Western Digital Complaints & Reviews

Vinayak, just check this out and you'll know more on how the're treating clients. I've been calling and emailing them almost every single day - they even locked me out of the support portal for a while.
http://nitinsharma.info/vendor-issues/issues-while-dealing-with-western-digital-...⇄

External hdd not detected

Hi everybody...I have a external hard drive of 200 gb. its not getting detected on my pc. i could not find it in device management also. what should i do...help me out please.!!!

western digital/External Hard Drive — Not working

my hard disk is not connecting with pc

my hard disk is not connecting with pc .
Yes its only 5 min connecting & then disconnected automatically.

suggest me,

External hard drive can not be recognized, are more common on computer failures, what’s the reason caused this failure?

1, Setting the CMOS parameters

If you never used the USB external device, there may occur the case: the system can not detect USB hard drive even if the driver is properly installed, which was mainly due to the motherboard CMOS default port is closed, if not set to open state, it naturally Windows can not detect the external hard drive. In order to solve this problem, we can re-boot into the CMOS settings, and set “Assign IRQ For USB” to “Enable” in “PNP / PCI CONFIGURATION” column, now the system can be assigned to the USB port available interrupt address.

2, Power shortage

As the USB drive need to consume some power when it at work, if directly through the USB interface to take power, the power supply may be not enough. Thus, almost all of the external hard drive comes with a separate external power supply or a PS2 keyboard to take power transfer interface, at this time you should connect external power supply or through the transfer cable ps2 connected to keyboard to ensure that it have provided adequate power to the external hard disk, recommended that you should ensure the external hard drive have adequate power supply when you use it, otherwise, the external hard disk is likely to be damaged due to insufficient power supply.

3, USB extension cable fault

USB interface type does not match the external hard disk interface, this case caused it can not be used. For example the standard USB interface of the computer configuration is 1.1, while the external hard drives purchased are USB 2.0, which requires the cable connected computers and external hard disk must support USB 2.0 standard. Because high-speed mobile device plug in a low-speed hub, the device may not be properly installed, and some people use external hard disk while using USB flash drives, For convenience, they directly used USB 1.1 standard cable that supplied by USB flash drives, as a result, the USB 2.0 standard hard drive not be recognized correctly. Just replace it by the USB 2.0 standard cable can solve this problem.

4, Windows version is too low

Pre-Windows 98 operating system does not support USB peripherals, so in any case to install the driver, set the CMOS parameters are unable to make normal use of external hard disk. In this case, one solution is to upgrade the operating system up to Windows 98, another way is to Microsoft’s official site, download the appropriate patch to make it can identify mobile hard disk.

5, The system is set incorrectly

When installed driver, the external hard disk icon will be seen on the Device Manager for some Windows 98 users, but the Explorer does not include the corresponding letter identification, which is improper system settings. In the Device Manager, double-click the Hard Drive icon, and click the pop-up window in the “Properties” button, and you could see disconnect, could be deleted, synchronous data transmission and Int 13 unit four options, of which “could be deleted ” is no tick in front of the system, and simply check this option to restart your computer, you can see in the Explorer, the new external hard disk drive letter.

While the failure of the external hard disk does not recognized are more the reasons, but generally not the USB interface or external hard disk’s own fault, so it requiring us to consider some more from around the association when exclude it, I believe you can successfully use the external hard disk.

http://www.bestexternalhdd.com/repair/does-not-recognize-the-external-hard-disk....⇄

Hi admin,

I want to make complaint against the WD company. I sent my drive for replacement from last 1 month. Whenever I call to Customer service, they give me excuses and told me drive ll send you soon.

Please help me on this matter.

Hi rajwanti,

Thanks for the update and please check your inbox.

Western Digital HDD — Replacement Of Western Digital HDD

Hi,

Kindly Refer to my RMA no.[protected] Date 17 Sep 2009.
My Western Digital Hard disk drive 500 GB was picked up on 16 Oct 2009 after a several dozen reminder. But was returned to me without replacement.

Then Again I want to replace the Western Digital HDD but I took me another 3 month to book my complaint on there toll free no[protected].. which is always giving busy tone..

