Western Digital Complaints & Reviews

Hi arsh854,
I hope you are doing well. Based on your post you may try to assign a drive letter to the drive as you can see it in disk management. You may follow the below steps to change, add, or remove a drive letter.
1. Open Computer Management by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Computer Management. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
2. In the left pane, click Disk Management.
3. Right-click the drive that you want to change, and then click Change Drive Letter and Paths.
4. Do one of the following:
Option 1. To assign a drive letter if one has not already been assigned, click Add, click the letter that you want to use, and then click OK.
Option 2. To change a drive letter, click Change, click Assign the following drive letter, click the letter that you want to use, and then click OK.
Option 3. To remove a drive letter, click Remove, and then click Yes to confirm that you want to remove it.
Hope it helps.

Thanks for the help..I have got this new pc as assembled pc from market. So what is the warranty of hdd and how to check that. Like vendor has given warranty for 1 year and after that for the products like hdd and processor, i have to take warrant directly from the company..

Hi arsh854,

May I know what is the name of the hard drive manufacturer? Normally you can check the warranty online from the website of the company. It depends on the model of hard drive that how long will be the warranty.

Hope it helps.

not able to access WD my Passport

i m not able to access my hard disk of WD myPassport, can please help on this as soon as possible

thanks

jitendra kumar
ph:-[protected]

Hi satveer54,
Based on your post, I'd suggest you to remove the drive from the USB hub and directly connect it to your computer because many hubs leave the data ports active indefinitely and that lead the drive to be on even when you shut down the PC.

I have found a relevant article which explains more about the similar issue. You may visit the link below and click on "The WD My Book external hard drive does not power down automatically when the computer system shuts down"

http://wdc.custhelp.com/app/answers/detail/a_id/3537

Hope it helps.

Hi jiya662,
I hope you are doing well. The BIOS will not detect a hard disk if the data cable is damaged or the connection is incorrect.
You may try the following troubleshooting steps.
1) Check the connections on the SATA ports, make sure the drive is connected properly.
2) Try to connect the drive using another port.
3) Try to connect the drive with different SATA cables. Sometimes bad cables can cause this.
4) Try to check the power cables, make sure the drive is getting enough power to spin up.
5) Try to connect the hard drive to another system to see if it's being recognized there.
Hope it helps.

Hi sahilarora862,
I hope you are doing well. Based on your post did you make any changes to the computer prior to the issue?
It seems like the computer is no longer recognizing that there is a hard drive in the system. You might try checking the BIOS to see if the disk is detected there, and verify that the boot order includes the hard disk, and that it is before other items in the boot order list. But it would be extremely odd for this setting to change on its own.
You may visit the following link which explains more about the similar issue.
http://wdc.custhelp.com/app/answers/detail/a_id/122
You can also visit the below link which explains more about the error: "DISK BOOT FAILURE".
http://wdc.custhelp.com/app/answers/detail/a_id/351
I hope it will help you.

Hi jaggy48,
I hope you are doing well. Based on your post there might be a few reasons why it's not detected in your PC.
1) Check all the connections properly, sometimes loose connections can cause this.
2) Try to replace the cable sometimes the cables can be failing or not supportive.

I have found an article from the WD website which looks useful and similar to your issue. You may visit the link below for more detailed description.

http://wdc.custhelp.com/app/answers/detail/a_id/1262
I hope it will help you.

Thanks LINCON_WD for help. I changed the SATA cable and now hdd is accessible. Thanx again

HDD issue

Hello, Hi, I have a 500GB external hard drive that unfortunately has no File system. The drive registers under Device Manager, but not My Computer。 Does anyone know how to load FAT32 onto this disk?

Hi Jack4594,
I am sorry to hear that your drive is having problem. Is there any error message appeared when connecting the drive?

You may visit to the link below to check the hard drive warranty status by selecting the country (e.g. India).
http://wdsupport.wdc.com/warranty/warrantycheck.asp?custtype=end

Once you have confirmed the hard drive is under warranty; then you may proceed to register for an RMA.
For RMA services and procedure, you can refer to the link below.
http://wdc.custhelp.com/app/answers/detail/a_id/1222

Hope it helps.

Hi vivek74,

I'd like to help you based on your post may I know is it external hard drive or an internal hard drive?

Did you try to connect the hard drive to another system if yes how it goes there?

Did you try to connect using different cables sometimes cables are not supported or may be failing?
Check all the connections properly, it can be a power supply issue as well.

