Vodafone India Complaints & Reviews

hello sir

i am deepak uppal
today on 20 may 2010 time 10:53 am i got call on my no. [protected] from vodafone customer care person. no. is [protected].

i dont know the name of that person
he called me and i am busy on that time he is talking about plan for 65 rupee package on postpaid to free vodafone to vodafone 500 mins.

i just saying yes yes to him.

later i said that i am little busy i hear your plan.
then he reply

"sir maine sara plan bata diya aab aap keh rahe ho main busy hun.
pehle nahi bata sakte the"

then i said him. i ask you to call me why u call me ?
then he cut the phone


1 st i had not ask u to call me
2nd i[censored] call me how can u cut the phone of customer. with out listen him


i have already so many problem with ur vodafone
only problem is that i can't change my no.

thanks
hope u will take action on it


deepak uppal

Respected Sir,
My name is Shreyans Patel, and just yesterday means 18/05/2010, I spoke with Vodafone call center, and one of the executive Pradeep Rai, about my change of the ownership name of my father's add on card, which I am using it and the number is [protected]. He told me that you need not pay for the deposit of Rs. 500. and just go to nearest vodafone store along with document. Today means 19/05/2010, I went to the Vodafone store they are refused to do without deposit of Rs. 500. then I again talked with Vodafone call center and they also refused to do without deposit the I talked with their supervisor Jignesh Joshi, he is very rude while talking to me and he straight way with behaving rude denied to me.
Then after sometime again I talked with complaint department of the Vodafone call center, and the executive was Mouhmmad Sheikh, firstly he was ready to do without deposit of Rs. 500 and he also talked to me i[censored] r in the Vodafone store then give it to Vodafone executive, but at that time I was not in Vodafone store then I talked to him what happen with me, then he said put the call the hold I just check me your case. after check it he denied to do without deposit Rs. 500 I think while I was on hold, then he was talked with the Jignesh Joshi.
I have a straight complaint against the Jignesh Joshi, supervisior of Vodafone Call Center Ahmedabad H.O. he told to me whatever you want to do against me do it, even he has not a manner that how to talked with the customer. please mind it my complaint seriously

Thanking You,

Shreyans Patel

I am using vodafone post-paid No. [protected]. My latest bill from 20/03/2010 to 19/04/2010 was Rs. 627/- . The Due date was 08/05/2010. I paid the bill on date 05/05/2010 through a retailer by online transaction.

I have the transaction number of the paid bill
The transaction has not been updated on the vodafone system in my mobile account. I complaint 3 times but the vodafone have not updated the paid amount.

Vodafone call me on my No. and says that i have not paid the last bill.

Transaction No. is DLC-[protected]

MCI alerts got activated without my permission. Neither did I receive any call from them. Only received a sms on the same. Neither I know what MCI is nor I wish this service.

Vodafone - kindly rule your executives who are dpoing things without permission of the customer - or many will discontinue services from you because of these issues.

dear sir as we have spoke to mr ronaldo on [protected] and req that our bill havebeen charge wrongly this is third time , from your end people speak to us and revert us to solve our problem ,

We disagree to pay the bill of this current month as cus.executive told us 499 scheme lackberry where everhing will be free email , chat , unlimited dowload , beside i been also charge voicemail, vodaphone live and vodaphone mail connect , this charggels have been charge continously noboday has reverted last time also on my 2 trip for abroad where my sim card was not in used from europe it was been called 2 call and u charged 15000 rs person told me we will correct and forward u the credit this time is 10000 ,

its surprisingly , i want u guys to do this asap to sort out or its your customer executive mistake or else instead of 299 y i went for 499 now ppl say there is scheme for 1099 they should say me this pl take this seriouly or we will complain in JAAGO GRAHAK JAGOO AND CONSUMER COURT ALSO IT WILL BE GIVEN IN NEWS PAPER TOO , U CANT TAKE CUSTOMER GRANTED

this mail i have forwarded to vodaphone they are charged me wrongly from
jilesh m ramani ([protected]) [protected]@gmail.com

respected sir,

vodafone has charge me twice time combo terriff amount rs.118/-.when i asked to the customer service reprensentative then she is saying we can,t refund ur amount ,its already deduct from ur account.bcoz 1 terriff will work on cell in just 1 time but its not possible that 2 terriff will work on 1 cell in same duration .

my no.is [protected].

dharmendra pathak

unnao

I recently purcahsed a Vodafone prepaid connection. I wanted to use GPRS on the Plam Treo (GPRS Enable Handset). So I recharged 90 for a month validity to use GPRS, Its been a week or more.. still struggleing for them to send me GPRS settings. I have tried to call the customer care for help however the reps are not responding weel, when I asked for a manager I was transfered the call waited for some time and the call was disconnected. I have alleast spoken to about 4-5 reps. Still waiting to get GPRS. Above which I am told that the validy of GPRS for a month would begin from the date of recharge and not them sending setting. I have already lost more than a week and a lot of effort to get the settings. I still don't see any hope getting the setting soon. I work in night and its touch to chase cusotmer care reps to get simple settings. I am surprise no body have even tried calling me. All my effort to get the setting are failing. Please help.
Thanks and Regards,
Ashish M
[protected]

Hi,

I have recharged from Vodafone for Rs. 295 and I was cited the offer that I would be given Rs. 300 talktime. But even then I got a recharge of Rs. 267.45 citing that your promotional offer is invalid.

