Vodafone India Complaints & Reviews

I was a BSNL customer and changed to your esteemed company by portability ( having the same Number ) I am very much satisfied about the phone service. But I was given 1/2 paise per second offer when I was changed. After some time you started to charge 1 paise per second. on enquiry with your service centre they took Rs 43/- and given 1/2 paise per second offer for 3 more months.Now three months is over and your are charging me 1 paise per second. I am busy in my office duty and I am unable to go to sercie centre for enquiry which is far from my home. Near by retail shops are not guiding me properly. Hence this - Kindly let me know whether the Offer of 1/2 paise per second is available for me for another 3 months for Rs 43/-. kindly mail your reply at the earliest to my gmail. [protected]@gmail.com or send message to my mobile [protected]. expecting your reply.
K V CHIDAMBARA
CANARA BANK
NAGAVALA
YELWAL HOBLI
MYSORE DISTRICT
KARNATAKA

hi this is narendra reddy my mobile number [protected] 15/05/2015 i ported vodfone from airtel but i did nt get any offers why you peple doing like this whoever is coming to your network you should give benifits please give some offers ( earlier if port to other network they offered 1.2p/2sec for 3 months )

Today I went to Vodafone store in SANGAREDDY to change my network from idea to Vodafone in SANGAREDDY. And he charges Rs.40. I have idea that for MNP there is no charge.

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Hello
my name is doris
the pleasure is mine coming across
your profile today,
am happy to contact you and
i would like to hold a relationship with you
sorry for not seeing any of my pictures.
i will send them to you as soon as
possible, you write back to me in
my email address box

[protected]@hotmail.com

pls dissconnect the no [protected] at your earliest

I had taken a vodafone mobile connection last 5 years and just last one week use the postpaid connection and had submitted a photograph, address proof and Employee identity proof while taking up the connection.

After Two Days they just barred my outgoing stating non-receipt of proofs. and i am Complaint Vodafone store Why should i suffer if Vodafone has taken up useless people as their dealers who cannot forward the proof documents on time or their staff who don't update their receipt on time. If as a user I am submitting my proofs, then I deserver a right to uninterrupted service.

so, requested sir, please kindly my outgoing calls active

Please disconnect my mobile Nos.[protected] and [protected].

I am a postpaid cutomer of Vodafone, and really too much fedup with this company.I submit my bill for Rs.950/-at Vodafone Ministore at Kandivali west Mumbai on 13/9/2008 at 13:25 P.M, and they assured me that my Incoming calls will be start within 2 Hours, at 5 P.M i made a call to Vodafone cutomer care and they reply me that they dont have any update of any payment, then I again called up to Vodafone Mini store and the people who sit there they started abusing me, and said do whatever u can do.I am really feeling ashamed that I baught this bloody Vodafone connection who say that they are always with their customers.
I submitted my cash paymet at :Grosshopper Communications
shop no.-9, Amarvilla Building, Mathuradass Road, Kandivali-west, contact Number:[protected].

plz deacitvate my mobile no [protected]
customer service is bad

Date: 19.01.09



To
The Manager
Vodafone Customer Care
Kolkata.
Mail : vodaphonecare.[protected]@vodaphone.com

Sub : Cancellation of Post paid Connection.

Dear Sir

This has to inform you that I want to cancel my Vodafone post paid connection due to my personnel problem. This connection was activated on dated 1st January 2009. My number is [protected] and my SIM card number is 6530005. Kindly cancel this number with immediate effect. Please take a necessary action and do the needful.

My personnel details is mention below for your references

Name : Niladri Sekhar Chakraborty.

Address : 474 S.P.A Block, Chittaranjan Colony, P.O: Regent Estate,
Kolkata – 700092.

Date Of Birth : 21st December 1979.


