Vodafone India Complaints & Reviews

Hi, I am Soumya Ranjan Nayak,having Vodafone(Orissa) no. [protected] getting service sms related to sexual relations from vodafone service nos. even DND service is already active in my no.I've complained on 26 june2010 about this matter,but still no resoltion. the customer care exe.s are saying that I've requested to active this service on 26 june2010.but I've requested to active DND service immediately after taking the SIM.While checking in TRAI web site DND is active in my no.Still I'm getting SMS from the Operater(Vodafone) & having no resolution. Plz help me...

My outgoings were barred because of non payment of bill for last month. I made cash payment of Rs 3100 at 11pm at the Vodafone kiosk on July 22. The same was acknowledged by the service provider through an automated message at 6am on July 23, 2010 but my outgoing did not resume. I called the helpline at 930am and requested to resume the outgoing. I was assured that it will start in min 30mins and maximum 2 hours. When it did not resume till 12noon I made another call and was assured again that it will resume in 2 hours. It did not resume till 2:30pm hence I made a call again and was assured that it will resume in 2 hours again. By now I was totally frustrated, with meetings outside i had no other way to reach out to people. But when it did not get activated by 530pm again I made a call. Spoke to an executive called Anis Shaikh who said that it is Vodafone's fault and that the services will resume at the earliest. I requested to speak with his superior but was denied. Now at 540pm I am completely frustrated and writing on this portal.

Ok i just got a new vodafone prepaid connection and i have been using it for the past couple of days

Today i accidentally dailed the number *567# from my vodafone number

The reason why i dailed that number , I thought it was my airtel number , so that i can activate MOBILE OFFICE

The moment i dailed it , a message came to notify Caller tune service was activated and 30 Rs was deducted from my balance

My question is Why Vodafone charged me , without any warning , that you will be charged 30 Rs for caller activation

They even did not ask for a confirmation. In other networks , customers will be notified about the charges , before subscribing to any service

I called customer care , and they didnt even cared to hear my concern and disconnected my call

What should i do ? Why are they doing such things ? I was thinking how many people might have lost money by such acts

Thank you

To,
Vodafone
The General Manager telecom(GMT)

Sub : PROPOSAL LEASEOUT OF SPACE FOR INSTALLATION OF MOBILE TOWER

Dear Sir,

With due respect, I would like to state the follows for kind attention and consideration :
That I came to know that VODAFONE has been like to install VODAFONE Tower in VADNER BUDRUK TALUKA-PARNER, DIST: AHAMADNAGAR PIN: 414306 (MAHARASTRA).

I want to rent out for installation of mobile tower. The land is 10000 sq ft.(approx.)

I would request you kindly survey the above location and anticipating your kind favorable response.
contact details-
MR. RAMESH CHOUDHARI.
CELL: [protected]
MR. LAXMAN CHOUDHARI.
CELL: [protected]

My bill of Rs 1008/- was due on 6th July. I made the payment of Rs 1000/- on 13th July. For this delay of 7 days for an amount of Rs 1000/- vodafone has charged me Rs 100/- in my next bill.

I charge Vodafone for exploting consumers by levying such an exorbitant rate of interest. Note 10% (Fine of Rs 100 on Bill of Rs 1008) interest for 7 days. Would mean an interest of 500% per annum.

Vodafone should revise its late payment system and stop exploiting consumers.

Respected Sir,

I am a customar of Vodafone mobile connection. At past there was such many more facilities in vodafone connection. That way we were so much interested for using vodafone line & that because its a popular moble connection in Tripura & India also.
But now vodafone have change that all schemes Like 1. pack 29 second reducing 200 sec, to 120 sec, 2. SMS Pack 14 validity reducing from 30 day to 15 day. Other way Idea, Aircel & Airtel give such more beterthan facility from vodafone.

So if the situation is continue lasting we shall change our connection. We dont want to change the privious vodafone connection but thare have no any way o[censored]s.

