Vodafone India Complaints & Reviews

Dear Sir:

I, Arunava Bhattacharya, being a Vodafone (earlier as Hutch) post-paid customer (# [protected]) for the last 7 years and never been a defaulter in making monthly bill payments.

Due to my professional obligations, I will be out of town for around one and half years and for that reason I wanted to change my connection as lifetime/normal pre-paid connection. In this regard, I visited your Dalhousie Square Customer Care Office on July 22, 2008. Please read below how they have misguided me and still doing that irrespective of my repeated requests, follow-ups as well as reminders to resolve the issue. I would request you to please look into this immediately and arrange to resolve it at the earliest.

1. Mr. Prasenjit: I met him at around 6:30 PM at your Dalhousie Square Centre on July 22 and after hearing my request, he suggested me to opt for your life time post-paid connection which is just Rs. 49 for CLI and Rs. 148 (promo offer) for Vodafone to Vodafone 1500 minutes free talk time. Another Rs. 75 (promo offer) will allow me to call other mobiles/landlines at Rs. 0.50. He confirmed me that it will get activated within 48-72 hours and I will get a confirmation call from your customer care department to verify my request in this regard. Accordingly I SMSed (ACT LIFETIME to 111) on July 23, 2008 to activate this plan.

2. Mr. Ayan: On Aug 02, 2008, at around 8:24 PM, I called up (at your customer care number) and spoke to him. He confirmed me the same offer and when I asked him when the plan will get activated (as I didn’t hear back anyone from your side within this period), he checked my account and confirmed that everything is fine and the new plan will get activated from my next billing cycle.

3. Mr. Sumit: On Aug 05, 2008, at around 8:41 PM, when I called up and asked what’s the status of the plan (as my next billing cycle was starting from Aug 6) since I didn’t receive any call towards confirmation of the plan, surprisingly he told me that there is no such promo offer of Rs. 148 (Vodafone to Vodafone 1500 minutes free) in your lifetime post-paid connection. Immediately I lodged a complaint and Mr. Sumit confirmed me that he is forwarding my complaint to the concerned department and I will hear back within 48-72 hours. The line got disconnected in between and when I called back again around 8:48 PM, I spoke to Ms. Chayanika and she confirmed me the same what I heard from Mr. Sumit.

4. Ms. Poonam: On Aug 07, 2008, at around 7:35 PM, I spoke to her and she gave me the same story.

5. Mr. Biswajit Chatterjee: He called me up on Aug 12, 2008 at around 1:36 PM and gave the same story. His personal mobile number is [protected] and desk number is [protected].

6. Ms. Paromita: On Aug 19, 2008, at around 6:46 PM, I spoke to her and she gave me the same story.

7. Mr. Raju: I got frustrated and visited to your Dalhousie Square Centre again on Aug 22, 2008 at around 5:15 PM and spoke to Mr. Raju. When I told him to get my account back to my old plan of Rs. 299, since there is no Rs 148 promo offer in lifetime post-paid connection and under Rs.49 plan, the call charges are much higher which I cant afford. He checked my account and confirmed me that it will get transferred to my original plan of Rs. 299 effective Aug 6 billing cycle and I will get a confirmation within 48-72 hours.

8. Mr. Amit Srivastava: I again visited to your Dalhousie Square Centre on Aug 26, 2008 and spoke to Mr. Amit. When I asked him about the status of transferring my account back to the original plan of Rs. 299, he checked and confirmed me due to some technical fault, it didn’t happen yet, however it will be done within next 48-72 hours and I will get a confirmation. He also confirmed that it will surely reflect in my billing cycle dated Aug 6, 2008 – Sept 5, 2008.

9. Mr. Bikas Saha: On Sept 01, 2008, at around 4:30 PM, I spoke to him and on enquiring about the status, he checked and confirmed that it hasn’t done yet; however, it will be done within 48-72 hours. The line got disconnected in between and when called back again, I spoke to Mr. Dipayan and he gave me the same story.

10. A trainee: I visited to your Minto Park Vodafone Customer Care Centre on Sept 03, 2008 at around 2:45 PM and spoke to a trainee person (I didn’t get the name). Surprisingly I got to know that the plan hasn’t got changed to my original plan of Rs. 299 and it will no get changed also. It will only get changed from next billing cycle only, i.e. Sept 6, 2008.

11. Mr. Biswajit: He called me up on Sept 5, 2008 at around 6:31 PM from [protected] and informed that it got changed from Aug 6, 2008 in my old original plan of Rs. 299.

