Vodafone India Complaints & Reviews

I want my SIM card to be de-activated

I asked for an VODAPHONE connection but if I enquire details reegarding it ,your people use abusive language. I want my SIM card to be deactivated instantly.
Please reply at the earliest.

Hi This is rajat,
from past 7 days I am suffering like anything due to the carelessness of the Vodafone Support. Somebody has applied from the prepaid to postpaid migration & your pepole has desabled my SIM ( my no. is [protected]). Now My SIM card is showing resistration Failed. from past 7 days I am following up with the VODAFONE Store, Koramangala, bangalore but nothing is happening. yester day one guy called as nitin has given a new SIm & he told by the end of the day it will be activated with the same no. & validity, But nothing is happened. I just want to know why we people will suffer for your carelessness. I want immediate action on my query.

I am a prepaid customer of vodafone with one year validity sim

my number is[protected] . yesterday I have lost my mobile. Can you please deactivate my number. Also I need the same number sim card. Where I can get new sim card.

Its Very Urgent

Thanks
Essaki

I am a prepaid customer of vodafone with one year validity sim

my number is [protected] . yesterday I have lost my mobile. Can you please deactivate my number. Also I need the same number sim card. Can anyone tell me where can i get the same number and the procedure to get the same

Hi,

I wanted to migrated from prepaid to postpaid, i submitted
all the documents, i paid the money. I got the sim card too.
My no is [protected]. But the post paid is not yet activated.
When it is going to activate?

Regards,
VIjay.

i have few missed calls from dis nomber [protected] i want to know where from dis nomber is just.

I am getting misscalls and messages from the number [protected]. I would like to know the persons name and address. Plz help me in this regard.
thangs & regards
Meera

Hi,

I am praveen. I had taken a vodafone connection ([protected]) from your Vodafone agent Mr.Junaid ([protected]). He has taken the documents(address poof, Employee details) twice from me saying that he had lost the documents which i gave him initially. Now they are saying that you are using two numbers and pay the bill. whoever calls me asked to pay the bill for the other number i told them that i am using only one number please check and call me. I had already mailed a complaint to 'vivek.[protected]@vodafone.com' on Saturday, May 24, 2008 3:22 PM but i didn't get any reply from them. 4 days back my mobiles outgoing is barred so i went to the vodafone store at bellandur and gave a complaint to the manager.
She told me to send a mail mentioning the vodafone agents details. I have sent a mail to sumathy.[protected]@vodafone.com
on thursday, June 26, 2008 2:58 PM and saturday, June 28, 2008 4:27 PM. I didn't get any reply from them till now and today they even barred my incoming.
This is the way Vodafone is responding when i gave a complaint.
I kindly request to take an immediate action on this complaint and activate my number as soon as possible.

Thanks,
Praveen

I am a prepaid customer of vodafone with one year validity sim

my number is [protected] . Today I have lost my mobile. Can you please deactivate my number. Also I need the same number sim card. Where I can get new sim card.

Its Very Urgent

Thanks
nitin devara

i have parchesed the vodapohe coin box form your dealer .
the phone no is [protected].
i am asking him to reachare for validaty card of Rs 100, i have balance Rs 655.But he is not responding properly .

" what is alternative way of reacharging coin box exept that dealer"

I hve activated the callertunes but still not getting the required song, but aamt has be deducted, pl do the needful help

kindly provide me Customer care number.

hai sir i went ur vodafone office branch in koramangala(bangalore) for changing pre paid to post paid u r custamer care officer name is noor she was attended me i asked some details about postpaid she is notproperly answer she only concentrae some other things and talking with her colleaguesand she mainly concentrae deposit amout .first iam iam using ur post paid scheme she should have to explain y she didnt expalin and only concentare deposit amount realy disappointed with her service

Vodafone sucks and it stinks a lot. Vodafone employees stink like pigs, i feel like kicking there .

I want to know the detials about my vodafone mobile validity [protected]

hello sir.

i lost my mobile 3 days before.am newlly got vodfone sim.but i dont have proof...i have some work busy.but that time i lost mobile..my no [protected]...some body using for night time only..that persion called my friends numbers...pls give me solution..i asked customer care persion...they told for not ur name in connection..i dont have help...i want one help pls disconnet the connection...

my national messages are not getting delivered

this is pramod number [protected] last two year old sim card . new id proof and photo submitted

on 05.02.2010 but not activate
as on 11.02.2010

This office submitted document.

Ground Floor, CJR Complex, Outer Ring Road, Bellandur, Near Sarjapur road junction, Opp to Caf? Coffee Day, Bengaluru-560 037.

this is my id proof and photo submitted on 05.02.2010 but not activate
as on 11.02.2010

Ground Floor, CJR Complex, Outer Ring Road, Bellandur, Near Sarjapur road junction, Opp to Caf? Coffee Day, Bengaluru-560 037.

today that is on 11th of september 2010 i have lost my cell.hence i have lost my sim too, its number was [protected], , i want to buy a new sim, i will be greatfull to you if i can get the same number with new sim.

Sir,
I sent my documents of my E-top no . [protected] (pan card & rastion card) the Name of Hemant Vashwani S/O Jai Kishan Vashwani add- kishan ganj gali Beawar distt. Ajmer
21 augst, 5 nov 2009 but my no. is not active currently its barred and all out going call divert on Vodafone cust. care ...

I talk to cust. care Executive and veryfy my name, f.name, add.id proff...
he reply me my document is not update in their system he called me plz submitt the fresh document again then my no is reactivate...

So i sent this mail you active my no. soon neither i will surender my Vodafone no...

Thanks


Pratap Singh
M/S Ganpati CalendersBeawar
(Distt.of Vodafone prepaid)
mob- [protected]

yes i am agree with these complaints


i rajesh roshan holdign vodafone no.[protected] for the last three years. since then they are making my bill wrong i did not take any action against them because it was just of 10 or 20 rupees. but in march in was a limit they make a wrong bill of rupees 1000 (approx).

i made so many complaint to their customer care but it is one of the most pathetic service of vodafone. they keep me holding on for 1.50 hours continuously. not only this but one time a customer care executive keep me holding on for 46 minutes after that he disconnected the line.

after that they disconnected my connection. i m suffring from then i have lost my job also just because of them.

vodafone increasing their new customer but do not capable of retaining their existing & loyal customer

sales department is doing good but service sector is not performing their duty properly

BIG SUGGESTION TO A BIG COMPANY FROM A LITTLE & DISSATISFIED CUSTOMER

Regards

Rajesh Roshan
[protected]

i had buyed a vodafone post paid on 11 of march the bludy they had cheated me they said that it will be activated in 3 days but the [censored] of all the vodafone executives but i wont leave tis like this this is not my problem only all the peoples suffered from this thing im gon complaint on this they must close...

i have always been happy with the service of hutch but vodafone sucks big time...although they make big claims of being 'happy to help', that's the last thing they want to do..i have been using a postpaid corporate connection for 3 years for which i paid Rs 400 rental and i got 1000 vodafone-vodafone minutes and messages free.When the company changed to vodafone, they changed my plan without asking me and informing me...when i recieved the bill, i realised that i have been charged for the calls that i made in the entire month...when i called the customer care, they lied and said that they had informed me by sending an SMS...they said the new plan could not be changed to what it was and that with the same amount of rental, i will now be charged for the calls that were free..when i asked them about the other plans, they gave me options which were even more expensive than the existing plan...and also - they keep on activating services at their own wish in prepaid connections and we have to pay for it...they refuse to credit the money bk in ur phone...its happened with my mum thrice!!!

I have always been happy with the service of hutch but vodafone sucks big time...although they make big claims of being 'happy to help', that's the last thing they want to do..i have been using a postpaid connection for 3 months for which i paid Rs 400 rental and i got 1200 vodafone-vodafone minutes and 3000 messages free...when i recieved the bill, i realised every month that i have been charged for the calls that i made in the entire month...No proper discounts were given, (only 73. rupees on rs.866.00) bill when i called the customer care, they lied and said that they had gived proper discount, & they suggested me to order the details of bill which is charged extra, oh.when detail will be coming (inthe procedure of 1-2 month), customer cares said ur discount was not right because of old bill(only 2 months), So i hrassed in every bills of vodafone i will now be charged for the calls that were free..when i asked them about the other plans, they gave me options which were even more expensive than the existing plan...he feel heppy to hrassed the customers...!

Vodafone post-paid — Cheating consumers

I had subscribed for Vodafone's MobileConnect 499 plan which was quite expensive to start with in any case. couple of months ago when they launched 3G services, they had lowered the rates for existing 2G data services substantially. I was not aware of this and Vodafone also did not communicate about this to me.

I was continued to be kept on the same old exorbitant plan and they did not even invalidate the expensive plan even when a better one was available. So if I had not noticed that a better plan was available they would have continued to charge me ridiculous amounts of money.

Does this not amount to cheating?

The Vodafone is only geared towards advertising and not made good for anything else, especially consumer complaints.

It allows only 300 characters per compaint and that too does not allow simple anything beyond alphanumeric characters. Where do you live? Stone age?

If you can't address consumer complaints, stop the shallow, nonsensical "Happy to help" taglines.

Not informing consumers about a new cheaper tariff plan which makes the older expensive plans redundant and not informing the customers amounts to cheating. What you are saying is that if the customer does not come to know about the cheaper new plans, then Vodafone will continue to extract more money at worser service levels ?!

And then you say "Happy to help!"? really?