Again I got an opporutinity to lodge another complaint for the same Western Digital Hard disk drive with RAM No. 81664716 with Case Id WD[protected] a two weeks ago. But again there is no responce from Western Digital HDD Support Team.

Please anyone suggest me that I want to return back this Western Digital Hard disk drive and want my money Back with damages. As Western Digital HDD annoyed me too much. Western Digital HDD wasted my a lots of precious time and money and my data....

western digital hard drives — not delivered

my package (tracking no.[protected] was to be delivered a month ago
i called up your customer care and lodged a complaint too
my complaint no is S825
tracking shows that my package is still at ghatkopar branch from 12th February
please resolve any technical problems and deliver my package as soon as possbile

Hard Disk Drive/Western Digital — Warranty

I brougth a 160 GB HDD from local Store,Brand-Western Digital about 6 months ago suddenly my device fail to work last week. I contact Western Digital Costurmer Centre and tell about my problem. Than they asked me to pack the Harddisk that a person person from nearby courier service will come to pick up the device within 24 to 72 hrs I wait and wait but no one come then again I made a complaint about nobody is coming. Then they againt asked me to handover the device to overnite express courier service branch officce at Paona Bazar, Imphal. I have handover the same to the same place 6 days ago. but the hard disk is still in the courier service. when I made further enquiry, the Western Digital Company is neglected to recieved my device.
I sent many mail about my device but no reply recieved

Western Digital Hard disk drive — replacement

Hi,

Kindly Refer to my RMA no.[protected] Date 15-oct- 2010.
My Western Digital Ext. Hard disk drive 120 GB was picked up on 18 Oct 2010. But no returned to me replacement till now.

Sir Booked Online Warranty Replacement and got aThe Hard Disk in my computer fails and it is a Western Digital Hard Disk, Which was in Warranty, and which was bought on 14 sep 2009 kochart it world g 4&5 kailsh bhawan wazirpur.sir my hard disk not work poperly in my computer.When I contact Western Digital The Contact Toll Free number was Always said Busy, cant contact. When I Contact by Mail They Told that The Hard Disk Should be change in my hard disk in the warranty period.i hpoe my problem can be solve the frequently.send the answer by mail when you got the mail my email id deepak789.[protected]@rediffmail.com.My contact no.[protected].



Please Help sir
My contact No.abdul [protected].

Dear Sir,

We registered a hard disk call on[protected], they given RMA number, kindly give us any contact number, because RMA status is showing as if we send defective spare, hard disk will be dispatched. but we logged on behalf of A.P.E.P.D.C.L It is Government Organization. if we replace the working part, they will give us defective part. So can you send the hard disk to our address first, then we will send defective immediately. Please accept this. It Microcare computers, we are giving sales and service.

RMA No: 82330950

Drive(s) Information:
Serial No. Product No.
[protected]----
WCAV5D994554 WD5000AADS-00M2B0

my hard disk has crased

Required HDD Replacement
Sir
The Hard Disk Drive in my computer is not working properly and it is a Western Digital Hard Disk Drive. Which was within Warranty, and which was bought on july, 2008. When I start my system its only given the message hard drive error and hard drive not working. When I contact Western Digital The Contact Toll Free number was Always said Busy, I cant contact. When I Contact by Mail They Told that The Hard Disk Should be change in my hard disk in the warranty period.I hpoe my problem can be solve the frequently.send the answer by mail when you got the mail my email id: [protected]@yahoo.co.in # My contact no.+91 [protected] & My name is HIMADRI SEKHAR GHOSH, I face lots of problem please Help me.
In this regard Sir,
N.B. my serial No. is - WMAT20160297
My Address is : 6, Nibedita Sarani, Post Office- Nabapally (Barasat), West Bengal, Kolkata - 700126

Dear sir

Required HDD Replacement

I was taken Western Digital Hard Disk 500 gb Serial number is -- WCA5C656661
and other 1 TB Western Digital Hard Disk WcAV5A798464
Still from u side there is no any response so please make it fast all my work is pending My email id : [protected]@yahoo.com : My name is HABIB ULLAH : My mobil number is [protected]

Thanks & Regards
HABIB ULLAH

harddisk — Complaint about harddisk

Complaint about harddisk. I Brought harddisk from Western Digital since october 2011.This harddisk has 3 years warranty. it is not working properly. so please check the harddisk.

