Vodafone India Complaints & Reviews

Vodafone has been charging on my prepaid account even if the target international phone is not picked up. In fact, moment I dial the number , the counter starts ticking and I am dedcuted one minute minimum charge even if the target phone has "noreply". When I have complaint in past they have cooperated. But to my surprise the sytem works fine for a month or so and then suddenly they start dedcuting. This is a serious flaw in there software and it seems things are done intentionally. Some body need to audit there software.

I received my Vodafone bill for the month of May 2010. In the bill I’m being charged for Vodafone Live since 15th of May;10. I have not activated any service on my connection. I spoke to someone from Vodafone named Mr. Dipesh Kalre (there may be spelling mistake in the 2nd name). He neither could handle the call nor could transfer the call to his senior. I called him on 14th May’10 at 2 pm. He was to inform his senior and call me back in half an hour. The call never came to me till now.
I want you to take the same seriously and reverse the amount charged to me with immediate effect. You are charging a customer who is not even aware what you are charging her for. There is a strong grievance against the billing system and I want you to sort this out immediately failing which I will be forced to go to consumer court.

Vodafone SIM stops working completely after every 2 days and needs to be replaced.
There is no permanent solution.
I can not go to a Vodafone store after every 2 days to get my SIM replaced, that too after 9 hours in the office.
My balance gets on stake every time. Vodafone gives no solution to this.
I want to terminate their service and get my balance back. I hv spent a lot of money travelling to their stores and in recharging the phone which i am not able to use. Apart from that, this is mental torture and tension. this is sheer harassment of me for i committed the mistake of taking Vodafone connection

Please help me out.

DEAR SIR,
I am user of a vodafone prepaid number [protected]. on
12/6/2010 at 10:22 pm saturday night without my any permission
my vodaone number has disconnected . I have a
double problem occure due to misuse of power by your only B.P.O.
staff person who has involve in this disconnection
without my permission. due to the disconnection i have face 3 days
incoming & outgoing problems. so i want a
excellation rearding this matter . & i want a appropriate action for
the
resposible person who has did it.
so
kindly help me to excellate in tis matter as soon as possible. &
aaction for
the
reponsible person plz help me in this matter
thanks

Respected Sir/mam



Name: Sandeep Tulshiram Gaikwad

Number: [protected]

Email: [protected]@gitanjaligroup.com

DOB: 21/06/1974





Feeling very downsized and cheated with the hidden/unknown policies of the Vodafone, a brand which promises its presence as a ‘Shadow of its Consumers’ as “wherever we go Vodafone will follow ”, but today writing this mail , I don’t think Vodafone is following its brand slogan in my case!



My Case

This is to inform you that I have Newly joined in the Vodafone Family and hardly I received 2 bills, & it is been found that my bill includes SMS Charges of Special numbers 52425 ,Total Sms Nos 15, Total cost 45.00 INR which I am not aware of and without my prior consent Vodafone has Debited the Charges !

As I got the bill I communicated with the Vodafone Care Executive and asked about the justification of above mentioned Case! For which I got the reply that these SMS are of ‘FLASH SMS” they are System Generated!

I just wanted to know from Vodafone ‘I being a new consumer how can know about your ‘SMS Policies and their Respective Charges’

And I haven’t subscribed for any such ‘Flash Sms’! then why should I pay for this , being such a big brand in the world of communication Vodafone should have a Policy that ‘ Without having the Prior Consent of the Subscriber there should be no Special Service Provided to them or neither they should be charged for the same !



Conclusion:

I being an Actual Sufferer wish a proper justification for the above mentioned case and I expect a REFUND of 45/- INR in my next bill.

Any favorable act by Vodafone regarding above matter will satisfy me and lead to further continuation of Services, if not then I will be forced to discontinue your services on the same date of your Reply!



Hope your Quality Policies will have some provisions for the above mentioned case, by which I expect good justice in my case!



