Vodafone India Complaints & Reviews

This is another Harassment - a real story of Vodafone, Kolkata on whom millions of innocent customer relies:
The story begins on 6th June'2011 when my staff (representative) Mr. Ayan Banerjee meet Mr. Jayjit at Park Street Voda Store
Mr. Banerjee submitted one letter wrote by me on company letter head requesting to stop CUG and change the each No. in Pre-paid connection, Mr. Joyjit suggested him not to submit hard copy better make an email to customer care and get sanctioned - it is not only easier but faster too. According to his suggestion one e-mail application sent through to <vodafonecare.[protected]@vodafone.com> Cc: corporatecare.[protected]@vodafone.com on 7 June, 2011 at 2:37 PM.

On 13 June, 2011 at 3:31 PM got an reply from Sejuti Mazumdar through <Vodafonecare.[protected]@vodafone.com> the received email are as follows :
Dear Mr. Bhattacharya, Greetings from Vodafone!
Thank you for your email dated 07 June 2011 with regard to the Vodafone mobile number. We would request you to kindly visit the nearest Vodafone Store for the process of migration of your post-paid account into a prepaid one. In this regard you are requested to submit the following documents:
A Proof of Identity (POI) and a Proof of Address (POA) and one passport size self attested photograph.
Prepaid Application Form to be filed up.
Please carry the original copy of both Proof of Identity (POI) and a Proof of Address (POA).
Kindly also be informed that in order to process the aforementioned migration, complete clearance of the billed and unbilled usage in the account is required.

On 15 June, 2011 (Wednesday)
My representative went with all above mentioned documents with photo and meet Mr. Suman Rudra customer care executive - Girish Park Vodafone Store. He refuses to accept the applications due to non availability of email copy of Vodafone and our applied mail copy.

On 16 June, 2011 ( Thursday)
Meet Mr. Joyjit / Samomoy- customer care executive - Park Street Vodafone Store. Again refused to accept the applications - the reasons was : No original hard copy of application on company letter head - stamped and signed, but agrees to accept the mail copy of vodafone.

Now being and decade old faithful customer of " VODAFONE" let me know why the style of harassment towards the customer changing each days:
Example : Mr. Joyjit - customer care executive - Park Street Vodafone Store on 7th suggested not to apply thro. hard copy and finally the same persons on 16 June, not accepting our corresponding letter and your acceptance email copy as valid documents of migration?
Finally I would also like to request you to stop advertise SAVE PAPER - SAVE TREES ………………. since your company does not believe it with hart - it is a mere ornamental jokes.
Shyamal Bhattacharya - [protected]

Dear guys,

I am purchase for one Vodafone data card Rs.1500 and unlimited plan recharge Rs.500/-,purchase date 02nd April 2011 but till now not connected the devise ...so many time I am contact Vodafone customer care, they Services is very worst for the customer complaints. I am contact Chennai Vodafone stores and Tiruchengode & Salem Vodafone stores but no response .What can I do?

Please don’t purchase for Vodafone data card ........

Dear Sir/Madam,
I have a number (+91 [protected]) in vodafone Haryana from last four months. Due to the poorest of network I want to port out from Vodafone. And submit my document and request with port number(VH542194) in Airtel Haryana . but my porting request has been denied with no proper reason (active order exists).
Kindly provide the solution or Help . so that I can port out from Vodafone.
Regards,
Sunil Chhokar
[protected]

Dear Sir,

This is to inform that I had been using Vodafone number [protected] for past 8 years in Mumbai. Since I had been transfered to Delhi I wanted to deactivate my number so proceeded to Vodafone outlet. I visited the outlet on 23rd Oct 2010 for converting my number to prepaid since I did not want to use it. I was advised by one Rupesh that I could retain this number with no extra cost for one year and that I can retain the same number by paying an additional amount of Rs.500/-. I agreed to it and he said hence forth no bill will be generated provided I dont make any calls for which they would charge. Since then I stopped using my number. The confirmation number was given to me as[protected] &[protected] dtd.03.11.10. This request was not recorded into their system and they kept generating bill till date. I visited 6 times to the outlet everytime I received the bill towards plan charges which they are not supposed to do it. Every time I vivited the outlet I used to collect the reference number and all the time they landed up saying I am issue will be resolved in 48 hrs. Today 7 months have passed and still I receive the bills. Now they have started harrasing my family over phone by giving bad words. This is not expected by a multinational company like vodafone. The following are the request numbers given to me each and every time I visited the Outlet.

[protected] dtd.14.03.11 Representative Ms.Laxmi.
[protected]
[protected] dtd.04.04.11 Sneha
[protected].06.11 sneha

I need your help in resolving this issue and sue them under the INdian penal court act for harrasing a female over phone.

