Vodafone India Complaints & Reviews

Respected Sir,


First of all i want to tell you that i am your 10-12 years old track coustmer now my complaint

I am not satisfied by ur services o[censored]r mini store Pooja Teleshop located at S-4/64 old mahabir nagar oop metro pillar no 553 Ph.:[protected], [protected].


On last Sunday 12/October/2008 i was gone to your mini store at the above address for b, coz my old prepaid no [protected] has been loss somewhere so i can go for a new sim along with Police Complaint & Passport Xerox as a ID proof before I can conform from ur c.care(111) that how much i can pay for new sin 7 ur executive tell me 99/- Rs. but when I go to pooja teleshop (Mr. Gaurav) ask 150/-Rs for new sim I’m tell him that ur c.care tell me 99/-rS he was say me to talk to his owner when i was talk to his owner (Mr. Subash) was tell me now the was giving us less margin so company tell us what ever charge to consumer then I am saying to him that is not the right answer i can give ur complaint to Vodafone so he was talk rudely & say you can do what you want to do i don't have any tension I am Vodafone dealer I can do what ever I wants now if you can do anything so please help me in this...

I am waiting for your reply

Thanks


Harmeet Singh
[protected]
[protected]@yahoo.com
goldy.[protected]@gmail.com

Dear Sir,

I have received a message from vodafone mentioning that standard tarriffs rates would be applicable on 27th and 28th October 2008 (diwali) and not the normal rate as per the tarriff plan i have.

I dont think this is an acceptable practice and that a company can increase tarriff for any particular day. TRAI should ensure that such companies dont cheat consumers in such manner.

Regards,
Gaurav

Pathetic customer service by vodafone. Illiterate guys are hired for the customer service position who doesnt know what the customer service is. I was shocked to know they dont have legal department for any one missusing their name.

I am being cheated by taking vodafone name and they collected money by showing vodafone id card and providing me the receipt. I have submited this receipt at vodafone gallery they have taken complaint but now they are asking me to find who has done that.

I think vodafone brand is being effected by such cause so they should take care of such situation and they should find it. I am stucked with vodafone despite of pathetic customer service from past 2 years as i have forwarded this number to too many places, so i dont want to STOP this number.

I received a call from malad office and was explained about new promo packs where in call rates will be very cheap for which i need to pay 600 per card. I paid Rs. 1800 for my 3 cards on 9th aug 2008 for getting that offer. I am continuously following up these guys they are just asking me to call pune number - visit gallery - call hotline - launch a compaint from pune police.

PLEASE LEARN WHAT THE CUSTOMER SERVICE IS ?

Hello...
I am Archana Kaithwar and i live in bangalore.so may time i had gone to vodafone shop and i have requested them to convert my vodafone number from postpaid to preapaid but they are not at all ready to do this. they are telling me that it is not possible i am ready to clear my bill amount but they are not listening me. I have visited to vodafone shop so many times but they are not ready to log my request also.I know that we can convert our number into prepaid but why they are misleading me regarding this I dont know the reason. Its my request to you please do the needful. my number is [protected].

Thanks & Regards
Archana

Hi, i am varun arora, i am using vodafone postpaid connection from last 9 - 10 months, and i cant tell how patahtic they are in customer care service, i have spoken to their managers and even top boses but nothing happend, i have shared my feedback with call centre head but no responce, want to share one main problem ... From last 6 or 7 months i am facing a problem with Vodafone 111 and 1111 service, where this IVR SERVICE tells giving me wrong information, it never tells me correct outstanding that i have to pay, and it always tells me incorrect due date. I have esclated this issue with top boses and call centre heads but nothing happend. I have asked for business head of vodafone india, they have provided me a name Mr. sanjay sahni . but they are not ready to trasffer my calls or arrange a call back for me from Mr. sahney.

