Voltas Complaints & Reviews

Hi,i m Chetan from lucknow and I bought a split 1.5 ton ac from Voltas last yr..I bought it from S.D.AIRCONDITIONERS (Lucknow).Within a yr. gas leakage was found but was not communicated to me at the time of second service.But soon after the warranty period is over,the problem re-occurred and now gas filling charges are being asked for, around 2500/- .After contacting the customer care many times,i have been informed that there is not a single day warranty for gas.Even if there is a gas leakage within a day from purchase,the customer has to give the payment as gas filling charges.
SO,its my sincere request to look into the matter and do the need full.

Chetan kakkar,
356/147,alamnagar road,
saadatganj,
lucknow.
email:[protected]@gmail.com
[protected];[protected].

My Window AC 1.5 Tons Vertis Premium was purchased in June 2009. In July 2010 the Compressor malfunctioned. The Company replaced the Compressor but Charged Rs. 2200/- for Gas filling. Who should be responsible for AC Gas if Compressor under warranty malfunctions. Sendly after replacement the AC Compressor is making Noise as if second grade of repaired Compressor has been fitted. With whom to take up this matter.

I’m writing this letter after taking a lot of headache and irritation for the newly installed split a/c on 20 July, 2010. I thought I’m buying this product and it will solve my problem as I’ve been recently being under surgeon’s knife for a major surgery.

But to my dismay, this a/c has increased my problem instead of helping me recover from my illness. I made a complaint to Voltas customer care on 23 July, 2010 (complaint # 10JL2301719). After the complaint, technicians visited me on 3rd day i.e. 26 July,2010 after calling my dealer (M/S Neelkanth Electronics located in Adarsh Nagar, Delhi 110033) for several times. When technicians visited they were not able to detect any fault for cooling and added the refrigerant gas after which the cooling slightly increased.

Now as it was rainy weather from few days we kept the a/c off and when I started again on 3 August,2010 it again went to ground zero and there was no cooling. Again I reopened that complaint with customer care as technicians who visited earlier advised that the complaint would not be closed as they were also not sure about the fault.

Now it is the third day 6 August, 2010 and no one has visited me yet. I feel that the problem lies with the product and it needs to be changed. After buying this product I’m feeling cheated and not being provided any services after spending the hard earned money.

I hope you can help me and get me the justice being a consumer.

dear sir
my ac voltas ac premium got damage for last 4 times in last 8 months now also my ac is not working i have complain my service center in varanasi
name ( electrcoolservice center shivajinagar mahamoorganj varanasi )has repair my ac last 2 week ago and change the compresser at that time i ask them who did it happen in they repl me nothing now after 2 week my ac compresser got damage till now no one come to see my ac i thing my service center people r using duplicate parts in reparing of ac this is a very serious problem because they are using your brand name i dont want to spoil ur image but to take action against ( electrcoolservice center shivajinagar mahamoorganj varanasi ) plz i request u to plz solve my problem i will be very thankfull to you

your sincerly
vivek pathak
k/311 gaighat varanasi
mobileno [protected]

i bought a windod ac on voltas in july 2009 1. ten days back is suddenly stopped working , i call the service pers , he checked the ac and said that the bushes of fan motor have broken , he took it brought it back afer 4 dayy after locally repairing it , fitted it but the ac did not work for more that 2 hours and again went silent. i an totally disgusted with the serve nad the product . iwant the product to be replaced since it has not been an year , i have spent more than rs 20000 .

1. We purchased a split AC from dealer in Noida details as below:
A) Items purchased
a. 2.00T VERTIS PLUS S SAC(VOLTAS)
b. 5KVA Voltage Stabilizer
c. AC Brackets-TR1C

B) Dealer - ACE Technomark
Address - J-36/37, Sector-18, NOIDA - 201301 Phone[protected]/52/53/54

C) Invoice No - 1304

D) Purchase Date - May 19, 2010

E) Our location: IOMachine.Com Pvt Ltd
Address - A-2 sector - 58, Noida PIN - 201307