Your Customer

Sandeep T Gaikwad

I work with Pidiilite IndustriesLimited , a reputed organisation in India. I have taken a number from Vodafone for my office use very month they aking interim payments this something reduculas. I have taken almost a lakh Rs. month till they giving credit limit upto 600 Rs. and al ways send sms phone calls for payment. Plase do s0mething to resolve that issue I have talked with Vodafone, but nopropoer responce.

My issue is i wanted to cancell my Rs35sms package and activate a 149 smspackage on my connection#[protected]. I have been calling the 111 VODAFONE toll free numerouos times to activate a sms package on my account. as per my conversation with an agent (Harjinder) in cust serv dept of vodafone he advised me that there was a sms package aleardy which i needed to cancell as he advised me i went ahead and sent a request to cancell that package i did recieve a conformation for that. i tried calling the 198 number now to check if that was cancelled after 72 hours and i was advised that it will take another 72 hours.this is going on from 01st June'10.After 72 hours i got to speak to the same agent again who advised that due to some error it will take another 72 hours.. there is no resolution at all till now.... please assist i am so upset i want that sms 149 package activated on my account immediately my number is [protected] if there is no resolution by 2morow i am cancelling my account and will advise all my family and friends to cancel their connections with vodafone...

I made a complaint to vodafonecare.[protected]@vodafone.com on Tue, Aug 18, 2009 at 4:24 PM whose details have already been updated by me on cosumercomplaints.in.
The same complaint is underlying:
{
Dear sir/madam

This is to inform you that two years back i started mobile recharge related work and so i was provided a vodafone e-top sim card(number-[protected]).about 10 months back(november-2008,approx.) I had a calling balance of rs245(approx.) in my account of this number(i.e.,[protected]).I was out of town for 3 to 4 days.When i reached back I switched on my vodafone number(which was kept inside a locker),and found only 96 paise left in my account.i made the complaint regarding this at vodafone mini store but they told me that e-top regarding problems are not handled by them and also they told me to contact my distributor and I did so but no solution was provided to me,i kept on complaining but still no solution was given.Several times I called your customer care number(111),but they asked me to call the retailer care number but that service was never activated on my E-top number(I kept on complaining for the activation oh this service also).
later I decided to close the recharge related work and after few months my e-top sim was converted to a normal sim card,other companies also did so but I was ready for that.But now this month my vodafone number is showing "Sim card registration failed".
I asked the distributor regarding this and he told me that they cant do antyhing in this matter and the company has done so.I had rs. 150 approx. as my calling balance and rs 30 approx. as my e-top balance in my account.
I would like to inform you more on that i gave some vodafone recharge coupons(approximate value = Rs.1000/-) for replacement some 10 months back to the distributor but still no refunds have been made.
You always say that you are happy to help but my problems are adding up more and more,now I am feeling helpless,Please do help me.
My fault Is only that i worked as a retailer for vodafone,I am running other company sim cards also and they are running fine.
I can't bear that much loss,Please do something in this regard.Timely response will be appreciated.


Sender's Info:
Name:- Kavish Chhabra
Address:- Mohit telecom,
83,Railway road,
Rishikesh(Dehradun)
Contact No:- [protected]

Didtributor's info:
Franchise name:- Aastha Telecom,Rishikesh
Owner-Mr. Batra
Contact number:- [protected] (Mr.Batra)
}

Now I had a conversation With the R.M. Mr. Sunil dutta on telephone and forwarded the above complaint via e-mail on the following address sunil.[protected]@vodafone.com

