[Resolved]  Western Digital (Intarvo Technology & R T Outsourcing (Delhi) — Western Digital Hard Disk not replace from almost 2 Months

Address: Mumbai City, Maharashtra

I am writing to inform you that I have put a request to your company for replacement of Western Digital Hard Disk Drive on 06th July 2010 with the following details:

RMA No.82019549 for 1.5TB HDD

According to the policy it says that it takes 5 working days for replacement but it is almost past 55 days now & has not received any update or mail from your side.

From 06th July 2010 I have been calling the customer care which some times connect & maximum time doesn't even connect even after the hold for couple of hours which is ridiculous & I have spoken to Miz. Farah, Mr. Arif & Mr. Mohsin but no one is able to solve my query & always lie me by saying that you will be dispatching the Hard Disk Drive today & you will receive in 2 days it has never turned up & when I ask them that if you have dispatched the Hard Disk Drive please provide me the docket number but they have also fooled me by putting the my line on hold & then disconnected my call. I have also asked them to transfer the line to the head but they say that he never comes to the office which gives me a blank face of the company.

This error put me in a difficult position, as we had to make some emergency assignments & projects to fulfill. This has caused a considerable inconvenience as the computer is now fully loaded with the small Hard Disk as its taken such a long time to replace a 1.5 TB Hard Disk if the company is not able to provide service please don't fool us selling such kind of product in the market.

I am writing to ask that to please make up the replacement immediately.

I look forward to hearing from you by return.