Vodafone India Complaints & Reviews

Its been more than 2 months since I took up this issue with vodafone and till date no one is bothered to get it resolved. I made a payment of Rs.888 from my online ICICI a/c to Vodafone to recharge my prepaid no. on 05/05/2008. The recharge didn't go through. So made another transaction for Rs.888 on 06/05/2008 which suceeded. I immediately called the bank and have a complaint no. 66606697 and was told that the money had already been transferred and was told by the bank staff to contact the mobile company. I called them n was told that I could just walk in to a nearby Vodafone store n get it credited and that there was no deadline for it. I checked it many times with the customer care and they confirmed that they do see a transaction for Rs.888 twice one on 5th and the other on 6th. So I let my a/c to exhaust and when my prepaid mobile balance went down to 10bucks went to a store in Adambakkam subway and was told that they cannot take the issue as it was a ministore!! So again I spent money and reached the nearest Vodafone store in Velacherry after confirming with the vodafone customer care. My nightmare started! The representative(Vinoth) who checked the account initially said that he did see 2 transactions but then he had to consult with his boss to credit the amount or service...and the boss(Sameena K) asked for proof...I gave the payment id. She said that their database didn't reflect the transaction made on 05/05/2008. I returned home in the night disappointed. I badly wanted to communicate and my phone was down and the amount has been taken from my account. I had paid for a service which was not useful to me when I wanted. She wanted it emailed. I did so. She said it was not in the correct format so wanted another format. I explained that I don't subscribe even for email statements from the bank and finally sent .xls, .jpeg formats of the bank statement, the payment id etc. for the month of may to her email id sameena.[protected]@vodafone.com. I told her she can put a conference call with the bank and verify with them..she refused. She didn't give a docket number..In fact she was not interested to help at all... she called n said that she had forwarded the proof to her higher ups and got a reply that it was a failed transaction and tole me to call the bank. I explained to her that the amount has been taken for both the transactions and that the bank had already been contacted. She said she'll verify it and get back to me and is yet to call back!!! I keep calling her she doesn't bother to answer. I repeatedly kept calling the customer service and they kept disconnecting calls and refused to transfer to supervisors. They won't give a complaint number or their complete name or employee id. Everybody opens the script saying happy to help happy to help but in fact nobody is willing to help. This is the most appalling service I've ever come across in life. My life had to come to a standstill as the balance was not credited in time...the mental torture of losing money...the verbal harrasment of the unhelpful customer service representatives have driven me to put up this complaint. Even supervisors disconnected calls!!! They constantly lied, failed to take responsibility to resolve the problem. Finally I was told to go to the Alwarpet Vodafone store (they said the velachery store was a newly opened one and had inexperienced executives) and show proof and get it corrected. I'm working in night shift and my hard earned money has been put on hold. I'm yet to find time to visit the store and tell them my story and God knows what story they are going to tell me!
Inspite of all this I again recharged my account for Rs.888 so that I can use my phone as I'm heavily dependent on it for day to day activities with a hope that the issue would be resolved soon.
Pls help...This should not happen to another Indian citizen.

pl check the vodafone company has completed all procurment as per indian law for installation mobile tower in residential area loacated at tisgaon naka, kalyan (E) . Thane district .in maharashtra. pl look the matter for human safty

Hi vodafone,

My name is ANIL BHATIA my mobile no. is [protected] & i m in big trouble help me ...
my problem is i m getting NETWORK BUSY errors while i m doing the calls on mumbai reliance & on mumbai airtel
i m getting this issue 20 to 25 times & after that 1 call gets connected...i had given a complaint on vodafone care (111)
but i havent got any result...it is major issue in ulhasnagar area for all for last one year... & callertunes are not playing while roaming in vodafone networks...even i m getting network busy issue while i m calling to customer care (111) or [protected].
my another no. is [protected](mumbai) but it is also giving same issues when this no. is coming to ur roaming (maha) network.
but when i m selecting manualy idea (maha) network i m getting world class services
please do the needfull...
i m waiting for your positive reply ...so that i can also use world class services...

Yours Faithfully
ANIL BHATIA

My name is Yogesh Yadav from Mumbai. I am a Vodafone customer since almost 4 years for the no ([protected]). I have their DND service and DNC service active more than a year on my phone.

