Vodafone India Complaints & Reviews

Sirs,
My Name is Mohantesh Kanike and studying PGDSD at IIIT-B, Bangalore. I am a prepaid VODAFONE mobile customer since 2005. My SIM having mobile no.[protected] was blocked since yesterday without any reason. You may please note that on their advices,I submitted all their reqirements two months back at VODAFONE Customer Care Center at Banneragatta Road, BANGALORE. But surprised to block my SIM abruptly. I could not get proper response when I contacted the said Service Center. I have to face interviews through the said mobile number. My career is affecting due to lack of their services, Kindly see that the SIM be resumed/activated immediately. My e-mail id: [protected]@gmail.com

Regards
Mohantesh Kanike"

Hi,
Please go through the chain of mails with Vodafone, but after 15 days also not getting the solution.

Due to this my work is getting affected & i have to incure the losses. I request you to please look into the matter & help in for the compensation of Rs.10,000 from Vodafone.

Thanks & Regards,
Manoj

From: Kansal, Manoj
Sent: 28 April 2010 10:30
To: corporatecare.[protected]@vodafone.com
Subject: RE: Service for your Vodafone number [protected] [REF:[protected]]

Already 72 hrs completed. Resolve it asap otherwise i am not going to pay the bill of another no. also

[protected][protected][protected][protected]
From: Vodafone Care [corporatecare.[protected]@vodafone.com]
Sent: 24 April 2010 11:58
To: Kansal, Manoj
Subject: Service for your Vodafone number [protected] [REF:[protected]]


Dear Mr. Manoj,

Thank you for your email dated 23/04/10 about the service for your Vodafone number [protected].

We are sorry for the inconvenience caused to you.

We wish to inform you, that we have already escalated the issue to the network team and we will get in touch with you with in 72 working hours.

Incase you need further assistance, please do call or email us. We'll do our best to assist you.


Happy to help,


Alekhya
Vodafone care

Contact Numbers:
Postpaid: +91-[protected]/111
(Toll free from Vodafone phones within the home network)
Fax number:[protected]
E-mail: corporatecare.[protected]@vodafone.com
Website: www.vodafone.in



---- Original Message ----
From: manoj.[protected]@accenture.com
Sent: 23-Apr-2010 18:01:08
To: corporatecare.[protected]@vodafone.com
Subject: RE: Service for your Vodafone number [protected]

Still waiting for reply. i will not pay the bill of another no. also if you will not resolve it asap. I will not pay the late fees also as last day for paying the bill is 26th April'10.

________________________________
From: Vodafone Care [corporatecare.[protected]@vodafone.com]
Sent: 21 April 2010 14:58
To: Kansal, Manoj
Subject: Service for your Vodafone number [protected] [REF:[protected]]

Dear Mr. Manoj,

Thank you for your email dated 21/04/10 about the service for your Vodafone number [protected].

We are sorry for the inconvenience caused to you.

We wish to inform you, that we have escalated the issue to the network team and we will get in touch with you with in 5 working days.

Incase you need further assistance, please do call or email us. We'll do our best to assist you.


Happy to help,


Surekha
Vodafone care

Contact Numbers:
Postpaid: +91-[protected]/111
(Toll free from Vodafone phones within the home network)
Fax number:[protected]
E-mail: corporatecare.[protected]@vodafone.com<mailto:corporatecare.[protected]@vodaf...⇄
Website: www.vodafone.in<http://www.vodafone.in>



---- Original Message ----
From: manoj.[protected]@accenture.com
Sent: 21-Apr-2010 10:02:11
To: corporatecare.[protected]@vodafone.com
Subject: RE: Service for your Vodafone number [protected]

Still waiting for your reply. Resolve it fast, otherwise i have to take necessary action.