12. Ms. Chayanika: On Sept 6, 2008 at around 7:22 PM I called up again at your customer care and spoke to her. She informed me that the plan didn’t get changed to the original plan of Rs. 299 on Aug 6, 2008; however, it got changed effective Sept 4, 2008.

13. I got an SMS on Sept 07, 2008 at 3:44 PM saying that my total bill amount for the last month (billing cycle Aug 6, 2008) is Rs. 938.25. Now this amount is highly unacceptable to me as it’s clearly around Rs. 200 higher than my normal billing amount and I am sure that this has happened due to your misguidance to customers, putting customers under wrong billing plans and of course due to horrible customer care support process.

I am sorry for this long note; however, I hope that you can understand how I am being harassed by your Customer Care Executives till now through continuous misguidance, providing false hopes and wrong information. Every time when contacted, it seems that they just wanted to get rid of the issue or me by saying the problem will be resolved within next 48-72 hours. If you consider this as the ideal customer care process that you provide to your valued customers, I do not have anything to say.

I would expect a proper action from your side to fix this unacceptable process of customer handling and would look forward towards your immediate attention to resolve my issues.

Thank you.

With Best Regards,

Arunava Bhattacharya
[protected]

Hello, I am a vodafone user, I took this connection last year in April. I always paid my bill before the due date I never got late. This year in the month of July my connection was suspended (not barred due to non payment) without any prior notice. I sufferred a lot, I asked why they suspended my connection without giving any prior notice, they informed me that I had a request to suspend my connection. Though, I had asked the call center agent the procedure to convert the postpaid connection to prepaid. By mistake they suspended my connection. I had the proofs, I contacted Vodafone and they said it was ur bad luck and they are sorry for that.
It was not my luck they did it. They also lured with a different plan. I informed them that I will never pay this bill as you will have to give me the concession as I sufferred (with the deal of 2lacs) a lot.
Now wat they did is, they sent me a court notice for the same and I am getting recovery calls everyday which are really harrassing me a lot.

I want to file a case against the company what I have to do..
Please help me
Mahendra Singh Bora
[protected]
email address: [protected]@hotmail.com
My hutch no was: [protected]

hi, ,

this is to bring in your kind informayion that few of the people in lucknow are gettin started with bad things, , I came to hear that interviews are going on for vodFONE CUSTOMER CARE, and you know somthing, , that few peolple are borrowing money for these interviews so that the guys get the job, and it is done with the help of HR,
Please do somthing to stop such things

need complete details on this number [protected]

hi i m getting second time the wrong billing details.

Sir,

I had written the following mail. But no responce yet received form company

"I had purchase phone 225 from M/s Dev Communication on 10.11.2007 as per bill no.258. Phone serial no.IMEI [protected].There was problem in charging. On 18.08.2008 I visited your vodafone store,
kamachha, varanasi. There Mr.Vishwash check the mobile and said that curr=nt
is coming but battery is not charging and suggest that left the phone and
asked guarantee card but that time I had no guarantee card.

I again visited on 20.08.2008 with guarantee card, then he again check the
mobile and asked for left the phone. But that I had no other phone so tha= I
could changed the sim. I had given headset on 21.08.2008 (headset + Batt =
Charger). This is very sad that Mr.Vishwash given me receipt of handset o= a
simple plain paper.

Yesterday Mr.Vishwash called me and told that charging point of handset i=
damage and asked for Rs.1100/- for replace the same. Today I visited in your
store and take back the handset. I asked for a letter for confirmation fo=
checking the handset but he denied for the same.

On the time of purchase they give me 2 year replacement guarantee, But no=
they are asking money 1100 rupees to repair this set, How this possible I
purchase this set in 1600 rupees, repairing charges 1100.
Sir, be clear I am not going to pay any amount for repairing, if my set
will not repair till Monday 25.08.08. I will take a legal action on your
company."



Raja Singh

This is Dhanraj and my existing mobile number is [protected]. On 24th August i had received an SMS from number [protected], exact wordings were "Offer for vodafone BILLING CARD pay only Rs299&get no [protected], rentRs199/mnth GET 199mnts 199SMS FREE [protected]@ V2V 30p V2M50p need no cal now [protected]".

