Vodafone India Complaints & Reviews

I am in the UK receiving harrassing telephone calls from an indian mobile telephone which I have tracked down to be one of vodaphones customers in Bombay. Due to data protection laws I cannot get the name of the individual, but the telephone number is[protected] and vodaphone customer service is not willing to help any further on this matter.
Such harrassing behaviour by phone owners should be investigated and if need be their telephones barred from service by vodafone.

Dear Sir,

This is regarding the prepaid top up which i have done at 9 .35 pm today at Srinivas communications, kaliamman koil street, virugambakkam, Chennai -92, ( Tel : 23771309, 65460908. ) for Rs 198. After paying the amount, i was waiting for the confirmation of top up and after 10 minutes, the sales person told me that, it will be activated. To my surprise, even after one hour it was not activated. When i went back to the shop, he was not responding properly . Till this time, my top up for my no [protected] has not taken place. I sincerely request the concerened authorities to take necesssary action against this franchise of vodafone prepaid, who is spoiling the image of vodafone.

This is the detail of all the mails that i have put in to get my issue resolved but nothing was done instead i recieved legal notice for a bill of which due ate was yet to arrive...i want the email address of md of vodafone essar india so that i can let him know how their customers are being treated



Dear Vikram, Sudipto,

I have not seen any progress in my case i am without any number for more than ten days now for which i will be charged rent plus the hrassing calls at my home everyday for non payment of bill but the truth of the matter is that i have recieved the bill just a day before and i my number is not working for the past 11 days for non payment of bill of which due date is yet to arrive ...i want the compensation for the inconvience and harrasement at your hands that i have to go through and QUICK RESOLUTION OF MY PROBLEM other wise i am going to lodge a complain at TRAI and CONSUMER FORUM.



----- Forwarded Message ----
From: manik bajaj <[protected]@yahoo.co.in>
To: vikram.[protected]@vodafone.com
Cc: sudipta.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Sent: Friday, 15 August, 2008 2:21:59 PM
Subject: Re: customer complaint [REF:[protected]]


Dear Vikram,



I know that the creidt for RS 1400 is not recieved because it is not showing up on my statement but my concern is that it was your mistake and how could you chang my billing amount in the middle of the month my last bill was 791 which i paid in full and if you came to know about that rs 1400 charge charge it in my next bill and let me see it my bill and i should have the time to pay the same as i have for all my normal bill how could you stop the services of my phone as my last bill was bill was paid in full and how you make cals at my home saying that my bill is not paid for the bill which i have not recieved yet and what about the lossand the inconvience i had to face for the discontinuation of my services it was the FAULT AT YOUR END and not at my endso why i have to suffer for it.I am a manger at a leading bank and know the importance of customer nor one of employees said a word sorry for their mistake instead kep on blaming me for non payment of bill how could i make payment when i have not recieved the bill for the same my payment due date is 26 of every month and i should have given time for the same.



Dear Sudipto,

PLZ look into the same at the earliest

----- Original Message ----
From: Vikram Bains <vikram.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 14 August, 2008 1:54:59 PM
Subject: Re: customer complaint [REF:[protected]]


Dear Mr. Bajaj,

Thank you for your email dated 13/08/08 regarding mobile number [protected].

We sincerely regret the inconvenience caused to you. And will ensure that necessary action is taken to prevent the same.

We would like to confirm you that, the credit for the payment of Rs. 1400/- made on 25/03/08 via credit card has not been received from your banker.

Hence, you are requested to provide us the scanned copy of your credit card statement for the last 6 months, so that we can check the same and proceed further.

The docket number for your future reference is [protected].

However, in case you need further assistance, do call or email us. We'll do our best to help you.


