[Resolved]  Vodafone Prepaid — Outgoing discontinued in prepaid

Vodafone — disconected service

I am pranab, i was using two numbers of vodafone postpaid, but due to non verification of the numbers after i changed my address my sims got disconnected. I told the persons who were supposed to come to my place for verification to come but they never came hence my numbers got disconnected.I have paid in full the bills of my numbers.The numbers i was using are-[protected] and [protected].

Vodafone — Incoming discontinued without any reason

Dear Sir,
Ihad taken 199 plan of Vodafone & deposited deposit and other charges on 13 June 2008. My Vodafone SIM was activated on 16 June 2008.
On 06 July 2008 without any intimation my outgoing was disconnected, on enquiry from their helpline I was informed that I had excceeded my allowed talktime of Rs1000/-. After my inquiry I get an SMS on 06 July at 12 noon that my my outgoing had been disconnected due to unbilled amount of Rs 1220/- . Thereafter I get another Sms that my bill for Rs 415.06 paisa for the period upto 04 July had been dispatched & should be paid by 22 July 08. I have yet not received any bill. Even this billing is incorrect because as per plan I am entitled to 200 free calls & my average outgoing calls are not more than 4 in a day.

My husband visited Vodafone office at Hill Road, Bandra to request for details o[censored]nbilled amount, however they declined to give details or activate outgoing till Rs 1220/- is not paid. Further they advised him to check details in next bill which will be generated on 04 August and till then facility of outgouing will not be given.

This amounts to nothing but hrassment & extortion from Senior Citizens. Am I not entitled to know details of amount billed to me? Incidently from 16 June till 04 July my talktime is worth Rs 415/- & in ONE DAY for 05 July I am being billed Rs 1220/- but details can be provided by Vodafone.

You are requested to get justice for a senior citizen .

Thanking you
Mrs Lavlesh Bhasin

Vodafone — False Add on connection

Iwas offered add on connection from Vodafone customer care person name RAHUL .HE had given no.[protected] sim no [protected] verification done by Fastrack on 24/11/2008.I HAD PROVIDED all documents the same day.Customer Agreement form no.80478624 Receipt no 15041.after repeated calls for activating sim, Rahul assuring on 2/12/2008 that by evening sim will be activated.when i called back, he is not ready to attend call.Amit on his behalf responding that i cannot get this no. telling call vodafone care choose another no. or go to vodafone centre take back your money .i must say that vodafone people are useless & are troubling common man .please help &look into the matter soon '

Iwas offered add on connection from Vodafone customer care person name RAHUL .HE had given no.[protected] sim no [protected] verification done by Fastrack on 24/11/2008.I HAD PROVIDED all documents the same day.Customer Agreement form no.80478624 Receipt no 15041.after repeated calls for activating sim, Rahul assuring on 2/12/2008 that by evening sim will be activated.when i called back, he is not ready to attend call.Amit on his behalf responding that i cannot get this no. telling call vodafone care choose another no. or go to vodafone centre take back your money .i must say that vodafone people are useless & are troubling common man .please help &look into the matter soon '

Vodafone Pre-Paid Connection — disconnection

My Vodafone life time pre-paid connection had > Rs.1800 /- balance amout valid upto April 2010. Due to problems with mobile set I could not use it for six months and I did not recharge required Rs.200 for six months. Instead of deducting from my prepaid balance amount, vodafone has permanently disconnected the number and swallowed the balance amout. They are simply cheating people and robbing money on some pre-text.

I need my address detail of my number

Vodafone service — Unwarranted harassment

Dear Sir/Madam,

My name is Subra Iyer, Marketing Manager for Alpha Pharma Healthcare in Mumbai. I use a corporate Blackberry instrument with services provided by Vodafone. My payment for the month of April, due May 6, was paid by check # 237246 dated May 8th, drawn on HSBC Bank for the amount of Rs. 1874.54. Vodafone acknowledged the receipt via their payment center at JB Nagar (their Txn # CY846) on May 11th at 11:35:13 am. During the week of May 11th, I kept getting calls from their service center "" regarding payment. My response was that it's been already paid. On Saturday, May 16th, when my office is closed, they disconnected my outgoing services for non-payment. I called, argued & had it reinstated for the weekend assuring to give them check details on Monday, when am in office. First thing Monday morning, I called them up, eventually spoke with a rep. (the earlier ones would not connect me to their Manager & would simply hang up on me!), and provided all the necessary details, and the rep. updated my records with an assurance of 'no more calls' from their center. Two hours later, at 11:30 am, I get another call regarding non-payment!!! I have my assistant call up the bank to find out that Vodafone cashed the check on the 14th itself! That afternoon, I leave my pending office work, skip lunch, & go in person to their center at JB Nagar with hard proof of my payment details, speak with a rep who "again" updates my record in my presence. I insist & speak with the Floor Manager, who apologizes for prior inconsistencies, and "reassures" me about 'no more calls'. I also find out that the cashed check was not credited to my account due to a wrong number written on the check (my error). He assured me to resolve the matter since the issue was now clearer. Monday evening, I get another call regarding non-payment! On Tuesday morning, yet another call! Same morning, I speak with this other rep. who said they tracked the check & due credit is given to my account. On Wednesday afternoon at 3:56:00 pm, I get a SMS from Vodafone acknowledging proper credit to my account. At 5:40:27, I get another SMS from them regarding discontinuance of outgoing services for non-payment! I call & speak with a rep. Priya or Preeti where she acknowledges the credit & 'another' assurance to get my service back on track within two hours. At 8:00 pm, I check & there was no restoration of services. I call again & speak with Harsha Nena who again "assures' me of restored services by 10:00 pm, since Preeti had NOT made a request to their concerned department as promised by her earlier! Guess what! At 10:30 pm, my services were still NOT restorated! I call it a night, hoping by morning, I'll be back on track. Wrong again! Eventually, this morning, I get through a Raju Rao, who finally gets my service back in an hour.

