Vodafone India Complaints & Reviews

This is about my husband's vodafone 3G bill. I emailed and called vodafone many times but no satisfactory reply from them. Here are the few points:
1. If I had crossed my internet usage limit, vodafone Customer care didnt inform me about the same.
2. My vodafone credit limit is Rs. 1500/-. I didnt receive a single call from vodafone that I have crossed my credit limit (current bill Rs. 10000/-), also they didnt barred my outgoing calls. The bill which i received is 6-7 times of my credit limit and now my outgoing calls are barred.
3. I started my plan from 2nd of May and in next week itself, I called vodafone customer care for my 3G usage. But no prominent reply from them. Also they didnt inform me the number of GBs I used. I tried to confirm my 3G usage from vodafone CC, around 8-10 times for the same, but nobody entertain us, no satisfactory answers.
5. From 1st of June, we are calling vodafone customer care somewhere around 20 times for the unjustified bill amount. But nobody is giving satisfied reply from vodafone CC.

Charges for caller tune were deducted from my prepaid vodaphone no [protected] without any request for such service.i sent the request for deactivation of this unwanted service & same was deactivated for the day but next day again the service was again activated & charges were deducted.
I want that these charges should be reversed as i have not requested for any such services.

Name-Mukesh Semwal
Place:-Dehradun

Sir/Madam.
I'm Jugunu Thankachan and my no was[protected]. I'm using this no. for more than 3 years. Unfortunately my sim registration got cancelled few weeks back and when i contact the vodafone store, they gave me a new sim of same no. for rs 300/- and said will be activated within 24hrs. they also said that this's the new connection of same no. Sir, i need this no. itself due to my customers. Now its 3 weeks over...and my sim is not activated yet. So please make the necessary arrangements to activate my number as early as possible.

Thank you.

My mobile no. is [protected]. I have not requested for CRBT but my account has been debited twice RS 30/- for last month and this month on 6th. Kindly cancel the caller tune rental service & refund my Amount. This is not tolerable.

Awaiting your early action in this matter.

Thanking You

Saroja A

I am a subscriber of Vodafone, and had paid last month bill about 16-17 days back vide credit card slip. The money was withdrawn from my account on 28th May, 7-8 days late.

However, since the last 10 odd days, everytime I try to make a call, I hear a taped message reminding me of the payment due, and threatening that the number will be disconnected.

This message is still coming, and I feel harrassed mentally, as I make almost 10-20 calls per day, and it results in wastage of almost 10-20 minutes, apart from the embarrassment among my colleagues. Would also like to inform you that my credit limit is Rs.25000, and it is sheer arrogance and intent to harrass the customers by the company, that is reflected in these type of messages.

My Name is Prasanna Narayan Borah and my Phone Number is [protected].

This is regarding my MNP request for my connection number: [protected].
As per the stated procedure, I created the request on 25th May 2011 and received the porting code as: VZ359228.
I on receiving this code, approached the receiver provider (docomo) and submitted all the required documents and completed the procedure. But to this date the porting hasn't happened. I contacted the receiver and they mentioned that the donor (vodafone) has rejected the request.
I then approached your customer care and vodafone store and was given the reason that the number portability cannot happen as this is a corporate connection. I asked them to provide me the same in writing or provide me the documentation mentioning this. But they were unable to do so.
Thus requesting you to provide me TRAI regulation which states that the number portability cannot be done for corporate connections. Also it has been already 15 days but no one from vodafone told me about this, although I got many calls with retention offers.
Please note that I want everything in writing as I plan to go legal as this is disregard for TRAI norms and have already caused me great problems.
Vodafone customer care does not know what the issue is and each different customer support person tells a different story. They are the most pathetic bunch of people.
I have already mailed to vodafonecare.[protected]@vodafone.com and ashish.[protected]@vodafone.com (Nodal office Vodafone for MH) and waiting for the response.
As per the Nodal officer details listed on www[dot]trai[dot]gov[in]/sp/24mayvodafone.pdf for Maharastra Region, I tried calling at both the numbers provided there viz: [protected] & [protected] and both are not working. Even the Nodal officer's number is provided wrong by Vodafone. Is the TRAI sleeping? We consumers need to provide 10s of documents to get connections and the nodal officer's number is not verified by TRAI. This is great! What amazes me is that TRAI's home page has Mahatma Gandhi's image and Slogan as 'Truth Only Prevails'. For me they are nothing but bunch of crooks.

