Voltas Complaints & Reviews

I purchased 1.5 ton voltas window AC in 2007. The performance so far has been below average. This season i complained to thier Service Helpline on 1st Mayto send the engineer for troubleshooting. The engineer came after one week (on 8th May) after umpteen calls and follow-up. The compressor was found faulty (under 5 years wtty). The compressor was taken on 9th May by thier Noida service dealer M/s Swift Aircare with a promise to replce the compressor within 3 days. The dealre and company helpline is so casual and not giving any proper response. This is the WORST service experience i am having. Voltas (TATA brand) is good for nothing. I am repenting my decision to go for TATA brand. I am quite satisified with other ACs (LG) whihc are working for more than 5 years and their service is prompt.

I dont know how to reach thier Managing Director. I am planning to put my Voltas AC in a coffin and send it to thier MD.

vipin dhaundiyal (Noida)

DEAR SIR,
THIS IS A COMPLAINT ON BEHALF OF MY CLIENT MR.GAURAV SHARMA, WHO PURCHASED A VOLTAS AIR CONDITIONER VIDE BILL NO.13230 DATED 23/05/09 . FROM M/S LAXMAN SALES CORPORATION, MATHURA.
THE A/C WHICH IS NOT EVEN A YEAR OLD STOPPED FUNCTIONING A 2 MONTHS BACK, WHICH WAS AFTER SO MANY COMPLAINTS TO THE DEALER WAS PICKED UP FROM THE PREMISES WHERE IT WAS INSTALLED.
NOW THE PROBLEM ARISES WHEN MY CLIENT IS ASKING FOR IT’S A/C TO BE INSTALLED BACK. THE DEALER IS MISBEHAVING AND NOT GETTING IT DONE. EVERY NOW AND THEN HE MAKES EXCUSE FOR THE SAME. HERE I WOULD LIKE TO TELL YOU THAT THE PRODUCT WAS PURCHASED ON “VOLTAS” COMPANIES REPUTATION AND NOT THE DEALER.
ITS BEEN 2 MONTHS AND NOTHING HAS BEEN DONE SO FAR. TELL ME WHY A CUSTOMER SHOULD BUY A/C OF SUCH A COMPANY WHEN THERE IS NO AFTER SALES SERVICE WHEN ITS REQUIRED MOST DURING SUMMER TIME.
ITS REQUIRED THAT A ACTION SHOULD BE TAKEN AGAINST THE DEALER AND A QUICK REPLACEMENT OF THE A/C OR THE PART SHOULD BE GIVEN TO MY CLIENT AS SOON AS POSSIBLE..

YOURS FAITHFULLY
RAJIV SHARMA
(ADVOCATE)
[protected]

I purchased an Voltas Split air conditioner(Vertis) from a local authorised dealer in April 2008. The very same day of installation the A/C would stop automatically after 15 minutes without any cooling effect. I observed that the technicains who installed the A/c were in a hurry to finish the job and didn't even wait for long to check if it worked fine. After registering a complaint, the next day another technicain came and checked the outer unit.. we found a wire that was not connected to one of the points... after that was fixed.. it continued working for few days and stoped once again... this time without any cooling effect the ac would remain on.. once again a new complaint was registered... technicains came... took away the outer unit and replaced the compressor with a refurbished one after a week.. it continued to work for one year.. and once again the AC stopped functioning... all this time I was not charged anything for the service as the ac was under warranty. Now Inorder to get this fixed I've sent a few mails to the senior officials of VOLTAS and they say that due to the location I live in .. such cases are common and I would have to shell out Rs2500/- to get the gas refilled,, earlier the amount suggested was Rs 3000/-... after having spent Rs.24000/- to buy a VOLTAS ac which I thought was worth has turned out to be a disaster... More over the company is refusing to get it replaced,,, I'm not keen it getting it repaired and facing the same issue every six months .. My friends who live in the same area and purchased other brands have no such complaints and has never got their ac serviced in less than 2 years.. I am asking for a refund... 100% refund..no replacement as i have no faith I this brand anymore

I Bought a Split AC From Voltas , like after and year the service technician came for rectifying a small problem, when checking the broke the swing blades and swing motor.They wrote on the bill that they would defenitely replace it for free but when we call them they say were are bringing it , again after 5 months we called them they say we gave it to your person , finally after 8 months they do not respond at all we tried the call centre after that they also do not respond what kind of company this. Please give me a suggestion

We logged a complaint on May 4 for Voltas AC. THe fault was fan motor not working. Ac wa sunder warranty. On lodging teh complaint the customer care told teher will be a person at our house within 48 hours.