Hello Sir/ Madam,

My mobile number is [protected], I have already registered my mobile number in DnD service ( do not disturbe) still I am getting a lot of SPAM sms every day from various builders across Noida and gurgaon region. I request you to please suggets something for not happening this in future and also, I wanted to claim a compunsation of whatever mental tension they have given me in sending such sms again and again while work, driving, reading, travelling etc.

Request you to please take this forward.

Regards,

Dhiraj Khare
+91 - [protected]

Hello Sir,

My name is Ashutosh Kumar Singh, i have number of vodaphone [protected].
I have already send request in customer care to disconnected number because i have to go in rooming bangalore. customer care say you can disconnect number from bangalore also. when i will visit vodaphone store, BTM layout , bangalore , they say you have to mail on [protected]@vodafone.com and number will be disconnected in 5 working days. I have mailed on this mail id on Sat, Jul 3, 2010 at 9:31 PM and when i confirm after 5 days, then customer care forward call on vodaphone retation team delhi, where i have talked with Mr Sandeep kumar.He told that you have got wrong information , you have to mail on vodafonecare.[protected]@vodafone.com. now i have mailed on vodafonecare.[protected]@vodafone.com. my bill generated date is 5 th of every month. now i am getting call again again to pay bill , and still number is not disconnected. so Please look into this on high perioty, becasue i will be roaming in 2 months.

Thanks
Ashutosh kumar singh
[protected]

My name is Kunal Sindhi and i am using vodafone prepaid [protected] number from last 3-4 yrs and i have not expect any type of wrong deduction from my balance without my constent.
but on 17-july around 9.pm i have send 10 to 15 msg having also sms pack but my balance of rs.30 is charged and my balance is in negative due to which i am not used my sms service.
also i have call on customer care but they told me that due to technical problem your balance depleted and after 24 hrs your balance will refund but till the date my balance is not refund..so i request u to kindly look into the issue.

My vodafone mobile number is [protected] in the name ashwani kumar. It is a prepaid connection. I have just purchased this new connection but due to some worst experience from the paid customer care department of vodafone i have to think that may be i have taken a wrong decision to be part of vodafone network.
I make my number recharge one week back i.e. on 14th July 2010. after three days vodafone send me a message that u have activated some music and all so 30 rs will be deducted from ur account. i immediately call the paid customer care number but their language and reply is horrible. They have we have to proof that u have make a request to activate this service that is why we have deduct the amount from ur balance.
After two days at 9 : 55 i just make a call to my friend and after 15 min i got another message that ur account balance is 102 thanx for activating some music activation from vodafone. I again make a call to paid customer care but the reply is the same that i have send the request and vodafone co. have the proof that i have maken a request to activate the service.

i can also prove the vodofone authorities that i have not activated any additional service. I have 13 vodofone number which make me disturb during my office our i called them vodafone bakwas so that i should not attend the same and my work should not be disturb.

i will persue this matter to the higher level till i will get the satisfactory answer from the vodafone authorities and this is a challenge.

dear sir/madam,

My vodafone no. is [protected]. my vodafone no. ask me PUK no. i tell this problem to your customer care 5-6 times. but they give me puk no. and when i install that no. then that no. is invalid. now only 5 trials left after my no. may be lost or down. so plzz give my PUK no on [protected]@gmail.com for this problem.or contact me on [protected] if you can.plzz help me for this problem.

thanks&regards
Premal Khamar

Dear Sir,

I am a customer of Vodafone (post paid) since May 2009. My mobile no. is [protected]. My credit limit is 500. But today i.e. 20th July in morning I found Vodafone had blocked my outgoing call without any prier notice (IVR calling, SMS, personal phone). When I have call to customer care and asked only 2 questions ….

1. If my credit limit is 500 and my due amount is Rs. 411 and due date is 29th July then why block my outgoing call?
2. Why are not Vodafone asked me to credit some amount to there account before block my no.

When I argued with them they finally disconnect my no. as per my wish.

I just want to bring this notice to Vodafone management.

Is my question not genuine?

Customer has no rights to asked why calls blocked without notice.

