional Manager
Vodafone
Chennai
India

On dated 23.10.08, I have purchased a vodafone prepaid recharge card( STD CALLING CARD, STD @ Rs 1.10/min).As per the card instruction i have gone through & i got a voice message that my balace is Rs 130(approx). after that i have called to a STD No.( jaipur). after 2 Minutes call got disconnected & balance is showing less than Re 1. I was surprised & confused...
Then I have connected to Vodafone care.Customer Care Executive Replied rudely & asking to again call after half an hour.And before i will ask her something, she replied thank you & put down the phon. I am feeling shame to call again To Vodafone Customer Care for my recharge recovary.
I am awaiting your( Regional Manager) kind reply.

My contact no is [protected]

Thanks & regards
Monojit Mondol

To
The Regional Manager
Vodafone
Chennai
India

On dated 23.10.08, I have purchased a vodafone prepaid recharge card( STD CALLING CARD, STD @ Rs 1.10/min).As per the card instruction i have gone through & i got a voice message that my balace is Rs 130(approx). after that i have called to a STD No.( jaipur). after 2 Minutes call got disconnected & balance is showing less than Re 1. I was surprised & confused...
Then I have connected to Vodafone care.Customer Care Executive Replied rudely & asking to again call after half an hour.And before i will ask her something, she replied thank you & put down the phon. I am feeling shame to call again To Vodafone Customer Care for my recharge recovary.
I am awaiting your( Regional Manager) kind reply.

My contact no is [protected]

Thanks & regards
Monojit Mondol

I am using Hutch(vodafone ) connection for the last few yearsbearing mobile No. [protected] (Karnataka) . The sevice of Hutch was not bad, but now it is becoming very bad pls stop caller tune and daily rental which was unanimously without any notice you have installed. Now I requist you to stop and do me a favour .
Thanking You

waiting for Your response

Im bloody pissed off with the attitude of the customer care who called from[protected], what the hell vodafone thinks that we dont have better work to do, this is a ABSOLUTELY IRRITATING

call me at [protected]

Re: Complaint against Wrongly deduction of Rs. 30/- & RS. 15/- (total Rs. 45/-)
On 5th January 2009 from my Mobile no. [protected] having balance amount
of Rs. 90.93 on your own accord violating consumer’s right.


Pl note that on 5th January 2009 at about 11: 55 A.M. I got a call from Vodafone and when I received the call, I heard a recorded message that Caller tune has been activated. Thereafter, it has been communicated through message that Rs. 30 and Rs. 15 were deducted for Caller tune & selection of song. As it was a recorded message, I did not get any chance to oppose against such unauthorized deduction of Rs.45/- from the Vodafone authority by the way of one way communication.
I do hereby strongly protest for such unauthorized deduction of Rs. 45/- from your end and request you to make necessary arrangement to refund of Rs. 45/- immediately in my current mobile A/C to make a harmonious relation with consumer. I am a MBA student, it is expected that students may not be harassed unnecessary from a renowned Company like you. Soliciting your favourable action for the same.
a line of confirmation for the same is requested.

SARMISTHA DATTA, M. no. [protected]
Customer

plz restart my vodafone no.[protected]

VODAFONE MOBILE PREPAID CARD — UNABLE TO CONTACT ON MOBILE FROM DELHI LANDLINE

My daughter had purchased a vodafone prepaid card of Rs.150/- two weeks back.
We have tried to contact her on mobile from our land line. But always we are
getting the message as "Please check the number you have dialled"...
We are added "0" before dialling.. We can able to contact her from our mobile
phone. Why this is happening? Please restore this facilility.
My contact number is [protected].

Thanks

Meera

i must say that vodafone actually should ask all its customer care executives to take break and go on a long holdiday coz it seems they are tired of their jobs so not responding to customer's queries even after the same complaint is made end number of times.I placed a request for a new sim 10 days back but till todayi've not got one. I made numerous reminders but it seems tobe falling on deaf ears. It's absolute non-sense.

Vodafone — Fault Sims Distribution and charging for replacement

The worst service of vodafonecare.

Srikanth Kanchari

Vodafone No: [protected].

Talk Plan : 249 + 30

Activation date : 02 February 2009.



The sim worked for only 2 hrs and after that it stopped working, I had tested in different mobiles.



I have requested for replacement of sim on 5th February 2009 with the complaint No: [protected].



I spoke to the superviser (Mahendar as he said). The Sim would be sent within 48 hours but he told that it will be billed for RS 99.



As you couldn’t give Quality service, how can you charge me as it is your fault distribution of SIMs.



Today is 11th February 2009. its almost 7 days till now sim had not been received.



Even I have requested for Network correction and raised the complaint No: [protected] on 5th February 2009



For the Following My Post paid connections: [protected], [protected].



This is the Worst service. I feel pretty that I am going to stop all my connections by the end of February.



A Word of mouth and a mail from a unhappy customer can create a Huge difference.



Even worst Case is that I have requested to send the Replacement card to my office address, even this could not be done by you,



when we are requesting for a new connection/ payment your agent/ salesperson comes to anywhere, but when comes for sim replacement it is not possible by you.



Where is the Word ” Happy to help you” . See don’t say in words.

