Vodafone India Complaints & Reviews

Vodafone India - Since the 3 months I have had their connection, it has been nothing but a headache. Lets hear the story (true story bro!)

1. New connection taken. Since I wanted to test the network coverage, I chose for the lowest possible initial recharge. So my balance is 20 odd Rs., and lo behold, Vodafone applies its smart brains and now they activate Missed Call Notification at the cost of Rs. 30 - my balance goes to negative and since the customer care calls cost .50 Rs per 3 min, I can't complain. So I get another recharge, call customer care. Firstly they refuse, and on a raised voice, put me on hold and drop the call.

To Vodafone's credit, an email to the Nodal officer got a refund within 24 hours. I think, they are not that bad after all!

2. Without any notification, my outgoing is barred. I call Vodafone Customer Care (I pay for this again, mind you) and am told that I need to submit my documents - this after I purchased the pre paid connection from Vodafone Store and not some 3rd party store!

I go to Vodafone Store again, seems like they have lost my documents - instead of apologizing, they choose to ask me to submit the documents again. This time, their ever "Happy to Help" rep. gets intimidated by my shouting and enables my out going with a request that I have to submit my documents, picture etc again or my services will again be stopped. Dejected, I comply - celebrating a minor victory, though.

3. I use the online recharge facility, recharge gets failed, the amount still gets deducted. I call customer care - they drop my call - I happen to check my bank account again - the amount is refunded automatically - a sigh of relief (if you can call it that!)

4. 1 month passes, everything is as smooth as it gets, then again I need to recharge online. Recharge succeeds, amount gets deducted from my bank. I wait for a call balance on my phone, nothing. I wait the stipulated 24 hours the customer care executive promises for the balance to materialize - nothing happens. I check the transaction id - MCIT[protected] - on their website - it says its invalid! This after I get a success message and email after the recharge (without any balance to my number).

Another trip to Vodafone Store (the place seems like a second home now - I even know every reps. name). I am told the amount will be deducted within 5 days - as is the case with all FAILED recharges. I insist that since the recharge was success, but no balance to the phone, he should register a complaint - I am promptly refused this right - policy being sacrosanct rather than customer satisfaction.

After 5 days, no refund to my account - finally the rep at Vodafone store registers the complaint. It has been 7 days since then - I have been visiting / calling the vodafone store - all they promise is some action from their head office but nothing materializes.

Oh, this time the email to the Nodal Office (the person is different - do they keep committing suicide?) results in an answer, the balance will be refunded within 5 days of FAILED recharge - this when it already has been more than a week since the day lady luck robbed me blind! Gosh, simple math skills look like non-existent in this e-age.

I am still not loosing hope, after all - social media is supposed to shift the power to consumers. Let this be a test case of how a public complaint against a corporation results in a swift or no action.

Your move, Vodafone.

I have been wrongly charged Rs.8000 out of Rs.10000 total bill, for internet usage for my vodafone Mobile Phone - [protected].I have been requesting Vodafone people for past 3 months to give me the details of the sites visited to me so that I can check and make the payment if at all I have browsed the sites mentioned in the details.They have not provided me any thing and are unnecessarily harrasing me by threatening calls, it is causing a lot of mental stress. They have already blocked the services to my same number and the associated numbers also.They are also harrasing myknown people for the same number. I have visited their stores and written many mails but nothing has been done. I have still not recieved any detail till date. I have been telling them that untill I recieve the details I shall not be able to make the payment, as I am sure that my bill cannot be that much as in the past bills also it has never crossed Rs.1700.I am sure there is something wrong that has happened at their end. I have been using the same number for past 4 years and am facing a lot of problems due to disconnection as this is my official number. I have incurred heavy losses in business due to the disconnection of the number. They are now calling me on my new number also that too nonstop. I shall be gratefull to you If the matter is sorted out ASAP by your help, as it is causing a lot of mental trauma to me and my dear ones. also would like to inform that there was some Shweta who calls from [protected] was asking for a settlement at 30% on which when I said no, she started talking disrespectfully and she speaks only and is not ready to listen.I am attaching screenshots of my mails for your reference. Regards. Manjul M Singh.

