Voltas Complaints & Reviews

To,

Mr. Sanjay Johri

CEO

Voltas India Ltd.



Respected Sir,



It is to bring your kind notice that I am Smt. Sworna Lata Dash is a house wife living at Puri Town with my Husband (who is a Senior Citizen) and my Grand Daughter who is a mentally and physically challenged child.



I am a customer of your company who had purchased a Voltas Split AC on 29. 08.2009 from Sanjukta Electronics Puri who is also a authorized dealer of Voltas AC. Since 1 month I am regularly calling them for servicing. But they are not turning up. Now my AC is not cooling



My Grand Daughter health is seriously ill. She is bed ridden since 10 years. During this summer season (with 40 to 42 degree C temp.), it is difficult to manage her without AC. I am now helpless.



Even I am now fade-up with the Customer Support Services extended by the Dealer who is authorized by Voltas India.



Kindly support me and rectify my problem, otherwise I shall constrain my self to take legal support.



I expect your support and cooperation in this regard.



Here I am providing the details of my AC

Purchase Details:



Dealer Name: Sanjukta Electronics, PURI, ORISSA



Invoice No: 9493



Date of Purchase: 29/08/2009



Item Purchase: Voltas Split AC 1.5 Tone



Model No: Voltas Split AC 1.5 Tone 1.5 PV pluse 3 star

Voltas Stabilizer 90V4KV



Serial No/ Remark: 4551068CO9F021561

P[protected]



Contact Address

Smt. Sworna Lata Dash

W/o- Dr. Satchida Nanda Dash

CHANDAN LANE

NARENDRA KONA (WEST)

NEAR KANJIAHUDA

PURI

Pin-752001

Cell: [protected]

Tel:[protected]





Thanking You



With Regards



Smt. Sworna Lata Dash

my father purchased the above mentioned ac on 24/04/2009.from inter Intel 1st floor shivaji chowk nanak nagar jammu vide there bill no 21 . the same ac developed problem in auto swing motor which was rectified by there service center named excel services 87-a llnd extn gandhi nagar jammu . vide there cabd service report no 474 call slip no 16f22 & took the swing motor along with them. since than i tried from all corners for my problem to be rectified , but all in vain , i registered the complaint on there corporate OFFICE complaint system & got complaint no 09jl042405 on my cell then i sent mails also but nobody listened . now through this complaint i would just tell the people who are at the helm of affairs that they should not spent money on advertisements because if they cannot give after sales services they should not mislead people.
any way i think big companies are not now interested in there old business as new business is now more paying & lucrative.

i am writing this simply for information & HOPE THAT OTHERS LEARN SOMETHING OUT MY BETTER EXPERIENCE .

NAME OF PURCHASER AJOY KOUL.
ADDRESS 14 SHANKER VIHAR TRIKUTA NAGAR EXT 1/P MANDIR MARG JAMMU TAWI .
MOBILE [protected] , [protected].

dear sir/madam
i purchased voltas Vertis 2 tonne split a/c on 22 may 2009. from the very first day i m facing the problem of operating the a/c by remote. the dealer(Basant Salea) from where we purchased the a/c kept ignoring the problem, this year also we faced the same problem & i informed the voltas customer care on 9th of April 2010, they sent their person for repair who again denied the problem, i showed him the video also which i made before when i faced this problem , after a long conversation he experienced the same problem himself & found that there was some problem in I/C & display. it is now getting close to one month but still the problem is not solved.
they are not offering the services which they should offer.

I puchased a Voltas Split AC from a dealer - Shyam Lal and Sons, Sadar Bazar, Delhi Cantt. on 25 April 2010. The model was Vertis Gold i (MRP 29990/-), 1.5 ton. However, on installation the AC did not function at all. On numerous calls to the dealer and Voltas Service, some people from Voltas came and told that some part was not working and would need to be changed. However, nothing in known about the Voltas people from then on. I have also come to know that several other units of the same model have malfunctioned.

In brief I would like to say that I have spent Rs.30000/- on a product (a TATA Product??) which is nothing but junk, as of now. I can just imagine the level of service and quality a TATA product would have!!!

My advice - do not buy Voltas AC unless you love speaking to elusive service personnel. :-)

We purchasesd Ac from the dealers ( Mega Star Elecronics , Manimajra ), They are also service providers. we call them every day for the AC Service but they do nothing about it. Our AC is not woking properly and it is getting very difficult. really surprised that Name of TATA's is involved and there is no services after sales.

