Vodafone India Complaints & Reviews

Hi,

I have complained to vodafone regarding activation of vodafone live service as i recieved a message on 12th May, 2010 that service has been activated which will result in the charge of Rs200 for 100 mb uses. I called the customer care he said service was activated from the website and not from mobile for which i asked them who can u activate the service without my consent. Also, i told them to deactivate the service and they said they will enter my request for deactivation

Even i sent the mail to them to which they confirmed its free of charge promotional service given to u and you will not be charged for it. the company quotes are as follow

"--- Original Message ----
> > From: hunny.[protected]@gmail.com
> > Sent: 13-May-2010 14:50:33
> > To: vodafonecare.[protected]@vodafone.com
> > Subject: Complaint regarding activation of Vodafone live on mobile no
> > [protected]
> >
> > hi,.
> > I have talked to your customer care executive on 13th may, 2010 regarding
> > the activation of vodafone live service on my mobile phone [protected]. I
> > have not send any request from my mobile for the activiation of service
> > which your executive confirmed but he said that request was recieved from
> > website. I havnt send any request for activitaion and charges has been
> > levied for which i want refund. Also, i want to know how can you activate
> > the service on my mobile without request from my side.
> >
> > I request you to answer to my query as soon as possible. As its of great
> > concern for me.
> >
> > with regards ,
> >
> > hunny khanna"

Reply of the mail

"Dear Mr. Khanna,
> >
> > Thank you for your email dated 13/05/10 regarding the services on your
> > Vodafone mobile number [protected].
> >
> > We sincerely regret the delay in replying to your e-mail and the
> > inconvenience caused to you.
> >
> > We would like to inform you that as a promotional offer, the Vodafone
> Live
> > service has been activated on [protected] free of rental, that is without
> > any monthly rental for the same. Kindly note details of the promotional
> > offer for the Vodafone Live service :
> >
> > 1) No monthly rental
> > 2) Usage charges Rs.0.10 per 10KB.
> > 3) Download charges as per the cost link of the visited wap enabled site
> > 4) Multimedia message charges at Rs. 3 per MMS
> >
> > As per the details mentioned above, usage charges are applicable on the
> > promotional offer. Hence, we regret to state that we would not be able to
> > execute any reversal for the usage done. **
>
> > Assuring you with the best of our services at all the times.
> >
> >
> >
> > In case you need further assistance, please do call or email us. We?ll do
> > our best to help you.
> >
> >
> >
> > Happy to help,
> >
> > Aswani Kumar Tiwari
> >
> > Vodafone Care
> > Contact numbers*
> > Vodafone Care : 111 or +91-[protected]
> > Fax number : +91-[protected]/[protected]
> > E-mail : *vodafonecare.[protected]@vodafone.com *
> > Website : www.vodafone.in

But after a month my bill came and it was having 400 rs as a rental for the vodafone live service. I again called customer care they said they dont have any intimation regarding the mail and asked me to mail them again. I mailed them to which they reply saying company quotes are as follow

"---- Original Message ----
From: hunny.[protected]@gmail.com
Sent: 19-Jun-2010 15:44:00
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Bill clarification on your Vodafone mobile number [protected] [REF:[protected]]

hi,

If you have bothered to check the bill i have been charged with the rental
for two months for which i mailed you earlier that this has been activated
on my mobile without my consent. Also, i didnt get what are you saying abt
this " We would like to confirm you that, in your bill generated on 11/06/10
you have been charged for the Vodafone live pack in which you are getting
100 MB uses free, and same has been active on your request". I never
requested for the pack and neither for the live services. Also, contact me
over phone to discuss the issue further if you guys have time because i dont
think you guys value your customers. I am really frustrated with the
response of yours and your customer care as you guys know nothing and shows
hell of irresponsibility. Take it further i am going to discontinue my
services because of your response and further i am going to take matter to
higher authoritie untill than i am not going to pay my dues.

with regards

hunny khanna

On Sat, Jun 19, 2010 at 2:23 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:

> Dear Mr. Khanna,
>
> Thank you for your email dated 14/06/10 regarding the bill clarification
> on your Vodafone mobile number [protected].
>
> We would like to inform you that, as per communicate in earlier mail, as a
> promotional offer, the Vodafone Live service has been activated
> on [protected] free of rental, that is without any monthly rental for the
> same. Kindly note details of the promotional offer for the Vodafone Live
> service :
>
> 1) No monthly rental
> 2) Usage charges Rs.0.10 per 10KB.
> 3) Download charges as per the cost link of the visited wap enabled site
> 4) Multimedia message charges at Rs. 3 per MMS
>
> We would like to confirm you that, in your bill generated on 11/06/10 you
> have been charged for the Vodafone live pack in which you are getting 100 MB
> uses free, and same has been active on your request.
>
>
>
> As per the details mentioned above, usage charges are applicable on the
> promotional offer. Hence, we regret to state that we would not be able to
> execute any reversal for the usage done.
>
>
>
> Assuring you with the best of our services at all the times.
>
>
>
> In case you need further assistance, please do call or email us. We?ll do
> our best to help you.
>
>
>
>
>
> Happy to help,
>
>
>
> Aswani Kumar Tiwari
>
> Vodafone Care
> Contact numbers*
> Vodafone Care : 111 or +91-[protected]
> Fax number : +91-[protected]/[protected]
> E-mail : *vodafonecare.[protected]@vodafone.com *
> Website : www.vodafone.in

As you read through the mails its quite clear that the company has really cheated on me and even giving excuses for the refund. At present they are giving justification its for the vodafone live service pack of free 100 mb usage whose request i havnt given. Also, i beilieve if i notified the company at the start of the service i havnt given any request and they should rectify it. Its on there part to do the due digilence regarding the mistake and rectify it. I believe its o;d trick of the book that the telecom operators make to activate a service without a consent get addittional charge from the customer.

I am looking forward to you guys to get me the justice. i waiting eagrly foir your reply

with regards

hunny khanan

This is the third mail to vodafone after sending you so many reminders my CUG has still not activated .i called up serval times on customer care n they told me that the TAT for CUG is 48 Hrs . I never expected such pathetic services from vodafone . nobody in vodafone is concerned abount the customer complaint the only answer i get is just wait ?????

I case my problem is not resolved with 24hrs then i dont think i should continue with this number, i have been associated with vodafone from the last 4 years n had never seen such a pathetic service.

I am bearing a mobile number [protected],[protected]. I am receiving unethical messages from Vodafone marketing team which is disturbing and annoying. Also getting missed calls as a part of their promotion, this happens while driving or when I am in a meeting.

Here is a sample message from VX Lovebug "what are your chances for a secret love affair with someone you admire. Find out now. SMS AFFAIR (YOUR NAME)(PERSONS NAME) to 51515"

Being a married person its spoiling the ethical values in my family. All the customer care executives are rude when we ask them why are you sending such messages.

Similar nonsense messages are coming to both my numbers.Have explained to the customer care several times and had also put a DND request on 20th Apr 2010. But when I visited the store at Frazer Town on 22nd June 2010 the system shows a wrong date and they say it will take another 15 days to get the DND activated. Also I am never able to reach the customer care "may be calls from my number are blocked by Vodafone" But their system shows that I had called them even without being able to reach the customer care

Inspite of repeated complaints to customer care and the Vodafone Store at Frazer Town there is no action being taken.Vodafone is making my life misearable by making me run around them for stopping these messages. Since this messages are from Vodafone itself and not a third party,I think they should have atleast blocked from their end.But irresponsible customer care and staff had no clue how to handle this issue.

I was a customer of Airtel for past many years but never got such unethical promotional messages.

Request to please see that they stop annoying me.

