Vodafone India Complaints & Reviews

Sir,

My outgoing calls were barred by vodafone without any warning message on Apr.27 at 8a.m. I had to keep calling the customer care in order to find out the reason for the same wherein after around a 120mins call , i was told that my credit limit had exceeded. I made a payment of Rs.1000/- after which my outgoing services were started , but only for 1 day. After this i visited vodafone center but they could not provide me any information regarding my billing details. My bill details which were sent to me on Apr.30, wherein my 21mins call to France was charged @ Rs.2100/- .

I checked the call rates via sms as told by vodafone, wherein i was told the rate is Rs.10 per minute for mobile. Also i visited vodafone store again on May.14, but they had no call rate detail regarding the code i had dialed and i was simply told that call rates were levied from France for my call and they can not do anything about it.

Today I contacted 198 again to confirm the ISD rates to France wherein i was again told that the call rates are Rs.10 per minute for mobile and on asking about the code i had called they had no information.

So, according to vodafone the number i dialed is a premium destination and ought to be charged at a higher rate, but they have no proof to produce.

I have wasted a lot of time , contacting customer care which is always busy and takes 40-50 mins to connect and also in visiting vodafone stores. My services are barred since last 18 days.

Kindly look into the matter.
I want my ISD call to be charged at Rs.10 per minute only which is the rate that their web site shows and also provided on sms.They should not unnecessarily levy a high charge in the name of premium destination.

Since 24 April 2011, I have been requesting for the deactivation of my Mumbai voadafone number due to my relocation to Delhi. I was guided by the customer care representatives to send mail, I did it several times but in vain. I have been calling the Customer care regularly to follow-up but still my mumbai phone no. is not deactivated. This is really pathetic and annoying. I would like to bring it to your notice how discomforting they have been and strict action required.

My mumbai no for deactivation is [protected].

I want the call and sms details of [protected].....as soon as possible.....plz help me......

Dear Sir

Kindly refer my earlier email correspondence regarding complaint against my mobile network (My Mob No:[protected]. Please not that my reliance mobile number 2 months back changed to Vodafone network Portability). The network problem has been brought to your customer department many time and there is no feed back on this. Am forward the customer care complaints and consumer complaints are attached given bellow. I request your personal intervention to sort out this issue amicably and hope you will do the needful. I am eagerly awaiting your reply.

Complaint Numbers - [protected],[protected],[protected]



Regards
Alex
Mob:[protected],[protected]


Vodafone
Location: Ernakulam, Ernakulam, Kerala, India
alexalu666 on Mar 31, 2011
Connection ERROR
Hiii

Last month am changed to my reliance CDMA number (Mob no:[protected]) portable to new network(VODAFONE).But now one problem happen to phone.The problem is CONNECTION Error....So kindly solve the issue.


Regards
Alex.




Vodafone
Location: Kerala, India
alexalu666 on Apr 9, 2011
Error In Connection
Dear Sir

My mob number: [protected] frequently getting ERROR IN CONNECTION and am unable to contact in my mobile to other all networks...this is the second time the problem happened please ensure to solve this problem with immediate effect otherwise I am forced to discontinue the Vodafone network hope you will understand the situation and do the needful..awaiting your reply per return..



Regards
Alex
mob:[protected],[protected]



Vodafone
Location: Ernakulam (Aluva), Ernakulam, Kerala, India
alexalu666 on Apr 23, 2011
Error In Connection
REMINDER 1

Dear Sir

Please refer my earlier complaint (ERROR IN CONNECTION - Mob No: [protected]) dated 9th April 2011 as per below mentioned e-mail.So far I neither received any response nor heard any thing from you regarding my mobile network complaint.Hope you will understand my situation to settle this issue without any further delay.I am eagerly awaiting your reply per return.



