Vodafone India Complaints & Reviews

Vodafone — no propore guidance from customer care executive/

Vodfone executive does not reply properly and keep us on hold for a longer time for unnecessary reason...Complaint is against a executive named Chetraj.

dera Sir,
I am absolutelt dissatisfy with the services of vodafone & their customer care executives.
I took number portability from Reliance to Vodaforne. The day I move to Vodafone, many packs are activated from Vodafone. Job activation pack has been activated on 29, 30 August 2011 & Rs. 60 has been detected from my main balance. When I talk to customer care executive, he says that its your fault. He deliberately activate Vodafone alerts-Balaji & charged Rs. 30 for the service & says that you was abusing to executives, So you are charged.
When I ask for refund of money, they reply that message on 54701 & your pack will be deactivate. But money can not be refunded. Next day Job activatation pack activate itself & charged Rs.30.

I move to Vodafone because of its good network. But they are charging to customers deliberately, its rediculus.

I request you to please help me so that I can get my balance & these packs does not active again

Regards
Naresh Kuamr
M [protected]
Email [protected]@gmail.com

Dear Sir/Madam,

I am a vodafone prepaid mobile customer. I purchased a game from mobile last night, which cost 50 rs. After sending request for purchase, i got a response message saying "Due to some technical problems, your request could not be processed. We apologize for the inconvenience".

And today in the morning, 50 rs is also deducted from my account. I spoke to customer support, they said they don't have any data for the same.

My mobile number is [protected].

Kindly suggest.

Thanks & Regards,
Priyank Saluja

hi,
MERA NAAM SUMIT HAI OR MERA VODAFONE MOBIL NO. [protected] HAI JISKO MAI 1YEAR SE USE KSAR RAHA HU. 1 MAHINE PAHLE MERE NO PER TV GUPSHUP KE EK SERVICE ACTIVAT HUE JISKO MANE NAHI SURU KIYA AAPNE AAP LAGI USKE BAAD MAINE VODAFONE ME CALL KIYA THO C.C. EXECUTIVE NE KAHA KE REQUST FORWARD KAR DI HAI AB AAP KE YE SERVICE BAND HO JAYE GE OR AAP KA JO BALANCE KATA HAI WO AAPKO MIL JAYEGA. BUT AAJ FIR SE USE SERVICE KA rs.30/- KAT GAYA MERE A/C SE.AAJ FIR BAAT KE THO SAB NE CALL KAT DEYA . MAI JANNA CHATA HU KE VODAFONE MAI SAB SALE CHOR HAI YA BHIKARI HAI JO BENA BATAYE AMOUNT KAT LETE HAI.KA MERA JO BALANCE (rs. 60) KATA HAI WO MUJHE WAPAS MIL SAKTA HAI. EK BAAT OR IN KE JO C.C. EXECUTIVE HAI WO AAPNA NAAM YA THO HERO KA NAAM BATATE HAI YA FIR BATA TE HI NAH

My Vodafone number is [protected]. I have received the following reply from Vodafone appellate authority.



Dear Mr. Velayudhan,

Thank you for your email dated 17/05/11, regarding Vodafone mobile number [protected].


Further to our communication dated 19/05/11 and 25/05/11, we have checked your bill dated 28/03/11 and confirm charges levied towards Vodafone Mobile Connect usage that Rs. 14107.40 are accurate and payable.



We wish to inform you that GPRS is a default service. If the settings are saved or are predefined in your handset by the manufacturer.



Mr. Velayudhan, if your handset has Vodafone Mobile Connect (i.e. WWW) as the access point, all your GPRS usage will be routed through Vodafone Mobile Connect and you will be charged 10p/10KB even if you have Vodafone Live [protected]@ Rs.99.



We wish to inform you that you will have to select Vodafone Live (i.e. portal .n. mms) as your access point so that you get the benefit of Vodafone Live unlimited plan active on the above number.



We regret the inconvenience caused to you.



In case you need further assistance, please do call or email us. We’ll do our best to help you.



Happy to help,


Sabah Sayed

On behalf of J Mundkur

Contact numbers

Vodafone Care : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)

Fax number : +[protected]

E-mail : vodafonecare.[protected]@vodafone.com

Website : www.vodafone.in

Vodafone — about winning the prices and having the fake massege.