Kindly check my previous record.

Thanks & regards,

S M A N Ahsan
[protected]

I am recipent o[censored]nsolicited calls about asking to pay bill for an unknown number [protected], which as informed to me as a post paid series number, has some bill pending.
Why would someone pay it for what is not his.
I am going through much pain of having been harrased of otherwise being FIR'ed to police i[censored]nsuccessful to make payment.
The number which is making such harressment calls is : [protected].
I am not sure how to proceed ahead upon this so i am writing with a hope of getting some attention to this issue.

Thanks

Hi There,
I am Jitendra Mishra pursuing my master from University of Cape Town South Africa. Since last one month, I am getting a continuous call from India with the no. [protected]. The guy who is calling me were telling that Mr. Praveen Kumar Singh, one of my friend hadn’t paid the bill of Rs. 6248 of his post paid phone and left the place. The guy was asking me through a continuous call and above even threatening me to take me to the court if he will not pay the bill. I am living in complete trauma since last few days and neither able to concentrate on my work nor sleep well in the night.
Although I have nothing to do with this matter but I have respect for the Indian law and order therefore I had tried to help them and dropped the mail to Praveen Kumar Singh but unfortunately he hadn’t responded to me. As I had asked to some of my Indian friend weather he is still in Bangalore then come to know that he had left Bangalore and joined somewhere in Gurgaon. As I had resigned from my previous job and here I am living as a student, so I couldn’t afford to call India and help them. So, it is my humble request to please consider my complain seriously and take necessary action, as this kind of continuous calls and threat may put my life as well as career in danger.

Dear Sir/Madam,


With reference of my earlier complain letter dated [protected], I did not get any response of my complaint therefore I am going to submit again the letter below. please do the needful.

I would like bring to your kind knowledge of your good-self that my name is Javed Akhtar and I am an customer of Vodafone Prepaid Connection from last 3 year. Actually, some times before I recharged my Vodafone prepaid mobile no.[protected] with Rs.95 and the plan was Vodafone live which is a Web Surfing Facility (Internet). As I am using Motoralla Q9H a Windows Base Phone, the problem is that I am not getting any Net Connection by the activation of this plan at my Motoralla Q9H Phone and didn’t get surf the net by the Vodafone Live Plan. I called many time to Vodafone customer care but they only advised me that I will have to save the GPRS settings and after receiving it then will have to save and restart the mobile phone and then you will be able to brows all the sites but suddenly it did not working and the same problem facing till yet. As I called to customer care more than 3 times and did not get any solution, the customer care has been blocked for me and I cannot call to them by the same no.[protected]. As I recharged with Rs.95, the amount has been lost and did not get any benefits with this amount or not got connect with internet.

Therefore, it will be grateful if you could kindly ask about the matter to the service provider Vodafone and ask about my money which I paid for this Vodaphone Live Services and also tell the money will be credited in my mobile account or not.

In this regard, I would like to inform you that I tried many times to call them but did not get connect with any executive man or such a technical assistance. Here I came to ask you that will you take any action on this matter or I will have to write to consumer court directly by submitted some fee or it’s enough to submit it online forum.


I am waiting for your prompt positive response in this matter.

Sincerely yours,


Javed Akhtar
[protected]

without any input two times activate the alert and miss call info service and dedect the rs 30 both time . its a very shame full activity done by the people . i am loosing my faith with boda . pl return my money imdtly . i do not need any alert service and add call never. do not try to chet the customer of voda phone . if do not do the querry i will chane my connection with my complete relative and family i am jai from east up my no is [protected]. p do and confirm i also asked to customer cell but they do not response. pl do hurry

Sir,

I perchaed a vodaphone postpaid SIM card. As my proof i submitted my PAN card.voter Identity card,compani Identity card and addresh proof given by my compani. After that they verified my compani addresh and residence addresh and my number is activeted.

After one week vodaphone person called me that you are staying in compani provided house so you need to activate ECS means they can take my bill directly from my account for that one some document was required so i told i will submit on next working day. At that time form vodaphone cuctomer care there was no information that they will dasconnect my number.