dear sir i port my mobile no is [protected] from tata indicom to vodafone i submit my all document to vodafone mini store that is located manimajra chandigarh in the name of preet time centre.but they do mistake to my address, my residance is situated sec 15 panchkula but they inform company my address is sector 05.this is the fault of store operator but company disconnect my number and not started after 04 days,i am so harrased to this.i inform you if company not start my number immedately i submit case against company and do complaint to T.R.A.I.SO IMMEDATELY START MY NUMBER

Hi this is Nasreen from East Delhi cont no [protected]. Dated on[protected] vodafone executive name Manjit Rohila visited ([protected]) to my office in gurgaon and recieved rs. 250 cash from me and gave me reciept for that amount rcpt no is 22174. He told me the vodafone saver plan rental of 199 pm he misguided me also that i can make a unlimited free call on a single no and my existing no will get postpaid with in 3 days till monday[protected]. i got a verification call from vodafone and she told me there is no benefit to make a unlimited free call on your no and do u want to convert it postpaid or not i said yes i want she commited me your no will get postpaid with in 24-48 hrs. i got many calls from voda but my no did not get postpaid and i called to that executive he said i will cal u with in 2 hr but he did not call me now i am trying to call him but he is not picking up my ph and disconnecting the call i said i dont want any postpaid scheme i want my money back...please now help me they are not responding. they are just making a fool to me and nothing else. I want my money back...

I've already done this and written to you. If you fail to assist your customer you'll be successful in loosing them. Thank you very much for very quick reply. This shows how much you care your customers. Superb service. You can check this complaint at: http://www.consumercomplaints.in/new_complaint/ and hope some of other Vodafone (likely to be customers) will take precautionary steps.

Goodbye.
Srinivas.

Date: Tue, 7 Jun 2011 13:37:13 +0530
From: vodafonecare.[protected]@vodafone.com
To: [protected]@hotmail.com
Subject: SMS services on your Vodafone number [protected] [REF:[protected]]

Dear Customer,

Thank you for your email dated 28/05/11 about the SMS services on your Vodafone number [protected].

We wish to inform you, that the "Flash messages" which can be activated/deactivated through the handset only.

Hence, we regret to inform you, that we are unable to raise waivers towards the same.

However, to deactivate "Flash messages" in your handset, kindly follow the below procedure:

Vodafone services -> Flash -> Deactivate.

In case you need further assistance, please do call or email us. We'll do our best to help you.


Happy to help


Geetha
Vodafone Care

Contact numbers
Vodafone Care: 111 or +91-[protected]
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in



---- Original Message ----
From: [protected]@hotmail.com
Sent: 28-May-2011 1:00:39
To: vodafonecare.[protected]@vodafone.com
Subject: Stop POP UP Meodssages


Hi,

I am Prepaid Vodafone customer. Can you please stop the pop up messages? I am totally dissatisfied with these pop up messages. My number is [protected]. If this continues, I'd be more than happy to quit from Vodafone. My usage of phone is very less. Kindly stop the pop up messages from VODAFONE.

Thanks,
Srinivas.

TO THE CUSTOMER CARE MANAGER,

I regret to inform you that unnecessary delays are being done on releasing my number to other service provider as I have opted to Port out .

I had given request on 28th May , 2011 ( VM319292) . I received a call from customer care executive next day and i provided all the reasons for porting out.