Happy to help,


Vikram Bains
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +91-[protected]-99
Fax number : +91-[protected]
E-mail : vikram.[protected]@vodafone.com
Website : www.vodafone.in




---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 13-Aug-2008 21:19:47
To: vikram.[protected]@vodafone.com
Cc: sudipta.[protected]@vodafone.com
Subject: customer complaint


Dear Vikram,
I am a customer of vodafone my no is [protected] which i am using for the past 9 months.
My no at this point is not working with outgoing and incoming calls being barred due to a dispute for which i m not at all responsible.it all started in month of march when i went to make a payment in vodafone store my bill was around 550 and i paid it with credit card.your representative by mistake made apyment of 1400 rs which when i informed her was reversed and correct payment made.But when i recieved my bill next month it was in negative and i informed about it to customer care and their answer was sab theek hai.after that 2 months i recieved my bill which was in negative and therafter 2 more bills for which the payment was made in full but when i made my last payment for 800rs on 26july for the bill amount 791 which i had recieved after 2 days i started to recieve calls from your office to make payment for bill mount 1394 i informed that i had made the payment for the last bill i had recieved and after that i had not recieved any bill and i will make payments only after i recieve my bill.From the past 8 days my calls are barred and i am recieving humilating calls to make nmy payment nobody is ready to listen to me they are just humilating me for a mistake that was committed at your end for which i m suffering for the past few days.I want this issue to resolved at the earliest otherwise i can go to consumer forum and file an appeal.HOW CAN I MAKE A PAYMENT FOR A BILL WHICH I HAVE NOT RECIEVED AND I AM NOT BEING TIME TO MAKE A PAYMENT ...MISTAKE WAS YOURS NOT MINE SO I SHOULD BE GIVEN TIME TO MAKE PAYMENT AS I GET FOR EVERY BILL MY DUTY WAS TO INFORM ABOUT THE MISTAKE WHICH I DULY DID I HAVE BEEN RUNNING AROUND HERE AND THERE FOR WHICH I REALLY DONT HAVE TIME LOSING MY BUSINESS ALL BECOZ OF YOUR PATHETIC SERVICE.i want this issue to resolved at the earliest

I am a client of vodafone(Hutch) (MOB :[protected] since the last 5 years in Delhi. Suddenly on 27th Aug (at 10:40 pm) I got an SMS from a no 193 stating that " Thank you for your payment of Rs 300 by eBillpay towards your vodafone bill. It will be credited to your account today". I was surprsied no end, as I didn't / nor anyone I remotely know has made any payment. I reported the incident next day by calling Vodafone Care no. No action till now has been taken when I called up today (04-Sep) . In the meantime, I have made my due payments of Rs 690 through net banking. Cust care cant give any asurance of reversal of Rs 300 and keeping it at their suspended a/c or something similar. Today they won't debit. Suddenly, after 2 months, they will realise on complaint from actual client and debit my a/c. Even after my confiormation of non-payment of Rs 300 they are not acting. I am being made to suffer for no fault of mine. I JUST TRIED TO BE HONEST WITH THEM. HOW CAN SOMEONE ELSE I DO NOT KNOW MAKE MY PAYMENT ? MOREOVER, IT MAY NOT BE THE OTHER [PAYERS FAULT. COLD BE BECAUSE OF WRONG TYPING BY THE VODAFONE CARE EXECUTIVE ? I AM GOING TO SUE VODAFONE FOR THIS NEGLIGENCE.

Dear Sir,
Intially i have taken to Postpaid connection from So call Multinational mobile service provide"Vodafone"-On the basis on 299 momthly rent.Since i am taking 2 connection so their asked me to give Credit card Detail for Auto Debit, and they told it mandatory.
Within 1 week i realise that they service are poor.So i Surrender one of my Postpaid connection and requested to Deactivae my Auto-Debit Service.Their told "It fine we Will Deactive it">But later their Rs.499/-.I can't understand why their do so. I call them and explain suitation, their told we will look into the issue and will Credit ur amount, It has happen on May'08, upto know their no respond.