I called the above highlighted number on the same day that i want the number. I dont remember the name of the person i spoke with but he sent an executive on the same day evening. I made a payment of rs.300 to that executive and he said that i would receive the bill as well as Sim Card within 2 days. But 2weeks have already passed and still i'm waiting to receive the sim card. The executive's mobile number is [protected]. When i tried calling these number neither of them gave me a proper response and they even dont answer my calls. I'm frustated of calling them. Please help me. I never expected such a response from anyone related to Vodafone.

Sincerely,

Dhanraj Rajbhar

Vodafone gallery promised a tariff where in internal calling would be free i started that with four of my friends, later on two members from that group including me decided of starting new group we were informed about the procedure we followed the same & were promised that the tariff would be active in 72 hrs thought that dint happen, but after 4-5 days when i called to confirm if evrything is fine i got a possitive answer, but only when my bill came i saw i was been charged for the calls that were suppose to be free in the group intracalling, when i called to complain about the same i was illtreated by the customer service advisor, i called them again i spoke to this new advisor who told me he is going to put a complain & i will have the nessary credits adjusted in the next bill & he also told me that if i call the new group numbers will be free (which i had confirmed before as well)& the necessary changes will be done, but at the same time i also wrote in to customer services & they informed that the new group members are not a part of intra calling though we signed the same form & submitted together the others had there internal calling free but i was excluded when i called the customer services again i got to know a new thing i.e the advisor who had promised me that he will put a complain had actually done nothing, i would nvr suggest anyone to go for VODAFONE

I have taken a corporate connection mobile no [protected]...i was told that by Rs 199/- u can use unlimited vodafone mobile connect service... i used it for the first month, but i eas charged for the same in my bill... i contacted cust case ... i was told to send a mail to corp.[protected]@vodafone.in and contac my reginal manager... i contacted him, but no revert him.. he told me that i will be getting the reversal in the next bill... but no reversal given ... i went to vodafone store... they told me they have processed the request and i will be getting the reversal in next bill ...now my 3rd bill is generated.. still not got any reversal in my bill ... its been more than 3 month .. i m getting false promises form the vodafone ... i thought that vodafone being a world #1 company will provide a good custerner services, but the service i recieved from them is totally pathetic... i m planning to discontinue the services.. as i can't wait much longer than this and i m going to file a case in the consumer court against the compensation as i m unable to use the services properly because with in every 2-3 days services of my number are suspended ... and despite of this when i callled the cust care in after midnight the executive uses the abusive language to speak, , with the customers... i m veru unhappy with this


can any one help me

I am in the UK receiving harrassing telephone calls from an indian mobile telephone which I have tracked down to be one of vodaphones customers in Bombay. Due to data protection laws I cannot get the name of the individual, but the telephone number is[protected] and vodaphone customer service is not willing to help any further on this matter.
Such harrassing behaviour by phone owners should be investigated and if need be their telephones barred from service by vodafone.

Dear Sir,

This is regarding the prepaid top up which i have done at 9 .35 pm today at Srinivas communications, kaliamman koil street, virugambakkam, Chennai -92, ( Tel : 23771309, 65460908. ) for Rs 198. After paying the amount, i was waiting for the confirmation of top up and after 10 minutes, the sales person told me that, it will be activated. To my surprise, even after one hour it was not activated. When i went back to the shop, he was not responding properly . Till this time, my top up for my no [protected] has not taken place. I sincerely request the concerened authorities to take necesssary action against this franchise of vodafone prepaid, who is spoiling the image of vodafone.

This is the detail of all the mails that i have put in to get my issue resolved but nothing was done instead i recieved legal notice for a bill of which due ate was yet to arrive...i want the email address of md of vodafone essar india so that i can let him know how their customers are being treated



Dear Vikram, Sudipto,

I have not seen any progress in my case i am without any number for more than ten days now for which i will be charged rent plus the hrassing calls at my home everyday for non payment of bill but the truth of the matter is that i have recieved the bill just a day before and i my number is not working for the past 11 days for non payment of bill of which due date is yet to arrive ...i want the compensation for the inconvience and harrasement at your hands that i have to go through and QUICK RESOLUTION OF MY PROBLEM other wise i am going to lodge a complain at TRAI and CONSUMER FORUM.