Thanking you,

NILADRI SEKHAR CHAKRABORTY

Sir,

My mobile no [protected], was activated 2008 as a prepaid connection. In the month of Feb 2009 i have converted the same in to Postpaid. now i wanted to change back it in to Prepaid. but the concerd staff is telling that they can't make it before six months time. in the case of mobile phones companies there is no such craiteria for minimum six months time to change postpaid to prepaid.

plese arrange to get my mobile in to prepaid without any unwanted delay.

thank you

mahir - [protected]

Not only this Constrain,
There are lot of nonsense things in this vodafone connection.
When we are taking any new connection this stupid guys will be hurry to get their comession, they wount explain the things clearly.I have Personally faced lot of problem with this vodafone connection.
let me explain one among them last year (2008) nov ending i have lost my cell.After losing cell i have called to the customer care saying that i have lost my cell please block the number.This guys told that they have blocked the number.Even then they were deducting money from my credit card.When i called the customer care again they are telling that you have just blocked the number but u haven't inactivated it.This stupid guys should have told me when we have called for the first time is it.Not only this tthere are many things to explain about this guys.I will soon update other points also.

Dear Concerned,

All the details are mentioned below.
Pls look into the matter and get me the compensation.

Looking for your kind intervention.

Regards,

Devjit Gogoi

Dear Concerned,

Dated today -11/06/2009, my number is disconnected.
I need an explaination how on the earth your comapny has discountniued by services without intimating me.
As in my pervious mail it was stated that I will continue the connection till 14/06/2009.
Who will pay me for the loss regarding the loss which I have incurred due to this problem.


Namaste,

Devjit Gogoi,
Food Bazaar,
BB Kharagpur,
[protected]

----- Original Message -----
From: Devjit Gogoi
To: VODAFONECARE KOL (KOL)
Sent: Monday, June 01, 2009 4:21 PM
Subject: Fw: Your Vodafone E-Bill for Account No : 1.26598075...[protected]


Dear Concerned,

It has been repeated if the entire month rental of 499/- is lieved then only I will continue with your company.
But as my pervious mail stated that I will surrender the connection before 14/06/2009.

Regards,

Devjit Gogoi,
[protected]

----- Original Message -----
From: VODAFONECARE KOL (KOL)
To: Devjit Gogoi
Sent: Monday, June 01, 2009 3:03 PM
Subject: RE: Your Vodafone E-Bill for Account No : 1.26598075...[protected]








Dear Mr. Gogoi,



Greetings from Vodafone!



Thank you for your email dated May 29, 2009 with regard to the Vodafone Mobile Connect charges for the Vodafone mobile number [protected].



With reference to your concern we would like to inform that an amount of Rs. 128.43/- has been credited with regard to the rental charged for the Vodafone Mobile Connect [protected]@499.



In this regard, please be informed that discount has been already given for the entire usage charge of Rs. 259.50/- as reflecting in the invoice dated 15/05/09.



Please be informed that the credit amount of Rs. 128.43/- will reflect in the forthcoming invoice dated 15/06/09.



We hope we have been able to address your concern to your satisfaction.



In case you need further help, please do call or email us. We’ll do our best to assist you.



Happy to help,



Ishita Guharay



Vodafone Care



Contact numbers



Vodafone Care : 111 or +91([protected])

(Toll free from Vodafone phones within the home network)

Fax number : +91-([protected] or [protected])

E-mail :vodafonecare.[protected]@vodafone.com

Website:www.vodafone.in





Special Offer : Now you can win more!! Login to ‘My Vodafone’ to view & pay your bill, check your Vodafone a/c details, request for various other services and many more facilities. Be the most frequent user & win surprise gifts. So register NOW and start winning!!


log on to www.vodafone.in, click on ‘Manage your account’, select Kolkata / West Bengal and get started














[protected][protected][protected][protected]

From: Devjit Gogoi [mailto:Devjit.[protected]@pantaloon.com]
Sent: Friday, May 29, 2009 8:11 PM
To: VODAFONECARE KOL (KOL)
Subject: Re: Your Vodafone E-Bill for Account No : 1.26598075...[protected]



Dear Tanushree,



It is nice that your company has deciced to give me rebate for the period ( 02/05/2009 to 08/05/2009 ).

But just want to informe you throughout the entire relationship with your comapany I have never questioned any billing made by your comapny.

It is the need which determine the demand of anything in world, e.g you will not like have tastiest food if you you dont have any hungry. But you will eat have a very normal food with much of delight if you are hungry for a day.

I needed the service like anything during that period, and its means nothing if it was available for entire month.

So, on moral grounds I asked your company to rebate the entire month charges, usages and rental.

If you can then it is well and good if not then I will switch over to some other operator and I dont any kinds of alms if I can pay around 2000/- every month then I can pay another 200/- which I think the max you can offer.



Lastly written nothing on personal grounds.