My email id : [protected]@gmail.com

i am getting unnecessary flash messages very oftentimes, it's entirely spoiling my mobile battery backup.

Dear sir/madam
Myis siddhi sachdeva & father name is mr sunil sachdeva & billing add:- 23/761 joshi road karol bagh new delhi 110005 and vodafone no. [protected] nd [protected]. i have already churn request rise to the no due bill dispute bcz nobady helped me that's way i din't pay the due..........

I am Vodafone user (Mobile number - [protected]) for more then a decade. For last 1-1.5 year, it is really frustrating for me as these people activates other services without consulting me and add the activation (and uses) charges in my bill. I keep on calling customer support and also visit their store but its really funny that no one has right to deactivate these services or may be they dont want to deactivate it. And they expect me to pay the entire amount as mentioned in the bill...not once but every month. I have struggle a lot to deactivate services such as DOWNLOAD, VODAFONE LIVE and now they have come up with new service activation - VFMobileConnect...I think it is something related to GPRS. In my current bill they have added additional Rs.2000/- and according to their customer service people, they have activated it for all users. I said, how can you expect me to pay for service which I dont need.

Its really a big struggle to co-ordinate with Vodafone team and deactivate any services. There is no use of visiting their store, it takes 2 hours waiting time before you are in front of their representative's desk for your problem and finally they answer is WE HAVE TAKEN YOUR REQUEST and GET BACK TO YOU ABOUT IT AND THIS IS YOUR REF. NO. BUT WE EXPECT YOU TO PAY YOUR BILL.

Please advise, what should I do in this situation.....whom to approach......where to approach?

Regards

Manav Sain
Mumbai
[protected]

dear sir
i am having a vodafone number - [protected] , i opted for blackberry services yearly plan and plan was activated in June 2010, at the time of activation it was informed that once the yearly plan ends , i will need to activate my blackberry services again, but when the services expired in may 2011, they were activated on 1'st june 2011, without my knowledge and approval.
i received a call from vodafone that if i want to renew the blackberry yearly plan and i refused to the same as i was not at all satisfied with their services.
they also informed me that now the blackberry 1099 plan has been activated on my phone as the yearly plan expired in may 2011, upon contacting vodafone regarding unnecessary activation of this services, they are replying to me that i have given a request for activation of blackberry 1099 service.
first they dont activate blackberry services over the phone or internet , one has to personally visit the vodafone store , give an identity proof and then they activate the services.
upon requesting a copy of request , i have not got any answer from them, they are just bullying this service on me.
I would request you to please take some strict actions against them , as this may be the case with many of the customers, that without notifying they are activating the services.
Regards
Ranvir Singh
[protected]

sir i am raja, our mob number is [protected] and i missed our sim, i h'v blocked number in vodafone care chennai(annanagar, opp hot chips), after that ih'v been asking last one month to get a same number they just said sim is not available otherwise tool is not working, please give me same number sim, the workers(Mr.annes&ganapathy) didn't give responsible answer, still i can't get my number, i cant to go another vodafonecare because my number is not chennai city number, now iam in chennai please take action, i am waiting

I have been a prepaid Vodafone customer since 2005. On 2nd May 2011, Vodafone disconnected my services mdn #[protected] without any intimation. The customer service says this mobile number never existed. The Vodafone centres are unable to help due to no information. Emails being sent since 6th May 2011 to vodafonecare.[protected]@vodafone.com. Not a single reply.

Is vodafone serious about their business with so many better players in the market ?

I would like to bring to your kind notice that I’m a Vodafone customer with mobile number [protected]. I’m really satisfied with the service of Vodafone. Unfortunately on 10th of March, 2011 my service was withdrawn without my consent. When I went to the nearest Vodafone Store on 11th of March, 2011 I discovered that someone called from a number 9432****** and barred my services due to misplace of my phone. But I have not lodged any of such complain in the customer care. To be mentioned here, after investigating personally, the above mentioned BSNL number was already misplaced on 5th of March, 2011 and a FIR was already allotted against this number on 6th March, 2011 under the police station of Nimta, Belghoria. The FIR case number is GDE 323. The said BSNL line was blocked on 6th of March and the new SIM card was activated on 12th of March. I have the full proof document with me.

You all will surprised to know that the same person along with the same customer care executive of Vodafone barred another two of my Vodafone numbers which was used by my wife. The numbers are 983******* / 9874******. After I investigate personally in this matter I came to know that all these three numbers are barred by a single customer care executive and his name is Mr. Chandan Ghosh. To be mentioned here that it is impossible for a person to know the personal details of all those three numbers.

