[Resolved]  Voltas Air - Conditioner — Pathetic Warranty service

voltas limited Air Conditioner — Pathetic service

I have purchase voltas AC a few months back which promised me free services, They have given Address of Authorised service contractor as Comfort Point in ghatkopar east, we tried a no. of times for servicing, they say our guy will come tomorrow, but no one ever comes. Now, nobody is picking up the phone as well.

I purchased an VOLTAS AC on 30.4.09 from Raj pal Marketing (Pvt.) LTD.
Now the compressor stopped working.
I made several complaints No. 10JU0303317. 2nd complaint 10JU0601339,
3rd complaint 10JU1001179,
I am sorry to say that my AC has not yet been repaired, so far.
At the time of purchased every one promised for good service, Trusting tatas service
I opted for voltas AC but Now seeing their worst service I am feeling that I was fool to trust their
service, and purchased Voltas AC.
Derler says that I am help less the company people not giving spares,
This is to MD of the company Sir, Should I go to consumer
forums for your poor service.?
I am repenting to have voltas AC
My email ID is [protected]@hotmail.com

VOLTAS — Pathetic service of Voltas A.C.

I have purchased a Voltas Vertis 1.5 ton AC from M/S Sunview Electronics, New Delhi on 4th March 2008. The air conditioner has not been working to our satisfaction since the beginning. Also there has been a leakage of gas every 3 months for the last 1 year. We have been contacting the customer care helpline for the resolution of the problem. We have been assured by the customer care personnel that an engineer from "Voltas India Ltd." would visit us to look at the nagging problem. However an executive from Ms Ginni Aircon has always been coming to our place without providing any satisfactory resolution.The attitude of Voltas towards the customers seems exactly opposite to your after sales service motto "At Voltas, we believe that our relationship doesn't end when you buy our products. It's just the beginning."

Voltas India pvt. Ltd. — Air conditioner not working

Dear Sir,
I have purchased a Voltas Air Conditioner in April 2010. It's Swing stopped working in July 2010, i have placed a complained in Voltas Customer Care. Since then i am cordinating with them and found no results. The remote of my Air Conditioner is still with them. I am completely unable to use my product. After suffiring so much my duty is to tell you about my problems and have complete faith on you, thay may be you may solve my problems.

My complaint no. in voltas customer care is 10JL0602172 and 10AU0601951, you may corss check with them and can understand how much it delayed. Hope you will help me in this regard.

My contact no:- [protected]

Thanks and Regards:
Aditya Chauhan

Sir,

Here we would like to inform you that we have purchased 2 units of VOLTAS A.C. (2 Tonne) on 20.05.2010. Now the condition is that the A.C's. are not in order hence no cooling is being made in the Bank premises. We have logged the complaint at their service desk on 04.05.2011. but till date it is not being resolved despite the repeated reminders (at least 2-3 times a day) nobody bothers to attend the complaint. We have also called at their central service centre and requested them to transfer the line to their higher officials but no response was received by us despite the line was held by us at least 20 minutes. Then we again called at customer care centre and and we were again assured that the complaint will be resolved by the Saturady or Monday end of the day but till date the position is same.
Sir, kindly take a kind view on the above mentioned complaint and take some strict action on that as we are being harassed by the company since last 10 days and the functioning of the bank is also effected due to humid conditions. Functioning of the system is also effected by the higher temperature.


Your's Sincerely
Manager
Punjab National Bank
D.A.V. College, Hathi Gate
Amritsar - 143001
Contact:[protected]

Tata Voltas Air Condition — Hopeless Services From Tata Voltas

Dear Sir I want to Lodge a Complaint Against Tata Voltas Split A.C..
Its Been 9 months to Purchase Voltas A.C.
problem Is that i am Suffering technical Problem In that from Last 3 months & I hv called in company hundred times but they are not Taking any Action. There are Lots of Excuses Like.
1.Spare Parts are not available.
2.My Service Man is On the Way.
3.My Service Man will come to u by Tomorrow.
4.I lodged a complant sir, my service man will come to u.
5.No Engineers are Available rite now.
& lots of more Excuse over there.
Acttualy this A.C Is In my office.
So I am losing my Business also. Now i am really frustrated & Irritated from Company.
Please Do Something. If they Can’t Give Good Service than Please Change it.