MOST IRRESPONSIBLE SERVICE PROVIDER ESPECIALLY Collections department..They will irritate you WITH CALLS FOR THE BILLS WE PAID 6 MONTHS BEFORE..They don't have any record or right database... ALso check your detailed bill always They will charge us more. I was using hutch for the last 7 yrs...never happened before.. It all started after changed to Vodafone

Sir
I am disgusted with the shoddy treatment I have received by Vodafone India. I purchased a Vodafone Prepaid sim in Mumbai on the 20th January 2009. Filled in the required forms and paid my dues to the vendor with whom I was conducting my business. I assumed that I had complied with all that was required by me. My phone was connected and I was able to make calls until I received a message stating that in order to avoid being cut off I should submit yet another form due to an entirely new procedure. I confronted the vendor with this he did not know what the new requirement was. I went to the Vodafone offices in Khar West where the person I spoke with was also uncertain of the new procedure. After some consultation he informed me that I required a 'Certificate of No Objection' he explained that this was merely a letter from my hotel. I duly complied and returned to the vendor who submitted the documents as directed. I must say the Vendor was a most helpful person and a credit to his Vodafone agency. I left Mumbai and went to Goa where I was able to use my phone, until 1st February 2009 I was about to return to the UK for 17 days when I discovered that I was unable to make outgoing calls. I have in excess of 500 rupees credit on my phone. I called the so called Customer Care and had the misfortune to speak with some automaton who cut me off when he was unable or unwilling to understand what I was saying causing me to ask for a supervisor. I called again I explained that the fact that Vodafone were only in receipt of a photocopy on my ‘Certificate of No Objection’ was something which could easily be resolved by contacting the vendor and requesting the original – assuming he had not despatched the original in the first place. I was not in a position to send the original as I am not in possession of the document nor will I be in such a position in future as I will be returning to Chennai.
It seems incomprehensible that I should be penalised for some procedure which none of your staff seem to be able to give definitive advise about. You are still in receipt of 500+ rupees and I do not have a service. I wonder is this how you do business? If so I find it extremely shoddy.

My Vodafone details are as follows should you see fit to resolve the issue and reinstate my service by my return on the 17th February 2009.

Vodafone No. [protected]
Sim No.[protected]


RC Baxter

the complaint about puk no. actully when i start my phone then my phone always ask for puk no. what will i do could u help me plzzzz my no. is [protected]

Vodafone Telecom — Stop the service of Life time Prepaid Card

I am Mr.Patel Dharmendrakumar, residing at ahmedabad, i am the Vodafone Life time prepaid service customer, my vosdafone mobile number is [protected]. I am using this number from last 2years continuously.
Now, on 14th march, 2009 my vodafone mobile service is stopped by the company without my application or notice. For this mischief or unappropriate action i have visited vodafone company office at Maninagar, ahmedabad, but from the company or its employees no attantion has given to my complain even i didnt get any sufficient reply from them.
Thus i have decided to inform you about my problem. so I Mr. Patel Dharmendrakumar, requesting u to help me as soon as possible. do needful to me.

Thank You.

I got an upgrade 26thfeb.2008, (mobile number before that was [protected])and changed my number to [protected] but no one told me i had to cancel [protected]. I also got an upgrade to a nokia slide 6500 and was able to keep the number [protected] on the 24thdec.2008. Because my phone bills have been so high 76pounds in january and 64pounds in february i phoned and made enquiries that was when i was told that i am still being charged for my old number, i was very annoyed that i was not given this information to start with.I would be very grateful if you would kindly look into this matter and rectify it as soon as possible. Also would you please send me a refund for all the money i have been overcharged, had i known what the procedure was i would have cancelled it straight away.I sincerely hope you will be very understanding in this matter. Many thanks Pat Rae.

Dear Sir,

I beg to state that I am a customer of Vodaphone Services. My name is SK Monirul Islam & I inform you that I have postpaid connection.Please, disconnect the mobile number -[protected] permanently.

I have recharge on line my prepaid mobile No.[protected] on 7th April, 2009 amount is debited from my S/B A/C
HDFC Bank. Gujarat, under referance MHDF[protected] bill desk payment.so far there is no credit on my mobil. so kindly credit the amount on my mobile prepaid A/C and oblige

My Mobile No.[protected]
Sir/Madam,
On Monday 6th April, 2009 I was having a balance of Rs.235/- but all of a sudden till after noon a sum of Rs.100/- were deducted out of it. I asked the customer care about Rs.100/-. hey told me to wait for 2 hours to get the details. I called again at 6:00 but they told me to contact next morning. Next morning they told me to contact next day afternoon. Again on next day afternoon they told me that it was happened with many of our customers not only with you and your 100/- Rs. balance will be reversed into your account till 6:00 in the evening positively. Next day was good friday 10th of April' 2009. I tried a lot, alot and a lot to contact but all went into the hell and still I am waiting for those 100/- Rs. balance to be reversed into my account.
Till the time it was Hutch, it was OK but now Vodafone, it is really useless company.
No schemes, no response, nothing is provided to their customers.
May the authorities please see this complaint and do needful (if they want to do) in this regard.
thanks.
Rajiv.

Dear Sir,
Before Two Month I will Start my GPRS Service, My Balance is now -196RS., I can not download any games or any Subscription, butThiere has been charged me, Now my balance is -196RS.,
Please Ignore My feedback, Please...Give my Balance RS.0

Dear Sir,
I Activate My Vodafone GPRS Service Before 4-5 month, My balance is Now RS.-197, I can not down load any subcription Or Games, Bu They are charged me,
Please Ignore My Complaints, Please...Give my BalanceRS.0,
My Mobile NO:[protected]

