Vodafone India Complaints & Reviews

Dated: 23.09.2008


The Manager,
Vodafone Essar Mobile Services Ltd,
C-48, Okhla Industrial Areas, Phase II
New Delhi - 110020

Sub:- Issue of “ No Due Certificate”

Ref:- Telephone No- [protected]

Dear Sir,

I had issued two cheques No- 219636 dated 5.9.2007 for Rs.3000/- and 219637 dated 5.9.2007 for Rs.2000/- which were dishonoured on due date.

On 13.12.2007, I made full and final payment for Rs.5, 950/- in cash against above cheques and other dues also after confirming from your office at Vikas Marg New Delhi. On this day, after payment of Rs.5, 950/- your ledger account speaks that a Credit Balance of Rs.15/ was lying in my account & on 29.12.2007, the same was Rs.115/-.
Moreover when I asked to return my disonoured cheques than your official informed that the same will be posted to your residence with in 10 days.

It is very clear from your ledger account that I have made all the payments due to dishonour of above cheques. Please withdraw your case U/S 138 N.I Act 1881 and issue me a “No Dues Certificate”.

After this, your department has given this telephone no. ([protected]) to Mr.Puneet Kumar, D-785, St No. 3, Ashok Nagar, Delhi 93. As per your ledger account, on 3.6.2008 Rs. 6, 112 is due from Mr. Puneet Kumar not from me. Therefore, you are requested to recover Rs.6112/- from Mr. Puneet Kumar.

Please provide me the following :-

1. No dues certificate.
2. Copy of ledger account in my name.


Thanking You


Yours Faithfully
Yash Jain
([protected])

I was getting lots and lots of wrong calls to my vodafone number. I change many new numbers from the same provider itself but don't know whether because of network congesstion I was getting lot of wrong numbers and if i call someone it will land to someother number. So finally i have changed the provider.

I had a prepaid no of vodafone on which i got a call a year back from Vodafone center to change it to postpaid in 998 yearly rental plan. I agreed to change prepaid to postpaid connection and so that person had sent his executive to my place, who collected rs.1000/- from me saying this will reflect in bill and had given a sim which as per him was to start in 24 hrs.
He got the CAF form filled from me.
after 2 days when that new sim didn't got activated i called to that person and he said that pre-exiting prepaid no cannot be converted and so i have to take a newno. i ased him to return the amount and get the sim collected. there after neither he sent his executive nor cash and neither even had taken my call.
I made complaint to vodafone store at Karol baghand they assured that this amount will get refunded in 25 days whereas now even after 1 yr, i hv not got that amount or any confirmation else than that the amount was taken by arjun enterprises which is a franchisee store of vodafone.
Had made many complaints to karol bagh branch of vadafone but nothing turned positive

hai
I am a prepaid user my mobilnumber is [protected]. daily one rupee is taken by network . i enquired the details about it to the customer care.
they said it will be taken for sms (per sms 5 p)but for me each sms charge is 15p even if i send a word "hai" .if i send picture message it charges 45p. i called to customer care for three times for different persons but none of them responded properly and also the problem is not yet solved.
expecting your earnest reply

Previously i used a prepaid connection, later i have changed it to postpaid. Due to some reasons i have disconnected that number in May, 2008 and now i would like to take the same old number. But what the customer care people says is that, that particular number can be taken as a postpaid connection only it seems, it can't be taken as a prepaid connection it seems.

Is that sooooo ??????
As it is a new connection, can't i take it as a prepaid one ?
Kindly through some light on this issue.


thanks in advance,

Sudarshan.P
Ph# [protected].

Vodafone People want bill to be paid with out sending the itemised bill to the customer and they mention that customer can pay through post office and e-seva but no one accept the bills at post office and e-seva as their is no option in their sytems to pay the bills, and customer care numbers [protected] and 111 never connects if called through prepaid they say that it is prepaid department.
SALES EXECUTIVES NEVER CONTACT CUSTOMER IN ANY KIND OFF ISSUE
NODAL OFFICER AND THE APPLETE AUTHORITY RECIEVE MAILS BUT NO REPLIES THEY ALWAYS SLEEP IN THE OFFICE

please this is to take the address of one guy who has been taken amount of 3 lakh...for a u.k visa process...but the thing is that he is not hesistating to give the visa...but simply extending the days...so i can, t go through the police also because he is not a confirmed fraud..please make it available through mail address because i don, t want to leak the news through any ways..please its very urgent..

sir,

this is with reference to the MCI service that i deactivated on 11-jun-08, has not yet been deactivated. i am constantly being charged for this service since [protected]@Rs30/month.
after frequent complaints at vodafone`s kaushambi and sahibabad stores, the problem is yet not entertained. when their executives try to deactivate it the reply msg shows `` you are not active for this service.``
when i contacted CNBC AWAAZ regarding the mentioned matter, their okhla center officials contacted me and gave a revert back amounting Rs. 45 only.
i was assured that i`ll not be charged again and the service will be deactivated. but i am again being charged for the same on [protected]@Rs.30 and on [protected]@Rs.15.
kindly look into the above mentioned matter and provide me with the positive solution.

