Vodafone India Complaints & Reviews

My mobile no. is [protected], and i have made the call to the no. which takes feedback i.e. on 198 no. , if i get such a response from the team which is suppose to take feedback from customer and are meant to be humble and polite then either i have to switch to other service provider.

I spoke to shahin at 11:44 AM on 07/05/10 no. and asked her to activate my outgoing as i made the payment thru internet banking, she said it will take another 4 hrs to be activated, but still my outgoing is not activated. the other person sameer who was more rude, arrogant, impaitient and unhelpful. He told me that it will take 48 Hrs to get my outgoing activated since i made a payment through interntbanking, i asked him that i can provide the trn. ref. no. so that he can update my record with that, but he said that even though it will take me 48Hrs and insisting me to make a cash payment, i do not understat why i should go to vodafone customer care to make cash payment when i have already made the payment online, and i am giving him all the evidences for my payment being made, why was he so reluctant to process my request, does every staff of vodafone does the same thing, i just want to know if internet banking transaction take 2 days for them to receive the payment, then why there is a link on the www.vodafone.in site to make quick payment which also does internet transaction. Neither he was helping, instead he was being rude and loud.
Since this is a no. on which i was regularly paying my bills and i am so surprised that vodafone is behaving such way with their regular customers.


It seems that the vodafone customer care staff do not know their own product. and doesn't bother to help other also. The happy to help slogan of theirs seems so unmeaningful today. I am very sad by this attitude of their staff.

Hi,

This is to inform you that, i have taken the vodafone sim on[protected], at a nearby outlet near my residence with the Mob No:+[protected]Plan of 62 Rs with 100 free sms daily, validity-1month) and the number was activated on 3rd may 2010, i was informed by the mobile service provider that the vodafone prepaid plan which i have opted for will be activated within 24 Hrs as said it was activated within that time, but the sms pack is not yet still activated and per sms its charging me 50ps. I have complained at the vodafone customer complain center at 198, a customer care executive said me that the sms pack will be activated at 12AM in the night on 4th may 2010, but still its the same my currency is getting deducted when i send sms..Vodafone service is worst than any other service and the customer care executives worst than that. They don't listen to the customer complaints instead they argue with them. Please i request you to look into this issue as soon as possible as many other people are getting affected with this vodafone service.

I had given a written request at Vodafone's office near Kellys Jn in Chennai on 8th March 2010. The CS executive told me that same will be done immediately and I will get the reund cheque by post in 45 days

Thereafter many of their executives called me to retain, by offering various schemes etc., which I denied

Now, while following up for the refund (surprising seeing a latest bill in May 2010), they are informing that service was cancelled on 11/03/10, but as per their records, one of their customer service executive "has spoken with me on 24/03/10 regarding re-activation for the mobile number [protected] and the same has been done as per my request"

This is pure cheating. I have written to vodafone now that they should verify their recorded calls since I have never made such commitments on phone to their CS executives. Also I have made the request that the cancellation holds good from 11/03/2010 and I get the full refund immediately


Suggest severe corporate punishment to vodafone for harassment of their customers like this




Suresh Cherian

I am a vodafone customer since last couple of years but recently changed my plan from 499 to 299 and had asked for local sms pack but that has not been activated, inspite of my complaints they have not taken any action against the fault at their end but are telling me to activate it now and pay the previous amount as they cant make any reversal for the same. So i would like to teach them a lesson as not to cheat customer in this way.

Thanks,

Puja

Hello Everybody,
I am a Postpaid customer of vodafone in Orissa Circle. Now I just want to go for vodafone Prepaid service with my previous number, but here the Vodafone Store as well as the Customer care says that the Postpaid to Prepaid conversion is not available in Orissa circle and going to be available very soon. I'm getting this assurance from them since last 6 mnths or more. But the Prepaid to Postaid conversion is possible even within a day but the vice-versa is not available since last 6 months or more.
Kindly help me in this matter, how can i migrate to prepaid from postpaid in Orissa Circle. If anybody has any suggestion then kindly inform me in my email-id: bishnupada.[protected]@rediffmail.com

Hi

My name is Manoj Brar and my contact no is [protected].

today my services are suspended so i have to write the mail after getting no resolution from Kamla Nagar vodafone care and Nirman Vihat Vodafone care.


Dispute was related to ISD incoming call chaarges in DUBAI.