This is cheating. This bloody Vodafone is looting its customers like anything. We should take them to Consumer Forum.

Dear Vodafone Service Provider,

I have lost my SIM Card bearing no.[protected]. This happened 2-3 months before. But when i tried this number today, it mentioned that the "number is unavailable". I honestly believe that someone else is using my sim card.

Hence i kindly request you to block this sim card. Kindly notify me in case any other formalities have to be catered to.

Thanking You

Viswambharan V.S.
[protected]

Sir,

I am using one CUG connection since last three years. In last month i have purchased a add on connection. Inter-calling between both numbers should be free of cost. but due to vodafone mistake inter-calls are charged.

That's why i am raising this concern.

Rajendra G. Deshmukh
Cell NO: [protected]

Hi,
My name is Avdesh Sharma and i am opted the Voda post paid sim in last month 15.04.2010 and my service has been barred in 4 times without any prior notice when i called up to vodafone care then they said your credit limit has been xceed that's the reason your outgoing service has been barred while i had alraedy paid the 700/-Rs without receive any bill at the end of vodafone and as today i had word with vodafone customer care department and one of the employee disclosed their identity as GOPAL he said we will activate your service with in a two hours but now 5 hours ago but i didn't get any feedback at the end of vodafone and when i called up again then the person said OK do what ever what you want to do go ahead in consumer court if they can unbarred your service so you can and miss behave with me atleast vodafone emloyees doesn't recognize to manners and top of that they really don't know what is the consumer right they openly says that consumer court doesn't do anything against them.
Kindly look in to it seriously at revert back to me ASAP.
Thanking you in anticipations.

Regards
Avdesh Sharma
[protected]

hello vodafone,


I am writing this letter with full of disappointment and sadness with the service of vodafone,I am an engineer by proffession working in MNC, I Have a vodafone corporate postpaid connection which i took from my office.For some special reason i want to convert my postpaid conection to prepaid connection, For this i am struggling from last one month. Basically i live in ghaziabad(U.p) I went to the vodafone store Sector-18 Noida as well as in ghaziabad(Navyug market) for the same issue but everytime they are not fullfilling my request and requirement,they are toggling me with useless issues, I had faced the following problems during visit:-

1) On Vodafone store sector -18, Customer care executive continiously forced me to not to change the plan from postpaid to prepaid after 4-5 unsuccessfull attempts, they were agree with me to change my plan but i am shocked after that they had refused me by saying that i am not a person as same as my photograph, i was stonished after that, all the other customer on store are able to recognize me with my photo but executive not strange . I requested to the executive many time this is my photo but he had denied my all request. i requested him i am very busy guy not have time but no response. strange!!!!

After that i had returned back with disappointment and went to took new photo As i have very short time, i decided to go again to the store and take the leave from my office for the same project.

2) Then after that today i went to again vodafone store navyug market ghaziabd today with new with full payment clearence.i have id proof and address proof copy, but on one counter they were ready to convert my number and send me to another counter, on that counter executive had refused my request and said we can't do that, please come after some days without any proper reason. At the same time i had talked to phone customer care of vodafone and bhawna had attended me and she was saying that you can proceed, she talked to team in navyug market, But again same response Big no without any reason. Even i had requested to talk to customer care to whom i was talking on phone to talk to team sitting in the store but again bad response and toggling me and again refuse the resquest to talk with their same team on phone........uffffffffffffffff

I had lost my important hours for this small change and even i have lost complete faith with vodafone.In my family even my all friends are using vodafone numbers, after these incidents i am not happy with the services of vodafone. I want to close this number even all my family numbers right now. But my i am old customer of vodafone and due to my proffessional job reason i can't do that.

Now you tell me is this the right way?. I am totally disappointed with vodafone serivce and know that no one will come t help me from vodafone side. I was using one airtel number also and totally satisfied with their service even they know that how to react and care the senimnets of their customer and I want to go to the the consumer court for the same matter.

So i am requesting you to look into this matter asap.. Now i am feeling helpless and this incident forced me create the trust on other company like airtel or relaince. I know that they always take care properly their customer request.