M[protected]

Sir,
I purchased a voltas vertis split a/c in 2008 April. Now since, I had to shift my house from Kodambakkam to Chromepet, I approached the votas call centre[protected] on 20th April and requested them for disconnecting and re installing the a/c. I specifically told them that I will be shifting on 26th (morning). They commited to send the service engineer (call was assigned to M/s. Sourthern comfort) on 22nd April. But inspite of regular followups over phone and two mails sent to them they did not send any person nor have they responded.

Request registration No. 10AP2000333. Finally I had to hire an external a/c mechanic, due to which I under went mental agony and also I doubt about the performance of the A/c.

DEAR SIR/ MADAM,

This is to bring to your kind notice that I, Dr. Neeraj Taneja, bought an AC (Voltas Vertis Plus) from JYOTI ELECTRONICS, Star Plaza Meerut UP(W) on 19/05/2009, vide Bill No 1760 Book No 36 and I was promised of free services by the dealer. But I am really very sorry to inform you that your dealer never bothered to give service in time not even on my calling again and again since October, 2009. Later on complained to Voltas customer care number [protected] vide complaint number 10AP1305512 dated 13th April, 2010 and I was assured that my complaint will be solved with in a day. I waited for I week no one bothered to solve the complaint. I have been calling almost everyday since then and been getting just false assurances nothing else. I had even talked to floor managers by name SWAPNIL, NIKHIL and PRASAD even they could not help me and till date no one from Voltas Company bothered to solve the problem. Is this the way the Voltas works; I really regret my purchase of Voltas Vertis Plus. I wish I would have bought LG or Hitachi. It is really hurting. I have been compelled by the dealer (JYOTI ELECTRONICS, Star Plaza Meerut UP (W))and the Voltas Company to write this email. My Voltas Customer id – C0976172..Everytime i called customer support , my complaint and my calls have been recorded and is on their computer
I shall be grateful if you look into the matter or else I have no other option but to change my AC to some good company who cares for their Customers.
Thanking you
DR. NEERAJ TANEJA
FALT 18, AMBEDKAR BAHWAN
SUBHARTIPURAM, NH 58, DELHI HARIDWAR BYEPASS ROAD
MEERUT – 250 005 UP (W)
[protected], [protected]
[protected]@rediffmail.com

We have purchased AC from Broadway agencies from chandigarh sector-38. our A.C is in warranty. and when we complaint in service centre then their service engg. comes to repair the A.C. He found some problem in compresssor or may be some part faulty. he said we will repair it in warranty. But now after two days when we call them then they says that this aprt is not cover under warranty and charges will be taken for repair this.

A Mini Magic Water Cooler of VOLTAS Co.was purchased.But now it is lying without use as some part was required. It was informed by the service engineer who visited the place and inspected the machine. He also informed that this part is generally not available.After contacting the service station for many a times no satisfactory reply was given. The question is,that when the spare part is not available with the company then why the machines are being manufactured and sold. This is clear case of cheating.Will any personnel from Voltas Company give a satisfying answer to this.

I purchased a brand new VOLTAS 1 TONNE AC from VIJAY SALES, PALM BEACH GALLERIA . It was installed at my parents house at Panvel.
However right from day 1 , the AC is not functioning. & Inspite of giving calls to VIJAY SALES, VOLTAS CUSTOMER CARE & NAHUR SERCVICES ( who did the installation) there was no prompt action taken.

After 5 days some one form NAHUR came & detected that the compressor is malfunctioning; but did not take it back with them & said the department is different and the concerned department will do the needful. Still after 3 days, no one has come to take the compressor back & replace it with a new one.

TToday, the AC is just like a show piece in the house & not able to serve the purpose. My parents have been forced to face the HEAT ! even at night....

Hopefully , with this feedback, some action is expected.

SANTOSH HARIHARAN
[protected]
[protected]@gmail.com

ADDRESS where AC installed:
C/O MR C N HARIHARAN
C-102, PRAJAPATI ARCADE, SECTOR 15
NEW PANVEL
OPP RAILWAY STATION
410206
[protected]

Repected sir /madam

i bought 2 Split A.C of voltas on dated[protected] and bill no 6614 FROM Sachedeva Electronics Centre ,Kunjupura road ,Karnal -132001 having contact no[protected]. Both the A.C are not working properly as there is any manfacturing defect. both the A.C are in Warrany period .and i want both A.C to replace so plz do the need the needfull help .