He told me that he can't do anything regarding the unwanted and faulty deductions and problems but he can help me out to get the coupons replaced
,further he conveyed to me that the solution would be with me till june12,2010.
on this date(i.e, june12,2010) I made a call to Mr. Sunil dutta and now he is telling me that The distributor "Aastha telecom",Rishikesh,Owned By Mr. Batra do not actually remember what coupons I gave to be replaced.Even His Employer Mr. Anil, to whom I handed over the coupon,is now saying that he doesn't actually remember about the coupons even though he admitted a few months ago in front of Mr. Batra that they have to make refund(or any other solution) for the coupons.
They are now("After handing over the coupons 1.5 years ago") asking me for the receipt.
They were fooling me and now also they are doing the same.
My request is only that some voice must be raised against this harassment.
Thank You

hi sir
mera nam abdul hafeez hae
mai voda fone costamer hu ph,no. [protected]
sir 2 maheene pahle mai apna phon, postpaid se prepaid karaya abjake 2 din pahe
ye log mera out going connection de activate kardiye vobhi with out intimation mai jab inse pucha to ye batate hain k mera i d prof nahee hae aaj jakar mai apna i d prof dene k bad ye log mera incoming de activate mai in se bahut pareshan hu meri kuch madat karye

Pathetic customer service at vodafone store (esp. Rajiv Chowk) and vodafone customer care. i have going again and again to them just for the disconnection of my postpaid no. but they are so pathetic that they always try to divert from the core issue and just pass on you to the next person or tell you to call customer care. When i call customer care they tell me to go to vodafone store. it has been two weeks since i am trying for disconnection of my no. , When its time sell new connection they will call us frequently and welcome us at store for same but when you go for disconnection or refund they treat you as a overhead.
The vodafone store at Rajiv chowk metro station is one of the worst i have seen , ppl there dont have proper knowledge about anything they keep forwarding from one desk to another and takes hours to attend a customer. Very disappointed by the level of customer service. i swear never to use Vodafone mobile service in my life again and also tell my friends to avoid Vodafone.

Dear Sir/Madam,

I am using a postpaid connection (+[protected] from Vodafone. Recently I shifted to a new residence hence I wanted to change the billing address in my bill. My billing date is 12th of every month. I dropped in to Vodafone Store @ BTM Layout on 01-June-2010 and gave a request for the same to Mr. Moin the executive at the store. I submitted a letter from the HR of my company as the proof for my new address. He has taken the request and said it will be done max by 05-June-2010 06:00 PM. The request number is [protected]. I waited till 8th June and I didn’t get any response. I went to the BTM layout store again on 8th June asking for an update on my request. I met an executive by the name Mr. Niranjan. He said there was a problem and taken a new request for the same. The request number is [protected].They said it will closed max by 10-June-2010 06:00 PM. This executive was very rude. He didn’t answer any of my questions on why the previous request was not processed properly. He simply says he has taken a request and they will respond in 48 hours. I told him that my billing date is 12th and I want the new address to be updated before 12th June so that I get the bill in the new address. But he refused to give me an assurance that it will be updated. He simply keeps saying that I have taken a request and they will respond in 48 hours. I again waited for 2 days. Then I called up the customer care on 10th June to get an update. They said the address is not yet updated and the request has been rejected by the verification department saying that I haven’t submitted any proof for my new address. I visited the BTM layout store again and spoke to an Executive Mr. Srinath on 10th June. He verified the details and told me that when the request was taken for the first time the executive forgot to provide the details about what proof he has collected from me. Because of the executive's mistake I had to wait for 10 days now. I asked for immediate update of the address as I done everything from my side. He said he has sent a mail to the concerned department and they will update by end of 10th June. I called up the customer care on 11th June and they said it’s not yet updated and it will be done max by 15th June. Mr.Srinath accepted that it was the executive mistake. I told him very clearly that I want the new address to be updated in my bill which will be generated on 12th June.

These executives are so rude to the customers. Cant answers their queries. They simply take request for everything. They don’t provide any update properly. They are very lethargic and careless. They simply give false promises and don’t care for the customer needs. Why do they call themselves as "Customer Care" executives?

Kindly look into this.

