[Resolved]  Voltas Ac — Non attendance of Service call

I had purchased Voltas AC with after sale support service. However I am not getting any response from the company after repeated call at[protected], [protected] and SMS 'AC'on 53636. While company is advertising that customer can call at any time in 24 hour and 7 days. After calling at this number customer kept on hold for indefinite time and no body responds the call. I am suffering a lot since last 15 days and looses substential amount in doing call and holding for long time with a hope that some body will attend the call. I do'nt know why such a reputed company sells its products with falls commitment. Please look into the matter by providing safeguard to customers in large.

with regards,

R.K. Agrawal
[protected]

Dear Sir/M'am,

My Complain against the Mohyal Air-Conditioning & Co., Safdurjung Enclave, New Delhi -110029.

I had purchased AC Voltas 1.5 Ton Vertis premium on 11th June, 2008. Still within Gaurantee period.

Last week, i called to the above mentioned Authorised Service Centre, person name is Mr. Gautam. He didn't come even after promising me. Always try to escape from attending my call and at last switched off. After that, i contacted to Mr. Sandeep - "He advised me since my gaurantee period is near about to expire, so don't try now for service". He asked me why didn't i do it earlier in Mar or Feb. They are busy now and not able to attend my request. They would TRY later on.

It is the MORAL DUTY of the VOLTAS CO. and is bound to compel them for AC service.

I HOPE you will consider my matter at the earliest.

Thanking you

Your faithfully
SHARMISTHA RAY
email: [protected]@gmail.com
Ph: 91-[protected]/[protected]

THIS IS REALLY SHOCKING THAT A COMPANY LIKE YOURS HAVE SUCH A POOR SERVICE AND CUSTOMER CARE

I AS A DIRECTOR OF MODI TILES AND SANITARY HOUSE PVT LTD, ORDERED SEVEN SLIT AIR CONDITIONERS OF VOLTAS VIRTIS IN THE YEAR 2006, OUR SHOWROOM WAS BEEN VISITED BY MR SAHOO OF YOUR COMPANY AND PLASED THE REQUIREMENT OF SEVEN AIR CONDITIONERS AS PER THE AREA OF THE SHOWROOM, THE DELIVERY WAS MADE ON 18/10/2006 AND SO WAS THE INSTALATION AT MY SHOWROOM AND SINCE I HAD PROBLEM WITH THE MACHINES.

SEVERAL COMPALINS WERE MADE TO THE DEALER M/S NATIONAL ELECTRONICS BUT THE PROBLEM WAS NOT BEEN SORTED OUT BUT INSTEAD THE SWING BLADES WERE BROKEN, THE SWING MORTORS WERE BEEN EXTRACTED AND STILL THE MACHINES LAY WITHOUT IT

SEVERAL COMPLAINS TO YOUR SERVICE STATIONS AND TO THE TOLL FREE NUMBER [protected] WENT UNATTENDED

SINCE LAST TWO YEARS I HAVE SUFFERED A LOT WITH YOUR MACHINES AND NOW IT’S HIGH TIME IF THIS MATTER DO NOT GET ANY RESPONSE WITHIN A FORTNIGHT I WILL HAVE TO KNOCK THE DOORS OF THE CUSTOMER FORUM.
HOPING FOR A POSITIVE EFFORT



FOR
MODI TILES & SANITARY HOUSE PVT LTD

i am voltas ac user and my ac is not working from several days.i have allready file a complain regarding the problem several times in voltas office but i think they are very much careless regarding the customer complain. this will loose the loyalty of the customer towards the company.So please pay attention on the complain...

VOLTAS — DEFECTIVE AC SET, NOT REPAIRED DURING GUARANTEE PERIOD AND NOT REPLACED

Dear sir,

We have purchased an voltas AC on 09/08/08, from M/S Electro Cooling appliances, Guwahati, 1.5 ton, vertis plus Window AC, srno.037282.After purchase, it was not working, the dealer informed that it was a defective set.After 3 months with service centre, it was reinstalled at our residence.

In April, 09, when we needed AC on arrival of summer season, there was a problem that the compressor was always swithched -on even after the AC was switched -off.We have been complaining for the same to M/S Electro Cooling Appliances since April, 09.

But when it was not repaired, on 17/05/09, we e-mailed to company as a last option. On 19/05/2009, one tech.of company`s authorised service centre has taken the circuit and subsequently complete set from our residence, the repair of the same was delayed and the same was reinstalled on 06/06/09.

