Vodafone India Complaints & Reviews

I am fed up with their caller tune unwanted calls which will disturbs in between any important meetings and iritates us sometimes. I am using the vodafone prepaid connection and my no is [protected] and I was very busy in with my customer meeting at the same time i have received their prerecorded caller tune call and even after my disconnecting the call they have automatically installed the caller tune on my cell and deducted the caller tune charges from my prepaid account which is totally ridiculous.

I want my deducted balance to be credited back asap as this is totally unacceptable.

I am just another frustrated customer and I just wish Vodafone packed its bags and went back wherever on earth they came from. I just got off the phone with a totally dumb and incompetent call centre executive.

I have recently bought a Nokia E71 because of the nature of my job which is digital. I activated Vodafone Live on my phone on Nov 29 I think and was able to access / browse the web. I got my bill too with the new charges for subscription for GPRS and am sure all the downloading charges are coming in my next bill because I didn't yet cross the free limit in the first month. Since two days I am unable to access the web - it keeps giving me DNS error. Not understanding what it meant I called up the call centre on[protected] and was on the call for 35 mins...which is huge in the middle of your busy schedule. Now the saga goes...

Austin Pillai picks up the phone and goes through your entire verification even though we always go through the security on IVR ourselves. What is the issue? Well they say: Sorry about that, we have technical problems...last 5 years all servuce providers say that...dont they???

Austin Pillai, not Powers...goes on in his scripted language - We are sorry to inform you Ms. XXX, we apologise Ms. XXX, Thank you for your patience Ms. XXX, Sorry to put you on hold Ms. XXX and so on and on and on...Then he tells me that I cannot access all www. sites on my phone I need to subscribe to something else called Vodafone Mobile connect. When I stressed that the issue is only since 2 days and I was able to browse till Sunday afternoon, he fell silent. Then asked me again what handset I had and which website I was trying to browse. He then put me on hold, came back to the line, apologised once again for putting me on hold and said Ms. XXX can I request you to do type wap.in to access any website. When I asked him how different this was and why I should do this, he had no answer. After another hold, he said you can access only a few www sites as against what he had said a few mins ago. I asked him to put me onto someone who knew stuff, but he didn't let me speak, continued talking at his full pace and said you do this first - Can you guys believe this? I want to officially lodge this complaint as I am unable to access web even though I am paying for this subscription, their last advice did not work.

I requested to speak to the supervisor who is someone called Abhiskek Joshi but he too being inept i guess never turned up on the phone. My call was for 35 mins and this email has taken me another twenty mins. I am not sure what can be done but please help me out, I need this to be flagged off to highest level. They cannot fleece money out of people; Vodafone has call drops, cheap call centre executives and bad service. Pathetic, Unacceptable and Ridiculous!!! I would like to switch to Airtel once I get more information but Vodafone needs to answer and resolve this issue, I am unable to do my job now!!!

Hi
I m nikita Dige. I lost my nokia mobile with VOdafone prepaid sim no. [protected]. Kindly block my sim.

Good Afternoon,

I am writting this mail hoping that there will be some action taken. I trust Consumer Forum and please dont disappoint me.

I have a Vodafone number. I have been making payments towards my account regularly without being late.

I am a housewife. Recently, I purchase Gulf Calling cards to reduce my Hutch Bill as my Husband is working in Gulf. Finacially its a bit difficult for us, as I am not working.

I have been calling Vodafone for the past 4 days as the amount from my GCC card is be deducted without me even talking to my husband. This happened with me thrice and and I did inform the Vodafone people. They kept on promising that it will be taken care and will get back to me. I spoke to many supervisors they also promised the same thing to me. I did not get any call till date.

On that there customer service is really bad. They dont know how to speak to a lady customer. The agent literally yelled at me for no fault of mine and he hung up on me when asked for a supervisor.

Vodafone are liars, cheaters and they tortured me mentally. I want some action to be taken against these people immediately.

Its my humble request, please take some action. Vodafone, customer service is the worst one. I have been a customer with Vodafone for 8 years. Now, enough is enough.