Regards,



Devjit Gogoi,
Food Bazaar,
BB Kharagpur,
[protected]

----- Original Message -----

From: VODAFONECARE KOL (KOL)

To: Devjit Gogoi

Sent: Friday, May 29, 2009 10:18 AM

Subject: Your Vodafone E-Bill for Account No : 1.26598075...[protected]

















Dear Mr. Gogoi,



Greetings from Vodafone!



Thank you for your email dated May 27, 2009 with regard to the invoice dated 15/05/09 for the Vodafone number [protected].



We would like to inform you the following:

There has been 51900 Kilobytes Vodafone Mobile Connect usage for which the amount payable is Rs 259.50 in the invoice dated 15/05/09.
Since you are availing Vodafone Mobile Connect service in Rs 499 plan in which there is a free usage of 500MB free, the entire usage charges of Rs 259.40 has been dicsounted. The discount is reflecting on page 3 under discount/ other charges column.
We have validated the invoice dated 15/05/09. there have been Vodafone Mobile Connect uasge from 15/04/09 to 01/05/09 and again from the period 09/05/09 to 12/05/09.
We also understand you had contacted our helpline on 06/05/09 and informed that you were unable to avail Vodafone Mobile Connect service.
We are arranging for a credit of the monthly rental for Vodafone Mobile Connect service for the period 02/05/09 to 08/05/09 . Your request registration number is[protected]. We will be able provide you with a feedback within 3 working days . Your patience in the interim period will be appreciated.
You will be receiving the itemised bill for 15/05/09 at your registered billing address latest by 31/05/09.


.



In case you need further help, please do call or email us. We’ll do our best to help you.



Happy to help,



Tanushree Bhattacharjee



Vodafone Care



Contact numbers



Vodafone Care : 111 or +91([protected])

(Toll free from Vodafone phones within the home network)

Fax number : +91-([protected] or [protected])

E-mail :vodafonecare.[protected]@vodafone.com

Website :www.vodafone.in



Special Offer : Now you can win more!! Login to ‘My Vodafone’ to view & pay your bill, check your Vodafone a/c details, request for various other services and many more facilities. Be the most frequent user & win surprise gifts. So register NOW and start winning!!



log on to www.vodafone.in, click on ‘Manage your account’, select Kolkata / West Bengal and get started



















[protected][protected][protected][protected]

From: Devjit Gogoi [mailto:Devjit.[protected]@pantaloon.com]
Sent: Wednesday, May 27, 2009 11:05 AM
To: VODAFONECARE KOL (KOL)
Subject: Re: Your Vodafone E-Bill for Account No : 1.26598075...[protected]





Dear Concerned,



I think I considered too much of applogies of yours, as far as contacting me I did receieved a call from Vodafone and I did informe to call back at around 12:00 noon.

But there is no response.

As far as GPRS problem is concerned, pls look into the note of your Customer Care Agents in the software where they log the call, you definetly find all the details if yours guys do proper tagging. I am not a record that will play again and again.

And as you have mentioned in the reply that there was a 100/- discount but there is nothing mentioned in the attached bill which I have sent along with the mail. I am really concerned about the billing you people do, if you people can do this kind of blunder then I really doubt everything reflecting in the bill.

Anyways I made the mind that this is my last month with you people. I will surrender the connection in the next month.



Regards,



Devjit Gogoi

----- Original Message -----

From: VODAFONECARE KOL (KOL)

To: Devjit Gogoi

Sent: Wednesday, May 27, 2009 9:14 AM

Subject: Your Vodafone E-Bill for Account No : 1.26598075...[protected]

















Dear Mr. Gogoi,



Greetings from Vodafone!



Thank you for your email dated May 23, 2009 with regard to the Vodafone mobile number [protected].



At the outset we sincerely regret for a delayed response.



We had tried to establish contact with you on 27/05/09 at 08:55 A.M, however the phone was ringing without any response.



With regard to your concern, we confirm that a discount of Rs.100/- has been provided in the invoice dated 15/05/09 for the calls made while you were on roaming in the West Bengal circle.



In this regard, kindly be informed that when a Vodafone subscriber visits West Bengal, the tariff rates and the discounts are applicable in the same manner as when logged on with Vodafone Kolkata network.



However, kindly be assured that we have registered a request for the Itemised bill for the particular invoice, for your ready reference. The same will be sent to you within 29/05/09.



