Vodafone India Complaints & Reviews

Dear Sir,

This is to inform you that I am a user of Vodafone connection [protected] for more than 10 years. I am residing at the Rail Vihar Apartment, Sector 45, Faridabad (Haryana). For the last three year I am facing a Network problem and for the same I have logged the complaint three times with the service provoder. They have confirm that there network team has visited the area and forund the Network issue. They also confirmed that they are looking the feasibility to install tower/ to improve the network which will be resolved within three months period. Now the three months has been converted in Years.But there is no improvement in the situation.

It has becom very difficult to speak at home. every time I have to come out of my house to get proper signal and to speak.

I am totally PISSED OFF WITH THE SERVICE OF VODAFONE. The service and response of the service provider has been detroid for the last few year.

I request you take it up with service provider in strong way.

Regards
Bhavnesh

Product bought: Sim card vodafone Postpaid Mumbai Circle on 30th Jan 2011

Bought From: vodafone store Bndra west , HIll Road besides Lucky resturant , SV Road.

Service requested on purchase date: Roam like Home Service since residence is outside mumbai in Vasai
road west.

Chanrges incurred since Feb 2011: more than 500 rs of roaming charge per month due to non- activation of service.

Inspite of continuous complaints at various vodafone stores at JB Nagar andheri west and Bandra vodafone store no action was taken by vodafone to activate the service.

please help
ganeshmani.[protected]@progress.com

sir pls stop my number sms service gupshup
my number [protected]

I had called vodafone customer care to purchase one Internet connection. At that time they commited me that this is 3G connection and Rs500 for unlimitted surfing on 3G after using it for three months i never got 3g speed, when i call customer care again they told me that in your area this service is not available and we hv different plans for 3G. this is clear case of cheating customer. Mb. no [protected]. I am using this number last 4 years.

Dear Sir / Madam.

I had lodged a Network complaint with Vodafone on the 18th April 2011 vide receipt number :- 30612, my service request number is :- [protected].

No network was restored despite my personal visit to Vodfone Vashi office in Navi Mumbai.

I subsequently visited their office and was told nothing can be done about it.

My full adress is as below where there is absolutely no netwrok of Vodafone:-

Shreedhar Narayan Mane.
509, Radhakrishna Bldg.
102, 1st Floor, Juhugaon.
Sector - 11. Vashi.
Navi Mumbai 400703..
Maharashtra.
Cell:- [protected] / [protected].

Kindly attend to this matter urgently as because of no Network iam loosing my business heavily.

Thanks & Rgds.

Shreedhar Narayan Mane.

Hi,
As per vodafone's proposal to change my connection from prepaid to postpaid I submitted my

identity and address proof documents and a fee of Rs 250/- to Vodafone's representative

named Sandeep on 26 May 2011 Thursday.Representative told me the connection would be

activated within 48 hrs.
But unfortunetly due to very poor service of Vodafone the sim they provided me is not

working till today i.e. 29 May 2011.Moreover my prepaid sim is also not working(that can be

understood but why the postpaid one is not working?) .

I called customer care [protected] also but those guys are telling me that they cant

help(Pathetic service again).I called this guy sandeep also but no response (not picking up

the phone)
I request you to kindly look into the matter. My Vodafone no is [protected] and Sim which was

provided is [protected].

