Vodafone India Complaints & Reviews

I had purchased a 8320 model from Vodafone in Nov 09 (less than 6 months back).Since then it has gone for repairs thrice,twice to Gurgaon centre and third time vodafone sent it to Bangalore. It was returned to me duly repaired third time on 20th March.
The day before yesterday it stopped working again--the 4th time-
I have sent a mail to Vodafone--MR PANKAJ SEHGAL,MR AMIT PAREENJA, MR ASHISH CHUGH.
The usual reply is that they want to send it back to Bangalore for repairs which is not acceptable to me as they will continue this till it runs out of guarantee period.
I will not accept anything short of set replacement. I have already lost a lot of data due to malfunctioning of the set.
May be, through your organisation,I can have my problem sorted out
Thank you
B K Chowla.

Hi,
I had been trying to disconnect a Vodafone SIM ([protected]) registered in my name, it's been more 3 weeks and vodafone doesn't seem to take any serious action.
I have sent mails to vodafonecare.[protected]@vodafone.com and corpcare.[protected]@vodafone.com to disconnect the SIM and spoke to the customer care for more than 5-6 times. But no action has been taken still.

- Every time they call up the user of the SIM (not the owner) to confirm if they have to disconnect the SIM.
- I have been repeatedly informing vodafone about not taking up any request for reactivation of the SIM, but still they take the requests from anybody who calls them and reactivate the SIM. Not bothering to consider the owner's request and canceling the SIM straight away.

Finally I had to visit vodafone store to block my card completely but even they did not cooperate. It has been very painful and frustrating experience with vodafone and the SIM is still active for taking up incoming calls.

My husband bought a handset in January 2010 ,from HOT SPOT and got the free One number of any mobile service provide. That was the First mistake I did when I choose the VODAFONE number [protected] which I am currently using.This number was activated in February.I got the call from legal department(Mumbai) last month verifying that my Name is XYZ.(Code Name),I said yes. Than A person name Ravi said that I have some due amount of a phone which i have stop using in December. But the fect is that never in my whole life I used the number [protected] which is actually the Mumbai series. First off all I have never used this number in my life, Second I am residing in Delhi tha why should I buy mumbai number. HE (Ravi--From Legal Depatment Mumbai) not leasing to me and asking me to pay the bill which i have never used.Pls. help me to stop being harresed with legal depament Mumbai. nad to make sure it won't happened again in future.It is so embarrassing that even if I am three month old customer and inspite of paying the extra amoung han my bill I am receiving such calls.Kindly take the appropriate action against it.

Amanpreet kaur a recovery agent from vodaphone has misbehaved with me regarding bill payment of my relative settled abroad. she being a lady used foul langauge against me and my relative. she has theaten me to pay the bill or face the consences.her mobile no. is [protected] from where she call up. i am also using vodaphone [protected] but now iam changing to another cell company because of such a bad service of vodaphone.

I am having two numbers of Vodafone mobile and GPRS services on both the numbers. I have taken packages on both. When I checked my bill, I found that there are lots of GPRS connections getting connected in 30-40 seconds and each connection has used 510KB each time.

This can be impossile that I connect to GPRS from my laptop for 30-40 seconds within 15-20 min of period and use only 510Kb each time. Like this there are 10 to 15 such connections in that period. For this according to them I have over used my pack of free uses.

And I am not happy with the answers provided by them. I need to get my money back for which I have been overcharged.

Thank You

Regardsa
Jatin Gupta
+[protected]
+[protected]

Dear SirMam,
I want to block one vodafone number as I am getting fake calls from that number from last 2 months . the person so concerned has been disturbing me very badly.
I therefore assure you to kindly block the number
My number-[protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting
The no. to be blocked-[protected]

Kindly do needful.

Regards,
Nikhil Awasthy

dear sir,

This is selvi.s from chennai,
please deactivate my postpaid Nos. [protected] & [protected]. from 10-05-10.

please do the need full.

thaking you.
s. selvi

My mobile no. is [protected], and i have made the call to the no. which takes feedback i.e. on 198 no. , if i get such a response from the team which is suppose to take feedback from customer and are meant to be humble and polite then either i have to switch to other service provider.

I spoke to shahin at 11:44 AM on 07/05/10 no. and asked her to activate my outgoing as i made the payment thru internet banking, she said it will take another 4 hrs to be activated, but still my outgoing is not activated. the other person sameer who was more rude, arrogant, impaitient and unhelpful. He told me that it will take 48 Hrs to get my outgoing activated since i made a payment through interntbanking, i asked him that i can provide the trn. ref. no. so that he can update my record with that, but he said that even though it will take me 48Hrs and insisting me to make a cash payment, i do not understat why i should go to vodafone customer care to make cash payment when i have already made the payment online, and i am giving him all the evidences for my payment being made, why was he so reluctant to process my request, does every staff of vodafone does the same thing, i just want to know if internet banking transaction take 2 days for them to receive the payment, then why there is a link on the www.vodafone.in site to make quick payment which also does internet transaction. Neither he was helping, instead he was being rude and loud.
Since this is a no. on which i was regularly paying my bills and i am so surprised that vodafone is behaving such way with their regular customers.