I was in dubai in the month of feb and contacted vodafone customer care on 111 three to four times for activation of international basic roaming.The call rate told to me was Rs 20 per incoming as compared to 115 as the scheme was given to vodafone customer at that time due to DUBAI FEST in uae but in the charges implied were Rs 87 per incoming call when i received the bill.Same is confirmed by your vodafone store that the scheme was in place when i visited kamala nagar vodafone store on 21st april.There the executive promised to resolve my dispute and sent a mail to vodafone support and gave request no 79413428 and said will call me witin 48 hrs once response is received from other end but on 4th april my contact no is suspended and still not received any resolution call.
today i visited Vodafone care Preet vihar and executive there also not helped in resolving my dispute but said that you should have selected DU network there which was not cleared to me by Customer care executive when i activated the international basic roaming.

Now i get a reward of my more than 3 year relation with vodafone that my incoming and outgoing calls services are being terminated.

Wants your suport to resolve the problem and activation of my services as of last 3 month bills i have paid 2 bills except for disputed bill.

Bill details

3 May 1655.66 Paid [protected]
3 Apr 2036.03 Paid [protected]
3 Mar 7342.89 Not Paid Disputed


Regards
Manoj Brar
Brar.[protected]@Gmail.com
Alternate No.[protected]

Respected Sir/Maam,
Myself Animesh Mondal, Resident of G.N Mitra Lane, Parapukur, Burdwan-1 subscriber of Vodafone teleservice (Mob No-[protected]).

At this moment I faced a problem based on teleservice. yesterday i.e 30th April-2010 Value added service account of my mobile has been changed with out my permission. yesterday at 02:00 P.M received a message from Vodafone regarding the deduction of Song download/periodical charge of Rs.15, and changed my callertune song unnecessarily and deduct balance Rs.15 from my account.

After this incident I call to customer care (111) near about 3 P.M ,some one said I received a call from Vodafone number and I changed the song, but I'm not get a single call from Vodafone this day; i,e 30th April. And the customer care executive not wiling to receive complain and transfer the call to supervisor but call not received.

Again at 05:44 P.M I received a message from the number of 59876, the message content is that " Vodafone Happy to help has been set as your callertune for 90 days to all" but song not been changed. Any how I connect again to customer care and someone said I received a call from Vodafone yesterday I,e 29th April and I changed the song, but true fact is this I received a call from the no [protected] at the time of 16:10:17, a conversation made over telephone and prompt to telecaller for my unwillingness to change the song. Any how the Customer care executive not received complain and transfer the call to the Supervisor. But the result as on before , the phone call not received.

Such kind of incident (Unauthorized Callertune Change) I faced before, I noticed to Vodafone Store,Burdwan. And they nothing to do just change my tune from Free List of Songs.

At this situation I'm not satisfy and quiet afraid of the service of Vodafone. Present question is that why the account is being changed without the permission of Subscriber?

Therefore I would like to request you kindly pursue the matter and do the needful action to avoid such kind of Incident/Harassment.
Hope you'll sincerely consider the upper said matters and do the needful response as early as possible.

Thanking You,
Animesh Mondal

Name :- Animesh Mondal
Address :- G.N Mitra Lane, Parapukur, Burdwan-713101
Mob. No. :- +91-[protected]
Balance before deduction :- Rs.141.99
Mail id :- animesh.[protected]@gmail.com

copy Forwarded to:-
*Vodafone care,west bengal.
*Nodal officer,west bengal.
*Shailesh Upadhyay, Appellate Authority, Vodafone

I have got Blackberry activated on 30th of April, I opted for unlimited usage plan. But in my bill they charged me Rs 416 extra apart from monthly Rs899. When i called vodafone customer care, they told me that for first day we charge you. Which was never communicated to me.

I want to understand when I first opt for unlimited plan, then how come i know that they will charge me for first day. This is ridiculous. They are just fooling their customers.

I have got vodafone connection for past 8 years and I am now thinking of shiftting to some other service provider.

My Number:[protected]

I got continious call from [protected] using very rude abuse words to me. I would like to complante to the cyber cell but it takes several monts to find who is that. So please tell me who is the owner of this sim card.

Dear Sir / Mam,

I have using Vodafone No [protected] around 4 months . Now which was temporary dissconected due to unpaid bill .
I want this no migarte in to Prepaid So i visited your Vodafone Store Sarita Vihar & meet Gopika (Store Executive) .
She told me that first you will paid unpaid amount (1554 rs , Fifteen hundred fifty four rupees) . after that your no will activate in Postpaid . After 1 month i will convert your number in Prepaid . I have paid unpaid amount & I filled customer agreement form .She give me a new sim card & told that your number [protected] will activate with in 5 hours . Also i have visit vodafone store 3 time, who will pay my conveynec.