Rgds
V Balaji

Dear concerned,

This is to kindly put your attention that i changed my plan from 444 to 250 from May through phone conversation from vodafone customer care. Then, i confirmed this from vodafone shop sector 18, Noida and they confirmed this that i get bill in june for may according to 250 plan only. Again i got bill to 444 plan in june and when i revisited in Noida vodafone shop, they told me there was some technical fault and this will be fine from next month means july, but i got bill according to my previous plan. when i visited in july again they told me that you just pay only 400 this time and from next bill you will get bill according to 250 plan and no need to pay any extra amount, so i paid that and they give me reference no, again when i got my bill acorrding to 444 i called vodafone care and tell the sceraniro and told the reference number then executive says ur reference no is not valid.
Can i ask for vodafone, what is it mean?
Now i visited shop again in august where they gave me reference #[protected] and told me that i get all the refund that i pain extra. i did not pay my bill because of all these happenings so they disconnected my phone and when i again visited after one week, they gave me refernece #[protected] and told me i made a request to "not activate 250 plan" which i never.

i am very unhappy with the way they are dealing with this problem and carelessness that they did. Mr. Vishal is very bad personel in vodafone sector 18 and i think so many people who have no capability to handle the customer in sect 18, those people are very careless.

i request to please activate my plan 250 and do needful about my bill.

thanks and warm regards
Archana kushwaha

Last night i got my prepaid account recharged with vodafone's 149 Bonus card (which gives you 1000 min free).Now, its been 15 hours and i havent yet got those 1000 min for which i paid 149 bucks...i called up vodafone customer care thrice but havent got a nice response from them. all they have come with is something as stupis as[protected]"am u musthave recharged 50 rs bous instead of 149".. No matter what i wont let vodafone eat up my money. If there is someone who is bit responsible in vodafone trhen please take a look in this matter becuase i have been bearing this stupid ridiculous error by vodafone for past 15 hours...([protected]).

Hi sir/Madam,

I have been using vodafone postpaid connection. I have lost my sim card some three months back and also informed vodafone customer service. Even then, I am getting telephone bill every month. so i request you to look in to the matter and do the needful. My number was...[protected]

I subscribed hutch/vodafone GSM mobile number :[protected], as life time plan in 2005, but due to some reason i didn't use that number for sometime, now i found that my number has been alloted to someone without my consent.
This a case of violation of contract in legal parlance.so i request to you that this complain should be taken seriously at the earliest.
regards
navin kumar vidyarthi.

I am using Vodafone Services for last 3/4 years. The Services are
LIFE TIME FREE INCOMING..aS & WHEN NECESSARY i RECHARGE
the cell because now it is free roaming.From the 1st day of the
initial charging I have selected the caller tune available free with
the cell charge. For so many years Vodafone never charged for the selected tune.However I have received a MSG a week earlier
mentioning Rs. 30/- has been deducted from my prepaid account
towards caller tune.and the next rental is due on 27th Sept 2008.
The Message Centre No. [protected] keeps on ringing & no one
attends my call.I wish Vodafone should refund Rs.30/- deducted from my prepaid and not to deduct any further.I wish you will help.Or should I approch the consumer court& challage.Regards

Please acknowledge and advice.

from last week i cant recharge my phone. when yhe shop keeper try to recharge my phone then it shows a msg that your mobile no is barred.

Dear Sir,
Last month Vodafone launched in Orissa. I purchased a SIM. It was life time. The next recharge date is January 2009. For 20 days it was good. But now when I am inserting it in my cell it is showing INSERT SIM. I contact Vodafone Care in Janpath. They are telling you have to give Rs.99 for a new sim. I asked them why I will pay, because it is your fault. They denied to replace the sim. Please do something. If no response from ur side I will write to it State Consumer Forum and Lokpal.

CHANDAN MISHRA
G-5, Stage-3, Laxmisagar Brit Colony,
Bhubaneswar.
My Vodafone No. is [protected]
My contact no. [protected]

Hello...
My name is Arun Sarath and I am a Vodafone customer. My number is [protected]

I am extremely thankful to Vodafone for the excellent customer SCARE...sorry...care that they are providing to me for the last 10 days.

