[Resolved] Vodafone — Unnecessary Amount of the Internet Connection Charges VF Mobile connect Charges added to BILL | |||
Dear Sir/Madam, My Vodafone no. [protected] Vodafone has Charged an amount of Rs. 903.40 for the vodafone mobile connect charges in my monthly bill without myself actually using the facility its an absurd amount added to my bill, I have never ever given any request for the activation or deactivation of such service on my mobile nor used the service at any point of time. suddenly i got a bill with the charges , vodafone is trying to fool its customers with fake charges without and is adding unauthorised amounts to the bill. It is an serious issue and has hurt my faith and trust i had earlier towards vodafone request for the correction in the bill and adjust the amount to correct bill amount regards jawahar lal Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Vodafone Customer Care Team,
I really dont know whether you really try your customers numbers or not. I have seen when there is a delay in payment of the bills, you customer care people are always able torech out to customers, however when there are complaints from related to dispute in billing your people are not at all able to reach out to customers.
Please have them genuinely call the customers. Because this is not the first time I have registered a complaint with VCC, they have always comes with this same canned note.
I am always available on [protected]. Please feel free to call me any time between 10:30AM to 6:00PM.
My alternate number is [protected]
Please genuilny call and have my issue resolved.
Regards,
Sanjeev Chauhan
[protected]
[protected]
I really dont know whether you really try your customers numbers or not. I have seen when there is a delay in payment of the bills, you customer care people are always able torech out to customers, however when there are complaints from related to dispute in billing your people are not at all able to reach out to customers.
Please have them genuinely call the customers. Because this is not the first time I have registered a complaint with VCC, they have always comes with this same canned note.
I am always available on [protected]. Please feel free to call me any time between 10:30AM to 6:00PM.
My alternate number is [protected]
Please genuilny call and have my issue resolved.
Regards,
Sanjeev Chauhan
[protected]
[protected]
Totally agree with you jawahar. This is a clever scam initiated by Vodafone India. I have to pay about 1000 rupees for mobile connect charges. I suddenly noticed a surge in my bill to discover that these charges were levied. I did not activate mobile Connect. Customer service tells me its a free service. A free service for which I now have to pay about 1000 rupees. And the Vodafone team tells me the charges are correct.
Who authorized a service to be activated by Vodafone and then levy charges for its usage. In my case it wasn't even usage as I did not even know of the service until I got billed. I use Wi-fi as I am working from home and have ABSOLUTELY no need to a separate internet facility. The service has been running in the background without my knowledge and now I have to pay the price for this.
I have currently deactivated the service, but who knows when it will get reactivated again. It did the first time, so I'm sure it will happen again too.
Almost a 1000 from you and from me and God knows how many other unsuspecting customers.
Who authorized a service to be activated by Vodafone and then levy charges for its usage. In my case it wasn't even usage as I did not even know of the service until I got billed. I use Wi-fi as I am working from home and have ABSOLUTELY no need to a separate internet facility. The service has been running in the background without my knowledge and now I have to pay the price for this.
I have currently deactivated the service, but who knows when it will get reactivated again. It did the first time, so I'm sure it will happen again too.
Almost a 1000 from you and from me and God knows how many other unsuspecting customers.
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Vodafone mobile — Unnecessary Charges in the bill for VMC
Dear Sir/MamThis is with reference to my mobile bill from Vodafone for charging me unnecessary charges for using Internet in my mobile. I have been charges rs. 1580/- for using this service, where I have not used this service. Firstly this service was activated without my knowledge on 20 march 2011, when I had called to disconnect his service I was given wrong code and 2nd time I was kept on hold for more than half an hour. At the extent I was charged in the billfor 9march and after 23 march where in I have a message from Vodafone dated 23 march that my service has been deactivated. However I still see charges in the bill for 28thmarch. Moreover the customer care sent an email that these charges will not be refunded. Please help.
Regards
Sanjeev Chauhan
[protected]