Western Digital Complaints & Reviews

Hi manasmithun,
I am sorry to hear about your case, however I’d try to help you in the best possible way.
1. I’d like to check with you, did you register the hard drive on the WD website when you purchded?
You can check the warranty of the hard drive on our website by the serial number. I’d post the link below:
http://products.wdc.com/support/kb.ashx?id=1DGPY
2. How sure you are that the drive has crashed? Did you check the drive after connecting to another PC?
3.Try to connect the drive using another USB cable sometimes the cable can go bad.
4. Also check if the drive is getting enough power to spin up, are you able to see any power light on the drive after connecting.
5. WD is not responsible for any data lost as we don’t cover that in our warranty.
You can send the drive for RMA if it’s under warranty. But before sending the drive for RMA try the basic troubleshooting steps to see if it’s the hard drive failure.
For RMA you can refer to the link below:
http://products.wdc.com/support/kb.ashx?id=Ge5b2S
Hope it helps.

I checked with different cable and also in another pc, but it is not reading the data ...and also it is under warranty ...plz tell me the address where i have to send.

Hi manasmithun,


I am sorry to hear about it, for RMA you can refer to the link below:

http://products.wdc.com/support/kb.ashx?id=Ge5b2S

Visit the link and key in your details once you are done with that, you will get a notification message from WD.

One more thing just to inform you that you are not required to send it anywhere. Once, you will initiate the RMA from the link given above, WD will send it's courier service to pick it up from you.

Hope it helps.

Hi chintu s,
Sorry to hear about that, by opening the WD My Book external hard drive case, you have already voided the warranty.
When installation of a hard disk results in a system crash. It is normally a sign of failed drive electronics. Now If you can swap the circuit board from an identical (and I do mean absolute identical model) drive you may be able to salvage the data.

Good Luck

Hi Nitin Sodera,

First of all I am sorry for responding late on this post, may I know that the hard drive is being delivered to you or still it's under process? May I know which are the numbers you are calling and not getting a response? Waiting for your reply.

Lincon_WD.

HI chapke,

May I know since when you are facing the issue?

What exact error message do you get while connecting?

Have you tried to connect using another cable and different ports on your PC?

If possible, try to connect to another system.

I'd suggest you to run the Data Lifeguard Diagnostics to test the drive.

http://products.wdc.com/support/kb.ashx?id=Xhr59y

After running this software do update what's the result.

Hope it helps.

External hdd not detected

Hi everybody.. i have external hard drive of 200gb. My pc is not able to detect it. i could not find it in device management also. What should i do...help me out please!!!

not working & not dectating on dvr

Wd 500 GB CT-2CTVD00W24xM8P WWN-50014EE208C32E6D S/N-WCC2EJY45616 MDL-VOD5000AAKX-6046MO

wd my passport not recognized by my MAc

Hello everybody... I have wd my passport 500 gb brand new which i am using for the first time on my mac. But its not being recognized. What should i do to solve the problem?

Hi Nikhilesh Yadav,


Based on your post, I'd like to know more about the hard drive. May I know since when you are facing the issue?

I'd suggest you to run the Data Lifeguard Diagnostics to test the drive.

http://products.wdc.com/support/kb.ashx?id=Xhr59y

After running this, if you find any issue with the drive try to contact the WD on[protected],
[protected] from 9 am to 6 pm.

Try this and do let me know about the results.

hard drive

this Hard Drive is not working. WD 500GB Black.

How to retrieve files from Western Digital my passport for mac

How do I retrieve/examine files from the Western Digital my passport I am using for mac? I have done some research and they say it may have to be formatted. How do i determine if this external storage has been formatted or not?

My Passport Not Working

WD My Passport Not Working Properlly

Hi Sharanjeet Kaur,

Based on your post, If you found some errors or bad sectors on the drive you may replace it.

You may register the drive and send it for RMA from our website.

Before sending it for replacement kindly check the warranty of your drive.