I have question that , At the time of connection i submitted all the documents what they asked and from their side they verified my office addresh and Residence addresh and after that they activate my number so after some time how they can ask for new condition to continue my servise. Without any proper information how they can block my number. Now i am facing problems.

I bu a new sim about 2 weeks back and my sim is still not activated due to non receival of documents.I talked to the retailer whome i buy that sim he always says that it will be activated today.But the fact of the matter is that i am on my third week of buying that sim and still not activated.The retailer shop name is Daksh mobile DP road Aundh.He has not given me the bill also and i have not even asked for.Please help me from this trouble as without the usage of phone i am suffering alot.

Thanks

Nikhil

SIR,
MYSELF RAJESH FULCHAND AGRAWAL BEARING MOBILE NO-[protected] BEING A VODAFONE CUSTOMER FROM LAST 10 YRS. I HAVE COMPLAINT REGARDING OUTGOING CALLS BEING STOPPED. ONLY I CAN RECEIVE INCOMING CALLS. 4 DAYS BEFORE I HAD REGISTERED COMPLAINT TO MR.RAHUL IN VODAFONE GALLERY OF MULUND REGARDING THE SAME MATTER. THEY ASSURED ME THAT WITHIN 4 HRS I WILL BE ABLE TO DO OUTGOING CALLS. BUT STILL I AM FACING THE SAME PROBLEM. ONLY OUTGOING CALLS OF VODAFONE TO VODAFONE IS WORKING. OTHER OUTGOING CALLS ARE NOT WORKING.

IF MY PROBLEM DOESN'T GETS SOLVED WITHIN 12 HRS, I WILL SURRENDER THE NUMBER.

Dear concern,

Please allow me to introduce myself, I am Brij Nandan Bhatnagar, Founder & CEO of Palash Professional Services
and Co-Founder & Director of Futuristic Solutions Research and Development Pvt. Ltd.

We are expanding our operations in Bhopal, regarding that I have come to bhopal for market survey.

Here for ease of communication I decide to take a new connection with Vodafone (As I am existing customer of Vodafone Delhi, no - [protected], and quite satisfied with the services offered in Delhi), I have been approached by Mr. Ajendra Yadav, Sales rep for the same.

On further discussions I had agreed to take Vodafone no. [protected]. (and around 15 - 20 more connections
in due course of time for my staff). I paid Rs. 299 for activisation (on 07-Jul-2010),

I was given the SIM card for the same number and been told that the number will be activated by tomorrow evening (i.e. 08-Jul).
2 days Later I was asked to make deposit Rs. 500 as security, as I dont have a permanent address in Bhopal. I made that deposit on 09-Jul.

Again next day, I had been told by Mr. Ajendra Yadav, that this number is of premium category number, and hence cannot been issued to you as ordinary number. So, I asked him, if it is ordinary category number, how it can be shown in your I-POS, and you been able to block this number for me. he said he has been told by Mr. Pankaj Tiwari, his immediate boss, that this number is a premium category number and cannot been issued free of cost. (Note - here Mr. Ajendra didnt ask me to pay the premium price, if he could have asked me, i could be ready to pay). please note - this number is not showing in system as premium number, but just told verbally by Mr. Pankaj Tiwari.

I called Mr. Pankaj Tiwari, so many times to make my number activated, but either he didnt pick the phone, or cut the call, or msg me, that he is in meeting n will revert me soon. (Note - He never revert my call in 7 days, never called back for any clarification).
even if we spoke each other, he just said, he spoke to Mr. Manish Shrivastava, and my number will be activated by evening or so.

I still try to resolve to solve the issue, I went to meet Mr. Manish Shrivastava to his office, and in my business card.
he simply walk away without meeting me. (a very non professional approach to any customer on Vodafone behalf, and that too when my business card read - Founder and CEO)

Therefore, I was forced to launch a complaint against Mr. Manish Shrivastava, and I make a visit to nearby Vodafone store.
Miss Rashmi did that on my saying launch the complaint stating that my number is not been activated.
(I think she didnt understand the problem, and didnt mark me the same mail in cc.)

