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Western Digital Complaints & Reviews

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Last updated May 9, 2023
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R
rahul's
from Sangrur, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Address:New Delhi, Delhi

I've had a 1TB external hard drive for about 6 months now. It has worked perfectly on my Win XP. 3 days ago it stopped showing up on my computer. It plugs in and my computer acknowledges that it's plugged in. However, the drive won't show up under My Computer. I have tried going to disk management and it says the device is working properly. Any ides? It spins and starts up. I tried restoring my computer but it would only go back 2 days. The power is fine and I have tried all my USB ports. Also, trying to install it and restart my computer didn't work either.
Aug 14, 2020
Complaint marked as Resolved 
Western Digital customer support has been notified about the posted complaint.
Sep 22, 2014
D1.K_WD's response
Hello Rahul's, I am glad to help you out. Based on your post, its may be a driver or path issue. I give you some basic troubleshooting steps. It may help you to solve the issue.. Step 1: Check and update drivers in device manager. If the HDD appear in device manager. So please follow the below steps to update the drivers. 1)Open the Control Panel. 2)Select Device Manager . 3)In the Device Manager, expand "Universal Serial bus controllers". 4)Right click on your controller and select Properties. 5)In the new window, click on the "Driver" tab and select "Update Driver". Then select "Search automatically". Step 2 : 1)Restart your computer, and then try to access the drive or disk again. 2)Check drivers in device manager. 3)Try to connect with different USB ports with the same computer. 4)Change the USB cable (USB 3.0). 5)Try a different disk to make sure that the problem is with the computer and not with the original disk. If you still face the problem, Please run the Windows Data Lifeguard Diagnostics in your system, it may help you to find the issue. Please refer to the link below for Windows Data Lifeguard Diagnostics: http://wdc.custhelp.com/app/answers/detail/a_id/940 . Hope it helps.
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    J
    joe775
    from Narayangarh, Haryana
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    Address:Mumbai City, Maharashtra

    My laptop suddenly couldn't load windows from my internal western digital hard drive. I replaced it with a new hard drive and put old wd hard drive as external to try to recover its contents. Windows detected it as drive e but couldn't read its contents. Tried recovery programs such as GETDATABACK and TESTDISK. The problem is these couldnt even detect the old wd hard drive. What can i do? Please help. I really need those files
    Sep 19, 2014
    D1.K_WD's response
    Hi Joe775, I am glad to help you out. Based on your post, its may be a hardware issue. To the confirm the possible reason, Why Internal HDD is not detected in your system. I give you some basic troubleshooting step. It may help you to solve the issue. 1)Try to connect with different USB ports with the same computer. 2)Change the cable. 3)Check the HDD is physically visible in disk management. 4)Check drivers in device manager. 5)Try a different disk to make sure that the problem is with the computer and not with the original disk. If you still face the problem, Please run the Windows Data Lifeguard Diagnostics in your system, it may help you to find the issue. Please refer to the link below for Windows Data Lifeguard Diagnostics: http://wdc.custhelp.com/app/answers/detail/a_id/940 . If you still facing the problem, you can check our warranty and RMA policy. http://support.wdc.com/warranty/index.asp . Hope it helps.
    Sep 19, 2014
    D1.K_WD's response
    Hi Joe775, I am glad to help you out. Based on your post, its may be a hardware issue. To the confirm the possible reason, Why Internal HDD is not detected in your system. I give you some basic troubleshooting step. It may help you to solve the issue. 1)Try to connect with different USB ports with the same computer. 2)Change the cable. 3)Check the HDD is physically visible in disk management. 4)Check drivers in device manager. 5)Try a different disk to make sure that the problem is with the computer and not with the original disk. If you still face the problem, Please run the Windows Data Lifeguard Diagnostics in your system, it may help you to find the issue. Please refer to the link below for Windows Data Lifeguard Diagnostics: http://wdc.custhelp.com/app/answers/detail/a_id/940 . If you still facing the problem, you can check our warranty and RMA policy. http://support.wdc.com/warranty/index.asp . Hope it helps.
    Sep 19, 2014
    D1.K_WD's response
    Hi Joe775, I am glad to help you out. Based on your post, its may be a hardware issue. To the confirm the possible reason, Why Internal HDD is not detected in your system. I give you some basic troubleshooting step. It may help you to solve the issue. 1)Try to connect with different USB ports with the same computer. 2)Change the cable. 3)Check the HDD is physically visible in disk management. 4)Check drivers in device manager. 5)Try a different disk to make sure that the problem is with the computer and not with the original disk. If you still face the problem, Please run the Windows Data Lifeguard Diagnostics in your system, it may help you to find the issue. Please refer to the link below for Windows Data Lifeguard Diagnostics: http://wdc.custhelp.com/app/answers/detail/a_id/940 . If you still facing the problem, you can check our warranty and RMA policy. http://support.wdc.com/warranty/index.asp . Hope it helps.
    Hi Joe775,
    I am glad to help you out. Based on your post, its may be a hardware issue. To the confirm the possible reason, Why Internal HDD is not detected in your system. I give you some basic troubleshooting step. It may help you to solve the issue.

