Vodafone India Complaints & Reviews

INABILITY TO PROVIDE SERVICES.
INABILITY TO DISCONNECT MY NUMBER INSPITE OF HAVING SENDING A EMAIL FROM REGISTERED EMAIL ID AND VISITING A VODAFONE STORE WITH WRITTEN DISCONNECTION LETTER.

Following is a brief of my communication with Vodafone Essar.

On 1st July 2010 i sent the following mail:--

QUOTE
======
Re: Disconnection of Vodafone Cellular Number [protected]

I, XXX-XXX, having the Vodafone Post-Paid Connection Number: [protected] would request you to disconnect my number with immediate effect.

The reasons for the same are:

Lack of Network in my Area.
Have received numerous complaints from my Business Associates that they are unable to get through my number at home. After making numerous complaints with Vodafone there is no solution noticed to the above problem. FYI, other Mobile Networks have excellent coverage in the same area.

Lack of Customer Service
1)A recent conversation (30th June – 1552 hrs) with the Customer Care in which the call was led to a chain of Departments which passed on the complaint to another without being able to resolve the issue.

2)During a recent Visit to the Vodafone Store, Churchgate (01st July'10), i was given token number 122. Time i received the token: 1439hrs/ Time i received assistance: 1505hrs. The waiting period was very long and there were other clients also waiting next to me who were getting equally frustrated at the in-effeciency of the staff (Clients with Token Nbr 123, 127). I had come in person to discontinue the Postpaid connection. I was informed by Mr. Anurag (Vodafone Employee) that this is to be done by EMail where as the Customer Care which i had called had asked me to go to the nearest Vodafone Customer Service Stn. to discontinue the Postpaid service.

3) Your Vodafone Customer Care motto: "Happy to Help" does not serve its purpose. I realize it is used only as a marketing gimmick.

4) I wanted to handover the SIM Card (Vodafone Connection [protected]) to the Vodafone Centre but they have refused to accept. Mr. Anurag said.
Quote
You can keep the SIM and you can do whatever you want with it.
Unquote


I do not want to continue with any of your services (Postpaid or Prepaid) and hence once again i want to inform you to Discontinue with the Vodafone Connection: [protected].

Do the needful.

UNQUOTE
========


I received the following reply from them,


QUOTE
======
Dear Ms. Jain,

Thank you for your email dated 01/07/10, regarding disconnection of your Vodafone mobile number [protected].

As the above number is registered as an individual paid account with us, any changes on the account should be routed only through the user, Mrs. Niragi Bhonsle.

We assure you that on receipt of written communication (fax/email/letter) from Mrs. Niragi Bhonsle, the request for disconnection will be processed within 3 working days.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Zaid Hafiz
Contact numbers
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
=

UNQUOTE
========

On calling the Vodafone Care on 13th July 2010, i was told to resend the disconnection application from a Email ID containing my full name. I have done that as well.

Vodafone Essar should be fined for not providing customer satisfaction/ Not providing proper services.

The Vodafone web site says: "For any queries on our products or services, call Vodafone Care on +91-[protected] from any phone or 111 from your Vodafone mobile phone anytime."

I have purchase a new prepaid vodafone connection ([protected]) on 3rd July and submitted the Photo & Id proof to the dealer M/s. Pragati Communications, NAC, Manimajra. My outgoing services were discontiniued on 12th July'10.

When contacted on [protected] from my airtel, they are not ready to listen and say, we will help only if you call from a Vodafone number.

When my Vodafone outgoing service has been discontinued, how I can call from my Vodaphone number ??

What an absurd customer care service !!!!!