Regards,
Manoj
[protected]
________________________________
From: Vodafone Care [corporatecare.[protected]@vodafone.com]
Sent: 16 April 2010 19:10
To: Kansal, Manoj
Subject: Service for your Vodafone number [protected] [REF:[protected]]

Dear Mr. Manoj,

Thank you for your email dated 16/04/10 about the service for your Vodafone number [protected].

We wish to inform you, that we have escalated the issue to the network team and we will get in touch with you with in 3 working days.

Incase you need further assistance, please do call or email us. We'll do our best to assist you.


Happy to help,


Krishna
Vodafone care

Contact Numbers:
Postpaid: +91-[protected]/111
(Toll free from Vodafone phones within the home network)
Fax number:[protected]
E-mail: corporatecare.[protected]@vodafone.com<mailto:corporatecare.[protected]@vodaf...⇄
Website: www.vodafone.in<http://www.vodafone.in/>


---- Original Message ----
From: manoj.[protected]@accenture.com
Sent: 16-Apr-2010 15:57:22
To: corporatecare.[protected]@vodafone.com
Subject: Deactivation of no. [protected]

Hi,
I am using vodafone's no. [protected] from last 6 months. In the month of Feb'10, i have taken one more new connection with no. [protected]. But due to some reasons i didn't want to continue the no.[protected]. I called at customer care (111) & asked them to deactivate the same on 10th March'10. They told me to visit vodafone gallery for the same. I visited the galley (Madhapur) on 11th March'10 & asked them to deactivate the no. [protected] but they told that "system is down & we can't see the status right now. You just send the mail at vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafon...⇄ But i didn't got any reply.

Now i got the bill & again you charged me the rent for that no. Then again I visited your vodafone gallery on 12th April'10 but got the same reply "system is down & we can't see the status right now. You just send the mail at vodafonecare.[protected]@vodafone.com<mailto:vodafonecare.[protected]@vodafon...⇄ I had sent the mail on 13th April'10 & got the acknowledgement saying will be resolved in 48hrs. But after 48hrs. also i didn't got any reply then i called at 198 & they told me to send the mail at corporatecare.[protected]@vodafone.com<mailto:corporatecare.[protected]@vodaf...⇄ I am really fed up with your services now.
I have not made even a single call from that no.([protected]). Now I am requesting you to deactivate that no. ([protected]). Also reverse the amount (Aprox. Rs.137) charged for that no. ([protected]) from my present bill. If you can't do that then i am not at all interested to continue with vodafone. You please deactivate both the nos. ([protected] & [protected]). Pls revert me asap.

Thanks & Regards,
Manoj Kansal


This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.


This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.


This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited.

I want to change my individual plan to corporate plan. I have provided all documents for verification with photo and all 3 weeks before but there was no response. I raised a complaint against the vodafone store where i had submitted the docs. The representative never provided me complete information and always misguided me or tried to avoid the questions. My personal verification was done last friday on 24th April and I was told that the corporate plan will be activated by evening. Today after 5 days I call vodafone "111" and asked about the same after spending 15 minutes on call wait it was told that I should send a mail to corpcare.[protected]@vodafone.com from my official E-mail ID. I just sent a mail to them and waiting for confirmation. I expect VODAFONE store representatives to be professional and should be aware of all plans.

MY NAME IS VIJAY ARORA.I BOUGHT A SIM VODOFONE NO [protected] IN FEB 2010.THE COMPANY CALLING ME10 TIME ADAY WITH DIFFRENT NUMBERS TOACTIVATE CALLER TUNE SERVICE AND WHEN WE PICUP THE CALL THEY START CALLER SONGS IF IN CASE I TOUCH ANY BUTTON THEY CUT BALANCE 45RS EACH TIME.

I CALLED TO CUSMER CARE FOR DEACTIVATE THIS SERVICE THEY TOLD ME THE PROCCDURE I DID SAME BUT THE CALLS STILL CAMEING .I CALLED AGAIN CUSMER CARE FOR DEACTIVTE SERVICE THEY SAID YOUR REQEST IS IN PROCESSINGIT WILL TAKE 45 DAYS AND NAW THEY CALLING ME SAME 10 TIMES A DAY FOR ACTIVATE HELLOTUNE SERVICE .