To my dismay I have received an text message sometime back from Vodafone centre that my porting request Has been logged in today. It is this type of shoddy service due to which i am porting put. ( there have been several such cases with my other cell numbers when vodafone has been providing service.
Now even after after repeated followup I have not yet been sent a ebill ( for which I have registered Long back) which is supposed to be generated on end of billing cycle(4th June)

I don't want to say much as I have lost all the confidence in your services. I shall not be recommending Vodafone to any of my friends and relatives in the future.
I request you to release my number without any further delay. ( I have already cleared my dues on unbilled amount even without getting the bill)
Yours Sincerely
Nikhil Shukla

I am using vodafone Edge K3570-Z in my PC my network bar showing full signal but it is not giving even minimum speed of 100kbps in trouble shout my PC presented the error message of "your PC perfectly configured but your network providers DSN server is not responding" I was tried to contact to the customer care but cal is not connecting to the call center exicutivies.

Thank you.

i'm highly dissatisfied with the services and the behaviour of th customer care exacutives of vodafone. from last two days my gprs was not working...i called to customer care regarding the same, n spoke to a guy named 'raj'...he did not filed any complaint and asked me to wait for 6 hrs...and in the evening that cheap guy called me from his personal number started humiliating me...next morning (7 june 2011)...still my internet was not working...i called customer care again..this time also no one filed my complaint...i was asking the executive to file a complaint n provide me the complaint number..bt he didnt...i was really irritated...after some time i call again..the guy who attended my call told me his name 'dixit'...he was really misbehaving with me and was using abusive language..and when i asked him to transfer my call then he refused to do the same...i dont understand why a reputed company vodafone is hiring such cheapsters in customer care...i request to take some immediate action against these people.

thankyou
neha sharma

RESPECTED SIR
I AM ALL READY SENDING THIS COMPLAINTS 20 TIME BUT MY PROBLEMS NOT SOLVE VERY VERY POOR SERVICE VODAFONE CARE, VODAFONE STORE OR NODAL OFFICER I HAVE PURCHASED THE VODAFONE K-3570 USB DEVICE ON 23/04/2011 FROM VODAFONE STORE SUNTELE WORLD SHOPE NO .4,ANGAD TOWER OPP SHUBHASH JUICE BAR AMRITSAR.WITH IMEI NO [protected] AND COMPLAINT WAS GIVEN TO VODAFONE STORE OPP SHUBHASH JUICE BAR MY DEVICE NO IS [protected] FOR EXTREME POOR NETWORK WITH AN EXTREME POOR SPEED EVERY TIME DISCONNECT PROBLEMS EVERY TIME LOCAL AREAS CONNECTION DISCONNECT OR 15 TO 30 MINT NOT CONNECT THE INTERNET HELP LINE TOLD ME THAT THE VODAFONE ENGIENEER WILL COME AND SOLVE YOUR PROBLEM BUT THE DATE TILL TODAY IN HAVE NOT RECIEVE ANY FEEDBACK FROM YOU BACK YOUR CUSTOMER CARE EXECUTIVE HAD TOLD, THAT THE PROBLEM WILL BE SOLVED 24 HOURS BUT IT IS NOT SOLVED IN 40 DAYS ALSO,AND I AM UNSATISFIED WITH THE SERVICE PROVIDED BY VODAFONE STORE ON THIS ISSUE, OTHERWISE TAKE THE DEVICE RETURN AND REFUND MY MONEY BACK , THE USB STICK WAS FAULTY AND THEY WASTED MY 40 IMPORTANT DAYS IN THERE STORE THE STORE MANAGER
OR ALL ARE THE SAME NO USE TALKING TO THEM AS THEY WERE NOT ABLE TO HELP NOW WERE ABLE FOR A POSITIVE
SOULUTION AND I HAD GIVEN MY USB STICK BACK TO THEM FOR WHICH THERE IS NO RESPONSE FROM THERE SIDE AND THEY HAVE ALSO CHEATED ME OF 6000/=IN CASH AND OTHER NON MONETARY THINGS LIKE TIME AND ENERGY.I AM REALLY DISAPPOINTED BY THE SERVICE VODAFONE.I EVEN WROTE THEM NO OF TIME BUT THERE HAS BEEN NO RESPONSE FROM THERE SIDE WILL LIKE TO SHARE SOME LETTERS WITH YOU

my vodafone no is [protected].plz deactivate my caller tune from this no.