Is there anybody "Happy to help" ..........?

we understand that Vodafone is a major Cellular company in india provides mobile services. We wish to bring in your kind notice that better connectivity of your mobile servies plays a key role to entrust in your product and sales, as it all depends on the mouth publicity from customer to others, so in this connection we are one of the prestigeous Resort called "Shilpi Resort" in udaipur which is adjacent to G.O.I. craftsmen village"Shilpgram"(major visiting points o[censored]daipur), where thousands of tourists visits everyday, and all of them are very disappointed that there is no connectivity of "Vodafone Cellular Services" and we do have a largest number of tourists visits from Gujarat in our Resort and also visits Shilpgram, We have also communicated with Udaipur office long time back with several reminders, but no action has been taken yet, thastwhy only the option to bring in your kind notice for the same as 1 disappointed customer means loosing 6 customers, so it is requested that kindly look into the matter and arrange to install the antenna in our locality to flourish the customer data base using your valuable services.

We are optimistic and sure that you will definitely consider this enables you to increase the sales and satisfactory services to our Resort customers as well as tourists visits neighboring Shilpgram.

Dear Sir,
i have activated caller tune facility in my connection. and I pay Rs. 30/month. and first what my callers hear is vodafone's advertisement. either they have to stop this or they have to pay me using my connection for their advertisement. i'm suffering this for past two years. i dont want my caller hear all these junks.
I give you details on request.
Expecting an immediate action,
Yours Sincerely,
Lijo Thomas

Recieved a call from [protected] claiming to be from the legal dept of VODAFONE

The caller started using worst language with bad words like MC & BC to make the payment of Rs1450

I requested him to call on monday in the morning so i can give him the payment details .but still he is not ready to listen on the other hand using more worst language

I requested him to calm down and explained him to call me on monday and get the payment details as this will be made first thing on monday morning .. he replied TERE BAAP KA NAUKAR HIUN KA??

Such shocking words with abusive language used by VODAFONE legal dept..Cannot belive

Please help me to file a LAW suit against VODAFONE
as i luckly have the whole conversation recorded with me on mp3 format

please mail me @ [protected]@gmail.com for solutions

I have taken connection from dilshad garden on 27th june and till today it is not been activitated just bcos of incompetant verification officer and the customer care officers avaible there. Only false promse is been made. I spoke to Mr Rahul and for the last one week he is promising for activation by evening but his evening is yet to come. No body has visited my office--Honda siel cars india ltd for verification and they are saying that person had visited but no one by this is working which is a false statement. i working in this organisation for last 12 yrs.

Some days ago I was recharged my prepaid number with HDFC bank netbanking. But now I am unable to recharge my prepaid vodafone number online with HDFC Bank netbanking....

Dear Sir ,
All foolish, How can I get the money back from my bank Vodaphone/SBI when it is already charged by your co-partner SBI BillDesk (your payment gateway) vide transaction reference number MSBI[protected]IG24362187 for mobile No [protected] (Vodaphone -Andhra Pradesh -Hyderabad ) ,when I recharfed on 5/7/2010 on morning between 10-11 AM. If the same is not your record than where it has gone ? your payment gateway BillDesk is also confirming cutting the same charge of Rs. 200 with above mentioned transaction ID.(I have statement-there it is showing the amount transferred through Bill desk) i don't know where is amount is going ,i asked customer care they told it is not showing any recharge or i asked SBI customer care they told within 48 hrs yr amount will be credit but now almost 4 days completed there is not happens anything. it is not a matter of 200 Rs. but of your working and response to your customer, totally unsatisfactory.
sanjay shukla
mobile-[protected]

Hi,
this is Arun Arya, an ex user of vodafone mobile no. [protected].
I want to know the outstanding amount of this no.to pay the final bill.
My current contact no. is +91 [protected] and my personal email id is arun.[protected]@rediffmail.com.
please send me a soft copy of the bill on the given mail id.

respected Sir/MAm

Kindly go through the email I had sent to Vodafone Nodal Officer and Appellate Officer and suggest what can be done and please let me know how could I see your suggestion or reply.

03/07/2010
The Laxmi.B (appellate Authority)
Vodafone Essar Ltd

Respected Sir/Mam

APPLICATION FOR RE-ACTIVATION OF PREPAID MOBILE SERVICE[protected]

I would like to share the mis happening faced by me from Vodafone prepaid services.

