Western Digital Complaints & Reviews

Hi
I have bought WD element external hard disk 1 tb on 16 August 2015 from Amazon.in last my hard disk in not detacting I have tried in other system also but not dectacting the green light is blinking but not showing disk on output so pleases register my complain and try to get my hard disk on time it in three years waranty so please make it as soon as possible thanking you
Syed Shams Uddin

I purchased a hard disk in the year 2010 of western digital.the model is WD Caviar Black 1TB.Only after using it for 1 year or so, it failed completely and i lost many data as well since it completely failed suddenly without even giving the time for backup.i did an RMA and WD has replaced me with a same model hard disk but i didn't know that was a brand new replacement or a refurbished hard disk.but it ran well for around around 2 and a half yrs or so, and then it also failed suddenly.since i had almost 1 yr 6 months approx.warranty left, i again went for an RMA.they again replaced me with another one and both of the replacement i got were not seal packed.the issue is definitely not that because just after the warranty ended a month or 2 later, this one also started failing.i had a real panic of taking backups of all my important data.I purchased the new Western Digital Black Hard Disk from a top retailer in our city who is fortunately known to me.The day i went to the shop for purchasing it, i had the existing replaced hard disk with me and fortunately the retailer saw that and he took it from my hand and said that they have fooled me since this is not a WD Caviar Black Hard Disk but a WD 10EARS named Hard Drive which looks almost exactly the same like WD Caviar Black But as far as performance and stability is concerned, its way below the original CAVIAR BLACK HDD and besides its definitely not a brand new replacement even provided by WD that's why it failed so quickly.Before that i have no idea which replacement was provided to me since Internal HDD are present inside cabinet and no one takes out regularly until and unless there's any particular need of it.i had 100% faith on WD and never imagine such a big and reputed international company can do such tricky stuffs.even the new HDD provided to me was also 2 months short of warranty and i mailed them with the new one issue along with the earlier cheating they did.i got a call back from them a couple of days later and they just shown a sympathy to me about the earlier replacement matter and told me they are extending the warranty of the new one with an extra 1mnth or so against that existing fraud made with me.i even lost many important data as well which are simply not recoverable.i had no other option left since they said the HDD was already out of warranty.I want to ask WD is that a fair judgement made by them to just hide their fault, they gave me an eye wash 1 month more warranty on the new one.i even asked the retailer to replace me the new one but he said they dont have a second piece of the same model and i was stunned to know that which means these 1tb hard disks doesn't sell much and remain fallen and he was like leaving a breathe of relief after selling it to me i really felt that while purchasing it, but only felt when i checked its warranty online and even a brand new item is running out of warranty by 2-3 mnths really funny to know that.he asked me to call customer care and ask them what to do and i did and for both, they gave me an extra 1month warranty even after knowing that inspite of all these tricks, i again went for WD for the trust and faith over them to get fooled again.i am now planning and eager to sell out this new one which is in top condition now since its hardly used for 3-4 mnths now but if it suddenly fails, i am feared, they will repeat the same tricks again.so better go for a different brand and there are numerous top brands available out there.i had 2 hard disks of different brands before but their replacement atleast came of the same model.thank you Western Digital.real shame of playing with innocent consumers as all o[censored]s are not experts to verify model details and all and trust what top companies provide us.regards.

Respected sir/madam
this is to inform you that i am a seafarer and i have bought a harddrive of 2 tb from best buy but from the last 2 months it is not working and my warranty period will get over this month.and i am at sea so please can you help to replace the drive or recover my files from it because may be it will take some time to come usa atleast 2 months from now as i am on ship.please do the needful as i am a seafarer i am helpless to come to any of the best buy.if you can give me some complaint number now so that next time if i go to any of the best buy and show them my hard drive and they replace it please sir/madam help me out with this problem.

In mid of year 2016, i purchased 2 tb hard disk (SN # WX61A15RHH5L) and after few months o[censored]se it stop to work in any camput. then i make a request to Western Digital to replace it and they generate RMS (RMA #[protected] and fixed 18th of Jan'17 to pick my disk but on that day, i waited till 8 pm and did not get any call from them. again fixed for 21st Jan but didnt get any call and when calling them not getting any positive response.

my hard disk is still in warranty period and in April it will be finished.

