Vodafone India Complaints & Reviews

dear sir meda
i read an advertise in divya bhasker for jobs in singapur
and call this no [protected] .
he said me to submitt 3800 rs for the registration in singapur
i want to check it:s true or he is cheater .
he is telling me that i am calling from mumbai andheri
but i doubt that he is ahmedabad

if you can help me more people will be safe from that person
i is depend on. will you help me or not
thank you
shaikh hanif mohammed

I am an Defence officer serving for last 17 years and presently at Delhi.Around 23feb08 I purchased a postpaid mobile number [protected],for which I paid Rs1250/- plus the premium for such kind of a number.On usage on 24feb08 I received a SMS that my prepaid sum of approx Rs 25/- is finished.On 24feb08,I received a cal for verification for which all details were checked.I sent an SMS for DND facility,which was promptly replied that it will be activated in 72 hrs.Till 26 feb 08 the postpaid was not activated,because of insufficient information.the reason was,on 25feb08,some representative of the company visited my residence around 1330hrs.As only my small daughter was present she requested him to come in evening or on weekend.It was only after my requesting your reps that postpaid was activated on 27feb08.
(c) Between 24 and 28feb08,I reveived n number of advertising/sales calls,who knew every detail I shared with Vodafone.As I was totally disgusted with your services and secrecy provided I approached Vodafone store at G1 & G2 Plot No. 2, Sector 12, Dwarka, Below Ayushman Hospital, Dwarka, Delhi. Out here I was in for my biggest dissappointment.The boys there on listening to my plight,advised me to give this number to them(free of cost) and then they will manage to transfer the premium number with no refund. They asked me wait for a while and asked a customer sitting next to them to purchase this number. Though I initially agreed,but on thinking again I preferred to surrender the number,because of poor customer services.As I had to be away from Delhi for next couple of working days,I told them that too.I promptly paid Rs50/- as the LAST bill,and gave my request to surrender(Request Number #[protected] on 29feb08).The form which I filled up clearly stated the reasons for this premium number being surrendered.
(d) On 01mar08,I again received a call,asking for reasons.I narrated the above,to which I was told that the only reason the on on the floor had filled up on PC was that I was leaving the station.The enquiry also requested me to chose another number out of 10 choices given in lieu of [protected]. I again went back to the Vodafone store at Dwarka,where I was told that this is not possible,and this number can be surrendered. I was told that any other premium number of my choice can only be provide again at a price.I have already spent 1300/- plus premium for [protected] and used only for 4 days!
(e) Holding my nerves back at such disgusting way your customer service is dealt I closed the hope of going in for Vodafone atleast in this lifetime and purchased a MTNL number.I also do plan to surrender the mobile number used by my family, very shortly.On 05mar08 came a surprise from your office(Welcome letter dated 03mar08 from desk of Mr Sanjay SawhneyAVP Customer Care), welcoming me to your amazing folds.As an officer of Defence services and being into technical providing services ,I have managed to narrate this poorest example of VODAFONE- a WORLD ESTEEMED COMPANY.I did try to get the officer's number/ email from Call Centres but nobody budged an inch.
3.Yes I also did try and call up nodal officer,but either his number ([protected]:Mr Gurpreet Rawat)is busy or he selects the customers to speak to.

I got a call from one of the vodafone franchise to migrate from pre-paid connection to post paid connection on 29 feb 08. I was commited that my connection will get activated by 1 mar 08 but that was not so. I complaint many times for the same but their is no response for that. They are een not able to tell me clearly how much time it would take to complete this process now I don't have any contact.
I would like to request that please take any serious action for this address of the franchisee is PACE SETTERS BUSINESS SOLUTIONS PVT. LTD. having their office at 1E/18, 2nd floor, Jhandewalan Extn. , New Delhi -55 and their contact number is [protected], [protected].
I also tried to contact them a lot of time but the franchisee person doesn't pick the phone and they don't even answer as well.
I will be highly obliged for the correct action taken.

Abhishek Kumar
[protected]
[protected]

Hi,

I have been facing problem with my Vodafone SIM card for the past 1 month.Sometimes the SIM card stops working with message " Insert SIM card" .When contacted the customer care they suggested to purchase a new SIM card .After purchasing the new SIM it completely stopped working and gave a message " SIM card Registration Failed".