I was utilizing the postpaid connection of Vodafone since June 2009 and applied for conversion of post paid plan to prepaid connection on 15.05.2010 after paying all the outstanding due as on the application date and submitted the required documents as per the staff personnel, with a request to continue the same contact no. i.e.[protected].
The plan has been activated after 2 days and it was permanently closed/deactivated without my permission on 24.05.2010. The company had not informed me the reason of disconnection of the same, either by email, SMS or written letter. I would like to know, how the company has discontinued the services without sending the hard copy of intimation to the correspondence address?
I had consulted and activated the service from VASHI branch, Navi Mumbai and on the same day I personally met Mr. Washim (Branch In charge) for the same and signed all the documents as per the signature in the ID proof provided (Pan Card) which was acceptable by the branch and was signed as per the Pan Card signature proof. In fact Mr. Washim had consulted the back office operation team for some queries and after his confirmation he assured of service activated without any problem. Even than the connection has been permanently deactivated after a week without any intimation and now the branch persons are saying the number has been recycled and cannot be returned back. I need the justification for the same? I had contacted Mr. Vipul, Ms. Aarti and two more persons for solving this matter at Vashi branch.

At the mean time I was out of station from 17.05.2010 to 24.06.2010. Since 24.06.2010 I and one of my friend continuously approaching the branch but till date I did not have the number reactivated with remaining balances.

We had visited the Vashi Branch 4-5 days continuously since 24.6.2010 but are helpless to get the solution. No single person is having the solution for the same nor are they capable enough to solve the matter. In fact every person is saying they are forwarding the mails, but there are no satisfactory answers from their end.
I am suffering a lot because of this disconnection. I request you to look on to the matter. I remember there was balance left of around RS 120/- in my prepaid account. Which consist of following:

SIM Card Charge RS.29/-
Prepaid Voucher Rs.100/-
Additional recharge Voucher (from Delhi) Rs.100/-
Top up Voucher- to reduce tariff Rs. 61/-
_______________
Rs. 290/- + other if any
_______________

This is an unfair activity which the customer does not expect from the company. I request you to make activate my prepaid connection in the same number, without any paper formalities and without any charges to me with refund of my remaining balance as per your records.

Kindly do the needful at the earliest. For the time being you can contact me on following address:

Mobile [protected]Mr. Vivek)
Email [protected]@rediffmail.com


Thanking You


Yours Faithfully

Bhupendra Kumar Shijoria
[protected]

Your ir responsible team has still not called me up, inspite of me calling up the pathetic customer so called care center and inspite of speaking with a team leader hussain, no one has yet called me up. Hussain confirmed that he is sending a complaint again on tuesday 6th July 2010 and i will receive a call within 24 hours, but no one called me back as usual. Also on two instances the call was disconnected by the advisors as they were not able to answer the query appropriately. I would also like to make an official complaint about the advisors who are in efficient to handle complaint calls and who disconnected the line. Sajid was one of the advisors who disconnected the call - call disconnect time 16:55. Total time wasted with so called customer care 1 hour - and the issue is still pending.

Thanks

Regards,

Sanesh Bhatia





----- Forwarded Message ----
From: Sanesh Bhatia <[protected]@yahoo.com>
To: vodafonecare.[protected]@vodafone.com
Cc: Sanesh Bhatia <[protected]@yahoo.com>
Sent: Fri, July 2, 2010 4:58:51 PM
Subject: Recharge issue again


Hi, this is with regards to the recharge issue that i faced again. I had
recharged my phone for Rs 30 and it was no where mentioned on the web site that
the recharge will be valid for 3 or 4 days and i will get a balance of full 30
RS. Now when i called up the customer service and i spoke with the advisor he
has informed me that this recharge was a promo recharge and is valid till the
3rd of july. I also spoke with Kamlesh a team leader on the floor and he has
informed me to send this email, as i have the screen shot attached of the page
when i tried to refill.

Name - Sanesh Bhatia
My number - [protected]
Amount recharged - Rs 30
date - 30/06/2010
Contact no - [protected]
Attached is the screen shot of the page.