Thanks,
Amit Singh

Sir,

I have taken one GPRS data plan from Vodafone on 05.04.11. This connection I was used through USB device for DATA services( INTERNET). According to my plan I opt Rs 599.00 for monthly rental in which I can upload or download with no limit (unlimited). But I got surprised after 2 days when they temporarily stop my services and forced me to pay a sum of Rs 1000.00.
Again I was surprised when I have got my Bill dated 21.04.11 of an amount Rs 368.58 which includes a charge for Rs 10.00 plus tax for making 2 nos of call on *228 numbers and another Rs 15 plus tax for Downloads (Caller Tune).
I was using this connection through my USB as data service and lodge a complain in Vodafone store situated at Park street and they informed me it will be taken care.
During the month of may'11 I received several SMS from the number 12320 regarding jokes, helth tips etc. and I have informed the Customer Care on [protected] from my mobile number [protected] ( Tata Docomo) but they informed me that there system is not showing any thing about it and in my plan Vodafone Mobile Connect @899 only VF Mobile Connect is activated.
But I was shocked when I found my bill details on 22.05.11 that Vodafone charged me Rs 2565.00 for making SMS on Special number. And then I download my usage details where I found apart from my data usage there are 855 SMS special number and 5 SMS local which I have not done.
I lodge a complaint against this false bill with a Ref no. [protected] and talk with the Nodal Officer ( [protected]) and on 24.05.11 I have submitted the details in hard copy in Vodafone store at Park street with a reference number[protected] dated 24.05.11.
Again I was informed this thing to the Nodal Officer and Appellate Officer.
mean while the connection is stoped from 19.05.11.
One thing according to my first complain regarding the bill of 21.04.11 vodafone made an -11.03 Adjustment (Rs 10.00 plus tax for making 2 nos of call on *228 numbers)

So sir please suggest me your kind advice and where I can make a compliant against Vodafone about their fault.

Thanking you,

With Regards

MANOJ KUMAR PANJA

+91 [protected]
[protected]@bsnl.in

Dear Sir,
I have apply for 3G to Vodafone by mobile portibility ( BK726277) from Vodafone mini stores R B Telecom 205/1 N S C Bose Road Kolkata 700040 on 12/05/2011.I got the connection on 25/05/2011.After that they have disconnect my line without any prior intimation on 28/05/2011. I have contact with customer centre, told that they are not received my documents.
My question is what can I do for that ? This is all internal matter of Vodafone, why I suffer for that?
With regards
golok r kayal
[protected]

sir,
the company is billing me the bill for two postpaid numbers which i havent brought and also they are sending billis every month and when i told the customercare they told that i have brought and the truth is i dont have any simcard or anything and they are sending me bill every month and they are also giving me and using abuse languages. i havent used r called and dont know any thing might someone else must have but when i told them that ia have not any sim they are telling we will send bill every month and you have to pay. i have not used a single paisa then for what i should pay. kindly help me in solving the problem and please i am middle class men working in gidc not afoording a single sim then how could i. kindly reply and help me pleaseeeeeeeeeee..

thanking you
sanjay kotia
[protected]

Dear Sir/Mam,


As I am to inform you that I am the customer of vodafone using a prepaid connection of vodafone as iam facing a huge problem with the vodafone service here by the company


1} DND Activation

As i had made an activation of the DND{Do Not Disturb} on my number [protected] 9 to 10th month before to avoid different advertisiment but still i am facing a problem this is not a first time that i had written a mail to the company but several mails i have written to the company for the same,now many days have been but still no action has been taken by company here the company has totally avoid my problem as iam the user who is using the vodafone from past 2year.

2} Activated scheme of 1paise per second for Local Call

As i had made an activate scheme of 1paise per second on my number [protected] for reducing the local call charges two year before but from the past seven days the company is get charging Re.1/sec on my local call instead of cutting Re 1 paise/sec.

Due to which iam totally got fedup with the poor service of the vodafone.

So, i request you to ask to short out my major problem as soon as possible.


******ATTACHMENT OF CONVERSATION MADE BY THE COMPANY WITH ME*********

REGARDING:-- DND ACTIVATION


Respected Sir/Mam,

As i am to inform you that I as am a consumer of the vodafone company using the prepaid number in delhi as [protected] [protected] ,where i have made a activation of the DND{Do Not Disturb} on my number 5-6 month before to avoid the different advertisiment messages where i have given the call to the customer care on vodafone to activate the same offers on my number in which they have made an activation the DND 5-6 month before by giving me the ansurance that it will get activated but still iam facing a problem the same,where i have already written the mail on same matter to the company higher authority on the following email id {1.vodafonecare.[protected]@vodafone.com, 2.sanjays.[protected]@vodafone.com, 3.Sushma.[protected]@vodafone.com} on dated Tue, 21 Dec 2010,Time11:10:22 but the long gap has been passed but no action has been taken.
So, i request you to help me out regarding to my problem.