Thanks and Regards
Mini Saini
cc no [protected]
[protected]@gmail.com

I had bought a Wndow AC model number being Sl.4010875 M08B010663 from Voltas Dealer namely Climax, Mani Sahu Chhak, Cuttack-753 001 bearing phone number[protected]/2622728/cell number being [protected] on 10.05.2008. As per company's policies two free services were to be provided by the dealer but the dealer doesn't care. Not even a single single free service is being provided by the Dealer yet. Now the AC has been out of order since four days. When we contacted the said dealer they said they cannot attend the said AC since they have no man power and we were at liberty to complain any forum we like. They simply ignore Consumer Redressal forum. In such case besides being tortured physically and mentally we are going to sustain financial losses since the authorised service station is at Bhubaneswar which is 30 KM far from Cuttack. And moreever, one doesn't know how many days will they take to repair the same. This complaint is made to bring things into company's notice. Once they sell things they should look after the after sales service which is miserably failing.

We have purchased 8 Voltas air conditioners from M/s. City Aircons one of the dealers of Voltas Products in Chennai. We have also taken service contract with them for 4 of them and rest of them are under warranty.

The installation was not done properly and the owner never wants to listen to us and every time we call them he uses uncultured words abuse us and disconnect the telephone.

We registered a compliant with Voltas Mumbai office and they assured us that they will ask their Chennai branch to call us and resolve the issue. So far nothing happened.

Hi,

This is Kamalakar Bhushan workinga as engineer in Cole Mines. Last year I purchaged a Voltas split AC
from Telangana Agencies in Khammam. From the begining a noice from out side unit comming. I is really distrubing me like any thing. I made complaint regarding this problem but there is no use. Finally I choose this way. Please help me in this issue.

details :

AC MACHINE DETAILS

AGENCY: TELANGANA AGENCIES ( KHAMMAM ):
COMPANY : VOLTAS :
MODEL ; PREMIUM
BILL NO : 3608
DATE :[protected]
AMOUNT : 27000
UNIT BAR CODE : 4551075P09D003387



ADDRESS OF THE OWNER OF THE MACHINE


NAME : G KAMALAKAR BHUSHAN

: H.NO: B-11
JK COLONY( OPPOSIT TO SINGARENI HIGH SCHOOL)
YELLANDU
E-MAIL: ratna.[protected]@gmail.com
cell : [protected]
: [protected]

I have purchased a Voltas Split AC- Vertis Gold - 1 ton in July-08. In last 1 and half years the MAchine has given problems several times like Non cooling, Water drifting, Gas leakage etc. Everytime, the complaint raised with Voltas has taken as long time to attend and fix the problem.

Since last 15 days (today is 28th April'10) cooling of the AC Machine has drastically came down. I have tried to contact Voltas Customer Care Section but filed several times. Ultimately on 26th April-10, some customer care executive picked up the phone and taken my complaint No.10AP2603153 and told me somebody will contact me within 24 hours. However, still now nobosy has attanded or called me for the complaint raised by me.

I have purchased this product looking at the trusted name "TATA"..but the experience within last 1 and half year is the worst experience of my life.

Can anyone from the Senior Management from Voltas Limited look into this and resolve the issue.

WORST EXPERIENCE WITH VOLTAS AC'S ( A TATA PRODUCTS)

We had purchased SIX (1.5 ton each) split Voltas ACs, Model- Vertis from Shyam Radios, Railway Bazar, Haldwani (uttarakhand) on 28 July 2009 for Remote Data Centre, Haldwani, Nainital Bank Limited. The serial numbers of ACs are as follows-

1. 4511074P09E001948 OD
2. 4511074P09E002341 OD
3. 4511074P09E002234 OD
4. 4511074P09E002216 OD
5. 4511074P09E002231 OD
6. 4511074P09E002239 OD

The above ACs were start functioning from 14.09.2009. Initially we have faced 2-3 problems in the ACs otherwise they worked fine. After a span of week the ACs starts malfunctioning and ACs become out of order one by one.

Later on we complaint to Voltas officials and they said that all these ac’s have manufacturing defect and need to be replaced. Within a month all these units were replaced.

After installation of new units, all ac’s worked fine for some day and again the same problem aroused (in all six ac’s). (Problem of gas leakage. We again complaint the same to voltas

As of today[protected] all six ACs are out of order and no AC is in working condition. We have lodged the complaints to Shyam Radios many times and also to Voltas official Mr. Sanjeev Agarwal (Manager sales and Service, Ghaziabad) & Mr. Rajkumar( Area Sales Manager & Subordinate of Mr. Sanjeev Agarwal).

The ACs are installed in Remote Data Centre (RDC) of the Bank, you can imagine the sensitiveness of the centre by knowing that the Bank’s Data Centre resided at Mumbai controlled from RDC, Haldwani. As you aware that the Servers and other hardware installed at Data Centre required some definite temperature and without ACs, the Centre cannot be operated.