I had been complaining regarding Very Very Poor Service of Vodafone in South Mumbai and a continous problem with Vodafone Network of Call Drops which ultimately increases my Bill dratically high as i have to recall the same number again & again due to Call Drop.Is Vodafone consider there there Technical Problem and revert last Three Months Bill by giving Credit Amt as It was Only due to Vodafone that we Customers had to Suffer.I had regularly keeping a Track on COmplaints But always received the same old recorded reply and no sign of improvement in Network at all.

Curriculum-Vitae

AMIT KUMAR SEN
S/o Mr BHARAT PRASAD SEN
BAJRANG WARD GARHAKOTA SAGAR (M.P)
Pin- 470229
Mobile: +91-[protected]
[protected]
Ph[protected],

Mail : [protected]@yahoo.com [protected]@gmail.com
Amitsen11yahoo.com

Objective:
The focus of my career is to be the leader of industry in a way, which will utilize my technical knowledge & innovative mind for the success and progress of the organization and changes in the business environment of country.


Experience:

Designation:- RF Survey & TND Engineer& Acquisition

Currently Handled Bihar & Jharkhand Vodafone project in Respect of Nokia as A RF Survey Coordinator In Behalf Of Prithvi Solutions Ltd. Hyd. In Bihar

Eight month work experience in R.F. survey with (BIHAR& JHARKHAND) as an employee of WTPL

8 months work experience in R.F. survey with TATA (GSM PROJECT) (MP) as an employee of PRITHVI INFORMATION SOLUTIONS LIMITED, HYDERABAD


Job profile

 Tool kit (GPS, Magnetic compass, binocular, digital camera, measuring tape, altimeter).
 Work on 900/1800 band.
 To find the nominal to clarify the hot spot area.



Academic Qualification:

Graduation
Course : B.E ( Electronics & Communication[protected]
Percentage : 62%

College : G.R. Khalsa Inst. Of Sc. & Tech., Jabalpur (M.P.)
University : R.G.T.U.(Rajiv Gandhi Technical University) Bhopal(M.P.)



Technical Skills:

Software C, C++.
Application MS-Office, ms-excel


Academic Projects:

 Project Implemented:
Project Name: Security Robot
Organization: GRKIST, Jabalpur, MP

Key Point:

• Hard working and positive attitude.
• Take challenging position in a professional organization.
• Improve own self on every step.

Personal Profile:

Full Name : Amit Kumar Sen

Father’s Name : Mr. Bharat Prasad Sen

Sex : Male

Date of Birth :[protected]

Martial Status : Single

Nationality : Indian

E-mail : [protected]@yahoo.com


Declaration
I consider myself familiar with Electronics & Telecom Engineer aspects. I am also confident of my ability to work in team. I hereby declare that the information furnisher is true to the best of my knowledge.

Date:
Place: Jabalpur
(Amit Sen)

Ms. Meenakshi
Email Id: v.[protected]@vodafone.com

Sub: Network problem

Ref: Vodafone Connection No.[protected]; My Plan-Talk599
Relationship No.1.10389533

Dear Madam,

This has reference to telephonic conversation Mr. R. N. Jha from our office had with you today on 05.10.09 regarding network problem in my Vodafone No.[protected] for the last one month.

Incidentally, I would like to inform you that I have made last payment of Rs.3797/- vide Ch. No.669284 dated 01.10.09 against Vodafone Bill No.[protected] dated 15.09.09 for the period 15.08.09 to 14.09.09.

Earlier also I have lodged the complaints two times over Vodafone Customer Care [protected] but the network problem still persists.

I would therefore request you to kindly look into the matter to sort out the network problem. I would suggest to replace the SIM Card in case you feel it is required to so.

I shall appreciate for action on priority so that I can get rid of the above problem at the earliest possible.

Thanks and regards,


(Rita Singh)
Managing Director
D. K. Singh & Sons
156, Defence Colony, Flyover Market,
New Delhi - 110 024

My sim no.is [protected]. I am officer in Govt of India .and now days i have posted in Jaipur. Before taken of Sim i deposited my all document to dealer which mobile no.[protected] name is Chandrabhan .My mobile 2 days run and VODAPHONE stop that connection. I again made contact to VODAPHONE STORE which is located at the Mansrowar, Jaipur and where as VODAPHONE STORE person direction i have submitted again a set of complete record deposited. The name of that person of VODAPHONE STORE is Mr. Nand kishore, which mobile no is[protected].So many request made by me to start the connection. My sim start and VODAPHONE again stoped. I went again the VODAPHONE STORE and ask about my connection. They replied this is my computer problem. and connection again start. .After3 days again VODAPHONE stop my connection. I can not understand why I am facing this problem’s. My SIM stopped by VODAPHONE five time. AS this time VODAPHONE stopped my connection .Why?

Your number is very nice. Talk to Customer care again politely. I'm getting the facilities. You will too.

Thank You

I have a tata indicom prepaid connection since july 07. I purchased a tata india calling card of Rs. 500.00 in the month of end sept 07. I called only three calls and the card could not be used due to network problem. Still the balance is Rs. 425.00. I called many a times to tata indicom customer care. initially they replied that the problem will be resolved within 24 hrs. but the same could not resolved in more than the card expiry date which was 29th dec 07. I was even said that the card expiry date will be extended but in vain. i approached many a times to tata indicom and even wrote mails but the same was in vain. in the month of january i was finaaly denied saying that the complains have been resolved.
I can only conclude that tata indicom has cheated me and their words cannot be appreciated. this way they are making money and they are closing customer's complain without even resolving the issues.
tata indicom is a great cheat.

sir,
i have a vodafone connection whose no is [protected]. On 28.3.2008 my chat service is activated but i dont activated that service. So i gone to vodafone store and deacivate that service. but on 29.3.2008 they again activated that service but i dont activated that service and they have cut 60 rs from my balance. First on 28 and second on 29. Sir if i want to activate this service so why i deactivate it. i hav not send any msg or anyting to activate this service so please sir i request you to do something and give me 30 rs back on my balance. Please its a humble request to do something for me i will be thankful to you.

your respectfully
aashish sharma

the subsciber must be refunded the loss incurred immediately, also if such thing happens again to him, the company should be made legally liable to give the heavy compesation.

I Have a Vodafone prepaid connection. before 5 days back vodafone deduct the 30 Rs. from my balance for the caller tunes.
but i didn't activated the caller tunes. I sbmitted my compliant in the vodafone co. but they said you activated the caller tune that why we deduct the 30 Rs. from youer balance. I didn't activated the caller tune. they sent me a message that your caller tune wil be activated with in 4 hrs. I am not a kid.i know how to operate the cell phone. I think they want to make money with this way.
when ever i activate the sms pack, it will take 8-10 hrs for activation but vodafone co. great they deduct the 9 Rs for sms pack with in 30 min. after sending the message for activation of sms pack. why they are doing this. they are cheatinfg the people.
& & & & & & plz stop to the calls from vodafones. i received atleast 10 calls from the vodafones.

I Have a Vodafone prepaid connection. My no is [protected]. before 5 days back vodafone deduct the 30 Rs. from my balance for the caller tunes.
but i didn't activated the caller tunes. I sbmitted my compliant in the vodafone co. but they said you activated the caller tune that why we deduct the 30 Rs. from youer balance. I didn't activated the caller tune. they sent me a message that your caller tune wil be activated with in 4 hrs. I am not a kid.i know how to operate the cell phone. I think they want to make money with this way.
when ever i activate the sms pack, it will take 8-10 hrs for activation but vodafone co. great they deduct the 9 Rs for sms pack with in 30 min. after sending the message for activation of sms pack. why they are doing this. they are cheatinfg the people.
& & & & & & plz stop to the calls from vodafones. i received atleast 10 calls from the vodafones.

I Have a Vodafone prepaid connection. before 5 days back vodafone deduct the 30 Rs. from my balance for the caller tunes.
but i didn't activated the caller tunes. I sbmitted my compliant in the vodafone co. but they said you activated the caller tune that why we deduct the 30 Rs. from youer balance. I didn't activated the caller tune. they sent me a message that your caller tune wil be activated with in 4 hrs. I am not a kid.i know how to operate the cell phone. I think they want to make money with this way.
when ever i activate the sms pack, it will take 8-10 hrs for activation but vodafone co. great they deduct the 9 Rs for sms pack with in 30 min. after sending the message for activation of sms pack. why they are doing this. they are cheatinfg the people.
& & & & & & plz stop to the calls from vodafones. i received atleast 10 calls daily in a day from the vodafones.

I Have a Vodafone prepaid connection. My number is [protected]
on[protected], I received a call from the no. [protected] at 06:11:56pm regarding the caller tune. after knowing that the call is for caller tune, i immediately disconnected the call. vodafone deduct the 45 Rs. from my balance for the caller tunes even though i never pressed any key for caller tune activation.
Again today, that is on, i received a message from 56789 stating that "Tender Coconut has been set as your caller tune for 90 days for all." and Rs.15 was cut. I did not even receive any call to activate for this purpose as it was done earlier.
This is not the first time that I am experiencing this situation. Almost 5 month back the same thing had happened and after I complained for 3 times, my money was paid back to amy account.
I urge you to look int this matter and pay me back the money.