My internet problem was solved on 1st July after sitting fr 2 hrs in vodafone centre and today in the morning i had received a message that your Rs 21 recharge got deactivated. I don t knw what all is happening with your connection. I had recharged my account with

Rs 299 on June5, 2010 and on June23- june 24 due to your network problem my balance start deducting and your customer care executives started telling me that might be i had used my 2GB data surfing. So i get a recharge of RS 21 twice after that then on June26, 2010, I got a recharge of RS 299 on beleiving your customer care that my data limit exceeded. It won t gt activated till July1, 2010. My IVR is also barred, due to your incompetent customer care executives, I fooled myself no. of times. Two days passed, again on july3, 2010 in the morning got a message that my RS21 recharge got deactivated. I m really pissed off from your connection n your service. I lost five rupees balance and now whenever i use my balance got deducted. So this is my last and final email to vodafone with a warning already i had lost 4 days of my usage n now balance. I am going to apply to consumer forum by Tuesday Morning by considering saturday n Sunday off.

my sim not taking incoming calls instead of submiiting necessary documents.plz activate my sim as it is causing a lot of trouble.my cell no is [protected]

Sir,
I received the following message in my mobile ([protected]).

"Your mobile number have won Seven hundred thousand pounds in the ROLEX INT'L draw held in UK. for claim contact: Micael Elms on email:[protected]@hotmail.com

2 Ju. 2010 08:22AM
From BA-H-Care1"

What is this?

Regards,
Chinnappa.

Dear sir,

I log this complain against VODA FONE. I hv one Post paid Voda Fone Mobile No.[protected] & I paid a Security amount Rs.500/- through PNB Cheque on 31.3.09 against this connection which is refundable after two year & connection for LIFE TIME under zero rental plan.But suddenly my connection terminate without any information & reason and my no.[protected] allott to other people, while our this no. is very important & famous in our business & we got a lot of loss.
Vinay Maheshwari
Kanpur
E-mail:[protected]@gmail.com

Sir,
In the Month of October2009 I purchased one Data Card for my New Laptop from Vodafon's store situated at B.B.D Bag, Dalhousie Square, Kolkata-01. At the time of purchase I was informed that a new package is launched worth Rs. 5999/- of which validity period is one year with the facility o[censored]nlimited surfing and 1 GB download is allowed in a month as free services. I paid the payment vide cheque on 26.10.2009. The dealer took more than ten days to provide the connec tion and when it was provided , the next day the connection was deactivated, informed vide sms that 10%service charges ans other taxes are due. On asking about it from the dealer I was informed that untill you will not pay the same the connection will not be activated, It was a total harassment as at the time of purchase they told very clearly that there is not any hidden charges. On asking about refundthey refused bluntly. Ultimately I paid Rs. 650/-(appox). but after two days the connection was not working , I went to the dealer and showed My laptop& datacard, by observing it they said that there is some problem with the sim card and replaced the same. But it was the order of the day that I have to visit to the dealer because of non-functioning of the data card properly. Some time they repair it sometime send to repair to their work shop etc.etc.On inserting the data card into the pc it was hanged. some time it was showing the connection in progress but web pages or document5s were not opening. 4-5 times the window crashed and I lost my very important Data which I couldnot recovered and faced a great loss because of it. This processgoing on uptp4-5 months The girls employed with the dealer also behaved in unbusiness like attitude and rude behaviour. they were shuttling me to the PC dealer from time to time while they were not supposed to attend to the fault of data card.The dealer is aiming to harass me and putting me on the toe to cause me fatigue and mental tension and this also added to my mental tension and anxiety as well as injury to the heart.

I also broughtg to the notice of the PC dealer that on inserting the Data Card in the PC it shows as activated and also shows the signs of receiving and sending the bytes in the properties as well but the web pages were not opening. I showed this condition to the dealing person of VODAFONE ALSO from whom I purchased the Data Card, but they used to say that they will set rightthe defect.

