Vodafone India Complaints & Reviews

This is with regard my vodafone cel no.[protected] for which my bill date is on 18th of every month but for which every bill always comes late I hard not received the hard copy but on 30th May 2011 I had received a message Bill amount of Rs.12635/- is due and late date payment is 5th June 2011 see that I was shocked so I had received bill by email also so I checked it in which Rs.9295/- was charged for Blackberry VF charges for which i immediately called Vodafone customer care and made say that is totally wrongfully changed and same should be reversed so that as it is wrongly charged for which they told me send an email for which i did so on 31st May 2011 for which i wrote as follows :

This is with regard to my cel no.[protected] for which I have still not recd the hard copy of bill I just saw that my bill is come to around 12635 which totally wrongfully charged in which some VF charges are shown of Rs.9295 is charged which I'm not liable to pay please reverse the charges for the as it is totally wrongly charged for which I'm not going the charges. Kindly revese the charges immediately so then only I will pay the charges for the amount due Please revert back to me immediately on this matter.

On sending email i received an automated email stating will revert back in 3 days then again i made compliant to Vodafone on 198 is for registering complaints to Vodafone for which they informed me that i been charged for blackberry service on the cell for will i am already paying Rs.499 for using email and messenger on blackberry they said there 599 plan which is unlimited but i am 499 plan so for excess charges been charged i have been charged Rs9295 so which totally wrongly charged said will revert back and gave me compliant no.[protected] R so just Rs.100 more the have charged more than nine thousand rupees after that on 3rd June 2011 called stating that i have been charged for email usage so how is possible it could come Rs9295/- as i am already paying Rs.499 every month for blackberry service and additional to that Rs,399 as Vodafone rental every month and he agreed Rs599 is for unlimited usage but i how just Rs100 they charged me more Rs.9000 i told him i would like compliant to the higher concert in the matter and to put it on writing and to give it in writing and who to compliant to censure to him so he said will email so he sent email as follows below:

Dear Mr. Raheja,

Thank you for your email dated 31/05/11, regarding your Vodafone number [protected].

Further to our conversation, we confirm that we have checked your bill dated 18/05/11 and confirm to you that the blackberry usage charges charged are indeed accurate.

Our billing systems accordingly register and monitor usage on each SIM card, thus ensuring complete security and reliability. You would certainly not be charged for service which has not been utilized by you.

We will be unable to reverse any charges as they are charged genuinely. You would definitely not be billed for the services that have not been used by you.

Mr. Raheja, below are the details to contact our Nodal Officer anytime from Monday to Friday, between 9:30 am and 6:00 pm.

Name : Zillah V
Contact : +[protected]

For activation of Blackberry unlimited [protected]@599 we request you to kindly forward the below mentioned sms command

· ACT<<space>>BBP599


On receipt of the same command the request will be processed within 4 hours

In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Mohammed Nazeer Khan
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in


So then i spoke to Zillah and gave him the compliant number he said we can not do anything as always before email service was included in blackberry plan 499 so there now how can the charge extra i asked him for the detail which he said i am not aware but there excess usage for which this is the charges as it only email charges it cannot come so much as the PDF file don't open on my blackberry mobile and most of the times the full images on the mail don't even open and my usage is not much on the mobile.

Please look into to the matter and take action in the matter with regard to wrongful charges by Vodafone so the same can be reverse immediately and leave this Rs.9295 i have paid the balance charges i told Zillah to give in writing writing which he has not done so please resolve the problem immediately so i do not have any problem with my connection in future

Thanking you.

Regards,

Mahesh Raheja

first of all i would like to take this opportunity to tell all the mobile service user that don't ever relate yourself to any kind of services provided by VODAFONE company.Now the topic of my frustration i recharged my vodafone number ([protected]) with 149 GPRS pack.I did that so that i could get a good speed if not better.since that day i have been trying to connect to internet(through my PC) ,and to be sure that no one blames my PC for this i have used other service providers sim on it and they run pretty decently,but many times couldnot connect to it.Even if got connected it gives a pathetic speed of 100bps or maximum speed of 1 kbps.So i tried calling the customer care and requested them to see whats wrong and do something about it.As usal they told me to do some stupid stuff which i did and even that didn't solved my problem.if this was not the height of my frustration now vodafone has some how blocked me from complaining or even try to talk to the executive.So now when ever i call there customer care the nice lady tell me that they are happy to help me but when i press the button for talking to the executive the voice starts repeating the same starting menu again.So what i want is that they should get my problem(both of them) solved and solved means no promises i need it done or just give my 150 rupees back your choice.