I Have a Vodafone prepaid connection. My number is [protected]
on[protected], I received a call from the no. [protected] at 06:11:56pm regarding the caller tune. after knowing that the call is for caller tune, i immediately disconnected the call. vodafone deduct the 45 Rs. from my balance for the caller tunes even though i never pressed any key for caller tune activation.
Again today, that is on, i received a message from 56789 stating that "Tender Coconut has been set as your caller tune for 90 days for all." and Rs.15 was cut. I did not even receive any call to activate for this purpose as it was done earlier.
This is not the first time that I am experiencing this situation. Almost 5 month back the same thing had happened and after I complained for 3 times, my money was paid back to amy account.
I urge you to look int this matter and pay me back the money

I have recharge my vodafone connection of rs. 222 on 4.08.2008 i got 197 rs instead of full talktime

dear sir i want the details of outgoing & incoming calls of the
last 1 months
my no. is [protected]

not only u sir i to faced same problem but wat to do cheaters cannot be changed and punished easily...

dear sir,
10 days back i take a new vodafone prepaid connection.i'm also submitted id proof. after 7days outgoing calls barred to my number. i contact nearest vodafone store in our area. they said "address not matching in given id proof. again submit your id proof". i submit another proof. actually with in half-an-hour connection is restore. but outgoing calls not activated. plz solve this problem
shortly.
this is my no.[protected].

Vodafone Prepaid — tariff activated without request exception

sir
this is to bring to your kind notice that i am a vodafone customer (prepaid mobile service) who is very frustrated with the undemanded services they provide from time to time as soon as they come to know that the customer has got appropriate balance for the tarrif activation and on top of that the customer service agents are unhelpful the way they talk to their customers is highly sophisticated and unacceptable by any consumer.
just a week before some sms 5 pack was activated on my phone without a prior notice and neither was any request for activation registered by me and on calling the customer care i was being told that if its not requested by me ill get the balance within 72 hrs. and no action has been taken still . and yesterday only i recharged my account with an amount of 150 rs. and today i.e. 10th september, 2010 118rs. tarrif was being activated on my phone again without any registration or request made by me. i just had a computerized call which was received. by me and i hung up without pressing any key.. and just after five minutes i got an sms informing that the tarrif pack has been activated on my phone .
i immediately called customer care firstly, the customer care agent told me that she doesnt have any information regarding this activation on her computer screen and told me to call after 4hrs. but ignoring her request i again called up customer care and a customer care agent Parul received my call who started arguing with me that without your request or registration for the tariff it cant be activated and on requesting her to forward my call to some higher authority she started being rude and told me that she cant forward my call and told me in a very harsh manner that i cannot get my balance back and neither can she forward my complaint to any higher authority and moreover instead of listening to my problem she started telling me the benefits of the tarrif. as it is it isnt a matter of 5 or 10 rs. that i can leave the matter.

i would be highly obliged i[censored] take up a strict action over my complaint and forward my request as soon as possible. i want the highest vodafone authority to take my complaint into notice and take the appropriate action.

thanking you
Akanksha Bansal
phone no: [protected]
email id: [protected]@rediffmail.com

Vodafone Prepaid — tariff activated without request

sir,..
this is to bring to your kind notice that the vodafone services have deteriorated to a high extent....

last month i.e. on 23rd october some vchat service was activated on my phone without any request sent by me. after i registered the complaint against it i got my balance back. and today again at the same date the vchat tarriff is activated without any sort of request sent by me.. and the charges for it have been charged... calling the customer care centre is so useless as the attendants just argue and neither they give any solution to it so i had to register the complaint here...

i will like you to kindly take a strict action over it.. and i dont want this to happen in future.. i am fed up of wasting my time complaining for vodafone services... almostly each month... and i want the tarrif to be deactivated as soon as possible...

thanking you

apoorwa bansal
ph no. [protected]
id: [protected]@rediffmail.com

Vodafone unnecessarily prompts prepaid users with offers in balance summary screen and is deducting balance when innocent users accidently press the call button after checking balance. There is no proper response from customer care. God save us from them !!!

no compain in reseve coustomer care

Sir,

Today when i was working in yahoo site . I wrongly entered some commands . Due to that my present message and previous message got erased . Pl. advice me how , in what way can get the messages back.
Waiting for ur reply.

Rajan

Well I was living in INDIA.Ap, HYD and right know I am in Saudi Arabia. I am having a sim card
Of Vodafone and I would like to know when my sim card is going to be expire. And last time which I had
Recharge of 200/RS for life time validity in (10th august 2008) this is my NO.[protected] plz reply me soon

hi i get a new connection to pree pad to post pad yesterday 16/3/09 but not active to my mobail connactions pls to help me

sir my number is [protected]

dear sir,
Plz Chk the matter in flowing-

"HELLO WINNER,

WE HAVE SENT YOUR WINNING CERTICATE AND FUND TO SWIFTDISPATCH HOME DELIVERY THEY WILL CONTACT YOU AS SOON POSSIBLE.
CONGRATULATIONS.
WILLIAMJONES"

What is fake mail??
Plz Confirm me

balance manac of Phona

My name is M.Vishwanath my phone no [protected] but Iam recived a sms to submit the id & add proof & photo then Iam submitted pan card & gas bill & photo 12 days back but still now I recived sms re submit the docments How many times to you want docments why are suffar to me.

Vodafone — Activation of service without my affirmation

I've hutch prepaid connection number [protected].
A lady from hutch care center called me up and give some information on missed call alert but I clearly told her that I didnt require this service if any requirement arises than I'll active it.
After sometime I started receive messages from hutch for thanks and all..and they deducted some rupees from my account.
I just can bear this nuisance.I want my deducted amount back in the account and infact want to aware them that stop this nuisance.

respected sir/ madam,
i am using vodafone sim card, , when my dad attended a call from anonymous number . he realized that was from vodafone and immediately he cut the call.. but they charged for that 48 rs.. for the activation of job alerts.. we did nt request them to activate, , when we complained to customer care, , they were saying your mistake. you would have activated the call.. but we were not in a position to hear a computer voice in our busy schedule.. always, they will call and disturb the customers.this is not fair. when we require any service from them, we will call and ask.. why do they disturb us?.. sir u may say.. do not disturb service is there u can activate it. they will trouble usand we have to sent do not disturb, , why we have to request them.. if we need any service from them.. we ll ask to activate...many does not know do not disturb service is there, what they will do? in travel, while crossing roads, while sleeping
we used to get calls from vodafone, , , please do something...

i can give one suggestion, , while applying for new sim card.. they should give these kind of options, what kind of service you require.we can opt whatever service we require, , based on that they can proceed

sir please consider my complaint,
thanks for reading my complaints

Vodafone — Balance deducted twice (Prepaid)

From: ashu [mailto:[protected]@yahoo.co.in]
Sent: Monday, October 15, 2007 8:07 PM
To: CARE (DEL)
Subject: 199 rupees deduction issue.


Hello sir,

On 18th or 19th of September, 199 Rs was deducted from my account for the activation of Internet Service without my postive confirmation. I received a call from your marketing department for the activation and gave him a clear cut "NO" as an answer as I dont have any computer or Laptop with me.

When I came to know the detail about deduction, I kept on calling your Customer Care for reverting the amount back to my account. I had a talk with Soniya, supervisor Somnath arora and many more executive out there and did not get any proper feedback and at last one of your Sennior supervisor told me to write a mail to you. They kept on telling that withing 48 hours your amount will be updated. Even somnath Arora told me that within 48 or 72 hours your problem will be solved.

I dont know why or for what reson your marketing person has activated Internet Service in my cell W700i, may be its the lure of incentive or may be he is deaf from his ears. I would have thrown out the person who tries to benefit his career by cheating and frauding.

I just want my money back, thats it. I need a call back from your customer care as I m not going to give it up without getting my money back. If you want me to go to consumer court, that is also fine. I have got two no. of hutch(Vodafone) and I ll surely be throwing it out of my reach if I ll not get the money back. I am really very upset due to the way your marketing deparment has done their job. I would like to listen to my recorded voice (as you people keep the records) for proof because I am 100% sure that it is the mistake from your part. I did not SMS or said yes for any such type of confirmation.

I need a call back ASAP, it has already been 27 days.



from an irritated customer.

Ashish Kumar

[protected]






Now once again they deducted 199 next month on 18th October. I had a talk with the customer care once again to ask whether they will deduct the amount again or should I send any message and they said - "NO". When I am asking for the refund, they are telling me that they can not do that. It has been already one and half month. In between I called up several times and they kept on saying wait for next 48 or 72 hours and my amount will be refunded and the same answer was repeated whenever I called up..

Worst Service regarding money value

HUTCH-VODAFONE — unnecessary deduction from prepaid hutch balance

Hi,
I am having a connection of hutch prepaid no.[protected] at chennai.But regularly two to three Rs. is deducted from my balance amount without any reason.I had registered a complaint with the customer complaint person named Ashwini .But as of now no actions have been taken.

Vodafone — Unnecessary deduction of amount from prepaid account

This is in regarding to one of my pre-paid vodafone number [protected].

