Vodafone India Complaints & Reviews

Vodafone Prepaid — number not activated

hiii vodaphone
my number-[protected]is not activated due to exchange of document but i have submited a new document in your hinoo mini store of vodaphone so i request you to plz activate my number as much as elrier ..........






sumit shekhar
[protected]

this telecom company is very good and also provbede good service to customer

sir i am waiting for your call . but no call so far from your side .

sir there is no call till now .. my no [protected] and [protected] waiting for your call

Why should i contact to ur department again when u got wht is my complaint then u contact me or resolve the complaint.

i have spoken to your top executives listed here. why don't you put your explanation. why don't you post your response here.

I also having complaints from vodafone staff and the culture they all, from 198 (special customer care number) to NODEL office executives, if nodel office had so many compalints from different departments say billing, services etc.why they NODEL OFFICERS did`nt take some lawful eye on issues & put explanation here if they were serious about their company`s reputation there are so many to support DHAVAL VALIA & if they think only law notice can solve these problems started by their executive level to nodel office (which are goveren by company itself) then we customers also have an option to go for TRAI, CONSUMER COURT, ETC.and send lacs of so called notices.

Hi Dhaval,

I am also a Vodafone customer for both their mobile services and for the 3 G services which had been resently launched by them.

I have also faced a problem with Vodafone & their executives. I feel that Vodafone being an MNC feels that they can get away with anything without even apologizing or compensating for the mental trauma and the loss i have had to suffer. Let them realize that this high handed attitude they have is only someday going to backfire against them. Please do not take your customers for granted.

I can't get into all the details but Dhaval if you plan a legal suit against Vodafone please let me know since i am also planning on filing a consumer complaint against Vodafone India. My email address is [protected]@hotmail.com.

Here's the link to The Advertising Standards Council of India
http://www.ascionline.org/

The 3 G services of Vodafone cannot be called 3G if the end customer is not getting the right speed. I have only experienced speeds o[censored]pto 1.2 Mbps only for a limited time, at times even pages like Hotmail etc... take several minutes to load. I believe 3G speed should be atleast 3 Mbps. I have purchased the costlier 3G device which i guess supports speeds upto 7.2 Mbps. The 3G usb modem keeps disconnecting on its own several times during usage.

I guess Dhaval has a point if ony 50 percent of their cell sites are 3G as of today, then why should they be charging the customer 3G tariffs when we are experiencing slow internet speed. We can understand that some teething problems occur but it cannot be taken for granted that being a mobile internet service these problems can keep reoccuring. This 3G modem is actually much slower than even a Broadband usb modem.

Dear Mr. Dhaval,

Take them on legally. This is one more opportunity for awakening Indians. You could lead this consumer movement. You are with in your rights so long as you are truthful. Take them on!!

Get more people to join you. Get the press involved. Call a press conference of Vodafone customers who have been cheated. What idea of customer service is this?

Network with people or friends all over India and organize a consumer movement in India. Take on these guys who fatten on your money and take you for a ride courtesy demagogues at Delhi who seek party funds and pretend innocent and unconcerned about these modes of conduct of the Telecom companies. The Governtment and Regulatory bodies need to take suo moto cognisance of these happenings and take action against these companies. This is their duty to the people of the nation but since they just got their money they choose to talk law to the people who have given the authority to govern the nation.

Take them on!

Regards,
Ramesh

Interested readers are requested to join an open group on Facebook.
It's called
People's Forum Against Indian Telecom Companies.