I have purchased this hard drive from california u. S. Thinking that as usual to prior there will be same warranty policy for all hard disk as in india where we use to get warranty from 3-5 yeas atleast. My hard drive is not detected in my pc and giving continous beep sound. On contacting customer care they are saying that purchasing this product from u. S. U will get 1 year warranty. I m very much disappointed that my money wasted, my data lost. At the time of sale or on my bill they never mentioned me that this is having 1 year warranty.

Hey.. my Hard disk is not working. showing my files but not transferring to another hard disk or device..please give a proper and soon response.. i have lost my bill but it is under warranty. The hard disk is buying recent time and it is not work properly. And in the hard disk important data loaded and the hard disk is showing files but not opening and not copy to the other hard disk or system.

Sir/Ma'am,

I buy a External Hard Disk of Western Digital (also known as WD) from snapdeal on 10 January 2015.

But the hard disk start giving trouble from Approx October 2015. The hard disk many times not get ACCESSIBLE. On this i contacted customer care about this problem they said sir kindly recover your data after that we will replace your hard disk but my data is huge approx 800GB so i am unable to recover my data and uses the hard disk as it is.

And then my hard disk is totally gone on approx 15/03/2016 with it my data also not get lost in it on this i again contacted customer care they said "we are registering your case and you will get a replacement of your hard disk kindly dispatch it to our service center address and you will get your new hard disk within 20 days."

I ship the hard disk to their given address approx after 15 days i receive a courier from their, When i open the courier i found my old hard disk which is not repaired until now.

When i contacted the customer care about this why they send my old hard back to me they said that " Sir your product label is tempered and we are not able to the Serial Number & Part Number of your Hard disk So we cannot provide you the replacement of your Hard disk".

I am attaching all screen shots and important documents with this mail, so you can easily handle this case.
Kindly Help me to get a replacement of my hard disk.

Thanks and Regards,
Aman Agarwal

I bought my wd passport ultra hard disk one month back...
Data was successfully transferred to it...
Approximately data was of 600GB... It accessed well until one day when it suddenly stopped reading on my PC.
After trying it on different PCs, I realised that it is not working.
It worked properly for 5 days, then it stopped reading on any of the PCs.
It is under warranty period to get it replaced.

Dear sir,

I have bought a faulty cavier blue wd hdd...

[protected]@gmail.com

8/4/2016

I need a replacement of the hdd as soon as possible..

I tried to install the hhd but it was not working, tried in other pc as well...but its not detecting in bios...

Hi i have purchased western digital wireless hard disk 2 weeks back. It was not powering on.
So i send it to western digital for rma. After 10 days i got call from their excecutive, that hard disk is water damage and will not cover under warranty.
I never taken hard disk out of my house so how it got water damage.
Wd executive giving faulse resons for not giving replacement
My rma no is 86647156
Please look into the matter.

Sameer patil
[protected]

When i m inserting it is nt reading in any laptop .
MY PASSPORT ULTRA
S/N - WX51A24U7221
R/N - D88
DCM- DDAGFAA
P/N - WDBZFP0010BBK-05
MODEL- WDBZFP0010BBK-BESN
it has 2 year warranty left pls l

Sub - western digital case[protected].


Wd is not giving warranty of above case as they are saying that without bill they wont be able to provide warranty of product without bill.


I lost the bill but my product is under warranty. I have sent them images of wd hard disk with manufacturing date as well of dec 2014. The warranty period is for 3 years.


My product is under warranty please tell them to give me warranty of this product.