Regarding your concern related to the Vodafone Live service, we would request you to kindly intimate us the time period when you were unable to avail the service, so that we can do the necessary actioning.



In case you need further help, please do call or email us. We’ll do our best to help you.



Happy to help,



Sejuti Mazumdar



Vodafone Care



Contact numbers



Vodafone Care : 111 or +91([protected])

(Toll free from Vodafone phones within the home network)

Fax number : +91-([protected] or [protected])

E-mail :vodafonecare.[protected]@vodafone.com

Website:www.vodafone.in





Special Offer : Now you can win more!! Login to ‘My Vodafone’ to view & pay your bill, check your Vodafone a/c details, request for various other services and many more facilities. Be the most frequent user & win surprise gifts. So register NOW and start winning!!


log on to www.vodafone.in, click on ‘Manage your account’, select Kolkata / West Bengal and get started


















[protected][protected][protected][protected]

From: Devjit Gogoi [mailto:Devjit.[protected]@pantaloon.com]
Sent: Saturday, May 23, 2009 12:55 PM
To: VODAFONECARE KOL (KOL)
Subject: Fw: Your Vodafone E-Bill for Account No : 1.26598075



Dear Concerned,



This is to bring under your kind notice that the billing of my no.- [protected], is pretty messy situation, first there is no discount given on the calling charges as per the plan 149- I was eligible for a discount of Rs 100/- on the call charges, this is not the right way to make business.



As if you look in the FCRM software I did called to customer care and that I was unable to use the GPRS service for at two weeks at my most needed hours, for which I did informe that I will not pay any kind of GPRS charges and Rental for the respective month. And hence requesting you to do the needful.



If the needful is not done then I sorry to informe that I will have to leave the connection and will this anamolies brought under the scanner of respective aurthorities.

Hoping that your company will implement right business ethics to make money and not by this kind of malparctices.



Looking for a quick positive revert from your part.



Regards,



Devjit Gogoi,
Manager,
[protected]/[protected]

I wanted to get the mobile phone No. [protected] disconnected, since I got a new connection and was not interested in this very number/connection.
The connaught place outlet of VODAFONE said that this connection cannot be disconnected unless you send them an e-mail. It is very surprising that to disconnect a connection, one has to send them an e-mail.Every one - tom dic and harry, eg rickshawwala, mochi, etc. does not have an e-mail. May be they have not heard about the word e-mail.
Any how an e-mail was sent about a year back. Still I am receiving the bill regularly. Though I refuse to
receive the bill, the courier man throws the bill even without signature. I am not using the phone but still they insist on using this particular phone. How can the Consumer Forum help. Do I have to go to Police for this. I am afraid this will not be the proper forum. Where to lodge a complaint. It is a mental torture - You want a disconnection but you cannot. I shall advise people to not to go in for VODAFONE.

I wanted to get the mobile phone No. [protected] disconnected, since I got a new connection and was not interested in this very number/connection.
The connaught place outlet of Vodaphone said that this connection cannot be disconnected unless you send them an e-mail. It is very surprising that to disconnect a connection, one has to send them an e-mail.Every one - tom dic and harry, eg rickshawwala, mochi, etc. does not have an e-mail. May be they have not heard about the word e-mail.
Any how an e-mail was sent about a year back. Still I am receiving the bill regularly. Though I refuse to
receive the bill, the courier man throws the bill even without signature. I am not using the phone but still they insist on using this particular phone. How can the Consumer Forum help. Do I have to go to Police for this. I am afraid this will not be the proper forum. Where to lodge a complaint. It is a mental torture - You want a disconnection but you cannot. I shall advise people to not to go in for VODAPHONE.

Dear Sir,

I am really at loss to describe my anguish, anger and frustration. I am originally a Hutch customer and was so satisfied with their service that I had taken 2 connections. But it is least to say that the same service sucks after it became Vodafone. It really sucks – there is no other way to describe it. You are so align to this country that it is just a matter of time before you go down the drain.

In the past 4 months I had been asked to submit my Address Proof, My Identity Proof and a Photograph three times. The latest being on 1st of Sep-2010, with a THREAT that the connection will be disconnected if the same is not done in 24 hrs. I did comply with the ORDER without any delay and submitted My bank statement, Driving License and Photograph to the Sec-12 Vodafone Store on 2rd Sep-2010. The irony is that after doing the same also my phone got disconnected today, 3rd Sep-2010.