Looking to the urgent requirement of the centre we request you to please look into the matter and arrange to replace all ACs with new ACs, so that the Data Centre operates smoothly and the trust on TATA’s product should remain in our hearts too.

Being a corporate customer, when this kind of service is provided by TATA to us, then you can imagine, what must be happening with individual customers.

Prior to this experience, our trust in TATA products were very +ve but after this experience, we can only say TATA to all TATA products.


RDC HALDWANI
NAINITAL BANK LTD
[protected]

This is regarding Volta Vertis Classic (1 Start Rated) 1.5 Ton Window AC (Bought on the name of my wife Arjita Sahay)I bought, almost a month ago, from Bansal Electronics, Panchkula, Haryana.
When I went to the electronics showroom that fateful day, I wanted to buy a Samsung AC but after lot of deliberations and discussions with my friends I decided to go for Voltas in spite of the fact that it was is going to cost me 2000 rupees more. The only factor that made me change my mind and not to go for Samsung was the brand name that Voltas has.
But sadly I didn’t know that I have made a terrible mistake by not going for Samsung. The ordeal started when I realized that there is some problem with the AC, the Compressor gets cut off at 29 degrees irrespective of the set temperature. On 15th of April, 2010 I called up the Voltas Customer Care to register my 1st complaint (Complaint No.: 10AP1601692) and your representative assured me of prompt action but there was no response from your side for 3 days.
I gave another call to your Customer Care on 19/04/2010 and to my utter surprise I came to know that the Complaint has been closed, without even any action on the same so a new complaint was registered (Complaint No.: 10AP2103965).
On Monday evening I got a call from Mr.Devinder Singh (Owner of Kool Point, Voltas Service centre in Chandigarh) and he promised me to get the problem rectified by next day but again there was no sign of him for next 2 days (In spite of my numerous calls to the service centre).
Finally, on 21/04/2010 the technician visited my place and found that there is some problem with the PCB of the AC and it has to be repaired so it was decided that PCB would be sent for repair on 23/04/2010 and it would be fitted back by 24/04/2010 evening. But again no one turned up on 23rd morning to fetch the PCB.
On 26/04/2010 I called up customer care again and came to know that Complaint No.: 10AP2103965 also has been closed, I asked your representative to connect me to your Escalation Dept. but I was put on indefinite Hold and the call was disconnected (So I was unable to register a new complaint). So I called up Kool Point again and after I threatened them to take stern action they sent the technician at 9:30 PM in the night but he was not able to rectify the fault.
Finally, today morning the technician visited my place and took the AC PCB for repairs and I have been assured that PCB will be repaired by today evening (the funny part is that the technician has asked me to give him a reminder call to fit he PCB today itself)

I don’t know who is responsible for this mess is it the Service Center, Kool Point or Voltas, for the most unresponsive and pathetic after sales service or myself to have committed a blunder by purchasing a Voltas AC.

The Ac unit is not working last oneweeks. the real problem is after 10 minutes of working , the unit is stopped automatically and auto indicator is blinkinging rapidly and not able to control remote thereafter. Eventhough we have registerd a complaint to M/S meenakshi fan house ,trinelveli where we have purchased . They have informed thevoltas service centre and a technician visited and done some cleaning and collected Rs 250/ as service charges withour giving any receipt. there was power cut on his visit period and informed that he will be visiting on next day and he is not turned up till today.

eventhough it is being followed daily and there is commitment of visiting immediately and not made this till date

I am facing problem with Voltas vertis plus 1.5 Window AC for Compressor not working problem and filed telephonic complaint on 11th April vide call no. 10AP1102787 against customer id no. C0926853 . I was told about attending the complaint and in next 02 days , technician came and informed about compressor not functioning problem and confirmed to return next day , since then , no one turned up inspite of several telephonic reminders and even after 02 weeks of complaint.

Rajnish Gulati
[protected]

We have a Airconditioner of Voltas company the model is Vertis Plus Window A/c, The compressor is not working since ten days, we have make a complaint vide ref no. 10AP1602901 DTD 16.04.2010, they comited to attend the complaint within 48 Hrs, but after going on 200 hrs they did not attend the complain & they removed my complaint number from their records,

I have again registered another complaint at Voltas customer care & got the ref no 10PA2403444 dtd 24.04.2010, again they are not able to confirm when they will attend the complaint,

Its my bad experience with Voltas company & their After sales service department.
S N CHATURVEDI
GHAZIABAD (NCR DELHI)
[protected]