Western Digital Complaints & Reviews

Hi rahul vishwas,

Based on your post, I am pasting a link below which shows exactly the same issue as yours and the cause for the same. It has the detailed description on how you can resolve the issue:

http://products.wdc.com/support/kb.ashx?id=ZIN3Qn

Hope it helps.

Thanks for the useful information. The software mentioned in the the link, DLG, is meant only for wd drives or can be used on other drives also.Actually i checked my samsung internal hdd with it, and it showed the results also. Is it ok to use it for other drives also, or it can cause some problems for other hdd's due to compatibility issues?

Hi rahul vishwas,

Thanks for your reply, the DLG is built to test any brand's hard drive as long as you are using it on a Windows PC. It will not have any bad impact on the hard drive. This software can further improve the performance of the drive. So there is no harm to use it for any other brand's hard drive.

Hope it helps.

Thanks for your kind help. The software DLG has proven very useful for me. Is there any software for making my hdd password protected?

Hi sumit45,

You may download drivers for WD products from the link below:

http://products.wdc.com/support/kb.ashx?id=fngmMA

For maintenance keep the hard drive in a safe place.

It should not fall down.

It should not be pressed with heavy weight.

Clean the stuff which you are not using or you don't need.

To check the bad sectors on HDD, you may run the Data Lifeguard Diagnostics.

http://products.wdc.com/support/kb.ashx?id=QY32jX

Hope it helps.

Lincon_WD

Does this data lifeguard diagnostics work with other make hdd's also?

Hi sumit45,

This software meant to test all drives, you may use it to test other drives. But make sure you use it on Windows as it will not support the MAC OS.

Hope it helps.

Lincon_WD

is there any software for making my hdd password protected?

Hi sumit45,

The WD Data Lifeguard Diagnostics works with all the drives if you are using Windows.

Due to limitations in Mac OSX, the drive will need to be connected to a PC running Windows in order to run our diagnostics.

Lincon_WD

Hi sumit45

WD provides a software called WD Security to make the hard drive password protected.
You may download the WD Security from the link below:

http://products.wdc.com/support/kb.ashx?id=74ivGP

To set up and use WD Security you may visit the link below:

http://products.wdc.com/support/kb.ashx?id=iy7wcJ

This link has step by step guidelines to set up the WD Security.

Hope it will help you.

Hi s.abhijt,
Most of the times, you need to format the drive before you can use it for data. You may follow the steps below:
1) Right-Click on the My Computer icon either on your desktop or in the Start Menu and select Manage.
A new window titled Computer Management comes up.
2) Select Storage from the left hand side by clicking it once, then select Disk Management(local) from the right side by double-clicking it. Find your new drive and format it with one large partition.
3) For First partition -make a primary partition if you want only one partition on the hard drive.
4) Then you format the partition - again right click and select format use NTSF - use default allocation size and give the new volume a label (no spaces allowed in the name).
Hope it helps
Lincon_WD.

WD hard disk is not working

Sir I m kuldip wankhede in navi mumbai my WD hard disk is not working please change the my 500 GB hard disk Serial No. wmayuw924741. Hard Disk purchase on Juna 2012. my no.[protected]

My computer is not reading my western digital hdd

MY COMPUTER IS NOT READING MY WD 500GB EXTERNAL HARD DRIVE. IT SAYS ITS NOT INITIALIZED... I CANT USE IT

Hi akash329,

Any new Windows OS which you're going to install/upgrade might erase all your data on your hard drive, even though you've created particular partitions on it. I'd suggest you to backup all of your data first, before you make any OS upgrade to your PC. You may create those partitions again after installing the new OS.

Note: After you have backed up all your data, you may go ahead to perform full erase or format the drive because of the Operating System and BIOS limitations.

Hope it helps.

