Vodafone India Complaints & Reviews

Dear Sir/Madam,
This complaint is regarding the service provided by vodafone in Orissa. I have taken vodafone prepaid connection with number [protected] on 2nd August and from the very 1st date I am facing lot of problems. Some important issues I want to mention here;

1) No incoming call from STD reliance and smart numbers.

2) I am not able to call Bihar AIRTEL numbers.

3) I am receiving so many unwanted calls and sms from vodafone(like caller tune, friend's chat etc.). I have send "STOP DND" sms as suggested by the vodafone customer executive and I have talked to them also, but still this problem I am facing.

Vodafone punch line is "HAPPY TO HELP", which is not at all relevant to their services. They have problems with all the popular telecom company and the vodafone users of Orissa are victims. Their customer care executives and their supervisor are also not providing the correct information.

Dear sir/Madam,

SUB:
not connected from mumbai number [protected] to my mobile number [protected].

In this connection, i have tried to contact ur customer care many times but no one responded except recorded message.so kindly mail me about the action taken by you.


Regards,
Rajesh kumar.B...

I am a Vodafone Pune customer, mobile no.[protected]. I activated SMS30 pack on 26th Sep. at around 6.30p.m. Next morning at 9.10 a.m i received an sms from vodafone which read,
"Hello, your SMS30 pack has been successfully activated.Now you can enjoy 100 free local sms for 30 days".
After reading it i sent 6 local sms but i was charged Rs.1 for each of them.
When i brought this to the notice of Customer Care Executive Ms. Manju R Sharma, she lodged a complaint (complaint no.[protected] & promised that my balance will be refunded within 48 hours. However, my services were activated by evening.
Nothing happened for the next few days till i again called up customer care and spoke to Mr. Amol who later forwarded my call to Anulesh (Team Leader). He didn't help me, instead he insisted on the fact that my msgs. are free now. But the fact remains that i received the above mentined SMS from Vodafone in the morning while my sms became free in the evening.
There was a time lag of more than 6 hrs. between the two.Vodafone is cheating on its customers by doing this and i believe its a general practice which they acquire to loot us.I regret that i bought a Vodafone sim instead of Airtel.
Vodafone sucks!

I am a post paid customer and I have been on roaming, in Indonesia, since 15th June. I was using my Mumbai cell for some days till I got my local number here. Hence I used to check my unbilled amount regularly using the BILL sms of Vodafone.

I have saved all the messages of the unbilled amounts.

Roaming started on 15/16 June
Unbilled amount - 19 june - 604.39
Unbilled amount - 25 june - 631.99
Unbilled amount - 27 june - 1938.39
Unbilled amount - 29 june - 1966.59
Unbilled amount - 1 july - 0
Unbilled amount- 2 july - 62919.99

and now again
Unbilled amount- 9 july - 4540.4 ...without even using my number!!!

And now the bill has come showing outgoing calls on 16, 17, 18 etc which are being charged at a different rate. The unbilled amount never showed such charges and also never mentioned that the roaming charges are excluded. So they have misled me to rely on the un billed data, which i shouldn't have, by hiding this information that that roaming is extra.

And I have a credit limit of 25000 which was not used to inform me about the unbilled charges. I should have been informed about my usage nearing or exceeding my credit limit to let me decide if i want to continue using this number or not. This is intolerable neglect and carelessness on your part.

These are the two gross errors on their part which 'misled' me to use my number on international roaming.

And after 20 days of filling a complaint with their customer care e-mail/phone they have not responded properly.

Please never use vodafone on roaming or better still don't take their connection at all.

Dhruv

Hi,
Please tell me my mobile no [protected] all contact details.

Hello...
My name is vibha. mandviya and my mobile no is

[protected]. I have send SMS to 144 and told our problem. and service reply also comming is CAN CT ...

Last NOV..month i have send this SMS Two times...
but this is further activated on my mobile and caller tune charges RS.30 and OCT also RS. 30 cutting on my mobile... so please pay attention about my problem... please solve this as possible as to you ...

otherwise i will rejected this vodafone card service... Please deactivated it as possible as to you...

THANK... YOU...

Dear sir,
My Friend is having MAharashtra but i cant use FNF SErvice because of Mumbai Maharashtra Region is Different

Hi I am Anonymous sorry i cannot post my name i am really horrified and terrified by the way these vodafone people are misusing the access rights and data access.One of my friend was got shocked when some there customer care person was tapping the conversation between him and his galfriend, albeit now he start posting and started blackmailing him.He is really not in a state to express his grieve and emotions he is totally broke and going through extreme emotional stress.Thanks for having a good site like this but i am pretty sure how seriously these complaints are taken any if it really works then please let me know what is the legality and procedure to teach these guys some lesson.