I WORKED IN ACE COMMUNICATION AS A SALES EXECATIVE, WHO ARE THE OFFICIAL PARTNER OF VODAFONE IN PUNE.I JOINED ACE COMMUNICATION ON 14/5/2009, AND I LEFT THE JOB ON11/6/2009. ACE COMMUNICATION PAID ME SALARY AMOUNT OF RS.2000-/FOR MY SERVICES. BUT THEY SAID THEY WILL PROVIDE US RS.6000+INSENTIVE.BUT THEY DID"ENT .THE NEXT DAY I TOLD THEM THAT I AM LEAVING THE JOB.THAT TIME MR.SIDDHARD(WHO IS MY TEAM LEADER), MR.NILESH(RELEATION SHIP MANAGER)AND MR.RAMASH(HEAD OF ACE COMMUNICATION) SNATCH MY SALARY.I NEED MY SALARY BACK.I AM LOGGING A COMPLANT AGAINST VODAFONE FOR HARRASING ME.I NEED MY MONEY BACK...

i took one prepaid sim.after some day it is unable to call anywhere.i called vodafone care they said they will see over that and will search wats the actual problem.then again after somedays it totally not working it says sim card registration failed.again i calle them they are saying my documents are not submitted.i went to the dealer from where i purchased the sim.they again said go to vodafone customer care...i dnt know what to do now...help me...

Kindly send me the details of sms sent and recieved on my mobile no [protected] in may and june.on my e-mail [protected]@yahoo.com. and please dont send any message from vodaphone company on my mobile only comunicate with me on e- mail id.i want to see who is using my mobile.
thanks
dr anu

I activated Job alert on My vodafone no. [protected] on May. And i contacted for custome care for Cancelled/ deactivation of Job alert but that was not deactive and balance was deducted from my bal. i call to customere care lots of time but nobody tell the right way to deactive the job alert. as now i am disturbed each & every time by that msg. I am tired by contacting Vodafone care.

Pls do the needful as i am going to complaint this to consumer court.

Naveen Singhal
[protected]
[protected]

Res.Sir,
My Mobile No; [protected]. was charged with Rs; 305/ by a local dealer in Sihor (Dt;Bhavnagar) Gujarat to day.Instead of getting talktime of Rs.274/ as per scheme. I had received only Rs.200 (two hundred only ) in my Account.
This is a very serious matter as it hurts the reputation of Vodafone.
I request you to look in to the matter and do send me reply with satisfaction
Thanking you.
youre with regards,
dr.shrikant.j.desai.
M.no; [protected].

Res.Sir,
with ref .to my just sent complaint, I miaased to send my Transaction ID, which is GJ[protected]. and my mobile no is [protected].
As stated I received talktime of only Rs.200 while I paid Rs.300 to day that is on dt.22.8.2009.
Please do needful and oblige.
dr.shrikant.j.desai.Sihor (364240) Gujarat.India.

Hutch — disturb with bad language by sms

sir
1day ago i had recv 4 sms with very bad language 4m this no [protected].
i hope the no location-kolkata
plz sir plz help me soon

Hi.,

am a new customer to vodafone., its the worst customer service i have ever come across., a escalation lead (his name is prithvi raj) is not willing to connect me to a some one esle and he is giving me such a worst support.he is askin me 'why should i transfer u to someone else' and 'i wont'..plz do take care of this.

i bought a vodafone line([protected])in india and it was barred

my number is [protected]. i made a few special number msgs to jaago and jeeto i.e 57575 vodafone has applied charges on my bill stating jaago and jeeto msg 975 inr and special number msgs 465 inr this way they are billing me twice to use a single service + to top up to the same when i call the customer service of the billing department they have no idea what they are saying nd want to xfer my call to their team leader put me on hold nd after a 10 min hold the call gets disconnected. i call back and the rep again xfers me and another 10 min hold and call diconnected and this repeats the third time so i thought better not pay such people who dnt have value for my money, time nd dnt respect their cust as well. they are a real cheat not only this no one bothers to call back the cust if the call gets disconnected nd the problem is not resolved. not at all proper customer satisfaction recieved from vodafone. if there are awards been declared i dnt think so the even deserve to be listed.

Sir, I got my PUK number, but where should I input this data? The only info appearing on my screen is "PUK code is blocked. Please contact your provider". and only number which I can dial is the emergency 112. I would be obliged if some help could be given by mailing me.
Thanking you

My vodofone mobile no.is [protected], I recived an sms to recharge with 73, accordingly i have charged but vodfone did not give any talktime for the recharge. i[censored] want to send an sms send it cleraly so that the customer can understand, if you dont want to send it cleraly, plz dont send any sms, we are not intersted in your offers. now i have lost 73/- by responding. pl provide talktime for Rs 73/- . customer care personel is no way know how to talk with customer.

ramesh
my mobile no.[protected]
sim no.[protected] plese sent my puk no on my email id

respected sir,
i am hutch customer using ur sim card and my mobile no.. is [protected] as i fixed my talk time limit around 500 and still i get bill of around 1600 as i want to know how and when my limit is incresed and who is responsible for this and who will pay for this as i alredy compalined on 11th oct.. but till date i have no response so i need ur kind co-operation truly look in the matter

ur hutch customer

I am useing HUCH/VODAPHONE last 9 years, every month i recharge more than 500 ot 800 but last 2 days my phone not working (out going not working )i recharging 300RS also, but account shoving -, my No. is [protected]

with 2 days u do not anythings I disconnect with vodophone.

plsd dot possiable any thing

pls do it need ful

with regads

jayakumar

hi...
my sim card is blocked due to some pin code nonsense and it is asking some PUK code... i called vodafone 111 and got the puk code but wen they tell me to type in the new pin code i typed 0607 and i confirmed it but its still saying code error...please help...my mobile no is [protected]...