Thank's& Regard's

PARITOSH JAISWAL
Cell: [protected] [protected]






Dear Sir/Mam,


As I am to inform you that i am the customer of vodafone from past 1 year with using the number as [protected] [protected] ,where i have make an activation of DND facilities on my number 2 to 3 month before but still iam facing a problem for the same.
So, i request you to short out my problem until & unless i have to move to consumer court for the same.

Thank's & Regard's

PARITOSH JAISWAL
Cell:[protected] [protected]


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Subject: Happy To Help: Reminder


Date: Tue, 21 Dec 2010 11:18:17 IST






Dear Customer,

Thank you for writing to us.

This is an automated response to your email. We will respond to you within 2 working days.

We also hope that you have taken care of the pre-requisites to file this appeal. To know more, click here.

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone, click here

HOW TO MAKE ONLINE PAYMENT

Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:

Make a quick online payment via Quick bill pay for any Vodafone postpaid bill on www.vodafone.in
Recharge any Vodafone Prepaid connection via Recharge online on www.vodafone.in or navigate to Vodafone live! on your handsets.
Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms to 53333. To know more about Vodafone M-Shop, click here
Simply log on to www.vodafone.in/myvodafone.
Pay via any of the Self Service Kiosk machines.

In the meantime, if you need any further assistance, please do call us :

For any queries on our products or services, call Vodafone Care on + 91-[protected] + 91-[protected] from any phone or 111 from your Vodafone mobile phone anytime.

For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.



Happy to help,



Vivek Gangwar

Appellate Authority



Contact numbers
Vodafone Care

For enquiries : 111 or +91- [protected] +91- [protected]
(Toll free from Vodafone mobile phones within the home network)

For complaints/requests : 198 (toll free)
Appellate number : +91- [protected] +91- [protected]
Fax number : +91- [protected]/[protected]

E-mail : vivek.[protected]@vodafone.com

Website : www.vodafone.in

Pre-requisites while filing an appeal:

- The appeal should be filed in the Appeal form (in duplicate). If not, please do so, You can download the form from www.vodafone.in.
- It is suggested that you file an appeal within 3 months expiry of the complaint resolution time limit specified by the Nodal Officer.
- The complaint docket number (unique complaint number you got post registering your complaint with the Nodal Officer) should be provided with the appeal. This will help me get your case history
The docket number of your appeal will be communicated to you shortly. And your appeal will be decided within 3 months from the date of its filing.

My Vodafone

Pay your bill, activate services, change your talkplan and do lots more on My Vodafone on www.vodafone.in/myvodafone

By logging on to My Vodafone, you can

View and analyze your bill/account statement
Pay your bill/security deposit
Change your talkplan/billing address and send us billing and tariff related queries
Request for a duplicate bill
Activate and deactivate services
Activate Roaming
Order a new SIM card and block your old one


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Subject: Happy To Help: Reminder


Date: Tue, 21 Dec 2010 11:18:16 IST











Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

If you want us to update your email id in our records, please SMS to 111.

Manage your Postpaid account online - anytime, from anywhere. Register for My Vodafone on www.vodafone.in/myvodafone. To know more about My Vodafone click here

You can also activate/deactivate services easily via SMS. To view the list of service commands,click here . SMS the command to 111 and the service would be activated /deactivated accordingly.

HOW TO MAKE ONLINE PAYMENT

Making payments for your Vodafone mobile phone is really simple. All you have to do is to choose one of the following easy methods:

Make a quick online payment via Quick bill pay for any Vodafone postpaid bill on www.vodafone.in
Recharge any Vodafone Prepaid connection via Recharge online on www.vodafone.in or navigate to Vodafone live! on your handsets.
Make a payment via the comfort of your home on M-Shop by calling 53333 (toll free) or sms to 53333. To know more about Vodafone M-Shop, click here
Simply log on to www.vodafone.in/myvodafone.
Pay via any of the Self Service Kiosk machines.

