Vodafone India Complaints & Reviews

100/SKD Date: 09 Oct 08

From : Mrs Sonali Kishor Deokar
73G/20, Khimji Vishra Bldg
TJ Road
Sewree, Mumbai – 400 015

To : The CEO
Hutchison Max Telecom Pvt. Ltd.
Peninsula Point
Peninsula Corporate Park
Ganpatrao Kadam Marg
Lower Parel
Mumbai 400013

Subject : COMPLAINT REGARDING DISCONTINUATION OF
VODAFOEN NO. [protected]

Sir,

I am a regular user of Vodafone since last two years. I was having above said number since 25 Apr 07 at the time I paid Rs. 599.00(Rupees five hundred nnety nine only) towards Security deposite of Rs. 500 and Sim charges 99.00 vide Fort Receipt No. 8FA/2007/8P01/7397 dated 25 Apr 07. I wished to discotinue the number hence I visisted Vodafone gallery at Fort in the month of Aug 08 and they adviced me don’t discontinue if reqired you can transfer this number to your relative. Hence I took a form for transfer and went to Sion gallery alongwith all necessary documents for transfer, at Sion gallery they told me that they can not give me same plan and hence they passed my time for one month for which I have to pay charges.

When I visited Dadar gallery where I have been attended by Ms Rekha and handed over her my letter for discontinuation on 20 Sep 08 at 1850 Hrs. She told me that your number will be docontinued by 22 Sep 08 and that time only you pay the balnce amount which will be deducted from you deposite. When I received bill that shows my full bill of Aug and Sep 08. Then I again visited on 09 Oct 08 at 1200 hrs at Dadar Galley and enquired when my number is actually discontinued they told me on 07 Oct 08 they have discontinued my number. I asked Ms Rekha for the same she send some other person to talk to me. Which I fill is very terrible.

I want to know why they took atleast 17 days to discontinued. Why should I pay Sep bill. What about my security deposite that is not shown in your system. A copy of receipt is enclosed herewith for ready reference. I am very sorry but the service you are offering is pathetic and such untrained staff to be punished. As I am holding two numbers I am thinking of discontinue these numbers too in near future. Waiting for an early reply.

Thanking you,

Your truely,

Sonali Kishor Deokar

I have had a vodafone postpaid number since 2002 - 03 and i have been a good customer. Suddenly i recieve a sms today (Oct 15, 2008) stating that i would be receiving an itemised bill when i had not requested for any. When i call up customer care, they state that any person, who can answer two questions on my behalf, can make changes to my account or even cancel my account. The questions are:
1) What is my billing address?
2) What is my date of birth?
These two questions can be answered by anyone who has known me for a couple of months, let alone people who i have known since birth. What i am concerned about is the right to privacy is totally negated by this process of Vodafone.
Please advise.

i m a vodafone customer frm delhi nd this is my cntact no.[protected] .i wanted to knw my puk no as my sim got blocked so plz reply me
thnking u

i have asked vodaphone to deactivate all the annoying ads and unwanted calls i receive from vodaphone i used to get calls frequently during the day and some automated advertisement is played it was like a prank being played on me. i used to spend quite a hefty amount on the calls i made using vodaphone and this is how they treat their customers [censored] vodaphone i wish it rots in hell the company. i called up customer care they told me to send a sms to a toll free number and i should type something like act* something which i dont recall now and all the ads will only be deactivated after 45 days !!! 45 [censored]ing more days of annoying ads !!! do they think im stupid .. anyways i send the sms to the specified number to activate dnd service on my mobile but i never got a response from the number they told me to send to after sending multiple sms and still not receiving any response i called up vodaphone and asked their customer official why i wasnt getting a response from the number they told me NOT TO WORRY I HAD ALREADY SEND AN SMS AND IT WAS RECEIVED ... i confirmed this from 2 or 3 more customer care officials since I NEVER TRUST THEM ..after waiting for 2 months for activation of DND on my mobile i still received ads I WAS SO ANGRY I STOPPED USING VODAPHONE THAT DAY ITSELF AND BOUGHT AN AIRTEL SIM .. but i still had validity for a few more months on vodaphone so i called the customer care official and after being tossed like a rag doll from one MOTHER [censored]ING CUSTOMER CARE OFFICIAL TO OTHER THEY TELL ME I NEVER SEND DND AND THEY IMPLIED I WAS LYING !!! WHAT THE [censored] RITE .. ANYWAYS THAT NEVER STOPPED ME FROM CALLING THIS CUSTOMER CARE OFFICIALS AND DEMANDING THEM WHY MY COMPLAINTS WAS NEVER LOOKED INTO THEY KEPT TELLIN ME I WILL TRANSFER U TO MY SENIOR EXECUTIVE AND I USED TO WAIT WELL OVER 10 MINUTES FOR THE [censored]ING OFFICIAL TO PICK UP THE PHONE AND THE LINE DROPS!!! WOW ISNT THIS SUCK A FABULOUS SERVICE AFTER ALL THE DAYS WE SEE ON TV THE DOG FOLLOWING YOU HELPING YOU !!!
ANYWAYS I WAS SOO TIRED OF THIS RUBBISH I JUST HOPE U PPL WHOEVER USE VODAPHONE STICK WITH
UR RIGHTS DONT LET ANYONE PUSH U OVER IF THEY DONT PROVIDE SERVICE DONT FILL THEIR BANK BALANCES WITH UR HARD EARNED MONEY TRY A NEW SERVICE BSNL IS GOOD ATLEAST IM HAPPY THE MONEY IS GOING TO THE INDIAN GOVERNMENT :)