Dear sir,
my name is ashwinder singh. my phone no is [protected].
without my constent , your has set the callertune to my number as mentioned above.& rs 40 has been deduct from my mobile. if neccessary action gas been not taken , i will surrender my number, your compnay not provided good image to customers &we have not call to any nimber bcz of low balance. i have enclosed a coy of trai guidelines


Provision of value added service without explicit consent:

[ Extracts of Directions relating to Provision of Value Added Services (VAS) to customers. ]


1. No chargeable value added service shall be provided to a customer without his explicit consent and that any value added service, which was earlier being provided free of charge, shall not be made chargeable without the explicit consent of the customer (Direction dated 3rd May, 2005).
2. In order to address consumers’ concerns relating to charging by the service providers for requests made through call/SMS for unsubscribing of value added service and provisioning of value added services without explicit through tele calling etc, the Authority has directed, through direction dated 30th October, 2007, all the service providers inter alia, to ------

provide, within one month from the date of issue of the said Direction, the facility to all their customers for registering their requests for unsubscribing any value added service by such customers ---

through e-mail or FAX or any other means (other than telephone calls and SMS);


through telephone calls and SMS made to the customer care/helpline/toll-free number (other than e-mail or FAX) without incurring of any cost for such telephone calls and SMS made by their customers;


continue to extend the facility referred to in the preceding sub-paragraph to their customers;


give adequate publicity to the facility, as referred to in sub-paragraphs (a) and (b) above, by publishing complete information about such facility on their websites and by communicating the same through SMS and other means to the customers;


ensure that-----

in case of any offer for any value added service, made in writing or through SMS or FAX or e-mail, (other than tele-calling) to the customer, such offer shall contain all relevant details of the value added service offered to the customer including the charges for such value added service and seek and obtain the explicit consent of the customer, through telephone or SMS or FAX or e-mail or by other electronic means, for availing by such customers of such value added service, before activation of such value added service; and


in case of any offer for any value added service, made through tele-calling or by any other means [except means referred to in item (i) above] to the customer, such offer shall be subsequently made in writing or through SMS or FAX or e-mail, containing all relevant details of the value added service offered to the customer including the charges for such value added service and seek and obtain the explicit consent of the customer, through telephone or SMS or FAX or e-mail or by other electronic means for availing such value added service before activation of such value added service;


the consent referred to in item (i) or item (ii), as the case may be, shall be acknowledged through SMS before activation of such value added service, or immediately after such activation, and also reflect the same in the next bill, if issued to the customer, giving relevant details of the said explicit consent;


keep complete records of such explicit consent obtained from the customer for subscription to the chargeable value added services and the records of the acknowledgements of such explicit consent by the service provider, for verification, for a period of one year from the date of such explicit consent;



3. In order to address customers’ concern relating to unintentional / accidental activation of value added service through pressing of certain key(s) in the telephone instrument / mobile handset such as Press Star to Copy Hello Tunes, Out Bound Dialer (OBD) call, the Authority, directed all the Access Service Providers (including M/s Bharat Sanchar Nigam Ltd. and M/s Mahanagar Telephone Nigam Ltd.) on 27.04.2009 and 04.09.2009 to ensure within forty five days of the issue of this direction that --

in case a chargeable value added service is offered through pressing/dialing of certain keys in the mobile handset / telephone set, such as “Press Star to Copy Hello Tunes”, service provider initiated call or Out Bound Dialer (OBD) call, the service provider shall, subsequent to the pressing/ dialing of particular key(s) in the mobile handset/ telephone set by the customer, expressing his interest to subscribe to such service, convey to the customer in writing or through SMS or FAX or e-mail, all the details of the offer of value added service including the terms and conditions and charges for provision of the service and also about the fact of his having pressed/dialed the particular keys in his mobile handset for subscribing to such value added service, and seek and obtain the explicit consent of the customer, through telephone or SMS or FAX or e-mail or by other electronic means, for availing by such customer of such value added service, before activation of such value added service;


in all cases of activation of value added services, including those covered under item (i) above, the explicit consent of the customer shall be obtained by means of --------


a customer originated call to a specified number;


a customer originated SMS to a specified number;


a customer originated interactive session to a specified number; or


a request made by the customer in writing or by fax or e-mail, --- before activating any value added service;

