Vodafone India Complaints & Reviews

Vodafone — Incorrect Billing and Pathetic Customer Support

This is with regard to the pathetic customer service and unfair treatment meted out to us by Vodafone who have taken our company for a ride by falsifying information and not living up to their commitments. This has resulted is a number of grave inconveniences to our business and personnel of our organization. We have been charged incorrectly for every service that we have availed with them, calls, sms's, data usage and monthly rentals and no amount of follow-up or requests over the past three months have given us one day of recluse. They made promises to us from day one to ensure that we sign up for their services and have not lived up to a single one of them. We have been with Vodafone from 12th of December and in only three months have had so many issues with them that it is literally impossible for me to pen down here. I only want all the issues to be taken care of immediately so that we may avail the mobile portability option and be rid of such a lame and pathetic international organization with no basic professional and moral ethics. I am copying the email I sent to Vodafone to explain what it is that we have been going through with them prior to this complaint to give a brie[censored]nderstanding of the trauma and frustration we have been through in the last three months. I am unable to attach the bills due to format restrictions but if I could be provided with an alternate email address to send them I would be happy to.

[protected]COPY OF EMAIL SENT TO VODAFONE[protected]
Hello everyone,

I would like each of you who received this email to go through each and every word to understand the complexity and seriousness of the issue. Please bear that this email is after a LOT OF deliberation and continuous and innumerable follow-ups with many of you at Vodafone. I do not even have the words or emotions left in me to express my extreme dissatisfaction and disgruntlement regarding the pathetic and moronic (non) support I have received from Vodafone in barely three months of my association.

I have attached the bills sent to me by you, modifying and explaining where and how you have screwed up in more ways than one even after repeated begging you all to rectify those mistakes. Not having done that, we ended up paying you more than we were suppose to towards incorrectly charged rental, call, sms and GPRS charges for each and every Goddamned number we have subscribed with you for.

I do not have the energy nor the patience to state each and every communication/requests I have placed with you (and I have sent innumerable ones) to explain the situation to you but on the other hand I am also sure that each of you reading this email is already aware of all of them since we have been corresponding via phone, sms and email almost everyday since the day we made an association with Vodafone. To state the most smallest and pitiful reasons of my gross experience with your company is that you have not even been able to send me ONE (*****) EMAIL (that I have requested from each of the persons I was dealing with) that stated the complete details of the package we have taken from you from the official email ID to save it in the records as this is a Corporate CUG connection. PATHETIC!

We too are an organization, and this experience has only made us become aware of a customers plight and I personally have taken this as a positive thing to ensure that none of our customers ever go through even a percent of the ordeal I have gone through with you!!!

NOW: THIS IS WHAT WE DEMAND BE DONE IMMEDIATELY BEFORE WE TAKE A LEGAL ACTION AGAINST YOU!

- Cross check the details in the bills attached vis-a-vis to the charges that were given to us TILL DATE incl current generated bill( for each and every **** call, sms and data usage charges)
- Correct/rectify them.
- Refund every paisa that was charged to us OR if after the correct charges are levied and we still have to pay you (which I feel is not possible) then let us know with detailed information for each call, sms or data usage accounted for so that it is taken care of.
- Once this is done I want to avail the Mobile portability option as we would complete our 90 ***** pathetic days with Vodafone on 14th March 2012 and would like to switch over to an even more screwed-up (I am sure) service provider.

WE WANT THIS DONE IMMEDIATELY (before 14th March 2012). Any delay from your end would mean more usage and non-payment of funds to your company if we do owe you any after the tally is done.

Please note that is this is not done I will simply move to a different service provider and obtain new numbers and you can forget about the balance of the bills that have to be paid to you. It will be a little bit of an issue to change our numbers in such a short time but I am sure it will be a lot less ordeal than to deal with your ****** up company! I cannot even begin to express the frustration and mental agony I have been through with you all, so much so that I feel like throwing up every time I think about it. This is the worst of all my experiences in regards to customer service in my entire life and each and everyone of you should be ashamed of yourselves!!!
[protected][protected] END[protected]-

Thank you,

On behalf of W3 Offshore Development Centre, Karkhana - Secunderabad.

Saif Ahmad
Mob: [protected]

Vodafone Postpaid Connections @ 1p/s Local & STD — u required Vodafone postpaid

u required Vodafone Postpaid Connections @ 1p/s Local & STD

in Just Rs. 250/- Only



Call me Deepak
+91 [protected]

My father have purchase a vodafone prepaid connection for our sister studing in ITM,Bhilwara one month ago from a mini store named MDS Digilink,after a week the company close the outgoing calls and in the next four days there is also incoming.the reason tell by customer care requried docoments not submitted i mailed to vodafone raj. For the same,the answer was re submit the reqd docoment at any vodafone store.On tuesday 24/9 my father re submitted the all docoment at vodafone store frezer road,Patna and they commeted that within 24hour the connection will be activeted but alas till now the connection is not active.we also complaint vodafone store patna as well as cusomer care raj.through phone and mail several time but there is no any answer.CAn the company bear all the mental stress given by him to our faimly member.
Regards,
Mohd Ejaz([protected]@hotmail.com
Mob:[protected]

Hi,

This is just to inform everyone about the Vodafone connection & associated services in Bangalore (at the very least).

