Vodafone India Complaints & Reviews

I Amarnath tiwari from user of vodafone mobile number [protected] fom hyderabad my billing date for the same is on 8th of every month,and my due date in on 26th,so i make the payment in between the due date,this morning i got a called from vodafone collection represntative mobile number [protected] who just been rude and started the call abusing me and my family members and demanding to pay by 12th im just shun by such a patheic and rude call by vodafone representative who happens to be a female and its same on vodafone on that such people represt there company,pls check in this regards i just hope i get justice through this channel and some strick action must be taken.waiting for reply and justice.
Thanking You
Amarnath Tiwari

i have a vodafone number [protected] on which every month services which are not required by me are activated charges are deducted from my account. Every time i have to contact customer care and deactivate the service and ask for refund. However the same service is again activated and same process is repeated.

In some way last month vodafon activate Gurbani scheme on my number. M received msgs from vodafone on 05.04.2011at 08:28 am ,06.04.2011 at 09:18am & 07.04.2011 05:23 pm that from my balance 49 rs. will deducted on 08.04.2011 and that same day (05.04.2011) in night I talked to your costumer care executive Mr. Mukesh saying that balance will not be deducted but all was in vein and on 08.04.2011 my balance amount was deducted. Then m again talked to your customer care executive on 08.04.2011 and he give me number to deactivate to that scheme and I used that way and deactivate Gurbani scheme.

Inspite of all this again today (04.05.2011) I receive same msg on 04.05.2011 at 08:03 am that “Hello ! Aapke account se GURBANI _ Name suvidha ka RS. 49.00 ka sulk is 06.05.2011 ko katega. Kripya balance banaye rakhe”. What is this WHY balance bnaye rkhe bina kissi karan katwane ke liye hum balance baar baar katwane ke liye nhi rkhte calls krne ke liye rkhne hai.........



Inspite of remaining you couple of times that to deactivate Gurbani Service, it's still not done and my cell phone balance is getting deduct every month due to this inconvenience. Immediately deactivate it, make sure my balance not deduct any moreeee..........

Dear Sir,
Myself is Naveen Aggarwal working in Japanese MNC in Bawal, Delhi-Jaipur Highway. We have taken 5 corporate connection from Vodafone in last August. During the negotiation, I have cleared to their sales person that I will be needing unlimited internet access plan as the same I am using in other service provider. The gentlemen talked to his seniors and agreed to serve as I requested.

Then we started using their service including internet access also. Till Feburary, everything was ok but, suddenly in April'11, they have raised a charges for internet usage amounting Rs. 19,445.00.

I surprised to see the bill and when I compared with old bills, I doubted that there must be some goof-up at Vodafone end.

Then I called up their area office and talked to Mr. Sriram on [protected] and asked him to check the same from their end. I did not get any reply. After two days, I caled him up once again, then he told me that your internet usage were high that's why the amount is being shown in your bill. I told him that when I have taken plan for unlimited usage from vodafone and even vodafone did not charged anything for any usage till Mar'11, how they can start charging for the same service and that's too in huge amount. I also told him that my usage are always normal, so check it once again and get it corrected.

After that I called him up 2~3 times but he did not pick up my call.

Moreover, Vodafone has disconnected my all services without any intimation. I got their msg for this but it was too late.

Kindly help me out on this.

Regards.