I have taken a vodafone postpaid connection.

Invoice date: 18 september 2008, Invoice no: VS GT/2008-09/03791, CAF no: 00726104, Mobile no: [protected], SIM no: HLR[protected] 15451.



I have paid Rs 850, (Rs.500 for VIP no charges, Rs.100 for activation & Rs.250 for security deposit).



Next day FI took place at my residential address, but my connection didn't started. Then I visited vodafone store, gaurav towers. They told me that my connection can't be activated as the number alotted to me is alotted to other person.



As my no. [protected] could not be started till now i m in a position of mental stress and dilemna. i request u to please look into the matter and resolve the issue as soon as possibe.



Neeraj Ajmera

Contact no.: [protected], [protected]

Email: [protected]@yahoo.com

I recently got a new connection from Vodafone. Starting this month Vodafone has added Alerts service without my consent and started charging me Rs 50 per month. It is disgusting. My number is [protected]. I want Vodafone to cancel the service and stop charging me.

Respected Sir,


First of all i want to tell you that i am your 10-12 years old track coustmer now my complaint

I am not satisfied by ur services o[censored]r mini store Pooja Teleshop located at S-4/64 old mahabir nagar oop metro pillar no 553 Ph.:[protected], [protected].


On last Sunday 12/October/2008 i was gone to your mini store at the above address for b, coz my old prepaid no [protected] has been loss somewhere so i can go for a new sim along with Police Complaint & Passport Xerox as a ID proof before I can conform from ur c.care(111) that how much i can pay for new sin 7 ur executive tell me 99/- Rs. but when I go to pooja teleshop (Mr. Gaurav) ask 150/-Rs for new sim I’m tell him that ur c.care tell me 99/-rS he was say me to talk to his owner when i was talk to his owner (Mr. Subash) was tell me now the was giving us less margin so company tell us what ever charge to consumer then I am saying to him that is not the right answer i can give ur complaint to Vodafone so he was talk rudely & say you can do what you want to do i don't have any tension I am Vodafone dealer I can do what ever I wants now if you can do anything so please help me in this...

I am waiting for your reply

Thanks


Harmeet Singh
[protected]
[protected]@yahoo.com
goldy.[protected]@gmail.com

Dear Sir,

I have received a message from vodafone mentioning that standard tarriffs rates would be applicable on 27th and 28th October 2008 (diwali) and not the normal rate as per the tarriff plan i have.

I dont think this is an acceptable practice and that a company can increase tarriff for any particular day. TRAI should ensure that such companies dont cheat consumers in such manner.

Regards,
Gaurav

Pathetic customer service by vodafone. Illiterate guys are hired for the customer service position who doesnt know what the customer service is. I was shocked to know they dont have legal department for any one missusing their name.

I am being cheated by taking vodafone name and they collected money by showing vodafone id card and providing me the receipt. I have submited this receipt at vodafone gallery they have taken complaint but now they are asking me to find who has done that.

I think vodafone brand is being effected by such cause so they should take care of such situation and they should find it. I am stucked with vodafone despite of pathetic customer service from past 2 years as i have forwarded this number to too many places, so i dont want to STOP this number.

I received a call from malad office and was explained about new promo packs where in call rates will be very cheap for which i need to pay 600 per card. I paid Rs. 1800 for my 3 cards on 9th aug 2008 for getting that offer. I am continuously following up these guys they are just asking me to call pune number - visit gallery - call hotline - launch a compaint from pune police.

PLEASE LEARN WHAT THE CUSTOMER SERVICE IS ?