It seems that the vodafone customer care staff do not know their own product. and doesn't bother to help other also. The happy to help slogan of theirs seems so unmeaningful today. I am very sad by this attitude of their staff.

Hi,

This is to inform you that, i have taken the vodafone sim on[protected], at a nearby outlet near my residence with the Mob No:+[protected]Plan of 62 Rs with 100 free sms daily, validity-1month) and the number was activated on 3rd may 2010, i was informed by the mobile service provider that the vodafone prepaid plan which i have opted for will be activated within 24 Hrs as said it was activated within that time, but the sms pack is not yet still activated and per sms its charging me 50ps. I have complained at the vodafone customer complain center at 198, a customer care executive said me that the sms pack will be activated at 12AM in the night on 4th may 2010, but still its the same my currency is getting deducted when i send sms..Vodafone service is worst than any other service and the customer care executives worst than that. They don't listen to the customer complaints instead they argue with them. Please i request you to look into this issue as soon as possible as many other people are getting affected with this vodafone service.

I had given a written request at Vodafone's office near Kellys Jn in Chennai on 8th March 2010. The CS executive told me that same will be done immediately and I will get the reund cheque by post in 45 days

Thereafter many of their executives called me to retain, by offering various schemes etc., which I denied

Now, while following up for the refund (surprising seeing a latest bill in May 2010), they are informing that service was cancelled on 11/03/10, but as per their records, one of their customer service executive "has spoken with me on 24/03/10 regarding re-activation for the mobile number [protected] and the same has been done as per my request"

This is pure cheating. I have written to vodafone now that they should verify their recorded calls since I have never made such commitments on phone to their CS executives. Also I have made the request that the cancellation holds good from 11/03/2010 and I get the full refund immediately


Suggest severe corporate punishment to vodafone for harassment of their customers like this




Suresh Cherian

I am a vodafone customer since last couple of years but recently changed my plan from 499 to 299 and had asked for local sms pack but that has not been activated, inspite of my complaints they have not taken any action against the fault at their end but are telling me to activate it now and pay the previous amount as they cant make any reversal for the same. So i would like to teach them a lesson as not to cheat customer in this way.

Thanks,

Puja

Hello Everybody,
I am a Postpaid customer of vodafone in Orissa Circle. Now I just want to go for vodafone Prepaid service with my previous number, but here the Vodafone Store as well as the Customer care says that the Postpaid to Prepaid conversion is not available in Orissa circle and going to be available very soon. I'm getting this assurance from them since last 6 mnths or more. But the Prepaid to Postaid conversion is possible even within a day but the vice-versa is not available since last 6 months or more.
Kindly help me in this matter, how can i migrate to prepaid from postpaid in Orissa Circle. If anybody has any suggestion then kindly inform me in my email-id: bishnupada.[protected]@rediffmail.com

Hi

My name is Manoj Brar and my contact no is [protected].

today my services are suspended so i have to write the mail after getting no resolution from Kamla Nagar vodafone care and Nirman Vihat Vodafone care.


Dispute was related to ISD incoming call chaarges in DUBAI.

I was in dubai in the month of feb and contacted vodafone customer care on 111 three to four times for activation of international basic roaming.The call rate told to me was Rs 20 per incoming as compared to 115 as the scheme was given to vodafone customer at that time due to DUBAI FEST in uae but in the charges implied were Rs 87 per incoming call when i received the bill.Same is confirmed by your vodafone store that the scheme was in place when i visited kamala nagar vodafone store on 21st april.There the executive promised to resolve my dispute and sent a mail to vodafone support and gave request no 79413428 and said will call me witin 48 hrs once response is received from other end but on 4th april my contact no is suspended and still not received any resolution call.
today i visited Vodafone care Preet vihar and executive there also not helped in resolving my dispute but said that you should have selected DU network there which was not cleared to me by Customer care executive when i activated the international basic roaming.

Now i get a reward of my more than 3 year relation with vodafone that my incoming and outgoing calls services are being terminated.

Wants your suport to resolve the problem and activation of my services as of last 3 month bills i have paid 2 bills except for disputed bill.

Bill details

3 May 1655.66 Paid [protected]
3 Apr 2036.03 Paid [protected]
3 Mar 7342.89 Not Paid Disputed


Regards
Manoj Brar
Brar.[protected]@Gmail.com
Alternate No.[protected]

Respected Sir/Maam,
Myself Animesh Mondal, Resident of G.N Mitra Lane, Parapukur, Burdwan-1 subscriber of Vodafone teleservice (Mob No-[protected]).

At this moment I faced a problem based on teleservice. yesterday i.e 30th April-2010 Value added service account of my mobile has been changed with out my permission. yesterday at 02:00 P.M received a message from Vodafone regarding the deduction of Song download/periodical charge of Rs.15, and changed my callertune song unnecessarily and deduct balance Rs.15 from my account.