My number is [protected], Vodafone has disconnected my outgoing calls only because my bill has exceeded the total credit limit by Rs 190 (Credit limit is decided by Vodafone). I tried to pay online through my Vodafone, however the bill is not yet generated even after 3 days of my billing cycle. I can not pay without having my bill in my hand. When i contacted customer care they said me to first pay some amount upfront. How can they expect anyone to just pay without even getting a invoice/bill copy? I am ready to pay my bill provided they give me copy of the bill. How can even they disconnect outgoings even when the bill is not yet generated in their system. I am not a defaulter/ blacklisted person to get my outgoing disconnected. This is ridiculous. I would like to know whether i can sue the company for this. Is there any law which allows them to do so? Please help.

hey, this is to inform you all that all over india people are getting fake calls of pakistan. phone no. starting from +9234 and so on, this is phone code no. of pakistan. this is a very big scum. they will first miss call u and when u call back a girl will tell u that u have won a lottery of 10 or 25 lac's and she will give u no. of other person say's that he will give u all the information about the lottery. then when u call that person he will tell u to deposit around 15,000 rs. in SBI bank in his account then u will get the lottery code and then the will give u the lottery money. But u my friends don't get into their fake scum these pakistani's really raskals they will mis use your phone no.

This is really very dangerous.
If any one receive call from these no's immideatly disconnect the call and inform to your nearby police station.

I'm telling u all this becouse i'hv also stuck in their plan.but,god helped me i'hv got rid of them becouse i'hv inform the police about this. And i will raise matter to indian govt.

your truely,
NISHANT CHAUDHARY

sir,
i have port my airtel number to vodafone and after some time they ask me for id which i submitted to near vodafone office ......after few days sim stop working and i have visited the office they told me to give new id and i have given a new id of my mothers passport and now still my number is not working which is very diffcult for me..........i visited lots of time to vodafone office which consumes lots of time and money that is shamefull for your company that i am suffering .........if you cant provide me th proper services then i have to join again airtel or any other service provider....... my vodafone number is [protected] which i have ported and my another number is [protected] if you want to talk to me....i hope you will takes some action and rectifiy my problem.............:(

This is with regard my vodafone cel no.[protected] for which my bill date is on 18th of every month but for which every bill always comes late I hard not received the hard copy but on 30th May 2011 I had received a message Bill amount of Rs.12635/- is due and late date payment is 5th June 2011 see that I was shocked so I had received bill by email also so I checked it in which Rs.9295/- was charged for Blackberry VF charges for which i immediately called Vodafone customer care and made say that is totally wrongfully changed and same should be reversed so that as it is wrongly charged for which they told me send an email for which i did so on 31st May 2011 for which i wrote as follows :

This is with regard to my cel no.[protected] for which I have still not recd the hard copy of bill I just saw that my bill is come to around 12635 which totally wrongfully charged in which some VF charges are shown of Rs.9295 is charged which I'm not liable to pay please reverse the charges for the as it is totally wrongly charged for which I'm not going the charges. Kindly revese the charges immediately so then only I will pay the charges for the amount due Please revert back to me immediately on this matter.

On sending email i received an automated email stating will revert back in 3 days then again i made compliant to Vodafone on 198 is for registering complaints to Vodafone for which they informed me that i been charged for blackberry service on the cell for will i am already paying Rs.499 for using email and messenger on blackberry they said there 599 plan which is unlimited but i am 499 plan so for excess charges been charged i have been charged Rs9295 so which totally wrongly charged said will revert back and gave me compliant no.[protected] R so just Rs.100 more the have charged more than nine thousand rupees after that on 3rd June 2011 called stating that i have been charged for email usage so how is possible it could come Rs9295/- as i am already paying Rs.499 every month for blackberry service and additional to that Rs,399 as Vodafone rental every month and he agreed Rs599 is for unlimited usage but i how just Rs100 they charged me more Rs.9000 i told him i would like compliant to the higher concert in the matter and to put it on writing and to give it in writing and who to compliant to censure to him so he said will email so he sent email as follows below:

Dear Mr. Raheja,

Thank you for your email dated 31/05/11, regarding your Vodafone number [protected].