    1) Try to connect with different USB ports with the same computer.
    2) Change the cable.
    3) Check the HDD is physically visible in disk management.
    4) Check drivers in device manager.
    5) Try a different disk to make sure that the problem is with the computer and not with the original disk.

    If you still face the problem, Please run the Windows Data Lifeguard Diagnostics in your system.

    Please refer to the link below for Windows Data Lifeguard Diagnostics:

    http://wdc.custhelp.com/app/answers/detail/a_id/940 .

    If you still facing the problem, you can check our warranty and RMA policy.
    http://support.wdc.com/warranty/index.asp .

    Hope it helps.
    Thanks for help. It worked
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      M
      mandy887
      from Narayangarh, Haryana
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      Address:North Goa, Goa

      My laptop isn't detecting my Western Digital hard disk. Suddenly it stopped working and following is happening after connecting it to my laptop (Win 7 64 bit OS)LED of the drive are ON.A light spinning sound can be heard from the drive.
      Hi Mandy,
      I am glad to help you today, based on your post there might be a software or hardware issue . There are few basic troubleshooting steps that you may try to resolve your hard drive issue.
      1) Go to device manger from there you can reinstall the drivers after that restart your PC you should be able to connect the drive.
      2) Connect using different ports if available
      3) Connect using a different cables if possible.
      4) Try to connect the hard drive with another device if possible.
      You may also run he DLG software from WD to confirm if there is any fault in the drive.
      http://wdc.custhelp.com/app/answers/detail/a_id/940
      I hope it will help you
      Good luck.
      Thanks. It was a great help.
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        C
        chirag.jain11
        from Ludhiana, Punjab
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Address:Hoshiarpur, Punjab

        Hi. I have a Western Digital external hard drive with files in two of the three partitions. I formatted it for OS X a few years ago before adding these files. Now I am trying to read these files on a Windows 7 laptop. Many of the threads I read said to "assign it a letter to see your files." The only way I could do that is to create a New Simple Volume. Did I make a big mistake here? Now that I did that, my Apple won't read the drive, and my Windows 7 laptop won't read it unless I format it, which I don't want to do for fear of losing all the files. Can someone please help me? Can I undo this New Simple Volume thing, or do I need to?
        Aug 14, 2020
        Complaint marked as Resolved 
        Hi Chirag,
        I am sorry to hear that, based on your post I'd like to suggest you that New Simple Volume means that you have reformatted your hard drive. OSX uses a different file format which will not support up to Windows 7 and even if you will create Windows partition it will not change that, those partitions will still not be accessible.If you want to share a drive between Mac and Windows, format in FAT or if you have newer Mac and Windows version you could also use exFAT. I would probably do that format on the Mac. Unfortunately you might have lost your data however if you want to recover the data you may try the data recovery service which will be very costly .
        http://support.wdc.com/recovery/index.asp?wdc_lang=en

        Before going for data recovery service I'd recommend to try some online softwares to recover your files. I'd also suggest you for future references if you want to reformat the drive for Mac and Windows make sure you do it on FAT or exFAT
        Good luck.
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          anil.kumar9
          from Ludhiana, Punjab
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Address:Chandigarh, Punjab

          I recently had some trouble with my computer. I got it all fixed, but now my 4TB hard drive is not working correctly. My computer recognizes that there is something connected, and it knows the name of the HD, but it won't let me access or format the hard drive. I attempted restarting my computer several times, and downloading the drivers from the Western Digital website, but it still would not work. Can you suggest anything for me to try?
          Complaint marked as Resolved 
          Verified Support
          Nov 17, 2014
          Western Digital Customer Care's response
          Hi Sanjeev7sharma,

          I am sorry to hear about it. I’d like to check with you, as you mentioned that HDD installed on PC; its as a primary or secondary drive? If as primary, did you try to install OS on it? Have you tried to connect the HDD to another PC? Could you give me some more details about that? For the meantime, I, d suggest you some basic troubleshooting steps that may help you to solve the issue.