Naveen Aggarwal

I have been calling Vodafone from past 2 weeks for getting the number ported out to Aircel. The customer service tells me to contact the store, when I go to the store I'm asked to wait and the same story continues...Vodafone empaloyees gives people mental stress for which I think we need to practice meditation before calling vodafone customer service, its that bad...I had a corporate plan with Vodafone, since the access for Skype, Fring, handset as a modem was not given I got an Aircel pre-pay connection with which Skype, fring was accessible and I was happy too. Since Vodafone number is an old number I wanted to port out. I was told by Vodafone Customer service that I need to convert my corporate plan to an Individual plan, mails were sent to corporate email Id for conversion of the plan however no action was taken hence I went to Vodafone store in Goregaon (Hypercity) after so much of hassle the plan got converted, I called Vodafone to check if I'm clear to port out, they then told me that the contract obligation was set up and they had to remove it. I went to the Vodafone store in Mira Road, they said it will be taken off after 48 hrs for which they placed a request, I also spoke to manager: Prasana and Naseem from customer service in regards to the same however they were very awful. After 48 hrs when I called Vodafone customer service, Spoke to manager: Pankaj,he told me that contract obligation was taken off however since the bill was generated on 1st May I had to pay the bill for which the contract obligation was set up again, he told me to pay the bill and once the payment reflects the contract obligation will be taken off automatically and immediately. No calls or sms was given by Vodafone to inform me about the bill which is due on 19/05/2011. I paid the bill and called Vodafone again, then I had an agent telling me it will take another 48 hrs for the contract obligation to be taken off. Today I received a call from Retentions advisor: Zaheer, he said that I can port out only after my next bill date 01/06/2011. Different information given by different people, who shall I trust..Looks like Vodafone doesnt want me to port out...I dont trust vodafone as a whole coz people from Advisor level to manager level dont know their process, their ads says HAPPY TO HELP but they dont mean it...These guys from customer service and the store have harrassed me mentally and here I am to let your know about it so that something can be done about it...My issue is still UNRESOLVED....Kindly look into it.

have purchased a 3g stick for rs 1699/- from alpha telecom bhandup i got a call frm the no [protected] i was told about the 3g stick because i am using vodaphone mobile service no [protected] which i am satisfied to an extent i believed about the sweet talks by miss simran who spoke & convinced me to buy the 3g stick with a free plan of free unlimited usage for a month with speed more than 1 mbps faster down loads which is like gimmick & mockery to your esteemed company ruining your image stick no is [protected] received on 30th april 2011 the speed is like a tortoise which is frustrating me to file a complaint if i dont get my money back i would go ahead with the highest authority in INDIA DONT PLAY FOOLS WITH PEOPLE WHO GIVE YOUR CO GOOD BUSINESS my cable operator is 100 times better than tour so called 3g lallu stick.paid by cheque no 890047 dtd 25.04.2011 to alpha telecom arrange the refund as soon as possible keep the free internet with yu .DEEPAK FATNANI,VERSOVA SANDEEP CHS FLAT NO 14 JUHU VERSOVA LINK ROAD,ANDHERI W MUMBAI 53.[protected]. VIGILANCE.

I was purchased a vodafone datacard in last week but it’s not working when i was complained for it no one give proper response (customer care).

I am spending 1500RS but after 5 days i am not opening a singel web page on my PC.

I am purchasing this data card by a phone communication...

Vodafone Mobile Connect 3G USB Stick
Sim No.: [protected]
M No.: [protected]

It’s a BIG ‘?’ on Vodafone brand and vodafone services. I have also 5 Vodafone connection in my home all is postpaid

Please Help me….

Thank’s

Best regards

Shailesh Kumar Pandey S/O Shri Daya Shankar Pandey
C-56 A, Rajdhani Park, Nangloi, New Delhi-110041
Near Gurudwara.
Personal Mobile No.: [protected]

i have a vodafone mobile connect data card. till the launch of 3g the support and services were good but now they have been giving me a lot of trouble.
firstly they have no dedicated customer care number for individual users, only for business houses.
secondly, every time i call customer care they say that you have reached pre-paid and then tell me to use a post paid number to call post paid. if a user has no post paid number then he must buy one to just be able to lodge a complain.
thirdly, when i complained that i am not getting promised bandwidth in my 2g plan, i was told to buy 3g and that irrespective of what they promised, they won't give speed in 2g, in short arm twisting me to buy 3g plan

I have been trying to talk to a customer care executive for the last two days. The has ceased to give an option of speaking to a customer care executive after one clicks "1" for the "Billing and Tarriff related information" option.

Even if one selects "Value Added Services" and then select the "any other services" tab, it starts repeating the option.

