[Resolved]  Volkswagen India — non delivery of car after committing and taking booking amount

Hello,
I have booked Vento Highline candy white in Mangalore as the delivery is faster there. I booked this car on 15 July, 2011 and wanted the delivery on Sept, 5. The VW dealer Bharath vehicle Works Pvt Ltd told us that we can take the care in August itself but due to auspicious dates we decided to stick to Sept. 5.When we called them on 5 Sept they said the car will reach in 2 days. We went to the showroom and one of the sales agent said that the vehicle bringing the cars has had an accident hence the delay but we will get it within a week. We have been in telephonic contact with the dealer throughout and also visited them. My company has already given me a cheque to give them for the remaining amount which they were aware of. ON 12 Sept, out of nowhere they inform us that they have stopped manufacturing the vento car (supposedly old model) and now we have to shell out 40000 more for the new model. We told them that the company has already raised a cheque and will not pay more and requested them to get us the old model as it was impossible to believe that in 2 months they dont have any car...The sales manager was unwilling to talk to us inspite of me repeatedly asking to speak to him. Atlast he granted me the favor of his presence (his name is Charan Suvarna) and started talking to me in loud voice. (shouting actually) His BP must have risen during that time. I told him the situation and he said he was sorry he couldnt do anything as it is not HIS fault but the companys. I informed him that for me he was the company and he should be do something. I asked his for a solution and he said you have to buy the new version of vento. I said i dont want it and gave him 2 options. Either he finds the old vento and delivers it to me or give the the new version at the old cost as we were not told about additional facilities till the date of supposed delivery and even past it. I am very dissatisfied with the customer service received which i thought was dicey from the beginning because when we had gone to book the vento instead of describing the plus points of vento they were trying to sell me POLO???!!!its very puzzling.
I dont know what to do.. Somebody pls help

I Gunvantray P Patel at navsari. Here with intimate that I have booked Vento 1.6 Diesel HL Color -T. Beige @ navjivan Auto Square Pvt. Ltd. Surat on DT. 03/10/2011 receipts no 859 amt. rs. 1, 21, 000/-as booking amt. to dealer representative Mr. Mitesh K Rohit give assurance to deliver these car on dt. 20/10/2011 but till I can’t not get delivery of car.wehn i have to call the repesntative he give me falles commetment that the trailer is burnt and the cars get damged due to transportation. we cant deliver the same to you after 15 days we are given delivery for that.. But it giving Vento car delivery in positive assurance of given by delar representative. I can change my mode to purchase Vento car. sir kindly take integrate advice to dealer to give me car before 25/10/2011 positively or return my booking amt. so that I have to purchase the another car before diwali because . if such big german company is totaly lies and given worst comiitment to customer. another manufacture like hyundai, skoda and toyota are given specify time for delivery so that we mange the time but thease voklvagen give such big lie to collect booking amt.

This is kishore here...I am also unhappy with VW jetta in chennai..bought the car with ABRA motors..i have problems with my air conditioner right from the beginning...they took it to chk and said it is OK...and will be fine...etc...that too after so many chase and some threatening emails to HO with cc to VW, Germany.

I even completed the first service...well I still have the problem but not interested in calling them.. Mileage also they havent tuned properly..it sucks...I hardly use it after huge investment in that car..just becoz i wnated a german car i went but regret..Hyundai is GREAT so do HONDA and even Maruti for that matter...

I think put altogether seing the comments...VW india is more than sufficient to spoil the name of german cars...CUSTOMER CARE IS POOR unless email marked to HO in Germany...

WELL they are tooooo Good till you PLACE THE ORDER... I do not blame the individual sales person..but that the management - NO COMMENTS

i jagjit singh. owner of vw polo . Reg. no. DL10CC0962. got some engine problem just after 1262km . i bought this car from WORLD CLASS AUTOMOBILES P LTD. 683 NAJAFGARH ROAD. NEAR MOTI NAGAR, NEW DELHI 110015. TEL NO. 011/[protected].
i just drive this WORLD CLASS CAR for 10 day . after that i got this problem . and i have to put my car at home without drive. because WORLD CLASS CAR COMPANY dont have any time . and now form last 5 days it is in service center . still cant repair it .
. problem is in engine and they are changing other parts . . BUT ACCORDING TO MY OPINION. THEY ARE SALING DEFECTIVE cars to people . or using some cheap parts.
if any VW officer wanna take any action againt me . my address is .
MARTIN-BEHAIM- STR. -7
81373, MUENCHEN
GERMANY
TEL . [protected]
TEL NO. IN INDIA . [protected]
living here from last 9 years and working in MERCEDES-BEZ.
. Come here for one month holidays . and i bought this WORLD CLASS AUTO. just for spoiling my holidays . i thought i will get same quality like germany. .