COKACOLA PROMO INTL DRAW Complaints - SMS of winning prize
View all COKACOLA PROMO INTL DRAW complaints
COKACOLA PROMO INTL DRAW
dt:[protected] by id-websms Send email


SMS of winning prize
I have received a SMS on my vodafone no.[protected] stating that "You have won 1, 000, 000, 00 GBP in the COKACOLA PROMO INTL DRAW. To claim your contact EDISON : +[protected] OR email : cokacola61(AT)live.com. or [protected]@live.com
This site is also not opening properly.

Please tell me what to do next? Is this SMS was true or fake?
Also confirm that whether I have really won the prize or not.
Please reply to my above email-id as soon as possible.

Thank you
KALPESH SUDANI

i am avodafone subr of Haryana.my No [protected], while in Haryana i can't make call with my home phone [protected], since 02 Dec 08.I several times approch the custemercare but they are not serious with my problem.Lastly on13 Dec I forcely register a complaint, No [protected] which is still not respond.I can make calls from other nw and same from my mobile in roaming.U can check it from VLR of me, and 22 Dec onwards they down more svc from cc.I really surprise this type of inconvenience from yourlike worldwide telcom coy responding.Haryana Vodafone customercare is totally cheating me.

sir i am your permanently customer to back three years & many times i passes the many problem like services activated without my permission & now present my vodafone service or customer care services is stopped by you

My cell number is [protected]
Name :Augustine John
First day o[censored]se of service : 14th October 2009.
Today 's date : 12th November 2009.

I would like to bring to your notice that I am absolutely disgruntled with the deplorable services provided by you. I started using the Vodafone Services on 14th October 2009 and till now thats 29 days past and your employees tell me that you people didnt complete the Physical Verification???? How pathetic i feel when after every 3-4 days you conveniently disconnect my services ??? When asked about the reason for the same I was given a reply that the Verification is not yet over. To add to that fact there is also a personalized statement, probably just to lure the customers , "Be rest assured sir you will never face this problem again".... To my peeved humiliation the persuading statement proved wrong and astonishingly in a matter of just 3 days. Yet again when asked the reason for the same was informed that its due to Physical Verification...Do you feel that this is some kind of a joke that you pester your customer this way...What is it that takes you 1 month for a simple verification. To add to the agony your Vodafone care executives feel that what ever they say is right and never try to step on to the shoes of such discontented customers.... Probably for them such socks must be stinking big time...I had made several calls to vodafone care (often from another number) on 26th Oct, 29th Oct, 30th Oct, 5th Nov, 7th Nov but still in vain ...Do your care centre help bridging relations or destroy even the old bridges....(prob whose shoes smell) My ISD services were barred, Outgoing was barred ....I thought you were a professional company to take care of your customers but this seems not to be the case here....You have even barred me from calling Customer care... when asked a reason y the Mr. Rights had to give their own dim-witted answers.. Dejected with such behaviour of your executives i travelled all the way to Vodafone Store on 28th Oct 2009...I was told to submit a letter stating that I have recieved my SIM card by Ms. Archana in Vodafone Store Manpada.. Again I got a reply " Be rest assured Sir you wouldnt have a problem henceforth... I turned a deaf ear to that since i was so confident that the problem would still exist... On 5th of Nov I had to undergo a true shock which was expected as told earlier that my Physical Verification was still not done due to some back end problems that didnt forward stuff which was absolutely not my concern.... Y do i have to suffer just because of your idiotic mistakes...I spoke to Mr. Vijay on 05th Nov 2009 who apparently promised me that my case would be taken care of and such problems wouldnt happen again.... Probably a different way to entice a customer....hats off to your training dept atleast your employees dont get mechanical....on 12th Nov I think i have to start digging my own grave as my outgoings are barred ..... Y ??? because i have exceeded my credit limit of a mere Rs.500/- and why Rs.500/- since my physical verification is not yet done... orelse the credit limit would have been Rs.1500-Rs.2000/-.. He temporarily activated my outgoing however Mr. Vijay admitted that this is just for a day or two...Are you doing me a favour of giving me services.... ???? I would be going to the Consumer Court for such disgraceful acts and for the amount of time that I have wasted behind you people and the amount of emotional trauma tht i had to undergo...

