Address: | Hoshiarpur, Punjab |
I have a WD 500GB external hard drive that is not being recognized by my computer anymore. It just stopped working. When I plug the USB cable in, Windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. However, the drive does not appear in My Computer. Also, I have right-clicked on my computer and then the Manage option, and under Disk Management, I do not see the drive. I have all of my sports games and music on the drive. I just need some help on how to solve this problem
Complaint marked as Resolved
Verified Support
Nov 18, 2014
Western Digital Customer Care's response If the HDD appear in device manager. So please follow the below steps to update the drivers.
1)Open the Control Panel.
2)Select Device Manager .
3)In the Device Manager, expand "Universal Serial bus controllers".
4)Right click on your controller and select Properties.
5)In the new window, click on the "Driver" tab and select "Update Driver". Then select "Search automatically".
I am glad to help you out. Based on your post, its may be a hardware issue. To the confirm the possible reason, Why Internal HDD is not detected in your system. I give you some basic troubleshooting step. It may help you to solve the issue.
1) Try to connect with different USB ports with the same computer.
2) Change the cable.
3) Check the HDD is physically visible in disk management.
4) Check drivers in device manager.
5) Try a different disk to make sure that the problem is with the computer and not with the original disk.
If you still face the problem, Please run the Windows Data Lifeguard Diagnostics in your system.
Please refer to the link below for Windows Data Lifeguard Diagnostics:
http://wdc.custhelp.com/app/answers/detail/a_id/940 .
If you still facing the problem, you can check our warranty and RMA policy.
http://support.wdc.com/warranty/index.asp .
Hope it helps.