Voltas Complaints & Reviews

The washer for distributing water is complaint. Because of this the water from the water dispenser is leaking 24 hrs. Kindly do the needful to make it repaired as early as possible.



For MRF LIMITED


T.V SURESH
DEPOT SUPERVISOR

MRF LIMITED,
SHANTIBHAWAN, Ist Floor,
Behind Kawa Institute,
Narwal Bala Bye-pass,
Jammu - 180006

Mob : [protected]

RESPECTED SIR,
I WOULD LIKE TO POINT OUT THAT,ASSESSMENT YEAR[protected] RS. 3767.00 HAS BEEN DEDUCTED AS A INCOME TAX AMOUNT.INCOME TAX RETURN FORM HAS BEEN FILED AND GIVEN FOR RETURN.I HAVE VISITED AHMEDABAD INCOME TAX OFFICE THRICE FOR MY RETURN. PLEASE LOOK IN THIS SUBJECT AND ARRANGE TO SEND MY RETURN AS EARLY AS POSSIBLE.
NAME:YOGESH P. PATEL
PAN CARD NO.:AMWPP1191M
BANK DETAILS: ICICI BANK, BOPAL, AHMEDABAD
ADDRESS:4/GHUMA 89 RESIDENCY,NEAR SHREEJI BAUGH,GHUMA;58.AHMEDABAD.

I have purchased a 1 Ton voltas split ac on 22-Sep-2010 from Parker Electronics, Agra Gate Firozabad (UP). The compressor of that AC was got disabled on the very next day. I made a complaint to the dealer regarding the same. But the dealer said that the only the compressor will be changed. I want to get the complete AC to be changed, Request you to please look into the matter and resolve the same at earliest. I have only used that AC for 1 day, than why would I take that AC. Please help ASAP.....Bill No. 1621Model- V PlusS.no. - IU-JAA04BAJ[protected]-JAA0WAJ[protected]

Within a months time, i have a water dripping leakage problem from inside unit . On complaining to mr. Satyaprakash against complaint no. 10SP2803270 , he did not respond for the last 10 days. earlier they have kept indide unit fom more than one week in their service centre. after installation the same problem again occure.

Dear Sir/Madam,

I have a voltas air conditioner of 2 Tons purchased in 2006 August, i made a complaint on 17th sep'2010(Complaint no- 10SP1702203) on the number[protected], regarding a/c not working and on 22nd Sep, one mechanic( MR ANEES) visited my home and tell me that compressor is over heating and it has to be changed. He further told me that on 23rd sep one trolly and engineer will come and take the outdoor machine with him.

Till today's date 27th Sep, no one came to care for the complaint and my complaint has been closed two times by the company itself without asking me, whether the complaint is solved or not.Whenever i call to check the status, the staff always told me that within 24 hours your problem will be solved but till now i m still waiting for the solution.

I am writing this mail to you in hope that u can at least see what your staff is doing here.

This is to tell you that I am really feeling sad for the services provided by one of the biggest Indian company.. Till today's date, i was proud of Mr J R D TATA, and your people are really making the company worst. This is my humble request to you that Tata Group is pride of India, so do not let it down.

I have lodged one coplaint to the voltas on tollfree no. comlaint no. 10sp1200436 on 12.09.10 but till this time it has not been rosolved even many times reminder. It is abot the malfuctioning of ac , displaying E2 error on display board.

Nobody from Voltas contacted me!!To their marketing people in the "office" your dealers and subdealers like Igloo and National Refrigeration Engineers only are important! This is bad.

The first installation done by M/S Igloo, chosen by Voltas was defective and unsightly. It is their responsibility to correct it; it so happened that Voltas took up the work after the gas had leaked out. For this, why did Voltas/M/S National Refrigeration Engineers charged me Rs.1,000 and in spite of my appeal. I am not convinced of the statement by M/S NRE that this is a "reinstallation"; This is incorrect and unethical.