Please take some action.

regards
Jincy

I m a Vodafone Prepaid Customer in AP(Prepaid Mbl No:[protected]).today evening(7pm) I got 3 messages from Vodafone that you are activated a caller tune in my number and deducted around Rs.45/- from my mobile’s account. Pls note that I didn't made any request for a caller tune. Then I spoke to your local support number ([protected]), regarding. this issue and they give me a reply that, I pressed some buttons while talking to somebody and that’s the reason for enabling the caller tune. Even if any type of such arrangement is there in your system, it is your minimum responsibility to send a request to me for confirming weather this facility enable or not. Then my balance got reduced. I am simply not interested in any type of caller tunes in my number. Also while talking to anybody, its my right to touch any key button on my handset(pls note that its not supplied by you).I hereby request you to remove this caller tune from my number within 24hrs and refill the amount which you deducted from my account I thought if you stop this type of PICK POCKET Business, that will help you very much in your Business and your reputation.Moreover your customer care executive are extremely rude and they actually misbehaved with me.Vodafone, i supposed is a reputed company and would definitely not like to be known for all this wrong reasons. I am waiting for your kind immediate reply. pls note that if you are not responding properly I will send this complaint to TRAI(Telecom Regulatory Authority of India) and all major News Papers in India.

Previously when it was under hutch brand name i could login to my account details for my phone bill and check my call usage details easily and was possible, now past 10 months this service is not accesible however i can login succesfful to my account but not able to view my detail bill, if i want to then it would be charged whic i do not want to rest everthing from vodafone is superb service

Dear Sir,

This is to bring to your notice the worst quality of service experience that I have received as a consumer of your company in last few months. Please note my complaints as follows:-

I have requested to activate international roaming on 5th December 2008 on my postpaid mobile connection [protected] at Vodafone store located in Hypercity, Malad (W). I have told to pay Rupees 2800/- as a security deposite t activate the International roaming service, which immediatly paid anf got the receipt of the same. I have assured that IR will be activated within two hours. I flew abroad on 6th Decemebr 2008 early morning. It was my utter surprise to see that roaming service is not working.

When i checked back with Vodafone Customer care after my return on 17th Decemebr 2008, I was informed that International roaming service ias not at all activated in my number inspite of receving Rupees 2800/- as security deposite for activation of IR service.

This has resulted in lot of mental agony and I was unable to touchbase with my family back in India. eLet Vodafone return my IR security deposite in cash and not to be adjusted against future monthly bills, since you have not provided the service at all.

I failed to understand the lapse on part of Vodafone front desk persones at Hypercity, malad (W), who could not do thier job properly. This is not expected from a Comany like Vodafone, who says "happy to help".

Vinay Ranjan
MUmbai

Sir,

I have taken a new postpaid connection oon 08.11.2008 under corporate scheme. In this plan it was mentioned that the monthly rent will be Rs.99. But I have received a letter from Vodafone in which it is mentioned that the monthly rent will be Rs.99 for first 12 months thereafter Rs.149. Please clarify the actual position.

My vodafone mobile no [protected]. This mobile SIM surrender on 21th October 2008 after clear all dues (bill). My security deposit Rs.300.00 not send vodafone company. But I receive legal (court) letter (shaman). Vodafone file one case against me in kolkata. Vodafone claim my dues Rs 1122.00.But legally no dues against this mobile connection. I told vodafone customer care, but vodafone customer care advice me, deposit Rs. 1500.00 withdraw said court case. But all bill document (Receipt) available of my custody. Vodafone case start in Kolkata, But our residence in Siliguri. Please Help me.

Respected sir
This is kavitha from rajahmundry-ap.i am using [protected] sim from 2years onwards it is prepaid but 1 month back i transfered to postpaid. suddenly on 4th of this month it is unregistred. i went to rajahmundry danavaipeta-vodaforecare on 4th.they are not going to give good response. it is 16th tillnow my sim is not activating. even manager also not staying there. near by 6 times we went to that showroom. yesterday they replaced my sim but. till now it is not going to be activated.actually i called to customercare. my detils are also not visible to them. what i will do now sir? take care about my number.
in prepaid i never faced any problem. but in conversionand also for just one month i faced so many problems. to whom i have to contact.please respond to my request. thaking you
kavitha kamali

hi, i am vodafone useer from last three years with nice payment track. my mobile no is [protected]. in October 2008 i went to vodafone gallary to disconnect my service but they request me to continue with vodafone and request me to change plan to 199 Rental p.m. and request to try for 1 month. As per bill send by vodafone in that month my usage was Rs.100 apx. & Rs. 70 of value added service but they send me bill of Rs. 956/- (They add New connection charges, 2 advance rentals and more). i had launch compalaint in vodafone gallary at Borivali - East, Mumbai. he promissed me to take necessary steps. but now they are using rude language to make bill payment of Rs. 956/- inspite of my nice billpayment track from last 3 years with them. Plz help in this. How i will pay the bill more than my usage?