If it's an internal hard disk you may visit the following link will help you to solve your issue and you can find that the drive is functional or not.

http://wdc.custhelp.com/app/answers/detail/a_id/3547

I hope it will help you.

Sir,

How to claim warranty of my product. I tried to call your service center but unable to contact.
So please advice me procedure.

Thank you.

Hi sachinahuja,
I'd like to help you based on your post may I know which OS you are using on your desktop? May I know if you can see the drive in Disk Management as (Disk 1)? It should show there as (GPT protective partition). Normally it shows when you create a globally unique identifiers (GUID) partition on the hard drive running Windows Vista on your PC.
I have found a useful link for you which shows the similar issue.
You may visit the link below it should be helpful to solve your issue.
(After installing and using an external hard drive under Windows 7 or Vista, the drive is not detected correctly under Windows XP.) http://wdc.custhelp.com/app/answers/detail/a_id/1695
I hope it will help you.
Good luck.

Thanks for sending the link. It solved my problem

Western Digital — HARD DISK CORUUPT

MY PAASPORT 1TB HARD DISK U IS CORUUPT

Hi gurpreet66,
I'd like to help you based on your post, you may try to create a new partition on the drive where it shows "unallocated". Now the drive is in Unformated state which means there is no file format on the drive. You may try to right click on the disk where it shows unallocated and from there you can create a new partition on the drive. If the data is not there you may try to run the data recovery software to recover the data as you have done before. I'd also suggest you not to copy paste any data on the drive because this will overwrite and it will be hard to recover the data even for the data recovery softwares.If you want to use the drive on your TV you may have to check the compatibility on the TV and format it in the supporting file format which can be FAT32 Or NTFS.
There is a useful link below from WD support you may go through it will be helpful to you.

http://wdc.custhelp.com/app/answers/detail/a_id/3865

I'd also suggest to take backup of important data in future.

I hope it will help you.
Good luck.

Hi I am unable to use RMA. I have my cloud mirror with 2 year warranty.
but unable to use.
plz help asap.

Hi i have wd elements 320gb. When i connect with system, there is so much sound in drive and unable to show in my computer.please send ur engineer to fix the problem asap.

Hi Dk,

The sound is like grinding and my drive is not under warranty. I don't want replacement just need to recover my data. I have so much memories inside.

Respected Sir, I Have bought WD My Passport 1tb hard disk. Now my hard drive is not working. Please send me the procedures to get the replacement for my drive or send me the WD service center/customer care contact no. in delhi

Thank you for your reply, sir. I tried your wd dlg, its show me thr is bad sector. My drive is connected to system and when I try to access my data it ll take long time. before i replace it is there any way i can recover my data,

Hi DKWD


thanks for help.

HI WD,

I got issue again, I have a purple drive and its not working properly. I used your software and its showing the badstatus of drive. The error msg is reallocated sector conut attribute has failed.

what to do?

Hi amit423,

SO first thing's first, please backup your existing data in other storage space. After backup the drive, try to format the drive in full format option. It will take a bit more time as compared to the quick format option. The reason to advise the full format option because it will write the zeros on each sectors table and it might help to remove the electrical errors.
After the format, try to run the utility software; if the reallocated sectors, pending sector and the threshold value is more than 50% then please proceed for an RMA option.

For RMA service, you may refer to the link below:
http://products.wdc.com/support/kb.ashx?id=KvYlwm

Hope it helps.

Hi micky.m,

The error you are facing is may be because of some bad sectors on the drive.
My suggestion to you is that you may follow the below instructions to resolve it.
Click on Start --> Run --> Type cmd and press Enter.
"Command Prompt" will be opened.

Since you are having problem with G & H drivers, enter the below command

Chkdsk /f g: --> Press Enter.
chkdsk /f h: --> Press Enter.
second option is that you can also run the Data Lifeguard Diagnostics to confirm if there is any hardware damage.
http://wdc.custhelp.com/app/answers/detail/a_id/940
This test will also replace some of the bad sectors with the reserved sectors on the drive that will help to recover the drive from any bad sectors.
I hope it will resolve your issue.
Good Luck

Thanks

Please tell me one more thing that can i change the drive letters that are assigned by default to partitions??

Hi micky.m,

You may change the drive letters with the help of guidelines given on the link below:

http://products.wdc.com/support/kb.ashx?id=X94JNg

You may choose your operating system and then follow the instructions.

Hope it helps.

Lincon _WD.

