Western Digital Complaints & Reviews

I've had a 1TB external hard drive for about 6 months now. It has worked perfectly on my Win XP. 3 days ago it stopped showing up on my computer. It plugs in and my computer acknowledges that it's plugged in. However, the drive won't show up under My Computer. I have tried going to disk management and it says the device is working properly. Any ides? It spins and starts up. I tried restoring my computer but it would only go back 2 days. The power is fine and I have tried all my USB ports. Also, trying to install it and restart my computer didn't work either.

My laptop suddenly couldn't load windows from my internal western digital hard drive. I replaced it with a new hard drive and put old wd hard drive as external to try to recover its contents. Windows detected it as drive e but couldn't read its contents. Tried recovery programs such as GETDATABACK and TESTDISK. The problem is these couldnt even detect the old wd hard drive. What can i do? Please help. I really need those files

My laptop isn't detecting my Western Digital hard disk. Suddenly it stopped working and following is happening after connecting it to my laptop (Win 7 64 bit OS)LED of the drive are ON.A light spinning sound can be heard from the drive.

Hi. I have a Western Digital external hard drive with files in two of the three partitions. I formatted it for OS X a few years ago before adding these files. Now I am trying to read these files on a Windows 7 laptop. Many of the threads I read said to "assign it a letter to see your files." The only way I could do that is to create a New Simple Volume. Did I make a big mistake here? Now that I did that, my Apple won't read the drive, and my Windows 7 laptop won't read it unless I format it, which I don't want to do for fear of losing all the files. Can someone please help me? Can I undo this New Simple Volume thing, or do I need to?

I recently had some trouble with my computer. I got it all fixed, but now my 4TB hard drive is not working correctly. My computer recognizes that there is something connected, and it knows the name of the HD, but it won't let me access or format the hard drive. I attempted restarting my computer several times, and downloading the drivers from the Western Digital website, but it still would not work. Can you suggest anything for me to try?

Two weeks ago I built a computer, I have a Samsung 120GB SSD on which I loaded Windows 8, yet my secondary 1TB WD Black HDD never showed up in the BIOS or startup, I just now started to troubleshoot this issue. I swapped out the SATA data cables with my optical drive, the optical drive still works with that cable. I even plugged it into another SATA power cable, yet still not showing up. I will note that every time I start my computer up, I hear a ticking sound coming from the HDD for about 1 minute, then it stops. I know cables are properly hooked up, yet I cannot get it to show up anywhere on my computer, I have a hunch that it might be dead? I am very close to shipping it back to Western Digital for a RMA, but I thought I would ask specifically here first

I have a CORSAIR CX750 WATT 80 PLUS BRONZE POWER SUPPLY and I am trying to install my 1TB Western Digital Internal Hardrive. I have my Sata cable but my Power supply heads are different and don't fit in the Hardrive. What Should I Do, I Really Need The Hardrive for my Video Editing. Im New To PC Building.

I have 2 3 TB western digital and one 4 TB western digital Green. I normally put my pc to sleep and not shutdown. The 2 3 TB hard drives were mirrors of each other. I manually copied the files over from one hard drive to the other to maintain a backup. two days ago I tried to open a pdf file and it was corrupt and so were other files in one of the hard drives, I checked the other hard drive and the copies worked fine. so I rebooted and all the sudden the two partitions were gone. I tried to scan using R-Studio but it wasn't able to find the partition in either of the hard drives. I tried with Minitool partition recovery, it found some I tried on one of the hard drives and the hard drive was split 2048 and 700GB instead of one 2.7. When i was rebooting I saw that it tried to do a hard drive scan and it was deleting oprhan file systems. so I manually restarted the pc then skipped the disk scan, when it showed the message to scan the disk drive, it also showed the drive letter and the name I gave it but when windows starts, it asking me for a gpt or mbr to intialize the drive. How I formatted these hard drives: windows was not recognizing the full hard drive, it was showing the 3TB as 746GB, so I set the disk to GPT, it still showed 700+ GBs then I booted from my windows disk because it is the only place that it showed the full hard drive size. I formatted then it worked fine for a couple of weeks. keep in mind I hardlye ver reboot my pc, i set it to sleep. I loaded my files on it and it looks like 2 weeks later the files were getting corrupted but not all in one of the drives but not the other. Until i restarted and both hard drive partitions were gone and the hard drives were showing as 746 GBs again. I did some reading and i installed rapid storage technology update and the drives were showing full 2.7 TBs. question: does that mean if i were to install a new windows, this RST update won't be on there which means the hard drives will lost their partition again? anyway to back up the data or the partition, what caused it for the partitions to be lost, this also happened with a third 3 TB hard drive that i ended up returning because I thought it was defective before I bought these two. I am running a surface test to see if there are bad sectors, I have had these two hard drives for about 6 months but I wouldn't think both are defective or went bad. Maybe not having the rapid storage update and formatting the hard drive the way i did as i mentioned above was not stable and caused this issue?