Hello...
I am Archana Kaithwar and i live in bangalore.so may time i had gone to vodafone shop and i have requested them to convert my vodafone number from postpaid to preapaid but they are not at all ready to do this. they are telling me that it is not possible i am ready to clear my bill amount but they are not listening me. I have visited to vodafone shop so many times but they are not ready to log my request also.I know that we can convert our number into prepaid but why they are misleading me regarding this I dont know the reason. Its my request to you please do the needful. my number is [protected].

Thanks & Regards
Archana

Hi, i am varun arora, i am using vodafone postpaid connection from last 9 - 10 months, and i cant tell how patahtic they are in customer care service, i have spoken to their managers and even top boses but nothing happend, i have shared my feedback with call centre head but no responce, want to share one main problem ... From last 6 or 7 months i am facing a problem with Vodafone 111 and 1111 service, where this IVR SERVICE tells giving me wrong information, it never tells me correct outstanding that i have to pay, and it always tells me incorrect due date. I have esclated this issue with top boses and call centre heads but nothing happend. I have asked for business head of vodafone india, they have provided me a name Mr. sanjay sahni . but they are not ready to trasffer my calls or arrange a call back for me from Mr. sahney.

Hi,

I am Anoop Nair, writing this mail from Bangalore. I have two pre paid connections with Vodafone. On August 28th I topped up one of my account (Number : [protected]) with Rs. 150. At the time of topping it up it was not told the amount will be having only one month validity. All of a sudden on 1st week of September I got a message on my phone saying that the amount will have only one month validty and whatever be the balance after that period will be cut. So I got surprised as I was unaware of this. So I contacted Vodafone care and asked about this. So the executive who attended the callwas unable to answer and he connected the call to one of your process lead.He addressed himself as Pratheesh.
I raised this concern and he told me this rule was implied on September 1st and I have to bear with it.But when I asked when it is implied on September and I topped up on August how will it affect me?

On this regard he contacted his backend.I donno whom he contacted.Later he told me he will contact me with in 24 hrs.He didnt contact within 24 hrs and i was about to call him the other day and he contacted me after 48hrs!!He told me my account will not be debited and if debited I could call him and he is taking the responsibility of re crediting my account.
After 1 month (28th of September)some 30+ rupees was debited from my account . So I contacted Mr Pratheesh and he told me he will recredit it with in 48 hrs.But nothing happend!! I again contacted him he told it will get credited with in 24 hrs.Again nothing happened. After another 24 hrs I again contacted Vodafone Care.So I got reply from customer care executive that Mr.Pratheesh is busy in some work!! and he will give me call after some time.I didnt get any call.And the next day I again contacted customer care and some one else picked up and told Pratheesh will be availabel on evening, he will call in the evening.i didnt get call .
Next day I tried to contact him but customer care executoves didnt connect me to pratheesh saying they dont have facility to connect!!!
Later next day I called him up again but the "busy man" was busy that day also...I dont know in customer care centres apart from answering customer complaints what makes them busy?!!Then he cheked with Pratheesh and told me amount will be credited and if I want to talk to Pratheesh I will have to contact him later again!!!
He would have thought I have this work only !!!I told him this will be the last call from my side to Vodafoen.if my uissue is not getting resolved I know how to get it done..Still neither the amount is credited not the "busy man" Pratheesh has contacted me in this regard.then who is giving him this authority to make such promises?If he is making promise from Vodafone end does n't it a mandatory promise to fulfill.Now it is not just the matter of 30 rupees for me.Now I feel I got cheated by Vodafone which I cannot tolerate.

Please let me know any solution/suggestion for this problem.

Thanks,
Anoop
mob: [protected]

Date l3.10.2008
Dear Sir,
Acoordng to advice given on toll free No.888(your appropriate recharge) on 7.10.2008 endavour was made by
the retailed to get recharge of Rs.111/-..It was informed that
it is not a valid recharge.Therefore, retailer preferred recharge of
Rs.110/ The recharge has been credited by Rs.97/- towards
ISD calls which is not my necessacity.The company should have
informed that this amount is ment for ISD calls.Without informing they have credited this amount against only ISD calls.
The amount after due taxes must be allowed as pre-paid.Even
here it is transparent that the co., has failed to observed
commercial discipline eg.E&OE.It is shameful to the company.
If the co., fails to give reverse credit not only me but I will by
specific campaign turn No.of future customers towards other
service providers and also firm in my intention to sue the matter
in cour of law.
With regards,

Ramesh Vyas.Mobile No.[protected]

This is regarding the Mob No. [protected] which is in the name of Mr. Nishant Tandon as cust is using this no. since 05-APR-07 had a corporate a/c. GECIS 22.