----- Forwarded Message ----
From: manik bajaj <[protected]@yahoo.co.in>
To: vikram.[protected]@vodafone.com
Cc: sudipta.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Sent: Friday, 15 August, 2008 2:21:59 PM
Subject: Re: customer complaint [REF:[protected]]


Dear Vikram,



I know that the creidt for RS 1400 is not recieved because it is not showing up on my statement but my concern is that it was your mistake and how could you chang my billing amount in the middle of the month my last bill was 791 which i paid in full and if you came to know about that rs 1400 charge charge it in my next bill and let me see it my bill and i should have the time to pay the same as i have for all my normal bill how could you stop the services of my phone as my last bill was bill was paid in full and how you make cals at my home saying that my bill is not paid for the bill which i have not recieved yet and what about the lossand the inconvience i had to face for the discontinuation of my services it was the FAULT AT YOUR END and not at my endso why i have to suffer for it.I am a manger at a leading bank and know the importance of customer nor one of employees said a word sorry for their mistake instead kep on blaming me for non payment of bill how could i make payment when i have not recieved the bill for the same my payment due date is 26 of every month and i should have given time for the same.



Dear Sudipto,

PLZ look into the same at the earliest

----- Original Message ----
From: Vikram Bains <vikram.[protected]@vodafone.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 14 August, 2008 1:54:59 PM
Subject: Re: customer complaint [REF:[protected]]


Dear Mr. Bajaj,

Thank you for your email dated 13/08/08 regarding mobile number [protected].

We sincerely regret the inconvenience caused to you. And will ensure that necessary action is taken to prevent the same.

We would like to confirm you that, the credit for the payment of Rs. 1400/- made on 25/03/08 via credit card has not been received from your banker.

Hence, you are requested to provide us the scanned copy of your credit card statement for the last 6 months, so that we can check the same and proceed further.

The docket number for your future reference is [protected].

However, in case you need further assistance, do call or email us. We'll do our best to help you.


Happy to help,


Vikram Bains
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer : +91-[protected]-99
Fax number : +91-[protected]
E-mail : vikram.[protected]@vodafone.com
Website : www.vodafone.in




---- Original Message ----
From: [protected]@yahoo.co.in
Sent: 13-Aug-2008 21:19:47
To: vikram.[protected]@vodafone.com
Cc: sudipta.[protected]@vodafone.com
Subject: customer complaint


Dear Vikram,
I am a customer of vodafone my no is [protected] which i am using for the past 9 months.
My no at this point is not working with outgoing and incoming calls being barred due to a dispute for which i m not at all responsible.it all started in month of march when i went to make a payment in vodafone store my bill was around 550 and i paid it with credit card.your representative by mistake made apyment of 1400 rs which when i informed her was reversed and correct payment made.But when i recieved my bill next month it was in negative and i informed about it to customer care and their answer was sab theek hai.after that 2 months i recieved my bill which was in negative and therafter 2 more bills for which the payment was made in full but when i made my last payment for 800rs on 26july for the bill amount 791 which i had recieved after 2 days i started to recieve calls from your office to make payment for bill mount 1394 i informed that i had made the payment for the last bill i had recieved and after that i had not recieved any bill and i will make payments only after i recieve my bill.From the past 8 days my calls are barred and i am recieving humilating calls to make nmy payment nobody is ready to listen to me they are just humilating me for a mistake that was committed at your end for which i m suffering for the past few days.I want this issue to resolved at the earliest otherwise i can go to consumer forum and file an appeal.HOW CAN I MAKE A PAYMENT FOR A BILL WHICH I HAVE NOT RECIEVED AND I AM NOT BEING TIME TO MAKE A PAYMENT ...MISTAKE WAS YOURS NOT MINE SO I SHOULD BE GIVEN TIME TO MAKE PAYMENT AS I GET FOR EVERY BILL MY DUTY WAS TO INFORM ABOUT THE MISTAKE WHICH I DULY DID I HAVE BEEN RUNNING AROUND HERE AND THERE FOR WHICH I REALLY DONT HAVE TIME LOSING MY BUSINESS ALL BECOZ OF YOUR PATHETIC SERVICE.i want this issue to resolved at the earliest

I am a client of vodafone(Hutch) (MOB :[protected] since the last 5 years in Delhi. Suddenly on 27th Aug (at 10:40 pm) I got an SMS from a no 193 stating that " Thank you for your payment of Rs 300 by eBillpay towards your vodafone bill. It will be credited to your account today". I was surprsied no end, as I didn't / nor anyone I remotely know has made any payment. I reported the incident next day by calling Vodafone Care no. No action till now has been taken when I called up today (04-Sep) . In the meantime, I have made my due payments of Rs 690 through net banking. Cust care cant give any asurance of reversal of Rs 300 and keeping it at their suspended a/c or something similar. Today they won't debit. Suddenly, after 2 months, they will realise on complaint from actual client and debit my a/c. Even after my confiormation of non-payment of Rs 300 they are not acting. I am being made to suffer for no fault of mine. I JUST TRIED TO BE HONEST WITH THEM. HOW CAN SOMEONE ELSE I DO NOT KNOW MAKE MY PAYMENT ? MOREOVER, IT MAY NOT BE THE OTHER [PAYERS FAULT. COLD BE BECAUSE OF WRONG TYPING BY THE VODAFONE CARE EXECUTIVE ? I AM GOING TO SUE VODAFONE FOR THIS NEGLIGENCE.