Here's the link for the RMA:

http://products.wdc.com/support/kb.ashx?id=cRHcSV

Make sure you have a copy of your important data in any case.

Hope it helps.

Thanks...Can u tell me a bit about online data backup

Hi kaur B,
Online backup is a strategy for backing up data that involves sending a copy of the data over a proprietary or network to an off-site server. Which helps you to protect your data in case of any loss or damage to the hard drive.
Hope it helps.

Hello,

I am sanjeev. I want to complaint regarding my green drive. Whenever system ON or restart drive was giving me tik tik sound. Now in these days it give me a grinder noise. Please replace it.

Hi Sanjeev,
I’d like to check with you, is the HDD working properly? Is there any message when you try to access the drive? Could you give me some more details about that? For the meantime, you may refer to the link below that helps to identify if the noise or sound is normal.
http://products.wdc.com/support/kb.ashx?id=YyWoJO
If the sound is abnormal, and your product is still under warranty, you may proceed for an RMA.
For RMA service, you may refer to the below link:
http://products.wdc.com/support/kb.ashx?id=x9Maqg
Before you proceed for an RMA, I would suggest you to transfer all important data in the other HDD.
Hope it helps.

Hi WD,

Thank you for your quick reply. My HDD sound under the catogary in your link. So, I will procced for replacement.

Can you please share the contact of Customer service?

And I already made my backup day by day. Thanks for asking anyways. :)

Hi Sanjeev,

I am sorry to hear about it. For your information, you can use our RMA service via website, call and email us for your request. Our support team will happy to help you.

The following link has details of India support team:

http://products.wdc.com/support/kb.ashx?id=9dVsEd

Hope it helps.

Wd hard disk not detected

My wd hard disk is not detected in my pc and also while boot process with xp giving an error "setup cannot find the hard drive and press f3 to quit xp setup" plzzz help me ...

Hi gurpreet93651,

Based on your post, if you are planning to buy a Western Digital hard drive, the best thing about it is that you are not required to worry about warranties. You can simply register your hard drive on the website for warranty. Once you feel that the hard drive is creating problems, you may initiate the replacement process from the website only. For more details you may visit the link below:

http://products.wdc.com/support/kb.ashx?id=o2Me6C

Hope it helps.

Thanks for the useful information. And after purchasing and registering it online, it gets some errors or bad sectors, while it is in warranty period, where will i send it for replacement? to online shopping site?

Hi gurpreet93651,

Thanks for replying, in case the drive you bought is faulty, straight away at the time of opening and connecting to your PC, you may check with the shopping website as well sometimes they do have a policy to replace the drives in certain time limits. If that doesn't work, then you may claim the warranty as I have mentioned in my previous post. Here's the link for more details.

http://products.wdc.com/support/kb.ashx?id=o2Me6C

Hope it helps.

Thanks for help. And how much is the warranty of hdd after registering it with western digital?

Hi gurpreet93651,

It depends on your choice because there is a variety of drives available from WD. The warranty is different for different lines of products. I'll post a link below from where you may choose the one you like and see the specs and the warranty on the same drive.

http://products.wdc.com/support/kb.ashx?id=RLILoz

Hope it helps.

Thanks., I bought wd my passport ulta 1tb portable external hard drive..Please tell me how can i make this hdd password protected?

Hi gurpreet93651,

We have a software called WD Security utility which can help you to make it password protected.
WD Security utility allows you to set password protection and hardware encryption for your drive to help keep your data private.
I'll post the link below to set up and use it:

http://products.wdc.com/support/kb.ashx?id=jiFCIV

Hope it helps.

Thank u very much for ur help.Thats so kind o[censored]...How can i make the backup of my internal drive online and how much data can be copied?

Hi gurpreet93651,

I am glad to know that I was able to help, for online back up there are two ways to do that.

One is that you may go for WD My Cloud, which will ensure you that your data is safe at your own server and you can access it anywhere you want. For more details you may refer to the link below:

http://products.wdc.com/support/kb.ashx?id=LdCYrh

Secondary way is that you may create your account on Google drive or One drive and save your files there and can access from wherever you want.