In Dec'09 (end) the dealer send his technician to my workplace for observation aND CHECK. DESPITE HIS APPLING ALL THE WISDOM AND SKILL HE COULD NOT FIND OUT THE CORRECT PROBLEM. tHEREFORE, I was told by the dealer that they will be sending my complaint to the competent authority for replacement of Data Card with new one. For this processing dealer took more than TWO AND HALF MONTH and in the second week ultimately replaced it by keeping it with them for more than one week's period. Ultimately They handed over it to me in third week and after TWO-THREE DAYS there we same problem. I took my datacard with the laptop and RUSHED to the dealer's showroom, THIS TIME - aGAIN THE BEHAVIOUR OF THEIR DEELING EMPLOY4EE WAS UNCO-OPERATIVE, INTOLERABLE AND ROUGH AND TOUGH. AFTER AWAITING FOR A LONG TIM4E, I WAS TOLD THAT THIS TIME THE PROBLEM IS DUE TO SOME FAULT OF SERVER FOR WHICH REPAIR IS GOING ON AND THIS PROBLEM WILL REMAIN UPTO 24TH MARCH'10.

BUT WHILE STARTING USE OF DATA CARD I RECEIVED AN SMS- I WAS TOLD BUY THE DEALER THAT MY CONNECTION WAS DISCONECCTED DUE TO PENDING BILL WHICH AMOUNTS TO RS. 1451.57 + 100 = 1551.57. WHICH WAS VERY UNFAIR AND UNLAWFUL AT THEIR PART.

i APPROACHED THE APPLETE OFFICER SH. SRIDHAR RAO OF VODAFONE AND TOLD HIM ALL THE DETAILS OF PAST EXPERIENCE VIDE A LETTER DATED 02.04.2010. BUT HE DIDNOT BOTHERED. I SEND HIM TEN REMINDERS ALSO BUT ALL IN VAIN.
THEREFORE, now I want to lodge complaint in consumer forum with the request to help me ,the actual amount and losses to be recovered on behalf of it.
Please help me to recover Rs. 6650/-(appox). the actual amount I have paid to Vodafone(Data card's validity period is upto Oct'2010) PLUS RS. 50,000/- against my harassment,torture,humilation,damage of laptop, damage of my important data, time & money. THIS amount is very genuin against my losses beared upon me.

With kind regards,
Sunita Sehgal,
8B Middleton Street, Flat No. 8D, 8th Floor, Geetanjali Apartment, Near Vardaan Market, Kolkata-700071.(W.B).
E-mail: [protected]@sify.com
M.No. [protected].

Hi,

I am Sanjay from Shri Ganganagar, Rajasthan. I am having Vodafone mobile number [protected] (Postpaid) for which i paid Rs.20,000 for premium number 1 year ago. I am paying monthly bill on regular basis.

But 15 days back company disconnected my number without my consent. Now they are not connecting my number.

Kindly Help me out as I have also paid Rs.20,000 non-refundable charges for this number.

Regards,

Sanjay

[protected]

This is Surender dhabai..I am the prepaid customer to vodafone from 3 years.My number is [protected]..They are asking me to submit the documents..I dont know why these people torture customers like this..I have received a message on 26/06/10 stating to submit color photo,Address & ID proof at any vodafone store with in 7 days for details contact 50777. I tried but am receiving recorded voice but no use..I am trying to reach on 198 & 111 also but there is no response..How Vodafone can be irresponsible for thier services.

Please help me out from this harassment...

I need the address details of [protected]

this is so urgent i wanna detaols of this number [protected] this person giving miss call as well as calling to my sis no nd harrassing her when i called upon this no this person abusing us i need detais of such person so that i can take necassary action and lodge complaint against this person plz do as soon as possible

Hi,

I have complained to vodafone regarding activation of vodafone live service as i recieved a message on 12th May, 2010 that service has been activated which will result in the charge of Rs200 for 100 mb uses. I called the customer care he said service was activated from the website and not from mobile for which i asked them who can u activate the service without my consent. Also, i told them to deactivate the service and they said they will enter my request for deactivation

Even i sent the mail to them to which they confirmed its free of charge promotional service given to u and you will not be charged for it. the company quotes are as follow