I am Mr.Baldev Wani, residing at Mumbai, i am the Vodafone Poatpaid service customer, my vosdafone mobile number is [protected] & [protected] . I am not using this number
.
Please my vodafone mobile service is stopped with my application or notice given this mail, Reasons from the company employees leave In job .
Thus i have decided to inform you about my problem. requesting u to help me as soon as possible. do needful to me.

Birth date:29/05/1957.

Name:Baldev Wani.

Vodafone(hutch) customer care — Irresponsible

Thank you Sir,
I am a Vodafone customer from the past 4 years. My plan is called the Hutch Student Plan, and the call rates are hutch to hutch - 30 paisa , hutch to other mobile and landline 1 rupee. I have a privilage to send 100 sms/day with 1 paisa rental per day. On 8th november 2009 i tried to send a sms but couldn send as it showed "message sending failed ". And this continued the next day. I called the customer care and lodged a complaint and they responded asking me to wait for 5 hours as they had some technical problem. But nothing have changed yet and today is 12th november. I may have called him around 10 times, and whenever i call the customer care i have always got a reply to wait for 5 hours. Sir i ask you to kindly see to this problem and do the needy.......

TO
THE PROJECT MANAGER
AIRTEL COMPANY
KOLKATA

SUB: INSTALLATION A TOWER

Respected Sir,
Most humbly I beg to state that I Mir Mohsin Ali s/o late Mir Faiz Ali of 3A Nawab Abdul Latif Street Kolkata 700016 under Taltala Police Station.
I would like to inform you that I am interested to installation a Tower at the roof of my Building is under legal construction and all the Documents against my Building are legal e.g. water tax, Building tax, and CESC bill etc. I can submit you a Xerox copies against each Documents that are true and legal. Which can help you during the coarse of my installation.
So please do the officially works as for as possible. I shall be oblige to you.





Yours faithfully
Mir Mohsin Ali



Note: Mobile No. # [protected]

Hi,

I had a vodafone connection, and due to poor service and network problem, i had lodged several complaints at the customer care and at the stores of vodafone mobile store, and i dint even get a positive response and even attempting to look at my complaints, due to network problems i had to face a huge amount of loss in my business, they used to regularly call me for the bills and when i used to complain about the poor network and service they used to hang up my call and sent a represntative at my door steps to collect money, and when i used to tell them about the complaint i have logged for they used to say its not thier business, and at last they send a notice at my door steps stating of a criminal offence of not paying the bills.

why should i pay bill for such a poor quality of service they provide. and will they pay back the loss i have incured while using the worst service they used to provide. i still kept on paying the bills on time, but still they did not even care of looking into the matter of the complaints i had lodged at their customer care centers, and when i asked for the list of records that i had registered, they say i had never lodged any complaints, the most ridiculous service providing company i have come across.
and at the end they send me a notice of harassment for not paying the bill. if they would have taken into consideration of the complaints i have lodged i would not have taken the step of disconnecting the service and rejecting to pay the bills.

I can only say this is most ridiculous company i have ever seen and all those people who are using such service please take strict action if you come across such problems with the service they provide.
This people are minting money by making fool o[censored]s by displaying attractive advertisments and sweet talks.

please help me in gettin the mail id of the ceo of the vodafone company so that they can know what reaction peole have towards the company.

I asked customer care to stop ISD sevvices to one of my phone No. [protected] around month back as i want to give that phone to someone from abroad to stay for 2-3 month here to monimise the expences.They assured me they did on sending sms CAN ISD to 111 i did that and they confirmed after month i come to know that services were not deactivated and my liability is keep on increasing.while sending letter to neraby vadofone customer care centre they didnot accept always come with new arguments.Pl.suggest how to come over this problem i have 7 vodaphone connection i m planning to surrender all in one short i think this is the only remedy.
Thanks Sanjay
[protected]

Hi Vodafone,

I am A.Vivekanand a customer with Vodafone for the past 3 yrs holding a Postpaid connecting my mobile # [protected] and a Addon # [protected]

I wish give my complaint to you on the service and offer provided by Vodafone to its own customer an ADD ON card which is a really happy thing and a sad ending for me. I got a selective mobile # choice which I have gifted to my wife.

This is by Vodafone called me through your Business promotion Sales personals, they informed that "Sir, your Mobile # is selected by Vodafone and we are providing an Add On Sim card, This is a limited offer only", they informed me to provide the ID proof, Address Proof and Photograph to avail this connect. I provided them the informed documents to the executive who had come to my office to collect it and he handed over the New Sim card and informed it will be activated in 24hrs. As informed by him to me the sim got activated and it us in use till 26.11.09 evening 19.35.

I received the first bill for Rs. 126/- for the first 11 days (30.10.09 to 11.11.09) and paid it by 21st to the Vodafone Store (K.H.Road).

Received a call on 24.11.09 informing by the Telecalling Executive from Vodafone (Vinod) that they are verifying the address provided by me and was enquiring that he required my presence at home to sign a form to confirm my residence. I informed him that this is not possible for me to stay at home before 9pm evening and I start to office at 8am morning the reason is I am working and I asked him to send the verification executive my office for the forms signature. He inform that he will be sending a person to office the next day (25.11.09).

Received a call on 25.11.09 informing about the same as the previous day call from Vodafone this time a Lady could not make a note of her name. I was not in a position to repeat the same information to her as I was in between many thing at work. I shouted at her and inform her to check with the person who had called on 24th to me and disconnected the line.

26th evening at 21-30 the mobile # [protected] outgoing is been suspended and the message inform to check with customer care when I tried to make a call.

I immediately tried calling the customer care @ 111 and a customer care officer started informing go to the Vodafone stores for this issue as verification is been failed. I inform him that the complete statement what had happened to me for the past two days and asked him provide the outgoing to be connected. But he was repeatedly telling one and only one thing is go to the Vodafone store to resolve this issue.