Thank you,

Raghav sahni

Gsm: +91 11 [protected]

My name is hitesh i had purchased western digital hard disk from your panchkula dealer. Still the hard disk is in guarantee hard disk doesnot works properly when we contacted the person from whom we purchased the hard disk he said you have to enroll the complaint to the customer care. When we called your customer care they said you replaced your hard drive from the dealer you have purchased. This is the way we are harassing from your company. We are not satisified with your product and services.
Hitesh kumar arora
[protected]

Hello sir, my uncle bought this hard disk from dubai it was working very nice with usb 3.0 i live in india, i used to connect to connect my laptop amd LED tv too, after one year it stopped working in laptop, but it is working correctly with LED tv, when i connected to my laptop the light is blinking and it is detected in my laptop ie:my passport 0748 but i am not getting any files actually it is not in my computer aplication so pleace identify problem
Thank you

Dear sir,
Few months back my hard disk got corrupted
and I accepted the return policy as my hard disk was within warranty
they informed me that some guys will pick the hard disk
but till now no one came but 2-3 times people called and used to ask if anyone came or not, I told them but still no action was taken
please look into the matter and call me as soon as possible

Dennis Mathew
[protected]

Western Digital has some of the most inexperienced customer service staff. Replacement warranty is to replace your defective product with another defective product from their warehouse. In my particular case, my western Digital passport (External Hard Drive). After it malfunctioning, I found my warranty still active receiving {RMA} for replacement, it malfunctioned shortly after. After returning for another replacement I found myself repeating the proceedings once again after two failed replacements.

I bought a WD element 1tb portable hard disk 4 months back. now suddenly it not detecting on any of my mac devices. but detected on windows. how to fix it with out any data loss.

My 1 tb hdd creating problem while format it. Some times it reaches copying files stage but can't go ahead from 44 - 45% and sometimes it can't start booting by any media. But other hdd format easily.
Please solve the problem as soon as possible.

Detail : -
WD SATA HDD 1 TB
s/n : - WCC3F6DNHET6
mdl : - WD10EZEX-75M2NA0

I have already complained regarding replacement of wd external hard disk (ultra my passport) rma no[protected] on dated 28 dec 2015 and wd costumer care provide me pickup date on date 29 dec 2015 from 1500 hrs to 2000 hrs. The pickup boy of courier till date not pick-up the above item. So please look the above matter.