Sir The Hard Disk in my computer fails and it is a Western Digital Hard Disk, Which was in Warranty, and i Booked Online Warranty Replacement and got a RMA No:#83687731 which was booked on 16 jun2012 So I Send my Hard Disk to Western Digital, The Sent Hard disk was received by them and after long frequent mails they told that we allot a Hard Disk and that may be despatched soon. But till now i not received my Hard Disk. When I contact Western Digital The Contact Toll Free number was Always said Busy, cant contact. When I Contact by Mail They Told that The Hard Disk Should despatched soon.

Please Help in this regard Sir,
My Contact Mobile Nu: [protected]

plese sir jaldi karwy plese

JASVEER DAGAR
DAGAR COMMUNICATION, VILL # P.O- DHANSA, NEW DELHI...LANDMARK - NEAR VODAFONE MOBILE TOWER.
DELHI, Delhi 110073
India

RMA Information: Serial Number Product Name
WCAV2CA85310 WD3200AAJS-00L7A0

RMA# 84395107

cont. [protected] [protected]

JASVEER DAGAR
DAGAR COMMUNICATION, VILL # P.O- DHANSA, NEW DELHI...LANDMARK - NEAR VODAFONE MOBILE TOWER.
DELHI, Delhi 110073
India

RMA Information: Serial Number Product Name
WCAV2CA85310 WD3200AAJS-00L7A0

RMA# 84395107

cont. [protected] [protected] [protected]

hardisk- 500 gb (falt)
s/n-wmc1u5126397
mdl-wd5000azrx-00a8lbo
Address- hi-tech computer digital foto point
C-4, supar market sultanpur (UP)
mo.no.-[protected]
Date-06/08/2013

WD Green desktop hard drive
2.0TB
is not work properli plz repless the hard drive and chang it
S/n: WMC[protected]
MDL : WD20EZRX-OODCOB

From: jagdish Ghatolkar
Modi nagar balapur, road Shegaon
Dist: -buldhana
State:-maharashtra pin- 444 203
Mo.no. [protected]

my name is anil malhotra my rma no 82272491
sir i have submit my hard disk last 2 month but i cant recieve my hard disk
my name is ani malhotra my mail id [protected]@rediffmail.com, [protected]@yahoo.com, my address 201/12 bakshi house 2nd floor nehru place new delhi 110019

my hard disk not recieve rma 82272491

hello,
i am rajeev 500gb hd parchace but hd is not deactaiet replacement my hdd
rajeev nigam
m.n [protected]

Hi All,

I have same issue with them, RMA case was logged on19th Aug 2010, no one came to collect my 500 HDD so I went & subimitted that on 28th Aug 2010 but today is 21st Sept 2010 & I havn't get my unit beck.

I am trying their Helpline No.[protected] for last one week they put me on 1 hr hold & no one picked the phone.

My RMA No. = 82113379


Thanks -
Prabhat Prabhakar Goswami
Contact No. +91-[protected]

October 2010
Western Digital Return Material Authorization

Dear KOTHARI SACHIN,

This is a confirmation of your RMA (Return Material Authorization)
request. Please review the information listed below. Only products
and quantities authorized and within attached packaging guidelines
will be accepted. If this packing list is in error, please reply
to this email or contact us by phone prior to shipment.

Please make sure to view your pre-mailer at the link below for
information on how to package your drive(s) for shipment and for
the warehouse location where to ship your defective drive(s).

If you are returning a FireWire, USB, or Combo drive, please return
the drive in a plastic casing along with the power adapter and cord.
Keep all other cables, software, and manuals. In addition, please
write EXT RMA and include the RMA number.

