Vodafone India Complaints & Reviews

I am a Vodafone customer with number [protected]. The service provider doesn't care for its customer's comfort. I have been receiving Telemarketing messages for long even after registering in Do not disturb category. When I called up their representative, I got the most crap service advice of my life which was

"Sir we can't do anything in this, whenever such messages come to you mobile you can call us, provide the full details regarding the content, of the SMS and we disconnect that advertiser within 21 days"

This means that every time i get a crap TM message I call these people and waste 5 mins. The company has forgotten that I am its customer who pays for the pay of its employees and not the other way round.

If any any of the thousand employees of Vodafone care for their customers then please take note of this complaint.

My phone no. [protected] has deactivated outgoing call. Would like to know the reason and possibly activate as soon as possible.There's no prob with incoming call.. Contact me at : [protected]@yahoo.co.uk

Sir,
I happen to receive messages from the following number : [protected]. When I tried to call to that number i wasn't able to do so.
On reverse tracing over internet,I found that this number comes under vodafone chennai circle. I would like to know about the identity of the phone user so that i may confirm whether he is a friend of mine or not.
I request you to take necessary actions.

thanking you,
yours sincerely,
Arunkumar.M
email id: [protected]@gmail.com

Reminder 1([protected],[protected])



Note :Go through below mail first



Yestarday I called on [protected] for help customer care services of Mumbai at 20.11 executive To launch network issue in nalasopara Mr Chris had told me to contact on [protected].



I said mr chris as I m Mumbai subscriber its your responsibility to escalate call to Maharashtra circle .



he wasn’t ready to accept my issue . And was forcing me to call on maharshtra cust care I agreed and said ok I will call when



I called on [protected] Mr Bhushan has attended my call and I said him a story that I called Mumbai they asked me to contact you coz I m in romming. Mr Bhushan replied me “sorry sir we don’t have your



details as you are Mumbai subscriber”



Again I called on [protected] I don’t remember his name now after lots of fights he suggested me the same thing to contact Maharahstra circle.



.I m Mumbai customer, My services are belongs to Mumbai and I have activated roam like home on my both the numbers I m using Vodafone from last 3 yrs



Sorry to say u r services are not like hutch or orange its your responsibility to escalate this call to Maharashtra circle.



So please do this and don’t make customer to run behind you now a days we are paying for your support 50 paisa for per 3 minus & still I haven’t receive any feedback for my below mail too



Take an early action so that I can think to change my provider



Regards,



SAGAR D DALVI




[protected][protected][protected][protected]

From: SAGAR [mailto:[protected]@gmail.com]
Sent: Friday, June 18, 2010 10:00 AM
To: 'ashish.[protected]@vodafone.com'; 'sabina.[protected]@vodafone.com'; 'laxmi.[protected]@vodafone.com'
Cc: 'vodafonecare.[protected]@vodafone.com'; 'vodafonecare.[protected]@vodafone.com'
Subject: FW: [protected],[protected] NETWORK ISSUE





To Whom It May Concern:



This is to inform that at nalasopara at my resident I m not getting network on mentioned Vodafone numbers from last two days only single bar or double network signal is showing on my both the handsets from last few months I m observing network issue I request you kindly fix this problem permanently so that I can enjoy my services properly as I have activated roam like home facility so kindly go through below details from last 3yrs I m using Vodafone never have faced such kind of issues so please solve it on urgent basis



AREA :NALASOPARA



Land mark :police station



Network bars :1 or 2 coz of this call gets disconnected in frequent intervals





Please look in to this matter and treat this on urgent basis



Regards



Sagar D Dalvi

Respected Sir,

I am Ravi shanker Chhipa, residing in Miraroad East,Mumbai. I am having connection with vodafone Prepaid card since last 6 year. Now they have activated ( Free Night calling VODAFONE to VODAFONE ) without prior intimating me. and they have charged Rs.22.

When I had a word with Customer care,they r replying That You have sent message for activating this service.and U will not get ur money back. Even I have not sent a single message for this.