The person came on 3rd day and left after checking the AC , stating that he will come back witrh the new motor.

No body turned up for 2 days na dtehn we called again an dthen that very day attendant came and checked. He said teher is no fault, too our signatures on customer copy an dleft.

Depsiet telling him to open teh fan motor & check, he did not do it stating there is no fault and AC is wkng fine.

The moment he left-AC started making loud noises and we calel dhim immediately, to which he said he willc ome iwth teh motor. IT is 5 days now an dnone has turned up.

On calling them again & againa-they keep promising time,but no one turns.

I was recommended to choose Voltas AC becauise of its good after sales service-But here on i iwll not recommend Voltas to any of my near & dera ones.

Voltas is a horrible experience!

I Kishore, purchased one 1 ton window ac of Voltas brand from Viveks on 14/7/2007. We were also using a stabilizer which was recomended by Viveks, for running the ac.
By May 2009, the ac did not function due to compressor failure siting voltage fluctuation. On receipt of the complaint, technicians from Viveks took our ac for repairing and returned the ac with replacing another compressor.This time they advised us to use double booster stabilizer for prevention of the same problem.
They charged Rs 2500/. for attending the repairs.
Now, again the ac went down yesterday because
of the same problem, inspite of we using double booster stabilizer.
How come a leading Indian brand like Voltas can deliver products of these quality? Though there is a 5 year warranty for compressor, is it necessary for us to pay Rs 2500 or 3000 every year?
Wont the companies take any responsibility for
such product inefficiency?
I dont have 4 ac's in my house but my 4 member family rely on the ac to beat the heat.
Can I get some comfort?

I purchased this Voltas split AC Vertis Gold 1Ton on March 16, 2010, from Snehanjali Electronics, S.V. Road, Malad West. After 1 month o[censored]se the AC stopped cooling and started making noise. I registered a complaint no. 10MY0701721 on May 6, 2010 and was told that within 2 days the complaint will be attended. After 4 days I again went to the showroom (Snehanjali) and was told that it will be attended to immediately. At last some Mr. Prakash from Ayesha Enterprise, Goregaon East who are Voltas Ltd. Authorised Service Franchisee for whom I was waiting since morning came in the evening 5.00 p.m. for the checkup on May11, 2010, and said that the AC gas is short and will be done by the next day 10 a.m. and gave a report no. 3443. After trying their telephone since morning 10.30, I got through them at 12.30 and was told that the technician will come the next day i.e. on May 13, 2010, by 12 noon. after waiting till 1.00 p.m. I went to Snehanjali showroom and was told by Mr. Pandya who is suppose to be the main person of Snehanjali, that my complaint will be attended after 5 p.m. After waiting till 8.45 p.m. Mr. Pandya directed me to Mr. Mithun (Area Sales Manager), who didnt even know that when the technician was suppose to attend me. He told me that the technician will be free by 10 p.m. and will not be able to come today. He said he will attend my complaint tomorrow May 14, 2010 at 11 a.m morning. I dont understand what type of management is this, and is the company Voltas Ltd. fooling the customer. I would personally like to appeal the public that never in your life buy this Voltas company's AC. As of now I am in a fix, as I have spend Rs. 22000/= and have got no value for my money. This company's AC is a 3rd grade box. This company only make big promises and big advertisement to lure the public, but have no commitment as well their product is 3rd grade. I think they are just cheating the customers.

I purchased a 1.5 ton Window AC Voltas Vertis Elite on 31st Oct. 2009. At the time of installation the window grill was found broken in the box packing. The same was replaced on 12th Dec. 2009 a good one and half months after installation. I complained that remote was not working on 3rd May 2010 but even after 10 days the company is yet to attend to the complaint. The after sales service is very poor.

I have bought a 1.5 ton window ac from Voltas. Ever since I enquired about the dealer networt I have been facing problem with Voltas sales and aftersales service at every stage.