I recharged my mobile [protected] on 2nd October, 2008 for Rs.97.00. Till I have not credited with talk time.

r s s raghuprasad

My name is Saji Mohan & I am using a post paid connection: Ph : [protected]

Its deeply regrettable that I am being harassed by your company for every small thing.

I am a post paid customer. on August I got this new post paid connection. As there was no drop box in Trivandrum or due to unavailability of Cheque collection agents, I decided to go in for a standing instruction. I have given a written request in the first week of September to charge my credit card every month according to my usage.

Two days back, after a long struggle, i came to know that my request for standing instruction has been entered in your system and my mode of payment is through credit card.

Today I was called by some of your executive and told that I have to make my payment directly, as the standing instruction is not active.

I really wonder how there is such a delay in activation of a standing instruction self signed by me. Evenif there was any delay; Your company should have informed me much before.

I am totally dejected by the service you have given me, in the past two months.

Hopefully this mail will bring in some good changes in the service provided to your post paid customers.

Regards Saji Mohan.

I have been using a vodafone no. for last 5 years. I used to get call from vodafone that i should take an add on connection. after lot of persuassion by the agents, i called them to my office to have an add-on connection. the agent came to my office on 01/07/2008 and after taking my ID proof and Rs 250 gave a sim. The reciept was from M/s Intouch Solutions. I never activated that sim as I did not have a spare cell phone. To my utter surprise in the month of August I got a bill of Rs. 2652.94. I immediately called the Vodafone helpline no. the executive said that I have to visit a vodafone store for this. so i went to Vodafone store at Daryaganj, Delhi on 13/08/2008 and got my complaint registered. My complaint was taken and the complaint no. [protected] was given to me. It was told to me that, the no, which was allotted to me has been activated on another sim and that sim was used by some other person. I was told that I will not be disturbed again and the amount paid by me will be given back to me and the sim wil be collected by an agent of the company from me. i kept on waiting but nobady came. Again in the month of september I recived another bill for Rs. 5615.42. I was very disturbed. I again went to Vodafone Store at Daryaganj and reported the matter. It was fopund that even after registeration of complaint, the phone was not deactivated and it kept on warking and only on 30th September, the phone was deactivated. this is such a gross negligence on behalf of the company, which is causing mental distubance and tension to a loyal customer who has been with company fro more than 5 years. I was gain made to write a written complaint, which i did and gave my id proof again. From last 4-5 days i have been getting cals from Vodafone that I have outstanding bill against my name for that no. which i have never used. This is so disturbing and shows how vodafone is functioning. I would request you to please help me in this matter and get this complaint to the concerned persons.
Thanking you,
Arun Kumar Gurjar

copy to:

ph no [protected]

activate immediatly

paid my bill regularly, without any reason my connection disconnected, it will make huge loss to my business, iam the end user of this connection, one mr called me today(from this ph no:; [protected])that''pay ur bill ''by using threadening words and voice and also using filthy words .why ?first of all activate immediately .otherwise i will put a criminal and civil action against u

ramalingam.r

GOT A PHONE CALL FROM VODAFONE, THRISSUR TODAY EVENING AT 06-15PM, SAYING THAT MY ABOVE MOBILE NO IS GOING TO CUT OFF FROM TONITE SINCE THE VALIDITY IS GETTING EXPIRED. I NEVER RECEIVED ANY SMS FROM VODAFONE REMINDING ME ABOUT THIS EXPIRY DATE.HOW CAN VODAFONE CALL ME AND TELL ME ALL ON A SUDDEN TO DO THE RECHARGE FOR RS.151.00, TO AVOID CUT OFF. THIS IS RIDICULOUS. YET I RUSHED TO THE NEAREST RECHARGE SHOPPE (RITCHIES, PALLIMOOLA) BUT THEY COULDNT DIRECT ME PROPERLY.I TALKED TO ONE OF VODAFONE REPRESENTATIVE (MR.JAYADEVAN, MOB NO.[protected]) BUT HE ALSO DONT KNOW HOW TO HELP ME.
IS THIS THE SERVICE VODAFONE, ONE OF THE WORLD'S LARGEST MOBILE SERVICE PROVIDER, OFFER ITS CUSTOMERS IN INDIA?? I CAN SEE FROM THIS EXPERIENCE THAT VODAFONE OFFICE STAFF DONT HAVE AN ORGANISED SYSTEM TO REMIND ITS CUSTOMERS ABOUT THEIR EXPIRY DATES. THE DEALERS DONT KNOW HOW TO HELP THE CUSTOMERS BY SELLING THE EXACT VODAFONE PRODUCTS.AND LASTLY, THE REPRESENTATIVES ARE NEVER TRAINED AND BRIEFED TO LISTEN TO CUSTOMERS' VARIOUS PROBLEMS AND SOLVE IT AS QUICKLY AS POSSIBLE, WITHOUT ANY HAZZLE TO THE CUSTOMER.
NOW THE END RESULT IS VODAFONE IS LOSING A CUSTOMER. BUT I WONT FORGET TO TELL EVERY ONE OF MY FRIENDS AND RELATIVES ABOUT THIS INCIDENT. AS FAR AS POSSIBLE I WILL TRY TO DISCOURAGE THEM TO BE A VODAFONE CUSTOMER SO AS TO AVOID ANY EMBARAZING SITUATIONS LIKE THIS. THANKS