Replacement drive(s) will be shipped to:

KOTHARI SACHIN
MZ-11-12 STERLING ARCADE15/3 RACECOURSE ROAD
INDORE 452001
India


RMA Information:
RMA# : 82222523
Expires: 8 November 2010

Drive(s) Information:
Serial No. Product No.
[protected]----
WCAV2F230905 WD3200AAJS-00L7A0
this mail i reciceved on 8 nov from that i do call every time from custmer care reply is next day we pickup but no one coame for pick to hdd
so poor service


i do not want to sell any wd in future or suggest any one to purchase so bad service of replacement
in wd

2 tb hard disk not connected

2 tb hard disk not connected

I have the same problem, bought a drive in June, in July the Drive stopped running, and its October end approaching, nothing has been done from their side.

i am agree with the consumer i have the same problem

western digital technologies — replacement of harddisk

i have purchased hard disk of your company on 8th jan 2010 from j.r. computers inc. bangalore. but now it is not working hence i want replacement because the device is still in the warranty period.

my western digital not recognised

hiya, my western digital works on my PC, but when i tried it on my ACER notebook it said " Drive :/F is not recognized." HELP plz

Sir, My name is mahender kumar.My phone no. is [protected]. My hard disk is not working which is under warranty period. My address-house no.446, 449 mangla puri phase-1, palam new delhi-110045. When i contacted them I did not get satisfactory response. I am requesting them for a long time to replace my hard disk. But nobody is coming to pick up my hard drive. In this situation. I can only trust you. I hope you will do your best. my email [protected]@gmail.com and my hard dish serial no.WCASYC499953.

Regards Mahender

Hi, My western digital hard drive is not working properly. I have complaint many time regarding my hard drive to wd customer care. But whenever i call them they have new excuse. Your hard drive will be picked up today, tomorrow etc. I am requesting them to replace my hard drive for 20 days. But they are not doing anything. My R.M.A. is 81976384.

Hi, My western digital hard drive is not working properly. I have complaint many time regarding my hard drive to wd customer care. But whenever i call them they have new excuse. Your hard drive will be picked up today, tomorrow etc. I am requesting them to replace my hard drive for 10 to 15 days. But they are not doing anything. My R.M.A. is 82234686
so pls what i do...give the better suggetion...

Hi,
I bought a Western Digital hdd
The drive was not detected (I checked with other pc as well). I raised a complaint with WD support and got an RMA#. I was told to sent it back to Western Digital's N office. They offered to pick this up. They said it is going to take 2 business days.
Even after 10 to 15 days, repeated calls/emails, they are yet not to pick up my Hard disk.
Every week i call and there is some new excuse or the other.
Courier company, tomorrow will be done sir, public holidays etc.
You name it and they have the excuse.
The customer care fellows are so shameless, the put you on hold for checking the status and come back to say the same answer "tomorrow it will be done sir".Poor customer has to call again!

RMA# 82234686

Still awaiting pick-up

I just received my replacement internal hd from WD and after inspecting it I see it shows as recertified. I was unaware that they did not replace with a new HD even under warranty.Not a good consumer policy.

Sir, meri HDD repair ke liye bheji gayi thi. jis ka RMA No[protected] tha.HDD repair hone ke baad wrong address pe courier ki gayi, uske baad aaj tak meri hard drive mere ko nahi mili, ye Sep 09 ka case hai. mai pichle kayi din se lagataar [protected] is number se contact kar raha hu, Aaj tak koi sahi reply nahi mila, maine WDindia express pe mail bhi kiya. koyi reply nahi aya. Kirpa kar ke mujhe meri HDD naye pate par bheji jaye. Mera contact number hai [protected], [protected].Mail [protected]@gmail.com.

Same thing is happening with me, they said they have scheduled the courier pickup twice, but i never got a pickup. in the toll free number you ll have to wait hours to get connected and even after that these guys are not responding properly.
RMA# : 82487380 .