2. The AC Unit stopped cooling on evening of June 1, 2010.
3. On June 2, 2010 - we called up the dealer reporting about the issue and we were asked ot place complaint with Voltas Customer Care.
4. So, June 2, 2010, we placed a complaint to customer care vide complaint no - 10JU0201309. We were assured that the case will be handled in two days.
5. Till June 6, 2010. we were continuously placing call and getting assurance that there would be technican to check our complaint; but, none of the technician came to check the unit.
6. On June 6, 2010, I personally visited the dealer's showroom to check the status of our complaint and got the assurance that there would be a techinican positively.
7. On June 7, 2010 - a technican came ot check the unit; re-filled the gas in unit and informed that there is fault in installation. So, the gas would not last long. We immediately called dealer and informed him.
However, they discarded their responsibility saying that it is job of customer care and service center to deal with installation issues.

Service center details are:
Name - SWIFT AirCare
Address - Shop No - 10, Chauhan Market, Sector-44, NOIDA Phone[protected]

8. Same day, the AC stopped working in an hour. We reported customer care and dealer once again. The customer care assured us that there would be technicain again to check it.
9. Till June 9, 2010 again we were maiking calls to dealer and customer care and no technican appaeared. That was the time I expressed my frustation and warned the customer care that we would be going ot consumer forum now if this issue not resolved. In addition, I spoke to Mr Aman at servie center directly and informed him about the issue.
10. As expected, within an hour, techinican came and carried the external unit with them mentioning that they would fix it and re-install the next day.
11. On June 10, 2010 (yesterday) around 8pm, the unit was reinstalled. We did not sign the job-sheet in order to confirm that it works properly for at least 3 days.
12. I had the suspicion that it would not work. On June 11, 2010 (today) around 6pm, AC stopped cooling.
13. I have again registered a new complaint to Voltas Customer Care vide complaint no - 10JU1103688 for replacement o[censored]nit and got assurance that it wouldbe done in 24 hours.
14. There was a representative from Service center who re-filled the gas in the AC and after exactly 10 days it again stopped cooling.
15. We registered another complaint with customer care now, asking for a replacement on June 29 then this complaint was re-registered on July 5 vide complaint # - 10JL0502243. Customer care informed on asking them the status that they have forwarded the complaint to the service center and service center assures that they have forwarded it to company for response.

I am now planning to turn to Consumer Cell for justice if I do not get response in 2 days.

I have purchased 1 Ton Split AC in Feb 2010 and got the same installed on[protected] by paying rs. 1500/- to so called VOLTAS technician .
Now that day onwards i have faced water leakage issues with this machine and same were reported to the customer care at no's [protected]/[protected] vide diff. complaint no's ( one of them was 10JU2301084 dated 23.6.10 )
Today also a similar complaint has been lodged vide no. 10JL2402689 dated 24.07.2010 as excessive water is dropping out of the split AC Wall Unit forcing me to put off the machine.
Every time the technician is coming and spending some 15 minutes at my home making small changes in the cooling pipe ( gas pipe ) and leaves asking me to observe.

I would like to ask that how long it would continue like this, and why the machine or any part of it is not changed if the problem/issue is persisting.

You are requested to kindly HELP me in making VOLTAS to provide a permanent solution to this issue.

regards
kuldeep singh
mob-[protected]

Hi,
I am writing to inform you about one of the WORST customer service I experienced in last one month.
I registered a complaint no 10JU2304369 on June 23, 2010.
Continuously followed it up for one month and every time I got only got assurance that it will be resolved by tomorrow.
When I called up today I was told that the complaint has been closed and the reason is "by mistake the customer care executive recorded the pin code wrong" and I have been assigned a new compliant number 10JU2302052.
I have few queries:
1. Is the pin code so important and complex that even if the entire address is correct you can only discover this after one month.
2. Is the any service level which a customer can expect or you can just close the complaint that has been pending for over a month without even informing the customer?
3. Is there any higher authority to whom I can escalate this issue because after this incident I don't think that this complain is going to be resolved in next few months.