I converted my prepaid connection to postpaid on 2nd August. I was out of station from 8th August to 25th due to some official reasons.
On 18th August I received a message from vodafone that someone came for welcome visit and wasn't able to meet me in person. So i have to call to [protected] to avoid uninterrupted service.
I called that number and informed that I am out of station and will be back only after 25th.
But on 21st August, my number was deactivated because of not verifying the address!!!

I came back to bangalore on 25th and went to Vodafone store at Koramangala on 26th. I got the information that a request is placed for welcome visit and it should happen within 2 days.
But unfortunately it didn't happen till 28th. So on 28th I again called [protected] from my office number and I got the information that everything is cleared now and if I just walk into a Vdafone store, my number will be activated. So I went to the vodafone store again just only to realize that I was fooled!!!. Again one more request was placed and the person there assured me that the visit will happen by 30th at 10am. I waited till 3pm, but nothing happened.

Again I called to the number [protected], which is vodafone enquiry office, to know the status. I got the infomation that if I go to a vodafone store and call from there to this number, they can activate my number.
I took the pain of going to the vodafone store again, only to realize that my welcome visit can happen only on september 1st and I have to wait till then!!!.
Unfortunately on September 1st also no one came to verify my address.

I really feel that the phrase 'Happy to Help' applies only to the dog in vodafone ad...

I didn't throw the SIM only because its a tedious job to inform everyone about the number change and I have to update it at a lot of places...

Hoping for some actions...

Arun..

Dear Sir,

Ihave been using the service of vodafone prepaid sim card since past several months. i did't opt or reqested for the service of astrological information. but still you are deducting Rs.30 on every recharge for the service of astrological information for which i have not requested or choosen. i have, several times, requested the customer complaints section to block the same but all my reqests and reminders went in vain. once again i hereby request you to block the same, other wise i will be constrained to take legal action.

Hi,

I am Priya Somaraj from Bangalore, I was a customer of Hutch for almost 3 years because of the poor network service i had to disconnect the vodafone service..after vodafone disconnected my connection i went to the vodafone show room and paid the balance in cash of Rs. 1019.00 /- on 31/05/08 Since I was on ECS plan the amount was also deducted from bank a/c on 03/06/2008. when i noticed this i went to kalayan nagar vodafone...

i have prepaid cusomer of vodafone sicne 2006.
For recharging / top up i have taken SBI account, code to recharge my mobile.

on 01 jan 2008 i have recharge my mobile for Rs 221/- and got talk time Rs 221/-

but from my bank account Rs 221/- two time deducted means total 442/- was deducted from my SBI bank account, .

i have contacted peenya branch and RT nagar branch, but they do help me out, i have written to Vodfone my email and post but not yet replied.

meanwhile i confirmed from bank that Rs 221/- two times deducted from my account.

vodafone has not replied me yet. my mobile no. is [protected] is still active.

Hi,

I would like to have my monthly bill copy to my mail address for the number # [protected] & [protected].

Kindly do the needfull.

Rgds,
Sreedhar.M

i am ashutosh, i am a student of chandigarh, i had taken a prepaid connection of vodafone, [protected], since last few days there is frequent call drops, i am not able to talk for one minute continuously also, others are also not able to contact me, i regret my decision to go for vodafone, itis the worst service ever provided by any mobile company, no body to help so unfortunate

i was searching SMS gateway for India(Banglore) for a project. I was unable to find the stuff.

For.eg : (Italy) : [protected]@sms.vodafone.it

Like that i need the gateway for India.

Please provide me the stuff to continue my work.

Thank you, ...,


Sathish.
Banglore....

Dear
sir, Madam
i am syed zoheb imran from karnataka gulbarga i want dealer ship in gulbarga city its urgent plz conctat me
cell :-[protected], [protected]