Loved to retain the Vodafone connection as provided an addon connection with mobile # as requested, but after this kind of service given to a customer holding a connection for more than 3 years and I will prefer to be with the same service provider, really screwed my happines in life.

My humble request, DONOT provide a ADDON card to your existing customer and make him feel sick of the service provider (VODAFONE)

I am not going to be a Vodafone customer from tomorrow as had a very very good and beautiful experience with you folks...

But one more request to you from your Ex-customer. NEVER DISCONNECT THE OUT GOING AT LATE EVENING so that the customer is in trouble and we are left with no option from you(Vodafone).

Regards,
Vivekanand A
[protected]
[protected]

Vodafone — Network problem & irresponsible customer care service

Hi

I am Sachin Arora, I am using two no. of vodafone

1) [protected] - Network problem- i called the customer care they were saying that my sim is not working properly so i need to change so i did the same & there the lady was saying that it will be activated in 4 hrs but its been 28 hrs its not activated yet.

i dont know what kind of customer care they provide, when i call the executive they say due to server problem we are unble to give any kind of help if they have so much long lasting server problem how they provide the INTERNET facility to their customer. I dont think we should rely on their network, its better to switch to the another brand which provide good service........

2) [protected] - SMS problem - I am getting lots of messages in a day & i have requested that i dont need any kind of SMS from them but still i am getting. Its the worst kind of customer care service i have ever got for any product.

Hi,

I am using vodafone in Bangalore, I had recharged for 119 which plan is 50paisa in all over India and 100 free sms per day. It was working for for 1st month (after complaint), Again it started charging for local sms 50 paisa per sms. Daily i am calling customer care, they are replying sorry it will be active with in 24 hours. I am using this number +91 [protected] from last more than 5 years. I was not expected like this. I dont know how Vodafone is behaving to the customer. No proper plan no proper work for helping customer. Everyday i am loosing minimum 15 min from my time against this plan talking with customer care, but still no result. I am really very surprised to see this kind of behavior of Vodafone, Now m blaming VODAFONE only even i used this network from last 5 year.
Please do the needful ASAP. and please do something which helps the customer care ASAP.

Thanks & Regards,
Sushree Kata

my name is rajinder kumar 92 rupee deducted in my account i call customer care not confirm right reason i talk dharmender vibhishan and raj dharmender told me you call isd no but not confirm isd no 2nd time talk vibhishan told me you activeted vodaphone service but not confirm which service my mobile no is [protected] raj told me isd call but not confirm isd no i check dail no 5052424 last call duration 15 second dharmender asked i am talking 900 second both customer care member talk very rudally pls action dharmender raj and vibhishan and return my 92 rupee in my account please reply quickly
my emailid [protected]@gmail.com

Most irresponsible Service
[protected][protected]
Dear Manager

Customer Care



I have requested to discontinue this number in Aug-09, because we shifted outside India and since when not using this number, when I requested your customer supprt executive he told me that this number either will converted in to pre-paid number and there will be no-charges or closed parmanentely.



However this number neither converted into prepaid nor its disconnected, and I am getting regular bill every month without using it. Still I filled the bill in Aug, Sep and Oct and have sent various reminders to close this connection, but no action has been taken so far.



Therefore request you to pls check my previous 6 months account statement where i have filled all the dues, and then close my account pls with immediate effect.



Thanks for your support.



with best regards


Narendra kumar sharma



FLAT NO-150 PLOT NO-4



SECTOR-7 HARSUKH APPARTMENT



DWARKA



New Delhi 110045


Relationship number 1.17467622

sir/madam, i am santosh mahapatra my mobile no-[protected] last to day i cal customer care minimum 7 to 8 times but i can't got any positive response from there side about my complain i am using last 1year in yr services in south, i happpy with vodafone service in south. but i am get this no newly in chandigarh, Behlana, but this is the worst services i m very much annoyed im not getting any colour id every call disconnected with in one minute i m very mental harrashed by customer care guys they are asking one thing repeatedly . pls suggest me as soon as possible naither i wiil complaint in consumer court because i recharged 800 rs with in weak .

costumer service is worst

I had been disconnected by saying that I had given an wrong address after a weak when I went to the office the attainder just talked like hell just in the way as rouge. And this is not the first time when am staying in Mumbai and I gave the address of Mumbai how can it change to Punjab and as so haw can the outlet give me sim card as there strict rules not to give sim to other state people..
Coustmer care at Vsahi
go to hell dogee

my friend entered wrong pin no of sim. so sim is locked it shows to enter puk no.
so what is my puk no.Or help to re open the sim.ASAP
My vodaphone no: [protected]

Dear Sir,


This is my second reguest. My number is [protected]. I re-charged with Rs.100/- I got only Rs. 65.00. I don’t understand every day my account has been deducted without any outgoing calls. This phone is used for only incoming calls. Please correct it whatever the problem and please stop deduction
without any outgoing calls. Please do

DEAR.
SIR YOU HAVE INTRODUCED A PLAIN THAT ONE RUPEE WILL BE DEDUCT WITH EVERY RECHARGE AND THOUGH YOU ARE GIVING 10 SMS . WHY FOR EVERY ONE THOSE WHO WANTS GIVE THEM. WHY TO OTHER. I DONT WANT THIS SERVICE.YOU ARE MAKING US FOOL BY GIVING TEN SMS IN ONE RUPEE . I DONT WANT YOUR TEN SMS THEN WHY MY MONEY IS DEDUCT .I DONT WANT THIS SERVICE

Hello sir My Name is Hansraj Mulchandani & My No. is [protected] I alredy submited my formalty on 23 feb.2010 but my no. is not started till now... Plz reply me fast because I am a bussiness man & i getting so many problams.. plz.. I requsting you plz do fast & reply me... Thanking You...