Recently I have been receiving their promotional messages which I am not supposed to receive. I did a complaint to them on 29th that I am getting these message and they need to stop them. But in return I have received one more message on 2nd. When I went to their store on 29th a girl named Monali took my phone to see and took it inside the cabin and when she came back I found out that she has sent a message to activate DND service from my phone and that to without my permission. I will not tolerate any such
Nonsense that people are using my phone and sending message without even asking me and some one can even misuse it. On 2nd when I received another message I went to their kandivali store and a guy name Ritesh told me that this particular department do not work after 6 and they will be working directly on Monday because they have holiday on Saturday and Sunday. He assured me that he will call me and give feed back on Monday which was on 4th but so far I have not received and call from him regarding this.

I am tired of doing complaint to them and they are assuring me that they will look in to the matter but so far no reply I have got from them. I request you to take a strict action against them and solve the matter for everyone so no body can violate their privacy.

I hv been in roaming for last 3 days n my cell nt gettng any network, right now i m in MP Gwalior, but nothign happening, other frnds of mine having voda connection facing no probs, but i m havng, m trying to call vodafone care repeatedly but no anser rather it has been costing me. I hate this vodafone connection.

abusive calls from vodafone number[protected].m getting calls and messages from this number .plz mail me the details of this number and take strict action against it.

My Vodafone connection no.[protected] since from last 4 months, yesterday I have received one call from somebody else. Before receiving the call, my mobile got switched off and from today morning when I tries for any number, the vodafone system gives message as "This facility is not available on your vodafone number..please contact vodafone customer care".

When I trying for Vodafone customer care by 111 the system says that "please check the number you have dailed".

Kindly lookinto the matter at your end immediately, remove the call barring without any delay.

ANIL NAIR

I had activated international roaming on my pre paid mobile on march 29th, before going to USA. Rs.150 was deducted from my account for this. International roaming was never activated on my mobile & i could never use my mobile when i was in USA. Rs.150/month is being deducted from my balance every month even after i came back to india in June. On contacting customer care they said that i need to deactivate roaming by sending an SMS after coming back to India.(this was never informed to me by cusomer care, when i enquired abour international roaming before going abroad). I have unnecessarily lost 750 (5*150) because of Incompetent customer care.

Last week sudedenly a caller tune was activated on my mobile & amount deducted from my balance. On contacting customer care, they say that it was activated because * was pressed from my mobile, when i called up a mobile where this caller tune was used. I said i never pressed * and even if it had happened it was not intentional. I got back a blunt reply saying that the caller tune can be deactivated but deducted balance can not be given back.

Since yeterday, my sim card itself is not working (Mobile says no net wotk coverage) i suspect my sim card has gone out of order.

I really hate this vodaphone, they give atleast 10 marketing calls/day. The customer care department is highly incompitent. Totally i would recomeend to all you guys, plz plz plz don't go for a vodaphone mobile & get into unnecessary tensions.

dear sir,
i have been a short time affiliate of vodafone and to be true my time with this company was very frustrating. i would like you to kindly give some time to read my story, as i hope few more will be floating around as well.
i am dr vk pandey working as orthopedic surgeon at Indian Spinal Injuries Center, Vasant Kunj, New Delhi. i had to visit Pune for my wife's MD(Anaesthesia) final pass out exam from 16th - 27th july 2008. i landed in pune on 17th and on 18th i finally decided to stay at room number 14, Murvi house, koregaon park, Pune.
Before coming to pune i talked with dr sachin tapaswi (leading orthopedic surgeon of pune) to be with him for a week at his surgeries.
as most of my work was at Jahangir hospital and my wife's exam was at Ruby Hall Clinic it was easier for me to reside at koregaon park which is nearby to these two hospitals.
After 2-3 days i decided to get a local number with cheap rates for STD calls as most of my relatives stay at UP and i had to be in touch with my patients who our team had operated in recent past.
so i went to this shop just in front of jahangir hospital and emphasized for two things:
1 i want a number with cheap STD rates.
2 I want my number to work for atleast till i am in pune.
that gentleman offered me rs350/- plan offer with rs66/- surcharge to get 1re/min roaming.i submitted a copy of my hospital PHOTO I CARD and got one number([protected]). i felt so relieved when my number started working and i distributed my number to most of my close ones as well to my needy patients.
after working for 3 days or so suddnely on wednesday 23rd july 2008 or so my number was barred from outgoing calls due to nonsubmission of documents. it was like, i was shocked. i immediately contacted retailer who told that the person who carries the documents from retailer to distributor met with accident so there was delay in submision of documents. he assured me that documents has been sent on wednesday itself(the day i was barred of outgoings) and within 1 hr my mobile will start working.
since wednesday i kept calling my retailer but to no avail. number didnt start working. i kept on calling him just to get assurance again and again. Inbetween if i missed anycall on new number (due to my being in operation theatre)from somebody i had to use my old number or to go to PCO to call him back.
today 26th july 2008, at 1pm when i again tried to contact that retailer he told that distributor has asked for a photograph or a driving license document for my number to start again, otherwise there is no chance for this number to start. tomorrow 27th july 2008 i have my train back to delhi.
this is really pathetic and frustrating. it was such a horryfying experience with vodafone.
this incidence made me feel that distributors with vodafone are only concerned with how to get there sim sold out. afterwards if something goes wrong its that person's liability to carry alone his problem.
kindly look into this matter as there must be few more incidences like this going on...
i am carrying this matter to higher authorities with a hope that nobody like me should ever be made to suffer in a new land due to problems within their own system.