SO YOU ARE REQUESTED TO HELP ME TO help to get my money back and Deactivate that service FROM Vodafone, THANKS FOR KIND COOPERATION

Ravi shanker Chhipa
Mo.[protected]
[protected]@gmail.com

Dear sir,
I am customer of vodafone from last 12 yrs and using mobile number [protected]. Every year, I am receiving call from vodafone to renew my advance rental plan of Rs500 for one year & when I receive such call, i inform them to renew the same and bill me for the same. But this time, I have not received any call from Vodafone service centre to renew the advance rental plan & they happilily charged me Rs149 as rent of one month & raised the bill accordingly. I am not using this number so much but still I am paying happily every month Rs100 in advance against a bill of Rs50. I would like to renew the advance rental plan of Rs500 for next year but in the meantime, I would request to you to look into this matter & try to reimburse Rs149 they have charged for current month bill.
Also I contacted vodafone customer care to block my number against unwanted messages. They blocked unwanted messages for few months & now again I am getting so much of stupid message to buy property etc which makes my inbox full and I miss my important messages.
Kindly do the needful. thanks & regards
Yogita

This is in regards to the network issue faced on my number [protected] for which I have been complaining since the past 6 month. I am having postpaid corporate connection since 2007. So I have logged a complained in Vodafone customer care executive that time they said sir our network team work on that area Network Tower. But after completed 6 month no improvement in the network. Still the same issue so last month again I logged a complained in network department they said the network engineer will be come at your place and check issue. After that I have received call from prakesh (Vodafone C C E) he fix appointment with engineer at 2:30 P M and end of the day nobody came. So next day again I have called and again he fix appointment and end of the day same result. And this same thing happened in 5 times? I want to ask Vodafone Nodal manager why it’s happened again and again if you are not going to solve my issue than why your Executive call me and fix appointment. After given appointment with your executive I have canceled my whole day scheduled. and end of the day I have lost my productivity and time because of given time to your Engineer. Give me final answer from your side.


Note- Address where i am facing network problem

Head Office

Union Bank of India
239 Vidhan Bhavan Marg,
Central Office,
Nariman Point,
Mumbai -21

Thanks & Regards
Sayyed Yusuf ali

Dear sir,
i ( abhiram) got the message from company that i[censored] recharge with 34 rs u will get 1000 messages so i recharged that offer on June 15,2010 until now i not get the extra messages credited i called to customer care nearly 10 times from today onwards they r disconnected my call to customer care so i called from another number and i ask the details they said to go to near mini store to credit the messages i went there they said its trash message send from company .so ban those companies who is providing wrong information..

I have been using Blackberry service from Vodafone Mumbai on my 8830 World Edition unlocked phone for over 2 years. It stopped connecting to the network. Using the device with other Vodafone SIM or using SIM with other Vodafone device works. The support staff is absolutely lousy (100 calls, 100 times same explaination/call content) and absolutely lack any kind of expertise. They do not keep committments of time, do not provide true information and not bothered to help customer escalate. Worst ever....am discountinuing after being a customer for over 4 years.

Unfortunately I had taken prepaid connection from Vodafone. All the documents were submitted at the center where connection was taken. They retainde the photo copy of documents and start the connection. But after 3 days all the incommings and outgoing call was disconnected. Reason documents was not submitted. . I was asked to visit nearest Customer care center. I had visited 4 times, all the times server was down.

I do not underastand, why they have started the connection when documents were not there. D'nt Know how they are servicing the customer when their servers are down? I have other connections also from other service providers but they are perfectly working.
By Changing company name after every year does not attract customer but its service to the customer which matters.

Deepak Sharma

When ever i make to call , the phone gets disconnected after 30 mins. While talking to any family member, i can adjust , but while taking a client call, it is very difficult. Those call are for an hour and sometimes stretch to 1.30 hr also.

I have tried to complain to the customer care, but while dialling the number 222, they give option for talking to customer care executive as 4, but while pressing that option, it says invalid option.Similarly, while dialling through the other nyumber 111, they dont give any option of talking to customer care excecutive. While dialling in the other number 198 for compliants and feedback, the executive says, they only handle the network complaints and feedback.

These things are there to help the customer, but it doesnot seem to be same at all.