I lodged a complaint against Vodafone and as well as Chandan Ghosh under the higher authority of the police. I also lodge a complaint to Mr. Sridhar Rao, Vodafone CEO India, Mr. Guy Lawrence, Vodafone England and Vittorio Colao, Vodafone Worldwide director. They respond to my complaint and verbally told me that the accused person Mr. Chandan Ghosh left Vodafone after the first investigation was done by Vodafone officials. But they refuse to give me any official letter but they told that they will handover everything to the police regarding Mr. Chandan Ghosh.

I investigate personally and found out that Mr. Chandan Ghosh of 50, Panchanantala Road, PO: Sukchar, Kolkata : 700115 and called him to ask the reason why he did this with me but he can't provide me any suitable answer. He is working now in Mumbai and it's a great risk of that company to keep such employee who leaks out customer data in public.

I would like to draw your kind attention in this regard and waiting to see any suggestions from your behalf.

[protected][protected][protected][protected][protected]
15th June, 2011

Recent Update from Vodafone:-

It's more than one month and this is the first time Vodafone sent me an email with an unjustified clarification regarding the complaint. The mail is as follows.

Dear Mr. Paul,

We are in receipt of your e-mail regarding deactivation of your Vodafone number [protected].

Based on your mail below, we confirm that the Vodafone number [protected] was deactivated on request received at call centre after necessary security check done from our end. Also note that we do not provide any details pertaining to any account without security check, since privacy of our subscribers is our solemn concern.

In this regard, the relevant investigating authority has already got in touch with us and all the required information has been shared with them. In case of any further requirement in future, we will definitely extend our support to them.

The Service Registration number assigned for this correspondence is[protected].

For further help regarding this matter, please do call us at [protected] Monday to Friday between 9.30 a.m. to 6.00 p.m. (except public holidays) or e - mail us at vodafonecare.[protected]@vodafone.com. We will do our best to help you.

Happy to help,

Dipanwita Dutta
Vodafone Care

I sent a reply mail back to them and is as follows...

Hi,

Thanks for your reply.

This is to inform you that the no such request was made from me and the numbers that you are referring from where the call was made to your customer care call center was totally false. No such call was made from those two numbers (9432****** and 983*******) and I have valid document against it.

Please do a thorough investigation on this and I look forward to a fair judgement from you.

To be mentioned here officer investigating from the Jt. Commissioner of Police (Crime) Department verbally stated that this total incident is well planned and conducted by Mr. Chandan Ghosh who is now in Mumbai.

Please let me know your opinion regarding the status.

I am the customer of Vodafone from last 2 years with a number [protected] but from last few days i am facing some problems regarding services issues.



Few days back, i have enquired about the Vodafone Web services and your executive told me about the plan [protected]@99 service under which, upto 2GB data has been provided for browsing & downloading from any site, and also i have enquired about this plan various times but they told me that your usage has been discounted after the end of month.



After that i requested for the plan and it had been activated on my above mentioned number.



But now whats happening is when i used to open any other site from my phone the Company charge me 10 paise per 10 KB,according to your normal usage charges. And the total charges cost me around Rs.1800/-.



Now it is very ashamed of the VODAFONE Company that what their employees & executives told us about any product is not right information. If this plan doesn`t allowed me to use another sites then they told me at the time of Product selling.



vikram singh

Hi, Dis is Priyanka, and i want to register a complaint for number [protected] and [protected]. Actually its the same person who's calling me from difrnt numbers and uses vulgar language as soon as the call starts. So its a kind request to you, please take a legal action against this number. And if possible i would like to know the details o this person. And this is my second complaint in this regard, i hope u guys will take an action...

Hi,

Sir/Madam,

This is with refrence with the calls and messages of my prepaid vodafone that the calls are not connecting when i call someone and message sending is getting failed again and again..What is the problem i wanted to know that, Please resolve the issue as soon as possible.Appreciate your quick response..

Thanking you,

Neelesh
Mobile-[protected]

I am a vodafone user.They change the number and the option to to talk to customer care executive.

The problem is if you talk to customer care then they charge for that.

This is the way to earn money.

You will not get option to talk to customer care executive in one go ane everytime you call you will be charged.

If they change the option on the number provided ,they don't inform subscriber for that.

There is no direct number to call to customer care executive.

This is in reference to the four *Vodafone Corporate Connections ( [protected], [protected], [protected], [protected]) *purchased under *T - 199 SUPER + 49 Rs CUG Rental + 500 Min CUG , Free Than After @ 0.10 Paisa Plan* on 23/04/2011 for our company *GC Media Pvt. Ltd. *from your representative *Mr.
Prateek Sharma ([protected])*. All the required documents had been submitted to him on the same date.
At the time of purchasing these connection we have been assured that our other vodafone connections - *[protected], [protected] & [protected]* will also be incorporated in the above mentioned plan, we had submitted the NOC and Request letter with him. But to our regret till date nothing has been done in this regard, every time when we call him he lamely ensure us the same will be done in one or two days. He further forwarded our request to *Mr. Rajeev ([protected]), *but even he has not taken any satisfactory action towards our complaint. Customer care department has been proved of no help to us. We have written multiple complaints to their Nodal Head but every time we have received irrelevant and incomplete reply from their side.
Its not only time consuming but disturbing too. We are very much disturbed, so you are requested to kindly take the necessary action in this regard and do the needful.