Hope it helps.

Please tell me some tips for maintenance of my hdd in good condition.

Hi gurpreet93651,
Here's few tips to maintan healthy hard drive.
1) Store Your External Hard Drive Flat
If you own a magnetic external hard drive then these hard drives are typically built to lie flat. You should not tilt it up on its side because it has fast spinning platters and a magnetic needle inside, much like a record player.

The way the magnetic external hard drive is designed, the needle moves in millionths of an inch towards the platter but never actually makes contact with it. This extreme precision is based on the fact that your external hard drive should be lying flat.

If your external hard drive is not lying flat then the needle can possibly get too close or too far away from the platter. This can slow down your external hard drives read speed and performance.
2) External Hard Drive Cables Maintenance
There are a few things that you can do with the cables to your external hard drive. One thing is to make sure that they are secure and not loose with the connections. This can cause the external hard drive to connect and then disconnect from the computer without you knowing. This means that it might disconnect in the middle of file transfer which is not good for any hard drive.

Another way to improve performance on your external hard drive is to have shorter cables. This means that the data transfers faster. Long cables are great and handy but short cables are efficient and fast.
Hope it helps.

My new hdd is working fine and delivering best performance but when i connect it to my apple laptop, it dosent get recognized??

Hi gurpreet93651,

Based on your post, may I know what is the file format you are using on the drive?
If it's NTFS MAC will not support, so you need to format it in FAT32 or exFAT in order to use it for both the OS.
Plug the hard drive into your Windows PC. Open the Start menu and search for Disk Management. Select the search result and the Disk Management utility will launch. In the left sidebar, you should see your hard drive and its partitions. Right-click the Windows partition and select Format. In the Format dialog box, under File System, select FAT32. Click OK and complete the format process.
I am posting a link below for the guidelines to format the drive:
http://products.wdc.com/support/kb.ashx?id=cYQGgX

Note: make sure you have all the back up before making any changes to the drive.

Hope it will help.

external hdd not detected

Hi. I am unable to detect my external hdd when i connect it to my laptop. I can not see in device management also. What to do to access it?

hdd making clicking sounds

My wd passport 500gb is making clicking sounds repeatedly. I can access it as usual. But the clicking sounds are making me worried. Is it due to some virus activity??

Hi sharon awasthi,

I hope you are doing well, have you performed any test on the drive to check if the hard drive is faulty? You may test the drive on another PC before sending it for RMA.

I'd recommend you to run Data Lifeguard Diagnostics and see what is the result.
Here's the link below.

http://products.wdc.com/support/kb.ashx?id=nf0nsz

If the drive fails the test you may register the drive for replacement (RMA) from our website.

Here's the link below:

http://products.wdc.com/support/kb.ashx?id=TBgV6F

Hope it helps.

Hi chiragjn,

I am sorry for responding late, may I know have you received the replaced drive until now or not? If not, I'll try to help you to get the replacement. I am waiting for your reply.

Lincon _WD.

Fortunately, I did receive it on time.

HI chiragjn,

I am glad to know that you got it on time. Feel free to contact me in case you need any assistance from WD.

Hope it helps.

Lincon_WD

WD hdd not showing

Hello, Suddenly today my western digital hard disk is not showing i have windows 7 and it is showing that there is a usb cable attached but the hard disk is not coming up in 'my computer' plz help

warranty Replacement

DEAR SIR/MADAM, PLEASE TELL HOW TO I REPLACE MY WESTERN DIGITAL HARD . PLEASE KINDLY MAKE SURE AS POSSIBLE AS SOON

Hi rahul vishwas,

Based on your post, I am pasting a link below which shows exactly the same issue as yours and the cause for the same. It has the detailed description on how you can resolve the issue:

http://products.wdc.com/support/kb.ashx?id=ZIN3Qn

Hope it helps.

