| Address: Hyderabad, Andhra Pradesh |
Sir,
I wanted to cancel my postpaid connection [protected] & [protected],
When i visited the vodafone store at chintal, hyderabad the store incharge told me u can cancel after 3 months in order to get the deposit refunded, so i waited for 3 months and then went to get the number cancelled. This time at Vodafone store begumpet,
The representative there, processed the request and told me i have to clear Rs.174 to close it, which i paid and while checking the calculations i found that my deposit amount was only Rs.300 for noth numbers put together. I paid a deposit of Rs.600 for both numbers. The representative at vodafone begumpet asked me to take up this issue with the vodafone store where i paid the amount, i came back to Vodafone mini store chintal, I verified with the reciept i had, and after the talk with codafone store incharge, and i understood the amount was put into the pocket of the vodafone store incharge...
Now i went back to vodafone store begumpet and placed a complaint about the deposit amount issue, they said we will look into it and then get back to me once the issue is resolved. i wantd to cancel the account and Surprisingly they told me that i can get refund back only after 6 months !!!!!!!!!
I cleared unbilled amount (after deducting deposit amount) to close the account few days back and now they say only after 6 months deposit can be refunded
So i waited for about 15 days and then i received a call from vodafone support asking me WHY I WANT TO CLOSE THE CONNECTION, further when i verified, he said the deposit is now Rs600, and was credited to my account by vodafone store chintal (BRAIN POWER technologies)
as despoit amount 10 days back. I never received any intimation or call from vodafone though the representative told he would personally call me once the deposit issue was resolved and customer care would also call me.
I decided to take up this issue and went to meet the Grievance officer at Vodafone HEad office located in begumpet, Varun TOWERS.
In the conversation he says i should go catch the neck of vodafone mini store incharge to get the deposit amount back, and that the VODAFONE MINI STORES DO NOT belong to VODAFONE
(wow i wonder why they are using VODAFONE mini store, guess vodafone charges BRAND royalty fees for using the their name)
All the above said took about 25 days and in the mean time, my numbers are active and i was billed and the grievance officer asked me to go clear the unbilled amount and close the connection. !!!!!!!!!! i waited for 25 days for issues of VODAFONE cheating ME to be resolved and i was not informed for clearing of the bill, and when i dig into matter it was resolved, and above all the amount stolen by vodafone store guy from desposit, instead of refunding me it ws sent back to vodafone account, and in POSTPAID cancellation refund of deposit needs 6 months, so my money is GONE to vodafone, and above all i have to still PAY vodafone the unbilled amount for all this period.
I just left the numbers active without paying anything, and saved my time without roaming around looking for the customer SUPPORT which actually caused me loss of money and time. i am shifting my corporate account numbers all of them to other service provider. and i had a issue with my corporate account numbers and when speaking to customer care he told me after 90 days i can get back my refund. i.e 3 months and he is 200% sure about it and this rule did not chagne at all.
In SHORT VODAFONE does not have any customer support and what they do is CHEAT people, with just advertisements. They take money and still they want more before providing any service and over that NONE of the vodafone employees and the so called (does not belong to VODAFONE) Mini store people, know any rules or conditions and so they create their OWN rules as and when they want as per convenience.
And during this 25 days of torture, i found very interesting complaints especially on VODAFONE 3G, my simple advise to all, do not USE vodafone. (They are capable of raising Rs.2500 bill on a prepaid mobile which had 81 rupees talktime...and ofcourse you just end up paying money to vodafone and it will never END.. you keep paying paying..)
Regards,
PurnaChand
[protected]
Aug 13, 2020
Complaint marked as Resolved 
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Vodafone — unwanted deduction in my account balance?
VODAFONE SERVICESWhat can i do? Where do I need to contact? ELSE SHALLI CHANGE MY SERVICE NETWORK?PROVIDER
unwanted deducation in my account balance? i am a vodafone user from more than 5 years. Thers is a un wanted deducation in my account balance stating i have sent MMS messages, where as i have sent only SMS messages and the balance goes negative upto - 80 rs. How is possible? and when i complained there was no satisfactory answer regarding why the balance went in negative that too upto 80 rs.