Hi,
I bought a Western Digital hdd
The drive was not detected (I checked with other pc as well). I raised a complaint with WD support and got an RMA#82644067. I was told to sent it back to Western Digital's N office. They offered to pick this up. They said it is going to take 2 business days.
they actually the product has to pick the on date on[protected] but they picked on[protected]
Every week i call and there is some new excuse or the other.
Courier company, tomorrow will be done sir, public holidays etc.
You name it and they have the excuse.
The customer care fellows are so shameless, the put you on hold for checking the status and come back to say the same answer "tomorrow it will be done sir".Poor customer has to call again!
and the guy name is kiran he is telling that it will take overall two months to replace the product and i[censored] are not agree with this dont take wdc products and it is a big company nothing is loss from one customer
this is veryu shamless part o[censored]r service for dealers u are not supporting and telling that dont sale wdc products from now onwards we are not supporting any customers to take wdc products please do needful asap

usb device not reognized

Hi.. I have a Western Digital 500GB external hard drive.When I connect it to my computer the light on it blinks on but my computer doesn’t recognize it.Mesaage appears that" USB device not recognized". How can I fix the drive?

Hi Hrishikesh Tiwari,

I am sorry for responding late, May I know which model of hard drive did you receive. Can you provide with the details, like RMA number, when did you send it? Model number an serial number of the hard drive you have received?

I'd also like to know, what is the error you are facing while connecting the hard drive?

Is it getting recognized on your Computer?

Is there any specific error message?

Did you try to format the drive before using?

Normally you need to format the drive before you use it.

I hope it will help.

Lincon_WD.

Western Digital External Hard Drives — Lousy Equipment

Western Digital products are junk. Bought a 3.5" MyBook 500GB External Drive on 07/24/07 (17 mths ago) and the drive has already stopped working. I'm not even a serious user. I only used this drive occasionally to store photos and videos, etc. Getting a clicking noise similar to another user that has posted a complaint here, which means the drive is kaput. What's the point in storing your memories on a hard drive that won't last any amount of time. I will never buy Western Digital products again. I have never experienced an electronic device to stop working in such a short time. Especially for something that just sits there and doesn't experience any movement, jarring, etc. Pieces of junk!!!

in sata 320 gb hard disk games are not installing...
it gives a lot of problem like it hangs very much

Completely Agree on the comment that Western Digital India has a pathetic customer service, no fulfillment of their committments.

U need to call them everyday as we are only for them, They shall speak all good customer service language and finally will end up giving excuse and apologise.

No request or complaint number provided. And most importantly, calls gets connected only after 7/8 attempts.

Whoso ever reading this comment, pls dont go for any product from Western Digital...

same way western digita hdd has poor service, low relaibility & very poor quality. i have also suffer the warranty issue from last 2 months .but now till the date they not delivered me .
my rma is 81853662 dt 9/4/10.
so i suggest all go to better company like seagate but neve the western digital.
Thanking You
Dabur Singh
Bilaspur(C.G.)

I have sending the hard disk in western digital company through champions computer.
you have dont send the hard dish then i have complain consumer forum.

TO,
THE WESTERN DIGITAL
DELHI
I have sending the Hard disk in August 2009 in your shop.My Hard disk Serial number is
WCAP9A06331.
you have not sending the hard disk then I have complain the consumer forum.

Western Digital — Poor/Pathetic Service

I have a Western Digital 1TB Caviar Green serial no: WCAV5A128047 which has stopped functioning from the past 2 months. I registered a complaint since December 2010 and asked for an approval for Data Backup. On around the 2nd week of January I had asked them to pick up my Hard Disk. Till date no one has come to pick it up. All I get is false promises from their pick up team telling me that they will come tomorrow or some other day but in the end they don't show up. I am very disgusted and disappointed with their pathetic service. Their so called customer care number is useless because it takes more than 1 hour for someone to pick up the call (Guess because lots of people are unsatisfied with their product) . I regret my decision in buying this product. I should have stuck to Seagate like everyone told me but I guess having customer loyalties can have its disadvantages. My RMA number is 82442388

Still dealing with exactly the same scenario, been 3 weeks since they told me that the drive's been lost in transit and still asking me for 1 more week to deliver the issue. Their toll free remains busy, they don't respond on emails.

http://nitinsharma.info/vendor-issues/issues-while-dealing-with-western-digital-...⇄