Vodafone has been charging on my prepaid account even if the target international phone is not picked up. In fact, moment I dial the number , the counter starts ticking and I am dedcuted one minute minimum charge even if the target phone has "noreply". When I have complaint in past they have cooperated. But to my surprise the sytem works fine for a month or so and then suddenly they start dedcuting. This is a serious flaw in there software and it seems things are done intentionally. Some body need to audit there software.

I received my Vodafone bill for the month of May 2010. In the bill I’m being charged for Vodafone Live since 15th of May;10. I have not activated any service on my connection. I spoke to someone from Vodafone named Mr. Dipesh Kalre (there may be spelling mistake in the 2nd name). He neither could handle the call nor could transfer the call to his senior. I called him on 14th May’10 at 2 pm. He was to inform his senior and call me back in half an hour. The call never came to me till now.
I want you to take the same seriously and reverse the amount charged to me with immediate effect. You are charging a customer who is not even aware what you are charging her for. There is a strong grievance against the billing system and I want you to sort this out immediately failing which I will be forced to go to consumer court.

Vodafone SIM stops working completely after every 2 days and needs to be replaced.
There is no permanent solution.
I can not go to a Vodafone store after every 2 days to get my SIM replaced, that too after 9 hours in the office.
My balance gets on stake every time. Vodafone gives no solution to this.
I want to terminate their service and get my balance back. I hv spent a lot of money travelling to their stores and in recharging the phone which i am not able to use. Apart from that, this is mental torture and tension. this is sheer harassment of me for i committed the mistake of taking Vodafone connection

Please help me out.

DEAR SIR,
I am user of a vodafone prepaid number [protected]. on
12/6/2010 at 10:22 pm saturday night without my any permission
my vodaone number has disconnected . I have a
double problem occure due to misuse of power by your only B.P.O.
staff person who has involve in this disconnection
without my permission. due to the disconnection i have face 3 days
incoming & outgoing problems. so i want a
excellation rearding this matter . & i want a appropriate action for
the
resposible person who has did it.
so
kindly help me to excellate in tis matter as soon as possible. &
aaction for
the
reponsible person plz help me in this matter
thanks

Respected Sir/mam



Name: Sandeep Tulshiram Gaikwad

Number: [protected]

Email: [protected]@gitanjaligroup.com

DOB: 21/06/1974





Feeling very downsized and cheated with the hidden/unknown policies of the Vodafone, a brand which promises its presence as a ‘Shadow of its Consumers’ as “wherever we go Vodafone will follow ”, but today writing this mail , I don’t think Vodafone is following its brand slogan in my case!



My Case

This is to inform you that I have Newly joined in the Vodafone Family and hardly I received 2 bills, & it is been found that my bill includes SMS Charges of Special numbers 52425 ,Total Sms Nos 15, Total cost 45.00 INR which I am not aware of and without my prior consent Vodafone has Debited the Charges !

As I got the bill I communicated with the Vodafone Care Executive and asked about the justification of above mentioned Case! For which I got the reply that these SMS are of ‘FLASH SMS” they are System Generated!

I just wanted to know from Vodafone ‘I being a new consumer how can know about your ‘SMS Policies and their Respective Charges’

And I haven’t subscribed for any such ‘Flash Sms’! then why should I pay for this , being such a big brand in the world of communication Vodafone should have a Policy that ‘ Without having the Prior Consent of the Subscriber there should be no Special Service Provided to them or neither they should be charged for the same !



Conclusion:

I being an Actual Sufferer wish a proper justification for the above mentioned case and I expect a REFUND of 45/- INR in my next bill.

Any favorable act by Vodafone regarding above matter will satisfy me and lead to further continuation of Services, if not then I will be forced to discontinue your services on the same date of your Reply!



Hope your Quality Policies will have some provisions for the above mentioned case, by which I expect good justice in my case!



Your Customer

Sandeep T Gaikwad

I work with Pidiilite IndustriesLimited , a reputed organisation in India. I have taken a number from Vodafone for my office use very month they aking interim payments this something reduculas. I have taken almost a lakh Rs. month till they giving credit limit upto 600 Rs. and al ways send sms phone calls for payment. Plase do s0mething to resolve that issue I have talked with Vodafone, but nopropoer responce.