"--- Original Message ----
> > From: hunny.[protected]@gmail.com
> > Sent: 13-May-2010 14:50:33
> > To: vodafonecare.[protected]@vodafone.com
> > Subject: Complaint regarding activation of Vodafone live on mobile no
> > [protected]
> >
> > hi,.
> > I have talked to your customer care executive on 13th may, 2010 regarding
> > the activation of vodafone live service on my mobile phone [protected]. I
> > have not send any request from my mobile for the activiation of service
> > which your executive confirmed but he said that request was recieved from
> > website. I havnt send any request for activitaion and charges has been
> > levied for which i want refund. Also, i want to know how can you activate
> > the service on my mobile without request from my side.
> >
> > I request you to answer to my query as soon as possible. As its of great
> > concern for me.
> >
> > with regards ,
> >
> > hunny khanna"

Reply of the mail

"Dear Mr. Khanna,
> >
> > Thank you for your email dated 13/05/10 regarding the services on your
> > Vodafone mobile number [protected].
> >
> > We sincerely regret the delay in replying to your e-mail and the
> > inconvenience caused to you.
> >
> > We would like to inform you that as a promotional offer, the Vodafone
> Live
> > service has been activated on [protected] free of rental, that is without
> > any monthly rental for the same. Kindly note details of the promotional
> > offer for the Vodafone Live service :
> >
> > 1) No monthly rental
> > 2) Usage charges Rs.0.10 per 10KB.
> > 3) Download charges as per the cost link of the visited wap enabled site
> > 4) Multimedia message charges at Rs. 3 per MMS
> >
> > As per the details mentioned above, usage charges are applicable on the
> > promotional offer. Hence, we regret to state that we would not be able to
> > execute any reversal for the usage done. **
>
> > Assuring you with the best of our services at all the times.
> >
> >
> >
> > In case you need further assistance, please do call or email us. We?ll do
> > our best to help you.
> >
> >
> >
> > Happy to help,
> >
> > Aswani Kumar Tiwari
> >
> > Vodafone Care
> > Contact numbers*
> > Vodafone Care : 111 or +91-[protected]
> > Fax number : +91-[protected]/[protected]
> > E-mail : *vodafonecare.[protected]@vodafone.com *
> > Website : www.vodafone.in

But after a month my bill came and it was having 400 rs as a rental for the vodafone live service. I again called customer care they said they dont have any intimation regarding the mail and asked me to mail them again. I mailed them to which they reply saying company quotes are as follow

"---- Original Message ----
From: hunny.[protected]@gmail.com
Sent: 19-Jun-2010 15:44:00
To: vodafonecare.[protected]@vodafone.com
Subject: Re: Bill clarification on your Vodafone mobile number [protected] [REF:[protected]]

hi,

If you have bothered to check the bill i have been charged with the rental
for two months for which i mailed you earlier that this has been activated
on my mobile without my consent. Also, i didnt get what are you saying abt
this " We would like to confirm you that, in your bill generated on 11/06/10
you have been charged for the Vodafone live pack in which you are getting
100 MB uses free, and same has been active on your request". I never
requested for the pack and neither for the live services. Also, contact me
over phone to discuss the issue further if you guys have time because i dont
think you guys value your customers. I am really frustrated with the
response of yours and your customer care as you guys know nothing and shows
hell of irresponsibility. Take it further i am going to discontinue my
services because of your response and further i am going to take matter to
higher authoritie untill than i am not going to pay my dues.

with regards

hunny khanna

On Sat, Jun 19, 2010 at 2:23 PM, Vodafone Care <
vodafonecare.[protected]@vodafone.com> wrote:

> Dear Mr. Khanna,
>
> Thank you for your email dated 14/06/10 regarding the bill clarification
> on your Vodafone mobile number [protected].
>
> We would like to inform you that, as per communicate in earlier mail, as a
> promotional offer, the Vodafone Live service has been activated
> on [protected] free of rental, that is without any monthly rental for the
> same. Kindly note details of the promotional offer for the Vodafone Live
> service :
>
> 1) No monthly rental
> 2) Usage charges Rs.0.10 per 10KB.
> 3) Download charges as per the cost link of the visited wap enabled site
> 4) Multimedia message charges at Rs. 3 per MMS
>
> We would like to confirm you that, in your bill generated on 11/06/10 you
> have been charged for the Vodafone live pack in which you are getting 100 MB
> uses free, and same has been active on your request.
>
>
>
> As per the details mentioned above, usage charges are applicable on the
> promotional offer. Hence, we regret to state that we would not be able to
> execute any reversal for the usage done.
>
>
>
> Assuring you with the best of our services at all the times.
>
>
>
> In case you need further assistance, please do call or email us. We?ll do
> our best to help you.
>
>
>
>
>
> Happy to help,
>
>
>
> Aswani Kumar Tiwari
>
> Vodafone Care
> Contact numbers*
> Vodafone Care : 111 or +91-[protected]
> Fax number : +91-[protected]/[protected]
> E-mail : *vodafonecare.[protected]@vodafone.com *
> Website : www.vodafone.in

As you read through the mails its quite clear that the company has really cheated on me and even giving excuses for the refund. At present they are giving justification its for the vodafone live service pack of free 100 mb usage whose request i havnt given. Also, i beilieve if i notified the company at the start of the service i havnt given any request and they should rectify it. Its on there part to do the due digilence regarding the mistake and rectify it. I believe its o;d trick of the book that the telecom operators make to activate a service without a consent get addittional charge from the customer.

I am looking forward to you guys to get me the justice. i waiting eagrly foir your reply

with regards

hunny khanan

This is the third mail to vodafone after sending you so many reminders my CUG has still not activated .i called up serval times on customer care n they told me that the TAT for CUG is 48 Hrs . I never expected such pathetic services from vodafone . nobody in vodafone is concerned abount the customer complaint the only answer i get is just wait ?????

I case my problem is not resolved with 24hrs then i dont think i should continue with this number, i have been associated with vodafone from the last 4 years n had never seen such a pathetic service.

I am bearing a mobile number [protected],[protected]. I am receiving unethical messages from Vodafone marketing team which is disturbing and annoying. Also getting missed calls as a part of their promotion, this happens while driving or when I am in a meeting.

Here is a sample message from VX Lovebug "what are your chances for a secret love affair with someone you admire. Find out now. SMS AFFAIR (YOUR NAME)(PERSONS NAME) to 51515"

Being a married person its spoiling the ethical values in my family. All the customer care executives are rude when we ask them why are you sending such messages.

Similar nonsense messages are coming to both my numbers.Have explained to the customer care several times and had also put a DND request on 20th Apr 2010. But when I visited the store at Frazer Town on 22nd June 2010 the system shows a wrong date and they say it will take another 15 days to get the DND activated. Also I am never able to reach the customer care "may be calls from my number are blocked by Vodafone" But their system shows that I had called them even without being able to reach the customer care

Inspite of repeated complaints to customer care and the Vodafone Store at Frazer Town there is no action being taken.Vodafone is making my life misearable by making me run around them for stopping these messages. Since this messages are from Vodafone itself and not a third party,I think they should have atleast blocked from their end.But irresponsible customer care and staff had no clue how to handle this issue.

I was a customer of Airtel for past many years but never got such unethical promotional messages.

Request to please see that they stop annoying me.

Dear Sir,
I got a Vodafone post paid cell connection with cell no [protected]. On the month of May 2010 bill, I paid through my card. Instead of Rs.1000/- by mistake Rs.10,000/- was paid through my SBI Card. Understanding the mistake I immediately contacted both Vodafone and SBI cards. SBI cards infomed me that the merchant can reverse the payment. Then I contacted Vodafone and informed. Till date the Vodafone has not taken any action. I request you to intervene the matter and get justice to me.
REJESH .P.P

This is Koushik Chakrabarti from Kolkata. My mobile number is [protected]. Same problem of Caller Tune happened to me yesterday. In the morning I got an SMS in my mobile saying that "Caller Tune service has been activated on your mobile. You will be charged at Rs 30/- monthly rental". I also checked that Rs 30/- was deduced from my Vodafone prepaid balance. This is totally ridiculous as I have never requested for Caller Tune service. I am a Vodafone customer for the last 8 years now and have never activated Caller Tune. When I called 198 to speak to customer complaint desk, they said an USSD code had been sent from my handset. I have no idea what that means and I am more than 200% sure that nothing of that sort has happened. This is totally unethical and Vodafone is cheating customers like this just to get Rs 30/-...Totally Shameless..!!!