It is extremely frustrating to not be able to speak to a human being after so many efforts.

I had requested to migrate my mobile number from post paid to prepaid ([protected])
from last 12 days they have bared my call incoming as well as outgoing. i gave my documents to mr. srikant (shivaji nagar) (20.4.11). he gave me new sim card and told
it will start by 23.4.11. on 23 .4.11 my sim card became invalid. At that time i put the new sim. it was showing network but all calls were bared.

Again I visited the store (shivaji nagar) on 24.4.11. mr.vipul told in 15 min. your sim will start. But it didn't start. on 25.4.11 i visited vodafone store (pimpri) they told submit your documents. on 26.4.11 again i visited vodafone store (pimpri) they told u have to go to shivaji nagar and they have not activated your D.B.R.

FOR 3 DAYS THEY HAD NOT ACTIVATED D.B.R.

After activating D.B.R. then also my number is not activated (4.4.11)

then he gave me a new sim. that too taday became invaid. (4.4.11)

i[censored] dont want to give service at least port my number or start the service.

i fixed my Mobile Bill limit to rs.1200/- So that i will get some grace period for paying amount, as my Bill Generate on 11th of each Month and have to pay by 28 end of month, But Suddenly Vodafone has reduce my Fixed Limit ot half = Rs.600/- and current Month my bill has come 600/- for last month and they have stopped my Outgoing call

when i ask customer care centere they said u submit the letter for increase the fixed Bill, i mention that already 6 month ago i submited with my signature that i need minimum 1200/- limit then why they have reduce the limit and each and every time i have to go to voda store and sign the letter is bull , they are saying it accorind to moving average they have reduce,

But when i say i have another number and that number Limit is rs.3000/- and it has never changed then why this is to suffer

My Number is [protected]

I ask to Trai to take action against for consumer suffer, they take advantage

when i ask to change the operator they said u have to wait for 1 month and then only can move

Number portability
This is very disappointing customer support from Vodafone as they are not ready to leave my number from their service after requesting the portability of my number 14 days back after paying Premium amount 1000/-. .. After some days Vodafone sent me a message saying that my portability request has been rejected. I am really disappointed by vodafone support and their service. please someone tell me suggesting what should I do now. I want to leave Vodafone.

Name : vinod kumar
Number : [protected]
Porting Request number : VA379146.

pre-paid mobile no. [protected]

Call charges are suddenly changed without intimation. Earlier charges were debited according to the seconds but now calls are being charged for Re 1/min. So, pl. tell me why call charges has been changed & my phone comes under which plan.

Recently around Rs. 400/- is debited from my account, pl. tell me the reason behind this because i don't know.

thanks

Thanks for quick response.

Please also give these reason:

May i know when you have revised your process? why it is not informed me through any medium like sms or mail..?
Is this process revised only for single number [protected]? why not for my other no. [protected] & [protected]?
and if this is the new process to deposit 3000 Rs. Why u have activated my roaming service without any deposit?


Give me actual reason and compensation otherwise I will take you in consumer court.

Mob. No. [protected]
Name: Shariq Hussain.


Regards,
Shariq Hussain.
Chip Design Engineer.
STMicroelectronics,G. Noida,
INDIA









Hello,

Please give me reason, why my roaming services was deactivate on 26th & 27th April.
while my others vodafone no. [protected] & [protected] was working properly.

Also when I asked to customer care from other no. to activate it, he refused to activate it and asked me to deposite 3000 Rs. as a security(comm. ID[protected] . As I am using Blackberry services, I was unable to use mail accesss that made a heavy financial loss to me.
and also There is no any prior intimation sent to me about the services.

I need a strong reason to clarify the problem and also waved off my call charges that i made a call to customer care from my other vodafone no. [protected].

Mob. No. [protected]
Name: Shariq Hussain.


Regards,
Shariq Hussain.
Chip Design Engineer.
STMicroelectronics,G. Noida,
INDIA



This is a email discussion.