I have been through a lot trying to talk to "double-digit" IQ personnel, when this situation could have been resolved had I been connected to a higher level Manager. Since it's a Blackberry, I cannot change providers since I've been told my instrument is "locked" with Vodafoone as my provider! Where is the freedom of choice in this matter? Why do I have to get frustrated and go through harassing calls because of Vodafone's inefficiencies? Vodafone Customer Care is so pathetic, it's not even funny. My first bill itself, they charged me for services I never subscribed to! I had to resolve that in person because they insisted on the phone that I OKed via SMS! When confronted in person, they could provide no proof of any such confirmation! These dealings with Vodafone is reflecting me in bad light as an agitated person, when I am known to keep my calm. Their Customer Care reps are "eliciting' hitherto unknown traits in me as a person! If there is some way to sue them I would like to go ahead with the same. I am stressed, undergoing unnecessary duress, facing unwarranted harassment, feel agitated and probably more! I have found out the name of their Head of Customer Care, Mumbai, one Mr. Suvarna Shetty, email ID [protected]@vodafone.com or suvarna.[protected]@vodafone.com. I seriously don't know which one, if any, is the right one now!

Sir/Madam, What is my course of action? I would like to initiate some action against Vodafone so that no one else has to undergo this situation for lack of Vodafone's capabilities or competency.

My email ID is subra.[protected]@alpha-pharma.com. My cell # is[protected]. Awaiting you response. Thank you very much.

Subra Iyer

Vodafone Prepaid Connection — Unjustified disconnection and false statements

Hi,
This is to bring to the notice the following.

I got innumerable reminders of submittign my address proofs again even though I submitted them a few years back when I took their connection as I was said that its a matter of trai else my number [protected] would be dicsonnected.

On submitting all the proofs at the head office of theirs at peninsula corporate park in mumbai, I was assured that all is well and all the documents are correct.

Now, they have disconnected my number on sunday and when I enquire they say that documents are not right.

I have many important business deals in the pipeline and this harassment is causing me lots of mental and financial trouble.

Please revert with possible solutions at the earliest.

Regards,
Nilmani
+91-[protected]

prepaid connection of vodafone — Disconnection of prepaid connection

I purchased a prepaid connection of Vodafone on 13th Oct.-09 But it had diconnected on 21st Oct.-09 due to lake of some ID proof , so we have submitted the Voting Card on 22nd Oct.-09 but till now it has not been operated . My Number is[protected] , purchased from Priyesh Telecom , Chow Mandi, roorkee and submitted the documents to same shop.

please look in to the matter , and resolve the matter as earliest as possible.

With thanks .

N. P. Maheshwari
[protected] Vodafone pre[paid connection ( Already discoonected)
[protected] Alternate Number)

Vodafone — discontinuation of Outgoing phone call

I had made payment of my mobile bill of Rs.390/- on 28.10.2009 vide cheque no. 068211 dtd 28.10.2009 and the same has been debited on 05.11.2009. The mobile service provider has stopped my outgoing call on 20.12.2009 with informing me. We had already send the detail by fax to Mr. Ranjit Executive of VODAFONE. Nothing is outstanding against me till date.

You are requested to please activate my mobile outgoing call immediately.

Vodafone Prepaid Connection — Disconnected the connection without any reason after a few days of working

Two vodafone prepaid connections which I had bought a few days ago from the Vodafone office near High Court, Kochi have been disconnected without citing any reason from yesterday (4/1/2010) onwards. When I called them up, they said that I had not given the address proof to them. In fact I had given all the information required to them. Otherwise how could these two connections work during the days prior to their disconnecting them? It seems a deliberate attempt to tarnish the image of Vodafone by making its customer the scapegoat.

