Western Digital Complaints & Reviews

Hi
I brought a Western Digital External drive, it stopped functioning after 1 year. I called the Support center they asked me to raise a service request and they told me that a logistics person would pickup the drive...but no one turned up even after 20 days. I called the helpdesk, they told me to send it thru bluedart.
i was supposed to get the disk back with 20 days according to they ...and i am still waiting..
br...

Purchase 40 GB Hard Disk ( Western Digital ) serial no : WMAMC3939627 from Supreme - THE IT MALL
( 35, Chittaranjan Avenue, Kolkata -12 ) and in the bill it is written 5 year warranty . Now Hard disk is not working so we went to the shop , Supreme send us to Secure Computer Services and solution and they have taken the HDD and after 1 day they told that it not under warranty. But in the bill it is written 5 years. Now it is 4...

Boss I have purchased one external Hard Drive of 160 GB, Western Digital from Aliganj, Lucknow on 29.11.2008 and the warranty was for 3 year.Its not working now, for replacement trying ur toll free no [protected] but not getting through.
its s no is wxe408h22133, wdp/n : wd1600e1ms-00
Tell me what to do.,

Regards

Sunil Jolly
270, Eldeco Green
Gomti Nagar
Lucknow
[protected]...

WESTERN DIGITAL HARD DISK -1TB

Picked from Kolkata on 24 Oct 2010, RMA No. 82183211. Customer care Service - On phone - PUT on Hold for more than 30 min and by E-mail - No Reply. The RMA mentioned above is issued to two customers? Don't know what kind of management is there to cater customer - At Our indian service center....

Sir The Hard Disk in my computer fails and it is a Western Digital Hard Disk, Which was in Warranty, and i Booked Online Warranty Replacement and got a RMA No:#82014870 which was booked on 01 july 2010 So I Send my Hard Disk to Western Digital, The Sent Hard disk was received by them and after long frequent mails they told that we allot a Hard Disk and that may be despatched soon. But till now i not received my Hard Disk. When I contact...

I am writing to inform you that I have shipped my WD 1.5TB HDD for replacement to RT enterprise as per instructions provided by Western Digital support center on 12th July 2010 with the following details:

RMA No.82027090 for WD 1.5TB HDD.

According to the policy it says that it takes 7 working days for replacement but it is almost 90 days now & Still I have not received any confirme update or mail from Western...

hello,
i am dinesh.actually i sent a hard disk to western digital for replacement on 9/8/2010.but they are not ready to send back my hard disk to me.They always telling me we'll send you your hard disk since one & half months.My RMA No. is 82084083. kindly do needfull for me.


thanks....

I had bought a WD essentials hardisk 2 months ago. It STOPPED working within a month and i have being tryint o get it replaced for over a month. But the useless phone and email support they have i havent yet being able to even send my hdd to them.

As i write this , I would like everyone to know i have connected to there phone support for the last one and half hour and Still on hold. while my 10 emails did me no good.
br...

I have purchased a Western Digital (WD) Hard Disk from a Retailer. The company provides free pick up service if there is defect. I Have purchased this Hard Disk on 17th July, 2010 and found a Problem, so i registered for Replacement. The RMA No. is 82117470, I called the customer care thrice and was informed that the Hard Disk will be collected in next 24 hours but it has already passed more than 72 hours. Moreover whenever the call is made...

I am writing to inform you that I have put a request to your company for replacement of Western Digital Hard Disk Drive on 06th July 2010 with the following details:

RMA No.82019549 for 1.5TB HDD

According to the policy it says that it takes 5 working days for replacement but it is almost past 55 days now & has not received any update or mail from your side.

From 06th July 2010 I have been...

Sir, My name is naresh kumar.My phone no. is [protected]. My hard disk is not working which is under warranty period. My R.M.A. No. is 81976384. When i contacted them I did not get satisfactory response. I am requesting them for a long time to replace my hard disk. But nobody is coming to pick up my hard drive. In this situation. I can only trust you. I hope you will do your best. Regards ...

Hi,
I bought a Western Digital My passport essential external Hard drive 2 weeks back from the US.
The drive was not detected by my laptop (I checked with other laptop as well). I raised a complaint with WD support and got an RMA#. I was told to sent it back to Western Digital's NCR office. They offered to pick this up. They said it is going to take 2 business days.
Even after 10 days, repeated calls/emails , they...

I purchased a 1000 GB memory external hard disk of the Western Digital company. WIthin 30 days, the disk malfunctioned and I lost 100 GB of important data. Instead of attempting to repair the disk ( as promised in their "on-site" warranty scheme) I was told it would need to be replaced and I would lose all my data.

I had to send the disk at a cost of Rs 500. After I sent the disk, they told me that I should not have...

Hi,
I bought a Western Digital My passport essential external Hard drive 3-4 months back.
Just after 1 month o[censored]sage , the drive went bad and sent it back to Western Digital's NCR office.
They said it is going to take 4 business days.
Even after 2 months of wait, repeated calls/emails , i am yet to get my Hard disk back.
Every week i call and there is some new excuse or the other.
Shipment didn't...

My western digital 250gb hard disk died and I registered with the company's tele support number on 29 March 2010 (RMA #[protected]; the disk was picked up by Gati couriers the next day and as per the promise by WD representative it takes only 4-5 days for the replacement. Today after 16 days, upon calling them I am told that they face 'not in stock' problem and this will take one more week. Incidentally the same answer was given...

I purchased WD 1 tera byte my book essential external HDD just 2 months back. Just after 15 days of purchase, the drive stooped working, i tried to call customer but those just put my call on hpld for 2 hours without answering. I have seen many worst customer care service like HP, but WD is worst of worst, nothing can beat them. my suggestion to fellow indians is please do not purchase any WD products....

Hi,

Kindly Refer to my RMA no.[protected] Date 17 Sep 2009.
My Western Digital Hard disk drive 500 GB was picked up on 16 Oct 2009 after a several dozen reminder. But was returned to me without replacement.

Then Again I want to replace the Western Digital HDD but I took me another 3 month to book my complaint on there toll free no[protected].. which is always giving busy tone..

Again I...

I purchased a hard disk from Direct Advantage Shop at Nehru Place, Delhi on 18th march'2009 . It stopped working recently and when I applied for warranty I did not get it. It was due to fault at the end of Western Digital Company. i contacted them , but they have been telling me work will be done in 2 days and now it has been more than 2 months. I am compromising with my work for so long.

My hard disk number is : WCAT15486872br...

hi sir,
i am from ongole(a.p) i have purchased 160gb hard disk.
MODEL:WDA1600AABS-00PRAO.
S/N:WCAP9C474469.
but it is not working now. i want to replace it.i am in need .
could you please send me details to replace my non-working harddisk...

I bought the above mentioned item(40 GB HDD WESTERN DIGITAL(B/C)) from Supreme Computers on 7th June, 2005 and they gave me a warranty for 5 years from the date of purchase(I have attached the invoice and warranty papers). The item is still within warranty period but Supreme is not ready to do the required servicing of the damaged item(40 GB HDD WESTERN DIGITAL(B/C)). When I contacted the manufacturer they said that the warranty is for 3...