I had taken a Vodafone Prepaid Connection on 28th Sep from the Vodafone Online store with Recharge of Rs 206 which promised me a call charge of 1p/sec for both local & STD.

Hardly one month from taking this new connection, there have been major gaffes by Vodafone, some of which I am mentioning below:

1. My Plan of 1p/sec was changed to a student plan offering calls at Rs 1.5/min for STD. When I called up their call center they were not willing to accept their mistake & change it back. Instead they told me to get a further recharge done to change my plan to 1p/sec. Also, I never received any message as to when my plan was changed.

2. Their call center had informed me to activate a GPRS plan via *444#. I followed their instructions & activated the required plan. However, it seems, it did not getting activated in the system. So they continued to charge me their exorbitant browsing rates. Again, when I called the call center they were unwilling to acknowledge their mistake & asked me to recharge again.

3. I also asked the call center to activate the missed call alert service. They activated it & deducted money from my account. However, when I informed them that the service was not working then (surprise, surprise) they again tried to blame me for the same, telling me that I need to check again.

Meanwhile conveniently, my access to their call center kept disappearing (dialing to their call center got me into a loop with their IVR).

Ref complaint #'s: [protected] & [protected]. I never received any complaint no's for my other issues.

If anyone needs to contact me, please send me their contact details through a message on this site & I will call/email you back.

Regards,
Anant Gupta

RESPETED SIR /MAM MY SELF SWINDER SINGH PURI S/O S GURBACHAN SINGH 132/133 SANT AVENUE LANE NO 6 AMRITSAR PUNJAB . sir mere pass woda phone ke 2 no hai [protected] . [protected] . mera ek cell kahi lost hoo gayea jis ki maine fir police station main ki or jab main apna sim duplicate [protected] lene gayea tu pata chala ke mera cell no ka sim kisi or ke name par chal raha hai jab maine apna 2nd no ka addresss confirm kiyea tu wo be change hooo chuka tha jab ke maine dono no apne prof de kar jama krwaye the abb mera sin [protected] mere liye bohat jada importend tha woo vodafone wale nahi de rahe jab ke muje woo hi no chiyea main trai ko request karta hooo ke yeh system be theeek kyea jaye nahi tu koi be teroiest no issu karwa ke koi be ghatna ko injam de sakte hai iss k liyea trai ko or stiric role karne chayea or mera sim muje dilwayea jaye

Vodafone is taking advantage of complexity in our Consumer Protection System. With Pre-Paid, once you activate the caller tune, it will have no option to de-activate. Even if you find any option, that will not work.

Secondly, do not go with any free offers from Vodafone, they simply trap you, and charge bills on it, and they will not accept any of their faults. They are just thieves.

Agreed !!

problem is solved after complaint on these consumer complaint forum,
voda phone ready to given me my same number as prepaid,

thanks to consumer complaint team and also vodaphone

Hi I Jagdish naik cell no [protected] visited ur shop opp. to vashi rly station for converting my postpaid bill to prepaid. Sorry i had to wait for atleast 2 hours. than Mr rakesh attends me a lousy person till now the job has not been done. If this is the case i will have to change all my staff nos. Sorry u may loose a valuable customer. It will reaily make me a differance. I do not no about u guys. Anyways thank u for ur wounderful service.

hi can just mail me the name adress and call details of the no [protected] pls fast sent to mail.thank u

could u plz send name and details for [protected] fast to my e-mail

please send name and details of this no:[protected] before[protected]

hi can u just mail me the name adress and call details of the no [protected] fast sent to my mail.thank u,

Hi
Could you just mail me the name, address and other details of the number [protected] fast now to my mail

Hi,
Could you just mail me the name, address and other details of the number [protected] fast now to my mail

could u plz send name and details for [protected] fast to my e-mail
[protected]@gmail.com

send name and address of this sim owner [protected]at my email id samit.a.[protected]@gmail.com

Hi
Could you just mail me the name, address and other details of the number [protected] fast now to my mail

Hi
Could you just mail me the name, address and other details of the number [protected] fast now to my mai

hi, could you send me mail the name, address and other details of the number [protected]

dear sir
i want to know the details of vodafone no. [protected] is very important for our family. plz dont ignore or send the adress of this mobile number to my email id [protected]@gmail.com. i want to know only adress of this above mobile number.

thanks & regards

consumer

Vodafone — refund of prepaid amount on rejection documentation

I applied for a prepaid vodafone connection giving doccumentation of Pan card as id proof and ICICI bank savings account as address proof. I was given prepaid no [protected]. which was activated so I recharged with a value of Rs 305/-. abount a week later the outgoing calls were stopped and I was again asked to provide address proof. being a defence personnel i donnot have address proof from Mumbai like ration card, telephone bill, electricity bill or driving licence or passport giving a Mumbai address due to our transferable jobs an average of every 3 to 5 years. I submitted a certificate signed by an officer of the rank of Captain( Joint Director Equivalent). This too was not acceptable to the company at the vodafone store near churchgate station. I there fore would like the company to refund my balance amount as it is they who have blocked my connection a week after activation.this has caused a lot of inconvienience to my friends, colleagues, seniors as I had given this as my contact no. Can some kind soul also educate me on the legal remedies available against the company as there must be many individuals like me whom the company has cheated in this manner. Besides is there any one who has been able to access their website . Thank you and expecting areply

28.5.09 my mobile received a call through singing after they deducted Rs.30/- vodaphone alret.
my mobile no. [protected].

