[Resolved] Volkswagen India — non delivery of car after committing and taking booking amount | |||
----- Forwarded Message ---- From: tushar shah <[protected]@tusharpshah.com> To: customer.[protected]@volkswagen.co.in Cc: customer.[protected]@volkswagen.co.in Sent: Fri, September 24, 2010 12:29:59 PM Subject: Fw: problem with booking commitments from surat showroom for vento..mail no 3 mail no 4 problem not solved 05/10/2010 dear sir / madame This mail have been sent you to inform you about the delivery schedule being changed from your surat (gujarat) showroom NAVJIVAN AUTO SQUARE i have booked vento red color , highline diesel on the 17/8/2010 with a booking amount of rs 100000/-.. pmt thru RTGS 1.. At the time of booking i was being committed the date of september end --to october 2nd week 2010, the concerned person being Mr Mitesh.[protected] and my booking no being 21 2... Receipt recieved through fax after 13 days on 31 august 2010. and booking no then said is 28 3.. today i call up the showroom again and ask for schedule and the booking status is now told to december end 2010 .. i have sold my existing car in anticipation of receiving vento within 15 - 20 days. how would i manage now. ?? does your such a big company gives such big false committments ??? I am very disappointed with such false lies, in december you might tell that you will get in february. its a request to you give the delivery of my car on time in september end or october 2nd week. Its you who can take the matter seriously, understand and solve the grievance of your customer. if delivery of the car would have been so late , i would have never booked it in the first place. hoping that you give me a positive reply and solution immediately. i have attached the booking receipt in this mail. thanking you regards Tushar P Shah 104 pritam society no 2, Maktampur Road , bharuch, gujarat [protected] Tushar P shah Further i have registered complaint online with your customer care no [protected] called 1 st on 25/-09/2010, talked to sandeep called 2nd time on 27/09/2010 talked to subhash at 7 pm called 3 rd time on 4/10/2010 talked to sandeep at 6 25 pm called today 5/10/2010 talked to nazneen at 12.05 pm i have not been offered any solution till date after several repeated attempts and requests to solve my problem, i need the new car very urgently as i have sold my existing car in anticipation of delivery of the car in october... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 39 Comments | |||
Comments
This is a scam email, please be careful, as people go greedy and send their hardearned money and then start counting stars so please be care full...
Reply
Uk Volkswagen Lottery Claims" — Uk Volkswagen Claims"
DEAR WINNERThis Email is to inform you that you emerged a winner of(£450, 000.00 Great British Pounds contact our claims office AGENT NAME: Engr.Mike Brown Email:[protected]@yahoo.co.uk
TEL: (+[protected]
KINDLY FILL OUT THE PAYMENT PROCESSING FORM FULL NAMES...DATE OF BIRTH...MARITAL STATUS...CONTACT ADDRESS...COUNTRY...TELEPHONE NUMBER...OCCUPATION
Yours Truly
Co-ordinator(Online Program)
Global Services (India) — Non delivery of Vehicle
Global Services ( India) was paid to move a Honda Activa from Pune - Viman Nagar to Mumbai - Kandivali. The Activa was taken fm Pune on July 12th 2009, and we paid them Rs.2050/- .Till date (July 20) the Activa has not reached Mumbai. Every day when we call, they give false assurances, talk as if they are doing us a favour and sometimes disconnect the phone line.
Pl. help.
This mail have been sent you to inform you about the delivery schedule being changed from your thane (maharashtra) showroom GLOBAL GALLARIE MOTORS PVT LTD
i have booked vento white color, highline diesel on the 14/7/2010 with a booking amount of rs 50000/-.. pmt by CASH
FURTHER, I HAVE FULL PAYMENT OF CAR BY
DD OF VASAI VIKAS SAHAKARI BANK LTD PALGHAR BRANCH,
DD NUMBER 005876 IN FAVER OF GLOBALGALLARIE PVT LTD
1.. At the time of booking i was being committed the date of 17/10/2010, on dasshera the concerned person being Mrs RUPALI AACHREKAR and my booking no being 1st
2 Receipt recieve receipt no 141 on 14/07/2010. and book a car
3 Before one day of delivary date i call up the showroom again and ask for schedule and the booking status is now told to november end 2010 ..
i have sold my existing car in anticipation of receiving vento within 15 - 20 days. how would i manage now. ??
does your such a big company gives such big false committments ???