In the meantime, if you need any further assistance, please do call us :

For any queries on our products or services, call Vodafone Care on +91- [protected] +91- [protected] from any phone or 111 from your Vodafone mobile phone anytime.

For any complaints, service activation/deactivation and tariff change requests, you can call 198 (toll free) from your Vodafone mobile phone.




Happy to help,




Sushma Khanna
Nodal Officer

Contact numbers
Vodafone Care : 111 or +91- [protected] +91- [protected]
For complaints/requests : 198 (toll free)
Nodal Officer : +91- [protected] +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday)
Fax number : +91- [protected]/[protected]
E-mail : sushma.[protected]@vodafone.com
Website : www.vodafone.in


Thank's & Regard's

PARITOSH JAISWAL
Cell:[protected] [protected]




Warm Regard's

PARITOSH JAISWAL
Cell:[protected]

Hello Sir,
My balance was Rs/ -9, I wanted to use internet of rs 95 for 2GB, so I recharged my vodafone no [protected] with rs 20 to have positive balance in my account @ near about 12:15 pm on 28-May-2011 & after 1 hour i recharged my acount with rs 95 for internet use, But my net was not connecting due to barred service but customer care said it will take Maximum 6 hours to use Internet service & in between I connected it was going perfect, But AFTER 7.5MB USAGE IT DISCONNECTED tHEN NOT BEEN ABLE TO CONNECT , i CHECKED MY BALANCE IT WAS RS/- -67.632 & IT IS STILL UNDER DEDUCTION , so I WANT MY DEDUCTED Balance Back Which Should not be Deducted Because i had recharged my Vodafone no with 95 rupee for internet use upto 2GB.

So Please Refund my Rs/- 75, & let me Know When I will Be able to use My Internet Services of rupee 95, I Recharged it on 28-May-2011 time 13:03 at that time my balance was rupee 4.768 .

A Vodafone Customer
[protected]

Hello, Myself Mahesh Mandlik, Advocate by profession, i am using Vodaphone Prepaid no. [protected]. I am very unhappy with vodaphone services as it had activated any pack without my permission.
On 25th May 2011 on 1.12 am VF10 had been activated without my permission and Rs.10/- has been deducted from my balance as a monthly rent. I don't know why Vodafone are doing these to the customers and harassing this way? I don't know if this is a "trick" to making fool to the customers. Being a renouned company you yourself degrading you goodwill by creating such kind of nuisance.
This is very disgusting. i request you to deposit again Rs.10/-, which you have deducted without my permission for VF10 service/package. This is indirect looting for which i will lodge criminal as well as consumer complaint against you and i am not joking you may think about Rs. 10/-, but i will mind it.
So again i am requesting to reimburse Rs.10/-, which you have deducted without my permission for VF10 service/package in my vodaphone prepaid mobile no. [protected]’s account at the earliest and don't do it again without my permission.
Require an action As soon as possible.


I am sending one copy of this to Vodafone (Maharashtra) as well as "Indian Consumer Complaints Forum (http://www.consumercomplaints.in)" to file a complaint against Vodafone.