A few observations:
- When I had submitted the same documents already 2 times before and that was duly verified by one of Vodafone executive before accepting, how is it going to help this time when essentially we are repeating the same
- As you do not sign a receipt for the submitted documents, I do not have any proof (naturally). And next time I am equally vulnerable to the same blackmail
- Why the entire organization is not working as a cohesive unit and each time we are made to feel like dealing with separate disjointed units; i.e. Messages coming from a separate source, the store executive cannot help in any way except accepting the docs AGAIN, the Call Center Exec do not have any update and just commit any arbitrary date
- Do you understand the real implications of asking someone to comply with an instruction within 24 hrs, even the court of laws do not do that to the proclaimed offenders
- And, after complying with the THREAT, you still carry out the same subject your customers to same frustrating experience
- If I am paying for talking to one of the call center execs, than does not it imply that on the other hand there should be someone really qualified to answer the questions
- If your system is not geared to act before 48 hrs (that is time the call exec told me will take to reactivate my number again, and after complying with the 24 hr deadline still my connection got disconnected), why you wait till the last moment before asking customers to comply with so called govt. regulations

The Conclusions:
- It is evident that you are taking customers for a ride
- That you are treating customers as dogs or worst a guinea pigs
- You are running an obsolete and non responsive system
- Your arrogance is showing in each aspect of your behavior
- It is a matter of time that you all will be thrown out of this market place
- Long standing customers like me (9 years), will not think twice before switching to another network once number portability is in place
- We love our numbers but not the service providers
- Your employees looks disinterested at the best and offensive at the worst, they do not belong to this place
- You all feel you are so big that a single grievance and a stray complain does not matter any more


I hope that you have what it all required to act promptly, now go and do something for god’s sake.

Chinmoy

Dear sir/madam,

Mere pass Vodafone ka phone no [protected] hai. Aur main karib 7-8years purana customer hun. Main Last month 11/09/10 ko apne home town Deoghar (Jharkhand) gaya hua tha. Mera phone ka billing cycle 20-19 har mahine hai. Roaming me 16-17th september tak work kiya aur uske baad hamesa network show hota tha per Emergency likha hota tha. Na to koi call aati thi aur na hi koi call kar sakte the.
Kya bina kisi information ke Vodafone ko service disconnect karne ka adhikar hai?

Kal 1/10/2010 ko main Delhi aaya to yahan network bhi aaya aur Emergency se Vodafone likha aaya. Per jab Phone karna chaha to temporarily disconnection ka announcement ke sath costumer care me baat karne bola gaya. Due to non-payment.

Sawal hai ki main roaming me tha aur meri wife delivery patient thi. Na to koi call aaya aur na hi koi sms aur mera connection disconnect kar diya gaya.

Randhir

I have Vodafone Numbers [protected] this number is suddenly stop working and show sim card error when I call up to customer care of vodafone thy told me this number is out off service because of documentation and I am using this number more than 5 years and my whole business is depends on this number and they told me to give new address proof id proof because now TRAI demands for this but i wont recive any intimation regarding this and i am tolerating problem from Friday and in between all this i lost my mobile phone on same day and I requested for sim lost but sill i wont receive the same. please take some strict action regarding this and as soon as number portability sachem arrives I will switch to TATA docomo.

Send Mail to the Local Nodal Officer.

Send a Mail to the Nodal Officer.
Customer care ppl are negligent..

Get ur things done, dont care who will be affected.
Because this Vodafone is pathetic, Hutch was best.. Even i faced all these.
Now the ideal thing i do is have an E-mail communication with Nodal officer and escalate the issue.

I was having vodafone connection in the name of D.K.Gupta No.[protected] and inm the name of Madhu gupta No.[protected]. The connections were recharged timely but the company disconnected the connections on the grounds that the connections were not operational for two months. Please take necessary action. At present I am staying at the following address.