Lincon_WD

Hi vishal88,
I hope you are doing well. Based on your post you may try the following basic troubleshooting steps.
1) Have you tried to connect the using different port available on your PC? You may try to connect the drive through another port if you have not tried.
2) Try to connect using another USB cable, sometimes the cable might be failing or not supplying enough power to the drive.
3) You may try to connect the hard drive to another system to check the hard drive is working or not?
4) Are you able to use other external drives without any issues?
Try to check in device manager with the following steps.
From the start menu right click on the Computer and choose Manage.This will bring up the Computer Management Window. Now you can see Device manager on the left hand side under the heading System Tools.
In Device Manager, double click to expand "Universal Serial Bus controllers", Check if at all there is an exclamation mark along, the driver, it suggests issues with the driver installed. Right click on the "Uninstall" and click "OK". Then try to reconnect the drive it should show up.
If it doesn't appear in Device Manager then you could try checking in Disk Management. Check if it appears there, sometimes it may turn up as Disk 1 or Disk 2, and the status. You could try to initialize and format it from here.
http://wdc.custhelp.com/app/answers/detail/a_id/3865

To make sure if there is any damage on the hard drive you may run the Data Lifeguard Diagnostics from WD. Below is the link with guidelines.
http://wdc.custhelp.com/app/answers/detail/a_id/940

I hope it will help you.

Thanks for ur information.. I tried but nothing worked out..It dead now. Can, the data recovered from this hdd and its not broken and under guarantee. Can it be sent for replacement??

Hi vishal88,

I am sorry to hear about it. For the data recovery, you may try some third party softwares. If the data is really important, you may try the professional data recovery service in your area before sending it for replacement.

Here's the link for RMA:

http://products.wdc.com/support/kb.ashx?id=UcaEcC

Hope it helps.

Lincon_WD.

Actually what i wanted to ask was that, " As the hdd was fell down, and may be something is broken from inside, and it is still under warranty, so will it be replaced under warranty (as in my case)"

Hi vishal88,

This kind of damage is normally not covered. You may read our warranty policy from the link below:

http://support.wdc.com/warranty/policy.asp?wdc_lang=en

Hope it helps.

Hi vivek4844,
I'd like to help you, based on your did you try to check the same partition in disk management? You may follow the steps below to resolve the issue.

1) Check if that partition exists in the "Disk Management"
1. From the Desktop, bring the mouse to the lower left-hand corner of the screen. This will bring up a small Start menu preview screen.
2. Right click with the mouse, and a list if options will appear.
3. From this list, click on Disk Management, which will launch the window on the desktop
2) If you notice a partition without a drive letter, then right click on it
1. Select "Change Drive Letter and Paths"
2. Click on add button and select a drive letter
3. Click ok and you should be able to view your data on this partition.
Good luck
Lincon_ WD.

Hi arsh854,
I hope you are doing well. Based on your post you may try to assign a drive letter to the drive as you can see it in disk management. You may follow the below steps to change, add, or remove a drive letter.
1. Open Computer Management by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Computer Management. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
2. In the left pane, click Disk Management.
3. Right-click the drive that you want to change, and then click Change Drive Letter and Paths.
4. Do one of the following:
Option 1. To assign a drive letter if one has not already been assigned, click Add, click the letter that you want to use, and then click OK.
Option 2. To change a drive letter, click Change, click Assign the following drive letter, click the letter that you want to use, and then click OK.
Option 3. To remove a drive letter, click Remove, and then click Yes to confirm that you want to remove it.
Hope it helps.

Thanks for the help..I have got this new pc as assembled pc from market. So what is the warranty of hdd and how to check that. Like vendor has given warranty for 1 year and after that for the products like hdd and processor, i have to take warrant directly from the company..

Hi arsh854,

May I know what is the name of the hard drive manufacturer? Normally you can check the warranty online from the website of the company. It depends on the model of hard drive that how long will be the warranty.

Hope it helps.

not able to access WD my Passport

i m not able to access my hard disk of WD myPassport, can please help on this as soon as possible

thanks

jitendra kumar
ph:-[protected]

Hi satveer54,
Based on your post, I'd suggest you to remove the drive from the USB hub and directly connect it to your computer because many hubs leave the data ports active indefinitely and that lead the drive to be on even when you shut down the PC.

I have found a relevant article which explains more about the similar issue. You may visit the link below and click on "The WD My Book external hard drive does not power down automatically when the computer system shuts down"

http://wdc.custhelp.com/app/answers/detail/a_id/3537

Hope it helps.

Hi Jack4594,
I am sorry to hear that your drive is having problem. Is there any error message appeared when connecting the drive?

You may visit to the link below to check the hard drive warranty status by selecting the country (e.g. India).
http://wdsupport.wdc.com/warranty/warrantycheck.asp?custtype=end

Once you have confirmed the hard drive is under warranty; then you may proceed to register for an RMA.
For RMA services and procedure, you can refer to the link below.
http://wdc.custhelp.com/app/answers/detail/a_id/1222

Hope it helps.