THE COMPANY TOTALY DISTURBING ME THE POLICY IS TOTALY FROAD BECOZ IF THEY ACTIVATE SERVICE IN 1SECOND WHY THEY DEACTIVATE SERVICE IN 45 DAYS.YESTERDAY THEY AGAIN CUT RS45 I AM GETING DISTURBE FROM CALLERTUNES SERVICES .

I WANT MY REFUND THE CUTING AMOUNT AND STOP THE COMPUTERIZE CALLING SERVICE FROM VODAFONE

PLZ HELP US

ANY TIME CAN CONTACT ME AT MY BUSSINESS NUMBER [protected]

With great regret I am writing this mail. I am being harassed like hell by constant deactivation of my outgoing and incoming calls. Despite having submitted my documents for 2-3 times I haven;t been able to get the problem solved.
I have been going to the Vodafone Store near Teen Hath Naka,opp.-Malhar Talkies,Gokhale road. The executives that have attended me are :
1)Amit Desai
2)Kunal Thakkar
3)Amit Chugh.
All of them have assured and promised me getting the problem resolved but nothing has happened. I am just spending the transport money time and again and its really getting irritating and traumatic.

I had to resubmit my documents again and due to the excellent serice of yours it got deactivated again today 27th april

Dear Sir/Madam

I am Yogesh Thakker. I purchased a new vodafone prepaid connection ([protected]) a few days back. Last Wednesday that is on 14/04/2010, I made a call on an Airtel number [protected]. This Airtel number had a caller tune, which was immediately copied to my Vodafone number, without any such request from my side and an amount of Rs. 15 was deducted from my balance.

I had spoken to one of your customer care officer as well as his immediate senior, Reference number of that call is 77962193. I was told that my complaint will be forwarded to appropriate section and I will be notified accordingly. Turnaround time mentioned by the officer was of 48 hours. However till date I have not received any information or intimation of any action being taken on my complaint.

So therefore I have been compelled to take this matter in writing.

I have following questions

1. Why the caller tune of Airtel number has been copied to my Vodafone connection without any request from my side?

2. Is the above said service free on new prepaid account or are there any charges on caller tune download?

3. If there are charges, are such charges non-refundable in nature?

If such charges are refundable then i should be credited by an amount of Rs. 15 and If such charges are indeed non-refundable, then I should be allowed to change my caller tune again so as to set off the loss which I have suffered without any justifiable reason.

Please respond to my query as early as possible, failing which I would have no other option but to escalate the matter to nodal officer.


Regards
Yogesh Thakker

I have a vodafone number [protected].Two Year Back i have given CCSI payment instruction on the request of vodafone. After completion of 1 year they have sent me a letter stating that the CCSI has been expired and if i wish to continue then i need to fill up the form again. I have not requested for that facility and timely deposited the payment month on month. From six months they are charging me twice of my monthly bill amount. Inspite of the payment before due date,vodafone is charging the bill amount from my credit card without any information and without my knowledge. I need help on this. I called up customer care n number of times and seek help on this but they have kept me on hold and did not turned up. Such pathetic customer care. I have called up cust care and spoken to Gurpreet,Vyanta,Rajesh but all of them unable to resolve the issue. When i asked them to transfer the call to the seniors then they have kept me on long hold and never turned up. I want resolution of this case as iam in a very bad state of mind. I am going to file case against them in consumer forum for such harrasment and mental agony.

Dear Sir,

I will complante agst. vodafone mobile services sir i am vodafone postpaid customer([protected]) but last month i am convert in postpaid to prepaid. vodafone customer care employ says sir your number activate in after 72 hour but not may number active with in 15 days.(2) vodafone not active in my sim customer care number 111 customer care says tachnical problam (3) I have send a message in 55655 for caller tone company has deduct my amount in my balance but caller tone not active in my number i am call customer care sir you r another message to 55655 send same song but your amount not deduct in your balance but my balance always deduct in my mobile balance.