This is the worst company I have ever interacted with. They are not bothered about the customer and are not responding to any emails. Their exclusive dealer "Gharcool Enterprises" in Thane has overcharged me and I need some clarifications from the company but unfortunately they have choosen not to respond and let the matter die a slow death

Given below are the details have various emails sent to Voltas

From: Kishore Gera
Sent: Wednesday, May 05, 2010 4:36 PM
To: '[protected]@voltas.com'; '[protected]@voltas.com'; '[protected]@voltas.com'
Subject: FW: Reply: VIP-Vcare-10MR2500469-Kishore Gera-Mumbai
Importance: High


Hi,
Would appreciate a response from you.


Regards

Kishore Gera





[protected][protected][protected][protected]
From: Kishore Gera
Sent: Tuesday, April 27, 2010 2:27 PM
To: '[protected]@voltas.com'; '[protected]@voltas.com'; '[protected]@voltas.com'
Subject: FW: Reply: VIP-Vcare-10MR2500469-Kishore Gera-Mumbai
Importance: High


Hi,
Would appreciate a response. Not responding to a query will not automatically solve it. You need to come clear on this transaction. If you feel, as a customer I am wrong please communicate or take corrective action against the Dealer. Afterall he is your exclusive brand associate.

I would like the excess amount charged to me, to be refunded. This would atleat take care of future transactions by your authorised Dealer.

The issue is not about money but about the ethics. I am talking about Tata Code of Conduct.

Would appreciate to know what the Company feels about the transaction and the service level extended by your dealer.

Regards

Kishore Gera





[protected][protected][protected][protected]
From: Kishore Gera
Sent: Wednesday, April 21, 2010 10:53 AM
To: '[protected]@voltas.com'; '[protected]@voltas.com'; '[protected]@voltas.com'
Subject: RE: Reply: VIP-Vcare-10MR2500469-Kishore Gera-Mumbai
Importance: High


Hi,
Do take your time but would appreciate a reply. I need clarity on this transaction and the service levels.

Regards

Kishore Gera





[protected][protected][protected][protected]
From: Kishore Gera
Sent: Monday, April 19, 2010 4:02 PM
To: '[protected]@voltas.com'; '[protected]@voltas.com'; '[protected]@voltas.com'
Subject: FW: Reply: VIP-Vcare-10MR2500469-Kishore Gera-Mumbai
Importance: High


Dear Sir,
I have finally managed to get a invoice copy from your authorised Dealer - Gharcool, on Friday Evening.
While buying the AC I was comitted a price of Rs.16890/- plus octroi which would work out to Rs.17669/- which was promptly paid by me. Obviously if it is price + octroi then octroi receipt is required to be handed over to me. However, I was shocked when Gharcool handed over to me a invoice for Rs.17669/- against a comitted price of Rs.16890/- for Tata Employees.

How can the dealer bill me on a higher price under the pretext of this including octroi [which was supposed to be a reimbursement]. How can octroi be charged under Basic Price + VAT. Obviously, he has not paid any octroi on the AC which was delivered to my house. He had comitted a installation charge of Rs.350/-, however I have been submitted a receipt of Rs.500/- twds the same.

Even today, the installation report is pending. I have been handed over a installation report which has the name and the address of some other customer. My warranty card has also not been filled up by the dealer. I donot know my compressor serial no.

I am attaching the docs which have been given to me by Gharcool. I am the person who is being harrassed by the Dealer and when I brought these ir-regularities to his notice, he started accusing me of settling some kind of scores. I am not one of the silent sufferer hence taking this issue with Voltas Management.

My demands are not excessive. I am demanding my rights as a customer. After I have paid the money to a authorised dealer, I am supposed to get proper docs and the product delivered and installed at my house. These are basic rights of a customer.

I would like to know
1) Will my warranty be registered without the dealer filling up the warranty card
2) Can the dealer charge me more than the price listed down for Tata Employees. I have not yet paid his installation charges since he seems to have overcharged me on the Invoice.
3) Is Voltas not responsible for any of the acts and behaviour of his authorised dealer and take corrective action.
4) Is it a crime to fight for your Basic Right as a Customer.





Regards

Kishore Gera





[protected][protected][protected][protected]
From: Kishore Gera
Sent: Tuesday, April 13, 2010 3:59 PM
To: '[protected]@voltas.com'
Cc: [protected]@voltas.com; [protected]@voltas.com; [protected]@voltas.com
Subject: RE: Reply: VIP-Vcare-10MR2500469-Kishore Gera-Mumbai
Importance: High


Hi,
I am writing this mail to you after almost 12 days. I have not yet received Invoice Copy and the Octroi receipt, for which amount has been collected from me by the Dealer. I have been calling up the Dealer every alternate day and except for one day on which he offered to come to my house late in the night, nobody has visited me.