Thanks,
Sathish Kumar

I am subscriber of [protected] under Vodafone Delhi circle. Problem is that i can't make STD calls to landline numbers for the last one month. Several complaints were made to 198 which is vodafone's dedicated call centre to carry customer grievances. However, it is surprised to say that VODAFONE does not care about its customers no longer....I have made atleast 10 - 15 complaints in last month alone. But no resolution yet.... I cannot say that vodafone is useless, but the people they recruit in the customer care is VERY USELESS and they are not even soft spoken.

A couple of years back I had subscribed to a postpaid number for my family from Vodafone, [protected] and gave it up without paying the bill. Subsequently, when I tried to change my number which is [protected] from a prepaid to a postpaid plan (My Company CUG) in 2006 or 2007 (I don’t remember which year exactly), I was faced with the daunting issue of my postpaid request not being activated on account of the fact that I had a due on the [protected] account. Hence, I paid Rs 400 towards payment for the [protected] account and thereafter had it canceled and got my current number activated (Vodafone store Kilpauk). I was under the impression that everything would be fine from there on.

And for all these years I have been quite happy with Vodafone service and our relationship has been cordial. But, of late I was confronted with another serious issue when I tried to subscribe to another postpaid account under my name. The number was taken from Balaji ([protected]) Vodafone representative for CUG with Dexterity Business Analysts Pvt Ltd. But then I faced the similar problem as earlier, that my new number could not be activated as for reason that I have a due on the [protected] account, which shouldn’t be the case as I had already cleared this earlier and canceled the connection.

I immediately walked into the nearest Vodafone store and enquired about the [protected] account, to check the status, but was informed that I had paid the amount and that my account was clear and that I did not require to make any more payments ( Mr.Ammem – Vodafone store representative, Anna Nagar) helped me see my account summary.
I assumed that this is a technical issue and that the status somehow has not been updated in the central database, because then how can my name still be there on the defaulters list when I have already paid and closed the account?. but Later i have got an anser this question that they somehow closed my account without informing me the total amount i should actually pay in some kind of write off method.

And then later they have never tried to inform me that i am defaulter in their Database. And my Question is how come they close my account without paying the full bill amount? and why they have not informed me about that am i am defaulter and now after so much of genuine bill payment for years, they are not ready to gimme a connection in my name.

Sir,

I am holding two vodafone numbers 1)[protected] 2)[protected]. I regularly do bill payment for these numbers through my net banking from Axis bank.
I have noticed 15 fraudulent transactions to Vodafone billdesk on 06th May 2010 .I contacted axis bank to provide me details , The bank in turn asked me to contact Vodafone as the payment has gone to Vodafone billdesk, Details attached with this email.

I have been following up with Vodafone since then, They made me waiting close to 25 days with a reply that all these details can not be shared with you and advised me to contact Police and start the investigation . I have already lost quite a sizable amount through these tansactions and again to process this investigation have to spend some more amount.

I request you to investigate this matter and help me in getting this details from Vodafone.

Thanks & Regards
Rashmiranjan Mallick
[protected]

Vodafone reply on 03 June 2010

Dear Mr. Mallick,
Thank you for your e-mail dated June 02, 2010 regarding Vodafone connection [protected] and [protected].
Referring to your telephonic discussion with our representative from the Nodal desk Ms. Dola Banerjee on June 2, 2010 we would like to assure you that your feedback about the incorrect transactions in your bank account was taken up internally by Vodafone honoring your apprehensions. We have done necessary investigation from our end and we would like to assure you there has been no anomaly in the transactions against your Vodafone numbers [protected] and [protected]. We have received necessary payments in the mentioned numbers through netbanking, which have been updated accordingly.

Referring to the details provided by you , we understand that there is a possibility that your bank account has been used for making certain other fraudulent transactions which is not related to your Vodafone accounts. While empathizing with the situation, we would request you to register a case with the police and also inform the respective Bank authorities. Vodafone shall definitely co-operate with the police in case they initiate investigation.