Issue:- Unnecessary deduction of amt from my pre-paid account
I had recieved a call from one of my friend and without my consent caller tune was activated on my number and when i called the customer care they said they have no informtation about the same .They were saying they are helpless regarding this issue
person whom i contact first at customer care:- Sukhwinder
Call escalated to :- Benandar
Reference Number:[protected]

waiting for a positive response

Vodaphone,Ahmedabad — Deduction of SMS charges

I am having Vodafone (formerly Hutch )mobile sim card no. [protected] in name of my wife.When in India in Nov 2007,I opted for SMS package.The dealer M/s Pragati Telecom,132 feet ring road,Pragatinagar cross roads,Mob. No.[protected] assure me that now there was no need to cancel the facility at the end of valedity of the package. I trusted him and did nothing when I returned on 26th Dec.2007 with my wife to Saudi Arabia.
On 20th January.without my request I received a message from vodaphone thatRs.34 deducted from your balance as monthly rental.
When I inquired they say that I will have to send an SMS from the same mobile to cacel the request.How is that possible.I DONOT WANT TO ACTIVATE ROAMING SERVICE AS I DO NOT NEED IT.
I REQUEST TO CANCEL THE FACILITY AND REFUND MY 34 RUPEES.
cAN ANYBODY HELP ME?
PRAVIN BHALANI

Hello sir,
Due respect of vodaphone, i sorry to say that, from last 3 month(starting january) Rs.32 deducted from my balence. i am not interested for ur special offer like cricket, jokes, shayari and fun promo.but without giving any informetion , vodaphone deducted Rs. 32 from my balance.i told ur cutomar care repeteadly to stop, but can't take any action. ijust want to money back. i think u and ur concern should take action asap. pls.
regards
rajib chakraborty
[protected]

Vodafone Prepaid — surfing charge deducted without activation of gprs service

on 6th march evening 5:45pm I received 1 mms and surfing charge deducted. According to company system if vodafone live is not active than customer can't receive mms and no surfing charge will deduct. but instead of this my surfing charge deducted though vodafone live not active

Vodafone Prepaid — unfortunate balance deduction

suddenly my vodafone prepaid balance deducted by Rs.40
when i asked costumer support executive he replied that he could not help me out.
my mobile no.[protected]

[protected]-----name and address plz

Dear sir/mam,

My name is Minal Gadhvi and my mobile number is[protected]. On 15/05/08 Rs 100 was deducted from my account. I spoke to the customer care executive and he told that it is deducted because of downloading charges from GPRS . But at that time my GPRS was not activated but still my balance was deducted . The executive told me to visit the vodafone store. I was under the impression that your company add promotes better customer service and satisfaction where is other just pramoting better network. on 19th may i m visisted at u r vodafone store i told to u r executive my gprs is not actiated then how can it possible than he told me that it might be possible that u deactivate the service after deduction a amount but u know better i f my balance is in negative than its not possible to send any toll free message and she told me that u ricive a link from the company and u just click on that and it will be happend but main point is my DND service will be activated from the date of 8th jan so its not possible, and then also if i recive some link or mesage or call from the compay its big mistake from u r side because as per TRAI rules they launch NDNCR service at that u r not recived any marketing call from the company. so u know better i[censored] agreed with u r executive that i recived one link and all the things than its big trouble for u as per TRAI rules. mam its a not a matter of money its all about the service of the company so i hope that u just contact me as soon as possible otherwise i take a legal action against u r company.

Vodafone — Prepaid amount not updated

I purchased 100 Rs. prepaid recharge on mobile shop but amount has not been comming to my phone no. [protected].

Vodafone — Deduction of prepaid amount

Plenty of messages for the cancellation of caller tune, i had send thru my mobile. No response i have got and Rs 30 now you have deducted from my amount puting my mobile as barred from incoming and outgoing. Such a stupid service you are giving... fed up with your service. Your customer care also no supportive towards customers. Return back my amount and activate my mobile as quickly as possible..

I have been using Vodaphone (hutch)since 2002.
my current # is [protected], on the afternoon of 2/03/08 I got an SMS, about some astro service being requested & activated.
I did not request any such service & my balance got deducted.
I tried calling but constantly got busy network. Finally on 3/06/08 at 8.20 Am I was able to speak to some 'Sakim.' Who was very rude & instead of listening to me said he has no such details & asked me to call after 6 hours & abruptly hungup after giving a complain number - [protected].
I called again & got to speak to 'Gaurav, ' luckely he helped me but I have to wait till June 6th 2008 to get my balance bacl.
complain number given by gaurav is [protected].
Kindly look into this issue.
Thanks
Amitabh Dixit

I have purchased lifetime sim card bearing phone No [protected] in the name of A. Jagan mohan Rao and have added topup for Rs 110on 19/7/2008 but my cell phone activacted. kindly activate immediatly.
Thanking u

Prepaid — Balance Deduction

Hi,
I am Airtel Prepaid custmer

Last night my balance suddenly deducted i am not dwld any game or call any no so pls check out that problem

Reghards,

Mainank

Vodafone Prepaid — deduction of balance

i am hemant patel here. At night of 21st dec. 2008 there was a balance of appx. Rs. 198/- in my prepaid sim.Bit now at 22 morning i got deduction of Rs. 100 Aprox.

i want that my a/c should credited by same ammount soon.

Vodafone Prepaid — Worst company

I was having a prepaid Vodafone number [protected], i got a call from a sales staff to convert the same into postpaid. I agreed to convert my prepiad number into postpaid on a condition that, they will not interrupt my services. thay agreed on that but since 4 days my number is not working and i dint got any proper reply from them. Since i am in sales department of multinational company, my number matters alot to me and because of them i lost many contacts and business.
Now i had decided to never switch on towards this vodafone, they are the worst among all. I had a very bad experience of this company and i'll suggest everybody not to take this connection.
Thanks vodafone thanks alot...

Vodafone — Abruptly deducting charging from balance (prepaid Vodafone connection)

I have received aSMS on 01 Feb 2009 Midnight 1248 A.M that "Hi. You have been charged towards
LOVESTRUCK service rental. Your next rental date is 03 Mar 09". Rs.30/- had been charged and further
another rental will be charged and how long will itgo, god alone knows. Whereas I have never requested
for any such service. This is not the first time as I have already lost Rs. 30 and Rs60 earlier. When I
cantacted service No.111, two to three times, But I could not get any proper reply nor deactivation of
LOVESTRUCK rental could be achieved. Kindly deactivate the LOVESTRUCK rental and also explain what service you have provided. Further please note that do not provide any service of such nature.
If condition persist, I would not have any often other than to shift to some other service(Telecomunication). Eaferly anticipating your reply. Thanking You

Mobile No. [protected]

[protected] tel me puk no

[protected] tel me puk no [protected]

Dear sir,

My cell no is [protected].i am using this prepaid connection upto 1 week only.i have 340 minuts free calls offers. but right now my outstanding is 508.then im not using this no.but day to day increase my outstanding. so want to clarify how is it possible.

So kindly send the bill details.

Regards/Panchami

Vodafone Prepaid — Cheating of Balance

Hi

I have a vodafone prepaid number which belongs to delhi. I am in Hyderabad now. I recharged my number for 100 and got a talktime of rs 88. The next day the balance became 1.26 without me using the balance. This is the 2nd time it is happening to me. VODAFONE IS THE NUMBER ONE CHEATING COMPANY. THEY SHOULD SHUT DOWN THE COMPANY IF THEY HAD ANY DIGNITY. HEREAFTER I WILL NEVER GO FOR ANY VODAFONE PRODUCT. IAM SENDING MAILS TO MY 132 CONTACTS ASKING THEM TO DO THE SAME. I AM OPENING A FACEBOOK ORGANISATION AGAINST VODAFONR.

Vodafone has one of the worst call centre persons... Even their Prepaid Scemes are worst... I have disconnected the vodafone number and took Aircell pre paid which is far better than vodafone and also the Aircell call centre is very helpfull:-

I HATE VODAFONE
I HATE VODAFONE
I HATE VODAFONE
I HATE VODAFONE
I HATE VODAFONE
I HATE VODAFONE
I HATE VODAFONE
I HATE VODAFONE
I HATE VODAFONE

Vodafone — Prepaid Balance

Dear sir/madam

Today when I have recharged my prepaid vodaphone account with Rs20, and when I checked my balance after recharging it was Rs -3. I thought I might have negetive balance of chota rechrge of Rs 10. But again when I recharged with Rs 20 card I made only just 1 call that to for 2 minutes, and the balance suddenly became .80 paise. I was shocked to see that how vodafone is looting the customers.It was my luck that I didn't rechrged my prepaid acct with a big amount.I erquest you to kindly help me in this case.Otherwise companies like this will keep fooling innocent customers.

Thanking you,
Nusrath Ameen.

I was having a prepaid Vodafone number[protected], since 15 days my number is not working and i dint got any proper reply from them. Since i am in sales department of multinational company, my number matters a lot to me and because of them i lost many contacts and business. Now i had decided to never switch on towards this vodafone, they are the worst among all. I had a very bad experience of this company and i'll suggest everybody not to take this connection.
Thanks vodafone thanks alot...

I WANT 25 CORPORATE CONNECTION FOR MY COMPANY EMPLOYEES, BUT NOT GETTING THE DETAILS.

Sharad
[protected]

I WANT 25 CORPORATE CONNECTION FOR MY COMPANY EMPLOYEES in Ahmedabad, BUT NOT GETTING THE DETAILS.
Call URGENT

Sharad
[protected]

i am gulshan my account balance is dedused for chat service.iam not subscribe chat servicemy monthly rentel is deduced.so i want to deactivate chat service and my balance get back

sir on 1st of june nite i had balance of rupees 117 and i started my gprs connection for a min when i disconected i got a message that all message and call are barred and mybalance is -87
so please provide me back my balance as it has been deducted unnecisaary and my call incoming and outgoing is barred my no is[protected]

hello sir/mam im sonia jaswal from chd . meri complate ye hai k me activate bhi nhi karvati service ko fir bhi vodaphone wale service activate kar dete hai..kehte hai aapne mci alrt karava hia jbki maine koi service activate nhi karvavi hai vodaphone company aisii hogii socha bhi nhi tha

puk lok

Vodafone Prepaid Connection — balance deduction

Sir,

I used vodafone prepaid connection with promo. i had a sufficient account balance and sms balance. Yesterday on 23rd instant i sent 2 sms from my cell but the company deducted Rs. 2/- from my account balance instead of my free sms balance. i contact vodafone customer care, they tell me yesterday is " Friendship Day" so, they dedudct the above without any inform. Kindly do the needful.