Manager conusmer services
vodafone
up (W)
I am regular vodafone customer my problem is with one vodafone customer who is making absurd messages using vodafone network with his/her phone no[protected] daily/repeadly inspite of warning messages given on this number from our other mobile.

please look in to matter.
thanking you
pcs

Sir,
I am Sanjay so Sh. Ajay Kumar residence of #1993, Rajpura Town, Distt. Patiala, Punjab. Holder of vodafone mobile noumbers...
1]--[protected]
2]--[protected]
Sir, when i bought the first noumber then they told me that i will have to bought one more vodafone nouber if i want to change my postpaid plan to change into prepaid plan, now i want to change my first noumber into prepaid but they are refusing to do so, and asking me to buy one more, as i already have two noumbers and i dont want to buy one more, but i want my noumber [protected], postpaid to prepaid then why your company refusing to do so, i have given my above nouber to all of my contects and in many resume...please understand my problem and alow me to change my number postpaid to prepaid...
many of my frinds also have vodafone connection, , , if your services are as much irresponsible then i will discontinue my number and also told to my friend to widraw your number...
Sir,
In the modern age of comption how your company can be as much irresponsible that your coustmers are suffring to much burden with you, why not your company stop buisness in all over india...dont feel bad, i am tense thats why i am saying this all...i am also sending this email to Manger of Punjab.
Hope you will solve my problem.

Sir,
I am Sanjay so Sh. Ajay Kumar residence of #1993, Rajpura Town, Distt. Patiala, Punjab. Holder of vodafone mobile noumbers...
1]--[protected]
2]--[protected]
Sir, when i bought the first noumber then they told me that i will have to bought one more vodafone nouber if i want to change my postpaid plan to change into prepaid plan, now i want to change my first noumber into prepaid but they are refusing to do so, and asking me to buy one more, as i already have two noumbers and i dont want to buy one more, but i want my noumber [protected], postpaid to prepaid then why your company refusing to do so, i have given my above nouber to all of my contects and in many resume...please understand my problem and alow me to change my number postpaid to prepaid...
many of my frinds also have vodafone connection, , , if your services are as much irresponsible then i will discontinue my number and also told to my friend to widraw your number...
Sir,
In the modern age of comption how your company can be as much irresponsible that your coustmers are suffring to much burden with you, why not your company stop buisness in all over india...dont feel bad, i am tense thats why i am saying this all...i am also sending this email to Manger of Punjab.
Hope you will solve my problem.

Sir,
I am Sanjay so Sh. Ajay Kumar residence of #1993, Rajpura Town, Distt. Patiala, Punjab. Holder of vodafone mobile noumbers...
1]--[protected]
2]--[protected]
Sir, when i bought the first noumber then they told me that i will have to bought one more vodafone nouber if i want to change my postpaid plan to change into prepaid plan, now i want to change my first noumber into prepaid but they are refusing to do so, and asking me to buy one more, as i already have two noumbers and i dont want to buy one more, but i want my noumber [protected], postpaid to prepaid then why your company refusing to do so, i have given my above nouber to all of my contects and in many resume...please understand my problem and alow me to change my number postpaid to prepaid...
many of my frinds also have vodafone connection, , , if your services are as much irresponsible then i will discontinue my number and also told to my friend to widraw your number...
Sir,
In the modern age of comption how your company can be as much irresponsible that your coustmers are suffring to much burden with you, why not your company stop buisness in all over india...dont feel bad, i am tense thats why i am saying this all...i am also sending this email to Manger of Punjab. i am requsting at Rajpura your region office since last six months, thats why i stop the payment of my bill i am ready to pay my bill but sir first please solve my problem.
Hope you will solve my problem.

Vodafone — asking me to submit my documents in every six months. even though i already submitted them many times.

hello,
I am using vodafone sim from last two years. But in every six months message from vodafone center will come to me stating that i hve to submit my self attested documents other wise my service will be discontinued. Now in last 2 years i already submitted my documents 3 to 4 times even then they are not updating there data and continuously annoying me with there messages every now and then. Last 2 times i went to vodafone office near powai and submitted my documents, they confirmed me it wont happen again but still from last two days i am continuously getting the message from vodafone saying that i ve to submit my documents. Not even that when ever thy called me thy would say sm other name instead of mine and offering me new skims. every tym i had to ask thm to update thr data but only confirmation no action.
got to say vodafone customer care sucks.
mine no. [protected]

I am using vodafone from last 3-4 years. The only problem that I have faced so many times is auto activation of schemes like Caller Tune(CT) or Missed Call Service(MCS). Vodafone automatically activate these schemes on my number. It is badly irritating me, I thinking to quit Vodafone service. My number is [protected]

PLEASE GO THROUGH THE CONVERSATION BELOW TO SEE THE HAPPY TO HELP ATTITUDE OF VODAFONE AS I AM USING THIS NUMBER FORM THE LAST 12 YEARS NOW.

Delivery has failed to these recipients or distribution lists:
Wcomm.[protected]@vodafone.com
The recipient's mailbox is full and can't accept messages now. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message later, or contact the recipient directly.
Sent by Microsoft Exchange Server 2007


RESENDING...