vipind — sell without confirmation

I have Nerul branch.a dealer from this branch sell my shares without my conformation. 2-3 times he does that.so please take an action against him. Dealers name is Vaibhav jadhav..
thank you.

we purchase voltas split ac 1.5 TR prime star 0115520 dated 23-5-12 from sales India p ltd -ghatlodia, Ahmedabad. challan no - 11659 inv no - 16461

there are much noise from ac machine.

pl. do needful to send a person for service

M.A. RATHOD
8 BHAGYODAY RAW BAUNGLW
NR. VISWASH CITY-2, R.C. TECHANICAL ROAD, GHATLODIYA, AHEMADABAD-61 (GUJARAT )
[protected], [protected]

I purchased an voltas 1.5 ac from an dealer ( snehanjali ) located in andheri west on 31/03/2013. The ac delivered to was tried to installed on 28/05/2013, but the company person told me that the ac is not new and is an replaced peace. I called up the dealer so he marked the complaint to voltas. On 29/04/2013 company employee came and visited and made an report claiming that re ac is replace peace and is of 2010 model. Dealer told me that they will not be able to change the ac until they get an confirmation from the company. Company people promised me that you will get an new ac within 24 hours but after waiting for the same I did not got any response either from any party. Neither dealer nor voltas is ready to change the peace when I paid for the fresh peace. Now on Monday am filing an case against both the parties as they have cheated and miss guided me and be fooled just to sell their product. In case the message is read by any voltas official please call me nog the undersigned no.
Looking for an quick response
Regards
Varun kataria
[protected]

Dear Team

Plz find the trail mail which have been wrote to your department for getting solution of my complaint. But still I am not getting any response at their end.

Thanks & Regards
Manik Mehra
[protected]

Sent from my iPad
Begin forwarded message:

From: MANIK MEHRA <manik.[protected]@gmail.com>
Date: 24 August 2014 2:58:46 pm IST
To: "Vcare /UPBG/DEL" <[protected]@voltas.com>
Subject: Re: Disatisaction about product & service

Dear Team

My complaint has not been resolved yet. I am very fed up all these things. No one is bother to resolve my complaint including my dealer Raja & Co. Amritsar from where i had bought the product last year. They all are talking very rudley on my compalint and never coming to my palace to resolve the same. They are demanding for service charges & repair fees where as i had logged the complaint for no cooling of product in warranty period of product (01/06/2014). Now I dont want to repair the fault of no cooling because your service technician had already done this for 2-3 times in 2 months. My dealer has given me a product which does not work properly n also had repaired 2-3 times in a year only. I want to know that which product needs too much repair in a single year only that means peace was defective at the time of purchase. Team my hardened money is going into vain because no action is taking at voltas end. I want to repalace my product as soon as possible instead of any repair. I shall be very thankful to you. After that I will have the way to reslove this case through district consumer forum with interest of 1 year 3 months and harsement cost as well. I shall also report this case as soon in newspaper punjb kesri and ruined the reputation of brand like voltas.

Thanks & Regards
Manik
[protected]
On Jul 20, 2014 5:42 PM, "MANIK MEHRA" <manik.[protected]@gmail.com> wrote:
Dear Team

I am surprised to see that what type of disgusting services you are providing to their customers. It had been already gone 50 days but yet i am not getting satisfied response at your end. My hardened money which i had spent to bought voltas AC is being worthless. I am totally frustate with all this. Even your service providers are using rough language n could not able to resolve the issue as on date & asked to me that they are not free to see my complaint again n again.
These all things will make effect in future on reputative brand like voltas. Now i have no another way except to file the case against voltas n your service provider Lucky Refrigerator for mentally harasement about service issue in consumer court. I shall recover my product n harsement cost through consumer court only.