My warranty card has not yet been filled up by the dealer - Gharcool [Vikram].

This is really frustrating. I have nothing more to add. You can very well judge the service provided by your authorised dealer and the customer response. Everybody doesnot have the resources to get in touch with company officials. I have checked with couple of my friends who have VOLTAS AC and the after sales service feedback has been quite poor, quite understandable by the way your authorised dealer is behaving.

Would request you to please take up the responsibility and ask the dealer to provide basic service to customer. I need my Invoice Copy, Octroi receipt and the warranty card to be filled up by Gharcool.


Regards

Kishore Gera





[protected][protected][protected][protected]
From: [protected]@voltas.com [mailto:[protected]@voltas.com]
Sent: Thursday, April 01, 2010 4:37 PM
To: Kishore Gera
Cc: [protected]@voltas.com; [protected]@voltas.com; [protected]@voltas.com; [protected]@voltas.com
Subject: Reply: VIP-Vcare-10MR2500469-Kishore Gera-Mumbai



Dear Sir,

We acknowledge receipt of your mail and sincerely regret for the inconvenience caused to you with respect to delay in resolving your complaint.

Serv complaint has been resolved by our engineer. We have received report stating that problem has been resolved.

Looking forward for more opportunities to be of service to you.

Best Regards and Thanks,

Rakhee Patel,
UPBG - Service,
Voltas Ltd.
A TATA Enterprise
Customer Care (24x[protected] ,[protected], 6000 4555, SMS <AC> to 56677, email : [protected]@voltas.com, web : voltasac.com
----- Forwarded by Operator Op1/CALLCENTER/MUM/IN/VOLTAS on[protected]:15 PM -----
VCare/UPBG/MUM/IN/VOLTAS
[protected]:48 PM
To Rajesh Lanjekar/Service/MUM/IN/[protected]@VOLTAS
cc Venkatesh Madugula/Service/MUM/IN/[protected]@VOLTAS, Operator Op1/CALLCENTER/MUM/IN/[protected]@VOLTAS
Subject Fw: BAD and Incomplete Service by Gharcool Enterprises








Dear Sir,


Pls do needful.





Thanks & Regards

-----Forwarded by VCare/UPBG/MUM/IN/VOLTAS on 03/26/2010 04:48PM -----

To: <[protected]@voltas.com>
From: "Kishore Gera" <[protected]@titan.co.in>
Date: 03/25/2010 10:30AM
Subject: BAD and Incomplete Service by Gharcool Enterprises

Hi,
I am working for Titan Industries limited. I am a TATA EMPLOYEE. I stay in Kalyan [West] and I had to purchase a 1.5 ton Window AC and I was in a hurry. I visited some of the local shops and VIJAY Sales. There were exciting offers on all the ACs except for VOLTAS. Llyod had just introduced its AC in the market and were available at almost 40% discount to VOLTAS. However being a TATA Employee I thought I should purchase a TATA product.
I registered myself to the TATA WORLD and manage to get a list of authorised dealers for VOLTAS. I contacted Gharcool Enterprises in Thane [W]. I spoke to Vikram the person managing the shop [may be the owner] and told him about my requirements. I also told him about the urgency. He assured me that he will get the AC delivered within 2 days at my house against a cheque payment {cheque amount Rs.17669/-} and a copy of identity card.
I handed over the cheque to him on March 19th 2010 at my residence. RN No 947 has been issued to me by Gharcool Enterprises. I had the the electric connection and the space required for fitting the AC in place. I was told that the frame would require some modifications and the wood needs to be filled inside the hollow aluminium frame. I was told by Vikram that he would arrange for the carepenter within a day and get the AC installed by Sunday or latest Monday.
My agony started from there. There was no sign of the carpenter. I started following up with him and he kept assuring me that the carpenter would visit my house any moment. It went on till Monday afternoon. Monday evening a person called me up claiming to be a carpenter and assured me he will be at my house by 7.00 pm. Again my chase started and with every phone call I was assured that the carpenter would be at my house in next half an hour. Ultimately at 10:30, I decided that this is enough and I took a day off on Tuesday and arranged for the carpernter and got the work done. All this while the Shop Owner - Vikram had stopped attending my phone calls. I managed to get in touch with him on Tuesday afternoon and was assured that the AC would get delivered any moment. This went on till late evening after which I lost my cool and called up your call centre and spoke to the senior team.
Vikram landed up at my house at around 10 p.m. with the AC which was delivered against DC No 840 /23.03.10
AC Serial No is 4010903A09L034763. I was not handed over the Invoice and the Octroi receipt for which payment has already been collected from me. I was told that the installation would be done on the next day i.e. 24th Mar 10 and someone by the name Bhavesh would visit my house for installation. The AC has been dumped in my Bedroom.
I started calling up yesterday evening when no one turned up in my house for installation. I was assured that the person is on his way and would reach my house in next 15 minutes. This went on till 9:15 p.m. He stopped attending my phone calls after that and I kept on waiting till 11:00 p.m. after which i gave up. I have got 2 small kids in my house who were also getting impatient along with me.
Till now he has not switched on his mobile and is not picking up his landline. His contact nos are
[protected] /[protected] /[protected]
HAD I known this is how VOLTAS treats its TATA employee CUSTOMERS, I would have never dared to order for a VOLTAS AC. This is the worst experience with VOLTAS and no wonder people opt for foreign brands like LG and Samsung instead of VOLTAS.
If you feel that I have not been treated properly please blacklist this dealer and ask him to apologise. The least I would expect is that the Company personnel attends me for a installation on a urgent basis and restore my confidence in VOLTAS - a TATA Company. Tata companies are known for being customer friendly.
I would not hesitate to escalate this matter to BOMBAY HOUSE, incase i am not serviced as per the TATA Culture. I have taken photographs of the manner in which the AC has been dumped in my bedroom.
My contact No is [protected] /[protected]