Hi,

I am Anoop Nair, writing this mail from Bangalore. I have two pre paid connections with Vodafone. On August 28th I topped up one of my account (Number : [protected]) with Rs. 150. At the time of topping it up it was not told the amount will be having only one month validity. All of a sudden on 1st week of September I got a message on my phone saying that the amount will have only one month validty and whatever be the balance after that period will be cut. So I got surprised as I was unaware of this. So I contacted Vodafone care and asked about this. So the executive who attended the callwas unable to answer and he connected the call to one of your process lead.He addressed himself as Pratheesh.
I raised this concern and he told me this rule was implied on September 1st and I have to bear with it.But when I asked when it is implied on September and I topped up on August how will it affect me?

On this regard he contacted his backend.I donno whom he contacted.Later he told me he will contact me with in 24 hrs.He didnt contact within 24 hrs and i was about to call him the other day and he contacted me after 48hrs!!He told me my account will not be debited and if debited I could call him and he is taking the responsibility of re crediting my account.
After 1 month (28th of September)some 30+ rupees was debited from my account . So I contacted Mr Pratheesh and he told me he will recredit it with in 48 hrs.But nothing happend!! I again contacted him he told it will get credited with in 24 hrs.Again nothing happened. After another 24 hrs I again contacted Vodafone Care.So I got reply from customer care executive that Mr.Pratheesh is busy in some work!! and he will give me call after some time.I didnt get any call.And the next day I again contacted customer care and some one else picked up and told Pratheesh will be availabel on evening, he will call in the evening.i didnt get call .
Next day I tried to contact him but customer care executoves didnt connect me to pratheesh saying they dont have facility to connect!!!
Later next day I called him up again but the "busy man" was busy that day also...I dont know in customer care centres apart from answering customer complaints what makes them busy?!!Then he cheked with Pratheesh and told me amount will be credited and if I want to talk to Pratheesh I will have to contact him later again!!!
He would have thought I have this work only !!!I told him this will be the last call from my side to Vodafoen.if my uissue is not getting resolved I know how to get it done..Still neither the amount is credited not the "busy man" Pratheesh has contacted me in this regard.then who is giving him this authority to make such promises?If he is making promise from Vodafone end does n't it a mandatory promise to fulfill.Now it is not just the matter of 30 rupees for me.Now I feel I got cheated by Vodafone which I cannot tolerate.

Please let me know any solution/suggestion for this problem.

Thanks,
Anoop
mob: [protected]

Date l3.10.2008
Dear Sir,
Acoordng to advice given on toll free No.888(your appropriate recharge) on 7.10.2008 endavour was made by
the retailed to get recharge of Rs.111/-..It was informed that
it is not a valid recharge.Therefore, retailer preferred recharge of
Rs.110/ The recharge has been credited by Rs.97/- towards
ISD calls which is not my necessacity.The company should have
informed that this amount is ment for ISD calls.Without informing they have credited this amount against only ISD calls.
The amount after due taxes must be allowed as pre-paid.Even
here it is transparent that the co., has failed to observed
commercial discipline eg.E&OE.It is shameful to the company.
If the co., fails to give reverse credit not only me but I will by
specific campaign turn No.of future customers towards other
service providers and also firm in my intention to sue the matter
in cour of law.
With regards,

Ramesh Vyas.Mobile No.[protected]

This is regarding the Mob No. [protected] which is in the name of Mr. Nishant Tandon as cust is using this no. since 05-APR-07 had a corporate a/c. GECIS 22.



Cust was going out of station that why he had put the no. in safe custody for 1 yr. from Navyug market on the 4th Apr. by paying 600 Rs. By cash of Rs 600/- RT: 5151596. & SR#[protected].



After that someone had called on customer care & made the request for duplicate sim card by courier SR# [protected] on 26th May. & get it reactivate the sim card on 4th Jun by customer care by confirming all the details.



After that billing address got changed by the customer care to C 2 MAJDOOR JANTA CAMP near fly azad pur, New Delhi- 110033.SR# [protected].



And cust wants to know abt the user call, l details wants to know that who is using his identity & no. and is suspected that someone has internally misused the customers confidential information and is using his identity and number.

Dear Service Provider,

Please deactivate my vodafone connection [protected] with immediate effect and stop every kind of billing.