But still the same problem persists-compressor is always swithched on even if temprature reaches below the set temprature, even if AC is switched off and even in FAN mode.

I do not want to give the AC for further repair as your serivice centre normally takes few months in repair and I do not want to spoil my summer after bearing the cost of AC 10 months earlier. I claim of replacement of defective set with new AC as per the terms of guarantee. Being a large corporate, the company should adhere to the terms of guarantee .

Being harrassed by the poor service, poor quality of AC and not adherence to the guarantee for purchase, I will not have any other option but to take a legal help in the matter. But I request the company to provide the good service in north east also as we are paying much more than what paid by the customer in other parts of India.


Shelly

We have purchased water dispenser on 09/2008, from Sri comfort solutions, Vijayawada. Water dispenser is not working properly.We complaint many times, no response. we are very unhappy for your service.

I had purchased Voltas split AC 2 ton from Pal and Company Rohtak haryana. However I am not getting any response from the company after repeated call at [protected], [protected] . AC is not working properly.I complaints 4 or 5 times .From one month i am complaining but no response from the dealer or Customer care i am getting. I do'nt know why such a reputed company sells its products with falls commitment. Please look into the matter by providing safeguard to customers in large.

with regards,

Amit bansal
Mno: [protected]

Voltas AC — Non attendance of complaint

We purchased a 2 ton Vertis Plus Air conditioner on May 8, 2009 from Hindustan Refridgeration Stores, 2, 4, 5, Netaji Subhash marg, Darya Ganj, new Delhi - 110002, Bill No. 22803. The same stopped working on . June 06, 2009 A Complaint was lodged for the same on June 6 2009, on telephone[protected] Complaint No.09JU063289. which has not been attended till today. Everytime we call them up, we are told that the same would be attended today before the day end, but that's never to come. Ours is a place of Public interest and the non attendance of the complaint causing us a lot of discomfort, harassment as well as loss of revenue. Please let us know what measures could be taken for the same and is there anyway that we can return the air conditioner and claim the damages from the Company (Voltas)?
Any help is highly solicited.

Thanks

Prashant

I am facing same problem. Customer service is totally useless. They always promise to attend the complaint same day, but no technician has ever visited till now. My complaint no. is 09MY123849, and I hope Voltas authorities are listening.

voltas vertis plus 1-5t a.c — voltas authorised dealer tiruchy not attending complaint.

The voltas vertis plus model AC was bought from m/s sophy's syndicate, Tiruchirappalli on[protected].The serial no/ oe AC :4551036co8d18262.now the AC is not working properly and foul smell is coming when it is switch on.A complaint was lodged one month back to m/s sophys syndicate Tiruchirapalli with remainder almost daily over phone.The above company is not at all taking any response to attend the repair.It is requested your goodself to make necessary arranngements to attend the repairs at the earliest please.

Dear sir/Madam,

We, are the Authorised dealer, of Durian Brand Furniture.Sir, we had Purchased 3 split AC and 3 Window AC.of two ton for our showroom and one window AC 1.5 Ton for oue house, from your authorised dealer at Agra namely Unique Refrigeration 6, uday bhawan near atamaram sons, bhagawan talkies crossing agra-282005, dated 4.08.07. I had made 10 to 15 phone calls to your dealer for servicing our AC bt, did not get any positive response. Now the current position is that voltas ac which installed in our showroom did not cooling our showrrom. And at this position our customers are facing a lot of hot and said which ac you have installed in your showroom, and now we also feeling that we are cheated by such a renound TATA company.And now i never suggest anyone to purchase TATA Voltas AC, coz. there service is too much poor.Now i think you understand my problem and solve this as soon as possible. I had purchased AC from TATA company only and only for her name and brand, sir, i request you please take a strong and tough action against your dealer other wise, you better understand how much value of TATA GROUP in market. so please do the needful.without satisfied the client no brand can survive long lasting.

Regards

Jayesh tripathi

you may call them at [protected].
They generally hear you on this number and even send a technician. However it is a different story that the technicians have no knowledge of their job.
Regards
Rohini

I purchased voltas split a/c 1.5 ton on 12.06.2009 from VIVEKS LTD tambaram chennai and within a week of installation the machine faulted we called the voltas service center but there was no response for our call.We are very unhappy with the poor customer service.plz take action against tis sir.We thought that tata ac was the best but they failed to fulfill our expectations.If the a/c does not work even for a week then what is the use of buying a tata product which is known world wide.Here after we will not suggest anybody to buy a product from tata.plz look into the matter and take necessary action against our complaint

A.C was not cooling, Complaint filed on 25 june 2009, complaint no 09JU250270, inspite of frequent reminders no hearing till date, repending about decesion of buying a voltas product, stop saying "INDIA KA A.C." mere desh ka naam kharab hota hai...!!!