After this incident I call to customer care (111) near about 3 P.M ,some one said I received a call from Vodafone number and I changed the song, but I'm not get a single call from Vodafone this day; i,e 30th April. And the customer care executive not wiling to receive complain and transfer the call to supervisor but call not received.

Again at 05:44 P.M I received a message from the number of 59876, the message content is that " Vodafone Happy to help has been set as your callertune for 90 days to all" but song not been changed. Any how I connect again to customer care and someone said I received a call from Vodafone yesterday I,e 29th April and I changed the song, but true fact is this I received a call from the no [protected] at the time of 16:10:17, a conversation made over telephone and prompt to telecaller for my unwillingness to change the song. Any how the Customer care executive not received complain and transfer the call to the Supervisor. But the result as on before , the phone call not received.

Such kind of incident (Unauthorized Callertune Change) I faced before, I noticed to Vodafone Store,Burdwan. And they nothing to do just change my tune from Free List of Songs.

At this situation I'm not satisfy and quiet afraid of the service of Vodafone. Present question is that why the account is being changed without the permission of Subscriber?

Therefore I would like to request you kindly pursue the matter and do the needful action to avoid such kind of Incident/Harassment.
Hope you'll sincerely consider the upper said matters and do the needful response as early as possible.

Thanking You,
Animesh Mondal

Name :- Animesh Mondal
Address :- G.N Mitra Lane, Parapukur, Burdwan-713101
Mob. No. :- +91-[protected]
Balance before deduction :- Rs.141.99
Mail id :- animesh.[protected]@gmail.com

copy Forwarded to:-
*Vodafone care,west bengal.
*Nodal officer,west bengal.
*Shailesh Upadhyay, Appellate Authority, Vodafone

I have got Blackberry activated on 30th of April, I opted for unlimited usage plan. But in my bill they charged me Rs 416 extra apart from monthly Rs899. When i called vodafone customer care, they told me that for first day we charge you. Which was never communicated to me.

I want to understand when I first opt for unlimited plan, then how come i know that they will charge me for first day. This is ridiculous. They are just fooling their customers.

I have got vodafone connection for past 8 years and I am now thinking of shiftting to some other service provider.

My Number:[protected]

I got continious call from [protected] using very rude abuse words to me. I would like to complante to the cyber cell but it takes several monts to find who is that. So please tell me who is the owner of this sim card.

Dear Sir / Mam,

I have using Vodafone No [protected] around 4 months . Now which was temporary dissconected due to unpaid bill .
I want this no migarte in to Prepaid So i visited your Vodafone Store Sarita Vihar & meet Gopika (Store Executive) .
She told me that first you will paid unpaid amount (1554 rs , Fifteen hundred fifty four rupees) . after that your no will activate in Postpaid . After 1 month i will convert your number in Prepaid . I have paid unpaid amount & I filled customer agreement form .She give me a new sim card & told that your number [protected] will activate with in 5 hours . Also i have visit vodafone store 3 time, who will pay my conveynec.

Now problem is that 48 hours has been gone & i haven't recevied any Response from your side . My number [protected] is not activate till now . Can you tell me that what are your executive doing there when they can't do anything.
I want my no activate with in 2 hours , i[censored] do something . Otherwise i will take action against to Gopika.

Regards,
Pankaj Dixit
[protected]
[protected]

my vodafone no. is [protected] i m having this no. for around three months, before 3 days i made a recharge of 229 ie vodafone to vodafone free & today when i tried to call on a vodafone no. they gave me this message"you can not avail this service" i contacted there customer care regarding this they said that my doccuments had negative verification. but i had provided my driving license copy for adddress as well as id proof moreover i m ill today how can i again give them the doccuments & why should i suffer due to mis communication between the retailer and service provider . moreover i have not received any single intimation from there side about no. discontinuation . Please help m in this matter as i am not getting any satisfactory feedback from there side.
Rupali Dalvi
[protected]@yahoo.co.in

Sir/Madam,

In regard to the complain[protected] registered on 26/04/10.
I have activated GPRS for iphone on 20 may by send ACT IPHONE to 141 deducting 100 from the balance as advised by Kunal( Vodafone, baner, Pune). As told by him GPRS 95 pack has to be activated for unlimited browsing. I had activated GPRS 95 pack on 24 April'10 and have received the activation message on the same day. When i check *141*9# for GPRS usage it shows its activated on 24 April. When i browsed on 25 April in the start balance was not deducted but later Rs. 200 has been reduced making my balance Rs. -178. I have spoken to many customer executives including floor manager (Rahul) but haven't got satisfactory reply for the same. I have been told that unlimited pack is not valid for IPHONE. But vodafone representative(Kunal) had told its valid for Iphones as well. Please provide me with satisfactory data.

Regards,
Touqeer Ahmed
[protected]

my cell no.is [protected],i want to know about this month full call details.i want the call details of internet call no.(+501,+3444.).pls accept my request& mail me soon.its very important plsss help me.