Regards,

Mahesh Mandlik, Advocate

My name is Anil Sanyal, residence- RZ-C4-E, Mahavir Encave, Part – 1,
Dabri-Palam Road, New Delhi- 45. I want to complaint against Vodafone
3G Service and the fraud of making fool of people. I got a big loss in
my online Share trading while using your hopeless 3G INTERNET SERVICE
and sold my new MTNL data card for 1000/- rupees. On first week of
march my sister got a phone call of Mr. Naveen from Vodafone. He told
about the Vodafone 3G services on mobile instrument or through Dongle
data card. He told price of sim- 250/- rupees and dongle data card-
1250/- after 100/- discount. He told that if we purchase it before 31
march 2011 than Vodafone will give 1 month unlimited 3G service free
and after that you have to pay 500 plus tax bill for every month. He
told that speed of internet will be minimum 3 mbps and maximum 27 mbps
and told me that your area is very good for having 3G sevices smoothly
and very good high internet speed. After hearing all the words of Mr.
Naveen, my sister told him that she will buy this offer later but she
gave my number and told him that my brother also want internet
connection. After few days on 5 march Mr. Naveen called my number and
said all the same thing about vodafone offer. I told him that I
already bought a 3G data card for 1799/- rupees 3 days before from
MTNL. But Mr. Naveen said if you buy this offer before 31 march than
only you will get discount and free for 1 month. Than I told him ok I
am ready. Mr. Naveen asked me my home address and same day he sent a
person with sim and took required documents an d 250/- rupees from me.
On 8 march my sim got activated. After activation, I called back Mr.
Naveen and asked for mobile instrument and computer settings. Mr.
Naveen gave me a toll free number 111 or 116 for getting settings.
When I called on 111 number they said that our 3G services is not
present in your area. After that I called on 116 than they gave me
settings. I applied those settings on mobile instrument and computer
and used my internet than the speed was only 3 kbps and that also 0
kbps in between most of the time. After the day of activation I tried
a lot but the speed was the same 3 or 4 kbps. After few days, I got
a call from [protected] asking about billing address, I complaint them
about the speed and also told about free for month, but she told me
that whatever I am talking about free offer is not true and she told
me that she forwarded my complaint and soon I will get help. But till
now no help. After few days I got some gift from Vodafone, again same
complaint I told him. He made a call [protected] to customer care and I
told everything about speed and free offer. He gave me complaint
number[protected] and told his name Ashish. But after so many days
still no help only fraud and making money giving nothing from
Vodafone. Now I want my money back and justice.

VODAFONE
My number is [protected]
RECIEPT ADDRESS-
MAS CALLNET INDIA PVT LTD.
B-24, OKHLA INDUSTRIAL AREA, PHASE- 2, NEW DELHI- 20
RECIEPT NUMBER- 5263
COMPLAINT NUMBER[protected]
SIM NUMBER- [protected]

These are few email reply from vodafone but not any solution regarding my complaint and i am suffering from since i got activated my 3g service and now they sent me another bill and one reminder also about the payment of bill.

Dear Mr. Rahul

It’s really nonsense and ridicules to see that you have sent me a bill
of 945.42 rupees, when I have complained you many times since from
very first day after activation of my number. I already mentioned
every thing in my mail also. Now it’s already one month and I am not
getting any 3G service and internet. And when your representative
approached me to make me a Vodafone customer he told me each and every
false information including one month free unlimited use, discount and
flat 500 plus tax charges. He did not give me any form to fill and
took photograph, money and signature from me in an unfilled form. This
shows that Vodafone is making fool of people just to make money. I am
going to take a hard action now against Vodafone under consumer act. I
want my money and my loss back including penalty of harassing me and
making fraud act to me. Now I do not need any excuses or service from
you.

On 4/6/11, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
> Dear Mr. Sanyal,
>
> Thank you for writing to Vodafone regarding the services on your Vodafone
> mobile number [protected].
>
> We would like to inform you that we have forwarded the request regarding the
> call back and the service request number for the same is [protected] and we
> would like to inform you that you will get a call back from one of our
> executive within 48 working hours regarding the settings o[censored]SB stick.
>
> Assuring you with the best of our services at all times. For further
> assistance, mail us at: vodafonecare.[protected]@vodafone.com
>
> We value your association with Vodafone.
>
> Happy to help,
>
> Rahul Yadav
>
> Vodafone Care
>
> Contact numbers*
> Customer Care : 111 or +91- [protected]
> Fax number : +91- [protected]/[protected]
> E-mail : vodafonecare.[protected]@vodafone.com
> Website : www.vodafone.in

