[Resolved]  Vodafone — complaint against vodafone

i got a worst experience with a vodafone representative today.I went to a vodafone store to de activate my number.i waited for nearly 1 hour.Then a represntative called me.her name is adila.i told her i want to deactivate my card.So again asked me to sit for some time.After sometime she again called me and gave me a mail ID saying that just sent a mail to this id they will deactivate ur number.i called customer care and told them that i want to cacel my number so whats the procedure.he replied me u have to deactivate in vodafone store only.i told him that that lady is asking me to send mail.He told me that you can deactivate only in store and he asked me to pass my mobile to her.When i gave my mobile to her she said we wont talk with customer care.
Then after talking to him he canceled my number.
If she never spoke to their customer care executive then to whom she will talk whether to airtel or aorcell executives.
I took leave in after noon and came to that store but she is insulting the customer like this.
She is thinking that she is having crown in her head.She is here to fullfill their customer queries.
Shame on that girl

Hello,
i got a worst experience with a vodafone representative today.I went to a vodafone store to de activate my number.i waited for nearly 1 hour.Then a represntative called me.her name is adila.i told her i want to deactivate my card.So again asked me to sit for some time.After sometime she again called me and gave me a mail ID saying that just sent a mail to this id they will deactivate ur number.i called customer care and told them that i want to cacel my number so whats the procedure.he replied me u have to deactivate in vodafone store only.i told him that that lady is asking me to send mail.He told me that you can deactivate only in store and he asked me to pass my mobile to her.When i gave my mobile to her she said we wont talk with customer care.
Then after talking to him he canceled my number.
If she never spoke to their customer care executive then to whom she will talk whether to airtel or aorcell executives.
I took leave in after noon and came to that store but she is insulting the customer like this.
She is thinking that she is having crown in her head.She is here to fullfill their customer queries.
Shame on that girl .Teach her how to be as human being.

I have been using vodafone since long (about 5 yrs) and have been getting network problems ever since I shifted to Anand nagar on Sinhagad Road, Pune. (Its been 2.5 years now)

I have been calling up to these customer service executives(CSEs) ever since and then they say they shall forward my request to technical team. Those people call me up and say they are planning to come up with a tower in Damodar nagar, which is near my house. But as of now no tower has come up yet. Infact the call drop rates have gone up, my friends, when they try to call me up, say my mobile was switched off many a times.

I am really sick and tired of these vodafone people. I want to complain against them but dont know whom to tell. Kindly guide me.

Thanking you,
Regards,
Tejas

Vodafone — wrong charges of Gprs(vmc)

Dear sir,

I m Harman deep Singh. I m using Vodafone no: [protected]. I have a problem regarding vmc. I gave the request to disconnect my internet service (vmc) on dated 5-march-2010 before my billing cycle via sms. And i received the confirmation massage that we have received ur request to de-activate the vmc service and again i sent the massage for deactivate the vmc service after two days . and get again confirmation massage that we have already received ur request. But still my service is not deactivated. And Vodafone charged me Rs.299/-. I m really fed-up from service. so u r requested to waive off my this vmc charges. And plz contact with me soon on mob: [protected]

Vodafone — COMPLAINT AGAINST VODAFONE..

Dear sir,

I m Harman deep Singh. I m using Vodafone no: [protected]. I have a problem regarding vmc. I gave the request to disconnect my internet service (vmc) on dated 5-march-2010 before my billing cycle via sms. And i received the confirmation massage that we have received ur request to de-activate the vmc service and again i sent the massage for deactivate the vmc service. and get again confirmation massage that we have already received ur request. But still my service is not deactivated. And Vodafone charged me rs.299/-. I m really fed-up from service. so u r requested to waive off my this vmc charges. And plz contact with me soon on mob: [protected]

thanks

I did prepaid my vodafone Friday the 16th of April, to day is Sunday the 18th, I came in contact with vodafone 4 times and still I have just paid but nothing has been done. What type of company is this?
How people including me trust this company?

And by the way, every time I submit the code you are giving me you don't accept it.As now you are giving me 023ef which I am going to submit, why you don't accept it?

HI,
I am a postpad user of Vodafone.My number is [protected].i have made a number of complains against DND sms.But still i am facing this kind of problems.there is no time for this sms.anytime anywhere it will appear.i have complaint many time to customer care.but the problem is at it is.i am very harrased due to this sms.kindly make some action.
Rizwan Ahmad

I am Julfiur Rahman from Noida, sector 61.I am working in software company here.I had taken a prepaid connection of vodafone last month and number is [protected] .I do not know how a caller tune is being activated.I did not want it.Now from this month I do not want any caller tune.So, I called customer care on 198.They told me to send a sms CAN CT to 144. I sent it twice or thrice, but till the caller tune is running.When I call them, they tell me it will be ok. But from last 7 days no changes.
I have not been able to recharge and talk from my cell for last 7 days.It is too much.I am not satisfied with your customer support.How can you do this to a customer.
Seriously I am going to put a complain aginst Vodafone customer care in Consumer Forum, New Delhi.