My balance keeps reducing by 5rs for no reason at all. When i called 198 to complain, the executive sent me a msg "CAN Win" to 144 but my money which i had lost wont be refunded. k fine..i did that but it has not stopped and now i cant even complaint don't know whats wrong. I don't wanna recharge and want to change the service provider

Hi ,
I have applied for mobile number portability and wanted to switch from Vodafone to Airtel. But Vodafone rejected my request mentioning "The number or range is in Contractual Obligations...". I am not sure what contract is associated with number.
When I contacted Vodafone customer care they said to visit their store.
My doubt is that Is there any clause in MNP to stop user from porting out.

Please let me know what else I can do to port out from Vodafone cause i am absolutely dissatisfied by the service plus vodafone have a regular habit of changing their scheme also other service providers have better schemes.

I have paid my monthly bill of 315.29 on 04/04/2011 using quick bill pay. Vodafone refuses to acknowledge this amount. They asked me to submit copy of my bank statement. I DID that. Still they are not crediting rs 315.29. I have spent more that 3 hours on this and two trips to vodafone care that translate to more than rs 100 in petrol.
I am being harassed by vodafone gujarat.


My relationship number is 1.30388719

1. Vodafone activates the sports pack even though i dint ask for it.
2. I call vodafone to de activate it and the custoemr care executive insists tat he de activated it.
3. I still get charged for sports update pack that was supposed to be deactivated.
4. I call again and ask for the same. Again the response was that through message its deactivated.
5. I still get charged for sports update.
6. I had to personally go down to the office and fight it out to remove the pack.

Now the question is . How can vodafone provide such horrible customer service.? How can they activate a pack witout my confirmation. ? Who is gonna pay back for my balance that i lost since a month or more. Vodafone is least bothered. They haven given a good offer also though the customer care executive insists that i stick wit vodafone and that some person is gonna call me and give a good offer. its been a month. i haven recieved any phone call for vodafone. I am a customer since 7 years. such cheap tricks from vodafone is driving old customers to other providers. 1 rs daily rental and 1 rupee a call when all my frnds are enjoying 10 ps per minute? now now.. its gonna take more than my balanace refund for this..

I am Gaurav Varshney using vodafone([protected]) from 2.5 months and I have never requested for any of the additional services. But in past 2 month they have activated caller tune 2 times without my request and deducted money Rs.60. It is not big money but still they are deliberately deducting money from my account balance which is not good and don't know how many times they are going to do this.I want vodafone to stop doing this and return all my deducted money or some action should be taken against them.

Dear Sir,

My mobile no. is ..................... and yesterday night I have lost total balance may be due to inadvertently I was connecting to Vodafone mobile to my laptop for utilization of Internet.

Few months back I approch to Vodafone customer care for system based internet facility but that time they denied, Now I want know how this vodofone GPRS automatically connected to internet without subscribing Pact data and other configuration not done in the laptop.

On account of this I have lost Rs. 93 and now balance is showing Rs. -65. consequent upon this is only due to providing the inadequate services by you. As such I do not wish to avail the service of Vodafone and want to disconnect the same.

Please comment on this per return.


with regards

Prakash

If you go through the emails between me and Vodafone you will get the whole picture and even after that my phone is not working. Shameless people at Vodafone..

Read below

[protected] Forwarded message[protected]
From: Ramneek Bhasin <[protected]@gmail.com>
To: <rajesh.[protected]@vodafone.com>
Date: Sun, 1 May 2011 01:49:46 +0530
Subject: Re: Very Very URGENT. [REF:[protected]]

Hello Smriti,


I would like to inform you that the phone is still not working. Nothing has changed and everything is still the same.
FYI I have given up on Vodafone now when even the Appellate Authority cant do a thing to resolve a problem.
You are all the same from Customer care to the highest authority, in a word useless.


I have to think about my next course of action.