Jiteder singh Rawat
[protected]

How do I get call history for my vodafone prepaid, please help me .....

I am having vodafone mobile number [protected] and currently i am having Postpaid connection with Talk 298 Advance rental plan. I had called up Vodafone customer care on 12th of April and told the Customer Care guy that i want to change my connection from Postpaid to Prepaid. Earlier as i was not aware of the advantages of prepaid connection so i chose to continue my Advance Rental plan for next year also. But when i realised that going on Prepaid is advantageous so i told them on 12th of April that i want to change my connection from Postpaid to Prepaid. My bill got generated on 14th of April and the Advance Rental for next year was included in it. Now the customer care is saying that as i had given the request for continuation of Advance rental plan for next year also so they cannot refund the amount from the bill generated on 14th April. They are not considering my latest request in which i had mentioned that i do not want to continue with the Adance Rental plan.

Please help.

Balance of Rs 10000 was deducted surreptiously without any reason.

Cell no- [protected]

Dear Sir,

It is my painful experience with Vodafone Essar which makes me write to you. I lost my mobile phone on 20th April, 2010, and consequently filed for a re-issue. I was issued a Sim card (Mobile # [protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting, Sim # H[protected] and was told to wait for 2 hours for activation.

It has been 4 days and still the number hasn't been activated. After all that my business has suffered, It's really annoying to face rude behavior from their employees.
Neither 'vodafone customer care' nor 'vodafdone store' is willing to take responsibility for the same.
I am left with no one to go to.
.
Kindly take the necessary action required.

For further communication:
Reference mobile number: [protected], [protected]
E-mail Id: bhawani.[protected]@yahoo.in

Regards,

Deepak Bhawani

With due respect and humble submission I wish to state the following few line for your kind consideration and favourable action please.
I have an add connection mobile No [protected] from your matrix (Vodafone) company since Apr 2009. Now I am transferred to another state. So, I request disconnect my Mobile No [protected] at the earliest.
An early action is requested please.
Thanking You

Yours faithfully

Nb Sub DA Walke
36 (MARATHA) Medium Regt
c/o 56 APO

Respected Sir/ Madam.

My name is Mr.Mayur Ramesh Kamble and my Postpaid Corporate mobile number is [protected]. i am using this number last 2yr and 2 month,but last two month they are charge wrongly, but i am not send any ISD sms on the number[protected] ther are charge @Rs.5.00 per SMS , Sir Rs.5.00 its not big amount in our life hence service is provide properly. when i enquiry about extra bill related to the Vodafone Customer Care , the Agent are not understand , call transfer to IVR without my permission . and using abusive language on call also TL. I have recorded each n every abusive call
call to Mr. Shailesh 10 March 2010
Miss. Priya Ramesh Ambekar 12 Apr 2010
Team Leader Shrikant BHalshinge
Floor Superviser Santosh Meshtri
No bedy can taken action against him-her , so will you please interfere on this matter . i humbly request to you sir


warms Regard

Mayur Ramesh Kamble

My mobile no is [protected] In the bill of March vodafona have charged 360 rs for 120 MMS. Even I have not sent a single MMS. I have complaint for the same but Vodafona person not giving any satisfactory answer even not giving any other details of MMS. Compaint had been done on call centre two time and on web site.But not received any answer

Request you to do some thing to reverse this amount and the compensation for the problem I have faced in these 40 days.