Dear Sir,
I got a Vodafone post paid cell connection with cell no [protected]. On the month of May 2010 bill, I paid through my card. Instead of Rs.1000/- by mistake Rs.10,000/- was paid through my SBI Card. Understanding the mistake I immediately contacted both Vodafone and SBI cards. SBI cards infomed me that the merchant can reverse the payment. Then I contacted Vodafone and informed. Till date the Vodafone has not taken any action. I request you to intervene the matter and get justice to me.
REJESH .P.P

This is Koushik Chakrabarti from Kolkata. My mobile number is [protected]. Same problem of Caller Tune happened to me yesterday. In the morning I got an SMS in my mobile saying that "Caller Tune service has been activated on your mobile. You will be charged at Rs 30/- monthly rental". I also checked that Rs 30/- was deduced from my Vodafone prepaid balance. This is totally ridiculous as I have never requested for Caller Tune service. I am a Vodafone customer for the last 8 years now and have never activated Caller Tune. When I called 198 to speak to customer complaint desk, they said an USSD code had been sent from my handset. I have no idea what that means and I am more than 200% sure that nothing of that sort has happened. This is totally unethical and Vodafone is cheating customers like this just to get Rs 30/-...Totally Shameless..!!!

I am writing to Consumer Forum not only to get my hard-earned Rs 30/- refunded from Vodafone, but to protest against this fraud and cheating strategy adopted by Vodafone and shamelessly routing it to us saying that customer himself has requested it.

Thanks,
Koushik Chakrabarti
+91 [protected]

1] I HAVE RECHARGED MY VODEPHONE NO:[protected] ON 19.06.2010 FOR RS 100,BY USING INTERNET FACILITIES.ALREADY A CONSIDERABLE PERIOD HAVE ELAPSED.WE ARE SOURY TO SAY THAT WE NEITHER RECEIVED THE RECHAGRED AMOUNT NOR ANY INFORMATION REGARDING THE DELAY.THE HIGH SECURITY PASSWRD FOR VODAPHONE TRANSACTION IS 65338472..

2] FURHTER I HAVE BROUGHT A RECHARGE COUPON FROM ASSAM FOR RS 50.00,FOR THE VODAPHONE FOR MY DAUGHTER AT KOLKATA.IF WE SEND THE SCRATCH NUMBER OVER TELEPHONE FROM ASSAM -WETHER SHE CAN ACTIVATE THE SAME. CARD SL NO IS"[protected].
THANKING YOU
ARUP KUMAR KUNDU
[protected]@bsnl.in

My Name is Santheep I was using [protected] Sim in your service from past 4 - 5 Years I was doing a business, I have paid more than Rs.8000 bill amount too unfortunately I met with an major accident on 01.05.2008 and I was in hospital more than a year in unconscious even after that I have paid the bill amount and was using it but before two month again I have undergone two surgery and I was unable to pay the amount , Just now only I am getting better and going for job .Mr.Imran from your office contacted and I told him the situation and I told I am arranging I will pay , unfortunately due to my family condition I unable to do within this last and this month but Mr.Imran came and talking as street rowdy using bad words and threatening me and my family also telling me to go and die , due to this I am very much upset and got insulted in my street , due to me my earlier company was using airtel , I made them to change into Vodafone also my whole family is using your service only.

But is it a way to behave to the customer’s .I was referring my friends export company to take connection in your service due to his behavior I said drop that idea ,

I am assuring I will pay within this month and next month, if he continuing this by giving threatening and insulting me, I don’t have other go as he said I have to suicide.

Please consider this as my request and do the needful

With Best Regards
Santheep
HP: [protected]

mera mobile dt.12.06.10 (7:55 pm approx) ko gum gaya tha. 13.06.10 ko subah custmor care me complaint kiya. 14.06.10 app.2:30 pm ko vodafone store se new sim card liya . do din tak activet nahi ho paya . 16.06.10 6:30 pm ko dusara sim card diya do din tak activet nahi kiya . 18.06.10 dopahar ko vodafone store me Mr. sameer ne kaha ki kisi dusara new sim me activet kiya hai wo sim apke ghar pahucha denge(home dilevery) . LEKIN ABHI TAK 22.06.10 1:00 PM MUJHE NEW SIM NAHI MILI.
MOB.NO.[protected]
1ST SIM NO. H[protected]
2ND SIM NO. H[protected]
3RD SIM . ?
KRIPYA COMPLAINT PAR QUICK ACTION LIJIYE

my number is [protected]. i have activated 14rs gprs pack on 19/06/2010. i used vodafonelive setting and browse.at 1.30 vodafone send one message "hello your bonus 75 vmc 30mb free service is activated.please maintain a minimum bal. of rs3 and sms act vmc 75 to 144 (tollfree) again for activation.". so i changed connection to vodafone connnect setting.i used only 13.45mb, but they deducted my balance 68.45rs. i want my balance so i call cc but not reach cc number on my number. why vodafone cheating me like this? i have all evidence in my phone on usage and your sms..