Why should not Voltas return either in cash or inkind the Rs.1,000 collected by their subdealers?

voltas(India)1.5Tsplit AC purchased from MUSIC HOUSE,Nadiad.after1 yr.gas leaked.Refilled gas by voltas on payment of Rs.1500/-Within week gas leaked again.This happened because of poor qlty.of material & mfg defacts & ask voltas for replacement/refund of money.
Matter refered 2 Mr.sajimon head of sales&service dept-New Delhi.Ultimately went 2 consumer forum.
I do not know how voltas managed at consumer forum to get 100% result in their favour.I still hold the A.C. as it is.
On this experience recongnise TATA & VOLTAS.They r not trust worthy as wellas their products.They think they can do any thing.If such r the mafg.ers & such r the consumer forums {though designeted as consumer intersing protecting institution} of govt.of india, poor indian has 2 pray ALMIGHTY GOD.I become fool but atleast my dear nationals may b saved---- H.R.Doshi (Mob.o[protected]}

Sir,
We have lodged a complaint on 23Aug'10 at your service centre Ludhiana on[protected] number about complaint of display in not working properly of my Voltas Vertis Platina 3 Star 1.5 Ton AC. That is purchased on 21Apr'10.
You technician has visited on 26Aug'10 after 2 times re calling.Your pepole remove that part and tack away and he said we will replace aftar two day but still I am waiting for replacement.I have called on that number and [protected] but no body have taken seriously.

Complained No. - 877

This is your service quality.

Thanks,
Regards,
Sajal Kumar
[protected]
B-36/330, 1st Floor, Street No.-1,
Opp. Stadium, Pakhowal Road,
Vikas Nagar, Ludhiana (Punjab)

Recently I have purchased an AC (Split),1.50T, Vertis plus, Make-VOLTAS. The AC is within the guarantee period. The fan blade of Condensor is damaged. I have lodged the complaint immediately to th ocal dealer.But no action has been taken till date.Also I have lodged the complain at Toll Free nos of [protected].My complain serial nos is 10AS0100561. I need immediate action for functioning.

Ujjaleswar Behera,
D-154, Sector-18, Rourkela
ORISSA[protected]
Mobile-[protected]
Email-ujjaleswar.[protected]@gmail.com

Sir,




I purchased VOLTAS AC on 03.05.2010 at NMI ASSOCIATES NO.55, MAHATHMA GANDHI ROAD, PONDICHERRY – 605001, PH:[protected], 2340011.It was installed in my house on 04.5.2010 by EZABRLL service, Authorized Service Franchisee, no.140, Bodi Chetty street, Thirupapuliyur, cuddalore – 2 ph:[protected].

They installed it and switched on and went but within half an hour huge amount of water poured inside through the indoor unit air flow path.

On 5.05.2010 I informed the matter to the above dealer and service station.
This type of problem occurred again and again. On 03.08.2010 one service technician came from PEARL REFRIGERATION SERVICE. NO.64, Madha Koil Back Street, Semmandalam, Cuddalore – 607001, Ph:[protected], [protected] came to my house and they removed the BRAINTRAY ANELL and taken away for repair on 03.08.2010.

But till date nobody came and rectified the problem.
I informed the matter to the dealer sevice station, Chennai, ([protected][protected] and [protected]. After calling so many times they registered my complaint and the number is 10AU0700394.
But till now the defects are not rectified. I am very sorry to say that why I bought your VOLTAS SPLIT AC.
Take speedy steps and rectify the defects by 03.09.2010
S.BALASURAMANIAN
[protected]
[protected]

I had launched a complaint for my Air Conditioner on the help line of company on 14th August, 2010 and have been consistantly following up with them for the same, but till date my complaint is lying unattended inspite of many assurances from the Company of attending the same within 24 working hours.