Thanks

Madan Sharma
1/16, 3rd Floor, Lalita park, Vikas Marg
Laxmi Nagar, Delhi -92
+[protected]

I have Vodafone number ([protected]) since October 2004 with customer relationship number as 1.2464420. However without any intimidation from Vodafone Essar Ltd. my relationship number was changed to 1.19470497. It has been always under the scheme of Individual Number only. This number has never been a corporate number or so for the relationship number to be changed.

There were two bills generated during the time period of February to March 2011 due to change in relationship number. The discrepancy was cleared by me at Thane Vodafone Essar Ltd. Store, Opposite Malhar talkies, Thane (W) on 22nd April 2011 and 23rd April 2011 under the guidance of Mr. Hamza. On 22nd April 2011, via SBI debit card, payment of differential amount 4673.00/- was made with transaction number 722517. On 23rd April 2011, a request (request number:[protected] for transfer of Rs. 6000.00/- from account number 1.19470497 to 1.2464420 was made towards February bill.

However even till date I am getting calls from Ms. Sujata Panchal (Mob: [protected]) and office landline number: [protected], towards making the payment. Despite informing them that payment has been made, until 13th June 2011, the calls are coming from them towards making of payment.

I would like you to take necessary action.

Sir/Madam,

This side kamal kishor, i have a vodafone no. [protected] on my name . from last two months i dint use my number because i was out of station. Now when i started my vodafone number, it is working .

Incomings/SMS are perfectly coming but when i am calling message coming " your number is in deactivation process".

There is a balance in my number amounted Rs. 60 (appx).

When i complaint to vodafone store they refused to solve the problem and said we cant do anything and you cant get your number back. I dint expect this response from vodafone atleast.

Its the issue of my contacts which is the only source of my friends and realatives.

Request you to please help me to get my number back. I shall be thankful to you.


Kamal Kishor
[protected]/[protected]

This is in regards to my mobile no. [protected] of which I have made the payment on 7th March 2011 details attached below and I have received a letter by vodafone as this being the full & final settlement towards my no. [protected].

However, my number has not been activated nor am I supplied with a new sim card as promised by Mr. Ankush Jadhav. (file attached)

I have been following up since 2 months with Mr. Ankush and he has not been able to provide me with a sim card and activate my no. I have gone through alot of harrassment because of the excessive bill and there furthur followup with mr. Ankush who does not solve the problem and does not receive calls most of the time.

I have written proof of all the communication with Ankush & vodafone.


Payment Details
Company Name: Vodafone
Mobile Number: [protected]
Account No.: 1.12823014
Payment Amount (Rs Ps): 3000.00
Charges (Rs Ps): 0.00
Discount (Rs Ps): 0.00
Total Amount debited to your card (Rs Ps): 3000.00
Payment Date: 7th March 2011
Transaction Identification Number:[protected]

hi,
MERA NAAM SUMIT HAI OR MERA VODAFONE MOBIL NO. [protected] HAI JISKO MAI 1YEAR SE USE KSAR RAHA HU. 1 MAHINE PAHLE MERE NO PER TV GUPSHUP KE EK SERVICE ACTIVAT HUE JISKO MANE NAHI SURU KIYA AAPNE AAP LAGI USKE BAAD MAINE VODAFONE ME CALL KIYA THO C.C. EXECUTIVE NE KAHA KE REQUST FORWARD KAR DI HAI AB AAP KE YE SERVICE BAND HO JAYE GE OR AAP KA JO BALANCE KATA HAI WO AAPKO MIL JAYEGA. BUT AAJ FIR SE USE SERVICE KA rs.30/- KAT GAYA MERE A/C SE.AAJ FIR BAAT KE THO SAB NE CALL KAT DEYA . MAI JANNA CHATA HU KE VODAFONE MAI SAB SALE CHOR HAI YA BHIKARI HAI JO BENA BATAYE AMOUNT KAT LETE HAI.KA MERA JO BALANCE (rs. 60) KATA HAI WO MUJHE WAPAS MIL SAKTA HAI. EK BAAT OR IN KE JO C.C. EXECUTIVE HAI WO AAPNA NAAM YA THO HERO KA NAAM BATATE HAI YA FIR BATA TE HI NAHI