Hi, my name is Priyanka i have a sim card no [protected] in my mothers name & that sim card is lost i have given a request on 28th May 11 to deactivate my card & send me a new sim card & i was been told that i wil get the new sim card in 48 wrkng hours but i have not got so again i have called them on 2nd june & i was been told the same bt yet i have ot recvd so again when i called them on 4th june 11 & i was been committed that i will get the sim card by the End of the Day which i have not got & when i enquired about the same i found that my Room No was mentioned wrong & because of which the sim card was going on the wrong address and because of no available on that address it was returned back stating the door was locked, so whe i requested them to change the room no which is just one digit that has to be changed they are telling me to visit Vodafone Gallery for the same, just because of their executive mistake why shud i suffer and be in a problem also i dont have that much time to go to their Gallery, i spoke to the executive Jagtap who was not able to assist me and than asked him to transfer the call to his senior who after requesting 2 times came on call & when i spoke to their Floor Supervisor Tushar he was not able to assist me for the same . I am very frustrated please request you to help me in getting my Address changed online and delivery my Sim Card on the correct room no.

Dear sir.,


i have purchased vodafone sim card from chennai mobiles at lalgudi in trichy, i have submitted all my documents which are xerox copy of driving license & passport size photo. so far they have not activated my number telling that the signature is not valid, so i kindly request you to activate my number ([protected]).

if they fail to do my complaints, i can file case against them, it is purely carelessness of the dealer.....

Name: B. Arockia Samy

Mobile Number: [protected]

contact me: [protected]

Hello, i am Amit from mumbai, i am using vodafone numbers from last 5 year previously it was good but from last 6 months this is the worst network in Anushakti Nagar Mumbai. i logged a complaint several times but everytime customer care executive (network) says our work is going on and it will be solved in next 10 days ........ it's almost now 3 months following them but nothing happened. i am going to disconnect all the 4 vodafone numbers which i have and will suggest everyone not to use Vodafone .......

This time had a word with Amit Pareek from vodafone network department, he dont have any information and was very irresponsible.

if this is the service vodafone provides to their customer, the worst company it is now a days.

Thanks

Amit

Hello Sir,

This is Nipun Jain. I am working in HCL Comnet (Gurgaon).Last month on dated 27th April,2011, I switch to Vodafone Post-paid mobile connection.I received my first bill from ( 27th April,2011 to 2nd May,2011) on 13th May,2011.I paid that bill on 16th May,2011. The second bill I just get my bill details from dated 2nd May,2011 to 1st June,2011. And I was shocked seeing the bill details because it is just more than the double amount I make usage (Proof : I am regularly & continuously in contact with bill details through *111# procedure to check current details)

Problem 1: The bill details which have to be updated on exactly 1st June,2011 updated on 3rd June,2011 i.e Late by time . Not only this it was updated with quiet high amount that I totally loose my trust on Vodafone. It's just more than the double amount I see today (3rd June,2011) at 2:00 PM that is = Rs 461.63/- nearly & in the evening it showed to Rs 855.54/- nearly. Not only this , since I was not satisfied with previous amount of Rs 461.63/- also & when I talked to customer care on 2nd June,2011 regarding the high generation of amount (Because I am engaged in current plan of 150/- with HCL benefitts attached ), I was also not provided with these benefits by Vodafone. But customer care unsatisfied me wagely that it will be updated correctly on 3rd June,2011. And see that is their updations.


Problem 2 : Every time I asked customer care to check details for my bill, they just say one thing that "Server is down right now & they are unable to process my request or either check my details". Same is the answer when I asked them to give me my request number. I was just provided with Number ' 341 ' as request number when talked to Mr. Sanjay but I don't think so it a valid & complete request number.The answer is so wage & unsatisfied that I can't provided my request number or complaint number.

" Mr. Kunal Singh is one of such person. "


Problem 3 : After updated my account with such long amount Vodafone stopped my outgoing call services by giving alert that I should submit my billing amount first to continue my services again. This is just like more than any harassment.

I am a very busy person & my job as DBA is also quiet hard working. I can't get much time to fight against with all customer cares or call them again & again clarifying my problem to different persons all the time. The behavior of Vodafone is making me so headache that I can't even sleep freely. Customer care is not at all supportive or co-operative.

This is my personal request to please see through the matter as soon as possible, So that I get relief from one of these heavy queue of tension.