The numbers are [protected] and [protected]

Please find a solution to this complaint

Hi Team,

Iam Surender Reddy my vodafone number is [protected] from few days ity was not working kindly confirm me the reason for the not working of the number.

Thanks,
Surender reddy.

Hi Balaji,

We believe that you have been contacted by our Customer care team and hope that your concerns have been addressed. Do e-mail us at vodafonecare.[protected]@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Vodafone service — Prepaid connection disconnected

Dear Sir,

I am Santosh from Bangalore now I have been settled in Jaipur.

Vodafone Service has disconnected my pre paid connection due to address proof not reached to the Vodafone office. I have been submitted documents three times ( twice in the shop where I have purchaged Sim and once in Vodafone shop), again Vodafone people telling to submit once again I thought of through that Sim but I have 170 rupees balance in that.

because of this I have faced bunch of problems like 2 days Leave applied in my office, three times visit to dealer, three times visit to Vodafone store, Bus fare to visit to store, even more.

I want justice in this

Please do need full.

Regards
Santosh Kulkarni
[protected] (My room mate number)

dear sir


sub:( prepaid no:[protected] i missed my number )


please kindly deactivitate my no [protected] because i lost my phone on 16.04.2010 that any one can missuse my no:

please do needfull for me



thanking you

your faithfully
N.harini

Vodafone — prepaid connection

i am a military officer and on transfer to mumbai had availed vodafone prepaid connection([protected]).i received a call to my no. requesting/advicing me to changeover to postpaid,due to my connection usage exceeding more than 1000 rs call from customer service centre.
post changeover, even after receiving the bill to my mentioned address, there has been repeated service interruption citing address verification. even after my address verification, still my connection was interrupted at dire situations.After my many repeated visits to the the gallery in fort, mumbai they would resume it again and soon the same would be blocked again.
Since this problem was not getting solved. i requested them to changeover to prepaid again. however, after charging me again for purchase of SIM card and validity, my card is still blocked.
i have submitted all the documents atleast five - six times just to stop them interrupting their service.
the customer service at fort branch of vodafone is also very pathetic with lots of arrogance and false promises.
Just because, i serve this country and live in a restricted area does not mean that i am homeless or that i am a security threat for uminterrupted mobile connection service. citing reasons of not being able to verify address as i live in a restricted area where visitors are not allowed is nothing but harassment.
since i had registred this no. for my bank transactions, i ve also suffered in that way too.please help

Dear friend,

i was also a loyal customer to hutch (excellent) and of late Vodafone ( the lousiest )
having made payment for one year advance rental for my no.[protected], they have disconnected my services.

i waited for the option of number portability and soon will change to airtel/reliance.
i want to share this info.with as many persons as possible and so
I SUGGEST YOU TO USE NUMBER PORTABILITY OPTION AND SIMPLY SWITCH OVER TO OTHER NETWORK.
pl do it immediately and enjoy good services.

Vodafone — Unjustifiable cuts in prepaid account balance

To whomsoever it may concern,

Since last two times when I got a recharge done for Rs 50, I got only Rs 21 while the promised balance is Rs. 40 something. I called three times at your customer care. The first time they told me that it may be due to my use of internet on the cell phone which may have caused my account balance to be negative. Since I hadn't used used internet on my cellphone but it was a possibility, so I checked if internet worked on my cellphone. Interestingly, packet data connection is not available on my phone.

So,

1. Both time the balance was Rs 21 and not Rs. 40.

2. Packet data connection is not available on my cellphone

3. I WANT MY Rs 38 BACK NOW!!

Yeah, your data shows I used internet on so and so date. I've heard that before.

And your customer care doesn't really care.

Yours angrily

Vodafone user
(A common woman miffed at your loot)

Vodafone — Prepaid connection disconnected

Complaint No.[protected]

I purchased a prepaid vodafone sim 2 months ago after submitting the documents asked for. I'm then told, within two days, that my service will be disconnected if I don't submit my documents again. I again submitted my documents but the sim was not activated. I have called the customer care several times and visited the store numerous times but with no result.

This harassment has been going on for the last two months. It has wasted my time and money. I didn't expect this from Vodafone and I will never ever avail any services/products of this organization.

Vodafone — service disconnect by company

I HAVE A SIM NO. [protected] .USING FROM LAST SIX MONTHS. NOW THIS SIM DEACTIVATE MORE THAN ONE MONTH.I CONTACT VODAFONE OFFICE 4 TO 5 TIMES ,PAPERS ALSO SUBMITTED BUT SIM IS NOT ACTIVE TILL TODAY. I HAVE A LOSS OF RS. 30,000/- FOR THIS PROBLEM. NOW WHO WILL BEAR THIS LOSS. I WANT TO COVER MY LOSS HAVING DUE TO VODAFONE.
ASHOK