Moreover from today when I call 198, it says that this facility is not available to me..How and why???I have written this letter to you to get a good response.Please deactivate my caller tune.I dont want any and why should I pay money here if I dont want it.
--

Sir,
I am a Vodafone user. My number is [protected]. Today a massege sent by the company that a caller tune had been activated on my Phone, while i did not activate these type of service.While I ask to the company's costumer care section they told me that they had called me a five hour ago and asked me wheather i like to activate this service or not and after conformation from me they activate this service.But the fact is that no type of call i ever received from them.

This is purely cheating to a costumer.The company deduct Rs. 45/- from my balance which i like to refund from them.

Kindly take necesary action for my favour.

Thanking you,

Babashri Gumansingh

my mobile is [protected], mobile and sim is missing balance=50/-, 3month rate cutter 224 after get new vodafone sim(21.06.10)but not activeded this number please activeded immediatily.

Respected Sir/Madam

I recently took cooperate post paid connection Number ([protected]) which was activated on 27-June-2010.
My Outgoing service has been blocked without any reason, I have complained many times to customer care
but no action has been taken till now. (1-July-2010)
I am highly disappointed from Vodafone service, Should I apply for RTI against Vodafone.
Kindly do the needful.


Regards
Vikas Jain

Add-
H.No-103, Block-A
Gali No-3, Ganga Vihar,
Delhi-110094

New Activated Number- [protected]
Alternate Number- [protected]

السيد / مشرف مبيعات القناه وسيناء
السيد / مدير عام شركة فودافون .
تحية طيبه وبعد ...
نحيط سيادتكم علما بان مركز ( بيع ابو يمن ) خاض مشوار طويل من البطولات على مدار السنوات السابقه وتحقيق اعلى المبيعات على مستوى الجمهوريه ومستوى المنطقه وضعف ارقام المبيعات .
برجاء سرد تاريخ ابو يمن ونجاحاته الدائمة التى لا تتوانى لحظه فى التقدم والرقى بمنتجاتكم ، والذى بصدده لم نقصر فى مستهدف شهرى واحد اومسابقة خلال السنين السابقة .
- الشهور السابقه كانت نتيجه تقاعص جميع المشرفين بالمنطقه والمسؤلين بالشركه عن متابعه حقوق ( مركز ابو يمن ) الضائعه والمهدره بعد الالتزام اكثر من مره بالوعود من اكبر المسئولين لمتابعه حقوقنا دون جدوى .
- فقدان حصه السوق لصالح الشركات المنافسه ليســت بسبب عدم تركيز ( مركز بيع ابو يمن ) ولكن بسبب اعطاء المشرفين وعود غير حقيقيه للتجار والموزعين والضرب بمطالبهم عرض الحائط والجرى خلف تجار لم تلتفت اليهم الشركات المنافسه ؟
وبناء عليه :
نوجه عنايه سيادتكم ضروره متابعه حقوقنا المهدره وتوصيلها الى اعلى مستوى مسؤل .
وليس كسد خانه فى وظيفتكم ،
واذا تكررت مثل هذه الانذارات مره اخرى الى ( شـركه ابو يمن ) قبل استرجاع حقوقنا المهدره سوف نعتبره ما يلى .
1 . تهديد مباشر وشخصيا من مشرف المبيعات على المنطقه .
2 . من حق كيان ( شـركه ابو يمن ) بالرد باى اسلوب كان, وباى رد فعل يحفظ له كرامته واسمه مهما كانت النتائج ؟
نحب ان نوجه عنايه سيادتكم بان كيان شـركه ابو يمن لايخضع ولا يعمل تحت اى تهديد اى كان, وله الحق الوحيد فى تقرير مصيره
وان لم تهتم الشركه بصرف جميع حقوقنا الضائعه والمهدره سوف يكون له الحق الوكيل فى تقرير مصيره واتخاذ الاجراءات اللازمه لحفظ كيانه واسمه بالسوق وسوف تكون هذه القرارات نهائيا ولا رجعه فيها مهما كانت التضحيات ومهما كانت الخسائر
السؤال العجيب لمصلحه من ؟ طمث حقوقنا والى مصلحه من ؟
برجاء عدم الكيل بمكيالين ، تعويض على الاقل ، ومنع التعويض على الاكثر ؟؟؟
برجاء لعدم ابهام حقوقنا وجعلها فى يد موظف يتحكم فى صرفها او لا, انشاء لينك خاص من خلال موقعكم على الانترنت ( شركاء فودافون ) اذا كنتم تعتبروننا فعلا من شركائكم فى النجاح, لتوضيح – التعويضات – الحوافز عدد الخطوط المقبوله عدد الخطوط المرفوضه – نوعيه الخطوط التى تم تشغيلها على الشبكه –ما يجب صرفه وما منع منا ؟؟؟؟

وهذا للصالح العام ومصلحه العمل المستمر فى النجاح ان امكن ذلك ...