--- On Fri, 28/5/10, aanis anwar <[protected]@yahoo.com> wrote:

From: aanis anwar <[protected]@yahoo.com>
Subject: Re: Change in the billing address of your Vodafone mobile number [protected] [REF:[protected]]
To: vodafonecare.[protected]@vodafone.com
Date: Friday, 28 May, 2010, 11:17 AM

Hi,

In reff. to the below, i thank you for finally changing my billing address in Feb 2010 after so many reminders and visits to the Vodafone stores.
In February 2010 finally my billing address was changer when i continuously visited the Vodafone store in okhka phase II, for 3 consecutive days and as per the customer care executive the address was changed in records. As per my discussion with care executive and as per my records she was convinced with problem that i had faced from the last one year against which she gave my a bill reversal of Rs 300 in my next bill.

But the problem arises when i still was not receiving my bills at the new address from the next billing period. Due to non payment of my bills my outgoing calls were barred on 29 april 2010 for an outstanding of Rs. 2672. I had already started calling your customer care from my mobile number for not receiving of bills which are on record to which they had promised for the delivery of a duplicate bill in 7 working days.

Till 15 may 2010 when i still did not received my duplicate bill i visited your Vodafone store in sector 31 Faridabad to check the reason for not receiving the bills on time. They did not have any reason for the same and were avoiding the issue with dump faces instead they told me that the bill will reach me in couple of days more and till that time i should deposit the outstanding amount of Rs.1500 to activate my services which were barred from your end. I again had an optimistic approach to the same and deposited the said amount on there request thinking to have a good result later.

On 27 may 2010, yesterday, i received my current months bill which had a good surprise for me.
1. The bill reversal / waver for Rs.300 that was promised to me was not actually done.
2. Late payment charges for Rs.100 were again imposed on my account.
3. When my services had been barred on 29 April 2010 till 15 may 2010, i had been charged with the monthly charges for the entire month.

Looking at the above i am really in a state on shock and feel cheated from the last one year from your end.
I request you the last time to please look into the matter and sort it asap so that i can possibly continue to use your services.
would appreciate your prompt reply...

Thanks and Regards,
Aanis Anwar.




--- On Thu, 1/10/09, Vodafone Care <vodafonecare.[protected]@vodafone.com> wrote:

From: Vodafone Care <vodafonecare.[protected]@vodafone.com>
Subject: Change in the billing address of your Vodafone mobile number [protected] [REF:[protected]]
To: [protected]@yahoo.com
Date: Thursday, 1 October, 2009, 10:37 AM


Dear Mr. Anwar,

Thank you for your email dated 26/09/09 regarding the change in the billing address of your Vodafone mobile number [protected].

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We would like to inform you that as per our records, we have not received the address proof on your Vodafone number.

We do understand that you wish to change the billing address of your Vodafone mobile number and would like to inform you that we require your Address proof for the same. Hence, we request you to kindly send us a scanned copy of your Address proof so that we can change the billing address of your Vodafone mobile number. You can also fax us your Address proof at our fax number[protected] or[protected].

You can provide a copy of any of the documents mentioned below as your Address proof :
Ration Card
Passport
Driving License
Electricity or telephone bill of your address
Any document or communication issued by any authority of Central Government or local bodies showing your residential address
Assuring you with the best of our services at all times.

In case you need further assistance, please do call or email us. We?ll do our best to help you.

Happy to help,
Shweta Gursahani
Vodafone Care

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From: [protected]@yahoo.com
Sent: 26-Sep-2009 14:25:45
To: vodafonecare.[protected]@vodafone.com
Subject: M.No: [protected]

Hi,

This is regarding the problem i am facing from vodafone essar mobile services since almost 6 months. My problem is that i had requested for my billing address change almost 6 months before for my two nos that i am holding which are [protected] and [protected].
On one of the nos [protected].the billing address had been changed then from the next billing cycle but for my primary no it has not been modified till date even after a number of reminders. I was told in July when i visited one of your stores in okhla II, to submit revised address documents for the new address as the previous documents have been misplaced by us. I again submitted the same the next day but till today my billing address has not been updated. Now today i again called your customer service and they are telling me to submit the change in add.proof again. I am not sure what is happening at your end but there is a lot of inexperience and non professional attitude in your staff.
Also if you will check my m.no details, i am using the same no since last nine years. From the last several months i am also being penalised for the late payment charges on my no for which the whole mistake is at your end as i don't receive the bill on time.
This is the last time i am trying to explain it to you and if you feel i am not justified for my sorrow please feel free to disconnect my no with immediate effect and collect the closing amount from me.

Thanks and Regards,
Aanis Anwar.

I agree useless compay Vodafone and no proper service I had experience on this

Thanks

R/SIR
I M D VODAFONE USER .MY MOB NO IS [protected], SIR I WANT CHANGE THIS CONECTION IN POSTPAID .SO MERE PAAS VODAFONE CARE S PHONE AAYA OR MUJHE 325 KA PLAN BATAYA JISKE LIYE MENE UNHE FAST TRACK RECIPT NO 2895 PAR CHARGE FEE 250/RS DIYE THE JO UNHONEMUJHE 1 UNACTIVATE SIM DI JISKA NO [protected] THA JO MERA PEHLA NO BHI THEFT HO CHUKA H OR YEH SIM BHI ACTIVATE NAHI HUI H SO NOW I M IN PROBLEM PLZ HELP ME MY CONT NO [protected] &MY ID [protected]@yahoo.com

Hi, my problem is similar. My name is Om Batra and residing in Mehrauli, I had four vodaphone connections, two postpaid and two prepaid for my family. But from last one month there is no network in our area. We are so fedup looking out for places where we can get network in our home. Please do something.