I am very disappointed with such false lies, in november you might tell that you will get in february.
its a request to you give the delivery of my car on time 17/10/2010.
Its you who can take the matter seriously, understand and solve the grievance of your customer.
if delivery of the car would have been so late, i would have never booked it in the first place.
hoping that you give me a positive reply and solution immediately.
i have send notice from my loyer in act of consumer court
thanking you
regards
VIKAS HARISHCHANDRA PATIL,
AT - KUDE POST- DAHISAR( MANOR)
PALGHAR, 401404
[protected], [protected]
VIKAS H PATIL
Further
i have registered complaint online with your customer care no [protected]
called 1 st on 15/-10/2010, talked to AJAY
called 2nd time on 16/110/2010 talked to AJAY at 7 pm
called 3 rd time on 17/10/2010 talked to at 6 25 pm
called today 5/10/2010 talked to nazneen at 12.05 pm
i have not been offered any solution till date after several repeated attempts and requests to solve my problem,
i need the new car very urgently as i have sold my existing car in anticipation of delivery of the car in october...
i have booked vento white color, highline diesel on the 14/7/2010 with a booking amount of rs 50000/-.. pmt by CASH
FURTHER, I HAVE FULL PAYMENT OF CAR BY
DD OF VASAI VIKAS SAHAKARI BANK LTD PALGHAR BRANCH,
DD NUMBER 005876 IN FAVER OF GLOBALGALLARIE PVT LTD
1.. At the time of booking i was being committed the date of 17/10/2010, on dasshera the concerned person being Mrs RUPALI AACHREKAR and my booking no being 1st
2 Receipt recieve receipt no 141 on 14/07/2010. and book a car
3 Before one day of delivary date i call up the showroom again and ask for schedule and the booking status is now told to november end 2010 ..
i have sold my existing car in anticipation of receiving vento within 15 - 20 days. how would i manage now. ??
does your such a big company gives such big false committments ???
I am very disappointed with such false lies, in november you might tell that you will get in february.
its a request to you give the delivery of my car on time 17/10/2010.
Its you who can take the matter seriously, understand and solve the grievance of your customer.
if delivery of the car would have been so late, i would have never booked it in the first place.
hoping that you give me a positive reply and solution immediately.
i have send notice from my loyer in act of consumer court
thanking you
regards
VIKAS HARISHCHANDRA PATIL,
AT - KUDE POST- DAHISAR( MANOR)
PALGHAR, 401404
[protected], [protected]
VIKAS H PATIL
Further
i have registered complaint online with your customer care no [protected]
called 1 st on 15/-10/2010, talked to AJAY
called 2nd time on 16/110/2010 talked to AJAY at 7 pm
called 3 rd time on 17/10/2010 talked to at 6 25 pm
called today 5/10/2010 talked to nazneen at 12.05 pm
i have not been offered any solution till date after several repeated attempts and requests to solve my problem,
i need the new car very urgently as i have sold my existing car in anticipation of delivery of the car in october...
volkswagen booking complaint — taking more time for delivery of car
hi,i m adv.Jayesh Avhad i booked volkswagen polo petrol trandline dated 17th july 2010 with booking amount rs.50000 at there authoriesed delar das moters at thane receipt no. 161 but till date they r not give me actual the date of delivery when i will call them they r not give me propar answer and they r not call me singal time so i am very much disappointed so do the needful in the matter
thanking you
regards
adv. jayesh avhad
Dear Mr. Patil,
Volkswagen apologizes for the caused inconvenience.
Having the information that your car has been delivered, we truly hope that you enjoy the Volkswagen driving pleasure to the fullest.
We wish you safe and comfortable journeys in your new Volkswagen.
Volkswagen apologizes for the caused inconvenience.
Having the information that your car has been delivered, we truly hope that you enjoy the Volkswagen driving pleasure to the fullest.
We wish you safe and comfortable journeys in your new Volkswagen.