          1) Try to use different port on same MOBO.
          2) Try to use different SATA cable.
          3) Try to use a secondary HDD on another computer.
          4) Try a different disk to make sure that the problem is with the Port and not with the original disk.
          5) Check the power management in Windows or the BIOS menu as well to see what all options are on and which ones are off.

          Hope it helps.
          Hi Anil.Kumar9,
          I am sorry to hear about it. Just like to check with you, after connection the hard drive show with only HD name or its shows with drive letter as well? And you are trying to do format the HDD from BIOS or from OS. Give snapshot or the specific error message, When you are accessing and format the drive. For meanwhile, what you could try first is run DLG, to see if there are any hardware faults.

          If possible, try to connect HDD with another working computer and run the Windows Data Lifeguard Diagnostics in system. Please refer to the link below for Windows Data Lifeguard Diagnostics:

          http://wdc.custhelp.com/app/answers/detail/a_id/940 .

          Hope it helps.
          Hi Sir.

          I have same problem with my system. My drive is blue 500 GB. I tried to install driver and checked in bios but not able to access. even run the your software still nothing happened. Please help.

          No pickup from one month

          i called four times to the company but they were not responsible this is my rma 85538823
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            pooja.chouhan
            from Amritsar, Punjab
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Address:Hoshiarpur, Punjab

            Two weeks ago I built a computer, I have a Samsung 120GB SSD on which I loaded Windows 8, yet my secondary 1TB WD Black HDD never showed up in the BIOS or startup, I just now started to troubleshoot this issue. I swapped out the SATA data cables with my optical drive, the optical drive still works with that cable. I even plugged it into another SATA power cable, yet still not showing up. I will note that every time I start my computer up, I hear a ticking sound coming from the HDD for about 1 minute, then it stops. I know cables are properly hooked up, yet I cannot get it to show up anywhere on my computer, I have a hunch that it might be dead? I am very close to shipping it back to Western Digital for a RMA, but I thought I would ask specifically here first
            Aug 14, 2020
            Complaint marked as Resolved 
            Hi Pooja.chouhan,

            I am glad to help you out. Based on your post, its may be a hardware issue. To the confirm the possible reason, Why Internal HDD is not detected in your system. I give you some basic troubleshooting step. It may help you to solve the issue.

            Try to connect HDD with working computer and run the Windows Data Lifeguard Diagnostics in system, it may help you to find the issue.

            Please refer to the link below for Windows Data Lifeguard Diagnostics:
            http://wdc.custhelp.com/app/answers/detail/a_id/940 .

            If you still facing the problem, you can check our warranty and RMA policy.
            http://support.wdc.com/warranty/index.asp .

            You can use our RMA service via website, call and Email us for your request.
            Our support team will happy to help you.

            The following link has details of India support team:-
            http://support.wdc.com/country/country.asp?c=india .

            Hope it helps.
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              V
              vijay.chouhan
              from Amritsar, Punjab
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              I have a CORSAIR CX750 WATT 80 PLUS BRONZE POWER SUPPLY and I am trying to install my 1TB Western Digital Internal Hardrive. I have my Sata cable but my Power supply heads are different and don't fit in the Hardrive. What Should I Do, I Really Need The Hardrive for my Video Editing. Im New To PC Building.
              Aug 14, 2020
              Complaint marked as Resolved 
              Hi Vijay.Chouhan,
              I am sorry to hear that you are facing this issue I'd like to help you.Based on your post. The CORSAIR CX750 WATT 80 PLUS BRONZE POWER SUPPLY has flexibility of modular cabling, in Layman's Terms-- removable plugs, the CX750 is a semi-modular version.There should be 2 different cables containing the SATA power connectors included with that PSU, try to have a look again . Make sure you have the plug oriented properly, it will fit and you should be able to connect and install the hard drive.
              However if the drive connects with Molex power you need to get a Molex to SATA adaptor.
              Good luck .
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                D
                dadwalvikas22
                from Abohar, Punjab
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Address:Hoshiarpur, Punjab