Provided that nothing contained in this clause or in clause (i) above shall be applicable to the provisioning of a value added service if such value added service is provided by following the double confirmation process as specified hereunder in clause (A) or (B), as the case may be, namely:-


in case of service provider initiated call or Out Bound Dialer (OBD) Call, the following steps or process of confirmation and reconfirmation, including procedure for un-subscription, shall be followed for obtaining the explicit consent of the customer, for activation of the value added service, such as Caller Ring Back Tunes, namely

(Step-1) pre-recorded call is made by service provider informing the customer about the value added service and the charges therefor;
(Step-2) the caller tunes are played and the customer is told through automated announcements to press relevant key(s) in the mobile handset/ telephone set, other than keys ‘*’(star) and ‘9’, to select his choice of the song and thereby expressing his interest to subscribe the service;
(Step-3) the charges for the selected value added service is again announced and the customer is told to reconfirm subscription to the value added service by pressing ‘*’ (Star) key followed by ‘9’ key in the mobile handset/ telephone set;
(Step-4) the subscription by the customer to the value added service is confirmed through announcement;
(Step-5) the subscription to the value added service is again acknowledged through Short Message Service (SMS) immediately after the confirmation by way of announcement as referred to in the preceding step, indicating therein the charges and relevant details of the value added service such as monthly fixed charge, Ring Back Tune (RBT) download charge or its recurring charge, validity period of Ring Back Tune, including toll free telephone number for un-subscribing the service through Interactive Voice Recorder (IVR) or voice or Short Message Service (SMS), as the case may be; and
(Step-6) in case the subscriber seeks to un-subscribe the value added service within twenty-four hours from the time of its activation on the ground that the subscription to such service was unintentional or accidental, the service provider shall un-subscribe such value added service and shall reimburse or credit to the customer’s account the charges, if any, deducted or levied for subscription to such value added service;


in case of provision of a value added service through the mechanism of “Press ‘*’(star) to Copy Hello Tunes”, the following steps or process of confirmation and reconfirmation, including procedure for un-subscription, shall be followed for obtaining the explicit consent of the customer, for activation of the value added service, such as Caller Ring Back Tunes, namely:-

(Step-1) pre-call announcement is made about the Caller Ring Back Tune (CRBT) or other value added service, as the case may be, and about the applicable charges for such service and the customer is prompted to press ‘*’(star) key and ‘9’ key.
(Step-2) the subscription to the value added service is acknowledged through SMS immediately, indicating therein the charges and relevant details of the value added service such as monthly fixed charge, Ring Back Tune (RBT) download charge or its recurring charge, validity period of Ring Back Tune, including toll free telephone number for un-subscribing through Interactive Voice Recorder (IVR) or voice or Short Message Service (SMS), as the case may be; and
(Step-3) in case the subscriber seeks to un-subscribe the value added service within twenty-four hours from the time of its activation on the ground that the subscription to such service was unintentional or accidental, the service provider shall un-subscribe such value added service and shall reimburse or credit to the customer’s account the charges, if any, deducted or levied for subscription to such value added service.”; and


no chargeable value added service is activated -----


as in the case of “Press “*” key to Copy Hello Tunes”, referred to in paragraph 7 above; or


through the pressing of “*” key or “#” key or any other key or any combination of keys/buttons in the mobile handset/telephone instrument by the subscriber,-------

either through outbound dialer or service provider initiated call or during pre-call ring-back announcements (both voice as well as automated) during a customer initiated call to a third party unless the explicit consent of the customer is obtained in accordance with item (i) and (ii) above;


music or video related value added services, such as caller ring back tune, background music, wall paper, etc., shall not be provided, even if it is provided free of charge, without taking the explicit consent of the consumer in the manner as indicated in item (ii) above;


the service provider shall inform the subscriber through Interactive Voice Response (IVR) or voice or Short Message Service (SMS) at least three days before the due date of renewal of a subscribed value added service, the due date for renewal, the charges for renewal and the toll free telephone number for un-subscribing of such value added service.




