Vodafone India Complaints & Reviews

I have purchased a Vodafone 3G data card with 599 unlimited plan on 15th April 2011 from sales call by Vodafone executive. The number for the same is [protected]. Call Center executive sold me 2G Plan, though offered me 3G initially. The service was activated on 18th April 2011. But i realized that the there was no network for 3G and the internet speed was terribly low. So i called the customer care at 111 and i was shocked when executive informed me that i have to buy a new 3G plan as i got 2G unlimited 599 plan. When I purchased the data card I was very specific in saying that I want a 3G data card with 3G plan and the executive told me that we have a 599 unlimited plan for 3G and i will get the same for the life time. The executive convinced me that i will get 3G unlimited for 599. If I would have known that this is not a 3G plan I would have never bought this. I told them I don’t want this data card and i want my Rs. 1600/- back which they charged me for the same
After i mailed this to complaint department of Vodafone and they replied that i have to buy new 3G plan and no refund will be made.

I want to spread awareness to every consumer so that they do not suffer the same fate which i'm going through.

I will not pay the bill as i'm not using the data card for any purpose. Please help me find justice.

I am a Vodafone Corporate postpaid customer ([protected]). I opted for Blackberry

unlimited plan on 21st May 2011. Within 4 days, my unbilled amount shot upto Rs

1200/- from just Rs 28/-. On calling Vodafone customer care, I was told that I was

being charged for data mistakenly (which is otherwise included in my unlimited

plan) and they would activate something called "IMC" so that data charges are not

inlcuded in my unbilled amount.

I dared to switch back the data services on my phone and the next day the unbilled

amount reached to Rs 1328/- and Vodafone was not accepting calls from my mobile to

198.

This is cheating the customer at its worst and I was told that I should wait for

my next bill and then they could sort out any issues. This is pathetic customer

services and the Tagline "happy to Help" is just a misnomer.

Can't wait to port my number to other service provider.

Big warning - Do not opt for Vodafone services at any cost

I have no idea how many of you faced the same problem.
Whenever i make outgoing from my mobile(Vodafone) ,after every 30minutes the call will disconnect automatically.I asked about this with vodafone customer care,they replied calmly ,we never heard any such problems.I had a doubt that my mobile has some problem so i changed & checked it,but no use i was facing the same.

I don't know whether the mobile operator has the rights to disconnect the call automatically after 30 mins.Is that legal?.

If any one facing the same,please reply.

i want the vodafone mobile no details [protected],irritate me giving by mis calls,plz i want to know who is that person

I lost my mob. phone yesterday so i want to block my sim card or mob. no. i.e. [protected]. Kindly please block my mob. no. and inform me about that because i want same number by lodging a FIR. My Email id is [protected]@yahoo.com.

Deduction of balance.
Sir,

My Mobile number :[protected]
Vodafone mobile service provider activated unwanted VF26 and SPL30 services without my request and without prior intimation on may 23 2011 deducting account balance and charging Rs.1 per minute where I had activated 1 Paisa/sec. I called the customer care people on 23 & 24 may 2011. They are not responding me properly. This is really ridiculous. I am not interested in any service and still provider enforcing the services.
Vodafone should credit the deducted amount to my balance amount since it is their fault.

i would like to complaint the above matter .

Pragati
[protected]
Pune

I have been trying to get converted to Prepaid or Port my number , but Vodafone is saying they require 1000 Rs for Fancy number charge , which this come from . They are always giving me unnecessary reason , charging high amount in postpaid connection.

I would like to complaint this to try can anyone point me in right direction.

Hemant Verma
+91 - [protected]

Dear Sir/Madam,

My Vodafone no. [protected]

Vodafone has Charged an amount of Rs. 903.40 for the vodafone mobile connect charges in my monthly bill without myself actually using the facility its an absurd amount added to my bill,
I have never ever given any request for the activation or deactivation of such service on my mobile nor used the service at any point of time.
suddenly i got a bill with the charges , vodafone is trying to fool its customers with fake charges without and is adding unauthorised amounts to the bill.