وتفضلوا بقبول فائق الاحترام والتحيه

Vodafone — Submitted Documents however the numbers are not being displayed in my cell, it shows as unknown

Hi,

It has been multiple times that I have called to check why no numbers are displayed on my cell, any incoming calls are displayed as "Unknown". I found that the documents are not being submitted.

I spoke to my vodafone dealer also and he did submit the documents to his vodafone agent. I called the customer service team, however I found that their is a "BIG COMMUNICATION" gap.

They repeated themselves numerous times without even bothering to what am I saying on the other end. When asked for a supervisor, gave a lame excuse that they were not around, which I figured out that it was a lie.

Please address the customer's concern effectively as even I deal with customers..and the way they behaved was rude and unsatisfactory.Please increase the number of good associates and please solve my query fast.

Regards
Priyanka
[protected]@yahoo.com
[protected]

Dear Sir,
i alredy given the complaint regarding balance deduction related last 1 months any time any service activated on my number +91 [protected] without my permission So i request u2 pleae stop this & refund my balance RS 40...waiting for ur quick reply...
thanx& regards,
Sunny

My vodafone number is [protected]. This company is simply deducting money from my account
by giving some services which I have not asked. I called the nodal officer on 12 Aug and she told she will revert the uncalledfor deduction. So far they have not. I donot want any facility except voice call. Please do
the needful. I cannot understand the recorded messages.
P.J.Joseph

i m Sachin Sharma I have purchase a New Number:- [protected], Vodafone Executive Provide SIM . & i have paid Paid Amount Rs.750.00 SIM is Not working. But Your Collection Department is calling to me about my Outstanding payment . which outstanding payment. That number INVALID SIM. when sin enter in phone shown Msg. registration Faild. (This number is not working). How can pay without using Number. vodafone collection executive saying to me u will may otherwise...etc...(talking to me very roudly) every day calling to me 5 to 10 time in a days.
can u please help me about this problem.
thanks
sachin sharma
[protected]

i am not able to visit your site and am really disappointed from this
i have got a MMS from Vodafone on my reliance my number but i am not able to get that on your site

Dear all

my name is Bhuwan sharma and my number is [protected].

Incomimg and outgoing services has been closed.

Very very rough services are of you

SIR
I HAVE VODAFONE MOBILE CONNECTION AND MY NO IS [protected].ON 29 TH OCTOBER 2010 SUDDENLY VODAFONE SEND ME A MESSAGE RELATING TO CALLER TUNE AND THEY DEDUCTED RS 30 FROM MY BALANCE .HOWEVER I DID SENT ANY MESSAGE RELATING TO CALLER TUNE, MOREOVER I CANNOT BE ABLE TO COMMUNICATE TO THE VODAFONE CARE EXECUTIVE WHICH CLEARLY SHOWS THEIR INTENTIONS.I REQUEST YOU TO QUICKLY LOOK INTO THE MATTER .IT IS NOT THE QUESTION OF MONEY BUT THE RELATIONSHIP WITH THE CUSTOMER IS BEING PUT TO TEST.
AN EARLY REPLY WILL BE SOLICITED .

I, S. Negi, a prepaid customer of Vodafone ([protected]).They deducted Rs. 102 from my account on basis of activation of any service which I never opted for. On Friday & Sat. two time I got the msg from Vodafone side that I am the lucky customer & hv got 1 MB free Vodafone live trial pack which is valid up to 24th Nov. 2010 and next day I got some service msg from their side and when I tried to open it then Baba Ramdev pictures was there and within few seconds it’s automatically closed but my balance was in minus.

After that in spite of repeated calls to their Mohali customer care I dint get good response.wen I wanted to talk to supervisor then some Mr. Gagan(CCE) said that he is transferring the call to senior but no one attended my call n my call was put on hold for more than 45 mnts n finally I myself disconnected it. It’s very harassing being customer of such a big telecom company.

After few times, again I called to Vodafone customer care and some Rajinder picked the call and transferred it to senior and she said that some Rs. 99 pack has been activated by my side but if the customer don’t have any need of that pack then why they will activate it. After telling to her that I open it not downloaded anything then she said ok within 24 hours I’ll get a call from their side and will give any resolution.

But I was not satisfied with this answer because she didn’t given me any complaint no. and again when I called them again then one boy (CCE) said that there is only one solution that you recharge your phone and activate DND service. Great first they’ll deduct the customer balance after that they’ll put the all blame on customer and will take the money from the customer.

I think its Vodafone new plan, they’ll activate the pack whenever they want and after that again they’ll activate any other pack and the same thing will be repeated. Good Vodafone no need to ask from customer or users because it’s their own phone.

Now I think it’s better I should go in consumer court because this is the 3 rd time when Vodafone repeat the same thing and I request to all user kindly not use the Vodafone service it’s better to go for some other telecom company.

Thanx