Western Digital (Intarvo Technology) — Worst Customer care

Address:

Ghaziabad, Uttar Pradesh

Hi,

I bought a brand new hard disk of 1 Tera byte from a authorized dealer on 28th January 2011. The moment I installed the hard disk, a strange sound started coming out from the hard disk. Later I found that the hard disk is full of bad sectors. I got surprised at the kind of quality testing WD guys are doing before shipping out their product! But I have more to get surprised in the store!

I created a RMA (#[protected] request for the replacement of hard disk and called the following phone numbers[protected],[protected],[protected]. Every time I called, the message on the phone was - "Dialed number is busy, please call after some time."
After atleast 50 tries, I was able to hear the voice - Welcome to western digital, please dial 1 for blah and 2 for bhal and so on.
I pressed '1', which was for replacement. To my surprise the message on the phone kept repeating that "all our representatives are attending call, please wait for some time". I waited for 1 hours and then I dropped off. This is the first time I have got across such criminals who took your money to give fraud device and then refuse to pick the phone.
I today's free market such companies do not have any right to survive. I don't know how customers are taking such a harassment.
After getting harassed for 3 hours I finally was able to talk to the customer service representative and she told me to wait for 2-3 days before the device can be collected. Now 20 days have already passed and no one came to pick up the disk. I keep dialing their fraud phone numbers and they do not pick the phone even after waiting hours. What a joke and what a harassment!
I am robbed in the day light and the robber is laughing at me!
Please put the highest penalty on such criminals.

Thanks,
Saurabh