Thanking you,


NIPUN JAIN

Ph: [protected]

E-Mail: [protected]@gmail.com
Connection : Vodafone Postpaid.

I Srikanta khanra, now using a Vodafone Mobile Broadbrand USB Data card with Vodafone SIM and users of Vodafone company's Postpaid SIM for 4years, after 4months it has been noticed that Network coverage for DATA transfer, not cover to my house. I have already launched complain about this matter for 7-8 times with Complain ID and inform to Vodafone Nodal Officer and WB vodafone customer care through email but result zero. I have already called to vodafone customer care for 20-22 times during 20-25minites. Network related problem was still now. I want to inform everybody not to buy Vodafone Network Company's USB DATA Card & want to inform Vodafone company's I will take a legal action for this matter to hampering me and to waste the time during 20-22 days. I will use Portability service to deactivate the vodafone SIM.

USM DATA Model No- K3570-Z
Internet SIM No - [protected]

I puchased a Vodafone USB stick, no [protected], in last March in which Vadafone claimed that they were giving unlimited downloading on 599 Rs + Tax. As per Vodafone executive, I would supposed to get minimum speed of 1.0 mbps to 3.1 mbps, but in reality it gives just 1-9 kbps speed, even sometimes in bps and goes to 0.

I logged complains 2-3 times to Vodafone, also visited Vodafone Sec-18 office in Noida, but didn't get any satisfactory result. I wrote to Vodafone customer care to disconnect the connection, instead of proceeding my request they suggested me to go plans options.

Apart from it's speed, Vodafone has taken 1 month rent in advance which came with first bill and never mentioned by the Vodafone executive at the time of buying it. Surprisingly it takes a month to reach Vodafone bill at my address in this current era.

I don't want to carry this useless stick and unnecessarily paying monthly rent.

Regards,
Subhasis
Mob: [protected]
Mob: [protected]

I, Muzzamil Mohd. Shraeef having Cell No. [protected], received a message from Vodafone that if I recharged on that particular date I will receive full talk time, but now even after more than 15 days of recharge I didn't receive the remaining 7 rupees. Even I'm unable to make a call to 198.

I want the Customer Service to take the necessary action asap and credit my account with the outstanding balance.

Hi,

i got a call on 1st june, 2011 @ 12. 21 pm from #[protected] ( a vodafone representative), she informed me that being a special customer if i recharge with Rs.36 before 12th june,2011i will get talk time of Rs. 50.

i recharge with Rs. 36 arround 1 pm same day. when i checked the balance i recvd only Rs.32/-. i called on 198 and told them the whole case, they accepted the fact and said this amount will be credited in next 4 hrs. again i gave them a call after 5 hrs and repeated the whole story and recd the reply that yes the offer is there for your no. it take 24 hrs.

on next day evening i made a next attemp and they denied abt the promotional call.

one month before also i recd the same callwith different offer.

the amount is not big but they are fooling customer.

Regards
Almas
[protected]

To whomever it may concern, I had ported my number from IDEA to VODAFONE at 17th of May 2011, By one of your Sales Executive who came to my office.I had ported my number from Prepaid to Postpaid. But the even till today in the sense tilldate it havn't got ported. I had tried so many times to reach your executive bt he was not ready to recieve the cal, After trying so many times your executive had recieved the call and gave me the number of his manager. His name is 'SUPREETH' and his number is=[protected]. Supreeth firstly he havn't responded me correctly, but when had cal him and told him regarding my problem and i said him that if this problem didn;t got resolved then forcefully i will go to any other operator then your Executive SUPREETH had told me that i can go ahead and change. I had tried so many guys of Vodafone Customer Guys, But they and their behaviour was very ir-responsible. I want you guys to tke care this issue or else i will surely go to the consumer court. Apart from my connection i had purchased one more connection of vodafone on the same date. The other number was also IDEA Prepaid, Your sales executive had told me some good offers so i ported that number also on the same day. The other number had got successfully ported from IDEA to VODAFONE. But till niw my num havn;t got ported,Im Requesting you to resolve issue as soon as posiible. As im working in Company, my company has a tie-up with VODAFONE. So pls solve this issue as soon as possible. or else forcefully i will go to the consumer court, because your executive had told me that my number which is-[protected] it will get portede within a week, and also i had faced a bitterness answers from your guys im dam sure that i will go to the consumer court. Pls do the needful as soon as possible.

Awaiting for your Response
Zeeshan Ali
[protected].