My issue is i wanted to cancell my Rs35sms package and activate a 149 smspackage on my connection#[protected]. I have been calling the 111 VODAFONE toll free numerouos times to activate a sms package on my account. as per my conversation with an agent (Harjinder) in cust serv dept of vodafone he advised me that there was a sms package aleardy which i needed to cancell as he advised me i went ahead and sent a request to cancell that package i did recieve a conformation for that. i tried calling the 198 number now to check if that was cancelled after 72 hours and i was advised that it will take another 72 hours.this is going on from 01st June'10.After 72 hours i got to speak to the same agent again who advised that due to some error it will take another 72 hours.. there is no resolution at all till now.... please assist i am so upset i want that sms 149 package activated on my account immediately my number is [protected] if there is no resolution by 2morow i am cancelling my account and will advise all my family and friends to cancel their connections with vodafone...

I made a complaint to vodafonecare.[protected]@vodafone.com on Tue, Aug 18, 2009 at 4:24 PM whose details have already been updated by me on cosumercomplaints.in.
The same complaint is underlying:
{
Dear sir/madam

This is to inform you that two years back i started mobile recharge related work and so i was provided a vodafone e-top sim card(number-[protected]).about 10 months back(november-2008,approx.) I had a calling balance of rs245(approx.) in my account of this number(i.e.,[protected]).I was out of town for 3 to 4 days.When i reached back I switched on my vodafone number(which was kept inside a locker),and found only 96 paise left in my account.i made the complaint regarding this at vodafone mini store but they told me that e-top regarding problems are not handled by them and also they told me to contact my distributor and I did so but no solution was provided to me,i kept on complaining but still no solution was given.Several times I called your customer care number(111),but they asked me to call the retailer care number but that service was never activated on my E-top number(I kept on complaining for the activation oh this service also).
later I decided to close the recharge related work and after few months my e-top sim was converted to a normal sim card,other companies also did so but I was ready for that.But now this month my vodafone number is showing "Sim card registration failed".
I asked the distributor regarding this and he told me that they cant do antyhing in this matter and the company has done so.I had rs. 150 approx. as my calling balance and rs 30 approx. as my e-top balance in my account.
I would like to inform you more on that i gave some vodafone recharge coupons(approximate value = Rs.1000/-) for replacement some 10 months back to the distributor but still no refunds have been made.
You always say that you are happy to help but my problems are adding up more and more,now I am feeling helpless,Please do help me.
My fault Is only that i worked as a retailer for vodafone,I am running other company sim cards also and they are running fine.
I can't bear that much loss,Please do something in this regard.Timely response will be appreciated.


Sender's Info:
Name:- Kavish Chhabra
Address:- Mohit telecom,
83,Railway road,
Rishikesh(Dehradun)
Contact No:- [protected]

Didtributor's info:
Franchise name:- Aastha Telecom,Rishikesh
Owner-Mr. Batra
Contact number:- [protected] (Mr.Batra)
}

Now I had a conversation With the R.M. Mr. Sunil dutta on telephone and forwarded the above complaint via e-mail on the following address sunil.[protected]@vodafone.com

He told me that he can't do anything regarding the unwanted and faulty deductions and problems but he can help me out to get the coupons replaced
,further he conveyed to me that the solution would be with me till june12,2010.
on this date(i.e, june12,2010) I made a call to Mr. Sunil dutta and now he is telling me that The distributor "Aastha telecom",Rishikesh,Owned By Mr. Batra do not actually remember what coupons I gave to be replaced.Even His Employer Mr. Anil, to whom I handed over the coupon,is now saying that he doesn't actually remember about the coupons even though he admitted a few months ago in front of Mr. Batra that they have to make refund(or any other solution) for the coupons.
They are now("After handing over the coupons 1.5 years ago") asking me for the receipt.
They were fooling me and now also they are doing the same.
My request is only that some voice must be raised against this harassment.
Thank You

hi sir
mera nam abdul hafeez hae
mai voda fone costamer hu ph,no. [protected]
sir 2 maheene pahle mai apna phon, postpaid se prepaid karaya abjake 2 din pahe
ye log mera out going connection de activate kardiye vobhi with out intimation mai jab inse pucha to ye batate hain k mera i d prof nahee hae aaj jakar mai apna i d prof dene k bad ye log mera incoming de activate mai in se bahut pareshan hu meri kuch madat karye