I need an explanation

A dissatisfied Customer,

Hi,

This is LakshmiChaitanya and I am d customer of VODAFONE(Prepaid) using the number:[protected].
As We were asked to submit the proofs, I have submitted them before 2 weeks(On 09.10.2010)
And now my outgoing calls are barred suddenly on Sunday(24.10.2010)
When I contact Customer care, they informed to submit the documents for the second time.
And also informed that the stores remain open even on Sunday till 8'o clock(8 pm) and also provided the address of the stores in SP road,Hyd.
From far distance and though busy, I rushed there and reached at 7:15(pm). But the Vodafone people are there inside the stores and security didn't allowed me to submit the documents.
I contacted the customer care people and lodged a complaint regarding this?
They confirmed again that the stores remain open till 8 pm.But I could n't submit my documents as I was not allowed. And finally almost one n half of my time got wasted because of them.

Here these are my conerns regarding the services:

Though I have submitted my proofs, how can they ask me to submit once again?
If it is so and if in the case anything is missing,why the customer care people made a call and intimated me to submit again?How can they barred my services without intimation?
I was informed the timings and the address of the store by VODAFONE customer care only.
But though I have reached within the time, how come they supposed not to allow me from submission of documents?
Because of this I lost one n half of my time, effort and finally my services barred.
Let me know the solution or where to register the complaint against the services?

Thank you sir for your valuable input. I have just shifted to Thane and was about to go and take a Vodafone connection from the same manpada store. But reading this I am really considering whether to go for it or not

DEAR SIR,

AS PER MY EARLIER MAIL REGARDING MY NO [protected] IN THE NAME OF NEELAM CHHATWAL. WHEN I HAD SUBMITTED MY COMPLAINT THROUGH THIS . I HAD RECIEVED A PHONE CALL FROM VODAFONE FOR THE SAME.& THEY TOLD ME THAT PLS PROVIDE US THE SCANNED COPY OF MY VOTER ID CARD ON THE EMAIL ID VODAFONECARE.[protected]@VODAFONE.COM ON DATED[protected] FOR THE SAME. THEY HAD PROMISED ME MY SERVICE WILL RESUMED WITH IN 24 TO 48 HRS. BUT STILL MY SERVICES IS NOT ACTIVATED TILL NOW. I AM REQUSTING U TO LOOK IN TO THIS MATTER ON PRIORITY BASIS & TAKE SOME LEGAL ACTION AGAINST THEM.......


RGS
NEELAM CHHATWAL

[protected]
[protected]

hi, good evening sir,

Iam using vodaforn service , since six years back as apost paid customer, bearing the number [protected]. last before mont on october 2012 i paid an amount of bill RS.500/-.where as the bill charged for september month is only Rs.213/- only. Due to what reason that transaction is not being updated in the vodafone databases. And as of the customer executives were making regular calls to me asking for the payment i told them the transaction ID and palce of bill paid evertime day made acall to me.In the month of November to Pay my next bill of OCtober 2012 ,i made visit to the vodafone shop in kadapa district i complained to them saying my previous bill is not updated,unless it is updated i wont pay the next bill .there also that people enquired and instructed to nandyal vodafone office persons to clear that amount and clear the issue , after coming to nandyal, once again i made request to the Nandyal vodafone mini shop to do the need ful so as to have my serrvices available tome . but No responce is from them and in las t week i got amail showing ademand notice from vodafone service lawer asking me to pay of the bill amount . and from the las month on wards serrvices are discontinued to my mobile number. even to that lawer also i gave the information of apying the bill amoutn for the moth of septerber in october2012. by that time std fecility was discontined. and by the edn of novemberr bill dated ie on november 17th on wards my all services are discountined. even to day when iam amking a call to that vodafone lawyer he is also not repling me properly.in this siuation i felt like of taking help from forum.why bcox all my personnel and official dealing are communicated through this number only which is proving big loss to me form last two months..with out clearing their falult they have discountinued my services.theyhave terminated serrvices even after many oral and compalitns to vodafone office.
in this regard i request you to help in getting justice.

thanking you.
sajala

HI Team,

Thanks for calling me, but I am at the same stage as earlier. I have not received any solution on this.