Now problem is that 48 hours has been gone & i haven't recevied any Response from your side . My number [protected] is not activate till now . Can you tell me that what are your executive doing there when they can't do anything.
I want my no activate with in 2 hours , i[censored] do something . Otherwise i will take action against to Gopika.

Regards,
Pankaj Dixit
[protected]
[protected]

my vodafone no. is [protected] i m having this no. for around three months, before 3 days i made a recharge of 229 ie vodafone to vodafone free & today when i tried to call on a vodafone no. they gave me this message"you can not avail this service" i contacted there customer care regarding this they said that my doccuments had negative verification. but i had provided my driving license copy for adddress as well as id proof moreover i m ill today how can i again give them the doccuments & why should i suffer due to mis communication between the retailer and service provider . moreover i have not received any single intimation from there side about no. discontinuation . Please help m in this matter as i am not getting any satisfactory feedback from there side.
Rupali Dalvi
[protected]@yahoo.co.in

Sir/Madam,

In regard to the complain[protected] registered on 26/04/10.
I have activated GPRS for iphone on 20 may by send ACT IPHONE to 141 deducting 100 from the balance as advised by Kunal( Vodafone, baner, Pune). As told by him GPRS 95 pack has to be activated for unlimited browsing. I had activated GPRS 95 pack on 24 April'10 and have received the activation message on the same day. When i check *141*9# for GPRS usage it shows its activated on 24 April. When i browsed on 25 April in the start balance was not deducted but later Rs. 200 has been reduced making my balance Rs. -178. I have spoken to many customer executives including floor manager (Rahul) but haven't got satisfactory reply for the same. I have been told that unlimited pack is not valid for IPHONE. But vodafone representative(Kunal) had told its valid for Iphones as well. Please provide me with satisfactory data.

Regards,
Touqeer Ahmed
[protected]

my cell no.is [protected],i want to know about this month full call details.i want the call details of internet call no.(+501,+3444.).pls accept my request& mail me soon.its very important plsss help me.

Sirs,
My Name is Mohantesh Kanike and studying PGDSD at IIIT-B, Bangalore. I am a prepaid VODAFONE mobile customer since 2005. My SIM having mobile no.[protected] was blocked since yesterday without any reason. You may please note that on their advices,I submitted all their reqirements two months back at VODAFONE Customer Care Center at Banneragatta Road, BANGALORE. But surprised to block my SIM abruptly. I could not get proper response when I contacted the said Service Center. I have to face interviews through the said mobile number. My career is affecting due to lack of their services, Kindly see that the SIM be resumed/activated immediately. My e-mail id: [protected]@gmail.com

Regards
Mohantesh Kanike"

Hi,
Please go through the chain of mails with Vodafone, but after 15 days also not getting the solution.

Due to this my work is getting affected & i have to incure the losses. I request you to please look into the matter & help in for the compensation of Rs.10,000 from Vodafone.

Thanks & Regards,
Manoj

From: Kansal, Manoj
Sent: 28 April 2010 10:30
To: corporatecare.[protected]@vodafone.com
Subject: RE: Service for your Vodafone number [protected] [REF:[protected]]

Already 72 hrs completed. Resolve it asap otherwise i am not going to pay the bill of another no. also

[protected][protected][protected][protected]
From: Vodafone Care [corporatecare.[protected]@vodafone.com]
Sent: 24 April 2010 11:58
To: Kansal, Manoj
Subject: Service for your Vodafone number [protected] [REF:[protected]]


Dear Mr. Manoj,

Thank you for your email dated 23/04/10 about the service for your Vodafone number [protected].

We are sorry for the inconvenience caused to you.

We wish to inform you, that we have already escalated the issue to the network team and we will get in touch with you with in 72 working hours.

Incase you need further assistance, please do call or email us. We'll do our best to assist you.


Happy to help,


Alekhya
Vodafone care

Contact Numbers:
Postpaid: +91-[protected]/111
(Toll free from Vodafone phones within the home network)
Fax number:[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in



---- Original Message ----
From: manoj.[protected]@accenture.com
Sent: 23-Apr-2010 18:01:08
To: corporatecare.[protected]@vodafone.com
Subject: RE: Service for your Vodafone number [protected]

Still waiting for reply. i will not pay the bill of another no. also if you will not resolve it asap. I will not pay the late fees also as last day for paying the bill is 26th April'10.