THANKS A LOT TO WORLD CLASS AUTO .[protected]

I purchaged new polo highline on 16 feb 2012 . its headlights not working well.that is whyi went to the I went to the polo service station rohtak (haryana).after showing the headlights two time in the agency .it was as it is .mostly I drive at night that why I was phase difficultys to drive at night .please change my polo car headlights.

grievance of a customer who purchased a new Vento car


Rajendra Babu
Apr 2 (2 days ago)

to customer.care
Rajendra Babu
Mar 27 (6 days ago)


to kurt.rippholz
Dear Sir,
I've purchased a new VENTO car on 12.03.2012. The vehicle has run around 900km and today while I was taking the vehicle from the garage the front left tyre showed a damage due to some manufacturing defect. The front left wheel of the vehicle was seen as punctured. Immediately I informed the toll free no: and by around evening, the service mechanic came and removed the punctured wheel and was about to fit the stand-by fifth wheel given as extra. It was then noticed that the particular wheel was different from the other wheels as it was of ordinary type and as per the opinion of the mechanic, if I fitted that wheel there would be problem with the allignment and hence not safe for driving. Further I took the vehicle to the authorised workshop which is around 5km from my residence and showed the damaged wheel.

The form with Repair order No: RO110078 dated 27.03.2012. has been recieved from the workshop and as per their opinion the punctured wheel has been kept for 24 hrs monitoring and presently the vehicle is running with the stand-by fifth wheel. From the very look of the vehicle it is clear that the allignment and thereby the whole configuration is dangerous and awkward.The pictures of the above said is attached for further clarity.

It is sad to inform your henceforth that in the present competetive market where each car company are double cautious about the safety and customer satisfaction, an error of this grave has happened to a reputed company like Volkswagen. It is your brandname which lured me in making the purchase which ended in this sad irony. I therefore request you to look into this matter seriously and take immediate action.
I had registered complaint in toll free number as reg. no. CAL 11725 dt.[protected] but no action taken to replace the manufacturing defective tyre, and the vehicle is not running for the last seven days because of the different 5th tyre. Hence as an aggrieved customer who had to bear all the above said tragedy, I should be compensated as per norms, lest I would be forced to take legal procedures.

Vehicle Details:
1.6 HIGHLINE DIESEL from EVM Passenger cars(I) Pvt Limited, Kadappakada, Kollam, Kerala on 12.03.2012.
REG No: KL02AK1881
VIN:WVWM11608CT020124
ENGINE NO:CLN 182399


From,
MRS. Sheela Kumari
W/f MR. C.K.Rajendra Babu,
PWD Engineer (NH), Kollam
Kerala.
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I receieved d delivery ofmy jetta at kolhaput in time.papers for d registration were submitted to vw kolhapur in time. The reg no was booked prior by paying additional amo unt to rto office.surprisingly when smart card camed reg no d owners name and vehicle colour was wrong on d card. Inspite of repeated complaints no action has been taken. I cant use this unregisterd vehicle.please issue me a properly registered new vehicle as early as possible

Hi im narendra b parmar to ahamdabad gujrat mi car polo
Silar bi wark shop park lane cars pvt ltd mi coplants no 3
Mi car air candishnar of mod bai air in insaid not sol mai problam
Pliz sol mi problams

I purchased one of the most selling cars Volkswagen polo because on 9th March 2012. My car number is CH 01 AM 4778 registered on the name of M/S Kohinoor Collections. I bought your car because I heard that Volkswagen is a very prestigious German company. But the next day my first service three of the ac vents were found to be broken. I went to the Volkswagen workshop. They said that this part is not covered under warranty. And asking for a sum of rs 8100/- for the replacement. I do not know if these were replaced at your workshop while or is due to the poor quality of plastic used. In both the cases this brings a real shame to your company. I am mailing you in a hope of a fast reply and replacement of the vents under warranty.