Please help as soon as possible.send me the escalation matrix of vodafone.Register the case asap.


Regards
Sudhanshu Sharma
[protected]

my mother Mrs anju mishra has a prepaid number[protected],in feb. 2010 she clicked " OK" button which was an offer to activate caller tune, Vodafone had deducted charges right then, after that i had sent SMS to deactivate the service , received even the confirmation SMS of deactivation,

Since almost 3 months past from that time still Vodafone deducting monthly charges for the same, still no caller tune or song available on this n umber,
after many time complaining Vodafone customer care given complain No 55702824 before in April month, still Vodafone deducting charges every month,

Vodafone should stop this immediate and refund all charges deducted for the same

I had purchased a 8320 model from Vodafone in Nov 09 (less than 6 months back).Since then it has gone for repairs thrice,twice to Gurgaon centre and third time vodafone sent it to Bangalore. It was returned to me duly repaired third time on 20th March.
The day before yesterday it stopped working again--the 4th time-
I have sent a mail to Vodafone--MR PANKAJ SEHGAL,MR AMIT PAREENJA, MR ASHISH CHUGH.
The usual reply is that they want to send it back to Bangalore for repairs which is not acceptable to me as they will continue this till it runs out of guarantee period.
I will not accept anything short of set replacement. I have already lost a lot of data due to malfunctioning of the set.
May be, through your organisation,I can have my problem sorted out
Thank you
B K Chowla.

Hi,
I had been trying to disconnect a Vodafone SIM ([protected]) registered in my name, it's been more 3 weeks and vodafone doesn't seem to take any serious action.
I have sent mails to vodafonecare.[protected]@vodafone.com and corpcare.[protected]@vodafone.com to disconnect the SIM and spoke to the customer care for more than 5-6 times. But no action has been taken still.

- Every time they call up the user of the SIM (not the owner) to confirm if they have to disconnect the SIM.
- I have been repeatedly informing vodafone about not taking up any request for reactivation of the SIM, but still they take the requests from anybody who calls them and reactivate the SIM. Not bothering to consider the owner's request and canceling the SIM straight away.

Finally I had to visit vodafone store to block my card completely but even they did not cooperate. It has been very painful and frustrating experience with vodafone and the SIM is still active for taking up incoming calls.

My husband bought a handset in January 2010 ,from HOT SPOT and got the free One number of any mobile service provide. That was the First mistake I did when I choose the VODAFONE number [protected] which I am currently using.This number was activated in February.I got the call from legal department(Mumbai) last month verifying that my Name is XYZ.(Code Name),I said yes. Than A person name Ravi said that I have some due amount of a phone which i have stop using in December. But the fect is that never in my whole life I used the number [protected] which is actually the Mumbai series. First off all I have never used this number in my life, Second I am residing in Delhi tha why should I buy mumbai number. HE (Ravi--From Legal Depatment Mumbai) not leasing to me and asking me to pay the bill which i have never used.Pls. help me to stop being harresed with legal depament Mumbai. nad to make sure it won't happened again in future.It is so embarrassing that even if I am three month old customer and inspite of paying the extra amoung han my bill I am receiving such calls.Kindly take the appropriate action against it.

Amanpreet kaur a recovery agent from vodaphone has misbehaved with me regarding bill payment of my relative settled abroad. she being a lady used foul langauge against me and my relative. she has theaten me to pay the bill or face the consences.her mobile no. is [protected] from where she call up. i am also using vodaphone [protected] but now iam changing to another cell company because of such a bad service of vodaphone.

I am having two numbers of Vodafone mobile and GPRS services on both the numbers. I have taken packages on both. When I checked my bill, I found that there are lots of GPRS connections getting connected in 30-40 seconds and each connection has used 510KB each time.

This can be impossile that I connect to GPRS from my laptop for 30-40 seconds within 15-20 min of period and use only 510Kb each time. Like this there are 10 to 15 such connections in that period. For this according to them I have over used my pack of free uses.

And I am not happy with the answers provided by them. I need to get my money back for which I have been overcharged.

Thank You

Regardsa
Jatin Gupta
+[protected]
+[protected]

Dear SirMam,
I want to block one vodafone number as I am getting fake calls from that number from last 2 months . the person so concerned has been disturbing me very badly.
I therefore assure you to kindly block the number
My number-[protected] begin_of_the_skype_highlighting [protected] end_of_the_skype_highlighting
The no. to be blocked-[protected]

Kindly do needful.

Regards,
Nikhil Awasthy

dear sir,

This is selvi.s from chennai,
please deactivate my postpaid Nos. [protected] & [protected]. from 10-05-10.

please do the need full.

thaking you.
s. selvi