Immediate explanation required.
otherwise I go through consumer court
waiting reply
MS Varughese

i am not happy with your service becuse u want again sumit doucument for verification but i havent time. vodafone already block my sim card but why?

Vodafone — Deduction without consent

Sir,

I have a Vodafone prepaid connection with MSISDN - [protected]. This is to inform you that without my consent/activation, some combo pack has been activated in my a/c & Rs 2 is getting deducted since 28th of Aug,2010 and more than Rs 50 has been deducted from my a/c since then. Today when i called up your customer care @ 198, they were not even ready to lodge a complain of the same & had put me on hold for more than 15 mins for all the 4 call made and were very rude.

I would request you to pls get the refund of all the charges deducted to my a/c at the earliest as no such pack had been activated from my end ever & also educate your customer care executives to speak properly to the customers (Refer the call recordings done from my no above at your cust care.)

Expecting a quick resolution to the above matter.

Regards,
Manjari Sharda
[protected]

I AM NOT INTERESTED IN COMBO PACK . PLZ CUT THIS COMBO PACK FROM MY MOBILE PHONE . I AM VERY DESIPOINTIED WITH THIS SERVICE.MY NUMBER IS [protected]

I am V. Dhinakhar, My Number is [protected]. I have not received the September 2012 bill so far. I was told that the bill will be delivered to my address after due verification of my address.
Pl. arrange to send the september 2012 bill so as to claim.

I have recharged my vodafone a/c by Rs. 21 Inter net pack on 24/04/2013. But my area Dulduli has no internet connection for my vodafone no. My no. is [protected]. When I have contacted vodafone customer care and said to launch a complain, the customer care executive officer disconnected my call and now I can not contact to customer care from my vodafone no. please take a step very soon and extend my inter net pack validity.

Vodafone — Miss Behaviour of agent and no help

Sir Respected sir
I want to file a complaint against two agents of vodafone. From them one is Anmol And Second is Gurdyal (something like that ). Sir I have called on your helpline number [protected] between 10:40 pm - 10:55 pm on 23-october-2009 regarding my recharge of Rs. 110 from my number but i was not satisfied by the information given by your agent, he started abuseing me and give me wrong number of noodel officer of vodafone. Is this your coustmerservice ? I am your regular coustmer from last 3 years. I have never made time pass calls to your help line number. Always i have called you only regarding my problem. Again i make call on your helpline number to talk to your team leader regarding the same issue but your agent Gurdyal singh put me hold and disconnect my number. After that i hade made agin call to your helpline number again third time your agent said that i am transfering your call to TL but he make my fool. I think this is your coustmer service.After that i make calls many time but all of your agents disconect my call.So Sir from whome i take help. Can you give me anshwer of my question.if not then i am ready to disconnect my number. If you want to see me as your coustmer so pls do something regarding my problem.Other wise i am happy to take services of Airtel or other service provider.

At all i have found that vodafone is not a good company to provide services

Hello sir
My name is Gurraj.
i want to tell you that your vodafone department call on my no.[protected].they call for regarding caller tune services. i deactiveted this service earler.but again these call are start.and secondly before 4 day ago your department activate job alert service on my cell number for this they cutted rs 30 in my account.i dont know that how are they avtivate this service without my purmission...i also call to your customer care center but nobody attending my call.
plzz plzzz deactivate this service otherwise again rs 30 will be deduct in my account.

SO PLZ HELP ME SIR I WILL BE GREAT THANKFUL...

gurraj
from village salempur.
dist hoshiarpur.

Hi Sir/Mam

I am a vodafone postpaid customer from Amritsar.Whenever i call vodafone customer care number is busy.

This is not a problem.But to ask about some help regarding de-activation of Caller tune, when i went to prepaid dealer he clearly told tht go to vodafone office, i cant help you.

This is the attitude of Vodafone dealers.They are good for one thing selling the card and thats it.No more interaction they want with the customer.

Thanks
Kuldeep Chand Dogra

I never applied for activating MCI alerts, even I do not know what is MCI alert. My mobile no. (Postpaid) is [protected]. On 19/05/2010 I got one message, "your request for MCI alerts has been registered" where as I never made any request. My balance was reduced by Rs.30. How you can activate any facility without the customers consent and charge for that. Kindly deactivate this facility and refund the amount of Rs.30 immediately.
Alexander Yohannan