Thanks for the useful information. The software mentioned in the the link, DLG, is meant only for wd drives or can be used on other drives also.Actually i checked my samsung internal hdd with it, and it showed the results also. Is it ok to use it for other drives also, or it can cause some problems for other hdd's due to compatibility issues?

Hi rahul vishwas,

Thanks for your reply, the DLG is built to test any brand's hard drive as long as you are using it on a Windows PC. It will not have any bad impact on the hard drive. This software can further improve the performance of the drive. So there is no harm to use it for any other brand's hard drive.

Hope it helps.

Thanks for your kind help. The software DLG has proven very useful for me. Is there any software for making my hdd password protected?

Hi mazhar lucknowi,

I hope you are doing well, may I know what specific issue you are facing with your PC.
Have you performed any test on the drive to check if the hard drive is faulty? You may test the drive on another PC before sending it for RMA. I'd recommend you to run Data Lifeguard Diagnostics and see what is the result.

Here's the link below.

http://products.wdc.com/support/kb.ashx?id=nf0nsz

If the drive fails the test you may register the drive for replacement (RMA) from our website.

Here's the link below:

http://products.wdc.com/support/kb.ashx?id=TBgV6F

Hope it helps.

Hi sumit45,

You may download drivers for WD products from the link below:

http://products.wdc.com/support/kb.ashx?id=fngmMA

For maintenance keep the hard drive in a safe place.

It should not fall down.

It should not be pressed with heavy weight.

Clean the stuff which you are not using or you don't need.

To check the bad sectors on HDD, you may run the Data Lifeguard Diagnostics.

http://products.wdc.com/support/kb.ashx?id=QY32jX

Hope it helps.

Lincon_WD

Does this data lifeguard diagnostics work with other make hdd's also?

Hi sumit45,

This software meant to test all drives, you may use it to test other drives. But make sure you use it on Windows as it will not support the MAC OS.

Hope it helps.

Lincon_WD

is there any software for making my hdd password protected?

Hi sumit45,

The WD Data Lifeguard Diagnostics works with all the drives if you are using Windows.

Due to limitations in Mac OSX, the drive will need to be connected to a PC running Windows in order to run our diagnostics.

Lincon_WD

Hi sumit45

WD provides a software called WD Security to make the hard drive password protected.
You may download the WD Security from the link below:

http://products.wdc.com/support/kb.ashx?id=74ivGP

To set up and use WD Security you may visit the link below:

http://products.wdc.com/support/kb.ashx?id=iy7wcJ

This link has step by step guidelines to set up the WD Security.

Hope it will help you.

Hi s.abhijt,
Most of the times, you need to format the drive before you can use it for data. You may follow the steps below:
1) Right-Click on the My Computer icon either on your desktop or in the Start Menu and select Manage.
A new window titled Computer Management comes up.
2) Select Storage from the left hand side by clicking it once, then select Disk Management(local) from the right side by double-clicking it. Find your new drive and format it with one large partition.
3) For First partition -make a primary partition if you want only one partition on the hard drive.
4) Then you format the partition - again right click and select format use NTSF - use default allocation size and give the new volume a label (no spaces allowed in the name).
Hope it helps
Lincon_WD.

WD hard disk is not working

Sir I m kuldip wankhede in navi mumbai my WD hard disk is not working please change the my 500 GB hard disk Serial No. wmayuw924741. Hard Disk purchase on Juna 2012. my no.[protected]

My computer is not reading my western digital hdd

MY COMPUTER IS NOT READING MY WD 500GB EXTERNAL HARD DRIVE. IT SAYS ITS NOT INITIALIZED... I CANT USE IT

Hi akash329,

Any new Windows OS which you're going to install/upgrade might erase all your data on your hard drive, even though you've created particular partitions on it. I'd suggest you to backup all of your data first, before you make any OS upgrade to your PC. You may create those partitions again after installing the new OS.

Note: After you have backed up all your data, you may go ahead to perform full erase or format the drive because of the Operating System and BIOS limitations.

Hope it helps.