I contacted the Customer care and they said that its not a problem with them you have to directly contact the Vodafone shop from where I purchased the SIM card.One of my friend went to that shop but it was closed at 7:30 PM and when he asked for there contact number they refused to give and said that we have to come to the shop for any queries.
How is it possible to go to the shop again and again and when the mistake is also from thier end.

I am facing this problem for the past 1 month.

Regards
mr. shyam sunder neb
[protected]

Dear Sir,

The Vodafone company has deducted Rs.35-40 from my mobile No.[protected] as caller tune charges whereas I have not made any activation SMS/Reply for caller tune. I have made two complaints to vodafone customer care No.111 to Mr. Sachin & Mr. Rakesh. Mr. Rakesh told that his system is being upgraded so he cannot accept my complaint. Mr. Rakesh told me that he would forward my complaint to his senior and I would be contacted with 24 hours. Both persons have not given me any complaint number. I would like to request Vodafone authorities to credit the above amount to my account in the above mobile number.

Vinod Kumar Tanwar

I had already closed the VMC service before[protected] why you people added extra 199 bucks as charges for[protected] to[protected]. I already send 3-4 SMS to 111 with the keywords “CAN VMC199” as told by your executives and raised the requests umpteen times for the same.

They have promised me that there will be no extra charge for the March month. Now I seek co operation from your side ASAP to sort out the matter.

Hi ,
I submitted a request for my prepaid card to be converted into postpaid . Vodafone customer care people assured that service will be activated after 48 hrs of document submission.Submitted my docs + money(amount:299 Rs) on 27th Feb. It has been 6 days since..My service has not been activated.

Moreover before activating my post paid sim they deactivated my pre pain sim as well..

My phone is completely out of service for the past 6 days...

I have called them so many times and requested ..but they are just not bothered about this..

Please take my complaint into consideration and help me in getting my phone activated..

Thanks.

some one whose phone no is [protected] is continnously harrasing my wife manju malhotra by giving her missed calls and vulgur messages at phone no [protected] pls deactivate the vodafone number or blacklist the number as this is last step we are doing that launching a complain at vodafone kindly locate the person other wise we will have to submit fir against comapany


vishal

Hi, my name is saurabh, from new delhi, i callup cust service to act my hutch access is a internet connection so u can connet ur phone with p.c.they told me it going to charge 199 Rs so,I rechared with 300 Rs ...i send a text to act the service i get the repile form there that ur services its going to act in 24 hours,u get a settings save it ,and just after that 199Rs has been taken out ...but not able to use this service because i did not get sitting for my phone i called cust servies told the hole store, then nothing happed they put me on hold for hour,i spoke to the superviser called henna.she told me sir wait fro 24 hour time our tecnical team will get back to u nothing happed dispite call cust servies again and again ,and i decied to mail to vodafone delhi but did not get any reply form there nothing happed till now its been a month now .....money has been taken off state away but servies ha, i am not happy with vodafone and with there cust servies. take money but provied servies as well..

today u have activate color tune and rs 30/- deducted from my account.but i don't want color tune.u have deducted ur mergy.so plz deactvate color tune and return to my account.today i spoke to ur customer care but they didnot clear my query.iam not satisfied this type of service.

Dear Sir,
I have a vodafone postpaid connection, when i call to customer care,
they don't recieves my call and disconnect the phone. Many times, i have tried but they don't recieves the call.
please take the action.
Frm:
Sandeep pal
kanpur(U.P)
Mob:[protected].

I have to pay my two months bill for which I clearly stated once for collection on receipt of call form CCE. But no body turned up. Later I am getting 5-6 calls on daily basis for payment, which is not required. I stated twice that will pay the bill on my own.
Then on repeated instance I said that’ some one can come and collect the cheque but no response on that. Again getting calls for payment and now they started abusing be it male/ female.

Is this the way you will treat someone eon non-payment of bill. I am using the number # [protected] past 1 year and its never that I have not paid the bill. Above that without my consent how come my credit limit is raised.

Need an explanation to that? Have I requested for same ever.
Now without checking with me someone went to my home and was very abusive with my mother which ahs resulted in high Blood pressure to her.

I will take up the matter with consumer court for mental harassment. Incase some thing needs to be discussed then I should be the one. No on should discuss such issues with my parents. I am very much disappointed rather have no other way but to disconnect the number.