Regards
Alex
Mob:[protected], [protected]

I am holding postpaid connection of vodafone company. I am paying all my bills regularly but there are lot of discrepencies in all the bills.i have said i want to change my plan postpaid to prepaid but without any information vodafone charged 1 year rental of postpaid plan.therefore i have not deposited my bill kindly change my plan from postpaid to prepaid and adjust my bill amount otherwise i will not pay the bill amount.i have contacted to your customer care service no.111 but all executives had not replied me properly and asked lot of irrelevant information.they are promising but they are not responding properly,they say they will change the plan everytime but they never changed,even we approached higher athorities,they are also not taking any steps,due to this we are getting higher bills every month.customer will not trust vodafone if their customercare works like this.my vodafone no. is [protected] and my email id is [protected]@gmail.com

I am holding postpaid connection of vodafone company. I am paying all my bills regularly but there are lot of discrepencies in all the bills w. e. f. july, 2010 onwards i have contacted to your customer care service no.111 but all executives had not replied me properly and asked lot of irrelevant information. Today on 15th may,2011 my call forwarded to senior executives 4 times but they have not entertain me. The call was disconnected from the vodafone and every time however, I hold the call every time for a 10-15 minutes long period. please consider it and obliged me. All actions to be taken against this complaint must be sent to this e-mail address:

adhiraj.[protected]@gmail.com

I M A DEALER OF VODAFONE MOBILE SERVICES FROM VERY FIRST DAY AND HAVING MEMBERSHIP OF RED CLUB BUT I HAVE NOT FOUND ANY SUPPORT FROM MY AREA DISTRIBUTOR AND LOCAL TEAM OF VODAFONE.

ON TIME OF JOINING RED CLUB THEY SHOW ME MANY BENEFITS BUT GIVE NOTHING EXC INVERTOR+BATT THEY NEVER SUPPLY SIM CARDS PROPERLY MOSTLY HE HAVE INSUFF VALUE HIS STAFF IS NOT TAKING ANY PAIN FOR ACTIVATIONS BY ALL THESE REASONS I PUT BACK MY INTEREST IN SELLING VODA


I KNOW VODA IS A WORLD WIDE COMPANY AND PERHAPS MY DESCIGION PUT NOT ANY EFFECT ON UR BUSINESS BUT IT WILL BE EFFECTED YOUR REPUTATION


SO PLEASE DO PROPER IN MY CASE I M PURELY TRUSTED IN VODA AND WANT TO DO MORE BUISNESS BUT IN PROPER WAY AND WITH RESPECT

HOPING 4 FAVOUR

LUCKY ELECTRONICS 120/75 A LAJPAT NAGAR
KANPUR U.P (EAST)
DEMO NO [protected]

vodafone is cheating customers by activating vas servises them selves , my number is [protected] i recieved a call from customer care centre and i disconnected then i recieved message saying caller tune is active in you number i was shocked with out my knowledge without asking me they have activated caller tune and i donot have that much time to visit vodafone care , im working for 3000 i cant afford 30rupees to caller tune or any other service , also im not uneducated that i activated and telling its activated , im dead sure i didnt activate any of the service , please do not cheat customer for your sake by activating servises , we knw value of money 45 rupees i have lost for your reason i know how hard to earn that money ,iam not thieve to enjoy all that servises i work hard and i cant afford money for your servises please return my money

Respected sir, My name is Chintan Gupta, serving in a shipping company in Pune, I have a prepaid connection taken from Vodafone outlet in April 2011 with proper documents.(Passport Copy) 4 days back I received a message from Vodafone, your outgoing service has been temporary withdrawn due to non submission of documents again I submit my driving license copy & pan card copy & one photograph at Hadapsar center (Manisha Elitz Building, Pune Solapur road, Shankar Math, Pune - Contact no [protected]) with local reference on 13 May 2011 at 10.00 AM they told me your service will be re-start with in 12 hours (Up to 10.00 PM) but not yet start, I spoke with customer care guys (Vidya) she is telling my documents not yet registered in her system until it will not update in her system they are not able to help me, I am not able to make any local call also, my present address is as follows:-

Mobile No: [protected]
Flat no 104, Shreyas Heights
Bhekrai Nagar, Gurudaat colony
Fursungi Pune

I request you to please solve my problem Thanks

I HAVE RECHARGED MY VODAFONE MOBILE NO.[protected] WITH COUPON OF RS 96 FOR GPRS SERVICE STILL I'M CHARGED FOR INTERNET FROM MY BALANCE. KINDLY HELP ME. VOADAFONE CARE IS NOT HELPING ME. EVERY TIME I RECHARGE MY BALANCE GOES NEGATIVE. I'M USING THIS NUMBER IN A USB DEVICE. CONTACT ME AT [protected].