[censored]ij Sawhney
0-[protected]
[protected]
Ghaziabad.

Hi all,
I am a Kolkata based prepaid customer (number [protected]) and have been facing a problem regarding my recharge.
I used ICICI and citi Banking services to recharge my mobile. I recharged my phone through ICICI Internet online prepaid mobile. The money was taken away from my account but no talktime was credited to my
vodafone acount.
I called up at Vodafone Care and the executive told me that its a temporary problem and would be rectified in one day, but the next day also I have the same problem. I have spoken to Vodafone Care executive wherein the executive told me that the problem would be solved within next 24 hours. The very next day when I called Vodafone to know the solution of my problem, the executive told me that it is in process and asked me to call later. The same process has kept running since then and I got the same response . Another executive asked me to drop into a Vodafone Shop as they could not do anything else but give me a new complaint number. I contact to nodel officer in Kolkata Dipamita Das she reply " Thank you for your e-mail regarding your Vodafone number [protected]. We have registered your feedback vide service registration number[protected]. At the onset, we regret the inconvenience caused to you.
We hope that we have been able to address your query satisfactorily." but after 3 month I didn't get any response from there.
Another problem is that one executive "Mr. Supratim Ghosh" provided wrong information about recharge voucher and didn't take any complain.
Overall my experience is so bad.
During this process the behaviour of the excutives and nodels was not tolerable and SaTISFACTORY as i have called the VODAFONE the world's most reknowned telecom giant.
The company moto is "HAPY TO HELP" I think it will be "UNHAPPY TO HELP" or "IF FACE PROBLEM FORGET THEM"

when i visited the customer care centre at kottakkal, malappuram, kerala for replacement of my vodafone which is not working(only incoming calls getting), on monday i.e., 15.09.2008 they said that there is no stock and inform me later and till now i didn't get any response from them. So i telephone today and the same reply received and when i asked for the telephone no of marketing manager they refused to give so and didn't give any clear reply. Since iam a central govt servant and my husband is working in panaji goa iam ina need of mobile phone. I bought my phone from Panaji, goa on 17.03.2008.

Dear Sir,

Please expedite your reply on the subject cited above. My cell no. is [protected] with 777 plan ending on November 2008. Recently I have recharged easy RC 221. I am receiving SMS from the Message Centre Cell No. [protected] frequently to make use of this RC 221 within 30 days validity. I am suprised to note this. Whenever I am trying to contact the Message Centre No. nobody is responding. Kindly let me know what is going?

Prakash

i want to know my billing detailes from my inbox

1. On 13/09/08 at around 10 p.m. a message for Caller Tune activated without my confirmation, then I can't contact with customer care on next day. On 15/09/08(Monday) knowing frm my office I SMS to 144 "CAN CT", then a message come for 'Caller Tune deactivated'. But my balance deducted by Rs.30. Today 18/09/08, till date my balance not adjusted, I have already contact to customer care.

2. Sometimes the call charge deducted @Rs.2/- per unit. When it becomes my knowledge, already my call charge deducted more from balance. After sending SMS TO 144 "ACT ONE" the charge becomes @Rs.1/- per unit.

3. When Vodafone call me for Caller Tune selection if I cancel the call they will deducted Rs.1/- from me showing the massage "Charge for last call to[protected] for Rs.1/- " deducted from my balance.

sir, i am from visakhapatnam (AP). i had sent a sms to the number 56789 from my phone for activation of my caller tune (hanuman chalisa)for which 15 rupees was deducted from my account. but it was not acivated. then on contacting the customer care they initially gave misleading informations and then on forcing again and again they forwarded a complain. i waited for about a month but there was no result. then thinking that they might not having this caller tune i changed it this month by sending another msg to the same number 56789 (tumko dekha toh ye khayal aaya - new tune). for which again 15 rupees was deducted. but it was also not activated. on contacting the customer care they are again saying the same misleading information such as : it is already activated, switch of[censored]r mobile remove the sim again replace the sim and it will be activated within 1 hour etc. one customer care executive named prasad and then another named ajay were among those who give these kind of false information. sir, kindly do something.

Hello Sir,

I had taken the vodafone postpaid connection on 26th Aug, 08. On 28th Aug verification was done at my office (I signed in the sheet which the vodafone person had got), and on 29th Aug, residence address verification was done (since i was not at home, my dad had to sign, and that person spoke to mt over phone). Since, I was not available at my residence on 29th Aug, I person from vodafone had come on 31st Aug for residence verifcation. After all this, when I checked, the credit limit was not increased, and I contacted the vodafone store near my residence. I was told to submit an address proof, which I did. Inspite of all this there was no change in the credit limit. When I went back to the vodafone store on 15th Sep, they raised new request for verification and the which was completed on 16th Sep. I re-visited the vodafone store on 17th Sep, but people doesnt seem to be responding properly to solve this problem.The manager of the vodafone center (Indira nagar branch) spoke to me and gave me landline number to check, but thta landline number doesn't seem to be working. They are very clever to not see to such ind of issues. If I call the customer care, the customer care executive is unable to give satisfactory answer. All they know is to say "We sorry for the inconvenience, but we do not know what has happened in the backend". I am obviously not expecting such kind of reply. Inspite of having so many times of verification, I dont understand why dont they updates teh database. Why is the result still showing negative though they have taken the required signatures from me. I want the solution as early as possible. This nuasance is reaching teh extreme and I can no longer tolerate this kind of irresponsibility from the people of vodafone.