WINDOW A/C. — NO RESPONSE OF YOUR AGRA SERVICE CENTRE

DEAR SIR,


WE HAVE GIVEN OUR WINDOW A/C TO YOUR AGRA SERVICE CENTRE VIDE WORK ORDER NO.R16060507 DTD.16.06.09 UNDER ESMS CLAIM NO.[protected] DTD BUT TILL DATE WE HAVE NOT RECD OUR A/C NOR ANY SATISFACTORY REPLY FROM YOUR SERVICE CENTRE YOUR OFFICE SERVICE IS VERY VERY POOR. PLS CHECK WITH YOUR AGRA OFFICE AND ARRANGE TO DELIVER OF A/C ON WORKING CONDITION IMMEDIATELY.

VOLTAS 2TON AC — NON DELIVERY OF AC

THE INDIAN INSTITUTE OF INTEGRATIVE MEDICINE, JAMMU ( INDIA ) PLACED ORDER FOR 2TON AC SINCE MORE THAN ONE MONTH BUT TILL DATE THE SAME HAS NOT BEEN RECEIVED YET BEING TOO HOT SUMMER WE ARE FACINF THE PROBLEM. IT SHOWS THE COMPANY IS NOT GOOD IN DEALING WITH CUSTOMERS

Dear Sir

I have purchased one Voltas (Vertis Plus 1.5 ton) Split AC from M/S Shah jee Electronics on 24.06.2009 vide their bill no 13775 for Rs 25000/- It was working properly till 15.07.2009 from 16 July onward it is not working properly after every fifteen minute its fan motor getting stopped its giving the hot air instead of cooling the room.

On 19 July 2009 I lodge a complaint through customer care cell and they have given me the complaint no 09JL190064. An engineer from Voltas came for repairing the machine on same day 19.07.2009 from the service center of Voltas and he has taken out the fan motor from the outdoor unit for replacement and he has assured us that it will be replace with in 24 hours and Ac will work properly. It is almost four day over nothing has happend in this regard when ever we talk to service center people they reply the voltas company is not able to provide us the fan motor and it will take another 3-4 days to replace the motor. As you know the weather of Delhi it is very difficult to leave without the AC now a days.

Therefore my request is please take the necessary action to repaired the AC as quickly as possible. As voltas is big company I can't be live that you are not able to provide the parts to service engineer if it is so I think you should give the standby to the customer. I am giving below the details of service center from the engineer came and who is saying company is not providing the parts to us.

Name of Service center of Voltas.

Raj Air Conditioning company
S-25 Shop No 1 Shalimar Gargden Extension
Ghaziabad UP

Owner name of the service Center :- Mr Rajbir

You are requested to please look into the metter and get the AC repaired at the earliest.

Thanking You


Honey Kumar Guglani
Finance Manager R K SWAMY BBDO PRIVATE LTD
R/o D-380 B, Lajpat Nagar
Sahibabad Distt. Ghaziabad UP

Mobile [protected] and [protected]
Resi[protected],

i purchase last year one split ac but its nt working properly i complaint many times but no response from ur custumer care or dealer my complaint no is 09jl 181818 pls attend my complaint quickly n solve it thnks u very much

Dear sir,
We are using voltas " vertis" (2 ton) AC for our LAB . We purchased it from voltas on 2007. Now our AC outdoor fan motor not working properly. We approached your authorised service center at cochin on[protected]. But we got very poor response from them.Every time when we call them, they says spare motor is not available from voltas . Till date AC is not serviced yet.Today we contact Mr Geroge Kutty (Area manager of Voltas at cochin )( his mob nos is [protected] )we get a very bad response from him .He says he has no responsibility at all in this case.We are using 3 other Voltas AC in our firm .For your poor service in this case, for our future purchase we will compelled to avoid the name VOLTAS FROM OUR LIST.Consider this as a genuine one and take immediate action in this regard.

for

JOJO ANTONY( QA INCHARGE)
INDOGERMAN CARBONS LTD EDAYAR
BINANIPURAM PO
PIN 683502
PH:[protected], 2558106

now ac to 53636 gives this account has been temporarily de-activated!