I WILL NOT BE USING THIS BALANCE OF 30 RS AT ALL AS THIS WILL ONLY BE VALID TILL
3RD JULY AND WAS NOT INFORMED IN ANY SOURCE TO ME.

Thanks
Regards,
Sanesh Bhatia

fake lottery message
i received a call on my vodafone no. by Vodafone mobile lottery draw scheme
at 6:00 PM IST on 06 July 2010 stating that i had won 5 lakh Rupees. This is a fake call and the mobile service provider i.e Vodafone should be held responsible for such an act of fraud. and further the mobile numbers of the airtel customers should not be distributed like that. Strict action should be taken against this

GSPC group

I have registered for the Do-Not-Disturb service of Vodafone and received a receipt email from Vodafone regarding the same on April 26th 2010. The receipt email says:

Hello Samir Bellare,

We understand your need for privacy and do our best to respect it. Your Do Not Disturb request has been received and is being acted upon. However, it may take around 45 days to register your request. In case you need any further assistance, feel free to contact us.

Happy to help,
Vodafone Care

Despite this, I have been getting their sales calls. I also complained to them, I received a "service registration number" #[protected] through an SMS, after my call. The message also said: "We shall respond to your query by Saturday 26-Jun-10 04:34p.m."

Not only have they not responded, but they have also violated the 'Do-Not-Disturb' clause repeatedly, causing a lot of irritation.

I wish to change my number by discontinuing Vodafone's service soon, but would like to know how this forum or Vodafone can help me here.

Dear Vodafone,

You people are providing a THIRD CLASS SERVICE to your CUSTOMERS.

I have facing following problems from Vodafone either resolve or i will take this with consumer court :

1. Contact your customer care executive option not availble on toll free nos : 111, [protected] & 198.

2. If option available then phone disconnected by you every time.

3. Sending bill thru third class courier agency (Prince Courier) which not delivering bills to customer and mentioned courier delivered to the customers.

4. i have not received last two months neither e-bill nor hardcopy.

5. i have paid Rs. 330/- for change plan from prepaid to postpaid on 19/05/2010 but when enquired at your kandivali west, Raghuleela mall Vodafone store but customer care do not have records in system. (not available that payment receipt / records in PC).

6. I have till date after sending many times SMS to 111, not received code for e-bill and not yet received any email bills.

7. Vodafone head office Customer compliant manager - Ms. Rashana Nagorwala - never come on phone resolve above issue.

You people are wasting time & money of customer.

I am a Lawyer & going to case against Vodafone in the CONSUMER COURT / CIVIL COURT.


--
Best Regards,

Sanjay Y. Bharaut.
[protected]

Sir actually i want my BILL SUMMARY OF MY CONNECTION: [protected] OUTGOING & IN COMING DETAIL OF june - 2010 PLEASE DO THE NEED FULL

send me the itemised billing of the number [protected] for the month of june

Vodafone India - Since the 3 months I have had their connection, it has been nothing but a headache. Lets hear the story (true story bro!)

1. New connection taken. Since I wanted to test the network coverage, I chose for the lowest possible initial recharge. So my balance is 20 odd Rs., and lo behold, Vodafone applies its smart brains and now they activate Missed Call Notification at the cost of Rs. 30 - my balance goes to negative and since the customer care calls cost .50 Rs per 3 min, I can't complain. So I get another recharge, call customer care. Firstly they refuse, and on a raised voice, put me on hold and drop the call.

To Vodafone's credit, an email to the Nodal officer got a refund within 24 hours. I think, they are not that bad after all!

2. Without any notification, my outgoing is barred. I call Vodafone Customer Care (I pay for this again, mind you) and am told that I need to submit my documents - this after I purchased the pre paid connection from Vodafone Store and not some 3rd party store!

I go to Vodafone Store again, seems like they have lost my documents - instead of apologizing, they choose to ask me to submit the documents again. This time, their ever "Happy to Help" rep. gets intimidated by my shouting and enables my out going with a request that I have to submit my documents, picture etc again or my services will again be stopped. Dejected, I comply - celebrating a minor victory, though.