D.K.Gupta,
B/1/479/FF,
Janakpuri,New Delhi-110058
Mobile No.[protected]

my contact number [protected] i ported my number from loop to vodafone i was having an outstanding amt
at loop .rs 20 i paid that they told me to show to nearest vodafone
store i showed that receipt at vodafone mini store malad east near malad
station, they told we have sended the image to our vodafone, ur
outgoing service will be activated in 24 hours it did not started than
again i called they told me to show it again to main gallery i showed
that also at goregaon vodafone gallery near ratna hotel after a day
again they disconnect my number not even incoming is working now i again
went to vodafone gallery mini store malad east ...that vodafone man
spoke with us very rudely and was shouting on us ...now they are
telling that go to malad west libertery garden one gallery ...nd m a
working person i cant keep my cell off or i cnt go to store after showing
the proof at 2 gallery they disconnected my card ...revert me soon via my e mail id [protected]@gmail.com

plz unsubscribe the TD-SMSGUPSHUP service i noneed any of the msg my no is [protected] plz plz plz deactivate unsubscribe its my request to u plzz...
stop gupshup sms
sir pls stop my number sms service gupshup
my number [protected]

stop gupshup sms
sir pls stop my number sms service gupshup
my number [protected]

Dear Vodafone,

Thanks. Pls have the network problem resolved asap, as i am losing heavily on my business dealings.

Fyi, Tata Indicom / Aircel networks are working perfectly in my area, so wonder why Vodafone is having this problem ???

Pls assist on an urgent basis.

Rgds.
Shreedhar Narayan Mane'.
Cell:- +[protected] / + 91 [protected]

Dear VodafoneCustomer care.

I got a call from yr Customer care saying my complaint will be attended within five working days. I have recd no call thereafter from Vodafone. The call was received by me on the 2.June.2011. Kindly let me know the status of Network issue. Tata Indicom / Aircell have a good network in my area so apparently it seems there is something amiss with Vodafone.

Pls adv urgently the present status.

Rgds/S.N.Mane'.
Cell:- +[protected] / + 91 [protected]

Vodafone Essar East Ltd — Unnecessary harassment for dues

Dear Sir/Madam,
I am Rahul Roy from Salt Lake Kolkata. I had Vodafone postpaid connection bearing no [protected] which I got from my previous Organization ICICI Prudential Life as corporate connection. I requested them to deactivate the connection many times. In spite of repeated request They took time and deactivated it after 1 month. Now they are demanding rental of Rs.679.23 (Including interest @12% p.a. & fine) that month which I have not use it. They sent me a threat mail of their advocate Mr. Sudip Banerjee mentioning that If I will not pay they will take legal action against me(Under Indian Penal code, 1860). I have not use it at all and why I will pay for that?? I want justice. Please help me out.

hello rahul, m also facing same problem . can u please tell me what happened later

Vodafone Essar East Ltd — Exchanging SIM documents while new connection

Dear Sir/Madam,
I have purchased a new SIM of VODAFONE with telephone No [protected] on 15/05/2009 from - The Mobile Store, Essar Telecom Retail Ltd., 64A, Hemanta Basu Sarani, Beside Stephen House, Dalhousie, Kolkata (PH:[protected]. Now I came to know from Vodafone customer care that this mobile number i.e., [protected] does not belong to me as someone else’s documents has been submitted against it. Your customer care executive says that nothing can be done and I need to find out the person by asking from the shop from where I had purchased my Sim. They further added that they can't even give me the name or address but I need to submit a no-objection letter from that person without knowing him or her. But the mobile shop told that they have send the correct documents but Vodafone's executive had entered it wrongly in their data base. Now what should I as I am facing this kind of hardship after genuinely purchasing the lifetime sim from The Mobile Store with valid bill and after paying VAT, as no one is willing to help me now. I do not know that my name and documents has been entered against which No.? Whose No.? Who is using it and whether the person is a criminal or antisocial or wherever he has made call with my No and document?? Please help me and sought out the issue immediately as I can't continue with some others sim and for this I have already purchased an Airtel’s sim. Now I am thinking to destroy my Vodafone sim and not using it any more inspite of topping it up with high balance.

Shubhendu Chakraborty
[protected].