________________________________
From: Vodafone Care [corporatecare.[protected]@vodafone.com]
Sent: 21 April 2010 14:58
To: Kansal, Manoj
Subject: Service for your Vodafone number [protected] [REF:[protected]]

Dear Mr. Manoj,

Thank you for your email dated 21/04/10 about the service for your Vodafone number [protected].

We are sorry for the inconvenience caused to you.

We wish to inform you, that we have escalated the issue to the network team and we will get in touch with you with in 5 working days.

Incase you need further assistance, please do call or email us. We'll do our best to assist you.


Happy to help,


Surekha
Vodafone care

Contact Numbers:
Postpaid: +91-[protected]/111
(Toll free from Vodafone phones within the home network)
Fax number:[protected]
E-mail: corporatecare.[protected]@vodafone.com<mailto:corporatecare.[protected]@vodaf...⇄
Website: www.vodafone.in<http://www.vodafone.in>



---- Original Message ----
From: manoj.[protected]@accenture.com
Sent: 21-Apr-2010 10:02:11
To: corporatecare.[protected]@vodafone.com
Subject: RE: Service for your Vodafone number [protected]

Still waiting for your reply. Resolve it fast, otherwise i have to take necessary action.

Regards,
Manoj
[protected]
________________________________
From: Vodafone Care [corporatecare.[protected]@vodafone.com]
Sent: 16 April 2010 19:10
To: Kansal, Manoj
Subject: Service for your Vodafone number [protected] [REF:[protected]]

Dear Mr. Manoj,

Thank you for your email dated 16/04/10 about the service for your Vodafone number [protected].

We wish to inform you, that we have escalated the issue to the network team and we will get in touch with you with in 3 working days.

Incase you need further assistance, please do call or email us. We'll do our best to assist you.


Happy to help,


Krishna
Vodafone care

Contact Numbers:
Postpaid: +91-[protected]/111
(Toll free from Vodafone phones within the home network)
Fax number:[protected]
E-mail: corporatecare.[protected]@vodafone.com<mailto:corporatecare.[protected]@vodaf...⇄
Website: www.vodafone.in<http://www.vodafone.in/>


---- Original Message ----
From: manoj.[protected]@accenture.com
Sent: 16-Apr-2010 15:57:22
To: corporatecare.[protected]@vodafone.com
Subject: Deactivation of no. [protected]

Hi,
I am using vodafone's no. [protected] from last 6 months. In the month of Feb'10, i have taken one more new connection with no. [protected]. But due to some reasons i didn't want to continue the no.[protected]. I called at customer care (111) & asked them to deactivate the same on 10th March'10. They told me to visit vodafone gallery for the same. I visited the galley (Madhapur) on 11th March'10 & asked them to deactivate the no. [protected] but they told that "system is down & we can't see the status right now. You just send the mail at vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafon...⇄ But i didn't got any reply.

Now i got the bill & again you charged me the rent for that no. Then again I visited your vodafone gallery on 12th April'10 but got the same reply "system is down & we can't see the status right now. You just send the mail at vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafon...⇄ I had sent the mail on 13th April'10 & got the acknowledgement saying will be resolved in 48hrs. But after 48hrs. also i didn't got any reply then i called at 198 & they told me to send the mail at corporatecare.[protected]@vodafone.com<mailto:corporatecare.[protected]@vodaf...⇄ I am really fed up with your services now.
I have not made even a single call from that no.([protected]). Now I am requesting you to deactivate that no. ([protected]). Also reverse the amount (Aprox. Rs.137) charged for that no. ([protected]) from my present bill. If you can't do that then i am not at all interested to continue with vodafone. You please deactivate both the nos. ([protected] & [protected]). Pls revert me asap.

Thanks & Regards,
Manoj Kansal


This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.


This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.


This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.

I want to change my individual plan to corporate plan. I have provided all documents for verification with photo and all 3 weeks before but there was no response. I raised a complaint against the vodafone store where i had submitted the docs. The representative never provided me complete information and always misguided me or tried to avoid the questions. My personal verification was done last friday on 24th April and I was told that the corporate plan will be activated by evening. Today after 5 days I call vodafone "111" and asked about the same after spending 15 minutes on call wait it was told that I should send a mail to corpcare.[protected]@vodafone.com from my official E-mail ID. I just sent a mail to them and waiting for confirmation. I expect VODAFONE store representatives to be professional and should be aware of all plans.