I bought a western digital hard disk... it was defective... i contacted the company and they said there are no service centres.. they will pickup the hard disk...by sending a courier ... montha have passed...they never send a person to pick up...or they donot give other options... they said "create another complaint" i created new one... thier website also doesnt work properly to create a complaint this is the email conversatiion below" [protected]@wdc.com Western Digital Case#[protected] [ ref:_00DU0Jpn7._500U0MPH6u:ref ] Inbox x Western Digital Support [protected]@wdc.com via wjztre280017sd2g.9xdr.u-jpn7mac.na12.bnc.salesforce.com 27 Oct to me Dear guthikonda, Thank you for your reply. My name is Smita. As discussed over phone we need to cancel the existing RMA and create new RMA in which we can use the new address. Kindly send the below details to create new RMA. • Primary and alternate contact numbers. • Current shipping address with landmark and pin code. • Verify the Serial Number and the Model number of the hard drive. We will look forward for your reply. Sincerely, Smita WD Support [protected] [protected] http://support.wdc.com ref:_00DU0Jpn7._500U0MPH6u:ref g.sri harsha 28 Oct to Western primary : mobile - [protected] alternate mobile - [protected][landline] harsha sai clinic, h.no.14-8-271 charbowli, warangal, WARANGAL, TELANGANA 506002 India S/N - WMC4N0H2PZ8A MDL- WD30EZRX WD Support [protected]@wdc.com via e0kfbai7j81vemh3.d9xloc.u-jpn7mac.na12.bnc.salesforce.com 29 Oct to me Dear Guthikonda, Thank you for your reply. This is to inform you that the replacement request is generated with the RMA #86280570 and the scheduled pickup date on 31st October 2015. Kindly follow the following steps to get the HDD picked up: 1. You are requested to pack the faulty HDD in an Electrostatic discharge bag and then pack it HDD in a strong box with a minimum of 2 inches of packaging material around it. 2. On the box, you need to mention your complete postal address with the postal code & your contact numbers. 3. You need to mention the serial number of the faulty HDD against which you have claimed the warranty. 4. You need to mention the RMA number on the box. 5. You need to mention the complete postal address of our logistics department from which you will get the replacement. 6. Please find the postal address of the logistics department and take a printout of the same by clicking on the premailer link below: https://wdsupport.wdc.com/warranty/rmapremailersfdc.asp?cmd=premailer&fs=8628057...⇄ 7. You are not supposed to include any kind of accessories in the package, as it is not covered under warranty. WD will inform the customer if the warranty is voided and ineligible for replacement. The remaining warranty from the original defective drive will be applied to the replacement drive. The replacement drive will have a minimum warranty of 90 days from date of shipment. Replacement will be issued between 10 to 15 business days from the date the defective drive is received at WD central warehouse. You can also drop the drive at our official drop point instead of waiting for courier pickup. Kindly click on the below link for nearest drop point information http://maps.matrixconsultingservices.com Drop point timings: 10am – 6pm (Monday - Saturday) Please do not reply to this case, if you have any further issues regarding RMA kindly create a new case and reply or you can contact us on undersigned phone support. g.sri harsha 1 Nov to WD no pick up has been done yet... my hdd is still with me...what should i do? no one will show up ...what so ever i do... i dont want this to repeat over and over again... i bought this as a gift for some body...it dint work... for 6 months or so...i dont remember i have been trying to get something out of my warranty i tried to make it work...but i dont see anything happening... i dont know why ...or what u ppl are dng... this is the last product i will be using i[censored] ppl make this this work... i dont have time to do this over and over again... iam not gng to buy or use any wd anymore...thank you WD Support [protected]@wdc.com via tjmdxjgp0feewax5.gcjkl.u-jpn7mac.na12.bnc.salesforce.com 2 Nov to me Dear Guthikonda, Thank you for your reply.My name is Smita. We truly apologies for the inconvenience caused to you. This is to inform you that the case has been escalated to the concern department to pick the defective drive from the RMA shipping address . The rescheduled courier pick up is on 4th November 2015. Kindly let us know once the drive is picked up from your place. You can also drop the drive at our official drop point instead of waiting for courier pickup. Kindly click on the below link for nearest drop point information http://maps.matrixconsultingservices.com Drop point timings: 10 am to 6 pm (Monday to Saturday) Should you have any further questions, please contact our telephone support[protected] or reply to this email and we will be happy to assist you. Sincerely, Smita WD Support http://support.wdc.com [protected] Original Message[protected] From: g.sri harsha [g.[protected]@gmail.com] Sent: 11/1/2015 9:54 AM To: [protected]@wdc.com Subject: Re: Western Digital Case#[protected] ref:_00DU0Jpn7._500U0MPH6u:ref g.sri harsha 5 Nov to WD sorry, i was rude...angry with last mail... but still no pickup ...i cant open the map of drop points so i[censored] can tell me where is the nearest drop point ..i live in warangal, telengana... WD Support [protected]@wdc.com via topcrb00v7ogvusq.8eka5.u-jpn7mac.na12.bnc.salesforce.com 6 Nov to me Dear Guthikonda, Thank you for your reply. My name is Smita. Please accept our sincere apologies for the problems you are having. We do regret to inform you that Western Digital does not have any drop point center in your location. As discussed over phone the case has been escalated to the concern department to pick the defective drive from the RMA shipping address on Monday. g.sri harsha 21 Nov to WD still no pickup...?what should i do? WD Support via 3p1zpzvrehdt3zyd.6vx03.u-jpn7mac.na12.bnc.salesforce.com 23 Nov to me Dear Guthikonda, Thank you for your reply. Please accept our sincere apologies for the problems you are having. We request you to wait till tomorrow end of the day. Should you have any further questions, please contact our telephone support[protected] or reply to this email and we will be happy to assist you. Appreciate your patience. g.sri harsha 18:24 (14 minutes ago) to WD what is this?...does wd think ...it is so easy to fool people?... i have been contacting u...since years...and u dont pick up my defective product?... i will have to consult consumer forum i[censored] r not going to replace my product in next 1 month...or pick my defective drive in 1 wk..