Since I was in roaming and forced to use my Delhi number, my unnecessary roaming charges is going high. I again apply for new number, (still with Vodafone, no - [protected]) and this number is activated in 3 days.

Now, on doing some enquiry, i found out that this particular number[protected], has been issued to some person in Jabalpur under ordinary category (I personally spoke the holder of the number, in front of your Sales Rep. Mr. Ajendra Yadav, and that person said, he has got this number under ordinary category and didn't pay any premium price and he is employee of vodafone other no of him is [protected]), activated on 15-July-2010. It means the processing starts atleast 2 day before.

Now I have certain issued, which need to be answered by Vodafone.

1. If the number is ordinary category number, why it is not been issued to me.

2. Even if it is a premium category number, whose mistake it is that this number is shown as ordinary number in I-POS of swastika.
(later trying to cover this mistake, number is converted to premium), but surprisingly, sold again under ordinary category. Too many changes to digest. Who so ever is having the authority to change the categories of number; the person might be quite rich by now.

3. If it is a premium category number (as told by Mr. Pankaj Tiwari), then how it can be issued under ordinary category again. does it mean, someone has taken money to convert it to ordinary category. (Vodafone must be running huge losses by this type of practice, each number cost about 20,000)

4. Initially when I had applied for the number, it has been blocked for 72 hours and free if not been activated, so shall I understand that I have been mislead for more then 4 days, so that this number can be sold to someone privately converting it to ordinary.

5. If this number is shown in I-POS as ordinary number (that is why Mr. Ajendra was able to block it from swastika), then who had converted it to the premium number?

6. Why this number is not blocked again after 72 hours for next 72 hours or till the issue is resolved, because now this issue was known to everyone in vodafoee office.

7. Why Mr. Pankaj Tiwari has not returned my calls any time?

8. Why Mr. Manish Shrivastava has denied to meet me, and walked away from his office in front of me, when i personally went to his office.

9. Is other similar numbers Eg. 887888*****, 2888, 3888, 4888 or so on, are premium numbers or ordinary numbers.

10. Why is so much miss communication from vodafone side (ordinary to premium and again ordinary), and no transparency is maintained.

11. The number is issued to someone working in vodafone, shall i understand, the person (having the number) is close to either Mr. Pankaj Tiwari or Mr. Manish Shrivastava, OR they have taken some money to issues him such a number.

12. Moreover, when I asked the number of Mr. Vikas Jain, from Mr. Pankaj Tiwari, he denied to give me that; and here this time only, he is ready to meet me, and revert me back.

13. When some customer is launching a complaint, dosent he has the right to get a copy of complaint. (Even he is supposed to get a copy of FIR, in police station), and with vodafone I was not been given copy or mark me in CC, so that i know what exactly the complaint has been written, is my problem is properly understood or Not. (Thatz why, the earlier complaint was not properly understood, and i have been forced to mail from my side.

I am really surprised to find so many irregularities in process of issuing a new number. (what the process engineers doing).

Do, I have the right to information here in Vodafone, (RTI act, govt of India), to find out what had happened exactly.
So, shall I move to any other service provider, or stay with vodafone in Bhopal, MP region.

I am very much disappointed by your Corporate sales team, and had to pay huge bills as I have using roaming facilities,the bill is going to vodafone only. Very poor and pathetic impression of vodafone and your highly paid executives (Mr. Manish shrivastava and Mr. Pankaj Tiwari) and excellent impression of Mr. Ajendra Yadav.

P.S. - During this whole issue, I would like to praise Mr. Ajendra Yadav, sales representative, role as very customer supportive. I wish him all the best in his career.

--
Regards


Brij Nandan Bhatnagar

Founder and CEO
Palash Professional Services

m - [protected] (Bhopal)
[protected] (Delhi)
e-mail : [protected]@palash.in
[protected]@futuristicenterprise.com