Cust was going out of station that why he had put the no. in safe custody for 1 yr. from Navyug market on the 4th Apr. by paying 600 Rs. By cash of Rs 600/- RT: 5151596. & SR#[protected].



After that someone had called on customer care & made the request for duplicate sim card by courier SR# [protected] on 26th May. & get it reactivate the sim card on 4th Jun by customer care by confirming all the details.



After that billing address got changed by the customer care to C 2 MAJDOOR JANTA CAMP near fly azad pur, New Delhi- 110033.SR# [protected].



And cust wants to know abt the user call, l details wants to know that who is using his identity & no. and is suspected that someone has internally misused the customers confidential information and is using his identity and number.

Dear Service Provider,

Please deactivate my vodafone connection [protected] with immediate effect and stop every kind of billing.

I had alreday paid a sum of 400 rs/- to your collection execitives and they said you need not to pay any amount after that but still i am receiving the bills with add on charges while i am not using the connection anymore. So please stop disturbing your customers and spoiling the name of your brand.

Hello,

I am Raju A Vagale,
My Mobile Nos are [protected], [protected], and [protected] this complain about a preson calling up every time and telling me to pay my bill the collection the agents who call up are rowdies he said "PAY THE BILL OR I'LL CUT YOUR LEGS OFF" he is not ready to tell his name if I ask him his name he is yelling and telling "why do you want my name? just pay the bill" the number from which I received the call is [protected]/34/35 also he is not calling up on my mobile, he is calling up on my residence landline and harassing my mom, sister and wife he does not have manners how to speak to cuatomers? not customers, atleast ladies for that matter? if they tell him to call up on my mobile he said he is not gonna call up next time he'll directly come to my house and cut off my legs.. and not only he spoke to me rudely he even spoke to my mother very badly.

This is not the First time this is happening before this I had the same problem and had complained about this and I was told this incident would never happen again and will take action on that person who called up but nothing has been done yet and now the same person is calling up again and acting the same way again. I had been Vodafone's customer since 2003 that is when it was Hutch there was no problem from all these years but from the time Hutch has become Vodafone the company had hired rowdies for collection of bills everytime if I miss a payment some rowdies call up and abuse me over the phone for not paying the bill but infact there is a security deposit of Rs. 3000 in my account. so I request you to find out who had called up and take action against him and he should apologise to me or if you cant do it then I dont need to do any business with rowdies so please disconnect all my connections.

hope you will do the needfull.

my number is [protected]... im using this number from past five years but now from few months im unable to connect with the customer care ie., 111. I have given a complaint about this many times by calling from my friends vodafone cell.. but til now no proper response for my request or compliant...

Sir
Me Arunes singh
Mera Smart GSM Sim Enter PUK 1 Mag raha hai mai kya karun
Kripya koi upay bataiye . Isko Kholne ke liye koi nomber mere Email me Bhej Dijie. Me Apka Abhari Rahuga .Mrea Mobail No.[protected] Hai Aur Sim No.[protected] Hai.
Arunes singh
Ajagarha Rewa {M.P.}

sir, i purchased one vodafone set from uttar pradesh during my summer vacation in which only vodafone SIM was acceptible.When i came in Guwahati i kept one vodafone SIM of my friend in my mobile then it was asking unlock code?...i dont know what should i give? sir please help me?
due to this problem i could not able to puchase vodafone SIM.please solve my problem. and give me address of customer care centre of vadafone in guwahati and contact no.

Dear sir,
For the past 1 year i kept mailing vodafone complaining about the perenial problem that i face everyday. People from different parts of tamilnadu call me and ask me why i keep giving missed calls to their number.Infact i dont know who or from where they call. I am unable to pick up my phone even for calls which comes to me fearing to attend the callers who complain about me. I am willing to place my sim card with you for observance and study. Kindly help me on this matter. Vodafone always is ignorant on these matters and once in a while they reply that my problem is resovled. Sometimes they dont accept my mail by replying that unless i make calls to others nobody dials me. They me to say that all these calls are made from my number.

Sir if calls were made from my number then it should be in the call log of the mobile.In call log we cannot adjust or edit or erase a part of the log details. My number is [protected]. I hold this post paid cug connection for a long time. Kindly be with me to solve this problem so that my fellow citizens or i are not disturbed due to the technical problem from vodafone networking.

Tomas k vergis be.,
[protected]. Alternate number [protected]
1/561, 2nd main road dr fernandez avenue,
Sabari nagar extn, mugalivakkam, porur
Chennai -116
Email: [protected]@yahoo.com