I have a WD 500GB external hard drive that is not being recognized by my computer anymore. It just stopped working. When I plug the USB cable in, Windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. However, the drive does not appear in My Computer. Also, I have right-clicked on my computer and then the Manage option, and under Disk Management, I do not see the drive. I have all of my sports games and music on the drive. I just need some help on how to solve this problem

My external hard disk of wd element serial no - wx71ea3pns46
R/n - c6b
P/n - wdbuzg0010bbk
Has got coroupt when i try to connect it messege in computer gives to format the disk.
Please solve this problem as soon as possible.
Address - subham medico, kankarbagh gate no - 15, patna, pin code - 800020 ( bihar) india

my hard-disc was not working from last two days my hard disc is in warranty so please help me to overcome this problem by sending your engineer on this address as follow 105, Pallavi C.H.S., Tata Colony, Navaghar Road, Mulund (east), MUMBAI -400081 please solve my problem as early as possible Thank you! ENC: email [protected]@gmail.com-

dear sir, good to know about this forum, i would like to inform that i hv purchased the WD passport from the flip kart on dated 25 july 2013 keeping in mind that the WD is one of the best company in world for the hard disk etc. but the piece which i received is defective whiile connecting it to the laptop it is nt detecting the device itself, request you to please take my complaint forward as we are not getting any inputs from the team . thanks and regards, amit bhargava [protected]

I have asked for help having purchased the above. The final email that I received after a cursory initial response is an extremely poor response to a customer. As i work in the industry I find it arrogant and dismissive. If you seriously want to retain a customer I think that you do need to review your approach. I am now left with a machine that is not fit for purpose. The email is cut in below. Dear David Stone, Thank you for contacting the Western Digital Online Store. We apologize for the inconvenience but we have searched our commerce system with the information that you provided, including your email address. We were unable to locate a matching order. If your question is in reference to the installation or how to use the product and since you purchased the product at Staples, please contact the manufacturer's technical support for assistance. Thank you for understanding and we appreciate your business. Sincerely, Maureen B. Western Digital Online Store Customer Service westerndigital.uk.[protected]@digitalriver.com Email ID: 28066605

I have brought WD my passport from flipkart a month ago. Its 1 tb hard disk and I had filled it upto 450 GB. After that I tried copying few files, it used to start but get stuck in mid -way...and when I tried to safely remove the hard-disk it never was possible... tried to check disk for errors, the system could not process all the indexs as well.. Later I tried formatting, and now system rejects the format as well.. Please help

i was send an WD blue external HDD to wd RMA Pre-Mailer address on 19/08/3013 for replacement. but till 4/10/2013 they didn't replace my HDD and when ever i try to call to costumer care, they make new excuse every day. and now they start to say that HDD is virtually received and said we have no information regarding your request thank you. i have strong proof of Delivery at WD pre-mailer address . so now i want to file a case against the WD for the bad and fake service of replacement and for mental torcher upto 2 months .. take this statement as a notice . am giving you now 15 days to send HDD else i will file the case .

I have a Western digital 1 TB HDD of 3 years warranty protection. It stopped working after 6 months o[censored]sage, so i had launched a complaint against the product. WD SUPPORT had replaced the defective hard disk. the replaced hard disk gave me a noise while operating. I did not bother the noise as the hard disk worked good. after some 6=7 months o[censored]sage the loudness of noise got increased and the hard disk stopped working. Now im trying to contact WD SUPPORT its not functional. I even tried mailing them i got a reply but they are not further replying. please help me with my defective piece.



IN CASE ANY CUSTOMER SUPPORT GUY REFERS THIS COMPLAINT PLEASE CONTACT ME.
MY CONTACT DETAILS
NAME: SHIVAM PRAKASH
EMAIL ID [protected]@srmuniv.edu.in
phone: [protected]' / [protected]

Hi My name is Nasir Hussain ,

As per western digital process I have created RMA on (29/jan/2013) for my hard disk replacement but till date i did not received a singal call for my Hard Disk replacement when i called to[protected] Everytime the person gives me promise that I will get the hard disk in 2 days, or they will call me back. But this never happened.

I bought trusted Western Digital hard disk (160GB) two year back. Brand is reliable & product is supposed to be zero-problem. But with in a year my system was getting shut down by itself & system was not able to identify the booting media many times. You need to un-plug & plug the connecting wires to the Hard disk to get it booted. I used utility tool "Data Lifeguard Diagnostic for Windows", given by WD to check HD & it asked for replacement. After all this I got it replaced by Caviar Blue(WD1600AAJS-00L7A0).

The real story begins now within FEW MONTHS whole drama started again. I raised a complain case:[protected], describing all the things. For tracking of my case I called customer representative once. But the person behaved very rudely & my case was closed without my knowledge.

Now that my product is in warranty period & I am replacing it again. But god knows how long it is going to work properly. Now there is NO TRUST in WD HDD.

Dear Sir/ Madam,
This is to inform you that I send one Western Digital Internal HDD (Serial No: WCAV9D874255/ RMA No.:[protected] for warranty replacement on 8th Dec, 2012. As instructed by your customer care executive, one person came from FedEx courier service and collected the HDD from my place on 8th Dec, 2012. And on 14th of the same month I got a letter from Blue Dart Courier service in which the written was “Cargo Arrival Notice (Apex - Air)/ Consignment On Hold At Airport/ Contact Our Customer Care 22881234/ Demurrage Applicable On 7th Day/ Charges @ 1.5./-KG/Day(On Chargeable Weight)”. After that I contacted the above mentioned number and from Blue Dart service they said that I personally have to go to Airport along with a “Form 50A” to get my warranty replacement. After that several time I have talked to your customer care executive and several time they have said me that I do not have to go to Airport to get the replacement and as per your warranty replacement policy, the HDD will be delivered to my residential Address.
Last Wednesday (26thDec, 2012) I also talked to your customer care executive about the same problem and that person assured me that within two working days the shipment will be delivered to my residential address but till now nothing has come.
Kindly look after this matter and take the necessary steps.

my hard disk is damaged and it has 3 year warranty so i wont to replace my 160GB hard disk.
i hope positive reply for your side.