Vodafone Essar East Limited — Barring outgoing call after payment made through online

I Subhadip Dutta and my Vodafone number is [protected]. I have made the payment on 15th June 2009, but they have disconnected line on 16th June. And when I have talked to their customer care ([protected]), Nodal desk ([protected]) & Zonal Desk ([protected]), I received rude Behavior from Mr. Arijit of Nodal desk.
So it my request to give suggestion to me customer like us

Vodafone Essar East Ltd — EXCESS BILLING

I applied for diconnection of my post paid mobile connection on 7th November,2009
and my line was diconnected on 13th Nov,2009. Hence my bill for next two cycle (i.e
15th of month to14th of next month) came to me and and payment is claimed. Today
on 19th,Jan 2010 I pay them the said amount of Rs 516/- after deducting Rs 500/- of
security deposit ( Bill amount Rs 1016/- - Rs 500/- = Rs 516/- ). I like to know that
after disconnection of service how the provider charge the bill to his customer?

Hi Amit,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/qWhsr and we’d be happy to help.

Regards,
Vodafone Customer Care.

VODAFONE ESSAR LTD — Disconnect the line

Respected Sir,
My vodafone connection ([protected]) suddenly disconnected by the company
without any intimation.
Therefore I am unable to communicate.
Please take a necessary action against this complain.

Really the nodal and Vodafone Customer care are doing their best . When I contact to vodafone store Customer care at Parkstreet kolkata and [protected] they says that the matter is looking by Nodal and I contact the Nodal on the number [protected] she says the matter is loking by vodafone store Customer care at Parkstreet kolkata; How funny!!!

Manoj kumar Panja

+91 [protected]
+91 [protected]

Vodafone Essar East Ltd — Disconnect Line

My 2G [protected] by MNP apply for 3G to Vodafone at Vodafone Mini Stores R B Telecom,205/1NSC Bose Road Kolkata 700040 on 10/50/11 but I got the connection on 25/5/11. After that disconnect line on 27/5/11. I contact with Vodafone Stores 105 S P Mukherjee, Kolkata 700026, they told that documents are not received.I contact with R B Telecom [protected], they are submitted on 18/5/11. Then I contact with Nodal Officer Mrs Dipika Majumder [protected] she told as same.After that reopen my connection on 30/5/11. After that disconnect line on 5/6/11. I contact with Vodafone Stores on11/ 6/11 they told that documents are not received. So Who are the Responbsible for that? Why I suffer for that?

Another shocking thing I have found today while I have downloaded my itemised bill for [protected]. There are again false SMS charges and most shocking part is I found there are a usage details for VF mobile connect during the period from 20.05.11 to 23.05.11 while vodafone sustained the connection on 19.05.2011 due to usages charges goes above credit limit( R 1500.00).
So I have a doubt that anybody from vodafone are hacking my simcard and using it to generate the billing amount heigher and heigher. Refer to my previous complaint several times I was contacted, informed and e-mailed customer care.
Refer to my mail on 05/06/2011 Kankana Chakraborty from Vodafone care informed me through a mail having The Service Registration number assigned for the correspondence is[protected] that all the Special SMS charges have been correctly charged in invoice dated 21/05/11. All SMS has been charged to 52425 @3/SMS for Vodafone Flash services. During the period 21/04/11 to 20/05/11, all usages were originated from the handset with unique IMEI number [protected] (first 14 digits) against Vodafone number [protected].
So again I maild her on 07/06/2011 stated that the mentioned IMEI number belongs to a USB device manufactured by HUAWEI not belongs to any handset as she mentioned and ask her if she can arrange any technicl inspection for my USB device (Which she mentioned as handset) and my laptop I am agree to take them for inspection to any of their kolkata address.

Then she again maild me as follows
Dear Mr. Panja,

We are in receipt of your e-mail dated 07/06/11, regarding flash SMS charges on your data card number [protected].



Based on your visit and discussion with our technical support executive Mr. Musaddique Hossain, kindly get in touch with him at [protected] and visit our office premises accordingly to complete the necessary testing and checking exercises in order to identify the issue.

The Service Registration number assigned for this correspondence is[protected].

For further help regarding this matter, e - mail us at vodafonecare.[protected]@vodafone.com . We will do our best to help you.

Happy to help,

Kankana Chakraborty

Vodafone Care

And accordingly I visited to the mentioned address and meet with Mr. Musaddique Hossain on 16/06/11 and 20/06/11 for their investigation and she again active my internate connection from 16.05.2011 which ware stoped since 19/05/2011 .


Now today I found these shocking things.


Please Advice necessary things to be done from my side.


MANOJ KUMAR PANJA

+91 [protected]
+91 [protected]

[protected]@bsnl.in