It is an serious issue and has hurt my faith and trust i had earlier towards vodafone

request for the correction in the bill and adjust the amount to correct bill amount

regards
jawahar lal

I did the online recharge on 10th March 2011 of 250 Ruppes, which was unsuccessful. Vodafone also says it was unsuccessful , still it doesn't revert the amount. I have mailed vodafone about the issue many times still issue was not sorted out. They didnt register my complaint untill i had to go to Vodafone store to register it. Complaint Number is : [protected]. They asked me to provide my bank statement for verification, which provided them twice, as they lost the first one.
It has been almost 2 months when i approched Vodafone with the isuue.
No one listening at Vodafone store, they just say issue is not being resloved by the back office. I dont know whom to approch now.

Dear all,



I have connection of vodafone since last 3 years. my number is [protected], i want to leave your service due to poor network service in drive inn area of ahmedabad,due to that i had put portout request on 19/05/2011 and i receive upc code immediately, i submit that code with my new serivce provider airtel on 21/05/2011 and purchase a new sim card.



Now on 24/05/2011 i receive an sms saying that i can't port out due to some reasons.. when i contact your customer care they told me that i can't portout due to any v2v 40paisa scheme which your company provide me COMPULSARY as i want to portout....



and your executive told me that if still i want to portout i need to follow portout procedure once again.



My question is that How can you complulsary provide me any scheme without my permission???

and due to that why i waste my time and money for portout procedure once again??????

Your company will pay me money for that time which i will pay for second time portout procedure??



Morever during my talk on 24/05/2011 at 8.30pm from my [protected] number to your customer executive ..Mr.trivedi has no idea how to talk with customers.. when i second time called your customer service to complain about his behaviour with me your executive try to make me fool by saying me that we cant write complain about staff's behaviour.. as i know the rules, i ask him to transfer a call to his seniour he immediately log my compalin..



STOP TO MAKE FOOL CUSTOMERS AND HARASS. WE KNOW WE CANT DO ANY THING OF YOU BUT THIS NEGATIVE FELLING WILL BE WITH ME FOREVER and WILL NEVER USE YOUR SERIVCE AND WILL NEVER SUGGEST ANY ONE TO USE YOUR SERVICE.





pls. look into the matter seriously,i have log complain FOR 2 reasons

1). How you can Active any service without my permission?? due to that why i can't portout??



2). Wrost Behaviour of your staff during talk with me.



Regards,
Anish raval

my complain against vodafone USB for internet , very poor speed .
i already book my complaint one month ago but yet not solve.
my contact no.-[protected]
[protected]@yahoo.com

i have mail to vodafone is given below and my complain also in this following.


Sun, May 22, 2011 11:43:49 PMFw: vodafone' poor service complain
From: makvana manish <[protected]@yahoo.com>View Contact
To: manish.[protected]@ugvclmail.com


[protected][protected][protected][protected]





----- Forwarded Message ----
From: makvana manish <[protected]@yahoo.com>
To: vivekg.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com; sushma.[protected]@vodafone.com
Cc: manish.[protected]@ugvclmail.com
Sent: Sun, May 22, 2011 11:28:24 PM
Subject: vodafone' poor service complain


Dear Sir/Madam,
I manish makwana customer of vodafone , i have your company's post paid mobile.
I bought your USB on dec'2010 for 3-G services of Rs.1999/-from Sheetal Communication,Mahurdas Market,Nr.Krushna Cinema,City-Visnagar,Ta-Visnagar,Dist-Mehsana.,state-Gujarat.At time my purchase the dealer tell me 3-G services started within two month,but yet not start o.k., but my compalin against vodafone is your company is very bad service provider, before purchase USB i think vodafone is vey good service provider.
When i statrted the USB there are very slow speed 0 bps to 23 kbps ,some time goes to 50 kbps ,this is very slow speed.So,Last week of Apr'2011 i go to the sheetal communicaion for the same complain booking.Main person of sheetal comm. Mr.Pradipbhai & Mr.Kantibhai say USB gives 220 kbps speed some problem in your USB or other technical problem there and then he tell me our company employee came to your home check & solve your problem .
But no one came to my home, after two to three one person call me for complain and tell me i came for solution, but he will not come.so,i go every day to sheetal comm. for the same complain, sheetal comm owner's call to your compny employee, and tell me tommorow 100% solve your problem.But no body came & solve . long time to go atleast 20 days i soughtted on sheetal communiation owner for solution of my complain then one person of your company call from mob.no-[protected] on 19th May & i give him USB IEMEI NO. & MOBILE NO. then he tell me today after 19:00 our company employee call you & solve your problem. but no one call me after 19:00 ,so i call on no-[protected] five to six time but he not recieve my call & yet to.
then after i register this complain to 111 (customer care) complaine no is-[protected].
so,this type mentaly and physically torcharing from your company i take legal action against your vodafone ,give me compensation for the same.
I hope my complain solve urgent.
your company is worst service provider and i also goes to media for this type of problem.