regards vinay

last month when i applied ecs through my sbi credit card but it was decliend by vodafone i want to know why, as soon as possible my no. is [protected]

REMINDER 6

Dear All

No Response Till Now. (Since 18th June on acknowledgement)

Moreover My Outgoing Barred. (Since 23rd July' 2008)

Kindly Update for the next course of action. (Still Awaiting response)

Should I pay my Bill without settlement.

Moreover in my previous bill I have been charged for the late payment.

The delay is totally because of Vodafone negligence of not responding to customer's problem in time.

Service Registration Numbers 23rd July' 2008 onwards mentioned below:
1. [protected] dated 23rd July' 2008.
Received uncountable calls for non payment & explained my problem to everyone, But NO SOLUTION till date.

Your one of the trust-worthy but Cheated Customer

Deepesh Agrawal
[protected]
----- Original Message -----
From: deepesh
To: vodafonecare.[protected]@vodafone.com ; NIDHI.[protected]@Vodafone.com ; Gurpreet.[protected]@vodafone.com ; sanjays.[protected]@vodafone.com
Sent: Saturday, July 26, 2008 10:24 AM
Subject: Re: Reminder 5: Pleasent Offers being Communicated at the time of selling the Connection but all Fake <Mobile No. [protected] + [protected]>


REMINDER 5

Dear All

No Response Till Now. (You 3 days Expired)

Moreover My Outgoing Barred. (Since 23rd July' 2008)

Kindly Update for the next course of action. (Still Awaiting response)

Should I pay my Bill without settlement.

Moreover in my previous bill I have been charged for the late payment.

The delay is totally because of Vodafone negligence of not responding to customer's problem in time.

Service Registration Numbers 23rd July' 2008 onwards mentioned below:
1. [protected] dated 23rd July' 2008.

Your one of the trust-worthy but Cheated Customer

Deepesh Agrawal
[protected]
----- Original Message -----
From: deepesh
To: vodafonecare.[protected]@vodafone.com ; NIDHI.[protected]@Vodafone.com ; Gurpreet.[protected]@vodafone.com ; sanjays.[protected]@vodafone.com
Sent: Wednesday, July 23, 2008 10:26 AM
Subject: Re: Reminder 4: Pleasent Offers being Communicated at the time of selling the Connection but all Fake <Mobile No. [protected] + [protected]>


REMINDER 4
----- Original Message -----
From: deepesh
To: vodafonecare.[protected]@vodafone.com ; NIDHI.[protected]@Vodafone.com ; Gurpreet.[protected]@vodafone.com ; sanjays.[protected]@vodafone.com
Sent: Wednesday, July 23, 2008 10:25 AM
Subject: Fw: Reminder 3: Pleasent Offers being Communicated at the time of selling the Connection but all Fake <Mobile No. [protected] + [protected]>


Dear All

No Response Till Now.

Moreover My Outgoing Barred.

Kindly Update for the next course of action.

Should I pay my Bill without settlement.