This is a complaint from the whole community.We do not want a vodafone tower next to our houses.We live in a small village called Vashisht, in Manali, H.P, India.It is a hilly area so the the radiation from the tower hits all of our houses, we have done a lot of research about phone towers, since this tower has started going up and it is harmfull to our health.No one told us that they were puting up a phone tower, no one asked us if it was...

Sir,
I, Aditya Deorha, bought "campus sim" of vodafone, on 25-09-08 for a payment of 150 Rs from Jay Communication, Shop no. 4, 205F, Munirka Market. On 29-09-08 AT 11:17 AM i got a message from Vodafone which was, "IMPORTANT! CLIP ON YOUR VODAFONE MOBILE PHONE WILL BE BARRED DUE TO NON SUBMISSION OF DOCUMENTS. PLS SUBMIT YOUR DOCUMENTS IN 24HR TO AVOID CLIP BARRING." At 19:07 on the same day i got a message saying that my youth service pack has been deactivated, which was supposed to continue for 2 months.
on repeated calls to customer care i realized that i must wait till next afternoon at 12 to check for certain whether my documents have been verified or not. Next day when i called up, my address and name etc was asked and the number as activated, but my call charges continued to be 1 rupee to any mobile number and 2 rs to landline.

i called up today as well and was told that my number had been pre activated on 7th june 2008. my validity shows that it expires on 25-09-09 therefore i had no way of knowing that the youth service pack had been pre activated. The dealer told me that there are many other numbers which are facing the same problem and is asking me to wait till friday morning. Its impossible that i do not make calls in this period and i have already incurred a good amount of loss over the last 2 days. The dealer has been chosen by you to distribute the number and it is as much as his responsibility as yours to ensure that the service is activated when the number is being sold to someone.

Either i get the compensation for the 3 months of youth service pack which has been deactivated, i.e. 50 rupees for each month or you reactivate it. i will be following up on the dealer on this, but if he doesnt cooperate, the onus falls on you to instruct him to give justice.

i want a reply and preferably phone number of your complaint service centre so that things can be rectified as soon as possible.

Yours sincerely,
Aditya Deorha.

Vodafone signal coverage is very week in Bagmane Tech park area (CV Raman Nagar). I made so many complaints. And every time I made complaint I have to wait for 1 day for acknowledgment. Then next day I receive a mail - ask lot of questions like How many bars appear in your mobile, which are it shows in your mobile, daily how many hours signal you get, when signal gets broken which are name it displays. And at the end they assures that they will contact us. But after 1 week When asked why didn't get me back. The response is - we tried to call you on your mobile, but are not reachable.

Here the funny part is - complaint is made reasoning poor signal coverage and how can they expect to contact me on my mobile (This is the real problem). I answered their funny questions in all mails and waited for 2 months in the same fashion. No improvement in the situation. So finally disconnected the number.

I am a prepaid user. Name Dharamveer Sharma from Agra. Phone no.[protected]. Earlier Co. sent a SMS to my phone that please save gprs/mms settings in your phone. And there was also a next sms from "service provider" that after saving you can enjoy vodafone live. In these two SMSs there was no any indicaion of cost or charges for these services. I followed these two SMSs and after long pressing "0" in my phone on 8.06.08 I got display of vodafone live in my phone. And when Vodafone live was displyaing in my phone -there was a window "download free pictures of Pamela". I saved 3 pictures of Pamela which was claimed free by vodafone live execpt these I did nothing. And next day i.e.on 10.06.08 my phone indicated me that I was charged for this with nearly Rs.110/. It is Pure Fraud by Co. with me because:-
1. Firstly I have already registered "DND" then why so SMSs are sent to me.
2.When Co. neither showed any indication of any charges in these two SMSs nor for using of vodafone live or when "vodafone live" was displaying in my phone, then charging of Rs.110/- is hidden "charging" and it is clear fraud with innocent users. The services which was displaying in with fees or charges in vodafone live, those was not used by me. I used only saving of "free" pictures.
3. I am a lawyer And I want to take up this metter to regulatory authority "TRY" and after this to "Consumer Court." that Co. without giving any indication of charges or fees or by showing "free" is charging with customers hiddenly. It is clear fraud.
4. About this bad workI suddenly talked to your care centre at "111" and nearest customer care centre at "Agra vodafone store" but both of them not filed my complaint or gave me satisfactory answer..
5.You are requested to wave these charges and look in to the matter as earliest possible.
Dharamveer Sharma Advocate
Chamber at: C-1/f-19, cloth market, sanjay place, agra
Ph.[protected], [protected]
email: [protected]@rediffmail.com