Regards

Kishore Gera

[protected][protected][protected][protected]

From: [protected]@voltas.com [mailto:[protected]@voltas.com]
Sent: Thursday, March 18, 2010 12:41 PM
To: Kishore Gera
Subject: Voltas Contact Us
[IMAGE]

Mr/Ms Kishore Gera has submitted the following query.
Name Kishore Gera
Email [protected]@titan.co.in
City Kalyan
Phone [protected]
Type of Query Product Enquiry
Comments I want to buy a 1.5 ton window ac vertis plus. I had put up a query yesterday but no one has yet contacted me




Kindly do the needful.

Warm Regards
Team Voltas

I bought an AC (Brand - Voltas) from Croma, Aditya City Centre, Ghaziabad, U.P. on 11-April-2010. Since the day I bought it, I have been going thru very bad experiences with the store and Voltas. My image which was there for TATA has really gone down. It is one of the big mistakes in my life by choosing CROMA and VOLTAS.

Below are the series of incidents happened since I bought it:

1. Bought Voltas AC - Model Vertus Plus-I. Store: Croma, Aditya City Centre, Indirapuram, Ghaziabad, U.P., Bill No:[protected], Dated: 11-April-2010.
2. The offer was AC with Stabilizer.
3. Delivered on 12-April-2010 without stabilizer between 2PM to 3PM.
4. Followed up with store for stabilizer, they said it will be delivered in the evening. But not delivered in the evening.
5. Followed up again on 13-April-2010 morning.
6. Then they sent a person for installation with the stabilizer on 14-April-2010.
7. The installation was done so badly that they broke the tiles at my home, made scratches at my wooden wall. They misbehaved my wife and mother.
8. After complaining, the store manager sent someone for re-installation on 16th April 2010. It got re-installed properly but the damage that has been done was not taken care.
9. Now, the NOISE coming from AC is very BAD. It makes horrible noise and I am NOT able to sleep and use the AC. I have complained so many times to the store and VOLTAS people and once they came to see the same. But, they could not rectify the problem. When the VOLTAS person came, I was not there at home as they did not give any prior phone call before coming. The person said, the mobile battery was not charged so he could not call.

sir
i have complaint on dated 26/4/2010 vide complaint no.10AP2605138 ON toll free number. After taht several times i have made a compaint and 4 days back they have given me mobile no.[protected] and replied received from this mobile on telelphonic conversation is not proper and no body has come to attend the complaint till date i.e.8/7/2010 upto 12.30 hrs. This type of services are available from a reputed company and gurantee of compressor is 5 years at the time of sale of A/C and from the last 15 days i am running from pillar to post and no body is taking care. kindly check your services and reply me on muy mobile or email id.My mobile no. is [protected] and email id is [protected]@yahoo.co.in.
thanks
subhash chander
[protected]