Moreover in my previous bill I have been charged for the late payment.

The delay is totally because of Vodafone negligence of not responding to customer's problem in time.

Your one of the trust-worthy but Cheated Customer

Deepesh Agrawal
[protected]
----- Original Message -----
From: deepesh
To: vodafonecare.[protected]@vodafone.com ; NIDHI.[protected]@Vodafone.com
Sent: Monday, July 07, 2008 1:00 PM
Subject: Fw: Reminder 2: Pleasent Offers being Communicated at the time of selling the Connection but all Fake <Mobile No. [protected] + [protected]>


Dear All

No Response Till Now. Kindly Update for the next course of action. Should I pay my Bill with out settlement. Moreover in my previous bill I have been charged for the late payment. The delay is totally because of Vodafone negligence of not responding to customer's problem in time.

Your one of the trust-worthy but Cheated Customer

Deepesh Agrawal
[protected]
----- Original Message -----
From: deepesh
To: vodafonecare.[protected]@vodafone.com
Sent: Monday, June 23, 2008 9:59 AM
Subject: Reminder 1: Pleasent Offers being Communicated at the time of selling the Connection but all Fake <Mobile No. [protected] + [protected]>


Dear Sir

Kindly help & suggest the further course of action.

Waiting for your response

Your one of the trust-worthy but Cheated Customer

Deepesh Agrawal
[protected]
----- Original Message -----
From: deepesh
To: vodafonecare.[protected]@vodafone.com
Sent: Wednesday, June 18, 2008 7:07 PM
Subject: Pleasent Offers being Communicated at the time of selling the Connection but all Fake <Mobile No. [protected] + [protected]>


Dear Sir

I would like to bring a repeated problem of Breach in Promise, or selling new connections by offering something else & finally giving something else.

I am Deepesh Agrawal & my Vodafone number is [protected]. I got a call from some of your office (Phone Number [protected]) for a Add-On connection, whereby I was communicated following Offers along with this connection

1. All local call (Mobile, Landline) @ Rs.0.30/ Call.
2. Local 500 mins. free on all Mobile & Landline.
3. All STD Calls (Mobile, Landline) @ Rs.1.00/ Call.
4. 10% discount on Bill of my existing number [protected].

A person from your office came, collected the fee & filled my form at my works & handed over a SIM [protected] to me. This time also he communicated me the same offers.

During the time of allocation of the Add-On number [protected], I reconfirmed the offer, and than I got to know about the following facts,

1. All local call (Only Mobile) @ Rs.0.30/ Call.
2. Local 500 mins. free on Mobile only.
3. STD Calls (Only Vodafone to Vodafone Mobile) @ Rs.1.00/ Call.
4. 10% discount on Bill of my existing number [protected].

After receipt of My Mobile bill of [protected], I could not found the promised discount of 10%. I called customer care 111 & reconfirmed about the offer. Than only I got to know that I am only eligible to get 10% discount of the bill amount of add-on number [protected] on my existing Mobile Number [protected].

Thus all the very pleasing offers being told to me at the initial stage were now vanished & made me feel "BEING CHEATED" by a very esteemed organization "VODAFONE".

I logged my complain with customer care on 18th June ' 08. # [protected] (Mr. Ravi Pandey)

Kindly guide me regarding my further course of action.

Should I pay my present bills? or I should wait for the reply from your side?

Waiting for your response

Your one of the trust-worthy but Cheated Customer

Deepesh Agrawal
[protected]

i got my phone recharged with a power recharge of 69 by easy recharge.i also got the confermation sms that my account has been reharged with 0.05 paise.
but after 24 hours also my vodafone to vodafone call charges are deducted by Rs1.99 which must be 30 paise or15 paise.
Costemer care executive also didnot paid any attention to my problm.
i also have the transaction id of power recharge thats (KO[protected]).this recharge was done on 30/7/08

the phone number on which this has happened is [protected]

Dear All

this is notice to you i have taken new vodafone prepaid connection with submission of pan card, photo, authorisation letter from office address with Rs.150/- for one year validity. Though it was activitie immediately, and i distribute my number to all my frieneds & relatives but after two days they deactivitie my connection without any prior information or reason. I have daily dail to vodafone care i.e no.111they said your connection will be activitie with in 24 hours. but till date i.e more than 3 days my connection has not activitie. tag line of vodafone showing nice i.e happy to help you . but in reality it is worst nature.