Hi Team,

Yesterday night ( 01/06/11) I have recharged Rs 222.000 through ICICI Debit card. But i didn't get that amount in my mobile. My mobike number is +91-[protected]. Transaction number is :MEPG[protected]

Please check it and do the needful.
My mail id is : [protected]@gmail.com.

Thanks for your support in advance.

Raghunath D

I already complaint about your poor service. Why you block my customer care service since last 10-15 days. Because of that I cannot take any information about my new postpaid connection as well as your valuable services. It is too much. Plesae activate my customer care service immediate other wise I will go with Airtel through Number portability service.

II had a vodafone number[protected] which I have cancelled 3-4 months back at their Secunderabad office. As per their official, Mr. Vijay's request I have also visited your office again and made it clear that this number is cancelled and also I have returned the SIM to their official at their store.
After all these many trips to their office, I get mails that they will file appropriate legal proceedings against me. Even if this is just a warning mail as they have said, I feel insulted for getting such a notice.
This connection was taken by my father, Mr. Chandra Sekhar Dasaka sometime around May 2010. He was told that he was getting a privilege number for free by their person who has issued this number to us. When asked for a prepaid number which I wanted, we were told that after 6 months of postpaid usage, this number can be changed to a prepaid connection for free. Only for this reason was the number taken in the first place. After visiting their office in January 2011 for changing this into a prepaid number, I was told that I am supposed to pay Rs.1000 as privilege charges towards the number. When I told the official there in the store that I was told I could change this to a prepaid connection for free, he asked me not to lie. I am sorry to say but this is how Vodafone is treating its customers.
I feel cheated and insulted by Vodafone for both the incidents. I request Vodafone to cancel outstanding amount and change my number[protected] to a prepaid connection with immediate effect.

Dear Sir

My post paid Vodafone Mobile No [protected] even though registered with full DND continues to receive all sort o[censored]nsolicited sms's(even in the middle of the night) & phone calls , especially from banks (SBI , HDFC) & Insurance companies which has become a nuisance.I have taken this twice with Vodafone.However,there is no releif.

Vodafone has been violating thje DND registry & distributing my Mobile No to xyz.... & torturing me

Please advice action

My Vodafone Postpaid Internet Service Datacard Number is [protected].

I am using this data card sine 2009.

On 4th April 2011, I Paid Rs. 5999/- at Vodafone sub-store at Howrah. At that time they confirmed me that with this Rs. 5999/- plan using the existing 2G card I will be getting Unlimited Download facility for one year. Accordingly, I paid Rs. 5999/ to avail the facility o[censored]nlimited Downloading with my existing 2G Data card.

Since, 31st May 2011, I am not getting the service for which I paid. I am on roaming and my urgent work is being hampered due to this. Over and above I notice a wrong bill coming to me as SMS. Which I am not suppose to pay due to the aforesaid reason.
They are sending the wrong bills. Several times I called your Customer Care at [protected] but they told me that Vodafone is having no phone facility to register complain for the Postpaid services.

Now I feel it is complete wastage of my money to invest on Vodafone Datacard. They have the poorest customer service I have ever seen.

I'm a new customer of vodafone who used the facility of number portability to join at your service. .vodafone executives called me and offered many offers and i joined as i like those offers.the offers were

1)75 vodafone to vodafone free calls per month for 8 months
2)75 vodafone to other mobile free calls including STD per month for 8 months
3)200 mb free data usage per month for 8 months

I got these offers only for a month and when i complain about this, the customer care executives answered me that i'm eligible for these offers only for a month. the company cheated me very cleverly. i dont expect this from a reputed company like vodafone. i'm not at all satisfied with the response of the customer care executives too. very good advertising about the customer care service but very very bad service

I am Vodafone customers since 2005. In general i have been happy with the products and services which you have to offer.
Recently I had requested for change of Ownership and completed all the formalities for the same .

I was given with new SIM card on[protected], they committed to me that it will get activated within 3 working days .


Today is[protected] and still my SIM is not activated.I tried contacting the Nagpur Vodaphone outlet many times.
Most of the time they didn't pick my phone when i tried to call from other number he answered my call every time giving the false commitment .

I even tried Customer care to know the status .They said they have not received any such information of change of Ownership and asked me to contact the Nagpur Vodaphone where i raised the request.

20 days is a long time in the real world.

The application was given at

Vodafone Limited near Bajaj Nagar Nagpur.

Michel -[protected] is the concerned person.


It shows the lack of respect for existing customers .
I am exceedingly frustrated by there Service.