Punjab National Bank
Retail Asset Branch
Meerut
We Were approached by Sh Harjinder Singh([protected]) for finance of Rs400000/-. for purchasing Vokswagen POLO 1.2 Trendline TDi White Car worth Rs 542000/- as per quotation of Genuss Motors, (Plot No.32 Industrial Area Phase-1 Chandigarh) Ph no.[protected]. Accordingly we issued draft on21.09.2010 for Rs.492000/-.Exclusive of advance amount Rs50000/-.
But inspite of our best efforts ad followup the company has failed to deliver the car on one pretext or the other. Customer Care of Volkswagen company is also not responding despite repeated contacts. Latest complaint no. is CAL4400 dtd 7th January. Kindly intervene to deliver the car to Sh. Harjinder Singh as our bank Finance is involved and our auditors hae objected for non delivery for such a long period.
D S Saini
Chief Manager
[protected]
dssaini.[protected]@gmail.com
Retail Asset Branch
Meerut
We Were approached by Sh Harjinder Singh([protected]) for finance of Rs400000/-. for purchasing Vokswagen POLO 1.2 Trendline TDi White Car worth Rs 542000/- as per quotation of Genuss Motors, (Plot No.32 Industrial Area Phase-1 Chandigarh) Ph no.[protected]. Accordingly we issued draft on21.09.2010 for Rs.492000/-.Exclusive of advance amount Rs50000/-.
But inspite of our best efforts ad followup the company has failed to deliver the car on one pretext or the other. Customer Care of Volkswagen company is also not responding despite repeated contacts. Latest complaint no. is CAL4400 dtd 7th January. Kindly intervene to deliver the car to Sh. Harjinder Singh as our bank Finance is involved and our auditors hae objected for non delivery for such a long period.
D S Saini
Chief Manager
[protected]
dssaini.[protected]@gmail.com
i 20 — car booking
before 3 months we have booked i20 era model n there is no response kindly make it fast as we want it other wise we will cancel the model..... it seems that service center of vw in chandigarh do not have trained staff to diagnose orexplain the problem to the owner your advertisement talks of german engneering and known for trouble free but not in my case my car polo highline purchased on 22 dec 2010 has done only 7400 kms has got eingen problems my experience with the staff of chd center is very bad [ twice ].they do not provide satisfactory answers i kept calling them but they did not attend my phone its been four days they havent repaired my cer yet .please consider this as my rightful demand. regards rajwinder [protected] muktsar punjab
VOLKSWAGEN is the worst company to deal with
Can anyone give me the email id for doing the complain to company
Can anyone give me the email id for doing the complain to company
Hello
I, Anish K Motwani have booked my VENTO trendline diesel on Jan 27th 2011. with Carz Direct (dealer for GLOBAL GALLARIE at Thane).
I was promised 15-20 days delivery. It has been 3 months now but I have not got my car.
I have been Paying EMIs from past 2 months. Is this is how You give delivery to Clients.
It is not Professionalism and never expected this from Company Like VOLKSWAGEN.
I have Honda, Hyundai and Toyota cars but none of them GAVE me False Promises like your dealers do.
And how can you start my EMI when the car is not been delivered. I want an ANSWER to this.
Now the dealers say to take a Highline and pay more. When I have booked trendline than WHY should I buy a Highline. If the delivery is not possible than better say that HONESTLY. Please do not fool the customers this way.
I wanted a German Car but looking at the scenario I feel Korean and japanese car makers are far better in service. At least they did not LIED to me.
I have written THREE EMAILS before to VOLKSWAGEN WEBSITE. But no reply was given to me till date.
I hope my problem will be sorted this time. lets hope for good.
--
Regards;
Anish K Motwani Associates
www.anishkmotwani.in
[protected]
I, Anish K Motwani have booked my VENTO trendline diesel on Jan 27th 2011. with Carz Direct (dealer for GLOBAL GALLARIE at Thane).
I was promised 15-20 days delivery. It has been 3 months now but I have not got my car.
I have been Paying EMIs from past 2 months. Is this is how You give delivery to Clients.
It is not Professionalism and never expected this from Company Like VOLKSWAGEN.
I have Honda, Hyundai and Toyota cars but none of them GAVE me False Promises like your dealers do.
And how can you start my EMI when the car is not been delivered. I want an ANSWER to this.