I have received a call from an customer care executive, but she has called me told me that she will call me back by evening with solution, but I am yet to receive call from her. More over I have been charged additional from last six months, as per her they will check only last three months, wanted to know status prior to that. Please let us if we have to check our bills on monthly basis. Then this will remove our trust factor with Vodafone.

Regards
Fasiuddin
[protected]

I have not received the call Yesterday

Vodafone — No satisfactory reply from customer care

Dear Sir/Madam

My name is Sagar Bhatt, I am using vodafone mobile number:[protected] since last seven year. Last nigh Vodafone has deducted unnecessary Rs.25 without any information, whenever I tried to complain on 198 (complaint number) they refuse to take my complaint & told me that company has sent message you for that but in fact I've not got any messages. I also tried approach company's customer care number where I've not got any satisfactory replied as they put my call on hold. I waited almost 20 minute in hold but then after I've cut phone in frustration.

Problem Solved by Vodafone.

We posted out complaint on vodafone site. Also called customer care 25-30 times. Emailed so many. But vodafone is not ready to response on the billing amount. They are not reviewing anything. I think Chennai vodafone is not that active to response customers or they dont really care about them.

REF:[protected]

SAME WITH ME...PLZ INFORM ME WHAT HAPPEN WITH YOUR ISSUE AS I AM IN YOUR PLACE RIGHT NOW...

MY EMAIL ID : [protected]@YAHOO.CO.IN

thanks a lot, it was a great experience that complaint got resolved in no time.


Thanks

Mukesh

Vodafone-Rest of Tamil Nadu — Unasked for activation of CRBT

Dear sir/ Ma'am,
I received 2 messages from VT-Vodafone confirming activation of CRBT on[protected]. This premium service was charged Rs.30 on my pre-paid account number [protected]. I have not sent any such request nor have i received any of your spam phone calls which forces people to mistakenly activate caller tunes. I find the idea of caller tunes vulgar any request you to stop the service and debit me the money you took from me.
Please note I will not send any message canceling CRBT as I did not send any message activating it in the first place.
It's bad enough that your GPRS service fails at whim and needs to be taken to vodafone store to be activated as your customer service people have no idea how to reactivate GPRS.

Vodafone — Unasked for caller tunes

I have 2 Vodafone pre paid accounts :[protected] and [protected].
I was shocked to learn that I have been charged for caller tunes that I never asked for. Without the consent of the mobile user how can Vodafone inflict caller tunes and charges on the consumer. If the caller tunes are not decativated and I am not reimbursed with charges, I shall take up the issue with consumer court. I shall also stop subscribing to Vodafone - there are plenty of mobile service providers who dont resort to highway robbery.

Hi Gayatri,

We are unable to reach you on your number [protected]. Your concern regarding caller tune service has been resolved for one of the number since the other cell number is only 9 digits. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

انا جات لي رسالة بمكسب اذا دخلت على هذا الموقع ماذا افعل الان

Vodafone — unasked activation of services

I would like to inform you that Vodafone has activated a service named as Vodafone Mobile Connect on my mob# for which they have charged me Rs.595.06 without my information. I called in to activate my GPRS for which their employee told me that it will be charged Rs10p/kb. But he didnt inform me anything about these charges. Now when i told them to pull up the recordings and listen to it that i am not at all fault, then they didnt pay any attention to my request and said that you have to pay off these charges. Its not just a matter of Rs600(approx) but a matter of faith we have in their co.
If you want, i can forward you a copy of that mail too.
Please help me.
Awaiting your response.

Its [protected]

Same Complaint From Me.Please De-activate it [protected]:My Number

I am disgusted to say once again the Vodafone customer care people cheated me. They activated the CRBT . But they forgot to deactivate service. They also made a call to apologize for their intentional mistakes. They refunded the amount deducted for the services activated by them; I confirmed them to deactivate all the services but they did not intimate that service was still active for which they once again deducted from my mobile account and made it minus Rs. 10. Please help me what to do with this.