I am a Vodafone customer with number [protected]. The service provider doesn't care for its customer's comfort. I have been receiving Telemarketing messages for long even after registering in Do not disturb category. When I called up their representative, I got the most crap service advice of my life which was

"Sir we can't do anything in this, whenever such messages come to you mobile you can call us, provide the full details regarding the content, of the SMS and we disconnect that advertiser within 21 days"

This means that every time i get a crap TM message I call these people and waste 5 mins. The company has forgotten that I am its customer who pays for the pay of its employees and not the other way round.

If any any of the thousand employees of Vodafone care for their customers then please take note of this complaint.

My phone no. [protected] has deactivated outgoing call. Would like to know the reason and possibly activate as soon as possible.There's no prob with incoming call.. Contact me at : [protected]@yahoo.co.uk

Sir,
I happen to receive messages from the following number : [protected]. When I tried to call to that number i wasn't able to do so.
On reverse tracing over internet,I found that this number comes under vodafone chennai circle. I would like to know about the identity of the phone user so that i may confirm whether he is a friend of mine or not.
I request you to take necessary actions.

thanking you,
yours sincerely,
Arunkumar.M
email id: [protected]@gmail.com

Reminder 1([protected],[protected])



Note :Go through below mail first



Yestarday I called on [protected] for help customer care services of Mumbai at 20.11 executive To launch network issue in nalasopara Mr Chris had told me to contact on [protected].



I said mr chris as I m Mumbai subscriber its your responsibility to escalate call to Maharashtra circle .



he wasn’t ready to accept my issue . And was forcing me to call on maharshtra cust care I agreed and said ok I will call when



I called on [protected] Mr Bhushan has attended my call and I said him a story that I called Mumbai they asked me to contact you coz I m in romming. Mr Bhushan replied me “sorry sir we don’t have your



details as you are Mumbai subscriber”



Again I called on [protected] I don’t remember his name now after lots of fights he suggested me the same thing to contact Maharahstra circle.



.I m Mumbai customer, My services are belongs to Mumbai and I have activated roam like home on my both the numbers I m using Vodafone from last 3 yrs



Sorry to say u r services are not like hutch or orange its your responsibility to escalate this call to Maharashtra circle.



So please do this and don’t make customer to run behind you now a days we are paying for your support 50 paisa for per 3 minus & still I haven’t receive any feedback for my below mail too



Take an early action so that I can think to change my provider



Regards,



SAGAR D DALVI




[protected][protected][protected][protected]

From: SAGAR [mailto:[protected]@gmail.com]
Sent: Friday, June 18, 2010 10:00 AM
To: 'ashish.[protected]@vodafone.com'; 'sabina.[protected]@vodafone.com'; 'laxmi.[protected]@vodafone.com'
Cc: 'vodafonecare.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: FW: [protected],[protected] NETWORK ISSUE





To Whom It May Concern:



This is to inform that at nalasopara at my resident I m not getting network on mentioned Vodafone numbers from last two days only single bar or double network signal is showing on my both the handsets from last few months I m observing network issue I request you kindly fix this problem permanently so that I can enjoy my services properly as I have activated roam like home facility so kindly go through below details from last 3yrs I m using Vodafone never have faced such kind of issues so please solve it on urgent basis



AREA :NALASOPARA



Land mark :police station



Network bars :1 or 2 coz of this call gets disconnected in frequent intervals





Please look in to this matter and treat this on urgent basis



Regards



Sagar D Dalvi

Respected Sir,

I am Ravi shanker Chhipa, residing in Miraroad East,Mumbai. I am having connection with vodafone Prepaid card since last 6 year. Now they have activated ( Free Night calling VODAFONE to VODAFONE ) without prior intimating me. and they have charged Rs.22.

When I had a word with Customer care,they r replying That You have sent message for activating this service.and U will not get ur money back. Even I have not sent a single message for this.