Regards,

M. Misra

Dear Sir,

I m Milan Misra, had a vodafone prepaid connection No.[protected] with sufficient account balance & sms balance. Yesterday i sent two SMS from my cell they deduct Rs. 2/- from my A/C balance instead of my free SMS balance. I contact with vodafone care they tell me yesterday was friendship day so they deduct avove from my A/C without informing me. Kindly do the needful.

A very excellent service, about call rates i am not satisfied

Dear Sir,

I m sunil jain, had a vodafone prepaid connection No. [protected] with sufficient account balance . But before 5days i made many calls from my cell they there is no talking. but they deduct call charge from my A/C . I contact with vodafone care they tell me there was problem in network they tell me about change my network setting but there is no change and they tell me about vodafone services option but there is no such option in my mobile. and today they call me that YOU have to recharge with min. 200RS. in 6month. u have recharged with b124rs till today. so i recharged with 95 rs today but after recharge again one call came from company about recharging amount. after that i tried to call vodafone care but there is no response so sir plz help me. about it .

complaint no : [protected]
complaint no : [protected]
complaint no : [protected]
complaint no : [protected]
உங்கள் சர்வீஸ் மிகவும் மோசம்

Vodafone — Wrong deductions from prepaid amt.

I had an existing balance of Rs.12.50 on my prepaid card. I recharged my phone with Rs.100/- which gives talk time of Rs.87.66. The sms send shows that my balance is only Rs.74.71. When the actual balance should have Rs.100.16. . Kindly give me right credit of balance

Vodafone — Deduction of Prepaid Balance

I have been using services of Vodafone for a long time, I am using vodafone cell number, but from the past two days, my prepaid balance is deducted automatically and the message I received says that this or that service has been activated on your number.
Contacted customer care, firstly they said, I have made call to activate the service but when I told that I didn't then they said call after 4 hours or few hours and then they said nothing can be done.
This had happened two times, as soon as I get my account recharged, some rubbish service gets activated and my balance is deducted.

Vodafone Prepaid Service — Balance Deduction

I agree Prakhar.It's really harassing customer service in Vodafone.I can't believe this time when they have deducted 50 rs from my a/c.I have spoken CCE many times and they are repeating same things.Even they don't know when did I get recharge.When she was unable to solve my queries, just said that you are using GPRS and for that we deducted your balance while I use GPRS very rarely.They are not ready to register my complaint.Hell service this time.

Vodafone — Balance Deduction Without Any Request

Dear Team,

I m using Vodafone prepaid mobile from last 4 years. I m very happy with services but yesterday I have received a SMS you have activated VA_ Business alert and Rs.30/- has been deducted from your account. I have never requested any such kind service. I request you to check on priority basis and reverse the deducted amount other I will mark this case to higher atthourties.

Also, I have already called to Vodafone customer care they are disconnecting the call every time.

Vodafone Prepaid mobile number – [protected]

R’s
Lalit Vijh

Videocon Prepaid connection — Deductions of Balance

I am Bharat Sheth using Videocon prepaid connections since last eight months but since last three to four months i HAVE BEEN CHARGE RS.30 each month FOR CALLER TUNE FOR WHICH I HAVENT SUBSCRIBED.THEY DEDUCT MY MONEY FOR NO REASON i made complaints every time but of no use..my mobile no..[protected]..yesterday[protected] at 09.14 am) i made complaints on 198 of videocon customer care number for the same..and also made a complaints with 1909 of videocon customer care for deactivation o[censored]nwanted calls but of no use till time..Every time the person attending calls told me your balance would be credited within 48 hours but till today i can not credited any balance..

My balance is credited by Rs.30/- on 02.09.2011 at 8.14pmafter giving You complaints ..Thank you
What about other balance debited .. about Rs.60/-..
Bharat Sheth

VODAFONE pre-paid customer (MOBILE NO. [protected]) we are not have act the service if act the serivce. please deactive this service,i getting chat message and charge 15 rs from mgs number 54545,56789 in my mobile cousumer care unable connect ,do refund the amount because we don't using serive please deactive
please pleasepleas

pls act also dnd

Vodafone — worst service and balance deduction and many more

Hi

am Swathi and i am using vodafone network and the vodafone service is so worst that it deducts the money when ever they want when we call to the customer care dept they say that it will be refunded in 24hrs but that never happen to me and more over when we ask the agent or agent himself transfer the call to his supervisor they make us stand on hold for atleast 1hr and then disconects the call this is a waste and worse service provider int the telecom industry waste service un-necessarily deducts the money and never refunds it where as in Airtel they refunds it imediately

Vodafone — PREPAID BALANCE DEDUCT

sir i am Ajit Yadav i am not added servic call kn TV GRoup But they deduct rs 15 For this facility
i call to call center they said that you send message to 111 but 111 not reply to me my mobile no. [protected] please solve the problem other i trf my user vodafone to idea

RESPECTFULLY SUBMITTED,
I HAVE VODAPHONE PREPAID CONNECTION ( [protected]).
YESTERDAY I REQUEST BY SMS TO DEACTIVE AND THEN ACTIVE 34O SMS FOR ONE MONTH SCHEME, OUR SMS SAYS THAN TRY AFTER 24 HOURS. THEN TODAY I REQUESTED TWICE.( AS IT WAS NOT RESPONDING SINCE 24 HOURS ) YOUR SMS SAYS THAI REQUEST IS RECEIVED. THEN THEY GAVE 768 SMS OF RUPEES 68. THIS NOT RIGHT. I WANT A SCHEME OF 340 SMS PER MONTH . ( I AM USING SINCE LONG ) KINDLY CANCELL 340 SMS ( I WILL USE 340 SMS) AND GIVE BE BACK MY MONEY OF RUPEESS 34/-. GIVE CRDEDIT AS CASH TO MY MOBILE.

I am ASHISH MITTAL .I am using vodafone prepaid services.My prepaid mobile number is [protected].Every month i got a unfair balance deduction from my number.Last to last month i lost 60 rs then i visited to vodafone care sector 18 noida. He said that you have activated two services through internet on your mobile..But i didnt activate any services.Again in this month on 1 oct. early morning i got two msgs from vodafone regarding the two activation of services of cost Rs99 and Rs50.Then immediately i call to customer care then said to call in morning . In morning i call there then one customer care executive given me a one reference number [protected] and said that we will return your balance as soon as possible. Even i got one sms regarding that"we will respond to your query by Thursday 4 0ct 12 ,9:56". After two , three days i again called there then they said there is a problem in our server we will return ur balance as early.This happened with me two three times.But they didnt return my balance.Today again i call to customer care then they said we cant return ur balance because you have activated those two services through internet on your mobile.but i didnt activate any services.So every month i m suffering from this problem.So, its my request to return my balance as soon as possible.
1) Last recharge value : RS 351 on 29/9/2012
2) Last mode of recharge: From shop he recharged my number through his mobile
3) Validity of your Vodafone account: 21 march 2017

Thanking you
ASHISH MITTAL
[protected]

Mobile No. [protected]

I had recharged the above mentioned mobile no. with 126 to activate GPRS in my mobile. I received a confirmation message from Vodafone at
6:35 am showing: YOUR DATA PACK IS ACTIVE NOW. VALID UPTO 22.02.2013 00:00:00 AND BALANCE: 1024.00 MB FREE. THEREAFTER 10P/10KB WILL BE CHARGED.

Then I confirmed the Internet Usage Allowance from *111*6# and it shown Usage allowance of 1024 mb. after confirming the same i used internet surfing at 7:30am . But the usage was deducted from my main account and an amount of Rs. 48.70 was deducted and a message was received showing your balance is now 0.00 please recharge your account.

I called customer care but they told me that the your last balance is not updated so call after some time.
again i called the customer care. this time i was told that the balance is deducted because my data pack was may be in under process and the balance can not be reversed.

Then I received a message from Vodafone at 8:11 am showing HELLO ! YOUR BALANCE IS RS. -5. RECHARGE IMMEDIATELY AND KEEP MAKING ALL OUTGOING CALLS.

Its not a matter of 50 Rs. by it is an example how the customers are been cheated !
So I request that the whole matter should be taken seriously and my wrongly deducted balance may be please reversed at earliest.

what the services your providing is very bad from last month be4 december 2007 the services ur providing is very bad i call to customer care on 25th at 8:00pm 4time no one agent is there to solve my promblem i think i need to jump to other operator but my sim validity is ther for another 5months hope if this feedback works means i like to be with same operator i m requesting u to take action on ther bec i m using ur sim frm last 2years my 1st no was [protected],[protected],[protected],[protected], but now this services means i need to change plz do something my voice d't work out hope my words will work waiting for ur reply for mory information call me back the agents how had atteded my call on 25th ashwini ,mohommad, kiran, vijaylaxmi in this 4 kiran very worst guy he is spoken very roodly with me i think ur old agents are not there in company to give good service till december 2007 getting very good but form janvary the service is worst a requesting to take that old agents hopes i'll get resolution.