Regards
Manik
[protected]
On Jun 28, 2014 10:47 AM, "Vcare /UPBG/DEL" <[protected]@voltas.com> wrote:
Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Punjab branch Service Head to take immediate action and resolve the issue.

For further information, please feel free to contact us.

Best Regards,
Shivaputrappa.Patil
Customer Care:[protected] /[protected]. SMS <AC> to 56677.
Email: [protected]@voltas.com


On Fri, Jun 27, 2014 at 9:52 PM, MANIK MEHRA <manik.[protected]@gmail.com> wrote:
Dear Team

This complaint is regarding
Desatisfaction of voltas AC & moreover about false & poor service at your end. I had logged the complaint on 1st june regarding poor cooling of Voltas split AC 1.5 ton but yet your people's could not able to resolve this issue. Every time your technician came & talked roudly & used abused language with my family that without any reason u are loging complaint again n again. Even though they could not found the actual fault in AC Cooling. At last according to my opinion there was some fault in AC PCB pannel which i told ur technician on last saturday & they have taken the PCB Pannel along with them for repair or repalacement of part & assured me that they shall fit the pannel after repair latest by this wednesday. According to your records pannel has been given back after repair to local service centre (lucky refrigerator) on wednesday 25th June. I m calling to local sevice centre from the same day 5-10 times in day but not getting satisfied revert from them. They are giving me time at several times for visit bt yet they could not able to resolve it. M totally fed up from their service n not able to understand how they people's ruined the name of reputative compnay (Voltas) like this. Even though i have not got the proper revert from voltas call centre executives & senior executives as well. Your senior executives assured me that the problem will be get resolved by today end of day by hook or crook. Now m fed up of all these false comittments & fake promises from ur call centre executives & technician as well. In future I would not suggest for volats product to any of mine dear ones due to poor service n product desatisfaction & As soon i Shall file the case in consumer court against voltas for poor sevice, product desatisfaction & harasement as well.

Thanks & Regards
Manik Mehra R/O 1696/9, Gali bagh wali, Katra khazana, Amritsar

I have voltas split AC and i have contacted voltas service centre number of times for servicing and gas refilling, Inspite of reminding number of times till date no body has turned in.

I want to also share that as such this piece was defective and i came to know after its warranty was over, as everytime i use to complaint that it has less cooling and voltas people use to say no its too warm thats why you are feeling like this and once its warranty was over i was told its aluminium tubes have hole and cant be repaired and i had to pay almost Rs 7000 for their fault..

Again no one turned up and now strongly feel that it was my biggest mistake to buy voltas AC.

We are authorised to buy CSD product being defence personnel but name voltas made me feel strongly to buy AC from open market.Sorry to say services of voltas are very poor and very unprofessional approach.

Infact when i was kept in dark by your people when the coil had holes i consoled my self as i have high regards for TATA group but now i am going to raise this to higher authorities in TATA group as such treatment and chaeting not acceptsd to me.


kindly check yourself and will wait for your reply


Comnnoiseur share shopee pvt ltd...[protected] ( old mobile mo)

Present add and mob no...25/335 arjan vihar delhi cantt...[protected]

Deepty chaudhary

Dear deepty chaudhary,


Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.


Regards,

Voltas Online Team

Dear Team,
I've purchased a split ac on 10/04/2022 with invoice no A[protected]A441 - IMEI/SR no 4552698A20CB02396, 4512754D21AA02816..after a month it's stopped working, made complaint multiple times but didn't get resolution.
Complain no [protected] has been closed without resolving the issue.engineer has visited on 13/08/2022 to check the AC and found some technical problem in coil or compressor so my Ac is in dead condition.He has taken time for one week to change the defective part. Its n guarantee period.I have used this Ac only for 20 days approx only. I am really very irate.
Request you to please arrange to change the parts and resolve the issue on priority basis.

Thanks & Regards,
Subhash Chandra
Mob - [protected]

Product is under warranty and I have made a complain 3 months ago ( just after purchased) but its still pending not getting any solution.If parts are not available please arrange to replace the AC...please reach me Subhash [protected]@[protected]