I have purchased one data card from vodafone kolkata at park street store on 22/02/2011 for one year pre paid plan of 3G service. Since from my purchase date it was not working properly as the network was not available so i visited several times at stores at park street and rashbehari for my datacard no.[protected] and giving complain against my problem. After 2and half month one engineer came and examined said that the area has no network service of 2g or very low network so under this circumtences i immediately get service from your end already three and half months have passed without service though i have paid for complete one year rent as per my bill. I want to get immediate service from your end. From Ranjan Bose.

This is with referance to my complaint registered with Vodafone of 01 My 2011 for the harrassment given to me by the service activeted on my number withot my iven consent

The mail was addressed to the Nodal officer Ms. Dipika Mazumder to assist me on the compliant which I had taken up with the customer care executives WEF 25 April 2011.

I had received an sms at 8:29:12 pm on 25 April 2011 stating that a service pack has been activated towards my number stating that u have been subscribed to "Vodafone competition pack" WHICH WAS ACTIVATED WITHOUT MY CONSENT.

As per the offer INR 5.00 would be charged every day i.e., from 25 April 2011.

I had called the customer care executives on the very next moment that the msg which has been received y me was not requested by me at all, however my complaint was not addressed at all.

When i noticed this forceful service activation, still valid and 5 Rs deducted on 26th again, i complained on 111 toll free number and spoke to Anshuman Das from Special desk department the same day.

He gave me docket number: [protected] and asked me to send a deactivation sms. My question is when i had not sent any sms to activate any service from my side, then from where does the question arise of deactivation.

On 27th and 28th again the service charge of Rs 5 was deducted from my account balance.

On 28th, I received a deactivation service which was sent by Vodafone as i had denied to send any deactivation sms as i had not activated any such service.

Till date only Rs 5 has been credited to my account and there has no action taken against the complaint for the compensation for the harassment caused by Vodafone to such a loyal 5 years customer. I dint think that such a telecommunication service provider could harass their customers. I demand a compensation for being harassed for a service which was forcefully activated without my given consent.

This has not happened with me for the first time, i had faced such instance twice before also where i was compelled to accept the fault which was imposed on me by your executives. But this time I am very sure that there was no MISTAKE FROM MY SIDE. i had spoken to the executives several times and had also confirmed whether the calls were recorded , and they had confirmed that the calls made to them were recorded and could be retrieved for the conversation that had taken place.

I had spoken the to below mentioned executives:

SAROJ MAJUMDER
ANSHUMAN DAS
SUBHOJEET DAS - docket number : [protected]
RAVI SHANKAR BANERJEE

None of the executives could assist me and i had also spoken abt the compensation for the undue harassment I am facing for the past 7 days.

I had contacted the nodal desk help line number on 27 April 2011, where a representative had assisted me and she had confirmed me that the service would be deactivated from Vodafone’s end and the refund would be given to me along with the compensation, she has also promised me that she will return a call to me on the same, but I HAVE NOT RECEIVED ANY CALL FROM HER TILL DATE.

Today after so many days of hard struggle my complaint is still unheard, and I feel that the Vodafone is cheating me with forceful activation of service, of dubious services which I don’t need at all.

U people only know how to deduct balance and when the customer complaints for the forceful deduction of their balance, u say that there is a chargeable service which is activated on the number by the request of the customer.

I had demanded to send me the sms that was sent from my number for activation of the chargeable service, because i HAVE NEVER REQUESTED FOR ANY SUCH SERVICE EVER!!!!!!!!!!!

I also deal with addressing customer grievances with a leading Bank, and am well aware of the rights and powers of the customer. Your customer care executives did not help me in refunding my hard earned money. The executives were also not known about the grievance redresal pyramid which is followed by all MNCs.

Hence for all the harassment that I am facing from past 7 days i demand a compensation of INR 10,000 along with an apology letter from Vodafone and refund of my balance of Rs. 15 as soon as possible deducted from 25th to 28th April 2011 or else this case will be taken care by the consumer forum.

Finally when i had not recived any reply from the nodal officer and from the cc executive then i visited the BBD Bag dalhosie offce for the complint they were alos not ale to solve my problem hence registering my vomplinit with the consumer forum.

I my self is a Nodal officer for HSBC i know how customers grievance are addressed, i am not new to this field, day in and day out we also struggle in retaing our customers.....

request you to look into my compliant seriously and assist me accordigly....

thanking you,

Saranjit Kour Sohal
[protected]