> ---- Original Message ----
> From: anil.[protected]@gmail.com
> Sent: 04-Apr-2011 19:47:54
> To: vodafonecare.[protected]@vodafone.com
> Subject: Re: Services on your Vodafone Mobile Number [protected]
>
> My alternate number is [protected]
>
> On 4/2/11, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
>> Dear Mr. Sanyal,
>>
>> Thank you for writing to Vodafone regarding the services on your Vodafone
>> Mobile Number [protected].
>>
>> We are apologetic about this unfortunate chain of events and stand by our
>> commitment to rectify and reverse the unpleasantness caused by this
>> experience.
>>
>> We sincerely regret the inconvenience caused due to misrepresented
>> information provided to you, we assure you that the feedback regarding the
>> same has been forwarded and we are ensuring necessary action to prevent
>> recurrence of any such incidence.
>>
>> We value your relationship with us and urge you to treat this as an
>> exception. We assure you that we are committed to provide you and all our
>> customers with quality customer service.
>>
>> Further, we request you to give us the suitable time so that we can
>> arrange
>> a call back to you regarding your concern and we also request you to
>> mention
>> your alternate mobile number.
>>
>> Assuring you with the best of our services at all times. For further
>> assistance, mail us at: vodafonecare.[protected]@vodafone.com
>>
>> We value your association with Vodafone.
>>
>> Happy to help,
>>
>> Rahul Yadav
>>
>> Vodafone Care
>>
>> Contact numbers*
>> Customer Care : 111 or +91- [protected]
>> Fax number : +91- [protected]/[protected]
>> E-mail : vodafonecare.[protected]@vodafone.com
>> Website : www.vodafone.in
>>
>> ---- Original Message ----
>> From: anil.[protected]@gmail.com
>> Sent: 31-Mar-2011 22:12:16
>> To: vodafonecare.[protected]@vodafone.com
>> Subject: Re: Services on your Vodafone mobile number
>>
>> My number is [protected]
>> VODAFONE
>> RECIEPT ADDRESS-
>> MAS CALLNET INDIA PVT LTD.
>> B-24, OKHLA INDUSTRIAL AREA, PHASE- 2, NEW DELHI- 20
>> RECIEPT NUMBER- 5263
>> COMPLAINT NUMBER[protected]
>> SIM NUMBER- [protected]
>>
>>
>> On 3/28/11, VodafoneCare <vodafonecare.[protected]@vodafone.com> wrote:
>>> Dear Customer,
>>> Thank you for writing to Vodafone regarding the services on your Vodafone
>>> mobile number .
>>>
>>> We sincerely regret the inconvenience caused to you.
>>>
>>> We would request you to kindly share the mobile number alotted to you for
>>> your Data card so that wecan assist you in the best possible manner.
>>> Assuring you with best of our services at all times. For further
>>> assistance,
>>> mail us at: vodafonecare.[protected]@vodafone.com
>>>
>>> We value your association with Vodafone
>>> Happy to help,
>>> Shivani Taneja
>>> Vodafone Care
>>>
>>> Contact numbers*
>>> Vodafone Care : 111 or +91-[protected]
>>> Fax number : +91-[protected]/[protected]
>>> E-mail : vodafonecare.[protected]@vodafone.com
>>> Website : www.vodafone.in
>>>
>>> ---- Original Message ----
>>> From: anil.[protected]@gmail.com
>>> Sent:[protected]:24:05
>>> To: vodafonecare.[protected]@vodafone.com
>>> Subject: FRAUD AND USELESS 3G SERVICE (VODAFONE

Sir

My number[protected] is under DND since long. Despite this I get about 20 messages most of which are promoting property / flats related offers.