                I have 2 3 TB western digital and one 4 TB western digital Green. I normally put my pc to sleep and not shutdown. The 2 3 TB hard drives were mirrors of each other. I manually copied the files over from one hard drive to the other to maintain a backup. two days ago I tried to open a pdf file and it was corrupt and so were other files in one of the hard drives, I checked the other hard drive and the copies worked fine. so I rebooted and all the sudden the two partitions were gone. I tried to scan using R-Studio but it wasn't able to find the partition in either of the hard drives. I tried with Minitool partition recovery, it found some I tried on one of the hard drives and the hard drive was split 2048 and 700GB instead of one 2.7. When i was rebooting I saw that it tried to do a hard drive scan and it was deleting oprhan file systems. so I manually restarted the pc then skipped the disk scan, when it showed the message to scan the disk drive, it also showed the drive letter and the name I gave it but when windows starts, it asking me for a gpt or mbr to intialize the drive. How I formatted these hard drives: windows was not recognizing the full hard drive, it was showing the 3TB as 746GB, so I set the disk to GPT, it still showed 700+ GBs then I booted from my windows disk because it is the only place that it showed the full hard drive size. I formatted then it worked fine for a couple of weeks. keep in mind I hardlye ver reboot my pc, i set it to sleep. I loaded my files on it and it looks like 2 weeks later the files were getting corrupted but not all in one of the drives but not the other. Until i restarted and both hard drive partitions were gone and the hard drives were showing as 746 GBs again. I did some reading and i installed rapid storage technology update and the drives were showing full 2.7 TBs. question: does that mean if i were to install a new windows, this RST update won't be on there which means the hard drives will lost their partition again? anyway to back up the data or the partition, what caused it for the partitions to be lost, this also happened with a third 3 TB hard drive that i ended up returning because I thought it was defective before I bought these two. I am running a surface test to see if there are bad sectors, I have had these two hard drives for about 6 months but I wouldn't think both are defective or went bad. Maybe not having the rapid storage update and formatting the hard drive the way i did as i mentioned above was not stable and caused this issue?
                Aug 14, 2020
                Complaint marked as Resolved 
                Sep 19, 2014
                D1.K_WD's response
                Hi Dadwalvikas22, I will try to help you out. Based on your post, its not a hardware issue. For your information, it may be a RST driver issue. If you are going to reinstall the windows, that means RST driver will also be uninstall from drive and you will lose their partition again. For recover the partition or data, I think you have to install the RST driver again. For more information regarding RST, you can check out this link. http://www.intel.com/products/desktop/chipsets/Q57/Q57-overview.htm Good luck.
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                  A
                  amandeep885
                  from Abohar, Punjab
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Address:Hoshiarpur, Punjab

                  I have a WD 500GB external hard drive that is not being recognized by my computer anymore. It just stopped working. When I plug the USB cable in, Windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. However, the drive does not appear in My Computer. Also, I have right-clicked on my computer and then the Manage option, and under Disk Management, I do not see the drive. I have all of my sports games and music on the drive. I just need some help on how to solve this problem
                  Complaint marked as Resolved 
                  Verified Support
                  Nov 18, 2014
                  Western Digital Customer Care's response
                  If the HDD appear in device manager. So please follow the below steps to update the drivers.

                  1)Open the Control Panel.
                  2)Select Device Manager .
                  3)In the Device Manager, expand "Universal Serial bus controllers".
                  4)Right click on your controller and select Properties.
                  5)In the new window, click on the "Driver" tab and select "Update Driver". Then select "Search automatically".
                  Hello Amandeep885,

                  I am glad to help you out. Based on your post, its may be a driver or path issue. I give you some basic troubleshooting steps. It may help you to solve the issue..

                  Step 1: Check and update drivers in device manager.

                  If the HDD appear in device manager. So please follow the below steps to update the drivers.

                  1)Open the Control Panel.
                  2)Select Device Manager .
                  3)In the Device Manager, expand "Universal Serial bus controllers".
                  4)Right click on your controller and select Properties.
                  5)In the new window, click on the "Driver" tab and select "Update Driver". Then select "Search automatically".