Regards
Neeraj Goyal
neeraj.[protected]@hdfcergo.com
Mobile : [protected]

Sir,
This is to inform you that today i went to your Vodafone Store in Salt Lake
for GPRS service but guards told me to come at 5 in evening no one is here
to attend in GPRS SERVICE.
Again i went there in Evening they told me to sit when ever Mr. Piyanaki will
be free he will attend you . I was sitting their for 40 min after that he attend some one known to him instead of me so please inform them not to weast any one valueable time & Goodwill of company.

thanks & regards
Md. Yunus
0+[protected]

I had raised a request for Blackberry yearly internet access which costs approx Rs. 6999; i already had a 299 plan with only email access. On calling customer care i was told that 299 plan will have to be disconnected and a new plan for yearly has to be requested i did this on Sunday 18th April, 2010. I paid the required amount in Vodafone account through my credit card and confirmed if the balance was sufficient. And Customer care said it was correct.

Its been 3 days now and even after repeated calls my BB Internet service is still not active. However, they disconnected my earlier plan within 2 hrs of the request.

Please help!

Respected Sir/Madam,
Sir i am a vodafone user there was a message on my phone regarding re-registration of the documents, so when i tried calling vodafone costumer care i am being informed that now calling customer care will be charged @50p for 3 min .I dont think this is good because customer care is for customer redressal and not for earning from them ,i request you to look into the matter and help us customers out of it.

I am Ajay Jainath Chaubey and my Vodafone No. [protected](Mumbai) .

First please change Vodafone slogan i.e. “HAPPY TO HELP YOU” to ‘HAPPY TO CHEAT YOU”.

Customers are like DOG for Vodafone. Four months back when I have decided to convert my postpaid into prepaid becoz I like the scheme of Aircel (monthly rental is 179, 200sms and 200 minutes is free and all local call on any network is only 0.30 paisa) I went to Vodafone store at Ghatkopar (W) opp. Shreyas Cinema between 7th dec.2009 to 10th dec., 2009 I don’t know the exact date afternoon I talk to Vodafone executive name is Saba Siddhiqi.She show me lots of plans but I am not agreed, after that she told to wait for 0ne month ,after one month number portability scheme comes in that you can choose any provider with the same number. And she also give me the plan in which for coming two months there is no monthly rental in the bill, but itemized bill is cancel in that. I am agree for that but when I got the bill for the month Jan 2010 the bill comes with monthly rental and without itemized details. After seeing the bill I call to customer care (111) but they ask me the request number which is not given to me.

Again I went to Vodafone store on 2nd feb, 2010 and talk to Mr. Nikhil, again do same as above I am not ready for anything but one of my friend is working with that Vodafone store because of him I change my decision and the Vodafone executive assured from next month there is no rental in bill for two months and also issued me the request number (Req. No.[protected]. In next month when I get the bill there is no rental for the month of Feb, 2010.one month is completed.

But after that in the March bill socked again monthly rental is added in this. I call to 111 and tell my request no than also I did not get any help. They told me go in Vodafone store. Now I am frustrated what to do, and finally I am not going to make any payment in any condition. It’s not a matter Rs.199/-, like me there is many customers are having problem with Vodafone. If customer not able to make payment on due time than Vodafone charge extra because its customers mistake and when Vodafone make any mistakes what should customers get from Vodafone (He gets only chhama from customer care). How many time I go to Vodafone store, why I spend my time, energy & money .Because of all this thing I feel that Vodafone is cheating to its customers.

Thank You!



AJAY J. CHAUBEY

This is so annoying i have taken a new number just 3 days back and now my outgoing calls and sms have been barrer it says This service requires special subscription i cant even dial 111 vodafone Customer Care to settle this issue.They have horrible service its disgusting!!

when I try to dial any no.The voice message that comes (This service requires special subscription please call 111 to subscribe).
But the most interesting thing was that even from my mobile I cannot able to call " 111" then also the same voice message comes (This service requires special subscription please call 111 to subscribe), no outgoing is there from my mobile.

if you want a hassle-free life stay away from Vodafone.they have the worst customer care support and service.They say they are happy to help you it's all crap!!Most of my friends and colleagues are dissatisfied with the service if you have vodafone it good to change your plan to something else.