[Resolved] Voltas Vertis AC (A Tata Product) — NO AFTER SALES SERVICE, ALL AC'S ARE DEFECTED | |||
WORST EXPERIENCE WITH VOLTAS AC'S ( A TATA PRODUCTS) We had purchased SIX (1.5 ton each) split Voltas ACs, Model- Vertis from Shyam Radios, Railway Bazar, Haldwani (uttarakhand) on 28 July 2009 for Remote Data Centre, Haldwani, Nainital Bank Limited. The serial numbers of ACs are as follows- 1. 4511074P09E001948 OD 2. 4511074P09E002341 OD 3. 4511074P09E002234 OD 4. 4511074P09E002216 OD 5. 4511074P09E002231 OD 6. 4511074P09E002239 OD The above ACs were start functioning from 14.09.2009. Initially we have faced 2-3 problems in the ACs otherwise they worked fine. After a span of week the ACs starts malfunctioning and ACs become out of order one by one. Later on we complaint to Voltas officials and they said that all these ac’s have manufacturing defect and need to be replaced. Within a month all these units were replaced. After installation of new units, all ac’s worked fine for some day and again the same problem aroused (in all six ac’s). (Problem of gas leakage. We again complaint the same to voltas As of today[protected] all six ACs are out of order and no AC is in working condition. We have lodged the complaints to Shyam Radios many times and also to Voltas official Mr. Sanjeev Agarwal (Manager sales and Service, Ghaziabad) & Mr. Rajkumar( Area Sales Manager & Subordinate of Mr. Sanjeev Agarwal). The ACs are installed in Remote Data Centre (RDC) of the Bank, you can imagine the sensitiveness of the centre by knowing that the Bank’s Data Centre resided at Mumbai controlled from RDC, Haldwani. As you aware that the Servers and other hardware installed at Data Centre required some definite temperature and without ACs, the Centre cannot be operated. Looking to the urgent requirement of the centre we request you to please look into the matter and arrange to replace all ACs with new ACs, so that the Data Centre operates smoothly and the trust on TATA’s product should remain in our hearts too. Being a corporate customer, when this kind of service is provided by TATA to us, then you can imagine, what must be happening with individual customers. Prior to this experience, our trust in TATA products were very +ve but after this experience, we can only say TATA to all TATA products. RDC HALDWANI NAINITAL BANK LTD [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Poor service
Voltas Vertis — defective piece, no after sales service
To whom so ever it is concerned, I will submit that a Voltas split A/c was purchased from singhal & sons dampier nagar Mathura. Voltas is a Tata product so i had a big Confidence in the product, but I am sorry to say that I was cheated by dealer & a defective a/c was Erected at our place. when complaint was lodged to dealer as well as voltas company, no one was interested to listen the Customer . two years hasbeen passed & we have got no relief from the Company. I should say it was never Expected from a tata company.well i have decided not to purchase any tata product in future. Very Bad Experience.
VOLTAS — Defective Product
We have bought a 1.5ton A.C of Voltas from Jagdamba Sales corporation from Vadodara. The problem with A.C is the is does not start from the moment company have installed it. So we complained in Jagdamba Sales as a result they have send their technical who told us that there is problem in blower moter of A.C so we asked for replacement of A.C as it is brand new and we have paid full amount. Now they people "Jagdamba Sales" is not responding to our complain and is not cooperating at allVoltas AC — defective product
i have purchased a voltas ac (vertics plus) in the year 2011 april .After 8 months problem started & i gave complain to customer care & they sent a technician .he said that compressor problem & change the same but after two months the same problem started & compressor fan blade broken .I want to say that voltas is now TATA product .So the company like tata should think about it & appoint qualified Engineers for service & should replace such defective products from market ,DN PRUSTY
[protected]
odisha
Tata Ac Voltas — does not providing service
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TATA VOLTAS A.C. — DEFECTIVE PRODUCT WAS GIVEN
I PURCHASED A TATA VOLTAS A.C IN LAST 20 DAYS.IT DID NOT WORK FROM STARTING.IT'SREMOTE WAS NOT WORKING.I COMPLAINT TO THE SERVICE CENTRE.THEY CAME AFTER 2 DAYS AND OPENED THE A.C. IT'S P.C.B. WAS DEFECTIVE. P.C.B. IS THE PART OF SPLIT INNER MACHINE.THEYDID NOT CAME AFTER 10 DAYS AND ALWAYS REPLIED ME THAT THEY WILL COME TOMORROW.THEY NEVER CAME.AFTER 15 DAYS THEY CAME WITH NEW P.C.B BUT IT ALSO NOT WORK.THEY AGAIN TOOK BACK THAT P.C.B AND SAID THEY WILL COME AFTER 2 DAYS .AGAIN THEY NEVER CAME BACK ON TIME GIVEN TIME .AFTER 10 DAYS THEY CAME AND FIXED THE NEW P.C.B .
A.C. START WORKING BUT WAS NOT COOLING WELL THIS TIME, WE AGAIN COMPLAINT THEM.THEY CAME AND SAID THAT A.C.GAS HAS BEEN LEAKED.WE ASKED THEM IN THIS SHORT PERIOD OF 25 DAYS, HOW GAS CAN BE LEAKENED.THEY DID NOT GAVE US PROPER REPLY AND AFTER2 DAYS THEY CAME AND FILLED THE GAS.I M VERY DEPREESED AFTER BUYING VOLTAS A.C
THEY SOLD US DEFECTIVE PIECE AND SERVICE WAS ALSO VERY POOR