my mobile no.-[protected]
your vodafone service is very bad.and im very much harassed by ur service coz
d calls on care centre never connects and uselessly the amount is also been deducted and if this rubbish activity continues forth, then 1 of your this customer will be lacked from your list, and this 1 makes crores customers, and i strictly declared that i dont want ne msgs and calls from ya side then 2 it is happening. plz take action otherwise i'll take a new service of other brand.

thank u
your customer

The Manager,
Customer Service
Vodafone Essar Ltd

Dear Manager,
Please look into the details mentioned below for your fast action in the matter.
Wish to hear from you promptly and fast action at your end.
Thanking you,
Most unsatified Customer of Vodafone.
Yunus K Motiwala.
[protected]

VODAFONE ESSAR COMPANY
APPELLATE AUTHORITY
DEAR MS J. MUNDKUR

TODAY I VISITED VODAFONE GALARY FOR THE 6TH TIME SINCE JUNE 2010 AS I HAVE NOT RECEIVED THE GIFT WHICH I WAS SUPPOSED TO GET FROM VODAFONE.

FOR YOUR REFERENCE PLEASE REFER MY COMPLAIN #[protected] DT 16/10/2010,[protected] DT 12/10/2010 AND [protected] DT 02/10/2010.

EACH TIME I VISIT VODAFONE FOR THE COMPLAIN, I AM GIVEN A PROMISE THAT I WILL GET THE GIFT WITHIN NEXT 10 TO 12 DAYS.

CAN I PLEASE KNOW WHETHER I WILL GET THE GIFT OR NOT? SINCE I HAVE ALREADY VISTED FOR LAST MONTHS FOR THE FOLLOW-UPS, I CAN NOT WAIT EVEN FOR A WEEK NOW.

EXPECTING A POSITIVE AND FINAL REPLY FROM YOUR END IN WORDS. PLEASE ACKNOWLEDGE AND REPLY ME IMMEADIATELY.

THANKING YOU,

TRULY YOURS,
Yunus K Motiwala.
Mobile #[protected]

I JUST SPOKE NOW ON[protected] AND WAS SURPRISED TO KNOW THAT THIS FORWARDED EMAIL DID NOT REACHED YOU.

My vodafone number is [protected], vodafone india's number one cheating telecom service. Customer care executives don't know to speak proper english, if they dont know to reply means then immediately they will put the call in hold and never attends the call, so irritating, sometimes they say that they will transfer the call to their senior executives, but no one will attend the call even after waiting for more than 20 mins and the call gets automatically disconnected. No telecom service is so bad like vodafone in india. and i am going to post all of this customer care complaints in facebook, orkut, twitter etc.. Bcoz they have promised me and not resolved one of my complain yet..i am so much fed up..

Vodafone — Very irresponsible customer service

As per the message sent by vodafone service, I submitted my documents proof (passport xerox, driving license and company id proof ) to the vodafone store on[protected]monday) . The services are to be rectified with in 24hours. But 10 days passed away and my in coming and outing going calls are getting barred. When calling to customer care , various answers are said by various executives, which are irrelevant and also the calls are being disconnected without proper information.

i m lijo john from lonavla dist pune.according to urs i submit my new document by named Arun Pawar but not responce from vodafone service from last 20 days. i submit my document on date 4 oct 2010. my no is [protected].
i m not happy with vodafone service becouse of that i take dicission to close my Vodafone no & take new sim from different company i[censored] r unable to give us service

i m using vodafone Sim card, i m really disagree with their service. i was asking for my new prepaid Sim but give me postpaid connection which is still not working i complaint a lot of time but they r not really doing their work effectively i m suggesting to all not to by vodafone connection... the person who did fraud with me named Abhishek & MADAM JATINDERA

Dear sir,

my name is sandeep sharma. i have a prepaid vodafone no. ( [protected]) Yesterday my no. was permanently disabled it is because of mistake of another person his no. was ( [protected]) he was wrongly disabled my no. I dont want to disable this no. Please help me or please reactivate ny no. AS SOON AS POSSIBLE. i have talked to the customer care person he told me that i have to deposit an FIR in nearest Police Center and he also told me that i have to deposit my ID proof for this connection and 100 rs. Charges for Reactivation.
How is it possible that any other can Disable some no. With out Verification.

Plaese help me.

i need my no.

Thanks & Regards
Sandeep sharma
[protected]

IF SOME INFORMATION FOR ME PLEASE INFORM ME ON ABOVE NO.

AGAIN THANKS

I AM WAITING FOR U R RESPONSE

mai chhattis garh raigarh jile se 1 retailer hu kya yaha ka retailer yaha ke distributer se paresan hai na vo time bailence de pa raha hai nahi uske pass ladke hai ki jo tim se bit kare aur apke yaha se imployee jo bhi hai unka aj tak ata pata kuchh bhi nahi hai kaun unse phon pe bat karne par kahte hai ki kya kar sakta hu
distributer prakash communication bolta hai ki 1 hafte se bailence nahi aya hai to pls dhyan de aur bataye ki kaise kare yaha ke custemer aur ritailer pls jald nirday le

Dear sir

I am using vodafone no [protected] from last 5years. I have all ready submitted the documents 3 times. last time submitted in Rajajinagar (bhashyam circle) Bangalore vodafone shop on 27th october 2010
The problem is when i do the call voice recording is coming this is herritating me lot. also so many times are wasting I have all ready complaint to the customer care service more than 10 times. no response from them. Pls take the nessesery action. Other wise I will change the sim and use other network connection

Regards
Ganesh

sir,
my number is [protected],
my number has no outgoing calls only received sms & incomming calls,
i hav already submitted my proofs 3 times but my number has no out going calls
this problem has faces in minimum 45 days plz to solve this problem sir

thank q