Roopkant patnaik
[protected]

i am complant aganist deduction of money in my a/c my phone no. is [protected] as on date 31 july 2008 in morning approx 10:30 am rs 97 deduct in my pripaid balance
after date i made a call vodafone custmer care executive she told me her name is aprajita i talk to her around 11:00 am she is blame to me for my balance deduction for my a/c its my mistake

My name is paresh s. ghagre
my mobile no. is [protected] postpaid connection
i want to cancel my postpaid connection
because of i loss my vodafone postpaid card of these no.
so. i have to cancel my card...

Dear Sir,
I am a post paid customer of Vodafone. Today, I have thoroughly checked my billing details on my account on net. Where they are charging Rs.30 every month for "Voice Chat" service, Which I have never subscribed for.
Today, when I talked to CCE of Vodafone, they are saying that I subscribed it in March, 2008.
Then I asked them, If I have subscribed it then why it is not showing in the list of my current services.
They are saying it is showing in their system.
They said : what you can do now is to close your voice chat service now( which has calling charges).
Even when I called them on the given no. their is no response and I have made two calls.
Pls advice.
As, in the future also they can activate any service by their own & we will remain helpless.

Sir Mera no. [protected] jo ki webworld internet & cyber cafe ke naam se hai, ye sim mane 07/07/08 ko liya hai ye no. to activate ho gaya but iska SMS ID jo any no. par recharg karne ke liye use hoti hai ye abhi tak start nahi ki hai, jis vodafone shop se ye sim liya hai vo kheta hai ki ye to company ka mamla hai,

Please aap se request hai ki jaldi se jaldi is no. ki sms ID di jaye.

WEB WORLD INTERNET & CYBER CAFE
COLLEGE ROAD MANDI ADAMPUR HISAR 125052HARYANA
MOB. NO. [protected]

Hi

This email is in regard to a fraud by Vodafone against my Mobile No [protected]. We got numerous calls from Vodaphone to buy new plans or additional plans but we never agreed to that just because of getting so many calls again & again in frustration we said YES so that we will not get the same calls again & again. We have actually purchased a Plan 444 but for the last 4 months we are using the additional Plan 555. I did called Vodafone Customer Care 2 months back that I wish to discontinue the additional Plan 555. And they assure me that it will not be added in the next month. After that I haven't checked my bill for the last month and paid the Bill. But this time I was about to pay my Bill before due date but I checked that the same Plan 555 is still in continuation, I did called on them again for the same on this Friday 25 July 2008 and they assured me that the payment will be reversed and they will confirm me on Monday 28 July 2008 i.e, Today but no responce. I did called them today again on Vodafone Customer Care and after 20 mins of call their Manger PREETI again told me that they will try to sort it out by Tomorrow 29, July 2008. I told them clearly till the time it has not been sorted out I will not pay the bill, so she threaten me that THEY HAVE OTHER WAY OF GETTING THE BILLS BY THEIR COLLECTION AGENTS.

Its very harrassing bein customer of such a big telecom company.


Hoping to get some positive responce.

dear sir, madam,
i m selling the vodafone last 7 yrs.i have sell 5-10 sims daily on my counter.my sail of vodafone is app. 10000 daily.here are the fresh recharge sheet of recharge of rs.10 is alredy use.i have call the rm os silawar enter.shamliand tell him about this matter.he replys me that what can i do?he says that here is a laser pen in the market, from this pen we can read the screch no.of the fresh recharge coupon.i have suffer this problem 3 times in last 1 year.last recharge of rs 10 sheet i have send it to silawar ent.shamli.gurusharan says that you give me the sheet of recharge.and i will give you the fresh sheet.i want to know that how does it possible?after that gurusharan talk me with rm bharat dua.he tells me that i have change this sheet but in the future after the date of the bill i cannot do anything.plz give me solution of this problem or i have going to consumer coart.plz cont.me at my cell no.[protected], [protected].

Dear Sir



This is the third time you have activated my MCI sevice and

SMS bonus account without my permission and deducted the appropriate

charges.

I hereby instruct you to immediately deactivate those services which

I never asked for and, infact, repeatedly asked you to stop doing.



Debasis Chatterjee

[protected]