Lincon_WD

Hi billa86,

Based on your post, It may be a hardware issue. To confirm the possible reason, please check a WD article, It may help to identify the noise or sound is normal.

http://wdc.custhelp.com/app/answers/detail/a_id/568.

If you found the sound is abnormal, I’d suggest you to proceed for an RMA. For RMA service, you may refer to the link below.

http://products.wdc.com/support/kb.ashx?id=x9Maqg

For WD My Cloud backup, you may refer the below link.

http://wdc.custhelp.com/app/answers/detail/a_id/10436

To buy the WD Blue internal drive, you can check the nearest computer shop or check with online retailers.

Hope it helps.

DK_WD

Hi sahil_saluja,
Based on your post, I have found an article which explains that how to change the drive letter assignment in Windows 8, 7, Vista, XP or 2000. You may visit the link below for the instructions.

http://wdc.custhelp.com/app/answers/detail/a_id/137

I hope it will help.

Lincon_WD

Hi vishal88,
I hope you are doing well. Based on your post you may try the following basic troubleshooting steps.
1) Have you tried to connect the using different port available on your PC? You may try to connect the drive through another port if you have not tried.
2) Try to connect using another USB cable, sometimes the cable might be failing or not supplying enough power to the drive.
3) You may try to connect the hard drive to another system to check the hard drive is working or not?
4) Are you able to use other external drives without any issues?
Try to check in device manager with the following steps.
From the start menu right click on the Computer and choose Manage.This will bring up the Computer Management Window. Now you can see Device manager on the left hand side under the heading System Tools.
In Device Manager, double click to expand "Universal Serial Bus controllers", Check if at all there is an exclamation mark along, the driver, it suggests issues with the driver installed. Right click on the "Uninstall" and click "OK". Then try to reconnect the drive it should show up.
If it doesn't appear in Device Manager then you could try checking in Disk Management. Check if it appears there, sometimes it may turn up as Disk 1 or Disk 2, and the status. You could try to initialize and format it from here.
http://wdc.custhelp.com/app/answers/detail/a_id/3865

To make sure if there is any damage on the hard drive you may run the Data Lifeguard Diagnostics from WD. Below is the link with guidelines.
http://wdc.custhelp.com/app/answers/detail/a_id/940

I hope it will help you.

Thanks for ur information.. I tried but nothing worked out..It dead now. Can, the data recovered from this hdd and its not broken and under guarantee. Can it be sent for replacement??

Hi vishal88,

I am sorry to hear about it. For the data recovery, you may try some third party softwares. If the data is really important, you may try the professional data recovery service in your area before sending it for replacement.

Here's the link for RMA:

http://products.wdc.com/support/kb.ashx?id=UcaEcC

Hope it helps.

Lincon_WD.

Actually what i wanted to ask was that, " As the hdd was fell down, and may be something is broken from inside, and it is still under warranty, so will it be replaced under warranty (as in my case)"

Hi vishal88,

This kind of damage is normally not covered. You may read our warranty policy from the link below:

http://support.wdc.com/warranty/policy.asp?wdc_lang=en

Hope it helps.

Can anyone tell me how register the WD product. Whenever I Try to register, web page give me error?
Please help!

Hello,

I want to ask you about error in drive. the thing is my friend have green drive and its giving of reallocated sector count bla bla error. I dont remember exactly. is it critical error? Or Drive is going to dead?

Plz sugget something

Hi vivek4844,
I'd like to help you, based on your did you try to check the same partition in disk management? You may follow the steps below to resolve the issue.

1) Check if that partition exists in the "Disk Management"
1. From the Desktop, bring the mouse to the lower left-hand corner of the screen. This will bring up a small Start menu preview screen.
2. Right click with the mouse, and a list if options will appear.
3. From this list, click on Disk Management, which will launch the window on the desktop
2) If you notice a partition without a drive letter, then right click on it
1. Select "Change Drive Letter and Paths"
2. Click on add button and select a drive letter
3. Click ok and you should be able to view your data on this partition.
Good luck
Lincon_ WD.