I had alreday paid a sum of 400 rs/- to your collection execitives and they said you need not to pay any amount after that but still i am receiving the bills with add on charges while i am not using the connection anymore. So please stop disturbing your customers and spoiling the name of your brand.

Hello,

I am Raju A Vagale,
My Mobile Nos are [protected], [protected], and [protected] this complain about a preson calling up every time and telling me to pay my bill the collection the agents who call up are rowdies he said "PAY THE BILL OR I'LL CUT YOUR LEGS OFF" he is not ready to tell his name if I ask him his name he is yelling and telling "why do you want my name? just pay the bill" the number from which I received the call is [protected]/34/35 also he is not calling up on my mobile, he is calling up on my residence landline and harassing my mom, sister and wife he does not have manners how to speak to cuatomers? not customers, atleast ladies for that matter? if they tell him to call up on my mobile he said he is not gonna call up next time he'll directly come to my house and cut off my legs.. and not only he spoke to me rudely he even spoke to my mother very badly.

This is not the First time this is happening before this I had the same problem and had complained about this and I was told this incident would never happen again and will take action on that person who called up but nothing has been done yet and now the same person is calling up again and acting the same way again. I had been Vodafone's customer since 2003 that is when it was Hutch there was no problem from all these years but from the time Hutch has become Vodafone the company had hired rowdies for collection of bills everytime if I miss a payment some rowdies call up and abuse me over the phone for not paying the bill but infact there is a security deposit of Rs. 3000 in my account. so I request you to find out who had called up and take action against him and he should apologise to me or if you cant do it then I dont need to do any business with rowdies so please disconnect all my connections.

hope you will do the needfull.

my number is [protected]... im using this number from past five years but now from few months im unable to connect with the customer care ie., 111. I have given a complaint about this many times by calling from my friends vodafone cell.. but til now no proper response for my request or compliant...

Sir
Me Arunes singh
Mera Smart GSM Sim Enter PUK 1 Mag raha hai mai kya karun
Kripya koi upay bataiye . Isko Kholne ke liye koi nomber mere Email me Bhej Dijie. Me Apka Abhari Rahuga .Mrea Mobail No.[protected] Hai Aur Sim No.[protected] Hai.
Arunes singh
Ajagarha Rewa {M.P.}

sir, i purchased one vodafone set from uttar pradesh during my summer vacation in which only vodafone SIM was acceptible.When i came in Guwahati i kept one vodafone SIM of my friend in my mobile then it was asking unlock code?...i dont know what should i give? sir please help me?
due to this problem i could not able to puchase vodafone SIM.please solve my problem. and give me address of customer care centre of vadafone in guwahati and contact no.

Dear sir,
For the past 1 year i kept mailing vodafone complaining about the perenial problem that i face everyday. People from different parts of tamilnadu call me and ask me why i keep giving missed calls to their number.Infact i dont know who or from where they call. I am unable to pick up my phone even for calls which comes to me fearing to attend the callers who complain about me. I am willing to place my sim card with you for observance and study. Kindly help me on this matter. Vodafone always is ignorant on these matters and once in a while they reply that my problem is resovled. Sometimes they dont accept my mail by replying that unless i make calls to others nobody dials me. They me to say that all these calls are made from my number.

Sir if calls were made from my number then it should be in the call log of the mobile.In call log we cannot adjust or edit or erase a part of the log details. My number is [protected]. I hold this post paid cug connection for a long time. Kindly be with me to solve this problem so that my fellow citizens or i are not disturbed due to the technical problem from vodafone networking.

Tomas k vergis be.,
[protected]. Alternate number [protected]
1/561, 2nd main road dr fernandez avenue,
Sabari nagar extn, mugalivakkam, porur
Chennai -116
Email: [protected]@yahoo.com

Sir,
This complaint is in reference to my(Vikram Arora, cell :[protected]) conversation with vodafone helpline executive earlier and latest with (swati suresh iyer) on 8.10.08 at 11:10 am. regarding the problem of facing no network most of the times past 2 months, for which i have already made complaints.
At times im in roaming network and if i try, it shows no access.
The error which usually callers face :

1.This number does not exists.
2. Engage tone.
3.Please check the number you have dialled.
4.You seems to have dialled a wrong number.