Further to our conversation, we confirm that we have checked your bill dated 18/05/11 and confirm to you that the blackberry usage charges charged are indeed accurate.

Our billing systems accordingly register and monitor usage on each SIM card, thus ensuring complete security and reliability. You would certainly not be charged for service which has not been utilized by you.

We will be unable to reverse any charges as they are charged genuinely. You would definitely not be billed for the services that have not been used by you.

Mr. Raheja, below are the details to contact our Nodal Officer anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name : Zillah V
Contact : +[protected]

For activation of Blackberry unlimited [protected]@599 we request you to kindly forward the below mentioned sms command

· ACT<<space>>BBP599


On receipt of the same command the request will be processed within 4 hours

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Mohammed Nazeer Khan
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


So then i spoke to Zillah and gave him the compliant number he said we can not do anything as always before email service was included in blackberry plan 499 so there now how can the charge extra i asked him for the detail which he said i am not aware but there excess usage for which this is the charges as it only email charges it cannot come so much as the PDF file don't open on my blackberry mobile and most of the times the full images on the mail don't even open and my usage is not much on the mobile.

Please look into to the matter and take action in the matter with regard to wrongful charges by Vodafone so the same can be reverse immediately and leave this Rs.9295 i have paid the balance charges i told Zillah to give in writing writing which he has not done so please resolve the problem immediately so i do not have any problem with my connection in future

Thanking you.

Regards,

Mahesh Raheja

first of all i would like to take this opportunity to tell all the mobile service user that don't ever relate yourself to any kind of services provided by VODAFONE company.Now the topic of my frustration i recharged my vodafone number ([protected]) with 149 GPRS pack.I did that so that i could get a good speed if not better.since that day i have been trying to connect to internet(through my PC) ,and to be sure that no one blames my PC for this i have used other service providers sim on it and they run pretty decently,but many times couldnot connect to it.Even if got connected it gives a pathetic speed of 100bps or maximum speed of 1 kbps.So i tried calling the customer care and requested them to see whats wrong and do something about it.As usal they told me to do some stupid stuff which i did and even that didn't solved my problem.if this was not the height of my frustration now vodafone has some how blocked me from complaining or even try to talk to the executive.So now when ever i call there customer care the nice lady tell me that they are happy to help me but when i press the button for talking to the executive the voice starts repeating the same starting menu again.So what i want is that they should get my problem(both of them) solved and solved means no promises i need it done or just give my 150 rupees back your choice.

Hi, my name is Priyanka i have a sim card no [protected] in my mothers name & that sim card is lost i have given a request on 28th May 11 to deactivate my card & send me a new sim card & i was been told that i wil get the new sim card in 48 wrkng hours but i have not got so again i have called them on 2nd june & i was been told the same bt yet i have ot recvd so again when i called them on 4th june 11 & i was been committed that i will get the sim card by the End of the Day which i have not got & when i enquired about the same i found that my Room No was mentioned wrong & because of which the sim card was going on the wrong address and because of no available on that address it was returned back stating the door was locked, so whe i requested them to change the room no which is just one digit that has to be changed they are telling me to visit Vodafone Gallery for the same, just because of their executive mistake why shud i suffer and be in a problem also i dont have that much time to go to their Gallery, i spoke to the executive Jagtap who was not able to assist me and than asked him to transfer the call to his senior who after requesting 2 times came on call & when i spoke to their Floor Supervisor Tushar he was not able to assist me for the same . I am very frustrated please request you to help me in getting my Address changed online and delivery my Sim Card on the correct room no.