SO YOU ARE REQUESTED TO HELP ME TO help to get my money back and Deactivate that service FROM Vodafone, THANKS FOR KIND COOPERATION

Ravi shanker Chhipa
Mo.[protected]
[protected]@gmail.com

Dear sir,
I am customer of vodafone from last 12 yrs and using mobile number [protected]. Every year, I am receiving call from vodafone to renew my advance rental plan of Rs500 for one year & when I receive such call, i inform them to renew the same and bill me for the same. But this time, I have not received any call from Vodafone service centre to renew the advance rental plan & they happilily charged me Rs149 as rent of one month & raised the bill accordingly. I am not using this number so much but still I am paying happily every month Rs100 in advance against a bill of Rs50. I would like to renew the advance rental plan of Rs500 for next year but in the meantime, I would request to you to look into this matter & try to reimburse Rs149 they have charged for current month bill.
Also I contacted vodafone customer care to block my number against unwanted messages. They blocked unwanted messages for few months & now again I am getting so much of stupid message to buy property etc which makes my inbox full and I miss my important messages.
Kindly do the needful. thanks & regards
Yogita

This is in regards to the network issue faced on my number [protected] for which I have been complaining since the past 6 month. I am having postpaid corporate connection since 2007. So I have logged a complained in Vodafone customer care executive that time they said sir our network team work on that area Network Tower. But after completed 6 month no improvement in the network. Still the same issue so last month again I logged a complained in network department they said the network engineer will be come at your place and check issue. After that I have received call from prakesh (Vodafone C C E) he fix appointment with engineer at 2:30 P M and end of the day nobody came. So next day again I have called and again he fix appointment and end of the day same result. And this same thing happened in 5 times? I want to ask Vodafone Nodal manager why it’s happened again and again if you are not going to solve my issue than why your Executive call me and fix appointment. After given appointment with your executive I have canceled my whole day scheduled. and end of the day I have lost my productivity and time because of given time to your Engineer. Give me final answer from your side.


Note- Address where i am facing network problem

Head Office

Union Bank of India
239 Vidhan Bhavan Marg,
Central Office,
Nariman Point,
Mumbai -21

Thanks & Regards
Sayyed Yusuf ali

Dear sir,
i ( abhiram) got the message from company that i[censored] recharge with 34 rs u will get 1000 messages so i recharged that offer on June 15,2010 until now i not get the extra messages credited i called to customer care nearly 10 times from today onwards they r disconnected my call to customer care so i called from another number and i ask the details they said to go to near mini store to credit the messages i went there they said its trash message send from company .so ban those companies who is providing wrong information..

I have been using Blackberry service from Vodafone Mumbai on my 8830 World Edition unlocked phone for over 2 years. It stopped connecting to the network. Using the device with other Vodafone SIM or using SIM with other Vodafone device works. The support staff is absolutely lousy (100 calls, 100 times same explaination/call content) and absolutely lack any kind of expertise. They do not keep committments of time, do not provide true information and not bothered to help customer escalate. Worst ever....am discountinuing after being a customer for over 4 years.

Unfortunately I had taken prepaid connection from Vodafone. All the documents were submitted at the center where connection was taken. They retainde the photo copy of documents and start the connection. But after 3 days all the incommings and outgoing call was disconnected. Reason documents was not submitted. . I was asked to visit nearest Customer care center. I had visited 4 times, all the times server was down.

I do not underastand, why they have started the connection when documents were not there. D'nt Know how they are servicing the customer when their servers are down? I have other connections also from other service providers but they are perfectly working.
By Changing company name after every year does not attract customer but its service to the customer which matters.

Deepak Sharma

When ever i make to call , the phone gets disconnected after 30 mins. While talking to any family member, i can adjust , but while taking a client call, it is very difficult. Those call are for an hour and sometimes stretch to 1.30 hr also.

I have tried to complain to the customer care, but while dialling the number 222, they give option for talking to customer care executive as 4, but while pressing that option, it says invalid option.Similarly, while dialling through the other nyumber 111, they dont give any option of talking to customer care excecutive. While dialling in the other number 198 for compliants and feedback, the executive says, they only handle the network complaints and feedback.

These things are there to help the customer, but it doesnot seem to be same at all.