Sir/Madam,
I had bought an voltas vertis split AC on 25/04/2010 from Union Radio, Sipri Bazaar, Jhansi. It is not working properly since 14/06/2010. I have complaint about it to the same distribution centre, as a result of which there was some repairing sessions held by them. But all the repairing sessions were unable to overcome the working problems of the AC. The AC is in warrenty period (which is of 3 months), and I want a replacement for it. Kindly consider the above problem.
Thanking You,
Puneet Srivastava

i have bought an AC(voltas vertis plus i), it is not working since 11/07/2010, i had complained for it in the customer care of voltas. on 12/07/2010 a technician from voltas arrived and checked it, then he told me that the fan is not working properly and need to be replaced.. since then there is no response from him or the company, the no's he gave me are not working, i again complained on 14th,15th and even today... but still no technician has arrived...
this is the main reason why i ma complaining and need immidiate response..
thanking you
regards
Nikhil balayan
[protected]
[protected]@yahoo.co.in

sir, i purhased voltas vertis plus window ac 1.5 tons almost one month back(june 2010) from era radios dd purum ,bareilly.though i went for LG ac ,era radios forced to take voltas ac.From the next it has problem of dripping. it works for only half an hour, then drip and after that it does not start in summers(june).But it does not drip on cloudy day.I complaint about it to the era radios,he sent 2 times service man.they came and saw and went by closing the complaint.Era radios promised me to change the ac, but now he is not responding.KINDLY HELP ME TO CHANGE THAT DEFECTIVE PIECE.I was not accepting this type of product from voltas.
dr ashish
srms ims ,bareilly
[protected]

Sir,
Till date my airconditioner has not been delivered and yesterday and as well as today we called your AMC but in vain their reply is the same we will call back in half an hour and inform.
We are fed up with this type for service offered and the reputation of the company is at stake, the friends who forced us to buy voltas AC were informed and told not to recommend voltas AC to others, we have no issues regarding the Voltas AC but we are annoyed with the AMC servicing agencies were the service engineers are novice.

Please see that the AC is returned back as original

Regards

Nagharaajnbhat


[protected] Forwarded message[protected]
From: NAGHARAAJ N BHAT <[protected]@gmail.com>
Date: Tue, Jul 13, 2010 at 1:45 PM
Subject: REGARDING BAD SERVICE AND MAINTENANCE OF VOLTAS 1.5 TON WINDOW AC
To: [protected]@voltas.com
Cc: [protected]@gmail.com, bhagwandas.[protected]@yahoo.com


Dear Sir/Madam,

We had purchased three AC (two window of 1.5 tons and one split AC of 2 tons) of VOLTAS make and was recommended by our friends.
We installed the said window AC in DEC 2008 and split in 2009, the AC's were serviced by your AMC contractors ( MAXON ULTIMATE COOLING SOLUTIONS) for the first year free service as per the company policy, and same AMC contractors ( MAXON ULTIMATE COOLING SOLUTIONS- Headed by Mr. Bhagwandas Shetty) were continued for the future services.

In the month of MAY 2010 one of the window AC was not cooling the room, a complaint was lodged with the AMC contractor, the AMC contractors service engineers took the AC, checked and informed that the GAS has to be refilled, we asked him to do the needful and the same AC was returned after FOUR days. But still there was no cooling we again complained to the AMC contractor ( MAXON ULTIMATE COOLING SOLUTIONS), the engineers were sent and the AC was taken and subsequently informed that the front coils had leaks.
We inquired with Mr. Shetty that why this was not checked when the AC had gone for GAS filling,there was no answer, we asked the AMC contractor to repair the same and return, which was done in 10 days.

The AC after repairs were installed again, the same had no cooling effect, as when the AC started and used to cut of after 2 minutes and the temp was kept at 20 deg, it is to restart after 20 minutes.

We decrease the temperature to 16 deg which had the same effect we informed the owner of the MAXON ULTIMATE COOLING SOLUTIONS and told him that the AC is cutting of at 16 deg temp with out making the room cool so he informed us that if you keep the temp at 16 deg it is bound to cutoff so he instructed us that we should keep the temperature at higher deg, on the 5th july he sent his service engineers for the check up, they informed that the resistor might not be functioning properly that is the reason the compressor is getting heated, they replaced the resistor but still the problem was not solved, on 7/07/2010 the AC was taken to the
MAXON ULTIMATE COOLING SOLUTIONS service centre and till date we have not received the AC and the MAXON owners are daily giving false hopes that will be delivered immediately, with out AC for the last 2 months you people are the better judge.