I am writing to Consumer Forum not only to get my hard-earned Rs 30/- refunded from Vodafone, but to protest against this fraud and cheating strategy adopted by Vodafone and shamelessly routing it to us saying that customer himself has requested it.

Thanks,
Koushik Chakrabarti
+91 [protected]

1] I HAVE RECHARGED MY VODEPHONE NO:[protected] ON 19.06.2010 FOR RS 100,BY USING INTERNET FACILITIES.ALREADY A CONSIDERABLE PERIOD HAVE ELAPSED.WE ARE SOURY TO SAY THAT WE NEITHER RECEIVED THE RECHAGRED AMOUNT NOR ANY INFORMATION REGARDING THE DELAY.THE HIGH SECURITY PASSWRD FOR VODAPHONE TRANSACTION IS 65338472..

2] FURHTER I HAVE BROUGHT A RECHARGE COUPON FROM ASSAM FOR RS 50.00,FOR THE VODAPHONE FOR MY DAUGHTER AT KOLKATA.IF WE SEND THE SCRATCH NUMBER OVER TELEPHONE FROM ASSAM -WETHER SHE CAN ACTIVATE THE SAME. CARD SL NO IS"[protected].
THANKING YOU
ARUP KUMAR KUNDU
[protected]@bsnl.in

My Name is Santheep I was using [protected] Sim in your service from past 4 - 5 Years I was doing a business, I have paid more than Rs.8000 bill amount too unfortunately I met with an major accident on 01.05.2008 and I was in hospital more than a year in unconscious even after that I have paid the bill amount and was using it but before two month again I have undergone two surgery and I was unable to pay the amount , Just now only I am getting better and going for job .Mr.Imran from your office contacted and I told him the situation and I told I am arranging I will pay , unfortunately due to my family condition I unable to do within this last and this month but Mr.Imran came and talking as street rowdy using bad words and threatening me and my family also telling me to go and die , due to this I am very much upset and got insulted in my street , due to me my earlier company was using airtel , I made them to change into Vodafone also my whole family is using your service only.

But is it a way to behave to the customer’s .I was referring my friends export company to take connection in your service due to his behavior I said drop that idea ,

I am assuring I will pay within this month and next month, if he continuing this by giving threatening and insulting me, I don’t have other go as he said I have to suicide.

Please consider this as my request and do the needful

With Best Regards
Santheep
HP: [protected]

mera mobile dt.12.06.10 (7:55 pm approx) ko gum gaya tha. 13.06.10 ko subah custmor care me complaint kiya. 14.06.10 app.2:30 pm ko vodafone store se new sim card liya . do din tak activet nahi ho paya . 16.06.10 6:30 pm ko dusara sim card diya do din tak activet nahi kiya . 18.06.10 dopahar ko vodafone store me Mr. sameer ne kaha ki kisi dusara new sim me activet kiya hai wo sim apke ghar pahucha denge(home dilevery) . LEKIN ABHI TAK 22.06.10 1:00 PM MUJHE NEW SIM NAHI MILI.
MOB.NO.[protected]
1ST SIM NO. H[protected]
2ND SIM NO. H[protected]
3RD SIM . ?
KRIPYA COMPLAINT PAR QUICK ACTION LIJIYE

my number is [protected]. i have activated 14rs gprs pack on 19/06/2010. i used vodafonelive setting and browse.at 1.30 vodafone send one message "hello your bonus 75 vmc 30mb free service is activated.please maintain a minimum bal. of rs3 and sms act vmc 75 to 144 (tollfree) again for activation.". so i changed connection to vodafone connnect setting.i used only 13.45mb, but they deducted my balance 68.45rs. i want my balance so i call cc but not reach cc number on my number. why vodafone cheating me like this? i have all evidence in my phone on usage and your sms..