Hi,
I have 35 coupen of rs.199 of hutch , But by mistake they are expire on 22 Jan,2008 . What shuld I do . My distributer of VODAFONE is refuesd to change those cards . pls reply me soon.

i want to know my pre paid account full detail. when where calles r made

the offers r not up to the mark so my kindly request is to change the SMS and CALL offers

my call sheet

i want 2 know my outgoing details from the past one week..

I have to check my incoming & outgoing calls & message details of the month october 2008, pls send me details as soon as possible.Its really urgent for me.I am using prepaid connection of vodafone & my mobile no. is [protected].

details of my phone accont

How to change the my Vodafone number

I want custmer care center address in loha mandi .Please inform me

please tell me customer care address in loha mandi in delhi near pandav nager

I want to block my vodafone sim card

Dear Sir,
We are Third Eye Vision Infotech a complete web solution
company in India. We provide all type of web solution and also provide
AMC (Annual Maintains Contract) for any type of company's web project.
So, if you have any type of web services requirement mail us at
[protected]@thirdeyevisioninfotech.com and visit us at
:www.thirdeyevisioninfotech.com.

dear sir i follow up the september 2009 bill detail.

vodafone is waste brother..

mobile bill of month-jan-08 — wrong bill of month-jan08

DEAR SIR,
I HAVE MOBILE NO-[protected] WITH MANE OF MY COMPANY-CHHATRAL VIDHUT KAMDAR MANDALI.I HAVE RECIEVED BILL OF MONTH-JAN 08 WITH SMS CHARGES-603.00RS,I HAVE NOT MORE THAN TWO SMS IN THIS MONTH.HOW IS IT POSSIBLE TO PAY?PLEASE CHECK MY BILL AND CORRECT WITH TWO SMS CHARGES.
KAMLESH

Vodafone — sick of vodafone

If the respective concern person is available there too. I as a VODAFONE user want to register a complain, so the I can get the BEST SERVICE which was PROMISED TO ME; WHICH I DIN'T GET.

I CALED UP 7 TIMES TO CUSTOMER CARE 111. AND WAITED FOR ABOUT 1 HR YESTERDAY (DATED- 20 JAN 2008), BUT NO RESPONSE HAS COME UP WITH THE PEOPLE.

MY no. AS WEL AS THE CONCERN NO. OF MY ORGANISATION ARE FACING THE PROBLEM WHILE DIALING SINCE LAST 30- 45 DAYS

WHEN EVER WE MAKE A CALL, AL OF THE SUDDEN IN THE MID OF THE CALL

1. EITHER CALL GET DISCONNECT

2. THE OTHER PERSON OR ME CANT HAVE EXCHANGE OF WORDS

3. OR ANY OTHER CALL INTEREPT IN BETWEEN.



BECAUSE OF ALL THIS RESON THE CALL GET DISCONNECTED AND MY ORGANISATION IS LOOSING OUT ITS BUSINESS AS WELL AS ITS REPUTATION TOO.

WHEN I COMPLAIN THE SENIOR PERSON RANDEEP SINGH AT THE CUSTOMER CARE CENTER SAID " WE CANT DO ANYTHING FOR YOUR PROBLEM"



I AS A USER OF VODAFONE HAD THIS RESPONSIBILY TO ASK YOU THE IMPROVE THE SERVICE OR I WILL LOVE TO SWITCH OVER TO ANOTHER

TELECOM SERVICE PROVIDER.





LOOKING FORWARD FOR THE RESPONSE AND IMPROVE IN SERVICE.

mobile services vodafone — sending bill for disconnected mobile

4.5.2009
SIR/Madam,
i Kunal Shah Holding the Vodafone Mobile No:[protected] under customer
Relatiosnhip no:1.19825586 am writting this mail; to state the agony
that i am put through by Vodafone Essar Ltd. which i am afraid to say
are not custoemr friendly at all. On the contrary, they are meant to
harrass the customer. I had disconnected the aforesaid mobiler number
on the 1st of November 2008 under docket no:[protected] .However
despite the disconnection the said no. was mysteriously reactivated on
the 10th of november 2008., under docket no:[protected] also on the
11th of november 2008 the company executives at the sion outlet claim
that someone using my photo id as a proof has reissued the sim card of
the said no. under docket no:[protected] Sir, I have been charged
rentals amounting to 1003.81 as on 18th april 2009. for the same.
Not olny that when i contacted the company officials they said that
the sim card of the number, has been couriered to my place. However i
was shocked to know that there is no proof of courier done to my place
for the sim card of the number. Also the company has no proof of my
visitng their store to collect the said sim card. I have been told the
sim card has been issued against my driving licence. I would like ot
point out the number had been taken by giving my dribving licence as
the proof of address nad photid at the time of taking the connection.
Also, i have given the company copies of my driving licence
many-a-times for various purposes.
The company claims to have made many calls at my residnetial address
and and on my cell no. the sim card of which i would like to point out
that i have still not recieved.
Sir i am really worried as i have recieved a legal notice from the
company Vodafone Essar Ltd for non payment of bills. Please do the
needful.
Thanking You in anticipation I remain,

Your's Faithfully,

Kunal Shah

in above mail vodafone has juse to answer two simple questions
1) wether on the 1st of November 2008 under docket no:[protected] they
have received disconnection request as i had lost my phone.
2) Company has got suficiant documentry proof to prove that they have
sent and i have received a duplicate sim card before activation of the
connection

My sim no.is [protected]. I am officer in Govt of India .and now days i have posted in Jaipur. Before taken of Sim i deposited my all document to dealer which mobile no.[protected] name is Chandrabhan .My mobile 2 days run and VODAPHONE stop that connection. I again made contact to VODAPHONE STORE which is located at the Mansrowar, Jaipur and where as VODAPHONE STORE person direction i have submitted again a set of complete record deposited. The name of that person of VODAPHONE STORE is Mr. Nand kishore, which mobile no is[protected].So many request made by me to start the connection. My sim start and VODAPHONE again stoped. I went again the VODAPHONE STORE and ask about my connection. They replied this is my computer problem. and connection again start. .After3 days again VODAPHONE stop my connection. I can not understand why I am facing this problem’s. My SIM stopped by VODAPHONE five time. AS this time VODAPHONE stopped my connection .Why?

Iam Rahul from sriganganagar(Raj.) studying in jalandhar. I requested the vodafone customer care to migrate my prepaid connection into postpaid on[protected] forwarded my request to thesr local area representatives and they took all the required doc. and security Rs.250 for the connection and they replied for 2 days after 3 days i got call from their head-office that i need to pay a sum of Rs.250 more as my bachelor accomodation, i submitted it in their nearby vodafone store at jalndhar model town, after 10 days by being fedup i got the response that it could not be migrated due to company rules& regulations i asked them to refund me my money back. With in 15 days they reefunded me 250Rs. with a problems i suffered and asked me to get the other from the store itself, when i asked the store representatives they replied that it would be reefunded in forty days but the head office employees assured me that it wont be take this much long near about 10 to 15 days you will be refunded. They made me travel 15 kms. every day for which i have suffered a lot if i call them they doesn't response it. for near about this all went on for last 75 days and still they are not ready to refund me or help me.

yfjyfjhfg

sir my vodafone no.is [protected].i am using a bonus card to reduce the std call rates .but my std call rates are still normal .i file a lot of complaint according this problem for last 1 month .but i am still facing the problem .

sir for last 7 months i am using std pack, montly rental is reduced from my balance, last friday 14/8/09
i deactivate that std pack, very next day again 31 rs is deducted from my account, 3 times i cal to customer care and spoke to them till money is not given back, the complaint registration number is - [protected]

Hi,

This is hereby to bring to your kind notice that the complain regarding Vodafone dated 26th May 2011"Call Center agent sold me 2G Plan though offered 3G" has been resolved. Vodafone has refunded me sum of 1600/- which i paid initially at the time of taking the plan.

Thanks and Regards
Rohit Bangani

Hi,

This is regarding my vodafone prepaid Mobile Phone Number [protected]. On 4th of Feb 2012, Rs 67 have been deducted from my main balance.
When I called the customer care they told me that the amount have been deducted for the internet use, But in the morning itself i have recharged my number with Rs99 internet pack. After recharege I checked my free MB at that time it was showing 1024 free MB usese and then i switched on my pocket internet on my mobile. So my concern is that even though i had free MB in my account then also they have deducted Rs 67 and that's not fair. The customer care people gave me a request number stating that you will get a call from Vodafone within 48 hour. But till now I have not got any such call and the most sucking part is that I am not able to call to c-care as I think they have disconnected my number so that I can't talk with them.I tried 111 and 198 several number of times but I failed to connect with these nos.
So Please help me out with this issue. I am thimking to change the service provider. Can anybody suggest me a good service provider in Mumbai.
Thanks,
Aditya

dear sir
i want details adress & name of the person who calling me & he give warning to kill me & my family.its urgent sir.& the no is [protected]

Sub: Deactivation of unused cell phone no. [protected] and [protected]

This is with great regret putting in writing the unethical methods some customer care executives are cheating the people.