other cpmplain is i also mail two three time to vodafone guj. for the same but no one can reply of my mail, i my not customer?
Take action against defaulter, i will also legally goes for the defaulter.
MY USB DETAIL: IEMEI NO-[protected]
MOBILE NO:[protected]
SIM:[protected]
copy of mail is below




Sat, April 9, 2011 11:34:31 PM Fw: 3G COMPLAIN REMINDER
From: makvana manish <[protected]@yahoo.com>View Contact
To: vodafonecare.[protected]@vodafone.com
Cc: manish <manish.[protected]@ugvclmail.com>


[protected][protected][protected][protected]

THIS IS FOR YOUR REMIND.
I THINK YOUR COMPANY GIVE VERY WORST SERVICES TO CUSTOMER.
THIS IS FOURTH MAIL TO YOU NO REPLY FRIM YOU.
NOW I COMPLAIN TO CONSUMER FORUM FOR THE SAME.



----- Forwarded Message ----
From: makvana manish <[protected]@yahoo.com>
To: vodafonecare.[protected]@vodafone.com
Sent: Sun, April 3, 2011 10:47:29 PM
Subject: Fw: 3G COMPLAIN


THIS IS FOR REMINDER
YOUR SERVICES ARE VERY VERY POOR.
IF NOT REPLY.



----- Forwarded Message ----
From: makvana manish <[protected]@yahoo.com>
To: vodafonecare.[protected]@vodafone.com
Sent: Fri, March 25, 2011 11:48:59 PM
Subject: 3G COMPLAIN


DEAR SIR,
I ALREADY MAIL TO YOU ABOUT 3G NETWORK PROBLEM,BUT YET NOT ANY REPLY FROM YOU.YOUR CUSTOMER SERVICES ARE VERY BAD,
WHY I CONTINUIE VODFONE USB STICK FOR INTERNATE.
PROBLEM IS I BOUGHT USB STICK FFROM LOCAL DEALER FOR INTERNATE SURFING HE TELL ME THIS USB USED FOR 3G NETWORK,BUT THERE ARE SHOWN EDGE NETWORK,I THINK YOUR DEALER CHEAT ME.IT'S RIGHT?
THEN I TELL HIM ABOUT SAME,HE TELL ME WHEN 3G STARTED YOU GET 3G NETWORK,HE IS RIGHT?
WHEN STARTED 3G NETWORK AT VISNAGAR,DIST-MEHSANA, STATE-GUJARAT.
PLS REPLY EARLIEST.

Dear Mam,
This is to bring your notice that we face problems and not to continue with you and already requested for MNP for following nos. [protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄
The reason for the discontinuation due to we have been facing networking problem for 4 to 5 months and have been requestin over phone on customer care as well as to the south ext.-1 office but there is no solution from your side as we had to request for the MNP.
The code has been allotted but after that there has been some other story not related to our terms as there is no such agreement made by us on issuance.
We have been paying regularly to you and again requesting to help for MNP
rather than creating problems .
we have no option left except to close all the nos.and forward to the right
department for proper action.

Looking forward for an healthy business relations.
Request you to kindly expedite the matter as it is very urgent.

Thanks & Regards
For Surya Airconditioning and Ref. Pvt. Ltd.

Sanjeev Kochhar
Director

Hi,

This is Prasad Ponuganti. Dec.2010 i have applied for the vodafone postpaid connection in Chandivali vodafone store for that they charged 299/-. But still i have not get the connection.I didn't get any calls form customer care people. Recently i have applied for again with the same number. But those people said remove your details from the system where you applied? so i have visited again the Chandivali vodafone store and spoke to Yogesh Dharampal Yadav. He don't no any thing and he said i'll call you at evening. Its almost more than 15 days but still no call form them.My mobile number is [protected].i don't no why they are maintaining stores and customer care people.I would request VODAFONE service first you people can train then appoint in stores.

Dear Sir/ madam

I have submited complaint for stop for unwanted SMS & call on dt. 10.05.11 but till date not activated the DND services.

therefore i requested to you please take the neccesory action agst him.