                  Step 2 :

                  1)Restart your computer, and then try to access the drive or disk again.
                  2)Check drivers in device manager.
                  3)Try to connect with different USB ports with the same computer.
                  4)Change the USB cable (USB 3.0).
                  5)Try a different disk to make sure that the problem is with the computer and not with the original disk.

                  If you still face the problem, Please run the Windows Data Lifeguard Diagnostics in your system, it may help you to find the issue.

                  Please refer to the link below for Windows Data Lifeguard Diagnostics:

                  http://wdc.custhelp.com/app/answers/detail/a_id/940 .

                  Hope it helps.

                  passport problem

                  Hi .. my 500gb wd passport is creating problem. When i connect it to my PC, it gets connected but sometimes it starts giving clicking sound. Why this sound is coming?? Is it due to some virus or what??
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                    M
                    Mukud Shankar
                    from Gurgaon, Haryana
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                    Address:Patna, Bihar

                    My external hard disk of wd element serial no - wx71ea3pns46
                    R/n - c6b
                    P/n - wdbuzg0010bbk
                    Has got coroupt when i try to connect it messege in computer gives to format the disk.
                    Please solve this problem as soon as possible.
                    Address - subham medico, kankarbagh gate no - 15, patna, pin code - 800020 ( bihar) india
                    Hello Mukud Shankar,

                    I'm so sorry to hear about that. Just want to clarify with you, does your WD HDD partition show up on your disk management? If yes, can you please try to format it again?

                    Please refer the link below for re-formatting the HDD.

                    http://wdc.custhelp.com/app/answers/detail/a_id/1021/session .

                    If you are still facing the problem, please run the Windows Data Lifeguard Diagnostics in your system, it may help you to determine the issue.

                    Please refer to the link below for Windows Data Lifeguard Diagnostics:

                    http://wdc.custhelp.com/app/answers/detail/a_id/940 .

                    Good Luck.

                    acronis true image software

                    Hi! I have wd 500 gb hdd and i need to backup all my important data for which i have downloaded acronis true image wd edition software. I want assistance on how to use it for backup.
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                      D
                      Deepakrsatpute
                      from Mumbai, Maharashtra
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Address:Mumbai City, Maharashtra

                      my hard-disc was not working from last two days my hard disc is in warranty so please help me to overcome this problem by sending your engineer on this address as follow 105, Pallavi C.H.S., Tata Colony, Navaghar Road, Mulund (east), MUMBAI -400081 please solve my problem as early as possible Thank you! ENC: email [protected]@gmail.com-
                      Complaint marked as Resolved 
                      Verified Support
                      Nov 06, 2014
                      Western Digital Customer Care's response
                      Hi Abhikap,

                      I am sorry to hear about it. Based on your post, it may be a hardware issue. For data recovery, you can try the data recover software’s. If the data is very important and you want to recover it, there is possibility to cover by data recovery companies.
                      Here is a link for data recovery companies.
                      support.wdc.com/recovery/index.asp?wdc_lang=en .

                      Hope it helps.
                      Hello Deepakrsatpute,
                      I'm sorry you had such a bad experience. I'd like to try and help. As per your notes, it may be a hardware issue. For the confirm if it’s a hardware cause or not, I tell you some troubleshooting steps.

                      Step1:
                      Check the HDD is physically visible in disk management.
                      Check drivers in device manager.
                      Try to connect with different USB ports with the same computer.
                      Try to connect with to other computer.
                      Change the USB cable (USB 3.0).

                      Step2:
                      Please run the Windows Data Lifeguard Diagnostics in your system, it may help you to find the issue.

                      Please refer to the link below for Windows Data Lifeguard Diagnostics:
                      http://wdc.custhelp.com/app/answers/detail/a_id/940/p/228%2C195/c/130/session/L3... .