Dear Sir,
Intially i have taken to Postpaid connection from So call Multinational mobile service provide"Vodafone"-On the basis on 299 momthly rent.Since i am taking 2 connection so their asked me to give Credit card Detail for Auto Debit, and they told it mandatory.
Within 1 week i realise that they service are poor.So i Surrender one of my Postpaid connection and requested to Deactivae my Auto-Debit Service.Their told "It fine we Will Deactive it">But later their Rs.499/-.I can't understand why their do so. I call them and explain suitation, their told we will look into the issue and will Credit ur amount, It has happen on May'08, upto know their no respond.

Rgds
V Balaji

Dear concerned,

This is to kindly put your attention that i changed my plan from 444 to 250 from May through phone conversation from vodafone customer care. Then, i confirmed this from vodafone shop sector 18, Noida and they confirmed this that i get bill in june for may according to 250 plan only. Again i got bill to 444 plan in june and when i revisited in Noida vodafone shop, they told me there was some technical fault and this will be fine from next month means july, but i got bill according to my previous plan. when i visited in july again they told me that you just pay only 400 this time and from next bill you will get bill according to 250 plan and no need to pay any extra amount, so i paid that and they give me reference no, again when i got my bill acorrding to 444 i called vodafone care and tell the sceraniro and told the reference number then executive says ur reference no is not valid.
Can i ask for vodafone, what is it mean?
Now i visited shop again in august where they gave me reference #[protected] and told me that i get all the refund that i pain extra. i did not pay my bill because of all these happenings so they disconnected my phone and when i again visited after one week, they gave me refernece #[protected] and told me i made a request to "not activate 250 plan" which i never.

i am very unhappy with the way they are dealing with this problem and carelessness that they did. Mr. Vishal is very bad personel in vodafone sector 18 and i think so many people who have no capability to handle the customer in sect 18, those people are very careless.

i request to please activate my plan 250 and do needful about my bill.

thanks and warm regards
Archana kushwaha

Last night i got my prepaid account recharged with vodafone's 149 Bonus card (which gives you 1000 min free).Now, its been 15 hours and i havent yet got those 1000 min for which i paid 149 bucks...i called up vodafone customer care thrice but havent got a nice response from them. all they have come with is something as stupis as[protected]"am u musthave recharged 50 rs bous instead of 149".. No matter what i wont let vodafone eat up my money. If there is someone who is bit responsible in vodafone trhen please take a look in this matter becuase i have been bearing this stupid ridiculous error by vodafone for past 15 hours...([protected]).

Hi sir/Madam,

I have been using vodafone postpaid connection. I have lost my sim card some three months back and also informed vodafone customer service. Even then, I am getting telephone bill every month. so i request you to look in to the matter and do the needful. My number was...[protected]

I subscribed hutch/vodafone GSM mobile number :[protected], as life time plan in 2005, but due to some reason i didn't use that number for sometime, now i found that my number has been alloted to someone without my consent.
This a case of violation of contract in legal parlance.so i request to you that this complain should be taken seriously at the earliest.
regards
navin kumar vidyarthi.

I am using Vodafone Services for last 3/4 years. The Services are
LIFE TIME FREE INCOMING..aS & WHEN NECESSARY i RECHARGE
the cell because now it is free roaming.From the 1st day of the
initial charging I have selected the caller tune available free with
the cell charge. For so many years Vodafone never charged for the selected tune.However I have received a MSG a week earlier
mentioning Rs. 30/- has been deducted from my prepaid account
towards caller tune.and the next rental is due on 27th Sept 2008.
The Message Centre No. [protected] keeps on ringing & no one
attends my call.I wish Vodafone should refund Rs.30/- deducted from my prepaid and not to deduct any further.I wish you will help.Or should I approch the consumer court& challage.Regards

Please acknowledge and advice.

from last week i cant recharge my phone. when yhe shop keeper try to recharge my phone then it shows a msg that your mobile no is barred.