Now the dealers say to take a Highline and pay more. When I have booked trendline than WHY should I buy a Highline. If the delivery is not possible than better say that HONESTLY. Please do not fool the customers this way.
I wanted a German Car but looking at the scenario I feel Korean and japanese car makers are far better in service. At least they did not LIED to me.
I have written THREE EMAILS before to VOLKSWAGEN WEBSITE. But no reply was given to me till date.
I hope my problem will be sorted this time. lets hope for good.
--
Regards;
Anish K Motwani Associates
www.anishkmotwani.in
[protected]
Hi,
Volkswagon Bangalore - Elite mottors on Hosur Road is the worst automobile company i have dealt with . Right from customer service to delivery everything seems to be sad.
I have booked for a Vw Polo for about a week now. Firstly, the perspon by name Chethan who explained the details about the car went missing whne i was asked to go pay for the vehicle. Me and my wife had to wait for almost 2 hours to get the paper work done which i did not face with Hyundai ( Best customer service provided for my car which i have been using for 5 years now) . A person by name Prince in the showroom asks me to control my emotions and pay attention to what he talks rather than serving us to solve the issue.
I pay for the car and wait to get delivered, as promised i took an off today to get the car home. Now, i get a call from another Customer Service person saying the billing done was incorrect and VAT was not included, thus asking me to pay more for the music system to be installed on the same. The customer service guy tells me what i need to do - he says you please take the music system with only front speakers and later fix the back ones from elsewhere. I am deeply dissappointed and annoyed with the service provided by Vw - A brand which i always dreamt to own.
I am sure a lot of people should read this and make sure they are not dissappointed by the service provided by Vw. Not sure whom i need to address my concern, but feeling sad that after making the complete payment also, customer service of Elite motors of Vw, Bangalore is so pathetic.
I would want to mention that Trident Hyundai - who are my dealers for my car are fantastic and do a great job in customer service. Now i feel the impact of customer satisfaction. Sadly, when i asked for the complaints email / number i was given service guy Girish 's number.
I deeply regret and am still waiting to see my Vw Polo.
Sadly,
Neha
[protected]
[protected]@gmail.com
Volkswagon Bangalore - Elite mottors on Hosur Road is the worst automobile company i have dealt with . Right from customer service to delivery everything seems to be sad.
I have booked for a Vw Polo for about a week now. Firstly, the perspon by name Chethan who explained the details about the car went missing whne i was asked to go pay for the vehicle. Me and my wife had to wait for almost 2 hours to get the paper work done which i did not face with Hyundai ( Best customer service provided for my car which i have been using for 5 years now) . A person by name Prince in the showroom asks me to control my emotions and pay attention to what he talks rather than serving us to solve the issue.
I pay for the car and wait to get delivered, as promised i took an off today to get the car home. Now, i get a call from another Customer Service person saying the billing done was incorrect and VAT was not included, thus asking me to pay more for the music system to be installed on the same. The customer service guy tells me what i need to do - he says you please take the music system with only front speakers and later fix the back ones from elsewhere. I am deeply dissappointed and annoyed with the service provided by Vw - A brand which i always dreamt to own.
I am sure a lot of people should read this and make sure they are not dissappointed by the service provided by Vw. Not sure whom i need to address my concern, but feeling sad that after making the complete payment also, customer service of Elite motors of Vw, Bangalore is so pathetic.
I would want to mention that Trident Hyundai - who are my dealers for my car are fantastic and do a great job in customer service. Now i feel the impact of customer satisfaction. Sadly, when i asked for the complaints email / number i was given service guy Girish 's number.
I deeply regret and am still waiting to see my Vw Polo.
Sadly,
Neha
[protected]
[protected]@gmail.com
ALL COMPLIANTS ARE TRUE AS I HAVE ALSO FACED ALL THE ABOVE PROBLEMS IN DEALING
WITH VW, ITS A CO IN TERMS OF CUSTOMER CARE AS IT DOES NOT HAVE EARS TO
LISTEN TO CUSTOMERS, IT JUST IS RELYING ON PAST GOODWILL, I THINK FATE OF VW CARS
IS JUST GOING TO BE LIKE WHAT PEOPLE THINK OF FIAT IN INDIA.