On 1st October,2007 Mr. Bharat – Cell no. [protected] / [protected] office no.[protected] of Global Direct, Thane Branch visited my office and started explaining the benefits of switching to vadafone phones and and convinced people at our office if they do not want to switch over to vodafone, they can still get the benefit of lesser call charges by simply paying Rs. 600/- on airtail cell phones, since vodafone has got some tieup with airtail and also get one prepaid sim card free . He also insisted and assured that I need not change my airtail sim but still can get the benefit of call charges
.

He sent one of his customer care executive to my house and I paid him Rs. 600/ in cash vide order form 693 dated 02/10/07. He promised the needful would be done and took my airtail bill copy saying that it is required as proof or address and promised from the next bill my airtail bill amount will be drastically reduced in view of this tie up between vodafone and airtail
.

To my surprise after 10/ 15 days I received two parcels containing vodafone sim cards which are still lying with me unopened. I contacted Mr. Bharat and informed him by mistake I have received two sim cards instead on one free card. To my horror I found these two sim cards are postpaid one and he informed me I have to discard my airtail sim and use vadafone sim to avail the facility of low call rates and other one can be used by any one of my family member. I categorically informed him I am not interested in using either of the vadofones, since I nor my family members wanted to switch over to some other phone, we are happy and got used to the phones we are presently having and told him to immediately deactivate the above phones and refund the balance amount after adjustments if any to which he agreed.



I also spoke to various customer care executives and requested them to immediately deactivate the phones under intimation to me .

On 28th Feb.2008, my daughter called me to inform that one customer care executive has come home asking for payment of the above phones. If you see my usage on the above nos. u will find I have not even made a single call nor opened the packets.
Keeping in view the above facts I request you to kindly deactivate the above two postpaid sims and close the matter. I have been cheated and in no way I am going to tolerate some one coming to my house in my absence and harassing my family members. Please note I am not responsible and will not pay any bill amount claimed by you. I have also sent an email on 29th Feb,2008 to “vodafonecare.[protected]@vodafone.com”


And also see that people like Bharat does not cheat public and spoil name of reputed company like Vodafone. The above sales tactics of Mr. Haresh Bhadra and Bharat Tolani strengthened my belief , not to “TRUST WITH SALES PEOPLE

I have also got similar experience with this stupid vodafone
agents.

Simply throw away any fellow knocking at your door for any kind of offer.In my history this vodafone people will never reply to your mail, if you are facing some problems because of their fault.

For any kind of service, for any brand, better you visit your nearest show room

i had made the payment of rs 660 in vodafone store (goregoan E) on12/may/2008 TID number is 17012020and still not updated in system plz do the need full as soon as possible . my number is [protected].

Vodafone — No turn up after taking money for new connection

I applied for the new connection with Vodafone. An executive came to my place on 1st May'08, took relevant documents, and an advance of 300 rs in cash as deposit/activation fees. I was promised that I would get the new SIM on 2nd May and that my connection would be activated on 3rd May.

Despite many calls, e-mail complaints, I'm yet to receive either the refund or new connection till date.

ddddd

Hi there,
I had Vodafone number[protected], I had migrate to talk 249 mega plan in May, when i spoke to customer care executive about the tariff charges on this plan, he explain me about local m-m 30p and m-other network 60p and std v-v 1rs and v-other std 1.99rs, and i asked him how can i drop my std charges he replied by sending sms STD to 56565 and it will slash down to 1.30rs, i had sent this sms and i revert back from vodafone this service can't be applicable on my plan.

After few days later again I spoke with customer care executive is pack where i pay some money my std can be drop, executive advice me there is one UP western plan STD pack where std can be drop to 1rs and need to pay around 35rs a month and it will take max 3days to activate, I made this request and the executive registered my request. After 5days i spoke with executive did this pack is been activated or not, the executive replied no this pack can't be applicable on the above plan. I inform but the executive confirmed me this can be activated on my plan. I asked them can i speak with your senior they replied no you can't.

I just wondering someone can help in this.

Thanks

Vaibhav Jain

i m with vodafone pospaid from 26 th march 2007 on family plan in month of feb i had given request to change my plan to talk [protected]@80 p
the plan was changed but again on 11 mar 2008 i had given request at four bungalows vodafone store to change my plan again to vodafone family plan, i was informed that the plan would change within 72 hrs but till 31 at mar the plan was not changed i visited several times to complain same regarding the issue but i was given some or other excuse was told that it will done as soon as possible finally on 31 st mar the plan was changed but as i moved the family paln i was chrged for nthr intra calling which should be free i again called cust care and also visisted the store i was assured i will be reversed the intra calling charges as i had two only 1 bill chrgs are refunded but the other number chrges are atill not refunded i called cust care so many times atlast i was lost that u need to complain at vodafonecare.[protected]@vodafone.com but it seems that the link is not working i was told i will rec call within 48 hrs and i m waiting from so many daya but not yet rec the call now without informing me they have dr my bill form my credit card last the mode of pymnt was cash automatically it changed to direct debit when i confirmed they sais they will inform me in 48 hrs and they dr my compltee amt after several cpmplains to resolve my prevois bill disputes there are so many complains taht i do want to complaint as i think i m wasting my time hope some or other day it will resolve

Hi,

I have been trying to change my tariff plan from a group talk plan to 299 talk plan. I went to the vodafone store twice i.e on the 22 May 2008 & 20th June 2008. During both of my visits I was told to submit a letter which was written by one of the employees of vodafone and I undersigned the letter.
The first time I did not mention the other Number in the group talk plan as I was not asked to give that number, the second time I went again after a month to enquire as to why the plan has not been changed the advisor told me that as I did not give the other number it couldn't be changed ( for this I was not even contacted for a period of one month to give any updates OR to ask that other number). I again drafted a letter and this time the other number was mentioned in the letter which was again written by the employee and undersigned by myself.
This time the advisor said that the plan would be changed within 4 days and said that I will get a confirmation on the same within 4 days. After 4 day I called the helpline number on 111 to check if the issue was resolved and was told that it can not be done and the advisor took a complaint and said that it will be reverted in 72 hrs. I also received a msg on this with a reference number which said that I would be reverted on this on 1st july 08 by 18:00hrs and there was no call from your side.
I had to call again on 111 at 2:00am on 2nd july to check whats happening about this and was told that the other number was again not mentioned on the letter submitted( which I checked while drafting the letter it was mentioned on the letter).

Now I don't know whose fault it is but its getting totaly annoying for me. This is not the first time I am facing this problem but there are several other problems. The customer service of Vodafone is getting pathetic day by day.

Kindly look into this matter ASAP

Hope to get a better cust service this time.

Thanks & regards
Rahul Gupta
Mobile number[protected]

RESPECTED SIR, My name is MITESH.RAVE.RANE. And i have purchased a simcard postpaid from your ghatkopar west office on 31/04/08 my no is [protected] i was told to pay RS 1100extra for the same number out of which 1000 rs will be adjusted in my monthly bill but after 2 months when it was not adjusted i again contacted your executive VIKAS KUKRIJA. who in turn promised me that it will be adjusted inthe third month but it wasnt due to which i shifted my postpid into prepaid and again contacted VIKAS KURKIJA at your ghatkoar west office to return my money but he refused to do the same after he refused i came to know that he is a historysheeter and he has previously cheater airtel to the tune of RS 2LAKHS and not allowed to enter any airtel office sir if you keep such type of executives in your office will it not effect your repumtion he will surely one day do the same thing that he has done to airtel please take some action ungrently. THANKING YOU MITESH.RAVE.RANE.

Full Value 199 — Refund of Security Deposit

This complain is registered a more than a month back to customer care executive.
Yet no actions are taken, I am always said you will get your refund within 10 days...
I have deactivated my no.[protected] in month of January and that point of time I was said I will get my refund within 45 working Days.
I am suppose to get a cheque of Rs 536/-
So please help me on this...

Dear Sir,

I want to see my mobile bill in my Email. My Mobile Number is [protected].

Hence, I request you to kindly arrange to send my Mobile Bill to my Email Address.
Thanking You,

GUNTUR Yours Sincerely
27.08.2008 V.Hari Krishna

RESPECTED SIR,
My name is vinayak ramkant nagle. And i have purchased a simcard postpaid from your dombivli west gallary having no[protected] & [protected] and i want to disconnet nnos. permently.
so plz arrange to disconnect the service permently provided by you & plz arrange for refund of deposit which is with u.
Thanking You,
yours faithfully,
Mr. vinayak nagle.

Sir/Madam,
This is regarding the disconnection of my telephone no [protected].As we are shifting to Oman we don't need the connection further. so please arrange to disconnect the service permenently & please arrange for refund of deposit which is with u, as soon as possible.


Thanking u,
G.Vinod Nair.

My name is Kapil Aggarwal i had purchase vodafone post paid card from your malad west Sunder nagar branch and i was told that if i want to convert my postpaid connection into prepaid one i will have to pay only 99 Rs to convert into life time incomming free and recharge according.
When i went to convert it into prepaid one from Goregaon West Branch I was told to pay Rs.99/- to convert it into prepaid and to recharge of any mimimum amount and to use minimum recharge amount of Rs. 200/- within 6 mths. As my Prepaid card was activated i had purchased recharge card from vodafone but the day i had recharged, the same day card was blocked without even using the balance, asking to recharge again of Rs 199 for vadilation of 6mths. Why is that?
Then why i was informed that i can anyhow in parts recharge total amount of Rs. 200/- within 6 months of validation and even at the time of purchase of card from the vodafone centre itself by your vodafone customer executive i was told it will be valid for 6months.
If the matter cannot be solved then kindly close my card and refund me my total money of my card unless i will not pay any amount for my postpaid card.
The customer service of Vodafone is getting pathetic day by day.
Kindly look into this matter ASAP

Hope to get a better cust service this time.