Hopeing this issuse will be resolved soon.

Regards,
B A Sumathi
[protected]

Kindly disconnect my Mobile No.[protected], I have already paid my full and final payment by cash. Transaction ID is :-

1. CP-1-[protected] Amt. 200/-
2. CP-1-[protected] Amt. 1200/-

on dated : 18/09/2008.

The reason for disconnect this No. is that, your department has disconnected this No. without information and your services are so poor.

My alternate No. is [protected].

i am a subscriber with vodafone since 2000 when it was essar then hutch and now vodafone. i'v witnessed and borne its rapid downhill service and utterly incompetent, rude and non-redressal customer care.
HERE GOES MY LONGGGGGGGGGGGGGGGGG LIST O[censored]NATTENDED TO WOES :

1 first for months some of my national smses were billed as international.
this went on unchecked for months/a year despite a reminder each month
when i would get my bill .

2 then for months they could not deactivate a particular caller tune i had
chosen for a few special nos. after a herculean effort i managed to achive
that.

3 and now for over a 1 1/2 yrs i'm being charged practically every month rs.80
and rs.100 for late fees. for the former customer care and the local
vodafone shop branch manager could not decide what they were for, one
said for shuffle tune and the other that they were for downloading.
oddly enough and to the customer's utter inconvenience the bill had a code
against this charge and was obviously latin and greek for the customer.
i had not even made any request for activation of GPRS... i believe
they do it by default...CAN I ASK WHY ???????
and why the late fees charge when i have 99% of the times paid my bill
in time over a period of over 8 yrs.
interestingly the branch manager of the vodafone shop waived these
late fees charges as much as she could in may '08 but they were reverted in
my bill for the next month.

4 during all this period i have faced utterly RUDE, INCOMPETENT & INEFFECTIVE
CUSTOMER CARE SERVICE. i state on record that i'v never activated the
shuffle caller tune, i just have one tune for which i'm paying rs. 30 pm.
and i would like to ask vodafone... dont they have a record of what caller
tunes i'v subscribed to ??????
as far as downloading is concerned again i put it on record i'v NEVER
downloaded anything EVER and i'm a single user of this no. and handset. moreover did i ever send a request for activating GPRS ??????

5 today as things stand my outgoing has been barred so many times that now
i'v even lost count. as of today outgoing has been barred for the last one
month...

6 people reading this decide for your self before taking a vodafone connection.

7 not only have i been harassed, inconvenienced but also subjected to rude
behaviour... one customer care lady told me to hurry up with my 'story' coz
she had to go for lunch. another told me... as if i was a begger that all vodafone could do was waive some late fee charges...

8 this is a principled stand i'v taken, i teach in a college and what i'm dealing with most in my class are human values and a principled life. vodafone can test my patience to the maximum !!!

9 lastly i may add that i'v written to their nodal office upteen times, visited
their shop numerous times and have no account of how many times i'v
called customer care.

AN AGRIEVED SUBSCRIBER*

Hello,

I am from Bangalore. I have taken new vodafone prepaid sim no. [protected] jus 15 days back. I had handed over all the documents required for the sim. The validity plan is for 2 years. My sim card is disconnected. I enquired in the vodafone customer care, but they are also not knowing the reason. The vodafone dealed from whome I have purchsed the card asked me to submit the documtnes again. on13.08.09 I again submitted the documents.

Since then aslo the card is not activated, now the dealer is not taking the responsibility N asking me to visit the vodafone centre abnd submit the documents ther again.

Poor service from vodafone.

Dear Sir,
I had a postpaid connection no.[protected].

On 28 th of June 08 I have mde a full and final settlement of Rs. 756/- by cash to mr. Rajkumar Sharma of M/s. Offshoot Agency pvt. ltd. vide vodafone receipt no. 3631. He had also takenout the Sim Card, splitted it and thrown out the pcs. infront of me at my house as I did not want to continue with the vodafone connection.

When I asked him why he did not mention full and final settlement on the cash receipt, he assured me that the letter will follow from Vodafone office within 10-15 days. but instesd of the settlement letter I am still getting bills and the phone calls to make payment.

It is really surprisinng.Please look into this matter.

with best regards
Bhaskar Kharwade

sir i want to bill detail of my postpaid connection my phone no. is [protected] .please send detail on my e-mail ID great.[protected]@gmail.com