signal strength is very poor and when iam speaking in the mobile, it is disconnecting n'number of times. it is very very interrupting me. I felt very fitique from this mobile. it is not good thing.
what can i excpect? when i bought this mobile. we thought it could be work very well. but is not working very well, even it is not working in normal.
could u please give me the feed back regarding my problem. I want to replace it. I could expect good.my mobile no:[protected], email id: [protected]@rediffmail.com

Hi this is Mrs.KavithaPremkumar, To Vodafone higher executive officer or manager, somebody can help me out with my problem, my mobile no : [protected], i have been using this number for last 7-8 months, i have activated caller tune before 2 months back later deactivated. Now two days back on 28-9-08, i have recevied a outbound call it has been activated, customer care executive told me that i have pressed some no. by mistake, i informed tat i was not using that mobile on that day, he said may be by mistake it would activated, v can't refund, i accepted finally, and i sent a message to deactivate, he was very rude in saying how to send that message, but that fellow had been activated my caller tune again yesterday on 29-9-08, and again my 50rs has been charged, from my number,
kindly check in this number i have called 3-4 times on 29-9-08, complaint has been registred, again today morning i have send message to deactivate the caller tune, customer care executives are not ready to solve our problem, or atleast to listen wat v r trying to say, and they r not waiting while taking down some no.s wat they say, they r in hurry, Pls kindly can some one help me out this problem, I[censored] can pls contact : [protected].
Thank you.

30 sep 2008

I've been a customer of Vodafone/Hutch/Orange for nearly a decade now. In all that time, I've never been a fan of its Customer Service, but my recent interactions since 3rd Sep 2008 have proved to be nothing short of harrasment of a customer!

On 2nd Sep, I spoke with Vodafone Customer Care requesting change of ownership on two Vodafone numbers: #1. To be changed from corporate to individual status, with a change in talk plan, and #2. To be changed from my name to my wife's name, with a change in talk plan

On both fronts, I was advised to go to the nearest Vodafone store to complete the formalities.

On 3rd Sep, I went to Vodafone Powai and met with Hamzaa, who took me through all the paperwork and asked for relevant documentation. I submitted every thing that was required o[censored]s, on both fronts, and was told that it would take 3-5 working days for the changes to happen.

Next week, when I called the Customer Helpline, there was no response except that the application is in process. Several calls followed, and each time, the response was the same, with no clarity on what was holding it up.

Subsequently, more than 10-12 days since my store visit, Hamzaa called and said that by mistake he'd not taken a signature from me on one required document, and that he would send it home for my signature so that he can put it in processing. I signed the document the very next day, after which the wait for another "3 working days" began...

Once more, several phone calls to the Customer Care followed, and each time, the application was "in process".

Finally, on 22nd Sep, when I called and spoke to Praveen Joshi, I was told that the talk plan and ownership has indeed changed, but there is no record of my applying for the SMS promotional scheme, nor the Family & Friends scheme, on either my number or my wife's. To add to my woes, I had to travel out of town between 20th and 22nd Sep, and found to my horror that my roaming was deactivated - when I'd not asked for that to happen!

I complained to Praveen, requested immediate activation of the SMS scheme on both numbers and the F&F scheme on my wife's cell, and asked for 3 things:

1. An investigation against Hamzaa in Vodafone Powai and the entire process, to determine how such a lapse in service could occur
2. A letter of apology from Vodafone for the shoddy manner in which my entire transaction had transpired, and
3. Compensation for the harrasment I've been put through

On 23rd Sep, I received SMS confirmation on the activation of the newly-requested services on both number. But, today, when I called to find out what happened about my request for an investigation and other aspects, I was told that the SMS scheme has already been active since 20th Sep, so there is no question of a complaint! Even speaking to a supervisor - Riaz Khan - elicited the same response.

I have sent this complaint as an email to the Nodal Officer and the online customer care address, giving you an opportunity to respond before I post it in a complaint forum. In spite of several days elapsed, I have not received any response from them!

Is there any one listening?