Today I had the misfortune of going to the Vodafone store to get my Vodafone Matrix number ported over to Vodafone. I was given a token number as is the process and the token number , the casual attitude of your store employees ( Sector 18 Noida branch ) and their slow turnaround time ensured that I waste at least 1 hour before my turn came. In spite of close to 5-6 desks to service the customers , at no point of time during my entire 1 hour of stay in the store could I see your employees working on all the desks. This was more painful given the fact that this is perhaps the only Vodafone store for entire Noida and the day I am talking about was a weekend where the customer rush is supposed to be at a high. At this point of time I must commend you on hiring employees like Ms Deepika. They are surely the best brand ambassadors for your competitors like Airtel , Idea , Aircel as her attitude really drove me up against the wall and at one point really inspired me to use my this SIM to the fullest , throw it in the waste bin and move over to some other mobile service provider. A recorded tape recorder would be better able to do her duty , at least that would be always seated at its desk. However I still have some faith in the escalation level of the organizations so I continue with my tale of woes.

Once my turn came , I went to the executive with the required documents i.e. printout of the NoC from Matrix , Id/address proof to get my number moved over to Vodafone from Matrix. To my utter frustration , I was told that the NoC provided by Matrix in e-mail would not be construed as a valid document. I am amazed that in today's increasingly paperless world , Vodafone insists on behaving like a dinosaur. You should realize that if you behave like dinosaur , you will meet the same fate i.e. become extinct. Even Government offices are going the e-way Vodafone insists on going back to the stone age.

Furthermore your below mail affirms my understanding that movement from Matrix to Vodafone is not similar as movement from say Airtel / Idea etc to Vodafone as Matrix is probably a sister concern of Vodafone or it has some internal tie-up. In this case your pathetic attitude is more painful, if Vodafone and Matrix are indeed linked at some level , then surely Matrix employees should know best that converting to Vodafone requires a hardcopy of the NoC and their soft copy of the NoC is not construed as a genuine document by Vodafone store employees. This lack of knowledge of processes on your part is really frustrating and I am certain that I would be talking about this "service" of Matrix to all my known ones so that they don't get tied up in Matrix.

At this point of time my question to Vodafone and Matrix is that do you expect your customers to waste time repeatedly , haggle with your un co-operative store employees just because your processes are archaic , anti customer ? This attitude of yours forces me to believe that you want your old loyal customers to port over to some other provider rather than providing them with a level of service which is their right.

again caller tune service has been activated and our balance has reduced to o .kindly do something vodafone company chor he chor kamine

sir,
My name is Kulanand Sah. I have got vodafone sim card. My mobile no is [protected].
Throughout whole i have getting vodafone open messages. This not only affect my battery backup of my mobile but also cost me a lot. Even if i do not want to ok the message and if ok button of mobile get pressed by mistake also it charges. This is problem of mass user of vodafone.
My request is to stop sending these open messages for the benefit of mass.
Thanks

Dear Sir/Madam,

I have taken one vodafone postpaid connection last sunday on 08/05/2011 for my wife. The number alloted to me was[protected]. We initially had loads of problem with regards to starting of services. It was around 25-30 times we had to call vodafone call centre. We have almost visited 3-4 times to the vodafone store also.

However, in the interaction there is this employee of vodafone (introduced himself as Manoj) who took calls for configuring 3G services on the mobile phone.From that moment onwards he is giving harrasment calls from two of his cell phone numbers[protected] and[protected]. There is a comprehensive mischief being done by some of the call centre frustrated employees which i believe could be more than one in this case who are harrasing us. We are getting all lewd smes and have to forcefully, shut down our number.