Prashant
[protected]

Dear Sir,

We Sumi motors enterprises, sorry to inform you that we transferred fund to ESSEN AUTOMOTIVE PVT LTD Shiliguri for Rs.11, 33, 000/- against 2 nos of vehicle (volkswagen) but due to unavoidable circumstances we could not lift the vehicles and need to refund the money, but after lots of request they refund only Rs.10 only Lakhs and the proprietor of the said firm ( MR. NELESH) refuse to refund the balance amount with the giving reason that booking amount will not be refundable if we do not lifting the vehicles, it means that they want to forfeit the balance amount, and we want to know that is there any norms of VOLKSWAGEN that booking amount will be forfeited?
Regards
SUMI MOTORS ENTERPRISES
AKATO SUMI
contact no. +91-[protected]
e-mail.<[protected]@gmail.com>

Hi, I am Ramesh chandra mahapatra, i am buying a Vento TDI on oct 23, Really i am surprised with the service of Volkswagen.last 2 weeks back i was parking my bike inside the road and it was accident with 1truck and my right side mirror was broken.still after 2 weeks i am waiting for my mirror, but still now the mirror was not available in the store, if you will call the service people they are behaving like we are buying a cycle from his showroom.and nobody cooperating also, they are thinking once cell the car means his duty is over and if you will again go to the showroom, if have to charge for ur word also means, if you want to show ur car also they will charge, so its a big mistake to buy a vento.i also called to customer care and they raised a ticket against my car number OD022954, But still now no response from any where, so when i will expect my car will repair, or what to do.

It is true that Volkswagen is bad not onli in sales but after sales service also. I purchased my Volkswagen Vento Trendline 'Breeze" model on 25th October, 2011 from Volkswagen Delhi Metropolitan Frontier Autoworld Pvt Ltd. First, they delayed the delivery by more than 5 hours and I had to send my family back in an Auto. Our excitement of buying a new car finished then and there, Next, they would not service the car on Sunday and refused to provide 'Pick & Drop' service, saying everytime that no driver is available.

My car met with an accident in last week of December. I sent it to the Metropolitan Frontier Autoworld workshop at 730, Lal Kuan, M.B Road, New Delhi. They got the repair done under Insurance cover. First, they made a wrong bill 2 times. Then, they refused to drop the car. Third, they told me that the car battery has got fully discharged in a week at the workshop - which is unbelieveable because if I am out of Delhi for more than a week also, the car starts in first ignition. New battery cannot discahrge so fast, unless it has been misused/ changed in the workshop ! I had to haggle a lot just to get a service battery for a couple of days, so that I could at least take back my car (I was paying for taxi to commute to work). Fourth, some work was shoddy and incomplete.

I had to send my car back to workshop but they would not arrange a Sunday pick and drop to rectify their problems. Finally, they picked up my car today (03.02, 2012) and are telling me that the front radiator grille is also broken and will need to be replaced. How it was missed in the first repair - nobody is taking responsibility and instead putting blame on me and asking me to pay for it. They have also not had my car dropped and I am left stranded again. I had to go to marriage with family and for work at 8 am coming morning. I have been left high and dry !!

This is the most horrible experience I have had and my previous experience ha been with Maruti (I had Wagon R), Hyundai (Have Verna and i 10), General Motors (had Chev Optra) etc.

Their is big difference in what they commit and deliver. No quality at all. VW India is like a cheap Chinese company - sell it and forget it. We were mistakenly thinking of having bought a German Car.

5 months back we were very happy, when we bought our new car “VW Vento Diesel “. We were very happy with the overall performance of this car which include nice interiors, power packed car, mind blowing music system, good mileage, spacious & comfortable seats. I have suggested all my friends and relatives to buy cars only from “VW Family”

But when 5 days back our Vento car met with an accident and I took help of the toll free customer care people, since then our life has became HELL and MISREABLE . I totally regret my decision of taking help from VW 24x7 helpline number.

Following were the problems:

Firstly, proper guidance was not provided by the customer care people at VW.