I am informed that TRAI has implemented many regulations for stopping this but nothing seems working in this regard. Therefore present complaint with a request to get this non sense stopped once and for all.

few examples of the same:

Code: DM-GlobEdge
Date: 27 May 2011
Time: 15:24
Message: Sunworld "Vanalika" -Boutique Apts in Sec-107, Noida (Opposite Sec-47) 3&4 [protected]@47.28L all inclusive .........SMS GE to 53456

Code: LM-SUPERTECH
Date: 27 May 2011
Time: 13:32
"HURRY" Rates revising soon, SUPERTECH "ECOCITI" NOIDA*possession in 12 months*2/[protected]@26.70 lacs (al incl)*10 MN DRIVE FROM SEC-18*CAL/SMS -MUKESH [protected]

With regards
Arpan Gupta
email: [protected]@gmail.com
Mobile No.[protected]

Hello Sir,

I am using Vodafone Number [protected] last 4 year. I am in ramming in Karnataka and they enable the automatic Call Barring on my number. I am not able to dial to customer care also. I have tried to call many time Delhi customer care number [protected] but they disconnect the call and not helping me for any thing. Is that the way that Vodafone say happy to help. Can you help me please?

Regards,

Punit Rana

A few days ago, Vodafone had to revert some charges after I escalated the billing issue. Initially they were adamant and were not willing to make the refund but after about 10-15 tries they had to make the refund. Since then I cannot use my phone in Greater NOIDA where I live. I cannot make/receive any calls or use the internet on the phone in Greater NOIDA. I don't know if these two events are related or not. But this raises some serious questions about Vodafone.

I had been on International roaming till march 22nd. I had deactivated my International Roaming after coming back to India. But since then i have been charged the International Roaming Rent of 99Rs per month. Even after sending so many messages and speaking to most of the customer care agents no one has addressed my issue and its just not being attended.
Phone number [protected]; [protected].

I have purchased a Vodafone 3G data card with 599 unlimited plan on 15th April 2011 from sales call by Vodafone executive. The number for the same is [protected]. Call Center executive sold me 2G Plan, though offered me 3G initially. The service was activated on 18th April 2011. But i realized that the there was no network for 3G and the internet speed was terribly low. So i called the customer care at 111 and i was shocked when executive informed me that i have to buy a new 3G plan as i got 2G unlimited 599 plan. When I purchased the data card I was very specific in saying that I want a 3G data card with 3G plan and the executive told me that we have a 599 unlimited plan for 3G and i will get the same for the life time. The executive convinced me that i will get 3G unlimited for 599. If I would have known that this is not a 3G plan I would have never bought this. I told them I don’t want this data card and i want my Rs. 1600/- back which they charged me for the same
After i mailed this to complaint department of Vodafone and they replied that i have to buy new 3G plan and no refund will be made.

I want to spread awareness to every consumer so that they do not suffer the same fate which i'm going through.

I will not pay the bill as i'm not using the data card for any purpose. Please help me find justice.

I am a Vodafone Corporate postpaid customer ([protected]). I opted for Blackberry

unlimited plan on 21st May 2011. Within 4 days, my unbilled amount shot upto Rs

1200/- from just Rs 28/-. On calling Vodafone customer care, I was told that I was

being charged for data mistakenly (which is otherwise included in my unlimited

plan) and they would activate something called "IMC" so that data charges are not

inlcuded in my unbilled amount.

I dared to switch back the data services on my phone and the next day the unbilled

amount reached to Rs 1328/- and Vodafone was not accepting calls from my mobile to

198.

This is cheating the customer at its worst and I was told that I should wait for

my next bill and then they could sort out any issues. This is pathetic customer

services and the Tagline "happy to Help" is just a misnomer.

Can't wait to port my number to other service provider.

Big warning - Do not opt for Vodafone services at any cost

I have no idea how many of you faced the same problem.
Whenever i make outgoing from my mobile(Vodafone) ,after every 30minutes the call will disconnect automatically.I asked about this with vodafone customer care,they replied calmly ,we never heard any such problems.I had a doubt that my mobile has some problem so i changed & checked it,but no use i was facing the same.

I don't know whether the mobile operator has the rights to disconnect the call automatically after 30 mins.Is that legal?.

If any one facing the same,please reply.