Ramneek






On 23-Apr-2011, at 4:02 PM, Rajesh Shetty wrote:


Dear Sir,

Thank you for your email dated 20/04/11 about your Vodafone Number [protected].
We would like to inform you that we have refreshed the services of International Roaming.
We would also like to inform you to select the network manually to use the services in Roaming.
In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,
Smriti Srivastava
(On behalf of Appellate Authority)

Contact numbers*
Vodafone Care : 111 or +91- [protected]
Appellate Authority : +[protected]
Fax number : +91- [protected]
E-mail : rajesh.[protected]@vodafone.com
Website : www.vodafone.in


Dear Sir,

Thank you for your email dated 20/04/11 about your Vodafone Number [protected].
We apologize for the inconvenience caused to you and will make sure that necessary action is taken to as soon as possible.

We would like to inform you that we have forwarded your issue to the concerned department and shall revert back within next 24-48hrs.

In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,
Smriti Srivastava
(On behalf of Appellate Authority)

Contact numbers*
Vodafone Care : 111 or +91- [protected]
Appellate Authority : +[protected]
Fax number : +91- [protected]
E-mail : rajesh.[protected]@vodafone.com
Website : www.vodafone.in

---- Original Message ----
From: [protected]@gmail.com
Sent: 20-Apr-2011 15:13:30
To: rajesh.[protected]@vodafone.com; puneet.[protected]@vodafone.com; vodafonecare.[protected]@vodafone.com
Subject: Very Very URGENT.

Mr Rajesh, Puneet,


Please Read the emails below carefully. It explains the problem I am facing since years and Vodafone has not been able to rectify it fully.
Now I am in Australia (Brisbane and Darwin) ad my phone is not working since I have landed here on the 17th April 2011. It is lying like a peper weight on my desk.
Tell me is it so difficult to give a service that i have paid for. it is so frustrating when these things happen. I landed at Brisbane and no one was there to pick me up so i wanted to call the people who were to pick me up, I switch on my phone and not surprisingly it did not work and still does not. it is powered on, manually selected every network available.BUT NO.

I have repeatedly had these problems. WHY? and every time after I send you these emails the phone magically starts working in a day or two. I hope such a miracle happens this time too.
The problem lies that side so please do something about it.

So please read my mails below carefully , paying special attention to the Dates and where I have been to.

And If you cant rectify it really quickly then please send me my Unique Porting Code because I have enough of this crap. I cant get it myself coz I am out of India for 3 months and the phone is not working so I cant get it by sending the message to 1900.

I really hope it works now.

A lost customer

Ramneek

Begin forwarded message:

> From: Ramneek Bhasin <[protected]@gmail.com>
> Date: 13 December 2010 7:30:15 PM GMT+05:30
> To: rajesh.[protected]@vodafone.com
> Subject: Urgent
>
> Hello Mr Shetty,
>
> My name is Ramneek Bhasin and I am a VF customer for more than 5 years. I work in the merchant navy so it involved a lot of travel as you can imagine. Therefore the need to be connected with home/family at all time so i have international roaming and BB services all activated on my number [protected].
>
> I have this problem with my VF that SOMETIMES when I go to places outside India my VF phone does not work. It cant logon to any network. I tried manual connection, changing phones and selecting International roaming on my the SIM menu but of no use.
> It is not the first time I am writing you about it. Some 6 months ago also I had the same problem when i was in US and Canada my phone was useless. Now I am in Australia and New Zealand and its the same problem.
>
> Your customer care is useless they keep repeating the same things I mentioned above like parrots but are of no use whatsoever. As you can check yourself, I left India on the 1st Dec and there has been no activity on my number coz it doesn't work.
>
> not this is getting very frustrating for me and I am planning to change to another operator as soon as number portability is introduced. I still pay for the time my phone is no more than a paperweight for me.
>
> FYI on the same phone, another VF prepaid sim work fine but not mine for some reason you know best.
>
> The last time I emailed you for the same problem while I was in US, the problem was fixed within hours of sending the email to you. Hope the same happens this time too.
>
> Hopelessly frustrated.
>
> best regards,
>
> Ramneek Bhasin
> [protected]
Begin forwarded message:

> From: Ramneek Bhasin <[protected]@gmail.com>
> Date: 31 August 2010 4:04:43 PM GMT+05:30
> To: vodafonecare.[protected]@vodafone.com
> Cc: puneet.[protected]@vodafone.com, rajesh.[protected]@vodafone.com
> Subject: Vodafone Problem --- Urgent
>
> Good morning,
>
> I, Ramneek Bhasin, Vodafone number [protected], am really upset about EVERYTHING Vodafone.
>
> I am travelling and my Vodafone phone is not working. It was working very well till about 20 days ago. then I switched it off as I didn't need it and then I switch it on and it wont work. I do depend on a my phone a lot as I travel all the time so I have international roaming and blackberry service activated on my number. But all of it is not working now.
> I get very lame excuses from the help desk who have actually no idea of what is going on, and they are not HAPPY TO HELP'. They all say the exact same things like switch your phone on and off, select network manually, goto vodafone optional and activate International Roaming. One agent also told me to change my handset. Great. Well I have done it all and nothing works now. My bills are all paid in time. So whats the problem. Its was all working very welltill 20 days ago. Same phone same settings and same locations( Between USA and Canada) where it actually worked.
>
> Can some one have a look into the matter and do whatever it takes to get the thing working..
>
> Many thanks and best regards,
>
> Ramneek
>
> PS . I am really upset and have tried to be as polite as possible.
>
>
Begin forwarded message:

> From: Puneet Arora <puneet.[protected]@vodafone.com>
> Date: 1 September 2010 1:13:25 PM GMT+05:30
> To: [protected]@gmail.com
> Subject: Re: Vodafone Problem --- Urgent [REF:[protected]]
> Reply-To: puneet.[protected]@vodafone.com
>
> Dear Sir,
>
> Thank you for your email dated 31/08/10 about services in roaming about your Vodafone number [protected].
>
> We would like to inform you that the services for international roaming is active dated 04/05/10 and Blackberry is active dated 19/05/10 on your Vodafone number. We would also like to inform you that we have sent your complaint to our concern team and same will get back to you within 48 working hours.
>
> In case you need further assistance, please do call or email us. We will do our best to help you.
>
> Happy to help
> Anjana Singh
> (On behalf of Nodal Authority)
>
> Contact numbers*
> Vodafone Care : 111 or +91- [protected]
> Nodal Authority : +[protected]
> Fax number : +91- [protected]
> E-mail : puneet.[protected]@vodafone.com
> Website : www.vodafone.in
>
> ---- Original Message ----
> From: [protected]@gmail.com
> Sent: 31-Aug-2010 16:04:43
> To: vodafonecare.[protected]@Vodafone.com
> Cc: puneet.[protected]@Vodafone.com; rajesh.[protected]@Vodafone.com
> Subject: Vodafone Problem --- Urgent
>
> Good morning,
>
> I, Ramneek Bhasin, Vodafone number [protected], am really upset about
> EVERYTHING Vodafone.
>
> I am travelling and my Vodafone phone is not working. It was working very
> well till about 20 days ago. then I switched it off as I didn't need it
> and then I switch it on and it wont work. I do depend on a my phone a lot
> as I travel all the time so I have international roaming and blackberry
> service activated on my number. But all of it is not working now.
> I get very lame excuses from the help desk who have actually no idea of what
> is going on, and they are not HAPPY TO HELP'. They all say the exact same
> things like switch your phone on and off, select network manually, goto
> vodafone optional and activate International Roaming. One agent also told me
> to change my handset. Great. Well I have done it all and nothing works now.
> My bills are all paid in time. So whats the problem. Its was all working
> very welltill 20 days ago. Same phone same settings and same locations(
> Between USA and Canada) where it actually worked.
>
> Can some one have a look into the matter and do whatever it takes to get the
> thing working..
>
> Many thanks and best regards,
>
> Ramneek
>
> PS . I am really upset and have tried to be as polite as possible.