Hi,i m Chetan from lucknow and I bought a split 1.5 ton ac from Voltas last yr..I bought it from S.D.AIRCONDITIONERS (Lucknow).Within a yr. gas leakage was found but was not communicated to me at the time of second service.But soon after the warranty period is over,the problem re-occurred and now gas filling charges are being asked for, around 2500/- .After contacting the customer care many times,i have been informed that there is not a single day warranty for gas.Even if there is a gas leakage within a day from purchase,the customer has to give the payment as gas filling charges.
SO,its my sincere request to look into the matter and do the need full.

Chetan kakkar,
356/147,alamnagar road,
saadatganj,
lucknow.
email:[protected]@gmail.com
[protected];[protected].

My Window AC 1.5 Tons Vertis Premium was purchased in June 2009. In July 2010 the Compressor malfunctioned. The Company replaced the Compressor but Charged Rs. 2200/- for Gas filling. Who should be responsible for AC Gas if Compressor under warranty malfunctions. Sendly after replacement the AC Compressor is making Noise as if second grade of repaired Compressor has been fitted. With whom to take up this matter.

I’m writing this letter after taking a lot of headache and irritation for the newly installed split a/c on 20 July, 2010. I thought I’m buying this product and it will solve my problem as I’ve been recently being under surgeon’s knife for a major surgery.

But to my dismay, this a/c has increased my problem instead of helping me recover from my illness. I made a complaint to Voltas customer care on 23 July, 2010 (complaint # 10JL2301719). After the complaint, technicians visited me on 3rd day i.e. 26 July,2010 after calling my dealer (M/S Neelkanth Electronics located in Adarsh Nagar, Delhi 110033) for several times. When technicians visited they were not able to detect any fault for cooling and added the refrigerant gas after which the cooling slightly increased.

Now as it was rainy weather from few days we kept the a/c off and when I started again on 3 August,2010 it again went to ground zero and there was no cooling. Again I reopened that complaint with customer care as technicians who visited earlier advised that the complaint would not be closed as they were also not sure about the fault.

Now it is the third day 6 August, 2010 and no one has visited me yet. I feel that the problem lies with the product and it needs to be changed. After buying this product I’m feeling cheated and not being provided any services after spending the hard earned money.

I hope you can help me and get me the justice being a consumer.

dear sir
my ac voltas ac premium got damage for last 4 times in last 8 months now also my ac is not working i have complain my service center in varanasi
name ( electrcoolservice center shivajinagar mahamoorganj varanasi )has repair my ac last 2 week ago and change the compresser at that time i ask them who did it happen in they repl me nothing now after 2 week my ac compresser got damage till now no one come to see my ac i thing my service center people r using duplicate parts in reparing of ac this is a very serious problem because they are using your brand name i dont want to spoil ur image but to take action against ( electrcoolservice center shivajinagar mahamoorganj varanasi ) plz i request u to plz solve my problem i will be very thankfull to you

your sincerly
vivek pathak
k/311 gaighat varanasi
mobileno [protected]

i bought a windod ac on voltas in july 2009 1. ten days back is suddenly stopped working , i call the service pers , he checked the ac and said that the bushes of fan motor have broken , he took it brought it back afer 4 dayy after locally repairing it , fitted it but the ac did not work for more that 2 hours and again went silent. i an totally disgusted with the serve nad the product . iwant the product to be replaced since it has not been an year , i have spent more than rs 20000 .

1. We purchased a split AC from dealer in Noida details as below:
A) Items purchased
a. 2.00T VERTIS PLUS S SAC(VOLTAS)
b. 5KVA Voltage Stabilizer
c. AC Brackets-TR1C

B) Dealer - ACE Technomark
Address - J-36/37, Sector-18, NOIDA - 201301 Phone[protected]/52/53/54

C) Invoice No - 1304

D) Purchase Date - May 19, 2010

E) Our location: IOMachine.Com Pvt Ltd
Address - A-2 sector - 58, Noida PIN - 201307