                      If you still facing the problem, You can contact to our Support team.
                      Our support team will be glad to help you out.
                      The following link contains details of India support team:-
                      http://support.wdc.com/country/country.asp?c=india .
                      Hope it helps.
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                        B
                        bhargamit
                        from Nagpur, Maharashtra
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                        Address:North Goa, Goa

                        dear sir, good to know about this forum, i would like to inform that i hv purchased the WD passport from the flip kart on dated 25 july 2013 keeping in mind that the WD is one of the best company in world for the hard disk etc. but the piece which i received is defective whiile connecting it to the laptop it is nt detecting the device itself, request you to please take my complaint forward as we are not getting any inputs from the team . thanks and regards, amit bhargava [protected]

                        can not access 320gb hdd

                        i have a Wd 320 gb external hard disc. It is giving problem. When i connect it to my pc, its not being shown in my pc. I tried partition data recovery but hdd was not detected. What should i do?
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                          D
                          davidstone
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          I have asked for help having purchased the above. The final email that I received after a cursory initial response is an extremely poor response to a customer. As i work in the industry I find it arrogant and dismissive. If you seriously want to retain a customer I think that you do need to review your approach. I am now left with a machine that is not fit for purpose. The email is cut in below. Dear David Stone, Thank you for contacting the Western Digital Online Store. We apologize for the inconvenience but we have searched our commerce system with the information that you provided, including your email address. We were unable to locate a matching order. If your question is in reference to the installation or how to use the product and since you purchased the product at Staples, please contact the manufacturer's technical support for assistance. Thank you for understanding and we appreciate your business. Sincerely, Maureen B. Western Digital Online Store Customer Service westerndigital.uk.[protected]@digitalriver.com Email ID: 28066605
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            R
                            rijuls
                            from Bengaluru, Karnataka
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                            Address:Bangalore, Karnataka

                            I have brought WD my passport from flipkart a month ago. Its 1 tb hard disk and I had filled it upto 450 GB. After that I tried copying few files, it used to start but get stuck in mid -way...and when I tried to safely remove the hard-disk it never was possible... tried to check disk for errors, the system could not process all the indexs as well.. Later I tried formatting, and now system rejects the format as well.. Please help
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                              A
                              Ajeet Singh Udawat
                              from Gonda, Uttar Pradesh
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                              Address:Jodhpur, Rajasthan

                              i was send an WD blue external HDD to wd RMA Pre-Mailer address on 19/08/3013 for replacement. but till 4/10/2013 they didn't replace my HDD and when ever i try to call to costumer care, they make new excuse every day. and now they start to say that HDD is virtually received and said we have no information regarding your request thank you. i have strong proof of Delivery at WD pre-mailer address . so now i want to file a case against the WD for the bad and fake service of replacement and for mental torcher upto 2 months .. take this statement as a notice . am giving you now 15 days to send HDD else i will file the case .
                              +1 photos
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                                S
                                Shivam Prakash
                                from Delhi, Delhi
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                                Address:Kanchipuram, Tamil Nadu

                                I have a Western digital 1 TB HDD of 3 years warranty protection. It stopped working after 6 months o[censored]sage, so i had launched a complaint against the product. WD SUPPORT had replaced the defective hard disk. the replaced hard disk gave me a noise while operating. I did not bother the noise as the hard disk worked good. after some 6=7 months o[censored]sage the loudness of noise got increased and the hard disk stopped working. Now im trying to contact WD SUPPORT its not functional. I even tried mailing them i got a reply but they are not further replying. please help me with my defective piece.



                                IN CASE ANY CUSTOMER SUPPORT GUY REFERS THIS COMPLAINT PLEASE CONTACT ME.
                                MY CONTACT DETAILS
                                NAME: SHIVAM PRAKASH
                                EMAIL ID [protected]@srmuniv.edu.in
                                phone: [protected]' / [protected]
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                                  N
                                  nasiramd
                                  from Delhi, Delhi
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  Address:Mumbai Suburban, Maharashtra

                                  Hi My name is Nasir Hussain ,

                                  As per western digital process I have created RMA on (29/jan/2013) for my hard disk replacement but till date i did not received a singal call for my Hard Disk replacement when i called to[protected] Everytime the person gives me promise that I will get the hard disk in 2 days, or they will call me back. But this never happened.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 

                                  Western Digital — replacement related

                                  sir/madam,
                                  i had sent a harddrive of 320gb with serial no. is- WMAV25716476 with RMA :81824145
                                  in warranty period by courier to the westorn digitall service center ,delhi on 29-march,2010. but till today(one and half month) he doesnot sent my harddrive return me . i reminder them again and again but he didnt response us. what can i do? pl z solve the matter