Our Mobile no. [protected]
Nitaynand

My Name Is Nicholas D'souza resideing at 75 A Ranwar Warod Road Bandra WesT Mumbai 400050 having vodafone mobiloe no [protected] since 2005.
Have Complained about no network on Vodafone at the above mentioned address on 14th Dec 2010 and till date twice their netowrk team has come and surveyed but hasnt come back with a solution. After many repeated complaints ( Complain No :[protected] in March 2011) Vodafone employees sent me an antenna which is suppose to boost the signal. However the antenna doesnt work and I need to connect a wire to the phone and the antenna which makes it a landline. Inspite of visiting Vodafone stores and calling their complaint number there has been no action on the same. Today after more than 6 months I am still suffering with this problem.

Request you to please help me with the same.

my name Anuj Verma 17 may I pay 2 times recharge amt but now a day i have no received any amt balance i try to customer care but they can't help me and i was go to vodafone mini store hari nagar jail road mr.nirmal said me your problem is solve between 2 hours he take me my bank statement. but now a day i have no recieved any amt. my number is [protected]

I ported from IDEA to VODOFONE MOBILE service on 28.4.2011.The VODOFONE staff told me that the roaming facility is on in my case on my mobile no.[protected].After that I went to Kerala and Rajasthan and in both states the roaming facility was not available on my mobile.As soon as I crossed the Gujarat border the mobile went dead annd the message EMERGENCY CALLS ONLY CAME ON.I was put to a lot incovenience and loss.I tried my best to contact the local office of VODOFONE but they are not helpful at all.With IDEA I had no such problem.Now the only way out is to go back to IDEA.I do not know what to do.No one in VODOFONE is giving proper advice or help.This is so bad as I had great hopes with VODOFONE and it is all dashed to the ground.Please take some action on my complaint.Thanks.A.Prasad.IAS (Retd.)Ahmedabad.My email ID is [protected]@yahoo.com.

hi,
my no. [protected]
i am a vodafone user
yesterday (22/05/2011) my 10rs deducted from my account and my balance became 0.55p after a while when i checked my balance agian i found that my balance became -3.56rs after that i recharged my no. with rs10 and my balance was 2rs..after sometimes my balance became -2rs
i called customer care 2 times got same response from both of them that you had used gprs but i didn't.
Today(23/05/2011) i called customer care again and i told my problem and he directly saying that you are lieing
i can show my whole 22/05/2011 log from my mobile as my nokia N72 has log Feature
but i want to show vodafones's cheapness by their policy only

1.Vodafone net doesn't gets connected when balance is below 1rs
but my balance goes in negative when i was having balance 0.55p
how??
how can i use net when it doesn't gets connected??

2. How balance can gets deducted when i am talking to customer care...is in 2G network also we can do call and data transfer simultaneously???

i had ported my no. to vodafone because of good network but i was unaware of their cheapness

HELLO,

I AM RAHUL SHAH, AM HAVINF 9 CONNECTIONS FROM VODAFONE AND I WISH TO PORT IT OUT. I HAV GIVEN REQUEST TO CANCEL ALL MY VALUE ADD SERVICES ON MY PHONE BUT THEY ARE NOT DISCONNECTING IT AND WEN THE OTHER SERVICE PROVIDER PUTS THE REQUEST OF PORT OUT THE SAY THAT WE ARE IN CONTRACTUAL OBLIGATION.

I HAVE BEEN CALLING VODAFONE MANY TIMES AND I HAV ALSO PAID SOME ADVANCE MONEY TO SO THAT THEY DONT HAVE ANY PROBLEM TO LETS US PORT.

BUT THEY ARE PLAYING TRICKS AND NOT LETTING US PORT OUT. I FEELING HELPLESS AND WISH TO LODGE A COMPLAINT AGAINTS VODAFONE FOR SAME.

REGARDS

RAHUL SHAH

+91 [protected]

EMAIL : [protected]@gmail.com

Dear Sir/Ma'am,
I subscribed for BIS100 today when my last activation was finished and since then the Push Mail service is not working and many sites are also not loading in like gmail.com, 160by2.com etc. The download speed that I am getting is also in the range of 1.5-2 kbps.
I would like you to look in to the cause and rectify it as soon as you can because my plan is going useless this way.

Regards,
Rachit Singhal
+91-[protected]