2. The AC Unit stopped cooling on evening of June 1, 2010.
3. On June 2, 2010 - we called up the dealer reporting about the issue and we were asked ot place complaint with Voltas Customer Care.
4. So, June 2, 2010, we placed a complaint to customer care vide complaint no - 10JU0201309. We were assured that the case will be handled in two days.
5. Till June 6, 2010. we were continuously placing call and getting assurance that there would be technican to check our complaint; but, none of the technician came to check the unit.
6. On June 6, 2010, I personally visited the dealer's showroom to check the status of our complaint and got the assurance that there would be a techinican positively.
7. On June 7, 2010 - a technican came ot check the unit; re-filled the gas in unit and informed that there is fault in installation. So, the gas would not last long. We immediately called dealer and informed him.
However, they discarded their responsibility saying that it is job of customer care and service center to deal with installation issues.

Service center details are:
Name - SWIFT AirCare
Address - Shop No - 10, Chauhan Market, Sector-44, NOIDA Phone[protected]

8. Same day, the AC stopped working in an hour. We reported customer care and dealer once again. The customer care assured us that there would be technicain again to check it.
9. Till June 9, 2010 again we were maiking calls to dealer and customer care and no technican appaeared. That was the time I expressed my frustation and warned the customer care that we would be going ot consumer forum now if this issue not resolved. In addition, I spoke to Mr Aman at servie center directly and informed him about the issue.
10. As expected, within an hour, techinican came and carried the external unit with them mentioning that they would fix it and re-install the next day.
11. On June 10, 2010 (yesterday) around 8pm, the unit was reinstalled. We did not sign the job-sheet in order to confirm that it works properly for at least 3 days.
12. I had the suspicion that it would not work. On June 11, 2010 (today) around 6pm, AC stopped cooling.
13. I have again registered a new complaint to Voltas Customer Care vide complaint no - 10JU1103688 for replacement o[censored]nit and got assurance that it wouldbe done in 24 hours.
14. There was a representative from Service center who re-filled the gas in the AC and after exactly 10 days it again stopped cooling.
15. We registered another complaint with customer care now, asking for a replacement on June 29 then this complaint was re-registered on July 5 vide complaint # - 10JL0502243. Customer care informed on asking them the status that they have forwarded the complaint to the service center and service center assures that they have forwarded it to company for response.

I am now planning to turn to Consumer Cell for justice if I do not get response in 2 days.

I have purchased 1 Ton Split AC in Feb 2010 and got the same installed on[protected] by paying rs. 1500/- to so called VOLTAS technician .
Now that day onwards i have faced water leakage issues with this machine and same were reported to the customer care at no's [protected]/[protected] vide diff. complaint no's ( one of them was 10JU2301084 dated 23.6.10 )
Today also a similar complaint has been lodged vide no. 10JL2402689 dated 24.07.2010 as excessive water is dropping out of the split AC Wall Unit forcing me to put off the machine.
Every time the technician is coming and spending some 15 minutes at my home making small changes in the cooling pipe ( gas pipe ) and leaves asking me to observe.

I would like to ask that how long it would continue like this, and why the machine or any part of it is not changed if the problem/issue is persisting.

You are requested to kindly HELP me in making VOLTAS to provide a permanent solution to this issue.

regards
kuldeep singh
mob-[protected]

Hi,
I am writing to inform you about one of the WORST customer service I experienced in last one month.
I registered a complaint no 10JU2304369 on June 23, 2010.
Continuously followed it up for one month and every time I got only got assurance that it will be resolved by tomorrow.
When I called up today I was told that the complaint has been closed and the reason is "by mistake the customer care executive recorded the pin code wrong" and I have been assigned a new compliant number 10JU2302052.
I have few queries:
1. Is the pin code so important and complex that even if the entire address is correct you can only discover this after one month.
2. Is the any service level which a customer can expect or you can just close the complaint that has been pending for over a month without even informing the customer?
3. Is there any higher authority to whom I can escalate this issue because after this incident I don't think that this complain is going to be resolved in next few months.