We hope that we have been able to address your query satisfactorily.

In case you need further help, please do call or e-mail us. We’ll do our best to help you.
Happy to help
Deblina Kar
Vodafone Corporate Relations
Vodafone Care : 111 or +91([protected])
Fax number : +91-([protected] or [protected])
e-mail : corporatecare.[protected]@Vodafone.com
Website : www.vodafone.in


Details of my Bank statement

Statement Criteria
Account Id [protected] : RASHMI RANJAN MALLICK
Transactions in the date range 12/02/2010 to 12/05/2010
No. Txn Date Description ChequeNo. Cr/Dr Transaction Amount(INR)Balance(INR)

1 6/5/2010 ICONN/17237531/060510/VODAFONE (BILLDESK) DR 610 56.84
2 6/5/2010 ICONN/17237513/060510/VODAFONE (BILLDESK) DR 1,001.00 666.84
3 6/5/2010 ICONN/17237504/060510/VODAFONE (BILLDESK) DR 2,200.00 1,667.84
4 6/5/2010 ICONN/17237499/060510/VODAFONE (BILLDESK) DR 2,200.00 3,867.84
5 6/5/2010 ICONN/17237498/060510/VODAFONE (BILLDESK) DR 1,001.00 6,067.84
6 6/5/2010 ICONN/17237493/060510/VODAFONE (BILLDESK) DR 1,001.00 7,068.84
7 6/5/2010 ICONN/17237488/060510/VODAFONE (BILLDESK) DR 1,001.00 8,069.84
8 6/5/2010 ICONN/17237470/060510/VODAFONE (BILLDESK) DR 1,001.00 9,070.84
9 6/5/2010 ICONN/17237458/060510/VODAFONE (BILLDESK) DR 1,001.00 10,071.84
10 6/5/2010 ICONN/17237448/060510/VODAFONE (BILLDESK) DR 610 11,072.84
11 6/5/2010 ICONN/17237442/060510/VODAFONE (BILLDESK) DR 500 11,682.84
12 6/5/2010 ICONN/17237436/060510/VODAFONE (BILLDESK) DR 1,001.00 12,182.84
13 6/5/2010 ICONN/17237423/060510/VODAFONE (BILLDESK) DR 1,500.00 13,183.84
14 6/5/2010 ICONN/17237418/060510/VODAFONE (BILLDESK) DR 1,500.00 14,683.84
15 6/5/2010 ICONN/17237408/060510/VODAFONE (BILLDESK) DR1,001.00 16,183.84


Note: The closing balance displayed includes the credit balance and overdraft limit (if any) in your account. It excludes funds which are under clearing and amount marked lien, if any. For any further clarifications, please contact the Branch.
Legends :-
ICONN Transaction trough iConnect
VMT-ICON Visa Money Transfer through iConnect
AUTOSWEEP Transfer to linked fixed deposit
REV SWEEP Interest on Linked fixed Deposit
SWEEP TRF Transfer from Linked Fixed Deposit / Account
VMT Visa Money Transfer through ATM
CWDR Cash Withdrawal through ATM
PUR POS purchase
TIP/ SCG Surcharge on usage of debit card at pumps/railway ticket purchase or hotel tips
RATE.DIFF Difference in rates on usage of card internationally
CLG Cheque Clearing Transaction
EDC Credit transaction through EDC Machine
SETU Seamless electronic fund transfer through AXIS Bank
Int.pd Interest paid to customer
Int.Coll Interest collected from the customer

R/Sir,

I am Nisha From Manpur .actually Meri Payment abhi nahi hui Hai our mere Dadi maa kanidhan ho gaya hia jo ki UP me rahti thi..Mere mobile me abhi balence nahi hai jisse mai waha baat karsaku...pls help me i am very sad now ..pls help pls tranfer my amount in my other no...pls my other n is [protected] & old no is [protected]...pls help me..Actually I Am in Privete jobe in out of my city

I'm a vodafone prepaid customer for the past 1 & 1/2 year, ([protected])recently recd sms stating submit the documents
and been there,( vasai west vodafone centre) in q 4 one hour, on my turn, they say documents are not sufficient.
On purchase all my originals were shown, but now what is new fun ? They don't mind others time has also got some value.
I told them to cancel the connection if these documents are insufficient.
Why I should again produce my doc ?
Is there any rule
All my doc are genune.