I want this case to be taken seriously. Hence, i have lodged a police complaint also in this regards on those two numbers and n other numbers of blanks calls. Vodafone should also view it serious and monitor their calls and employees for such personal data breaches. I am not asking for Vodafone for any compensations but harsh punish for such demeaning employees.

Regards
Anand Yadav
[protected]

This is a very urgent requirement for details of a vodafone number.The Number Details is [protected],[protected],[protected].A person from this number is giving miss calls to my sister mobile number & harrashing her.When I called in that number the person or owner of that particular mobile is saying abusive words.I need immediately the details of the particular person who is owning the above number to take necessary steps against that particular person.

My complaint is regarding my documents which i submitted for Mobile Number Portability to Vodafone Care Center at Rajiv Chowk Metro Station, but they don't give me services which they promised and take my documents(I.D Proof, address proof, P.P size photographs). I visited 5-6 times there for the required service but they did'nt take any action and not even give my documents back to me.

1 , (Hello!Recharge for a total amount of Rs 202 from 6-20 Apr& get Talktime of Rs. 14 ! Extra Talktime will be credited within 48 hours. Call 121 to know more.) - I got this message on April 07 2011 at 1:39 pm.

2 , (Your account has been refilled successfully by INR 1.22. Your Vodafone prepaid account balance is Rs 0.14. Your Transaction ID is KK[protected].) - I got this message on April 09 2011 at 6:02 pm.

3 , I lodged a complaint with vodafone on 14 april at 7:36 pm complaining about the recharge balance of 14 PAISA. And they gave me a complaint registration number - (Hello! Your service registration number is [protected]. We shall respond to your query by Friday 15-Apr-11 06:00p.m.)

4 , I got this one more message - (Congratulation! You have got free talk time worth Rs 14 credited on[protected] to your Vodafone Prepaid Mobile. Happy Talking.)

This is what pissed me off , RECHARGED FOR 202 RUPEES AND GOT 14 RUPEES.

Well my problem is till today i have not received the rupees that was promised me. and today my balance is 8.04 paisa.

I would like to see some action taken on these cheaters , imagine cheating a million people is equal to a profit of 2 crores,!

please please look into the matter, I have the messages and necessary proof to bring these thieves to justice.

thanks to whoever is bold enough to take action.

On 23rd April 2011 two employees carrying Vodafone ID cards came to our house from the nearby Vodafone gallery and started explaining various pre paid schemes. they took 600/- from us and gave us the attached recipt
When we didn't get the recharge as was explained to us we went to Vodafone gallery in J.B. Nagar Andheri east, But nobody was ready to listen our complaint and infact they didn't allow us to meet the Branch manager also
Can somebody help us out to catch the employees so they do not cheat anybody else

Hi,

Actually I am currently using Vodafone service. my mobile number is [protected] and I have a corporate plan. My rental is 199 and plan name is ST_MU_MV_SuperSaver-199. Just two months back Reliance offered a very good plan and i decided to port our my number. First time I requested for mobile port out and I got some code and I forwarded that code to reliance guy. After few days I got a message that your request has been...

Sir, I had availed new Vodafone 3G USB stick (postpaid), for 3G broadband usage (no.[protected]). I selected plan which showed Rs 850 for 3GB data transfer followed by 10ps/10ps. i paid Rs 1600 and bought the USB stick on 15.4.2011. Service got activated on 21.4.2011. after 3 days the service was disconnected . when i contacted the customer care, i was told that my credit limit is only Rs 500 and it has to be increased to Rs 1500.I paid the amount online by credit card and started using the service. On 11.5. 2011, again service has got disconnected. when i contacted the customer care, i was told that my usage charges is Rs 7500 and it has crossed the credit limit of Rs5000... Now my usage is only 30 MB per day and in noway it has crossed the upper limit of 3GB. and even if it has crossed the limit i dont know hoe it can reach Rs 7500..When contacted, reply was that they are not able to access my usage details and has to pay for continued usage. moreover i dont know how the credit limit was raised from initial Rs 1500 to Rs 5000 witout my information... now i have spend nearly Rs 3000 and unable to access the service