Hi,
I bought a Western Digital My passport essential external Hard drive 3-4 months back.
Just after 1 month o[censored]sage, the drive went bad and sent it back to Western Digital's NCR office.
They said it is going to take 4 business days.
Even after 2 months of wait, repeated calls/emails, i am yet to get my Hard disk back.
Every week i call and there is some new excuse or the other.
Shipment didn't arrive, out of stock, public holidays etc.
You name it and they have the excuse.
The customer care fellows are so shameless, the put you on hold for checking the status and never come back on call.Poor customer has to call again!
I wish we had better system in India to fight against such companies.
I will suggest you to stay away from Western Digital and go for other companies.
Investing in WD products is wastage of time, money, efforts !

i m
arjunsingh..rajprohit..
from hyderabad...
my laptop harddrive got bad ..and i want it to replace underwarranty
.It is under warranty...i dispatch the harddrive to said address..in banglore.But after 8 months also ...there is no repley...from them..
everytime i call them they excuse me same reason and forward the complaint.

m y phopne number is [protected]...
pls help...me ..
i want to drag them to consumer court...


what was the procedure... can any one tell..meee

I bought a WD My Book Essential 1Gb External Drive in November 2009. The power supply died within 2 weeks. When calling WD support I was told they had forwarded my case to the logistic department and I would get a replacement within a week, but i didn't.I again call them and they told me that they where sorry and i would be getting the adapter within a week, but after several weeks of going back and forth finally they told me that they were out of stock and one would be sent when available. After going through this for 4 months today still they don't have an adapter. I asked the guy to forward my call to his superior, but he told me that he can't since my case was for the logistic department and even he suggested me to buy a local made adapter. I am still trying to talk to someone who can solve my problem but its of no use.
4 months and there appears to be no end in sight to get a $15 power adapter replaced. Samsung replace drives in less than a week. In India try to stay away from WD if you can.

This is happening with most customers. Somebody has to find details of contacts of their seniors and tell them the facts.

This is very ridiculous thing. When some one doing the complaints many times at the end he is not getting solution's for same.

The mgt should take appropriate action against same otherwise this should be solve in consumer court.

S/N : WCAYUKX16138, 500GB

MDL : WD5000AAKX - 221CA1 R/N : 771640 DATE OF ISSUE 26 JULY 2012 FROM JAIPUR, PLOT NO. 83 AVADH PURI FIRST, MAHESH NAGAR, TONK PATHAK, JAIPUR 302015

my external hard disk is not working

my external hard disk is not working

WD Blue

respected sir, I have a wd blue drive. i want to install the windows on it. during installation system automatically starts. its my primary drive. i asked my friend about this, he said hardware is fail. do replacement. please help me.

The defective External drive 250Gb was sent through courier on 23rd March 2010 within few days of purchase from Nehru Place COST TO COST shop.The courier delivered the shipment to Western Digital on 25th march 2010. Till date WD site shows waiting for defective product . It appears to be a fraud company because they appears to have documented their standard reply to fool customers. Their standard reply is:
"Dear Customer,
Thank you for contacting Western Digital Service.
We have received your drive and We have allotted your drive and the same

will be dispatched soon.
Western Digital Support Team"

This reply gets repeated every time without any action. Some boby needs to take up the company for their custmer enemy behaviour.

Not Work

Hard Disk Not Working

hi sir,
i am from delhi(karol bagh) i have purchased 160gb hard disk.
MODEL:WD1600AABS-00PRAO.
S/N:WCAP95533953.
but it is not working now. i want to replace it.i am in need .
could you please send me details to replace my non-working hardd

hi sir,
i am from dwarka more new delhi -78 i have purchased 160gb hard disk.
MODEL:WDA1600AABS-00PRAO.
S/N:WCAP94099962.
but it is not working now. i want to replace it.i am in need .
could you please send me details to replace my non-working harddisk

hi sir,
i am from dwarka more new delhi -78 i have purchased 160gb hard disk.
MODEL:WDA1600AABS-00PRAO.
S/N:WCAP94099962.
but it is not working now. i want to replace it.i am in need .
could you please send me details to replace my non-working harddisk


contact no [protected], [protected]

warranty