Thanks & regards
Kapil Aggarwal
Mobile number( [protected])

VODAFONE DUPED ME

I was given wrong information about schemes to convert my prepaid to postpaid-


I was told that randomly 150 numbers are chosen by the company for experimenting new service of location display on screen of incoming calls, for which prepaid is to be converted into postpaid first.other schemes will be-
1.Disply of location alongwith number of caller.
2.No clip charges.
3.Ater a month if not satisfied with postpaid, all prepaid schemes will be resumed and security deposit will be refunded.
4.After 2month if i get my connection converted into prepaid, number will be same and all recharges would have full talk value and all previous schemes of prepaid will be resumed.


When i enquired customer care they assure me of the authenticity and told me that even if i was demanded some amount in this regard it'd be safe as the call is from vodafone employee.when i got my connection converted, all schemes turned out to be bogus and when i registered complaint at vodafone customer care, they clearly told me that you can get your connection terminated as that employee of our has left the company,

After that i found that i'm unable to talk with the customer care at customer care line i.e.111 by my phone, than I call by other number i found that my number was on IVR i.e only schemes can be listened on 111 but can't talk with customer care executive, anyhow i got it corrected.

Next time when i call their executive talk with me but instead of giving proper answer, he put me on hold for a very long period and than cut my line.

Here i want to know who is playing foul with me that employee only or the company as the company has assured me of the authenticity of thet person as its employee and the motive of that person was to benefit company.

I bought that connection for Rs.295, and lifetime validity for Rs.300, more than that havin that number from last 3 years, and now i've been duped like this.

Any suggestion????

siddharth
[protected]@yahoo.co.in

Im a vodafone customer :[protected] and despite of giving proper ID proof and photo my number is disconnected. I availed Rs.49+Rs299+boosterRs.30 package but never used them.
I made so many calls to vodafone dealer.His no :[protected].But he is so lethargic in action.
Shame on vodafone

Ihave taken vodafone postpaid connection [protected]. The com[pany has disconnected the phone after one monthwithout sending the bill. Then your recovery executive visited my office and askerd for the payment . I told my dissatisfaction over the service and paid the bill in april and told that i donot want the connection any more . I have never used the phone bnut still i am getting the bills every month. I fail to understand how yiour system is blind they couldnot see even the functioning of phone or not.If you have any care of customer try to verify whether that phone is working or not and stop sending the bills .You will be responsible for any inconvenience of the excustomer

Vodafone — Took my money but cheated me

Hi,
I am a vodafone customer chennai. I was barred to make any call stating that I had exceeded the credit limit. After paying the money also they have not activated my service. They are the biggest crook of entire world.
My vodafone number is [protected].

I called customer care but they only apolosize dont do any thing. I feel cheated using this service.

I paid them through my credit card.

I went to your Dombivali gallery for permanent disconnection of My two numbers [protected]//[protected]. I met Mr Sagar and explained the matter. He asured me that it will be done within 3 days. That after I visited 3 to 4 times (I have proof of your token)and inquired about it but all the times he gave falls promises that he had already put it in system and will be done automatically. Lastly I received inquiry call from your end regarding what is your relation with Mr.Shikare. I was surprise when I am going to disconnect why your department is making inquiry? I inquired on 111 where I was told that you must take request No. wihtout it no body will can take action. Lastly I went again to same galery and met Mr, Khushal and Mr.Imran who did all the formalities and finally today i.e. on 12/10/2009 it has been disconnected. Now who will be responsible for such type of harashment. I am Senior Citizen and have been too much harashed with such type of irresponsible behaviour. I now request you to do needful in the matter and save me from further harashment. Thanking you and awiting your immediate action in the matter.

i recharged my num with d money of Rs 74 n i got jst Rs.5 blnce ...2 days b4 i got Rs.67 on d spent of same that is Rs.74...its jst a cheatng hw can it be possble...want a reason...u ppl are very fake literly

Hi,

This regarding my sim card lost complaint I spoke tp Niddhi purohit I asked the procdeure of the getting the new sim card she ask the addres verfication I said but, she said it is wrong address and disconnected the phone but yestdy even I said the same addres to another agent he didn't said that my addrress is wrong again i call niddhi only came on call and she is agruing with me that i disconnect the phone I'm surprised agent talking to customer & no politiness nothing I felt that Customer care is located somewere on road side, no proper tranning at all
I want you to look into the matter & let me know I made a call morng nrarly 7:15 am on 14th March.

SUBJECT:NO USE OF ISD AND CHARGED 550
SECOND REMINDER:
i m postpaid costumer my Vodafone number is [protected] in above bill have been charge for ISD on bill no[protected] in above i have been charge for ISD which is not been use by me i have been charged 550 i have been already paid part payment. i have register and written complaint to Vodafone care center of ghatkopar (east) and my request no is SR#633698 they have not taken any action and they have closed my outgoing call .so i kindly request u to take action on these matter and start my phone immediately . and oblige me thanking u.
FROM,
BIPIN.L.SHAH

[protected]

Vodafone — fake ISD charges & Disconnection of my phone

TO,
VODAFONE,
MAHARASHTRA CIRCLE,
REGIONAL OFFICE , PUNE.
MAHARASHTRA.

SIR / MADAM,
I AM VIJAYRAJ JADHAV USING VODAFONE MOBILE NUMBER [protected] / [protected] ( CORPORATE PLAN / BUSINESS149 PLAN I HAVE CALL FROM VODAFONE THAT YOU SHOULD PAY BILL FOR NO.[protected] UNLESS WE WILL DISCONNECT YOUR NOW USED NO . [protected] . I TOLD THAT I HAVE REGULARLY PAY BILL FOR THIS NO ( [protected]) , BUT TTHEY SEND ME SMS FOR ABOUT DISCONNECTION OF PHONE NO [protected] IN TWO DAYS ,
PLEASE NOTE THAT THIS IS UNJUSTIFIED AND DEVASTATING FEELINGS FOR ME
I AM VIJAYRAJ JADHAV USING VODAFONE MOBILE NUMBER [protected] / [protected] ( CORPORATE PLAN / BUSINESS149 PLAN ).
I AM USING THIS SERVICE SINCE LAST TWO YEARS BUT IN BILLOF JUNE DATED 03/06/11 ( DURATION 05/05/11 TO 04/06/11 ) I HAVE BEEN CHARGED FOR ISD CALLS AMOUNT ABOUT Rs. 1400/-
I HAVE COMPLAINTED TO NASIK (NASHIK) CUSTOMER
CARE ABOUT THIS COMPLAINT No. [protected] .
BUT SINCE THEN ALL SERVICES AND FACILITIES INCLUDING INCOMING/OUTGOING CALLS , MESSAGING ETC. HAVE BEEN STOPPED . BUT ALTHOUGH I COMPLAINT , I HAVE ALSO SEND EMAIL THRICE BUT YOU DIDN'T GIVEN ATTENTION TOWARDS IT SO IHAVE SENDING THIS EMAIL AGAIN .
PLEASE DON'T SEND ME BILL FROM NEXT MONTH / NEXT TIME UNTIL THE PROBLEM IS SORT OUT . I AM READY TO PAY THE ACTUAL BILL ( WITHOUT ISD CALLS CHARGED ) SO PLEASE SORT OUT THIS ISSUE AND ACTIVATE MY MOBILE ONCE AGAIN .
PLEASE CONSIDER MY REQUEST SYMPATHETICALLY.
PLEASE SEND ME FEED BACK.
PLEASE NOT SEND ME VODAFONE BILL UNTIL MY SERVICES ARE ACTIVATED AND THE ISSUE IS SORT OUT.

PLEASE DON'T SEND ME BILL FURTHER , PLEASE NOTICE IT !
AND INFORM TO BILL SECTION ABOUT THIS REQUEST. PLEASE DON'T DISCONNECT THIS NO [protected]. UNLESS I WILL COMPLAINT TO TRAI
THANKING YOU !


YOU'S FAITHFULLY

VIJAYRAJ JADHAV
([protected] / [protected] )

Sir ur compaaany had given me a wrng infornation abt bbm n net I told them dat I want 2 activate bbm + net service he told ok ull get for 299 I told him it will work or nt he obviously it will work den again I calld ur company told my net is nt wrking so aftrwerds day r saying dat ur net is nt activated jst bbm n email is activate BURHAN AZHER POONAWALA said me dis wrng thing my 299 rs is activated neet was nt wrking so I jst deactivated n activates d plan of rs399 n I want my balance. Coz I had lot 399+299 rs of free only its nt dat ur company paying for me I want my 299 rs back plzzzzzz

[protected] frm zaid zindran above complain is mine I want my rs 299 any how plzz

SIR YOUR COMPANY CUSTOMER CARE HAS PROVIDE ME A WRONG INFORMATION REGARDING STD CHARGES THEY MADE A COMMITMENT ALSO FOR 50 PAISE FOR 60 SECOND. TWICE THEY HAVE CALL ME EVEN THEN ALSO IT NOT BEEN SOLVE

I MEAN TO SAY THAT I M TALKING ABOUT STD CALL CHARGES MY MOBILE NUMBER IS [protected]

Parekh Group — Need bill copy

Need bill copy for the number[protected]


Regards,
Joyce
[protected]