[ For more information click here Direction No. 303-1/2006-QOS dated 27th April, 2009 ]

[ For more information click here Direction No. 305-5/2008-QOS dated 4th September, 2009 ]

Hi Ashwinder,



Thank you for writing to us. As per your request, the Callertune service has been deactivated on your number. We believe that our Customer Care team has been able to resolve your query to your utmost satisfaction. Please feel free to write us at vodafonecare.[protected]@vodafone.com for any further queries or requests and we would be happy to help.



Regards,


Vodafone Customer Care, Punjab.

I am trying to change my caller tune to 'what makes you beautiful - up all night' from an hour. 2 of your Customer care executives told me to call up 573732 and confirm the same. But every time I go ahead - It says this caller tune is not provisioned for you! What does that mean?!

-Priyanka

Hi,
You tried calling me??? that above is one standard reply i see to all the complaints, my regular number is posted in the complaint.. and noone called. Did you even read the complaint ???
Why do u want to show that u want to help.
starting from the mini store to cutomercare begumpet and higher officials the nodal officer(grievance officer) all of them go about saying whatever comes to their mouth and why do u think anyone will even try to believe vodafone ???
VODAFONE cheats customers, especially it never returns money to people they are only interested in taking money from customers...
"Your ad should be the dog will follow you until u are out of money to pay vodafone"

THE CUSTOMER CARE REPRESENTATIVE - MOHD. KAMAR - IS REFUSING TO TRANSFER THE PHONE CALL TO AHIGHER AUTHORITY

MOHD KAMAR IS SAYING THE FOLLOWING :-
1. I CANNOT TRANSFER THE PHONE CAL TO A HIGHER AUTHORITY BECAUSE THEY ARE BUSY
2. I CANNOT DISCLOSE WHICH CALL CENTRE I SIT IN
3. AT LEAST I AM TAKING YOUR REQUEST - SO WHY DO YOU WANT TO SPEAK TO MY HIGHER AUTHORITY
4. YOUR ECS REQUEST WAS TAKEN ON TH 15TH APRIL - AND YOU WERE PROMISED THAT IT WILL TAKE 15 WORKING DAYS - BUT THE BANK IS TAKING SO MUCH TIME - SO WHAT CAN WE DO (to this I said that you could have sent an sms or an email or a phone call saying that this time it is not done)

AS I SAID - HALF KNOWLEDGE CHILDREN WHO BARELY MANAGE TO SPEAK ENGLISH ARE HIRED SO THAT VODAFONE CAN GET AWAY BY PAYING CHEAP SALARIES TO THEM

Please mail your complaint to the following email ids and only then the problem will be solved:

to: [protected]@nic.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in, [protected]@trai.gov.in

cc: marten.[protected]@vodafone.com, vittorio.[protected]@vodafone.com, samaresh.[protected]@vodafone.com, tv.[protected]@vodafone.com, kumar.[protected]@vodafone.com, anuradha.[protected]@vodafone.com

MY OUTGOING SERVICES HAVE BEEN DISCONNECTED YET AGAIN

IS THIS SOME SORT OF A JOKE ??

THIS HAS BEEN DONE INSPITE OF THE BILL PAYMENT THIS MONDAY

Vodafone — complain for high charging of ISD calls

ON 30TH SEPTEMBER 2011 AT 11:49 PM A CALL WAS MADE FROM THE PHONE NUMBER [protected] TO AN ISD NUMBER[protected]. THE CALL WAS DONE UPTO 8 MINUTES AND THE CHARGES IS RS.360 WITHOUT ANY DISCOUNT.

Plz send me a website link for WB circle vodafone call and sms list to my e mail id <[protected]@gmail.com> Thank u. with regards Kunal Champader

Dear Sir

Call history of prepaid mobile number

I want last two months call and sms history of a vodafone prepaid number i.e., [protected], kindly make it as soon as possible and send to my email id, [protected]@yahoo.co.in or [protected]@gmail.com


Regards,
Monika Sharma