WITH VW, ITS A CO IN TERMS OF CUSTOMER CARE AS IT DOES NOT HAVE EARS TO
LISTEN TO CUSTOMERS, IT JUST IS RELYING ON PAST GOODWILL, I THINK FATE OF VW CARS
IS JUST GOING TO BE LIKE WHAT PEOPLE THINK OF FIAT IN INDIA.
I feel Volkswagen is amongst the company consisting o[censored]nreasonable and unethical educated sales and back office people. Who do not have the courtsey how to treat customers. Their top most people to the bottom have everything in similar other than the white color they wear. I am extreemely dissapointed with my association in any manner to this company through sale, I will not advise anyone buying Volkswagan vehicles. Unless you have useless money on which you can have Volkswagan enjoy.
Volkswagen Simply SUCKS!!!
Infact It is one of the world's best automotive company, in the hands of "corrupt dealers" in India, who are determined to bring a world class car producer to their end in the Indian Market. I guess this is a sabotage attempt by a lobby of Businessmen who want Volkswagen to be reduced to ashes in the Indian Market.
Correction: "Volkswagen Rules but Its Indian Dealers SUCK! Especially - "Frontier Autoworld" - (Gurgaon) who are rouges and cheats and simply ignorant frauds!!
I booked a Vento Trendline Diesel white on 9Th April 2011 and Today Its 3/6/2011 and the Dealer Volkswagen Delhi South ( Bhasin Motors ) has not been Committing when will they deliver the Vehicle even after 55 days of Booking .
The Response/Explanation Given is Pathetic, No customer service so as to inform the Customer in Advance . Already Paid 85% of the Value with them since last One Month .
Even Called up VW Customer Care and Awaiting response since last 2 days . Never have booked, if they have initially told that it will take so long, No acccountability and No Transparency in Booking/Delivery .
Now They Offered HighLine Model, i am ready to take this, but My Loan has already Disbursed and Money is Lying with the Dealer and and Bank will Close this Loan with Penalty and New File Charges, will add upto 5% of Loan, WHO WILL PAY FOR IT ?
The Response/Explanation Given is Pathetic, No customer service so as to inform the Customer in Advance . Already Paid 85% of the Value with them since last One Month .
Even Called up VW Customer Care and Awaiting response since last 2 days . Never have booked, if they have initially told that it will take so long, No acccountability and No Transparency in Booking/Delivery .
Now They Offered HighLine Model, i am ready to take this, but My Loan has already Disbursed and Money is Lying with the Dealer and and Bank will Close this Loan with Penalty and New File Charges, will add upto 5% of Loan, WHO WILL PAY FOR IT ?
ALL COMPLIANTS ARE TRUE AS I HAVE ALSO FACED ALL THE ABOVE PROBLEMS IN DEALING
WITH VW, ITS A CO. IN TERMS OF CUSTOMER CARE AS IT DOES NOT HAVE EARS TO
LISTEN TO CUSTOMERS, IT JUST IS RELYING ON PAST GOODWILL, I THINK FATE OF VW CARS
IS JUST GOING TO BE LIKE WHAT PEOPLE THINK OF FIAT IN INDIA.
AUTOMARK MOTORS PVT. LTD. is a fake co. I will never do a mistake again in my life by purchasing a car from this dealership. VERY SHAMEFUL!!!
WITH VW, ITS A CO. IN TERMS OF CUSTOMER CARE AS IT DOES NOT HAVE EARS TO
LISTEN TO CUSTOMERS, IT JUST IS RELYING ON PAST GOODWILL, I THINK FATE OF VW CARS
IS JUST GOING TO BE LIKE WHAT PEOPLE THINK OF FIAT IN INDIA.
AUTOMARK MOTORS PVT. LTD. is a fake co. I will never do a mistake again in my life by purchasing a car from this dealership. VERY SHAMEFUL!!!
Vento car — Vehicle not satisfied
We have bought vonto on feb28 2011 from ABRA motors chennai. Our car reg no is tn 49ah2142. Poor response,worst service and not satisfied with vehicle. Kindly take immediate action to avoid further problems. Contact no:[protected].Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
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+91 22 3313 7000 [Corp Office]
4th Floor, Silver Utopia, Cardinal Gracious Road, Chakala, Andheri East, Mumbai, Maharashtra, India - 400099
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