• This is with reference to the wrong amount of Rs 30 deducted from the prepaid mobile as per confirmation of your customer care regarding the deduction was made for sending the 10 flash sms at around 1.40 pm -2.00 pm , but in actual the same was not done as I only operate the mobile .

• I need my money back as there was no sms sent from my end.

• This is an unfair trade practice followed by Vodafone to generate extra revenue to meet the respective targets

• Yes it a mere amt of Rs 30 but my hard earned money deducted for no good reason ….

• Looking forward to your positive response in terms of returning the money as the sent items does not have any records of mentioned fraud done by your company.

• Otherwise we shall send this to leading newspapers and media house to look into matter and I am very sure millions will raise their voice against the same.

• A full day reality story will be telecasted by media with millions of customers with similar complaints.


Regards,
Vijay Arora
Mobile: [protected]

As per Vodafone custmore care suggestion, I visited the Vodafone store sec-18 noida twice.
But every time they refused to conversion from post paid to pre paid by giving absurd reason after a long wait.

On the first visit 3rd June , I met with MS Sangeeta Devi after waiting for more than two hours,
but she refused to convert from post paid to prepaid giving a unusual reason that first I will
deactivate the National Roaming and said it will take some time so please come after 6thJune.
she promised me to she will change this connection after 6th June after submitting documents/payements.
please find the attached doc for reference.
(Token No - 175 and reference No[protected]
then I received a SMS confirmation that My National roaming is deactivated.

On the second visit 7th June, I met with a customer care executive and after a long disscussion
(This lady does not know the difference between GB and MB usage of Internet usage !!!),
She agreed to refer a customer care executive ABHISHEK(a frusted and angry man).
please find the attached doc for reference.
(Token No - 175 and reference No[protected]

When I asked my concern to ABHISHEK, he directly said that he does not care about any mail
or any past conversion with CC and promised made by SANGEETA devi who deactivated my national roaming.
and said I will start my own process whether this conversion can be done or not, Its not your choice.
I tried a lot to understand him why I need this conversion. but he did not listen at all and
all the time he talked with very angree mood and with bad manner.

The same situation was happening with other customer also and all are irriated by their behavior
(ABHISHEK and NEHA).

After a long heated argument, finally ABHISHEK has declared/annouced that I will not do this,
you can do whatever you want do,and At max I will disconnect your phone connection.

After Three hours,Finally he ordered the security man to switch off all the light and down the shutter.
and left away from the seat.
Finally, One of the customer care executive (NEHA, as name she said) said the It will be not done
and no need to come again and again.

Respected sir,
I have a mobile connection vodafone prepaid sim with the number of [protected] since[protected].
Now I want the details of incoming and outgoing calls list from january, 2010 to 5th june, 2010. Please send the details as soon as possible.
Thanking you sir.
My Address:
P. Sreenivasulu,
D.No: 8/16,
Podalakuru,
Nellore(dist),
AndhraPrasesh.
E-mail: [protected]@yahoo.in.

sir i have made online recaharge of 222 on 27/5/10 for mobile no [protected] .the recharge was not done.

i have made another recharge on the same no for rs 222 again it was not done .this recharge transaction no isMCIT[protected].PLEASE CREDIT MY MONEY BACK INTO MY ACCOUNT .i would also like to tell you that yourcustomer service is not good at all .they are definately not happy to help.i wonder why i have taken vodafone prepaid