We would like to add that the originality of the AC is no longer lasting as the total AC has been experimented on by novice service engineers,the same at the time of free services for a year on the purchase of AC, new apprentice service engineers were sent and in the bargain the said engineers have broken one of the window AC front coil plastic panel which was never replaced and was quietly put in place and was noticed by us after 6 months.

You needful action in the matter is appreciated at the earliest

thanking you,
--
NAGHARAAJ N BHAT
B/3, SAGAR SANJOG CHS,
PICNIC COTTAGE, VERSOVA ROAD,
ANDHERI WEST, MUMBAI - 400061.
Mobile Nos. [protected] / [protected]

I HAVE PURCHASED AN VOLTAS SPLIT AC (CRYSTAL CARE) FROM THE DEALER OF COMPANY RAGHU ELECTRICAL . FROM THE FIRST DAY AC IS HAVING PROBLEM WITH COOLING . IT CAN TURNED ON FOR JUST 15 MINUTES . I COMPLAINT REGARDING THIS TO COMPANY BUT NOT GETTING ANY SOLUTION . NOBODY ARRIVES FROM COMPANY . CUSTOMER CARE IS SAYING TO SOLVE THE PROBLEM IN 24 HOURS . I M LISTNING THIS FROM 3 MONTHS . BUT NO SERVICE MAN ARRIVED TO MY END . MY COMPLANT NO IS 10JU1903106 .

Dear Supplier,

This has further reference to the subject, I would like to inform the Voltas company that i had made a complaint through your customer service helpline 60004555 on 24th of June 2010 for my Voltas Elite Split Ac 1.5 ton not working. Your service engineer Mr.Anbu K, took my ac PCB for service on 26th June 2010. Till now there is no response from him, for the last 10 days iam calling to your Customer Service helpline, iam not getting proper response from them.

My complaint no : 10JU-2403755.

This is worst response given to a customer by Voltas, I would like to get my PCB back immediately, if it is not happened, i have no other way to approach Consumer Court.

Kindly take immediate action for this mail.

Pls Note:I will make sure that here after i will not buy any Voltas/Tata Products.

I was purchesed Voltas Split AC in Month of April 20101, At the time of installation their is no any gas observed at time of testing, installer telleing us that it is not the problem & it required to be refilled. but we dide'nt accept & we demand replacement of outdore unit. they will give us after 15 days & installed ac exactly outside to our bedroom. so when it was stared the totoal noise of outdoor unit is disturbing us. the noise is very heavy to hear. from last three months i am doing followup to service center, but they take it very lightly. & person appointed for installation are having very poor knowladge.

I purchased 3 voltas vertis AC from your local dealer M/S Akarshan NEEMUCH (M.P.)on 26-06-04. In Oct'08 one of the compressor stopped working.I contacted yours office at Indore (M.P.) they asked me to contact Patwa Brothers NEEMUCH (M.P.) as they are the current dealer. I cotacted them , they took my AC with asurance of replacement of compressor within 15 days as it was in warranty period . To my information your company send replaced compressor twice near about in month of Nov - Dec ' 08 & again in Feb - March ' 09 but both the time he didn't gave it to me . Please check your record to know about the truth & please inform me the facts . But to my disbelief even after my lodging complaint to your company on 10-06-09 by no 09JU101530 there is no information to me .
Dr.Rajendra Airan

Dear Sir,
I purchase an voltas vertis plus g split ac 1.5ton from kaithal(Haryana)on 30.06.2010.the ac was already installed but compressor is not working(means outdoor unit is not worked).so i request you to check it and find the problem why compressor is no working.



thanks
address:
near punjab national bank
v.p.o. siwan, distt kaithal(haryana)
mob no: [protected],[protected]

I HAD BOUGHT TWO AC IN MONTH OF JUNE ON 22 JUNE,10.
THEY ARE NON FUNCTIONAL FROM 24 TH JUNE,2010.
I HAD APPROACHED COSTUMER CARE CENTRE ON 24TH JUNE,10.
THEY INSURED THAT FAULT TO BE CORRECTED IN 3 DAYS,
BUT TILL DATE THE AC ARE NON FUNCTIONAL AND I AM CALLING COSTUMER CARE AGAIN AND AGAIN,THERE IS NO REPLY FROM THEM.
MY COMPLIAT DETAIL ARE:

Compliant No:
10ju2404302.