IT IS A GREAT MISTAKE TO PURCHASE ANY VOLTAS PRODUCT.
I HAVE PURCHASED ONE WATER COOLER DISPENSER NAMED VOLTAS MINI MAGIC PLUS FROM THE REGISTERED DEALER OF VOLTAS FROM NEERU ELECTRONICS 2 MAIN MARKET MALVIYA NAGAR NEW DELHI ON 2ND MAY 2010. IT WAS A PACKED PIECE. THE PIECE WHEN PLACED IN USE WAS VERY DEFECTIVE. THE COOLING CUT OFF DID NOT WORKED AT ALL. AFTER SEVERAL COMPLAINTS LODGED WITH THE COSUTMER CARE OF VOLTAS. IT TOOK 48 HRS FOR THE SERVICE CENTRE OF VOLTA M/S VINTAGE SHOP NO 15 BEGUMPUR TO ATTEND TO THE COMPLAINT AND ON THE CONTRARY INSTEAD OF DOING GOOD HAVE SPOILED MY DISPENSER AND ARE NOT READY TO DO ANYTHING. MAY I ASK THE INDIAN CONSUMER TO PLEASE MAKE IT A POINT NOT TO BUY ANY VOLTAS PRODUCT. ALSO MY VOLTAS AC HAS BEEN SPOILED BY THIS SERVICE CENTRE. IS THERE ANY ONE WHO CAN REALLY ATTEND TO MY COMPLAINS. IS VOLTAS COMPANY NOT INTERESTED IN ITS REPUTED. IT IS BEYOND UNDERSTANDING ANY THING. ONLY GOD KNOWS WHEN WILL I GET MY VOLTAS ELECTRICAL APPLIANCE RECTIFIED.
BALDEV BHATIA
[protected]

To,

Mr. Sanjay Johri

CEO

Voltas India Ltd.



Respected Sir,



It is to bring your kind notice that I am Smt. Sworna Lata Dash is a house wife living at Puri Town with my Husband (who is a Senior Citizen) and my Grand Daughter who is a mentally and physically challenged child.



I am a customer of your company who had purchased a Voltas Split AC on 29. 08.2009 from Sanjukta Electronics Puri who is also a authorized dealer of Voltas AC. Since 1 month I am regularly calling them for servicing. But they are not turning up. Now my AC is not cooling



My Grand Daughter health is seriously ill. She is bed ridden since 10 years. During this summer season (with 40 to 42 degree C temp.), it is difficult to manage her without AC. I am now helpless.



Even I am now fade-up with the Customer Support Services extended by the Dealer who is authorized by Voltas India.



Kindly support me and rectify my problem, otherwise I shall constrain my self to take legal support.



I expect your support and cooperation in this regard.



Here I am providing the details of my AC

Purchase Details:



Dealer Name: Sanjukta Electronics, PURI, ORISSA



Invoice No: 9493



Date of Purchase: 29/08/2009



Item Purchase: Voltas Split AC 1.5 Tone



Model No: Voltas Split AC 1.5 Tone 1.5 PV pluse 3 star

Voltas Stabilizer 90V4KV



Serial No/ Remark: 4551068CO9F021561

P[protected]



Contact Address

Smt. Sworna Lata Dash

W/o- Dr. Satchida Nanda Dash

CHANDAN LANE

NARENDRA KONA (WEST)

NEAR KANJIAHUDA

PURI

Pin-752001

Cell: [protected]

Tel:[protected]





Thanking You



With Regards



Smt. Sworna Lata Dash

my father purchased the above mentioned ac on 24/04/2009.from inter Intel 1st floor shivaji chowk nanak nagar jammu vide there bill no 21 . the same ac developed problem in auto swing motor which was rectified by there service center named excel services 87-a llnd extn gandhi nagar jammu . vide there cabd service report no 474 call slip no 16f22 & took the swing motor along with them. since than i tried from all corners for my problem to be rectified , but all in vain , i registered the complaint on there corporate OFFICE complaint system & got complaint no 09jl042405 on my cell then i sent mails also but nobody listened . now through this complaint i would just tell the people who are at the helm of affairs that they should not spent money on advertisements because if they cannot give after sales services they should not mislead people.
any way i think big companies are not now interested in there old business as new business is now more paying & lucrative.

i am writing this simply for information & HOPE THAT OTHERS LEARN SOMETHING OUT MY BETTER EXPERIENCE .