MY NAME IS VIJAY ARORA.I BOUGHT A SIM VODOFONE NO [protected] IN FEB 2010.THE COMPANY CALLING ME10 TIME ADAY WITH DIFFRENT NUMBERS TOACTIVATE CALLER TUNE SERVICE AND WHEN WE PICUP THE CALL THEY START CALLER SONGS IF IN CASE I TOUCH ANY BUTTON THEY CUT BALANCE 45RS EACH TIME.

I CALLED TO CUSMER CARE FOR DEACTIVATE THIS SERVICE THEY TOLD ME THE PROCCDURE I DID SAME BUT THE CALLS STILL CAMEING .I CALLED AGAIN CUSMER CARE FOR DEACTIVTE SERVICE THEY SAID YOUR REQEST IS IN PROCESSINGIT WILL TAKE 45 DAYS AND NAW THEY CALLING ME SAME 10 TIMES A DAY FOR ACTIVATE HELLOTUNE SERVICE .

THE COMPANY TOTALY DISTURBING ME THE POLICY IS TOTALY FROAD BECOZ IF THEY ACTIVATE SERVICE IN 1SECOND WHY THEY DEACTIVATE SERVICE IN 45 DAYS.YESTERDAY THEY AGAIN CUT RS45 I AM GETING DISTURBE FROM CALLERTUNES SERVICES .

I WANT MY REFUND THE CUTING AMOUNT AND STOP THE COMPUTERIZE CALLING SERVICE FROM VODAFONE

PLZ HELP US

ANY TIME CAN CONTACT ME AT MY BUSSINESS NUMBER [protected]

With great regret I am writing this mail. I am being harassed like hell by constant deactivation of my outgoing and incoming calls. Despite having submitted my documents for 2-3 times I haven;t been able to get the problem solved.
I have been going to the Vodafone Store near Teen Hath Naka,opp.-Malhar Talkies,Gokhale road. The executives that have attended me are :
1)Amit Desai
2)Kunal Thakkar
3)Amit Chugh.
All of them have assured and promised me getting the problem resolved but nothing has happened. I am just spending the transport money time and again and its really getting irritating and traumatic.

I had to resubmit my documents again and due to the excellent serice of yours it got deactivated again today 27th april

Dear Sir/Madam

I am Yogesh Thakker. I purchased a new vodafone prepaid connection ([protected]) a few days back. Last Wednesday that is on 14/04/2010, I made a call on an Airtel number [protected]. This Airtel number had a caller tune, which was immediately copied to my Vodafone number, without any such request from my side and an amount of Rs. 15 was deducted from my balance.

I had spoken to one of your customer care officer as well as his immediate senior, Reference number of that call is 77962193. I was told that my complaint will be forwarded to appropriate section and I will be notified accordingly. Turnaround time mentioned by the officer was of 48 hours. However till date I have not received any information or intimation of any action being taken on my complaint.

So therefore I have been compelled to take this matter in writing.

I have following questions

1. Why the caller tune of Airtel number has been copied to my Vodafone connection without any request from my side?

2. Is the above said service free on new prepaid account or are there any charges on caller tune download?

3. If there are charges, are such charges non-refundable in nature?

If such charges are refundable then i should be credited by an amount of Rs. 15 and If such charges are indeed non-refundable, then I should be allowed to change my caller tune again so as to set off the loss which I have suffered without any justifiable reason.

Please respond to my query as early as possible, failing which I would have no other option but to escalate the matter to nodal officer.


Regards
Yogesh Thakker

I have a vodafone number [protected].Two Year Back i have given CCSI payment instruction on the request of vodafone. After completion of 1 year they have sent me a letter stating that the CCSI has been expired and if i wish to continue then i need to fill up the form again. I have not requested for that facility and timely deposited the payment month on month. From six months they are charging me twice of my monthly bill amount. Inspite of the payment before due date,vodafone is charging the bill amount from my credit card without any information and without my knowledge. I need help on this. I called up customer care n number of times and seek help on this but they have kept me on hold and did not turned up. Such pathetic customer care. I have called up cust care and spoken to Gurpreet,Vyanta,Rajesh but all of them unable to resolve the issue. When i asked them to transfer the call to the seniors then they have kept me on long hold and never turned up. I want resolution of this case as iam in a very bad state of mind. I am going to file case against them in consumer forum for such harrasment and mental agony.