Regards

Sachin Shinde
[protected]

sir with respecty i state that i m BALKRISHNA YADAV FORMER PRADHAN OF SHANKERPUR AND REGULAR USER OF VODAFONE but the main problem is that IN MY AREA THERE IS NO NETWORK COVERAGE OF VODAFONE . SO WE R FACING BIG PROBLEM OF NETWORK . SO SIR ALL PEOPLE OF MY VILLAGE WANT TO HAVE INSTALLATION OF NEW VODAFONE MOBILE TOWER IN SHANKERPUR .AREA .OF TO SIR FOR INSTALLATION EWR I M READY TO GIVE VACANT LAND BESIDE MAIN ROAD SO PLZ CONTACT SIR I HAVE SEND SO MANY E.MAIL TO NODAL OFFICER U EAST BUT I M NOT GETTING ANY RESPONSE I M MUST WAITING FOR UR RESPONSE . MY ADDRESS IS BALKRISHNA YADAV .VILL. SHANKERPUR, POST. CHIRAIGOAN, DIST..VARANASI, UP(EWST) MY CONTACT [protected]. [protected] MY E.MAIL-rakesh.[protected]@yahoo.co.in

I want the details of this number please help me find the details

Dear SIr
I See My Bill Of Vodafone
It Shown Me The Caller Tune Charges
I Am Not Activated This Services
The State This Services From There Side
& ChargedTo Me?
I Complain To Customer Care But No Responce
Till Today I Get The Charges Of Caller Tune
Sambhav[protected]

Myself Maukik Solgama.
Before 2 months i have been purchased one postpaid sim card from vodafone store in Rajkot, Gujarat.
At that time i have paid Rs.1400 for my choice number.but later
they have found that one or two years back my father was vodafone user and still he hasn't paid his outstanding bill of Rs.600.so they have told me that u will have to paid first outstandiang billing amount and after clearance of outstanding bill we will give your Rs.800 back.
At that time i was agree for that and they told me that rest of your money you will receive directly by cheque by courier after 15 days.
But after 15 days they told me u will receive your money after 45 days but after 60 days still i have not received my money.
And whenever i have tried to consult the officer they just e mail his higher authority for this.
Please solve my problem ASAP.

DEAR SIR, MAM

I WANT DETAIL OF MY CALLS

Sir,
I have been duped of money by a person who introduced himself as Colonel Avatar Singh, Indian Representative of the Royal Ayurvedic Spa, USA. His mobile no. is [protected]. He keeps his mobile switched off always. Kindly provide me with details of Address of his communication, for taking immediate action against him. MATTER MOST URGENT !!!

Hi,
I have a prepaid Hutch/Vodafone connection purchased in Bangalore.
I am currently in Bellary (Karnataka) and am trying to reach Hutch/Vodafone Customer service with the following numbers
111
[protected]
[protected]

For all the numbers I get "You have dialed an invalid number. Please check the number you have dialed"

Not sure if there is some problem with my head or Vodafone is closing customer service to cut costs (or closing down.

I just wanted to know how we can deactivate "All STD calls at Re 1" bonus card without it being a recurring charge of 31 a month.

Raja

Hello I am sadanand [protected] this moble user is smsing my mom in very sexiest language so please give me the name and address

Dear Sir/Madam,

I am holding Vodafone Master Number i.e. [protected] and Add-on Number i.e. [protected], i visited to vodafone store, Preet Vihar, Delhi - 92 to change the plan of my master number but the executive "SANA HASAN" refuse to change the plan and offer me one more add-on card, and she told the both will remain add-on, but after activation of new number my last add-on number was removed from add-on.

And the services on new number which were offered by her also not activated after visiting around 15-20 times at store they started some of the services and they are charging for it. The services which are provided in free are not applicable on billing, even after two bills are generated and 3 times request had been registered for the same.

Still no action is taken by them for wrong billing.

Suresh Arora