[Resolved]  Voltas 1.5 T Split AC Vertis Elite Silver — Lack of Quality

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Tamil Nadu

Voltas 1.5 split a/c- Veritas Elite-Quality complaints

I purchased a 1.5 T split a/c- Voltas Elite silver ,on 7.1.11 from Shahs, Adyar.
The machine was to be installed on the next day but due to a mis match of one of the parts supplied. The installation was completed on 12.1.11 only. The base plate for fixing the a/c on the wall was not matching with the machine supplied. A new base plate was obtained by the technician but this also was not matching and the third and last attempt succeeded.. We had to make umpteen telephone calls to Voltas and their agents and wait patiently till this exercise was completed.
The interesting aspect is that the base plate does not bear any part no. or identification mark, though for different models different plates are used. I don’t know how the ensure interchangeability. The old hit and miss method by trials still continues. This was definitely not expected from Voltas.
The machine worked for a few days and cooling was poor. On a fresh complaint the technicians found out that there was gas leak from the compressor and this was rectified on 1.2.11. The unit tripped quite often and yet another complaint was lodged. The technician concluded that on 14.2.11 that this is due to low voltage, though I have a good stabilizer and have no case of such ‘low voltage’ for any other appliance including my Samsung a/c. On each occasion I asked them to show me the temperature readings by thermometer, but they refused, as it seems their hands can estimate the temperature better than a thermometer.
A complaint was lodged on the Voltas website page but nothing has happened to this.
The booklet issued with the A/C has no relevance to the product. The remote shown on the booklet is totally different from what is actually supplied.
Is this the much touted quality of Voltas.
Voltas A/c may be good but the total lack of quality consciousness by supplying mis-matching parts, wrong technical leaflets, gas leak from a brand new compressor and providing incompetent technical service reflect on the lack of commitment and pride in the organization and tarnishes the name of Tatas.
Users should think twice before buying this a/c as the quality cannot be taken for granted in spite of the Brand name