I will only make the payment once I will come to know and meet the people who called and abused my mother else I have to take this up with media that you guys are harassing you customer’s for small amount.

dear sir/madem
a am a small mobile retailer in Faizabad names saloni traders.this companies officer like r.m.a.s.m.z.m. offer me rs.200 per activation in their scheem S.K.H.-7.i get loss some of 40,000.in this scheme.in next scheme S.K.H.-8 i made 625 no. of activation.but company paid 1st part of scheme for only 525 no. of activation.when company was settele 2nd part of scheme i got socking it was for only 225 activation.i do not accept that money.i ask when you accept and paid scheme for 525 no. of activation than why u made fraud in this part.and they replied "jo karna hai kar lo mai tumahara paisa nahi dunga"

sir i request to u to send this matter to high class officer of this company expect up to sales head of gorakhpur zone in u.p. east.
please

vodafone company charges local sms at Rs. 2 per sms during any occassion. recently on Valentines day also they charged me with such rates. in actual, my sms rates are 25paise per sms. i want to file a complaint against them to ask that when they send customers so many service messages, why cant they send an sms stating the increase in rates on due intervals.

your customer care is useless .whenever i call it is always busy i want to deactivate all my services like football updates ,astrological alerts,and funny facts. i want them to be deactivated today itself.if not you will loose a customer

We are frustrated with vodafone connection with heavy bills every month...Please terminate the connection
ph no: [protected].

Hi,
My name is MD Rafiq.M.B. I ma working in "TATA CONSUTANCY SERVICSE" L-Center EPIP Industrial Area Plote no# 78,79,81. White field, Bangalore. as maintenance supervisor. In company two no of Vodofone common charging unit installad at Cafeteria, in that some of missing and not working. please send the servicing team. Alternate becuase i dont have any contact number.

Regurds
Md. Rafiq.M.B

Md Rafiq.M.B

Dear Sir/Madam,
I want to informe you that some unknown person calling me last 3 days by this no. [protected] and because of this I have to face harrasement and suffereing mental torcher.

Please e-mail me detail of above mentioned no. or please i[censored] can take any action so please do the needful.

Thanks

Shalu Verma

Dear Sir,

I had taken the service of vodafone (Prepaid Customer) in Chennai (Prepaid Mbl No:[protected]).on 21/2/2008 morning(9am) I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.45/- from my mobile’s account. Pls note that I didn't made any request for a caller tune. Then I spoke to your local support number ([protected]), reg. this issue and they give me a reply that, I pressed some buttons while talking to somebody and that’s the reason for enabling the caller tune. Even if any type of such arrangement is there in your system, it is your minimum responsibility to send a request to me for confirming weather this facility enable or not. Also pls note that suddenly my balance become minus balance. I am using this connection only for my official purposes and I don't like any type of caller tunes in my number. Also while talking to anybody, its my right to touch any key button on my handset(pls note that its not supplied by you).Also I request you to kindly avoid sending all types o[censored]nwanted messages and calls to my number(pls note the Govt order reg. this).I hereby request you to remove this caller tune from my number within 24hrs and refill the amount which you deducted from my account I thought if you stop this type of PICK POCKET Business, that will help you very much in your South India Business. I am waiting for your kind immediate reply. pls note that if you are not responding properly I will send this complaint to TRAI(Telecom Regulatory Authority of India) and all major News Papers in India. So please tell them and make a not of consumer to them i send lot of times then also they are not responding saying that the deduction will happen. If this type of facility is there means they have to ask thru msg only that u are confirm to activate or not, but this type of manner they did means what i have to say. please kindly arise this one to save others also, please. i went to the vodfone complaint request i saw lot of complaints regarding this manner only. so please protect from this type of pick picketters.
Thanks & Regards,
Asmara

Hi,

This complaint is in regards to the Network Concern with the Vodafone . I am happy with the services and the Tarrif palns, however when it come to Network part i am highly disappointed. When i am at me residence there is completely no network and this affects my Business. I contacted your customer care and raised a complaint, however no reply. I recently agin contacted Customer Care and spoke to Girish an executive and informed him the concern faced by me. I also informed him that i will be disconnecting this no. Instead of resolving my concern he asked me to visit Vodafone store and fill the formalities . I was shocked by the service. Kindly look into the matter as this is very urgent and if possible contact me on my cell [protected].

Thanks,

Shashi Anchan