I have my adverts on air on most of the property portals in the world, for which it takes lot of time and money to work on it.
Vodafone is not at all co-operating with this matter inturn, im preparing documents to go to consumer court and claim for my bussiness loss.
Also, while making complaints, i have recorded my conversation with Vodafone help line executives many times, which ill be producing to the court if needed..

Kindly, look forward to this matter as it is affecting my bussiness to a very great extent.

Thank you,

Yours faithfully,

Vikram Arora

HI
MY VODAFONE NO [protected] SCIENCE[protected] I HAVE PROBLEM FOR TRANSFER MY NO. [protected] FROM PREPAID TO POSTPAID, SUBMITTED ALL DOCUMENT AS ON[protected] AT VODAFONE STORE AT YAGNICK ROAD - RAJKOT HE SAID ME THAT YOUR POSTPAI CARD WIIL START IN 48 WORKING HOURS UPTO THAT YOUR PREPAID CARD CONT.. BUT MY PREPAID CARD NOT WORKING AFTER NR. 6.30PM OF[protected] AND MY POST PAID CARD START ON[protected] AFTER MEETING WITH VODAFONE STORE, YAGNICK RD. RAJKOT. SO MY BOTH CARD PREPAID AND POSTPAID NOT WORK FROM NR.6.30PM DT.[protected] TO NR. 6.30PM[protected] SO MY BOTH CARD NOT WORKING NR. 4DAYS (96 HOURS) AND I AM ALSO INFORM THAT AT VODAFONE STORE, YAGNICK RD. RAJKOT I M IN ROMING FROM[protected] SO PLEASE START MY CARD POST PAID CARD AS SOON AS POSSIBLE AND WHENEVER THAT CARD NOT START PLEASE CONT.. MY PREPAID CARD SO HE REPLY ME THAT OK SIR 100% YOUR POSTPAID CARD START WITHIN 48HOUR AND UPTO THAT YOUR PREPAID CARD CONT... SO JUST THINK WHEN YOU ARE IN ROMING FOR COMPANY WORK AND COMPANY IS MNC COMPANY IN GOOD / BIG / BEST CO. IN WORLD IN FORCHUN 5000 AND YOUR MO. NOT WORKED THEN WHAT HAPPAND...? REALY I M NOT HAPPY WITH SUCH SERVICE FROM ONE OF THE BEST CO. IN INDIA (VODAFONE). SO PLEASE REPLY ME WHY ITS HAPPAND WITH ME... WATING FOR COMPANY REPLY... VIPUL RAJA - RAJKOT - [protected]

I have opted this connection yesterday only. I don't whether its my fate or something else. From today morning I don't have network connection. See I cannot just imagine myself without phone. please see that the problem get rectifired as soon as possible.

respected consumer care exicutive,
its complaint regarding my vodafone no;[protected] . iam using a reliance 50 plan, , , , , , , , actually iam having a callertune song from kalho na ho song name is also same but on 4th oct one shuffle feature added to phone its ajith special and charged 40rs for that shuffle and want a waiver of 55rupees because its waisted my time and i lose previous song it costs 15rs otherwise i want a waiver 40rs and reactivate my previous song kalho na ho iam not happy with this service dont compell me to terminate this connection, , , ,
yours faithfully
SREEJITH RADHAKRISHNAN
PH:[protected]

Although I knew Vodafone is master in cheating people.
I took a corporate plan available in my company. I took 2 add-on cards for my friends one of which was not used for around 15 days after making few local calls on the day of activation.
This Company, Vodafone had sent me bills for this SIM and then suddenly this SIM was deactivated without informing me. Now they want a written application from me and worst part is they want me to pay rs.100 as the activation charge besides my rental and month's bill.
If I am paying their rental and the taxes levied upon it then why should they bother whether I am making any calls or not. I mean its upon my discretion whether I want to make any calls or not. even If this is their policy, they should have informed me about this and top of that they shouldn't have sent me the bills for this month.