Second, too much delay in providing road side assistance.
Third, Technical staff with the towing van (Crain Services ) was not trained and experienced, which led to further delay and problems

Fourth, Lengthy process to get the help for customer care people, too much paper work, too many calls, lack of spot decision making capability of customer care people at VW.

Fifth, we have lodged a complain on toll free number regarding various problems we have faced since the time we have taken help for 24x7 VW customer care people, there were no follow up action on the problems we have faced and registered with VW customer care . Every time we need to call to take an update.

Sixth, Staff sent by Crain (Towing Van ) services through VW India Assistance were not properly trained which lead to further damages to our car .Now for that extra damages insurance company( BAJAJ) has refused to pay for such claims .

Seventh, no body is ready to take the responsibility of such further damages to our new car. Like neither the India Assistance People, neither VW Service Centre Jaipur¸ Neither Towing Service Provider nor the Insurance Company.

Concern No 25604
Vehicle no RJ 14 CT 0250

Sir,
This is to bring in your kind notice that I have purchased two Volkswagen cars about 4 months back from "Broadway Auto world, faridabad"[India] and I am not satisfied with any of the models that are Vento (HR 51 AU 4244) and Polo. According to me these both the cars are defective as in vento the car's shocker are leaking and in polo am facing some handle issues. This is very sad and disappointing that I have to write this mail to you and to my shock I didn't think of such a response from world's biggest car company. I own about cars of different brands and I haven't faced any such technical problem as well as policy problems from other car manufacturer's in India tht I own presently.
So, I request you to look into the matter and get my shocker's replaced at earliest otherwise I have to serve your company with a legal notice regarding my complain which I am strictly not in favour off.
I hope to get a positive response from you with atmost faith in you and your company

Hello

Its been several attempts and not satisfactory response yet and I am asked through service center to escalate this matter through email as they are helpless to provide proper support.

I have purchased a Vento on Sep 11, 2012 (Engine number WVWC-1260-1CT041981) from Agra,

Current mileage reads around 9000 Km and problems started with engine noise and excess smoke from muffler.

However after several communication from service center that are still waiting for a service part (waiting since 11 days)

No doubt its a big time inconvenience specially when you driving with your family and a car from WV breakdown.

NOW, Please help me or else I have a last option to file a case. Decision is yours -

Also : we are very well equipped with India head email address and direct contact. BUT I am following proper escalation process.

Feel free to call - anytime from 10am till 5
My contact number is : +[protected]
Alt number : +[protected]


Regards
Asif Khan

I have problem with my Polo Air conditioner. I did just 50, 000KM on my car. Went to LM Auto Care Pvt.Ltd., Guntur who said AC blower fan motor needs to be replaced. It is more than a week now and they say they ordered for the part and they are yet to receive it. I sent 3emails to customer care. They all land with the same LM Auto care Pvt.Ltd. and i get the same reply. I am from Guntur, Andhra Pradesh, where temperatures rule 48 degrees Centigrade & above during summer. No body bothers & nobody cares at the so called reputed world class Auto manufacturers - Volkeswagon!!! The dealers just don't bother. Can any one give me contact numbers of their service heads in Mumbai? Wish to give a try & see it they care.

Volkswagen India — on board spare

i m facing problem from day one as my roof light is not working. as i have complained my dealer about it .they have ordered my spare on 27th july but still there is no spare available till this date . so pls do the needful as early as possible

I Nagabhushan shetty is working for life insurance corporation of india as Bancassurance Manager at Mysore (Karnataka). Having a POLO HIGH LINE since Jan.2012. Happy with the performance.

Once I have parked the vehicle to visit to Bank. When I returned from the bank work, some miscreants removed VW Logo on the rear side of the polo vehicle (which is fixed to the back side of the car alongwith the locking system). After the logo is removed the vehicle lost its look glory.

When I enquired to have the new logo, the service department informed that the entire locking system kit is to be replaced. Please provide the logo alone.

my mail id Nagabhushana.[protected]@licindia.com
[protected]

Volkswagen India — Pending amount still 2011

Hi sir I am pynda Eswar Dattu from pithapuram East Godavari a.p. We r book a vento in atr Vizag we are Paid 10, 000 rupees booking date 19/12/ 2011 in the name of pynda sri Rama Saritha We r not delivery my ammount pening at atr office So please return my ammount as early as possible Thank you