3. I use the online recharge facility, recharge gets failed, the amount still gets deducted. I call customer care - they drop my call - I happen to check my bank account again - the amount is refunded automatically - a sigh of relief (if you can call it that!)

4. 1 month passes, everything is as smooth as it gets, then again I need to recharge online. Recharge succeeds, amount gets deducted from my bank. I wait for a call balance on my phone, nothing. I wait the stipulated 24 hours the customer care executive promises for the balance to materialize - nothing happens. I check the transaction id - MCIT[protected] - on their website - it says its invalid! This after I get a success message and email after the recharge (without any balance to my number).

Another trip to Vodafone Store (the place seems like a second home now - I even know every reps. name). I am told the amount will be deducted within 5 days - as is the case with all FAILED recharges. I insist that since the recharge was success, but no balance to the phone, he should register a complaint - I am promptly refused this right - policy being sacrosanct rather than customer satisfaction.

After 5 days, no refund to my account - finally the rep at Vodafone store registers the complaint. It has been 7 days since then - I have been visiting / calling the vodafone store - all they promise is some action from their head office but nothing materializes.

Oh, this time the email to the Nodal Office (the person is different - do they keep committing suicide?) results in an answer, the balance will be refunded within 5 days of FAILED recharge - this when it already has been more than a week since the day lady luck robbed me blind! Gosh, simple math skills look like non-existent in this e-age.

I am still not loosing hope, after all - social media is supposed to shift the power to consumers. Let this be a test case of how a public complaint against a corporation results in a swift or no action.

Your move, Vodafone.

I have been wrongly charged Rs.8000 out of Rs.10000 total bill, for internet usage for my vodafone Mobile Phone - [protected].I have been requesting Vodafone people for past 3 months to give me the details of the sites visited to me so that I can check and make the payment if at all I have browsed the sites mentioned in the details.They have not provided me any thing and are unnecessarily harrasing me by threatening calls, it is causing a lot of mental stress. They have already blocked the services to my same number and the associated numbers also.They are also harrasing myknown people for the same number. I have visited their stores and written many mails but nothing has been done. I have still not recieved any detail till date. I have been telling them that untill I recieve the details I shall not be able to make the payment, as I am sure that my bill cannot be that much as in the past bills also it has never crossed Rs.1700.I am sure there is something wrong that has happened at their end. I have been using the same number for past 4 years and am facing a lot of problems due to disconnection as this is my official number. I have incurred heavy losses in business due to the disconnection of the number. They are now calling me on my new number also that too nonstop. I shall be gratefull to you If the matter is sorted out ASAP by your help, as it is causing a lot of mental trauma to me and my dear ones. also would like to inform that there was some Shweta who calls from [protected] was asking for a settlement at 30% on which when I said no, she started talking disrespectfully and she speaks only and is not ready to listen.I am attaching screenshots of my mails for your reference. Regards. Manjul M Singh.

My internet problem was solved on 1st July after sitting fr 2 hrs in vodafone centre and today in the morning i had received a message that your Rs 21 recharge got deactivated. I don t knw what all is happening with your connection. I had recharged my account with

Rs 299 on June5, 2010 and on June23- june 24 due to your network problem my balance start deducting and your customer care executives started telling me that might be i had used my 2GB data surfing. So i get a recharge of RS 21 twice after that then on June26, 2010, I got a recharge of RS 299 on beleiving your customer care that my data limit exceeded. It won t gt activated till July1, 2010. My IVR is also barred, due to your incompetent customer care executives, I fooled myself no. of times. Two days passed, again on july3, 2010 in the morning got a message that my RS21 recharge got deactivated. I m really pissed off from your connection n your service. I lost five rupees balance and now whenever i use my balance got deducted. So this is my last and final email to vodafone with a warning already i had lost 4 days of my usage n now balance. I am going to apply to consumer forum by Tuesday Morning by considering saturday n Sunday off.

my sim not taking incoming calls instead of submiiting necessary documents.plz activate my sim as it is causing a lot of trouble.my cell no is [protected]