10ju2602449
COMPLIANT IS WITH TIMEX ENGINEERING CO, RANJEET NAGAR.
I HAD CALLED COSTUMER CARE 50 TIMES DURING THIS TIME,BUT NO POSITIVE RESPONSE.

I HAD PAID 50000-00 FOR THIS AC,WHICH ARE NON FUNCTIONAL,
I HAVE THE TAX INVIOCE FOR SAME.
HELP ME OUT IN THIS.

TUSHAR SUNEJA
[protected]
8,WEST PATEL NAGAR

Sub: - Air Conditioner Split. Supplied by Voltas .
Dear Sir/ Madam ,

I purchased 1.5 AC Spilt Platina (Vertis) from your sub distributor NR Enterprises Residency Road Jammu on 08.04.2010. The 1.5 AC Spilt Platina (Vertis) has,
1. Sr No Unit:- 4551139P10C005348.
2. Compressor Sr No :- 45511156P10C003728.


On 23.06.2010, the above AC stop functioning. I contacted the seller shop, and they advised me to approach Toll free No [protected] and get the complaint registered. Accordingly I got my complaint registered with above quoted Tool Free telephone. The complaint No given was 10JU 2200077 on 22nd / 23rd June 2010.

Me Sonnu from Jammu appeared at my residence after two days and told that in PCB some I/C has fused, and promised that after day or so, the company will replace the PCB with new one as the AC has hardly served only about two months. He came and installed the PCB , immediately after installing PCB again some I/C was blown out , resulting in heating of the AC. I again reported the Toll free No and narrated the inefficiency of the so called mechanic. Again after a day or so Mr Kishore another novice appeared in my house to set AC . He did the same and nothing happen which would have reduced our miseries.

Both the so called mechanic, neither have knowledge of circuit nor they know the job, as it is evident that the new AC which stopped functioning on 22nd June 2010 is still faulty.

The above story is enough to prove that some learners were deputed to experiment with my hard earned money.

It is requested that
1. My AC be replaced , if the so called mechanics are not competent to find out the fault.
2. Please depute a fact finding executive to find out why the novice are being deployed for attending newly purchases AC and save the reputation of the firm.

You will appreciate that the AC is not ceremonial in summer . There is no compensation for the miseries we are suffering with your so irresponsible trouble soother staff. I feel that they are bent upon to make us uncomfortable and spoil the name of the company which company took years to attain this glory.

This is not with me only but the same story was told to me by the proprietor of Suri Nursing Home Canal Road Jammu who purchased two such AC’s in this summer .
Either there is a manufacturing defect in these designs or your so called mechanics have not been fully acquainted with this new AC, circuits..

In case you are also like to defend the so called mechanics , then I have no alternative left with me but to approach Media, JAGO GRAHAK JAGO, as well as Hon’ble Consumer court/ full fledged Hon’ble court for deceiving consumer under Guaranteed / warrantee clause. We will also sue the company for defrauding the consumer specially ladies by supplying rejected pieces of AC. Beside this the hardship we are facing also need compensation worth Rs 10000.00 per day of our miseries , resulted due defective piece AC supplied to after getting full payment .
This will become notice for approaching Hon’ble Court .

Hoping you will appreciate the gravity of the problem and come forward to save the reputation of your company.

Regards
Mrs Amrita Billowria,
House No 242 Patel Bazar
Jammu.
1.07.2010

[protected]@yahoo.com

I HAD BOUGHT A VOLTAS SPLIT AC 5 YEARS AGO
AFTER 3-4 MONTHS WE HAD A PROBLEM WITH THE REMOTE CONTROL OF THE AC
SO WE GAVE THE REMOTE CONTROL TO THE AUTHORISED DEALER(NAIK REFRIGERATION)
BUT ITS BEEN 5 YEARS WE HAVENT RCVD THE REMOTE YET.
IT FEELS SO BAD THAT WE SPEND SO MUCH MONEY ON A AC AND THERE IS REMOTE TO OPERATE IT.