                                  regds.
                                  amit nahar
                                  Mob : [protected]
                                  nimbahera

                                  Western Digital — warranty issue

                                  we are deling in all computer peripherals in the name of babal computers, we have been call lock one month back, but no body is giving possitive respounce. produc details as below
                                  hard drive 320gb / rma no[protected]

                                  Western Digital — Produce duplicate products

                                  I DONT KNOW WHOSE FAULT THIS IS. I PURCHASE A HARD DISK FROM GOLDLINE SYSTEM BERHAMPUR BUT IT IS DUPLICATE
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                                    S
                                    SaurabhWDHD
                                    from Bengaluru, Karnataka
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    Address:Bangalore, Karnataka

                                    I bought trusted Western Digital hard disk (160GB) two year back. Brand is reliable & product is supposed to be zero-problem. But with in a year my system was getting shut down by itself & system was not able to identify the booting media many times. You need to un-plug & plug the connecting wires to the Hard disk to get it booted. I used utility tool "Data Lifeguard Diagnostic for Windows", given by WD to check HD & it asked for replacement. After all this I got it replaced by Caviar Blue(WD1600AAJS-00L7A0).

                                    The real story begins now within FEW MONTHS whole drama started again. I raised a complain case:[protected], describing all the things. For tracking of my case I called customer representative once. But the person behaved very rudely & my case was closed without my knowledge.

                                    Now that my product is in warranty period & I am replacing it again. But god knows how long it is going to work properly. Now there is NO TRUST in WD HDD.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 

                                    wd hard disk — my hard disk back.

                                    I had sent my western digital Hard disk for replacement to Intarvo technologies in okhla industrial area New Delhi. they received the hard disk on february 22 They said that hard disk will be replaced in 18 days and still i havent got my hard disk back.


                                    RMA no#82520629

                                    harddisk — Problem in Hard Disk

                                    sir i brought new western digital harddisk. there is a problem in haarddisk. can any one tell where is the service center located in Delhi.my contact no is [protected].
                                    I have two Samsung HDD 10GB & 20GB, both of them are working fine. Price-wise also WD products are expensive than other Brands & Customer service is very poor. Customer are requested NOT to BUY anything from Western Digital.
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                                      A
                                      a007chiranjeet
                                      from Kolkata, West Bengal
                                      Resolved
                                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                      Resolved
                                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                      Address:South 24 Parganas, West Bengal

                                      Dear Sir/ Madam,
                                      This is to inform you that I send one Western Digital Internal HDD (Serial No: WCAV9D874255/ RMA No.:[protected] for warranty replacement on 8th Dec, 2012. As instructed by your customer care executive, one person came from FedEx courier service and collected the HDD from my place on 8th Dec, 2012. And on 14th of the same month I got a letter from Blue Dart Courier service in which the written was “Cargo Arrival Notice (Apex - Air)/ Consignment On Hold At Airport/ Contact Our Customer Care 22881234/ Demurrage Applicable On 7th Day/ Charges @ 1.5./-KG/Day(On Chargeable Weight)”. After that I contacted the above mentioned number and from Blue Dart service they said that I personally have to go to Airport along with a “Form 50A” to get my warranty replacement. After that several time I have talked to your customer care executive and several time they have said me that I do not have to go to Airport to get the replacement and as per your warranty replacement policy, the HDD will be delivered to my residential Address.
                                      Last Wednesday (26thDec, 2012) I also talked to your customer care executive about the same problem and that person assured me that within two working days the shipment will be delivered to my residential address but till now nothing has come.
                                      Kindly look after this matter and take the necessary steps.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        H
                                        hardik v patel
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                                        Address:Gujarat

                                        my hard disk is damaged and it has 3 year warranty so i wont to replace my 160GB hard disk.
                                        i hope positive reply for your side.
                                        PLZ GIVE ME RMA NO

                                        HARD DISK NOT REPLACED

                                        I SENT THEM HARD DISK TO REPLACE BUT THEY REFUSED SAYING THAT IT WAS RESTED THIS IS REALITY THAT THERE WAS NOT RUST ON IT. THAT WAS JUST BROWN COLOR SINCE MY CABINATE IS BROWN. DETAILS: S/N : WCAV2F375990 RMA NO: 84661538
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