NAME OF PURCHASER AJOY KOUL.
ADDRESS 14 SHANKER VIHAR TRIKUTA NAGAR EXT 1/P MANDIR MARG JAMMU TAWI .
MOBILE [protected] , [protected].

dear sir/madam
i purchased voltas Vertis 2 tonne split a/c on 22 may 2009. from the very first day i m facing the problem of operating the a/c by remote. the dealer(Basant Salea) from where we purchased the a/c kept ignoring the problem, this year also we faced the same problem & i informed the voltas customer care on 9th of April 2010, they sent their person for repair who again denied the problem, i showed him the video also which i made before when i faced this problem , after a long conversation he experienced the same problem himself & found that there was some problem in I/C & display. it is now getting close to one month but still the problem is not solved.
they are not offering the services which they should offer.

I puchased a Voltas Split AC from a dealer - Shyam Lal and Sons, Sadar Bazar, Delhi Cantt. on 25 April 2010. The model was Vertis Gold i (MRP 29990/-), 1.5 ton. However, on installation the AC did not function at all. On numerous calls to the dealer and Voltas Service, some people from Voltas came and told that some part was not working and would need to be changed. However, nothing in known about the Voltas people from then on. I have also come to know that several other units of the same model have malfunctioned.

In brief I would like to say that I have spent Rs.30000/- on a product (a TATA Product??) which is nothing but junk, as of now. I can just imagine the level of service and quality a TATA product would have!!!

My advice - do not buy Voltas AC unless you love speaking to elusive service personnel. :-)

We purchasesd Ac from the dealers ( Mega Star Elecronics , Manimajra ), They are also service providers. we call them every day for the AC Service but they do nothing about it. Our AC is not woking properly and it is getting very difficult. really surprised that Name of TATA's is involved and there is no services after sales.

M[protected]

Sir,
I purchased a voltas vertis split a/c in 2008 April. Now since, I had to shift my house from Kodambakkam to Chromepet, I approached the votas call centre[protected] on 20th April and requested them for disconnecting and re installing the a/c. I specifically told them that I will be shifting on 26th (morning). They commited to send the service engineer (call was assigned to M/s. Sourthern comfort) on 22nd April. But inspite of regular followups over phone and two mails sent to them they did not send any person nor have they responded.

Request registration No. 10AP2000333. Finally I had to hire an external a/c mechanic, due to which I under went mental agony and also I doubt about the performance of the A/c.

DEAR SIR/ MADAM,

This is to bring to your kind notice that I, Dr. Neeraj Taneja, bought an AC (Voltas Vertis Plus) from JYOTI ELECTRONICS, Star Plaza Meerut UP(W) on 19/05/2009, vide Bill No 1760 Book No 36 and I was promised of free services by the dealer. But I am really very sorry to inform you that your dealer never bothered to give service in time not even on my calling again and again since October, 2009. Later on complained to Voltas customer care number [protected] vide complaint number 10AP1305512 dated 13th April, 2010 and I was assured that my complaint will be solved with in a day. I waited for I week no one bothered to solve the complaint. I have been calling almost everyday since then and been getting just false assurances nothing else. I had even talked to floor managers by name SWAPNIL, NIKHIL and PRASAD even they could not help me and till date no one from Voltas Company bothered to solve the problem. Is this the way the Voltas works; I really regret my purchase of Voltas Vertis Plus. I wish I would have bought LG or Hitachi. It is really hurting. I have been compelled by the dealer (JYOTI ELECTRONICS, Star Plaza Meerut UP (W))and the Voltas Company to write this email. My Voltas Customer id – C0976172..Everytime i called customer support , my complaint and my calls have been recorded and is on their computer
I shall be grateful if you look into the matter or else I have no other option but to change my AC to some good company who cares for their Customers.
Thanking you
DR. NEERAJ TANEJA
FALT 18, AMBEDKAR BAHWAN
SUBHARTIPURAM, NH 58, DELHI HARIDWAR BYEPASS ROAD
MEERUT – 250 005 UP (W)
[protected], [protected]
[protected]@rediffmail.com

We have purchased AC from Broadway agencies from chandigarh sector-38. our A.C is in warranty. and when we complaint in service centre then their service engg. comes to repair the A.C. He found some problem in compresssor or may be some part faulty. he said we will repair it in warranty. But now after two days when we call them then they says that this aprt is not cover under warranty and charges will be taken for repair this.