Dear All,
please read it ...

From: "ashraf ali" <[protected]@yahoo.co.in>
To: vodafonecare.[protected]@vodafone.com

Cc: [protected]@mail.com, "yunus basha" <[protected]@yahoo.co.in>, "asraf" <[protected]@yahoo.com>, "amarnath" <[protected]@yahoo.co.in>, "Karthik Nokia" <[protected]@yahoo.in>, "Ganesan" <[protected]@rediffmail.com>, asraf.[protected]@gmail.com, [protected]@vodafone.com... more

Still its not been resolved... But i have received SMS yesterday from vodafone saying that the queries raised by me is resolved. its really funny thing... Still callertune is not been set to my number. then how can you say that it is resolved... pls reverse my activation charges of caller tune or activate my caller tune soon. Definetly i'll move to TRAI in two days as a next step.

--- On Fri, 3/10/08, ashraf ali <[protected]@yahoo.co.in> wrote:

From: ashraf ali <[protected]@yahoo.co.in>
Subject: Complaint regarding my callertune activation([protected])...
To: vodafonecare.[protected]@vodafone.com


Cc: [protected]@mail.com, "yunus basha" <[protected]@yahoo.co.in>, "asraf" <[protected]@yahoo.com>, "amarnath" <[protected]@yahoo.co.in>, "Karthik Nokia" <[protected]@yahoo.in>, "Ganesan" <[protected]@rediffmail.com>, asraf.[protected]@gmail.com, [protected]@vodafone.com
Date: Friday, 3 October, 2008, 7:36 AM

why still no one is responding? is Vodafone is working?

--- On Wed, 1/10/08, ashraf ali <[protected]@yahoo.co.in> wrote:

From: ashraf ali <[protected]@yahoo.co.in>
Subject: Complaint regarding my callertune activation([protected])...
To: vodafonecare.[protected]@vodafone.com
Cc: [protected]@mail.com, "yunus basha" <[protected]@yahoo.co.in>, "asraf" <[protected]@yahoo.com>, "amarnath" <[protected]@yahoo.co.in>, "Karthik Nokia" <[protected]@yahoo.in>, "Ganesan" <[protected]@rediffmail.com>, asraf.[protected]@gmail.com, [protected]@vodafone.com
Date: Wednesday, 1 October, 2008, 3:09 PM

Team,
i am a prepaid customer of vodafone ( [protected] ). i have raised a request of callertune on 14th of september through 55655 for selecting and activating it... On 15th sep i checked with customer care they asked me to maintain balance more than Rs30... but on that day i have Rs158 exactly in my mobile balance. Finally customer care executive convienced me on saying that it will be activated in 42hours... i patiently waited... But even after 48hours it was not activated... i was irritated by this customer care executives... because they are always saying that system is slow... i dont know what can i do for their technical issue. Yesterday(30th Sep) night at 11.14 i called your vodafone care...i was tensed by their answer...again telling that system is down...then how did your system knows only to deduct my money from my balance ... Vodafone customer care executive says that my call is recorded...so please check my calls... check how many times i called... 16days have been passed still why this was not resolved by your end ...Did your system falls down completely? what is this customer care is doing? i totally dissappointed by this customer care. yesterday i called again they are picking i can able to hear that someone has attended my call instead of speaking they just holding it... again i tried, but no one is answering... Finally, one girl attended my call at 11pm yesterday, her name is also 'Abi' ... She also saying that system is not showing my information and asked me to be on hold for two mins... i waited . After two mins she told that i might took half an hour. so i requested her to check and call me after half an hour, , , She agreed. But failed to do so. I think this care is trying to fool me... Team, Please resolve my query...Because of this i am ready to change my network.check with my number which will tell you how many times i called vodafone care... ATLEAST DO THE NEEDFUL NOW...

Regds,
Ashraf.
[protected].