Hi jack7959,
I am sorry to hear about your issue, based on your post I would like to know whether it's appearing in Device Manager or not?
I'd suggest you to reinstall your HDD's drivers from the Device Manager.
You may also try to update the firmware of your drive from WD using the below link.
http://support.wdc.com/product/download.asp?level1=2&lang=en
You may try your hard drive to connect to another system.
You may also try to use another USB cable to connect.
You may also try to run the Data Lifeguard Diagnostics from WD to test the drive for problems.
http://wdc.custhelp.com/app/answers/list/search/1/kw/940
You may also visit the link below to fix the issue with the drive.
http://wdc.custhelp.com/app/answers/detail/a_id/1164
I hope it will help you.

Thanks. It was a great help in solving the issue.

How to check the warranty of hdd. Is it from the date of billing?

Hi jack7959,

I am glad to hear that the issue is resolved. For warranty, it depends if you have registered the drive with WD on the website or not. If you have, then the warranty will start from the date of registration. But if you didn't register at the time of purchase then you have to provide the bill or receipt of purchase to WD for the warranty registration. The best way to this would be to call the customer care line.

Here's a link to read more about the warranty services policy

http://products.wdc.com/support/kb.ashx?id=Jq8jM7

Hope it helps.

Hi lincon_wd... The software "Data Lifeguard" that u had mentioned in ur post will work on other hdd's also or only for wd hard drives. Actually i have 1 more hdd of hitachi..and its running very slow form few days. I want to check it for errors but i am worried if i run data life guard for it, my data doesnt get affected or erased.

Hi jack7959,

I hope you are doing good, the Data Lifeguard Diagnostics cab be used for other drives. It will not erase any data on the drive.

Also try to increase free space in the hdd by deleting some files you don't use. It will help you to increase the life of HDD and you may get the better transfer speed.

Hope it helps.

thnx alot fr helping

Hi Avinu,

I am glad to help you out. For your information, the terabyte is a multiple of the unit byte for digital information. The following formula will help you for better understanding.

1.0TB =[protected] bytes = 1000 gigabytes.

2.0TB =[protected] bytes = 2000 gigabytes.

For example, you have 1.02TB in HDD.

1.02TB =[protected] bytes = 1020 gigabytes.

0.02TB = [protected] bytes = 20 gigabytes.

That means 0.02TB still represents 20GB in HDD so put something larger than 10GB and you should see an decrease of 0.01TB. After transfer, you will see the difference from 1.02TB to 1.01TB.

Hope it helps.

Hi Avinu,

I am glad to help you out. For your information, the terabyte is a multiple of the unit byte for digital information. The following formula will help you for better understanding.

1.0TB =[protected] bytes = 1000 gigabytes.
2.0TB =[protected] bytes = 2000 gigabytes.
For example, you have 1.02TB in HDD.
1.02TB =[protected] bytes = 1020 gigabytes.
0.02TB = [protected] bytes = 20 gigabytes.

That means 0.02TB still represents 20GB in HDD so put something larger than 10GB and you should see an decrease of 0.01TB. After transfer, you will see the difference from 1.02TB to 1.01TB.

Hope it helps.

HI Infantry Lover,

I am sorry to hear about it. I'd like to try and help. Based on your post, it may be a hardware issue. To confirm the possible reason, please run the Windows Data Lifeguard Diagnostics in your system. Please refer to the link below for Windows Data Lifeguard Diagnostics:

http://wdc.custhelp.com/app/answers/detail/a_id/940 .

If you still facing the problem, you can check our warranty and RMA policy.

http://support.wdc.com/warranty/index.asp .

You can do RMA via website, call and email us for your request. Our support team will be glad to help you out. The following link contains details of India support team:-

http://support.wdc.com/country/country.asp?c=india .

Hope it helps.

Hi Infantry Lover,

I am sorry to hear about it. I'd like to try and help. Based on your post, it may be a hardware issue. To confirm the possible reason, please run the Windows Data Lifeguard Diagnostics in your system. Please refer to the link below for Windows Data Lifeguard Diagnostics:

http://wdc.custhelp.com/app/answers/detail/a_id/940 .

If you still facing the problem, you can check our warranty and RMA policy.

http://support.wdc.com/warranty/index.asp .

You can do RMA via website, call and email us for your request. Our support team will be glad to help you out. The following link contains details of India support team:-

http://support.wdc.com/country/country.asp?c=india .

Hope it helps.

western digital 500gb external hdd problem

i have a western digital passport 500 gb when i connect to the laptop its shows connected but not recognized and the hard drive is not rotating and i could not use my external hard drive.